Shampoo and condition the hair and scalp
VTCT SKILLS
Vocational
This subtopic focuses on the essential skills required to professionally shampoo and condition hair and scalp, forming a fundamental service in hairdressing and media make-up preparations. Learners must demonstrate thorough client consultation, correct product selection for hair types and conditions, and safe, effective application techniques. Mastery of this skill ensures client comfort, promotes hair and scalp health, and provides the foundation for all subsequent styling and make-up services within the qualification.
20
Learning Outcomes
50
Assessment Guidance
56
Key Skills
21
Key Terms
61
Assessment Criteria
Assessment criteria
VTCT Skills Level 2 Diploma in Hair and Media Make-Up Studies
VTCT Skills Level 2 Diploma in Hairdressing Studies
VTCT Skills (ITEC) Level 2 Diploma in Hairdressing and Barbering
VTCT Skills Level 2 Diploma in Women's Hairdressing
VTCT Skills Level 2 Diploma in Women's and Men's Hairdressing
VTCT Skills Level 2 Certificate in Women's Hairdressing
VTCT Skills Level 2 Diploma in Hairdressing Services
VTCT Skills Level 2 Certificate in Hairdressing Services
VTCT Skills Level 2 Certificate in Hair and Beauty Services
VTCT Skills Level 2 Diploma in Barbering Studies
VTCT Skills Level 2 Diploma in Barbering
VTCT Skills Level 2 Diploma in Hair and Media Make-Up
VTCT Skills Level 2 Diploma in Hair and Beauty Services
Topic Overview
The VTCT Skills Level 2 Certificate in Women's Hairdressing is a foundational vocational qualification that equips students with the essential skills and knowledge required to work as a junior stylist in a salon environment. This course covers a wide range of practical techniques, including shampooing, conditioning, cutting, styling, and colouring hair, as well as important health and safety procedures. It is designed to build confidence and competence, preparing learners for employment or further study in the hairdressing industry.
This qualification is part of the Service Industries suite, focusing on customer service and professional standards. Students will learn how to consult with clients, analyse hair and scalp conditions, and recommend appropriate treatments. The course also emphasises the importance of maintaining a safe and hygienic work area, following industry regulations, and developing effective communication skills. By the end of the certificate, students should be able to perform a range of hairdressing services to a commercial standard.
Mastery of this certificate opens doors to roles such as salon stylist, freelance hairdresser, or progression to advanced qualifications like the Level 3 Diploma in Hairdressing. It is a stepping stone for those passionate about creativity and working with people, providing a solid foundation in both technical skills and professional conduct.
Key Concepts
Core ideas you must understand for this topic
- →Health and Safety: Understanding COSHH, RIDDOR, and salon hygiene practices to prevent cross-infection and ensure client and stylist safety.
- →Hair Structure: Knowledge of the three layers of hair (cuticle, cortex, medulla) and how they affect cutting, colouring, and styling outcomes.
- →Consultation Techniques: Effective questioning and visual analysis to determine client needs, hair type, and contraindications before any service.
- →Cutting Principles: Understanding angles, elevation, and sectioning to create precise shapes like one-length, graduated, and layered cuts.
- →Colour Theory: The colour wheel, hydrogen peroxide strengths, and how to formulate for coverage, lift, and tone correction.
Learning Objectives
What you need to know and understand
- Be able to prepare to shampoo and condition the hair and scalp, Be able to shampoo and condition the hair and scalp
- Prepare the client and work area for shampooing and conditioning services
- Select appropriate shampoo and conditioning products based on hair and scalp analysis
- Apply shampoo and conditioning products using correct techniques
- Ensure client comfort and safety throughout the service
- Complete the service to the satisfaction of the client and in line with salon procedures
- Be able to prepare to shampoo and condition the hair and scalp, Be able to shampoo and condition the hair and scalp
- Be able to prepare to shampoo and condition the hair and scalp, Be able to shampoo and condition the hair and scalp
- Prepare the client and work area for shampooing and conditioning services
- Select appropriate products based on hair and scalp condition
- Apply shampoo using correct techniques to cleanse the hair and scalp
- Apply conditioner using correct techniques to improve hair condition
- Provide aftercare advice to the client
- Be able to prepare to shampoo and condition the hair and scalp, Be able to shampoo and condition the hair and scalp
- Be able to prepare to shampoo and condition the hair and scalp, Be able to shampoo and condition the hair and scalp
- Be able to prepare to shampoo and condition the hair and scalp, Be able to shampoo and condition the hair and scalp
- Be able to prepare to shampoo and condition the hair and scalp, Be able to shampoo and condition the hair and scalp
- Be able to prepare to shampoo and condition the hair and scalp, Be able to shampoo and condition the hair and scalp
- Be able to prepare to shampoo and condition the hair and scalp, Be able to shampoo and condition the hair and scalp
- Be able to prepare to shampoo and condition the hair and scalp, Be able to shampoo and condition the hair and scalp
Assessment Criteria
Key criteria assessors look for in your portfolio
- Award credit for demonstrating a thorough client consultation that records scalp condition, hair type, any contraindications, and desired outcome before product selection.
