Be able to establish customer requirements for fixing tiles, Be able to explain to customers how to fix tiles, Be able to recommend additional products to customers
Understand the purpose of featuring merchandise in visual merchandising displays, Be able to evaluate merchandise for its display potential, Be able to liaise with decision makers concerning the merchandise to be featured in a display
Understand how visual merchandising and visual design can benefit an organisation, Be able to evaluate the organisation’s approach to visual design, Be able to recommend new ideas for the organisation’s visual design, Be able to support staff putting the organisation’s visual design policy into practice
Know how the layout and appearance of the sales floor influences sales, Be able to maintain own area of the sales floor during trading hours, Be able to report problems that could have a negative effect on the customer experience
Understand how resolving customer queries and complaints contributes to customer loyalty and confidence, Understand how to manage angry customers when dealing with customer queries and complaints in a retail environment, Be able to deal with customer queries in a retail environment, Be able to deal with customer complaints in a retail environment
Understand the role of the delivery person in promoting a positive impression of the retail organisation, Be able to prepare to deliver goods from a retail environment to customers’ delivery addresses, Be able to convey goods from a retail environment to customers’ delivery addresses, Be able to complete deliveries of goods at customers’ delivery addresses
Understand the commercial value of demonstrating make-up and skincare products, Understand the elements of a demonstration of make-up and skincare products, Be able to prepare to demonstrate make-up and skincare products to customers at a beauty counter in a retail environment, Be able to apply make-up or skincare products to customers as part of a demonstration, Be able to conclude a demonstration of make-up or skincare products
Understand how product demonstrations can help to increase sales, Be able to make the preparations needed to ensure a safe and efficient product demonstration, Be able to communicate to customers the features and benefits of the products being demonstrated, Be able to tidy the demonstration area when a product demonstration is finished
Understand the importance of storing props and graphics for future use in visual merchandising displays, Be able to dismantle visual merchandising displays, Be able to store props and graphics from dismantled visual merchandising displays
Understand the importance of checking for potential health and safety issues before setting up and dismantling displays, Understand how displays help to promote sales, Know about legal requirements for labelling products in a display, Be able to establish the availability of space and other resources needed for a display, Be able to prepare a display area for use in a retail environment, Be able to set up a display in a retail environment, Be able to label a display of stock in a retail environment, Be able to dismantle a display in a retail environment
Understand the purpose of visual merchandising displays, Understand how visual merchandising displays achieve their intended purposes, Be able to dress in-store displays and window displays
Understand factors to consider when advising and supporting customers on the use of in-store web-based retail facilities, Be able to address customers’ requirements via in-store web-based retail selling facilities, Be able to promote and support customers’ use of in-store web-based retail selling facilities, Be able to seek and use feedback regarding their own organisation’s in-store web-based retail selling facilities
Understand the importance of remaining vigilant on a forecourt, Be able to authorise the self-service dispensing of motor fuel on a forecourt, Be able to monitor the self-service dispensing of motor fuel on a forecourt
Understand the types of evidence used to evaluate the effectiveness of visual merchandising displays, Be able to gather information about customers' responses to visual merchandising displays, Be able to analyse information from customers' responses to evaluate the effectiveness of visual merchandising displays
Understand the baking and cooling processes that apply to bake-off food products, Know the legal and organisational requirements that apply to bake-off products, Be able to finish the baking process of bake-off products in a retail environment
Be able to check the suitability of meat products for finishing in a retail environment, Be able to organise own work area and equipment for finishing meat products in a retail environment, Be able to achieve meat product yield and finish in a retail environment
Understand the importance of visual merchandising displays and design briefs, Understand the selection of approaches and effects in visual merchandising displays, Understand the sourcing of merchandise and props to be featured in visual merchandising displays, Be able to plan visual merchandising displays to fulfil a design brief, Be able to source merchandise and props to be featured in visual merchandising displays
Know about legislation relating to the retail sale of age-restricted products, Understand the importance of maintaining customer goodwill when requesting proof of age, Be able to follow point-of-sale procedures for age-restricted products in a retail environment
establish rapport with customers, respond appropriately to customers, communicate information to customers, understand how to give customers a positive impression of themselves and the organisation
Know the legal and organisational requirements that apply when glazing, coating and decorating bake-off products in a retail environment, Be able to glaze, coat and decorate bake-off products in a retail environment
Hand-divide fermented dough to specifications and instructions, Hand-mould and shape fermented dough
Understand safe working practices in relation to hand-processing fish, Understand the relationship between the anatomy of fish and the way fish are hand-processed, Be able to hand-process fish, Be able to maintain own work area in a condition fit for hand-processing fish
Be able to assemble products for display in a retail environment
Understand the legal requirements relating to informing customers about insurance products associated with a retail store’s credit card, Understand the importance of helping customers to understand the implications of applying for a retail store’s credit card and associated insurance products, Understand the legal requirements relating to helping customers to apply for the store’s credit card and associated insurance products, Be able to offer customers insurance products associated with the store’s credit card, Be able to help customers to apply for a retail store’s credit card and associated insurance products
