Warehousing & Logistics

    BIIAB
    Vocational

    Specification: 610/2765/0

    The BIIAB Vocational Warehousing & Logistics specification covers 46 topics with 92 learning objectives (610/2765/0). Use the topic browser below to explore subtopics, exam tips, common mistakes, and key terminology for each area of the course.

    This subject will help you develop key knowledge and skills required for exam success.

    46

    Units

    92

    Learning Outcomes

    166

    Assessment Guidance

    183

    Key Skills

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    Key Features

    • Master key concepts
    • Develop exam technique
    • Apply knowledge effectively

    Common Exam Mistakes

    Pitfalls to avoid in your exams

    • •Failing to account for statutory rest breaks and drivers' hours regulations when scheduling, leading to non-compliance and potential penalties.
    • •Over-reliance on verbal communication without maintaining accurate written or digital records, resulting in misplaced loads, missed deliveries, and audit failures.
    • •Failing to check equipment before use, leading to unsafe operation or unreported defects.
    • •Confusing similar-looking product codes or locations, resulting in picking errors.
    • •Neglecting to wear appropriate personal protective equipment (PPE) for the task or area.
    • •Misunderstanding the difference between stock take and cycle counting, or inaccurately counting when under time pressure.
    • •Assuming that 'common sense' is sufficient without referring to standard operating procedures, especially for non-routine tasks.
    • •Confusing employer and employee responsibilities, often attributing all safety duties solely to the employer.

    Top Examiner Tips

    Expert advice for exam success

    • •When providing evidence for observation or witness testimony, ensure you clearly explain the rationale behind your scheduling decisions, referencing compliance with legal limits and operational priorities.
    • •Use the portfolio to cross-reference different traffic office documents, such as driver manifests, vehicle check sheets, and delivery notes, to demonstrate a comprehensive and systematic approach.
    • •During the observation, consistently verbalise safety checks and decisions as you perform tasks, as assessors cannot award credit for thinking that is not demonstrated.
    • •In the professional discussion, use the STAR (Situation, Task, Action, Result) method to structure examples of how you've applied knowledge in the workplace.
    • •Familiarise yourself with the EPA's grading criteria so you know what distinguishes a pass from a distinction, and aim to evidence those higher-level behaviours.
    • •Refresh your knowledge of key legislation (e.g., PUWER, LOLER, Manual Handling Operations Regulations) as they often feature in questioning.
    • •When answering questions, always link practical examples to the specific warehousing context—mention real scenarios like stacking pallets, operating forklifts, or working on loading bays.
    • •Use the correct terminology from health and safety legislation and guidance (e.g., 'risk assessment', 'COSHH', 'PUWER') to demonstrate depth of understanding.

    Qualification Units

    46 units

    How this qualification is graded

    Vocational qualifications are marked against criteria, not an exam percentage. Each unit is assessed across three bands - build up from Pass by applying your knowledge to realistic workplace scenarios.

    Pass

    Accurately describe and explain the core knowledge for the unit and link it to the given scenario.

    Merit

    Apply and analyse that knowledge in detail, showing why it matters in the workplace context.

    Distinction

    Evaluate and justify decisions, weigh up alternatives and make well-reasoned professional recommendations.

    Manage the traffic office

    The traffic office is the nerve centre of warehouse logistics, responsible for planning, coordinating, and monitoring vehicle movements, driver schedules, and load documentation. Effective management ensures optimal fleet utilisation, compliance with transport legislation, and seamless communication between warehouse operations, drivers, and customers. This subtopic covers the key functions, systems, and performance standards required to maintain a safe and efficient traffic office.

    BIIAB Level 3 Diploma in Warehousing and Storage

    1 learning outcomes4 guidance points

    BIIAB Supply Chain Warehouse Operative Level 2 End-point Assessment - Core Content

    The core content for the BIIAB Supply Chain Warehouse Operative Level 2 End-point Assessment focuses on the essential practical skills and underpinning knowledge required for safe and efficient warehouse operations. Candidates must demonstrate competence in tasks such as receiving, storing, picking, packing, and dispatching goods, while adhering to health and safety regulations, quality controls, and organisational procedures. Mastery of these fundamentals ensures the operative can contribute effectively to supply chain logistics in a real-world environment.