- Award credit for correctly positioning and protecting the client with towels, gown, and appropriate draping to maintain comfort and hygiene throughout the service.
- Award credit for accurately selecting and applying shampoo and conditioner products that are justified by the client's assessment, and for using appropriate massage techniques during both shampooing and conditioning phases.
- Award credit for conducting a post-service evaluation, ensuring the client's hair and scalp are thoroughly cleansed, conditioned, and free from product residue, with the client confirming satisfaction.
- Award credit for demonstrating correct preparation of the client, including gowning and positioning.
- Award credit for correctly identifying hair and scalp conditions that may affect product choice.
- Award credit for applying shampoo and conditioner using appropriate massage techniques and water temperature.
- Award credit for maintaining health and safety throughout the service, including hygiene and posture.
- Award credit for communicating effectively with the client and confirming satisfaction at the end of the service.
- Award credit for demonstrating a comprehensive client consultation, including analysis of hair type, scalp condition, and lifestyle factors to inform product choice.
- Award credit for selecting and justifying the use of appropriate shampoo and conditioning products based on the client's individual needs (e.g., moisturising, volumising, clarifying).
- Award credit for maintaining a safe and comfortable water temperature throughout the service, adjusting as necessary in response to client feedback.
- Award credit for applying shampoo systematically, using even distribution and gentle effleurage massage techniques that avoid excessive tangling or discomfort.
- Award credit for ensuring thorough removal of all product residues from the hair and scalp, checking visually and by touch to prevent irritation or build-up.
- Award credit for following manufacturer's instructions for conditioner application, processing time, and removal, and for providing clear aftercare advice to the client.
- Award credit for demonstrating a thorough client consultation, including checking for contra-indications, allergies, and identifying hair type, condition, and scalp health.
- Award credit for appropriate product selection based on hair analysis, manufacturer's instructions, and client requirements.
- Award credit for safe and effective shampooing technique: sufficient water temperature, even product distribution, and correct scalp massage movements avoiding excessive friction.
- Award credit for thorough rinsing to remove all traces of shampoo before conditioning.
- Award credit for correct conditioner application, avoiding the scalp unless specifically intended, focusing on mid-lengths and ends, and leaving on for the recommended time.
- Award credit for maintaining client comfort, dignity, and safety throughout the service, including appropriate towel techniques and post-service detangling.
- Award credit for demonstrating a thorough client consultation, including checking for contra-indications, allergies, and previous reactions before proceeding.
- Award credit for selecting and using appropriate shampoo and conditioner products based on hair type, scalp condition, and client preference, with clear verbal justification.
- Award credit for performing massage techniques that are firm, rhythmic, and cover all areas of the scalp without causing discomfort, while maintaining water temperature and client comfort throughout.
- Award credit for ensuring all products are thoroughly rinsed from the hair and scalp to prevent residue build-up, followed by correct removal of excess water before conditioning.
- Award credit for demonstrating correct posture and positioning of the client during the service
- Award credit for selecting products that match the client's hair and scalp condition
- Award credit for using correct water temperature and pressure during shampooing
- Award credit for applying even pressure and massage techniques during shampooing
- Award credit for ensuring all product is removed from the hair
- Award credit for applying conditioner evenly and leaving on for the appropriate time
- Award credit for providing clear aftercare advice to the client
- Award credit for demonstrating thorough client consultation, including accurate identification of hair type, scalp condition, and any contra-indications before selecting products.
- Award credit for correctly preparing the work area with all required items (appropriate shampoo and conditioner, clean towels, protective gown) and ensuring water temperature is comfortable for the client.
- Award credit for using appropriate massage techniques during shampooing that stimulate the scalp without causing discomfort, and for thoroughly rinsing to remove all product residue.