Be able to find out what customers are looking for at the delicatessen counter, Be able to suggest delicatessen products that meet customer needs
Understand the importance of focusing on the individual customer’s requirements, Know how sales are confirmed with the customer and closed, Be able to find out what products customers may be interested in buying, Be able to help customers to choose the products that best meet their needs, Be able to close sales
Understand commercial awareness in relation to the organisation, its target market and product offer, Understand the specialist products within own area of responsibility, Be able to initiate and develop a rapport with customers, Be able to match specialist products to individual customer requirements, Be able to maintain own product knowledge and expertise in relation to specialist products
Identify and report the presence of pests, diseases and disorders, Be able to work safely and minimise environmental damage, Know how to identify and report the presence of pests, diseases and disorders, Know relevant health and safety legislation and environmental good practice
Understand the relationship between stock levels and demand for stock, Understand the relationship between stock levels and the quality of stock on sale, Be able to check the level of stock on sale in a retail environment, Be able to replenish stock on sale in a retail environment
Know why it is important to work safely in the loading area, Know how own working practices contribute to an efficient delivery service, Be able to keep loading facilities and equipment in a usable condition, Be able to ensure that orders are ready for loading, Be able to load orders into delivery vehicles
Know how food in a retail environment can become unsafe for consumers, Know the routine working practices that contribute to food safety in a retail environment, Be able to maintain own work area in a safe condition for working with food, Be able to work with food in a way that keeps it safe for customers, Be able to record the condition of food
Know why it is important to maintain moisture for crops and plants, Know the types of equipment required and how to maintain them, Know the current health and safety legislation and environmental good practice, Be able to select, use and maintain equipment, Be able to maintain moisture levels for crops and plants, Be able to work safely and minimise environmental damage
Understand the purpose of layout design, Know how to interpret instructions for assembling visual merchandising displays, Be able to assemble visual merchandising displays
Understand how the display of goods can promote sales, Understand legal and organisational requirements for displaying goods, Be able to organise staff to display goods for retail sale, Be able to evaluate the effectiveness of displays, Be able to maintain the required quantity and quality of goods on display
Be able to maintain the confidentiality and security of data regarding customers when recording and retaining online data, Be able to maintain the confidentiality and security of data held online when sharing information with third parties in line with organisational requirements
Understand the purpose of props within visual merchandising displays, Be able to specify requirements for visual merchandising props, Be able to make props for use in visual merchandising displays, Be able to decorate fixtures and panels for visual merchandising displays
Be able to manage staff to receive and check incoming deliveries of goods in a retail environment
Be able to monitor payment transaction processing in a retail environment, Be able to manage the operation of payment points in a retail environment
Understand how signage and graphics are used in visual merchandising displays, Understand the importance of complying with legal requirements relating to the use of signage and graphics in visual merchandising, Understand the importance of monitoring the use of signage and graphics in visual merchandising displays, Understand the importance of monitoring the use of signage and graphics in visual merchandising displays, Be able to source the signage and graphics needed for visual merchandising displays, Be able to co-ordinate the use of signage and graphics in visual merchandising displays, Be able to monitor the use of signage and graphics in visual merchandising displays
Know how to merchandise plants and other products, Be able to merchandise plants and other products, Know how to maintain the condition of plants for sale, Be able to maintain plants ready for sale
Understand the data security risks associated with payment point use, Be able to monitor and support secure payment point use during trading hours
Understand the factors to consider when motivating colleagues to promote web-based retail facilities to customers, Be able to promote colleagues’ use of in-store web-based retail selling facilities, Be able to address barriers to their colleagues’ use of in-store web-based retail selling facilities
Understand how to maintain the customer record card system in a retail environment, Be able to set up record cards for customers at a beauty counter in a retail environment, Be able to use the record card system to recognise opportunities for increasing sales at a beauty counter in a retail environment
Be able to implement a stock audit in a retail environment, Be able to use the findings of an audit to identify and resolve problems with stock levels and stock inventories, Be able to communicate the results of an audit
Understand the role of signage and graphics within visual merchandising, Be able to source signage and graphics to meet visual merchandising needs, Be able to position signage and graphics to support visual merchandising
Understand opportunities to promote particular products, Be able to promote products to customers as part of a promotional campaign, Be able to contribute to the evaluation of a promotional campaign
Be able to cash up accurately in a retail environment
Understand the purpose of checking stock levels in a retail environment, Be able to check stock levels in a retail environment as instructed, Be able to deal with or report stock-related problems that arise when checking stock levels in a retail environment
Understand the importance of maintaining accurate records of the hours worked by staff in a retail environment, Understand the level of service that needs to be provided to colleagues in relation to records of the number of hours they have worked, Be able to check the accuracy of records of hours worked by staff in a retail environment, Be able to provide information about the number of hours worked by staff in a retail environment