    BIIAB Supply Chain Warehouse Operative Level 2 End-point Assessment

    3 learning outcomes9 guidance points

    Health and Safety in the workplace

    This subtopic covers the fundamental principles of health and safety within a warehousing and storage environment, ensuring learners grasp their legal rights and responsibilities alongside employer duties. It focuses on practical risk management, accident prevention and response, and the safe performance of everyday tasks such as manual handling, use of equipment, and hazard awareness. The knowledge gained is essential for maintaining a compliant and safe workplace, reducing incidents and promoting a culture of safety.

    BIIAB Level 1 Award in Warehousing and Storage

    1 learning outcomes10 guidance points

    Moving or handling goods manually in logistics facilities

    This element focuses on the practical skills and knowledge required to manually move or handle goods in a logistics environment, including confirming requirements with relevant personnel, executing safe manual handling techniques, and identifying and responding to problems that may arise during the process. It is essential for ensuring operational efficiency and workplace safety in warehousing and storage contexts.

    BIIAB Level 1 Award in Warehousing and Storage

    1 learning outcomes5 guidance points

    Moving and/or handling goods in logistics operations

    This subtopic covers the principles and practices of safely moving and handling goods within logistics operations. It includes manual handling techniques, the use of mechanical aids, risk assessment, and compliance with health and safety regulations. Practical application ensures efficient, injury-free movement of goods across storage and distribution environments, underpinning operational productivity.

    BIIAB Level 3 Diploma in Warehousing and Storage

    6 learning outcomes10 guidance points

    Wrap and pack goods in a logistics environment

    This element focuses on the essential skills required to prepare goods for packing, select appropriate materials, and execute effective wrapping and packing techniques within a logistics environment. Learners will develop the ability to ensure goods are protected during storage and transit, while continuously monitoring for problems such as damage, incorrect labelling, or inadequate packaging. The element covers health and safety considerations, quality checks, and the importance of accurate documentation to meet industry standards.

    BIIAB Level 1 Award in Warehousing and Storage

    6 learning outcomes8 guidance points

    Maintain the safety and security of hazardous goods and materials in logistics operations

    This element covers the essential knowledge and skills required to ensure the safety and security of hazardous goods throughout logistics operations. Learners must understand relevant regulations, risk assessment methodologies, safe handling and storage practices, and security protocols to prevent unauthorized access, theft, or release. Practical application includes implementing Standard Operating Procedures (SOPs) and emergency response measures within warehousing and transportation.

    BIIAB Level 3 Diploma in Warehousing and Storage

    1 learning outcomes7 guidance points

    Use equipment to move goods in logistics facilities

    This subtopic focuses on the safe and efficient use of equipment to move goods within logistics facilities. Learners must demonstrate the ability to prepare for and execute goods movement by confirming suitability, conducting safety checks, following standard operating procedures, and promptly identifying and reporting any issues. Mastery of these skills is critical for maintaining workplace safety and operational flow in warehousing and storage environments.

    BIIAB Level 1 Award in Warehousing and Storage

    1 learning outcomes6 guidance points

    Take responsibility for health, safety and security in your team

    This element focuses on the team leader's responsibility to ensure a safe and secure warehousing environment by implementing legal and organisational health and safety requirements. It covers risk assessment, safe working practices, and security protocols to protect staff, stock, and premises. Practical application involves conducting safety briefings, monitoring compliance, and promptly addressing hazards to minimise accidents and losses.

    BIIAB Level 3 Diploma in Warehousing and Storage

    1 learning outcomes6 guidance points

    Schedule logistics operations to meet customers requirements

    Scheduling logistics operations involves systematically planning and coordinating resources such as vehicles, personnel, and equipment to fulfil customer orders within agreed timeframes, while optimizing efficiency and cost. Effective scheduling requires interpreting customer requirements, forecasting demand, allocating capacity, and continuously monitoring performance to resolve conflicts and adapt to disruptions, ensuring service levels are met.

    BIIAB Level 3 Diploma in Warehousing and Storage

    1 learning outcomes6 guidance points

    Receive goods in a logistics environment

    This subtopic focuses on the essential procedures and skills required to receive incoming goods in a warehousing and logistics environment. Learners will develop competencies in obtaining and interpreting delivery documentation, confirming receipt details with relevant personnel, and performing physical checks to ensure goods match orders in quantity and condition. Practical application includes safe handling, accurate recording, and proactive identification and reporting of discrepancies or problems to maintain supply chain integrity.

