Question 1

What should I focus on for DNA Awarding End-Point Assessment Retail?

Accepted Answer

During the practical observation, embed company values into your customer interactions—for example, by using the store’s approved greeting and offering to show product features, then explaining how you built trust and secured a sale during the professional discussion.

Question 2

What should I focus on for DNA Awarding End-Point Assessment Retail? (2)

Accepted Answer

When answering questions in the professional discussion, always link your experience directly to the key behaviours in the apprenticeship standard, such as being ‘customer-focused’, ‘responsible’, and ‘team-oriented’.

Question 3

What should I focus on for DNA Awarding End-Point Assessment Retail? (3)

Accepted Answer

For the multiple-choice knowledge test, revise the basics of the Consumer Rights Act 2015 and Health and Safety at Work Act 1974, as questions often test understanding of refund entitlements and employer duties.

Question 4

What should I focus on for DNA Awarding End-Point Assessment Retail? (4)

Accepted Answer

Structure your assignment to map directly to the assessment criteria, using headings that reflect the required competencies.

Question 5

What should I focus on for DNA Awarding End-Point Assessment Retail? (5)

Accepted Answer

Include real-world examples from your own retail experience to demonstrate application, even if the scenario is hypothetical.

Question 6

What are common mistakes in DNA Awarding End-Point Assessment Retail?

Accepted Answer

Ignoring a customer who has entered the store or is waiting at the counter due to focusing on another task, missing the opportunity to acknowledge and engage.

Question 7

What are common mistakes in DNA Awarding End-Point Assessment Retail? (2)

Accepted Answer

Providing inaccurate product information or failing to check stock availability, leading to customer dissatisfaction and loss of sales.

Question 8

What are common mistakes in DNA Awarding End-Point Assessment Retail? (3)

Accepted Answer

Not verifying age identification for restricted products (e.g., alcohol, tobacco, knives) in every instance, risking legal non-compliance and store liability.

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Key Features

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Knowledge & Understanding

Application

Analysis & Evaluation

Key Command Words

Common Exam Mistakes

Top Examiner Tips

Specification Topics

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