Question 1

What should I focus on for Pearson Occupational Qualification Service Industries?

Accepted Answer

In role-play scenarios, always begin with a polite greeting and a clear statement of your purpose, e.g., 'Good morning, I'm here to clean the office as scheduled.'

Question 2

What should I focus on for Pearson Occupational Qualification Service Industries? (2)

Accepted Answer

Use the STAR method (Situation, Task, Action, Result) when writing reflective accounts to clearly evidence customer-friendly actions.

Question 3

What should I focus on for Pearson Occupational Qualification Service Industries? (3)

Accepted Answer

Remember that maintaining confidentiality and respecting the customer's property are key indicators of customer-friendly conduct in this sector.

Question 4

What should I focus on for Pearson Occupational Qualification Service Industries? (4)

Accepted Answer

During practical assessments, verbalise your decisions—explain why you are selecting specific PPE for a task to demonstrate underpinning knowledge, as this can secure higher marks for evaluation.

Question 5

What should I focus on for Pearson Occupational Qualification Service Industries? (5)

Accepted Answer

In written assignments or questioning, always link your answers to relevant legislation (e.g., HASAWA, COSHH) and employer policies to show awareness of statutory duties and contextual understanding.

Question 6

What are common mistakes in Pearson Occupational Qualification Service Industries?

Accepted Answer

Assuming that completing a cleaning task efficiently is sufficient, without acknowledging or greeting the customer.

Question 7

What are common mistakes in Pearson Occupational Qualification Service Industries? (2)

Accepted Answer

Using overly technical jargon or company-specific acronyms when speaking with customers, leading to confusion.

Question 8

What are common mistakes in Pearson Occupational Qualification Service Industries? (3)

Accepted Answer

Not checking for customer satisfaction after completing the work, missing opportunities to correct issues immediately.

Service Industries

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Key Features

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Common Exam Mistakes

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Pearson Edexcel Level 1 Award in Cleaning and Support Services Skills

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