    BIIAB Level 1 Award in Warehousing and Storage

    5 learning outcomes10 guidance points

    Maintain hygiene standards in handling and storing goods in a logistics environment

    This subtopic concentrates on upholding rigorous hygiene protocols during the handling and storage of goods within logistics settings to safeguard product quality, comply with health and safety legislation, and prevent contamination or damage. Learners gain the practical skills to confirm environmental hazards, apply personal hygiene and protective clothing, preserve goods' condition, utilise correct handling methods, and promptly identify and address hygiene-related problems.

    BIIAB Level 1 Award in Warehousing and Storage

    1 learning outcomes9 guidance points

    Minimise the environmental impact of logistics operations

    This element focuses on understanding and implementing strategies to reduce the environmental footprint of logistics operations. It covers areas such as energy efficiency, waste management, sustainable transport, and compliance with environmental regulations. The ability to apply these principles in real-world warehousing and storage contexts is critical for achieving operational sustainability.

    BIIAB Level 3 Diploma in Warehousing and Storage

    1 learning outcomes6 guidance points

    Place goods in storage in logistics operations

    This subtopic covers the practical procedures and knowledge required to effectively place goods into storage within a logistics environment. Learners demonstrate the ability to receive, handle, and deposit items in appropriate storage locations, ensuring accuracy, safety, and inventory integrity. The emphasis is on following operational protocols, using correct equipment, and maintaining traceability through systematic recording.

    BIIAB Level 1 Award in Warehousing and Storage

    1 learning outcomes8 guidance points

    Process returned goods in logistics operations

    Processing returned goods is a critical logistics function that involves managing the reverse flow of products from customers back to the warehouse. This topic covers the entire returns lifecycle, from initial authorisation and receipt, through inspection, grading, and disposition decisions, to final customer resolution and inventory updates. Effective returns processing is essential for maintaining customer satisfaction, controlling costs, and ensuring accurate stock levels within a warehousing and storage environment.

    BIIAB Level 3 Diploma in Warehousing and Storage, BIIAB Level 1 Award in Warehousing and Storage

    7 learning outcomes17 guidance points2 criteria

    Keep work areas clean in a logistics environment

    This subtopic equips learners with the essential skills to maintain cleanliness and hygiene in warehousing and storage facilities. It covers the identification of cleaning requirements, the correct execution of cleaning procedures according to instructions, and post-cleaning checks. Practical application ensures safe, efficient operations and compliance with health and safety regulations.

    BIIAB Level 1 Award in Warehousing and Storage

    1 learning outcomes5 guidance points

    Manage your own professional development in logistics operations

    This element focuses on equipping learners with the skills to proactively manage their professional growth within logistics operations. It covers identifying job-related and career development needs, creating personal development plans, and using reflective practice to evaluate the impact of learning on performance in warehousing and storage roles.

    BIIAB Level 3 Diploma in Warehousing and Storage

    1 learning outcomes6 guidance points

    Operate equipment to perform work requirements in a logistics environment

    This element focuses on the competent and safe operation of logistics equipment such as pallet trucks, forklifts, and conveyors. Learners must demonstrate the ability to confirm work instructions, select the correct equipment, conduct pre-use safety checks, operate and monitor the equipment throughout the task, and perform shutdown and post-operational maintenance. This ensures compliance with health and safety regulations and maintains operational efficiency in a warehousing environment.

    BIIAB Level 1 Award in Warehousing and Storage

    1 learning outcomes8 guidance points

    Monitor vehicle movements

    Monitoring vehicle movements in a warehousing and storage context involves the systematic oversight of all vehicles entering, operating within, and exiting the facility. This ensures efficient traffic flow, minimizes congestion, and maintains safety and security. Practical application includes scheduling arrivals, directing drivers to designated bays, recording vehicle details, and coordinating with loading/unloading teams to optimize turnaround times.

