Service Industries

E2E stub concept

This subtopic introduces the foundational concept of an end-to-end (E2E) service delivery process within the service industries. It focuses on understanding the entire customer journey, from initial contact through to service completion and follow-up, emphasizing the interconnectedness of each stage and its impact on customer satisfaction, operational efficiency, and overall business outcomes. Learners will develop a conceptual framework for analyzing and evaluating service workflows.

Conduct energy assessments in a safe, effective and professional manner

This subtopic focuses on the practical application of conducting non-domestic energy assessments while adhering to strict health and safety protocols, legal and regulatory frameworks, and professional standards of conduct. It equips assessors with the skills to identify hazards, comply with evolving legislation such as the Energy Performance of Buildings Regulations, and maintain effective communication with clients and stakeholders to deliver accurate and impartial energy ratings in a safe and efficient manner.

City & Guilds Level 3 Certificate In Non-Domestic Energy Assessment

Prepare and clean stairs and landings

This element focuses on the practical skills required to safely and effectively clean stairs and landings in a commercial or residential setting. Learners must demonstrate the ability to prepare the area with appropriate safety measures, select and use correct cleaning equipment and chemicals, and execute a systematic cleaning process that covers all surfaces including edges and handrails. Upon completion, they must be able to reinstate the area, ensuring hazards are removed and the space is left in a safe, presentable condition.

City & Guilds Level 1 Certificate In Practical Cleaning Skills

Prepare, strip and apply emulsion floor polish

This practical element covers the essential skills for preparing a hard floor surface for maintenance, including surface preparation, stripping existing emulsion polish, applying new layers of polish, and reinstating the work area. Learners will demonstrate safe use of cleaning agents and equipment, understanding the importance of manufacturer instructions and workplace procedures. The skills are directly applicable to roles in commercial and domestic cleaning, ensuring floors are hygienic, attractive, and protected.

City & Guilds Level 1 Certificate In Practical Cleaning Skills

Prepare to clear and clean internal and external waste storage areas

This element focuses on the systematic process of clearing and cleaning waste storage areas, both internal and external. It covers the selection and use of appropriate personal protective equipment (PPE), cleaning agents, and tools, as well as safe waste handling and disposal methods. Reinstatement involves waste container replacement, area signage, and final hygiene checks to prevent cross-contamination and maintain a safe environment.

City & Guilds Level 1 Certificate In Practical Cleaning Skills

Prepare and clean refuse chutes

This subtopic focuses on the practical skills required to safely and effectively clean refuse chutes in various buildings. Learners will prepare the work area by isolating the chute, select appropriate cleaning agents and equipment, execute the cleaning process from top to bottom, and finally reinstate the chute to full operational condition. Mastery of these procedures ensures hygienic environments and compliance with health and safety regulations.

City & Guilds Level 1 Certificate In Practical Cleaning Skills

Prepare to work in the cleaning industry

Focus on essential preparation skills for cleaning operatives, including personal readiness, safe handling of cleaning agents and PPE, and proper use and storage of equipment to ensure a safe and efficient work environment. This subtopic underpins the practical cleaning duties by establishing crucial safety and organisational competencies.

City & Guilds Level 1 Certificate In Practical Cleaning Skills

Prepare and clean furniture fixtures and fittings

This element focuses on the fundamental skills required to safely and effectively prepare, clean, and restore furniture, fixtures, and fittings in a variety of settings. Learners will select appropriate cleaning agents and equipment, follow health and safety guidelines, and demonstrate methodical cleaning techniques to achieve hygienic and visually acceptable results. Practical application includes preparing work areas, performing cleaning tasks, and reinstating the area to a safe and presentable condition.

City & Guilds Level 1 Certificate In Practical Cleaning Skills

Clean and maintain bathrooms

This topic equips learners with the essential practical skills to clean and maintain bathrooms to professional standards. It covers safe and effective cleaning techniques for various bathroom surfaces, fixtures, and fittings, as well as routine maintenance to uphold hygiene and functionality. The emphasis is on applying correct methods, using appropriate cleaning agents, and adhering to health and safety regulations in real-world environments.

