Complete Gateway Qualifications Limited Occupational Qualification Service Industries specification revision resources. Tailored syllabus coverage with topic breakdowns, quizzes, and practice questions.
Specification Topics
- Apply make-up
- Legal Aspects of Letting and Management
- E2E stub concept
- Applying for a Job
- Hair Plaiting
- Basic Make-up Application
- Create a Hair and Beauty Image
- Salon reception duties
- Digital Skills for Work
- Create an image using colour for the Hair and Beauty Sector
- Engage in Discussion
- Shampoo and condition hair
- Create and maintain retail displays in the salon
- Styling Men's Hair
- Environmental awareness
- Customer service skills
- Styling Women's Hair
- Evening Make Up
- Exploring and Presenting Enterprise Ideas
- Exploring Entrepreneurship
- Hand care
- Health and Safety in the Salon Environment
- Legislation and Regulation affecting Residential Lettings and Property Management
- Health and Safety in the Workplace
- Follow health and safety in the salon
- Improving sustainability in the workplace
- Interview Skills
- Introduction to Self-Employment
- Introduction to the Hair and Beauty Sector
- Listen and Respond
- Making Calculations
- Making the Most of Work Placement
- Residential Property Letting Practice
- Career Planning
- Money, Time and Temperature
- Nail Art Application
- Negotiation Skills
- Numbers, Decimals, Fractions and Percentages
- Numeracy Skills for Work
- Numerical Relationships, Algebra and Ratios
- Plaiting and Twisting Hair
- Presenting a professional image in a salon
- Read for Information
- Bridal and Special Occasion Hairstyles
- Residential Property Management Practice
- Communication Skills for Work
- Presenting a Professional Image in a Salon
- Read for Purpose and Meaning
- Providing basic manicure treatment
- Providing Basic Pedicure Treatment
- Searching for a Job
- Self-Management Skills for Work
- Setting and Meeting Work-Related Targets
- Setting up for Hair and Beauty Services
- Shampoo and Conditioning
- Skills for Creative Thinkers
- Lead a service that supports individuals through significant life events
- Community environment project
- Skills for Effective Participants
- Colour hair using temporary colour
- Conduct at Work
- Communication skills for work
- Skin care
Top Exam Board Tips
- Always begin with a structured consultation form and verbal discussion, recording key information clearly in the client record card.
- Prepare your trolley or work area methodically, grouping items in order of use to present a professional image and ensure efficiency during the assessment.
- Narrate your actions during the practical assessment to demonstrate knowledge of health and safety, product choice rationale, and blending techniques.
- When answering scenario questions, always reference the exact section of legislation (e.g., s.8 Housing Act 1988) and the correct notice period or financial penalty to demonstrate depth of knowledge.
- Use a systematic checklist approach for property compliance: habitability, gas, electrical, fire, EPC, and HMO status, ensuring no legal requirement is omitted.
- Emphasise the importance of the agent’s duty to verify landlord’s legal compliance and to keep meticulous records, particularly for deposit registration, safety certificates, and client money handling.
- For tax calculations, clearly show the distinction between income tax and capital gains tax, and always mention that mortgage interest relief is now restricted to basic rate.
- Always read the job description carefully and use keywords from it in your application
- Proofread your CV and application form multiple times; ask someone else to check for errors
- Use a clean, consistent format with clear headings and bullet points for readability
Common Mistakes to Avoid
- Neglecting to patch test for sensitivity or failing to check for contra-indications prior to application.
- Applying foundation that does not match the client’s neck or natural skin tone, resulting in a mask-like appearance.
- Failing to blend product properly, leaving visible lines around the jaw, hairline, and nose.
- Using dirty brushes or sponges, or double-dipping into products, leading to contamination risks.
- Confusing a licence with an assured shorthold tenancy, particularly in shared accommodation or holiday lets.
- Misunderstanding the validity of a Section 21 notice when the deposit has not been properly protected or prescribed information served late.
- Assuming all HMOs require mandatory licensing; misunderstanding the complex definitions and local additional licensing schemes.
- Overlooking the need for agents to belong to a government-approved redress scheme and client money protection scheme.
Key Terminology & Definitions
- Be able to prepare for make-up, Be able to apply make-up
- Tenancy agreement types
- Possession and eviction processes
- Landlord and agent statutory duties
- Property fitness and safety standards
- HMO and property licensing
- Deposit, consumer, and financial regulations
- CV structure and essential sections
- Accurate application form completion
- Matching skills to job descriptions
- Professional personal presentation
- Tailoring applications to hair and beauty roles
- Be able to prepare for basic hair plaiting service, Be able to carry out basic hair plaiting techniques
- Be able to prepare for makeup, Be able to carry out make up
- Be able to plan an image, Be able to create an image