    BIIAB Level 3 Diploma in Warehousing and Storage

    1 learning outcomes8 guidance points

    Optimise the use of logistics resources

    This element focuses on the strategic and operational management of logistics resources—such as labour, equipment, space, and technology—to achieve maximum efficiency, cost-effectiveness, and service quality within warehousing and storage environments. Learners are expected to analyse resource utilisation, identify areas for improvement, and implement solutions that align with organisational goals, considering factors like demand fluctuations, health and safety, and sustainability. Practical application involves conducting resource audits, applying lean principles, and using key performance indicators (KPIs) to monitor and adjust resource allocation in real-world logistics settings.

    BIIAB Level 3 Diploma in Warehousing and Storage

    1 learning outcomes6 guidance points

    Contribute to the provision of customer service in logistics operations

    This subtopic focuses on the fundamental principles of customer service within warehousing and logistics, emphasizing the learner's role in meeting customer expectations through effective communication, accurate order processing, and proactive problem-solving. It equips learners with the practical skills to handle routine customer interactions, maintain service standards, and support overall logistics operations to ensure timely and accurate delivery of goods.

    BIIAB Level 1 Award in Warehousing and Storage, BIIAB Level 3 Diploma in Warehousing and Storage

    7 learning outcomes18 guidance points2 criteria

    Make an effective contribution to a business in the logistics sector

    This subtopic covers the fundamental principles of contributing positively to a logistics business, including understanding roles, responsibilities, workplace standards, and effective communication. Learners will explore practical ways to add value through teamwork, adherence to health and safety, and efficient task completion. The focus is on developing the right attitudes and behaviors to support operational success in a warehousing and storage environment.

    BIIAB Level 1 Award in Warehousing and Storage

    1 learning outcomes8 guidance points

    Ensure compliance with legal, regulatory, ethical and social requirements in logistics operations

    This subtopic equips learners with the knowledge and practical skills to navigate the complex web of legal, regulatory, ethical, and social obligations governing warehousing and logistics operations. It covers key legislation such as the Health and Safety at Work Act, environmental protection laws, and data protection regulations, alongside corporate social responsibility and ethical trade practices. Learners will learn to implement compliance procedures, conduct audits, and foster a culture of continuous improvement to mitigate risks and enhance organisational reputation.

    BIIAB Level 3 Diploma in Warehousing and Storage

    6 learning outcomes5 guidance points

    Pick goods in a logistics environment

    This element covers the fundamental process of picking goods within a logistics environment, from initial preparation and following picking instructions to readying items for order assembly. Learners will develop the practical skills to accurately retrieve stock, verify quantities, and apply correct handling procedures, ensuring smooth warehouse operations. Successful completion demonstrates competency in adhering to standard operating procedures and identifying common problems that may arise during the picking process.

    BIIAB Level 1 Award in Warehousing and Storage

    1 learning outcomes6 guidance points

    Apply technology in logistics operations

    This subtopic equips learners with the knowledge and skills to effectively integrate and utilise various technological systems within warehousing and logistics environments. It covers the application of technologies such as warehouse management systems (WMS), automated handling equipment, and data capture tools to optimise operational efficiency, accuracy, and traceability. Through practical demonstration, learners must prove their ability to select, operate, and troubleshoot relevant technologies in line with organisational procedures.

    BIIAB Level 3 Diploma in Warehousing and Storage

    1 learning outcomes8 guidance points

    Allocate and check work in your team in logistics operations

    This element focuses on the practical skills and knowledge required to effectively allocate tasks and verify completed work within a logistics team. Learners must understand how to match team members' competencies to task requirements, manage workload distribution, and implement checking procedures that maintain operational standards and safety.

    BIIAB Level 3 Diploma in Warehousing and Storage

    1 learning outcomes6 guidance points

    Sort goods and materials for recycling or disposal in logistics operations

    This subtopic focuses on the systematic identification, segregation, and handling of goods and materials designated for recycling or disposal within logistics operations. Learners must demonstrate competence in applying relevant regulations, organisational procedures, and environmental considerations to ensure safe, efficient, and compliant waste management practices in a warehousing context.

    BIIAB Level 3 Diploma in Warehousing and Storage

    1 learning outcomes7 guidance points

    Principles of food safety supervision in logistics

    This subtopic equips supervisors in warehousing and logistics with the knowledge to ensure food safety compliance through robust procedures, effective monitoring, and targeted staff training. It focuses on the practical application of legislation such as the Food Safety Act 1990 and HACCP principles within a logistics environment, emphasizing the supervisor's role in maintaining safety standards while goods are in storage and transit.

