- 1. Understand how individuals can take personal responsibility for food safety.2. Understand the importance of keeping him/herself clean and hygienic.3. Understand how to keep the working area clean and hygienic.4. Understand the importance of keeping products safe.
- 1. Understand the underlying principles of customer service2. Understand customers’ expectations and requirements3. Understand the range of skills needed to deliver customer service
- 1. Understand how consumer legislation protects the rights of customers.2. Know the main provisions for the protection of consumers from unfair trading practices.3. Know the main provisions of consumer credit legislation in relation to retail.4. Know the main provisions of data protection legislation in relation to retail.5. Know the main provisions of the law relating to the sale of licensed and age-restricted products.6. Understand the consequences for businesses and employees of contravening retail law.
- 1. Know the range of security risks faced by a retail business.2. Understand the effect which crime has on a retail business and its staff.3. Know what actions can be taken to prevent crime in a retail business.4. Know how security incidents should be dealt with.
- 1. Understand the importance of having the right stock levels.2. Understand how goods are received on the premises of a retail business.3. Understand how stock should be stored to prevent damage or loss.
- 1. Understand the development of fashion retailing.2. Understand the different store formats offered by fashion retailers.3. Understand how current social and economic factors affect fashion retailers.4. Understand multi-channel retailing.
- 1. Know the methods of payment accepted from retail customers.2. Understand the risks involved in handling payments.3. Understand the cashier’s responsibility for providing service at the payment point.4. Understand the cashier’s responsibilities when processing age-restricted goods at the payment point.
- 1. Know how to order stock for business to business customers.2. Understand stock allocation and transfer in a business to business environment.3. Understand how to maintain stock records in a business to business environment.
- 1. Understand the five steps of the selling model.2. Understand how questions are used to identify customers’ needs.3. Understand the benefits and uses of product knowledge.4. Understand how sales are closed.
- Temperature control and cold chain integrity
- Stock rotation methods (FIFO)
- Quality inspection and shelf-life monitoring
- Replenishment triggers and demand forecasting
- Waste reduction and product handling
- 1. Understand the importance window displays have in translating the retailer’s identity to the customer.2. Understand how events and props are used to promote merchandise in a retail environment.3. Understand how to plan and install window and store displays.4. Understand how floor layouts and product adjacencies maximise sales.5. Understand the importance of product preparation and handling.