City & Guilds Level 1 Certificate In Practical Cleaning Skills

Prepare, spray clean and buff floor surfaces

This unit focuses on the essential skills required to prepare, spray clean, and buff floor surfaces safely and effectively. Learners will develop competence in selecting appropriate equipment, applying cleaning solutions correctly, and operating powered buffers to achieve a polished finish, while also learning to reinstate the work area to a safe and tidy condition. Mastery of these techniques ensures floor surfaces are maintained to a high standard, prolonging their lifespan and contributing to a hygienic environment.

City & Guilds Level 1 Certificate In Practical Cleaning Skills

Green Cleaning methods and practices

This element introduces the principles of green cleaning, covering environmentally preferable products, techniques, and equipment. It examines how adopting sustainable practices affects the cleaner's role, including selection of low-impact chemicals, waste reduction, and adherence to eco-labels. Learners will apply these methods in real-world tasks, ensuring compliance with health, safety, and environmental standards.

City & Guilds Level 1 Certificate In Practical Cleaning Skills

Prepare and pressure clean porous or non-porous surfaces

This subtopic focuses on the practical skills required to safely and effectively prepare, execute, and reinstate areas after pressure cleaning porous surfaces (e.g., brick, concrete, wood) and non-porous surfaces (e.g., glass, metal, tiles). Learners must select appropriate equipment, pressure settings, and cleaning agents based on surface type, adhering to health and safety regulations. Successful completion demonstrates competence in restoring cleanliness while preventing damage, ensuring the area is left safe, dry, and tidy for clients.

City & Guilds Level 1 Certificate In Practical Cleaning Skills

Clean and maintain washrooms

This element focuses on the practical skills and knowledge required to effectively clean and maintain washrooms in accordance with industry standards. Learners will cover hygiene protocols, safe chemical usage, cleaning techniques for fixtures and surfaces, and routine maintenance to ensure washrooms remain safe, hygienic, and well-stocked throughout the day.

City & Guilds Level 1 Certificate In Practical Cleaning Skills

Prepare for energy assessments of non-dwellings to fulfill regulatory requirements for Asset Ratings

This subtopic focuses on the preparatory phase of conducting energy assessments for non-domestic buildings to produce Asset Ratings, as mandated by UK regulations such as the Energy Performance of Buildings Regulations. It covers the legal and procedural requirements, the importance of accurately confirming client instructions, and the systematic investigation of property characteristics and energy usage. Mastery of this stage ensures assessors gather reliable data for accurate Energy Performance Certificates, supporting compliance and informed decision-making in commercial property transactions.

City & Guilds Level 3 Certificate In Non-Domestic Energy Assessment

Prepare, dry sweep and damp mop floor surfaces

This element focuses on the essential practical skills required to prepare, dry sweep and damp mop floor surfaces in a professional cleaning context. Learners must demonstrate safe working practices, correct selection and use of equipment and cleaning solutions, and the ability to reinstate the work area, ensuring it is left clean, dry and free from hazards. Mastery of these techniques is fundamental for maintaining hygiene and appearance in commercial and public buildings.

City & Guilds Level 1 Certificate In Practical Cleaning Skills

Prepare, clean and service guestrooms and public areas

This subtopic addresses the essential competencies for preparing, cleaning, and reinstating guestrooms and public areas in hospitality environments. It covers the selection of appropriate equipment and chemicals, application of systematic cleaning techniques, and final inspection to meet industry standards. Mastery ensures guest comfort, safety, and adherence to organisational and regulatory requirements.

City & Guilds Level 1 Certificate In Practical Cleaning Skills

Prepare and carry out cosmetic cleaning of carpets

This element covers the essential skills for cosmetic or maintenance cleaning of carpets, which focuses on surface-level cleaning to refresh appearance and prolong carpet life between deep extraction cleans. Learners will be assessed on their ability to prepare the area safely, select appropriate tools and products, carry out dry vacuuming and spot removal, and reinstate the environment to a professional standard, ensuring client satisfaction and adherence to health and safety regulations.

City & Guilds Level 1 Certificate In Practical Cleaning Skills

Undertake energy assessments of existing Level 3 non-dwellings using the Simplified Building Energy Model SBEM

This element covers the practical and theoretical skills required to conduct energy assessments on existing Level 3 non-dwellings using the Simplified Building Energy Model (SBEM). It involves understanding how building characteristics, construction details and services impact energy performance, and how to accurately gather and input data into the SBEM software to produce compliant Energy Performance Certificates (EPCs) with cost-effective improvement recommendations.