- Award credit for applying conditioner evenly through mid-lengths and ends as appropriate for the hair type, and for leaving it for the recommended time while maintaining client comfort and dignity.
- Award credit for demonstrating thorough client consultation, including identifying contraindications, hair type, scalp condition, and desired outcomes before selecting products.
- Expect proper preparation: gown and towel placement, adequate water temperature and pressure check, and correct positioning of client at the backwash.
- Require evidence of appropriate shampoo application, even distribution, and a massage technique that stimulates the scalp without causing discomfort.
- Insist on thorough rinsing until all product is removed, with attention to the hairline and nape, followed by correct conditioner application, mainly to mid-lengths and ends.
- Award credit for demonstrating thorough client consultation to identify hair type, scalp condition, and any contraindications before selecting products.
- Award credit for correctly positioning the client at the basin, ensuring comfort and using protective equipment (gowns, towels) to prevent drips.
- Award credit for applying shampoo using appropriate massage techniques, evenly distributing product without tangling the hair, and rinsing thoroughly until water runs clear.
- Award credit for selecting and applying conditioner according to manufacturer’s instructions, focusing on mid-lengths and ends, and leaving it on for the recommended time.
- Award credit for maintaining a clean, organized work area throughout the service and disposing of waste in line with salon hygiene standards.
- Award credit for demonstrating a thorough client consultation, including checking for contraindications such as scalp abrasions, infections, or allergies, and recording findings accurately.
- Look for evidence of correct product selection based on hair type, condition, and client needs, with clear justification linked to the consultation outcomes.
- Assess the application of ergonomically correct shampooing and conditioning massage techniques, ensuring even product distribution, appropriate pressure, and client relaxation without causing discomfort.
- Expect the learner to maintain a clean and safe work area throughout, following infection control protocols, and to provide clear verbal aftercare advice tailored to the client's scalp and hair condition.
- Award credit for demonstrating a thorough client consultation, including identifying hair type, scalp condition, and any contra-indications before product selection.
- Award credit for selecting and preparing the correct shampoo and conditioning products based on the consultation findings and manufacturer’s instructions.
- Award credit for executing the shampooing and conditioning process with appropriate water temperature, product quantity, massage techniques, and efficient removal, while maintaining client modesty and comfort.
- Award credit for accurately identifying scalp and hair types through visual and tactile analysis prior to service.
- Award credit for selecting and justifying appropriate shampoo and conditioning products based on client needs.
- Award credit for applying correct massage techniques that stimulate the scalp without causing discomfort.
- Award credit for thorough rinsing to remove all product residue, ensuring no irritation.
- Award credit for providing clear aftercare advice tailored to the client's hair condition.
- Award credit for demonstrating thorough client consultation, including hair and scalp analysis, contra-indication checks, and patch test verification prior to service.
- Assess for correct selection and application of shampoo and conditioner according to hair type, scalp condition, and manufacturer instructions.
- Look for consistent water temperature control, even product distribution, and gentle manipulation techniques that avoid tangling or damaging hair.
- Evidence of effective post-service client advice on maintaining hair and scalp condition, including suitable home-care product recommendations.
Assessment Guidance
Guidance for achieving higher grades
- 💡Always begin with a verbal and visual consultation, check for contraindications such as open wounds or scalp infections, and record findings clearly on the client record card.
- 💡Ensure water temperature is tested on your wrist before contact with the client's scalp, and confirm comfort throughout, as this is a key assessment criterion.
- 💡Demonstrate the extra removal of excess water before applying conditioner, and show the use of a wide-tooth comb for detangling only after conditioning, to avoid hair damage.
- 💡Finish the service by checking the scalp for any remaining residue and invite the client to feel the hair, confirming the clean, conditioned result aligns with the consultation agreement.
- 💡Always follow the consultation with a clear explanation of the products and techniques you will use.
- 💡Practice the correct posture and positioning to avoid strain and ensure client comfort.
- 💡Remember to ask for client feedback throughout the service and adjust as needed.
- 💡Keep your work area clean and tidy, and dispose of waste properly.
- 💡During practical assessments, verbally explain each step of your process, including why you chose specific products and how your techniques address the client's hair and scalp condition.
- 💡Always demonstrate correct towel-drying and blotting methods to prepare the hair for subsequent services, as assessors look for minimal damage and efficient moisture removal.
