Warehousing & Logistics

    Skills and Education Group Awards
    Vocational

    Specification: 600/1230/4

    The SKILLS-AND-EDUCATION-GROUP-AWARDS Vocational Warehousing & Logistics specification covers 26 topics with 36 learning objectives (600/1230/4). Use the topic browser below to explore subtopics, exam tips, common mistakes, and key terminology for each area of the course.

    This subject will help you develop key knowledge and skills required for exam success.

    26

    Units

    36

    Learning Outcomes

    95

    Assessment Guidance

    105

    Key Skills

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    Key Features

    • Master key concepts
    • Develop exam technique
    • Apply knowledge effectively

    Common Exam Mistakes

    Pitfalls to avoid in your exams

    • •Skipping or rushing the pre-use inspection, leading to missed defects such as hydraulic leaks or damaged tyres.
    • •Attempting to lift loads that exceed the side-loader’s capacity or picking up unbalanced loads without adjusting fork positions.
    • •Traveling with the load raised above the recommended height, which shifts the centre of gravity and increases tip-over risk.
    • •Failing to check for overhead obstructions, especially when lifting long loads in narrow aisles.
    • •Not communicating intentions to other workers via hand signals or horn warnings when reversing or entering blind spots.
    • •Overestimating personal capacity and attempting to lift loads that are too heavy or awkward without seeking assistance or mechanical aids.
    • •Twisting the back while lifting or carrying, instead of moving the feet to turn the whole body, leading to potential injury.
    • •Neglecting to check the route for obstacles, uneven floors, or slippery surfaces before moving goods, increasing trip and fall risks.

    Top Examiner Tips

    Expert advice for exam success

    • •During practical assessments, consistently narrate your actions (e.g., 'I am now performing a walk-around check, starting from the left side') to demonstrate underpinning knowledge.
    • •Memorise the correct hand signals and verbal commands used in your workplace; the assessor may expect you to explain or perform them.
    • •If a written test is included, practise labelling key parts of the side-loader and listing the steps of the pre-use inspection in the correct order.
    • •In scenario-based questions, always link your answer back to health and safety legislation (e.g., PUWER, LOLER) to show higher-level understanding.
    • •During practical assessments, narrate your actions to demonstrate understanding (e.g., 'I am checking the load weight and ensuring my path is clear'), which helps assessors see your knowledge application.
    • •Review the key legislation such as the Manual Handling Operations Regulations 1992 and the Provision and Use of Work Equipment Regulations 1998 (PUWER), as questions often test awareness of legal duties.
    • •For written tests, use correct terminology (e.g., 'kinetic lifting technique', 'load centre of gravity') to show competence, and always relate answers to real warehouse scenarios.
    • •Prepare for observation by practising tasks methodically: assess the load, plan the route, execute the move, and review afterwards – this structured approach mirrors assessment criteria.

    Qualification Units

    26 units

    How this qualification is graded

    Vocational qualifications are marked against criteria, not an exam percentage. Each unit is assessed across three bands - build up from Pass by applying your knowledge to realistic workplace scenarios.

    Pass

    Accurately describe and explain the core knowledge for the unit and link it to the given scenario.

    Merit

    Apply and analyse that knowledge in detail, showing why it matters in the workplace context.

    Distinction

    Evaluate and justify decisions, weigh up alternatives and make well-reasoned professional recommendations.

    Use a forklift side-loader in logistics operations

    This subtopic focuses on the safe and efficient operation of a forklift side-loader within a logistics environment, covering pre-operational checks, maneuvering techniques, and load handling. Learners must demonstrate competence in preparing the equipment, conducting lifting and transporting tasks, and adhering to health and safety regulations. The practical application directly supports effective material handling in warehouses storing long or awkward loads.

    SEG Awards ABC Level 2 Certificate In Warehousing and Storage

    1 learning outcomes9 guidance points

    Moving and/or handling goods in logistics operations

    This subtopic focuses on the safe and efficient movement and handling of goods within logistics operations, including manual handling techniques, use of equipment like pallet trucks and forklifts, and adherence to health and safety regulations. Learners will develop practical skills to move, lift, stack, and secure goods, ensuring minimal damage and risk, which is essential for warehouse productivity and compliance with industry standards.

    SEG Awards ABC Level 2 Certificate In Warehousing and Storage

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    Maintain the safety and security of hazardous goods and materials in logistics operations

    This subtopic addresses the critical practices for handling, storing, and transporting hazardous goods within logistics operations, ensuring compliance with regulations such as ADR, COSHH, and HSE guidelines. Learners must demonstrate the ability to identify hazards, apply safe working procedures, and maintain security protocols to prevent accidents, theft, or contamination.

