Service Industries

E2E stub concept

Energy efficiency in the home

This subtopic equips learners with the knowledge to identify and realise the economic, environmental and social benefits of domestic energy efficiency. It covers practical strategies for reducing energy consumption through behavioural changes and home improvements, alongside an evaluation of renewable technologies such as solar photovoltaic panels, heat pumps and biomass systems for residential use.

CIH Level 2 Award In Sustainable Living (QCF)

Customer care in lettings

This subtopic focuses on delivering excellent customer service within residential lettings, underpinned by industry codes of practice. It explores how letting agents and landlords can meet tenant expectations, provide ongoing support, and ensure property standards are maintained safely and legally. The knowledge gained is essential for building trust, complying with regulations, and avoiding disputes in real-world property management.

CIH Level 2 Award in Letting and Managing Residential Property

Ending tenancies of residential property

This element covers the legal mechanisms by which residential tenancies can be terminated by either party, focusing on statutory procedures under the Housing Act 1988 and associated legislation. It examines notice requirements, grounds for possession, and the court process for obtaining possession orders, essential for professionals ensuring compliance and protecting client interests.

CIH Level 3 Certificate in Letting and Managing Residential Property

CIH Level 2 End Point Assessment for Housing and property management assistant - Core Content

The core content for the CIH Level 2 Housing and Property Management Assistant End-Point Assessment establishes the foundational knowledge, skills, and behaviours required to operate effectively in a housing role. It covers key principles such as tenancy types and legislation, customer service, health and safety, and equality and diversity, and expects learners to apply these in real-world scenarios through practical demonstration of competency. This element forms the basis for the professional discussion and practical observation components of the assessment, ensuring apprentices can evidence their ability to handle routine and complex housing tasks with professionalism and compliance.

CIH Level 2 End Point Assessment for Housing and property management assistant

CIH Level 3 End Point Assessment for Housing and property management - Core Content

This subtopic covers the fundamental knowledge and skills required for effective housing and property management, including legal responsibilities, tenancy agreements, rent collection, repairs, and resident engagement. It emphasizes the practical application of theoretical principles to ensure safe, compliant, and customer-focused service delivery in a real-world housing context. Mastery of this core content is essential for demonstrating occupational competence in the end-point assessment.

CIH Level 3 End Point Assessment for Housing and property management

CIH Level 4 End Point Assessment for Senior Housing and Property Management - Core Content

This subtopic covers the essential knowledge and skills required by senior housing professionals, including tenancy law, property maintenance, financial planning, and team leadership. It focuses on the application of these principles to real-world scenarios, ensuring candidates can demonstrate competence in managing complex housing services effectively and in compliance with industry standards.

CIH Level 4 End Point Assessment for Senior Housing and Property Management

Letting and property management legislation

This element provides an essential foundation in the legal framework governing residential lettings and property management, ensuring practitioners operate compliantly and professionally. Learners explore local market dynamics, distinguish between tenancy types—from assured shorthold to non-housing act tenancies—and critically apply key statutes such as the Housing Act 1988, Landlord and Tenant Act 1985, and associated regulations on safety, deposits, and energy performance. Mastery of this legislation is vital for minimising legal risk and delivering high-quality housing services.

CIH Level 2 Award in Letting and Managing Residential Property

Water conservation in the home

This element explores the critical need for water conservation within domestic settings, addressing environmental, economic, and social dimensions. Learners will examine practical measures and technologies such as water-efficient appliances, rainwater harvesting, and greywater recycling systems to reduce consumption and promote sustainable living.

CIH Level 2 Award In Sustainable Living (QCF)

Letting residential properties

This element covers the end-to-end process of letting residential properties, from understanding the legal framework of different tenancy types to the practical steps of preparing, marketing, and setting up a tenancy. It equips learners with the knowledge to ensure compliance with housing legislation and to apply best practice in tenant selection and property presentation. The application of this knowledge is central to managing residential lettings effectively and professionally.

CIH Level 3 Certificate in Letting and Managing Residential Property

Professional practice for the private rented sector

This element establishes the foundational professional standards required for ethical and effective practice in the private rented sector. It equips learners to operate within a framework of recognised codes of practice, apply ethical decision-making, embed equality, diversity and inclusion, and critically reflect on their own performance. Mastery of these principles ensures compliance, enhances tenant and landlord relationships, and supports continuous professional growth.

CIH Level 3 Certificate in Letting and Managing Residential Property

Food and transport choices for sustainable living

This subtopic examines how personal food and travel decisions directly influence environmental sustainability. Learners explore the carbon footprint of different food types, from production to disposal, and assess the impact of various transportation modes on emissions and resource use. By understanding these connections, individuals can adopt habits that significantly reduce their ecological impact and contribute to broader sustainable living goals.

CIH Level 2 Award In Sustainable Living (QCF)

Tenancy management

This element covers the full lifecycle of a residential tenancy, from the initial pre-tenancy checks and agreement signing to ongoing financial management and lawful termination. Learners will explore the legal requirements for starting a tenancy, including right to rent checks, tenancy deposit protection, and creating a valid tenancy agreement, as well as the financial aspects such as rent collection, handling arrears, and service charges. The element also addresses the correct procedures for ending a tenancy, whether by mutual agreement, notice to quit, or possession proceedings, ensuring learners understand their obligations to both landlords and tenants.

CIH Level 2 Award in Letting and Managing Residential Property

Property standards for residential properties

This subtopic explores the legal responsibilities of landlords regarding property standards, covering key legislation, maintenance procedures, and the categorisation and licensing of houses in multiple occupation (HMOs). It equips learners with the practical knowledge to ensure residential properties meet statutory requirements, manage repairs effectively, and navigate mandatory and alternative licensing schemes to avoid enforcement action.

CIH Level 3 Certificate in Letting and Managing Residential Property

Sustainable living

This subtopic explores the concept of sustainable living, emphasising the integration of environmental protection, social equity, and economic viability within housing and community contexts. Learners examine how individuals and housing professionals can adopt and promote practices that minimise resource use, reduce waste, and support resilient neighbourhoods. Practical application focuses on using diverse communication channels to share credible information, enabling others to make informed choices that contribute to long-term sustainability goals.

CIH Level 2 Award In Sustainable Living (QCF)

Tenancy management for residential property

This subtopic explores the core financial responsibilities and rent management in letting residential property, the legal mechanisms for tenancy variation, and proactive strategies to prevent and resolve disputes. It equips learners to apply housing law and best practice in real-world tenancy management.

CIH Level 3 Certificate in Letting and Managing Residential Property

Reduce, reuse and recycle household waste

This subtopic equips learners with practical knowledge on classifying household waste and understanding its environmental consequences, such as pollution and resource depletion. It emphasises the waste hierarchy principles of reduction, reuse, and recycling to minimise landfill and promote sustainable living. Learners will explore actionable strategies to implement these concepts in daily household management, contributing to ecological conservation and regulatory compliance.

CIH Level 2 Award In Sustainable Living (QCF)