    BIIAB Level 3 Diploma in Warehousing and Storage

    1 learning outcomes6 guidance points

    Respond to problems in logistics operations

    This element focuses on equipping learners with the ability to identify, analyze, and resolve operational issues that arise within logistics and warehousing environments. Effective problem response requires a blend of systematic thinking, communication, and knowledge of contingency procedures to minimize disruption to supply chain flow. Learners must demonstrate competence in applying practical solutions while adhering to organizational policies and health and safety regulations.

    BIIAB Level 3 Diploma in Warehousing and Storage

    1 learning outcomes9 guidance points

    Provide leadership for your team in logistics operations

    This subtopic focuses on developing effective leadership skills within a logistics operations context, enabling learners to guide their team towards achieving operational goals. It covers understanding leadership styles, motivating staff, and managing performance to ensure efficient and safe warehousing and distribution activities.

    BIIAB Level 3 Diploma in Warehousing and Storage

    1 learning outcomes6 guidance points

    Arrange the transportation of goods using multiple transport modes

    This subtopic focuses on the practical and strategic aspects of arranging multi-modal transportation, where goods are moved using a combination of road, rail, sea, or air. Learners must understand how to select appropriate modes based on criteria such as cost, speed, reliability, and the nature of the goods, while coordinating seamless transfers between carriers. Mastery includes planning, problem-solving, and ensuring compliance with regulations across different transport modes.

    BIIAB Level 3 Diploma in Warehousing and Storage

    6 learning outcomes10 guidance points

    Inducting new colleagues into a logistics operation

    This element focuses on the systematic process of welcoming and integrating new colleagues into a logistics operation. A robust induction ensures operatives understand safe working practices, operational procedures, and their role in maintaining supply chain efficiency. Effective induction reduces onboarding time, minimises errors, and fosters a culture of compliance and productivity from day one.

    BIIAB Level 3 Diploma in Warehousing and Storage

    1 learning outcomes5 guidance points

    Supervise the receipt, storage or dispatch of goods

    This element covers the skills and knowledge required to effectively manage and oversee the receipt, storage, and dispatch of goods within a warehousing and logistics environment. Learners will develop the ability to plan, coordinate, and monitor these operations to ensure efficiency, accuracy, and compliance with organisational and legal requirements. Practical application includes supervising teams, using inventory systems, and resolving issues that arise during goods handling, thereby supporting the overall supply chain.

    BIIAB Level 3 Diploma in Warehousing and Storage

    1 learning outcomes8 guidance points

    Assemble orders for dispatch in a logistics environment

    This unit focuses on the essential skills required to efficiently assemble customer orders within a warehousing environment, from initial preparation through to final dispatch, ensuring goods are handled safely, accurately picked, and properly packaged to meet quality standards and delivery deadlines.

    BIIAB Level 1 Award in Warehousing and Storage

    1 learning outcomes8 guidance points

    Organise the preparation of documentation for the transportation of goods

    This subtopic focuses on the systematic identification and preparation of essential transport documents, such as bills of lading, delivery notes, and customs paperwork, required for the lawful and efficient movement of goods. Learners will develop the competence to organise and verify documentation in a warehouse setting, ensuring accuracy and compliance with legal and commercial requirements. Effective documentation management minimises delays, prevents financial penalties, and supports seamless supply chain operations.

    BIIAB Level 3 Diploma in Warehousing and Storage

    5 learning outcomes8 guidance points

    Release vehicles for daily tasks

    This element focuses on the procedures and checks required to safely and efficiently release vehicles for operational tasks within a warehousing environment. Learners must demonstrate the ability to conduct pre-use inspections, confirm vehicle fitness for purpose, and complete necessary documentation before authorising vehicle use for daily activities.

    BIIAB Level 3 Diploma in Warehousing and Storage

    1 learning outcomes6 guidance points

    Process orders for customers in logistics operations

    This element covers the essential knowledge and skills required to prepare for and execute the processing of customer orders within a logistics environment. It includes understanding picking lists, checking stock availability, assembling orders accurately, and preparing them for dispatch. Mastery ensures efficient order fulfilment, customer satisfaction, and compliance with workplace procedures.