- 💡Maintain a professional and ergonomic posture throughout to avoid fatigue and show awareness of health and safety, as this contributes to the overall service evaluation.
- 💡If the assessment includes a written element, familiarise yourself with the key ingredients of common shampoos and conditioners, and be prepared to recommend home-care routines.
- 💡Always test the water temperature on your wrist and ask the client for confirmation before beginning the shampoo.
- 💡Follow a logical, methodical sequence: consult, prepare, shampoo (first cleanse to remove dirt, second to treat), condition, and post-service. Demonstrate controlled, professional movements.
- 💡Communicate clearly with the client throughout, explaining each step and checking comfort, to meet assessment criteria for client care and communication.
- 💡Reference manufacturer's instructions for product usage, particularly processing times for conditioners, to show adherence to professional guidelines.
- 💡In practical assessments, always verbally explain each step as you perform it to demonstrate underpinning knowledge of products and techniques.
- 💡Ensure you maintain a safe working posture and correct hand position throughout the service to minimize strain and show professional practice to assessors.
- 💡Before beginning, visually and manually check the client's hair and scalp for any abnormalities or contra-indications, and confidently report any findings.
- 💡Use a mirror to show the client the final result and confirm satisfaction, demonstrating client care which is a key assessment criterion.
- 💡Practice the routine until it becomes second nature, ensuring smooth transitions between steps
- 💡Always explain the procedure to the client before starting to build confidence
- 💡Remember to check water temperature on your own wrist before applying to the client's hair
- 💡Use a mirror to show the client the final result and discuss aftercare
- 💡Keep a checklist of steps to ensure you don't miss any part of the service
- 💡Always explain each step to the assessor during the practical observation to showcase your underpinning knowledge and rationale for product selection.
- 💡Consistently check client comfort throughout the service, from water temperature to massage pressure, to demonstrate client-centred care.
- 💡Use the consultation to highlight contra-indications and adapt your approach, as assessors will look for safe and informed practice.
- 💡Maintain a clean and organised work area, and handle all products according to manufacturers' instructions to evidence professional standards.
- 💡Always narrate your actions during the assessment, explaining why you are choosing each product and technique, to demonstrate underpinning knowledge.
- 💡Double-check water temperature against your own inner wrist before applying to the client’s scalp, and regularly ask for client feedback.
- 💡Ensure the gown is securely fastened and a towel is placed along the neckline to prevent water from dampening the client’s clothes.
- 💡When conditioning, focus application on the mid-lengths and ends only, and use a wide-tooth comb to distribute evenly without tugging at the roots.
- 💡Practice the full sequence until movements become natural and fluid; assessors will expect seamless transitions between steps.
- 💡Verbalise your actions during practical assessments to demonstrate underpinning knowledge, e.g., explaining why you chose a particular product.
- 💡Always check water temperature on your wrist before applying to the client’s scalp and ask for their feedback throughout.
- 💡Use the correct amount of product—overusing can lead to residue and underusing may not cleanse effectively; refer to product guidelines.
- 💡During practical assessments, verbally explain your actions as you perform them, referencing why you chose a product or technique to demonstrate underpinning knowledge.
- 💡Always re-check your client's comfort level and the water flow after repositioning them at the backwash, as small adjustments can impact the overall experience.
- 💡Be meticulous with clean towel application and disposal—examiners will observe hygiene routines closely, especially in a barbering environment where shared equipment is common.
- 💡Always narrate your actions during practical assessment, explaining product choices and techniques to demonstrate underpinning knowledge.
- 💡Check water temperature on your own wrist before application and confirm comfort with the client to show client care and safety awareness.
- 💡Ensure the workstation is fully prepared with clean towels, gown, and products before the client is seated to evidence efficient planning and timeliness.
- 💡Always consult the client consultation card and confirm any contra-indications before commencing.
- 💡When being assessed, narrate your actions to the assessor to demonstrate underpinning knowledge.
- 💡Practice timing to ensure you complete the service within commercially acceptable limits without rushing.
- 💡After the service, visually check the scalp and hair for any product residue or irritation and address accordingly.
- 💡In practical assessments, narrate each step aloud to show assessors your reasoning, especially during product selection and scalp massage techniques.
- 💡Prepare a range of model clients with different hair types to demonstrate adaptable skills; document each case in your portfolio with rationale and outcomes.
- 💡For written components, memorize key ingredients in shampoos and conditioners and their functions, as questions often link product science to hair and scalp conditions.