City & Guilds Level 3 Certificate In Non-Domestic Energy Assessment

Clean and dispose of bodily fluids, spillages and hazardous items

This subtopic addresses the safe handling, removal, and disposal of bodily fluids, spillages, and hazardous items, which is critical to prevent infection, cross-contamination, and maintain a hygienic environment. Learners develop competence in risk assessment, selection and use of personal protective equipment, appropriate cleaning methods, and regulatory waste segregation. Practical application includes scenarios in healthcare, education, and public facilities where spills of blood, vomit, or urine require immediate and correct response.

City & Guilds Level 1 Certificate In Practical Cleaning Skills

Report on the energy assessment of new and existing non-dwellings using Simplified Building Energy Model SBEM

This subtopic focuses on the production of Recommendations Reports for non-domestic buildings using the Simplified Building Energy Model (SBEM), which forms a critical part of the energy assessment process. Learners develop the competence to generate clear, prioritised, and actionable energy efficiency advice that aligns with regulatory requirements and client objectives. The practical application lies in enabling energy assessors to deliver value-driven reports that inform decision-making for both new constructions and existing non-dwellings.

City & Guilds Level 3 Certificate In Non-Domestic Energy Assessment

Prepare and clean a food area and appliances

This unit focuses on the essential skills needed to safely and hygienically clean food preparation areas and associated appliances. Learners will gain practical knowledge in selecting appropriate cleaning materials, following infection control procedures, and ensuring that all surfaces and equipment are left in a sanitary condition ready for use. The element reinforces the importance of personal responsibility in maintaining food safety standards and preventing cross-contamination.

City & Guilds Level 1 Certificate In Practical Cleaning Skills

Prepare and deep clean carpets

This element covers the essential procedures for deep cleaning carpets, starting with correct identification of carpet fibre and construction to select the most suitable cleaning method. Learners must safely prepare the work area, furniture and equipment, execute the cleaning process using appropriate techniques and products, and finally reinstate the area to a safe, presentable condition. Competence here demonstrates understanding of both practical cleaning skills and customer care within professional cleaning services.

City & Guilds Level 1 Certificate In Practical Cleaning Skills

Prepare and clean interior walls and windows

This element focuses on the practical skills required to safely and effectively prepare surfaces, select appropriate cleaning agents and equipment, and carry out cleaning of interior walls and windows. Learners will demonstrate the ability to protect surrounding areas, use correct manual handling techniques, and achieve a streak-free finish on windows, while adhering to health and safety regulations. Reinstating the work area to a clean and tidy state after completing tasks is also a critical component.

City & Guilds Level 1 Certificate In Practical Cleaning Skills

Prepare and clean hard floor surfaces using machinery

This subtopic equips learners with the essential skills to safely prepare, clean, and dry hard floor surfaces using both electrical and battery-operated floor machines. It focuses on practical competence in machine setup, operation, and post-cleaning reinstatement, ensuring compliance with health and safety regulations and industry standards. Mastery of these techniques is fundamental for entry-level cleaning operatives in commercial and domestic settings.

City & Guilds Level 1 Certificate In Practical Cleaning Skills

Prepare and suction clean floor surfaces

This subtopic covers the essential practical skills and knowledge required to safely and effectively prepare for, carry out, and complete suction cleaning of floor surfaces using a vacuum cleaner. Learners will develop competence in pre-use checks, correct operation, waste disposal, and reinstatement of the work area, ensuring compliance with health and safety standards. These foundational skills are directly applicable to entry-level roles in the cleaning industry where attention to detail and methodical working are valued.

City & Guilds Level 1 Certificate In Practical Cleaning Skills

Prepare and clean external surfaces of IT equipment

This subtopic covers the essential procedures for safely preparing, cleaning, and restoring the workspace when tending to external surfaces of IT equipment. Learners must demonstrate competence in selecting appropriate cleaning agents, using correct techniques to avoid damage, and leaving the area clean and equipment functional.

City & Guilds Level 1 Certificate In Practical Cleaning Skills

Number and Algebra

This subtopic equips learners with essential mathematical skills for the service industries, focusing on accurate arithmetic, algebraic manipulation, and data interpretation. Practical applications include calculating cleaning solution dilutions, estimating material quantities, and analyzing performance data to improve service delivery.

Mathematics