    BIIAB Level 1 Award in Warehousing and Storage

    1 learning outcomes10 guidance points

    Check stock levels and stock records

    This subtopic covers the essential procedures for accurately checking stock levels and maintaining stock records in logistics operations. Learners will develop the skills to perform physical counts, reconcile discrepancies, and update inventory systems, ensuring stock integrity and supporting efficient supply chain management.

    BIIAB Level 3 Diploma in Warehousing and Storage

    1 learning outcomes5 guidance points

    Maintain the cleanliness of equipment in logistics operations

    This element focuses on the essential hygiene and maintenance practices required for equipment used in logistics operations, such as pallet trucks, conveyors, and packaging machinery. Proper cleaning not only ensures operational efficiency and safety but also extends equipment lifespan and complies with industry regulations. Learners will develop the skills to inspect, clean, and maintain equipment following standard procedures, ensuring readiness for use.

    BIIAB Level 1 Award in Warehousing and Storage

    1 learning outcomes6 guidance points

    Recruit, select and keep colleagues in logistics operations

    This subtopic covers the end-to-end process of workforce management within logistics settings, from identifying staffing needs and conducting effective recruitment drives tailored to the warehousing sector, to selecting candidates with the right skills and safety mindset, and implementing retention strategies such as career development, recognition, and positive workplace culture to reduce costly turnover. Learners will explore legal and ethical considerations, competency-based interviewing, and performance management techniques specific to fast-paced supply chain environments.

    BIIAB Level 3 Diploma in Warehousing and Storage

    1 learning outcomes7 guidance points

    Develop effective working relationships with colleagues in logistics operations

    This element focuses on the interpersonal skills and professional conduct required to build and maintain positive working relationships within a warehousing and logistics team. Learners will explore effective communication methods, the importance of respecting diversity and following workplace procedures, and practical strategies for collaboration, conflict resolution, and mutual support in a fast-paced operational environment.

    BIIAB Level 1 Award in Warehousing and Storage

    1 learning outcomes8 guidance points

    Sort goods and materials for recycling or disposal in a logistics environment

    This element focuses on the correct procedures for sorting and handling goods and materials destined for recycling or disposal within a logistics environment. Learners will develop the practical skills to prepare items by cleaning, segregating, and packaging, then sort them based on material type, condition, and environmental regulations. The ability to identify and report problems such as contamination or hazardous content is critical to maintaining compliance, safety, and operational efficiency.

    BIIAB Level 1 Award in Warehousing and Storage

    1 learning outcomes6 guidance points

    Improve performance in logistics operations

    This element focuses on the systematic evaluation and enhancement of logistics operations to boost efficiency, reduce costs, and meet service level agreements. Learners will develop the ability to analyse performance data, identify areas for improvement, implement changes, and monitor outcomes in a warehousing and storage context. Practical application includes conducting performance reviews, applying lean principles, and using key performance indicators to drive continuous improvement.

    BIIAB Level 3 Diploma in Warehousing and Storage

    1 learning outcomes6 guidance points

    Use equipment to move goods in logistics operations

    This element focuses on the proficient use of mechanical handling equipment, such as forklifts, pallet trucks, and conveyors, to relocate goods safely and efficiently within logistics facilities. Learners must grasp equipment suitability, load dynamics, and spatial awareness to prevent accidents and product damage. Practical competence ensures operational fluidity, reduces downtime, and aligns with health and safety regulations.

    BIIAB Level 3 Diploma in Warehousing and Storage

    1 learning outcomes8 guidance points

    Keep stock at required levels in a logistics environment

    This element focuses on the fundamental skills required to maintain stock levels within a logistics environment, ensuring operational efficiency and order fulfilment. Learners will develop the ability to accurately follow stock control instructions, update records, and proactively identify discrepancies such as shortages or overstocking, which are critical to supply chain integrity.

    BIIAB Level 1 Award in Warehousing and Storage

    1 learning outcomes6 guidance points

    Build and manage teams in logistics operations

    This element focuses on the principles and practices of building and managing effective teams within logistics and warehousing environments. It covers team formation, leadership approaches, motivation, communication, and performance management, equipping learners to foster collaborative, high-performing teams that meet operational demands and safety standards.

    BIIAB Level 3 Diploma in Warehousing and Storage

    5 learning outcomes9 guidance points

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    Warehousing & Logistics BIIAB Vocational Topics & Revision