- 💡Always justify your choices in written exams. For example, explain why you selected a particular cutting angle or colour formula based on hair analysis and client requirements.
- 💡In practical assessments, demonstrate methodical sectioning and clean partings. Examiners look for consistency and control, not just the final result.
- 💡Use correct terminology throughout your portfolio and exams. Terms like 'elevation', 'graduation', and 'oxidation' show deeper understanding and attract higher marks.
Common Mistakes
Common errors to avoid in your coursework
- Neglecting to carry out a full consultation, leading to inappropriate product use that may exacerbate scalp conditions or fail to address hair needs.
- Applying shampoo directly to the hair without emulsifying in hands first, resulting in uneven distribution and potential product build-up.
- Applying conditioner to the entire hair length including the scalp, causing flatness at the roots and potential greasiness, rather than focusing on mid-lengths and ends.
- Using nails rather than finger pads during scalp massage, which can cause discomfort or injury, and failing to maintain an even, relaxing pressure throughout.
- Failing to conduct a thorough consultation and record client details.
- Using water that is too hot, which can irritate the scalp or damage the hair.
- Applying conditioner to the scalp when it should be applied to the lengths and ends.
- Not checking for contraindications such as cuts, abrasions, or infections before starting.
- Failing to conduct a sensitivity test or check for contraindications prior to service, risking allergic reactions or scalp irritation.
- Applying shampoo directly to the crown without emulsifying first, leading to uneven distribution and potential product wastage.
- Using excessive water pressure or temperature, causing client discomfort and possible scalding.
- Rushing the conditioning phase or failing to comb through to ensure even coverage, resulting in patchy detangling and reduced benefits.
- Neglecting to adjust techniques for different hair lengths, textures, or postural needs, compromising the client's comfort and the quality of the cleanse.
- Applying conditioner directly to the scalp, which may cause greasiness and product buildup, rather than to the mid-lengths and ends only.
- Using too much shampoo, leading to difficulty rinsing and potential irritation, instead of a coin-sized amount and adding water to lather.
- Not fully wetting the hair before shampoo application, resulting in uneven cleansing and poor lather.
- Incorrect water temperature that is too hot or too cold, causing client discomfort or inadequate product activation.
- Inadequate rinsing, leaving shampoo or conditioner residue that can dull the hair and cause scalp issues.
- Rough detangling after washing, especially on wet and vulnerable hair, increasing breakage and client discomfort.
- Failing to regulate water temperature properly, leading to client discomfort or potential scalding, especially when moving from shampooing to conditioning.
- Applying conditioner directly to the roots instead of concentrating on mid-lengths and ends, causing greasiness and reducing volume.
- Inadequate rinsing of shampoo or conditioner, leaving residue that can cause irritation, itching, or product build-up on the scalp.
- Neglecting to protect the client from water spillage or drips, resulting in a poor client experience.
- Using water that is too hot or too cold, causing discomfort to the client
- Applying shampoo directly to the scalp without first lathering in the hands
- Using excessive product, leading to residue build-up
- Failing to rinse conditioner thoroughly, leaving hair greasy
- Not consulting the client about allergies or scalp conditions before the service
- Using water that is too hot or too cold, leading to client discomfort and potential scalp irritation.
- Insufficient rinsing of shampoo or conditioner, leaving residue that can cause itching or dullness.
- Applying conditioner directly to the scalp on oily hair types, which can exacerbate oiliness and lead to scalp issues.
- Failing to adjust shampooing technique or product choice based on the client's hair length, density, or condition.
- Failing to conduct a thorough scalp analysis, leading to inappropriate product choice that may irritate the scalp or fail to address the client’s needs.
- Over-applying conditioner directly to the scalp, causing product build-up, oiliness, and potential irritation.
- Using water that is too hot or too cold, compromising client comfort and potentially affecting the hair cuticle.
- Insufficient rinsing, leaving residue that can weigh hair down, reduce shine, or cause itching.
- Using water that is too hot or too cold, causing client discomfort or inadequate lather.
- Applying conditioner directly to the scalp, which can lead to product build-up and greasiness.
- Neglecting to detangle hair before rinsing conditioner, resulting in breakage or uneven distribution.
- Failing to conduct a patch test or update client records, posing a risk of allergic reaction.
- Rushing the rinse process, leaving shampoo or conditioner residue that dulls hair and irritates the scalp.
- Failing to adjust water temperature and pressure before applying to the scalp, leading to client discomfort or scalding.
- Using incorrect product amounts, either overloading hair with conditioner or not using enough shampoo for a thorough cleanse.
- Neglecting to perform a final rinse check, leaving product residue that can cause irritation or affect the finish of subsequent services.
- Rushing the scalp massage during shampooing or conditioning, missing the therapeutic benefits and potential client satisfaction.
- Using too much product, leading to wasteful usage, prolonged rinsing, and potential irritation from residue.
- Applying direct pressure to the crown or sensitive areas during massage, causing client discomfort rather than relaxation.
- Neglecting to rinse the hairline and nape thoroughly, leaving product residue that can cause itching, flaking, or affect subsequent services.
- Failing to adjust water temperature to suit the client's comfort, leading to scalding or discomfort.
- Using an incorrect amount of product, resulting in either insufficient cleansing or difficult rinsing.
- Applying conditioner to the scalp rather than the mid-lengths and ends, causing greasiness.
- Inadequate rinsing that leaves shampoo residue, leading to scalp irritation and dullness.
- Overlooking the initial client consultation, leading to inappropriate product choice or missing contra-indications like skin abrasions or allergies.
- Using fingernails instead of massage pads during shampooing, causing client discomfort or scalp scratches.
- Applying conditioner directly to the roots, which can weigh down fine hair or cause greasiness, rather than focusing on mid-lengths and ends.
- Failing to rinse thoroughly, leaving residue that causes dullness or irritation, or conversely, over-rinsing which removes too much natural oil.
- Misconception: Cutting hair wet is always better. Correction: While wet cutting allows precision, some techniques like texturising or dry cutting are better for seeing natural fall and movement.
- Misconception: More developer means more lift. Correction: Lift is determined by the strength of hydrogen peroxide (volume) and the natural hair colour, not the amount of product used.
- Misconception: All clients can have the same shampoo. Correction: Shampoo should be selected based on hair type (e.g., oily, dry, coloured) and scalp condition to avoid damage or irritation.
Frequently Asked Questions
Common questions students ask about this topic
Pass / Merit / Distinction Evidence Checklist
How your portfolio evidence is graded for VTCT SKILLS Shampoo and condition the hair and scalp
Every vocational unit is marked against named criteria rather than an exam percentage. Your tutor's brief lists the exact codes for this unit — here is what each band is asking you to do.
Pass (P)
Demonstrate baseline knowledge, accurate terminology, and core practical application.
Merit (M)
Provide detailed analysis, structured explanations, and clear workplace reasoning.
Distinction (D)
Deliver thorough evaluation, original problem solving, and fully justified recommendations.
Before You Start
Prior knowledge that will help with this topic
- •Basic understanding of hair types and textures (e.g., straight, wavy, curly) from personal experience or introductory courses.
- •Familiarity with salon health and safety basics, such as hand washing and client protection, is beneficial.
- •No formal prerequisites, but good communication and manual dexterity skills are advantageous.
Coursework AI Review
Paste your assignment brief and check your draft against its P/M/D criteria
Key Terminology
Essential terms to know
- Be able to prepare to shampoo and condition the hair and scalp, Be able to shampoo and condition the hair and scalp
- Client consultation and preparation
- Product selection and application
- Health and safety in the salon
- Scalp and hair analysis
- Effective communication and client care
- Be able to prepare to shampoo and condition the hair and scalp, Be able to shampoo and condition the hair and scalp
- Be able to prepare to shampoo and condition the hair and scalp, Be able to shampoo and condition the hair and scalp
- Client consultation and preparation
- Health and safety in the salon
- Product selection and application
- Shampooing techniques
- Conditioning techniques
- Aftercare advice
- Be able to prepare to shampoo and condition the hair and scalp, Be able to shampoo and condition the hair and scalp
- Be able to prepare to shampoo and condition the hair and scalp, Be able to shampoo and condition the hair and scalp
- Be able to prepare to shampoo and condition the hair and scalp, Be able to shampoo and condition the hair and scalp
- Be able to prepare to shampoo and condition the hair and scalp, Be able to shampoo and condition the hair and scalp
- Be able to prepare to shampoo and condition the hair and scalp, Be able to shampoo and condition the hair and scalp
- Be able to prepare to shampoo and condition the hair and scalp, Be able to shampoo and condition the hair and scalp
- Be able to prepare to shampoo and condition the hair and scalp, Be able to shampoo and condition the hair and scalp
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