    SEG Awards ABC Level 2 Certificate In Warehousing and Storage

    1 learning outcomes8 guidance points

    Assemble orders for dispatch in logistics operations

    This subtopic focuses on the accurate and efficient assembly of customer orders for dispatch within a warehousing context. Learners must understand the entire process from interpreting pick lists to preparing consignments for shipment, ensuring compliance with organisational procedures and health and safety regulations. Practical competence involves selecting correct items, verifying quantities, applying appropriate packaging, and completing dispatch documentation.

    SEG Awards ABC Level 2 Certificate In Warehousing and Storage

    1 learning outcomes10 guidance points

    Health, Safety and Security at work

    This subtopic equips learners with the essential knowledge and skills to maintain a safe working environment within a warehouse setting, covering identification and control of hazards, adherence to safety procedures, and active participation in security protocols to protect people, goods, and premises. It underpins the daily responsibilities of warehouse operatives to prevent accidents, minimise risks, and ensure compliance with legal and organisational requirements, enabling them to contribute effectively to a safety-conscious culture.

    SEG Awards ABC Level 2 Certificate In Warehousing and Storage

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    Receive goods in logistics operations

    This element covers the essential procedures for receiving incoming goods in a logistics environment, including verifying deliveries against documentation, inspecting for damage or discrepancies, and accurately recording receipt. It encompasses health and safety considerations, proper use of handling equipment, and the impact of efficient receiving on inventory accuracy and overall supply chain performance.

    SEG Awards ABC Level 2 Certificate In Warehousing and Storage

    1 learning outcomes10 guidance points

    Maintain hygiene standards in handling and storing goods in logistics operations

    This element focuses on the essential practices for maintaining hygiene standards during the handling and storage of goods within logistics operations. It covers the identification of hygiene risks, the implementation of control measures, and the adherence to regulatory and organisational requirements to ensure product integrity and safety. Learners must demonstrate the ability to apply these standards consistently in real-world scenarios, safeguarding both the goods and the working environment.

    SEG Awards ABC Level 2 Certificate In Warehousing and Storage

    1 learning outcomes10 guidance points

    Process returned goods in logistics operations

    This element focuses on the systematic handling of goods returned from customers within warehousing and logistics operations. Learners must understand the end-to-end returns process, including receiving, inspection, documentation, decision-making on disposition (restock, repair, return to supplier, recycle, or disposal), and updating inventory systems, ensuring compliance with organisational policies and legal requirements.

    SEG Awards ABC Level 2 Certificate In Warehousing and Storage

    1 learning outcomes9 guidance points

    Maintain the cleanliness of equipment in logistics operations

    This subtopic focuses on the essential routines for inspecting, cleaning, and maintaining logistics equipment to ensure operational efficiency and safety. Learners will apply systematic procedures from pre-cleaning preparation through to post-cleaning checks, directly contributing to reduced equipment downtime and prolonged asset lifespan in real warehouse environments.

    SEG Awards ABC Level 2 Certificate In Warehousing and Storage

    1 learning outcomes7 guidance points

    Use an industrial forklift truck in logistics operations

    This subtopic covers the essential knowledge and practical skills required to safely and effectively operate an industrial forklift truck within logistics operations. Learners will gain competence in conducting pre-operational checks, maneuvering in confined warehouse environments, and handling diverse load types in compliance with health and safety regulations.

    SEG Awards ABC Level 2 Certificate In Warehousing and Storage

    1 learning outcomes4 guidance points

    Pick goods in logistics operations

    This subtopic covers the essential processes and responsibilities involved in picking goods within a logistics environment, including interpreting picking instructions, selecting correct items and quantities, using appropriate equipment, and preparing items for order assembly. It emphasizes accuracy, efficiency, and adherence to health and safety standards, which are critical for maintaining inventory integrity and customer satisfaction.

    SEG Awards ABC Level 2 Certificate In Warehousing and Storage

    1 learning outcomes4 guidance points

    Operate equipment to perform work requirements in logistics operations

    This subtopic focuses on the practical and theoretical knowledge required to safely operate equipment such as forklifts, pallet trucks, and conveyors in a logistics setting. Learners will develop competence in conducting pre-use checks, maintaining operational safety, and following post-use shutdown and maintenance procedures, ensuring compliance with health and safety regulations and operational efficiency.

    SEG Awards ABC Level 2 Certificate In Warehousing and Storage

    1 learning outcomes8 guidance points

    Sort goods and materials for recycling or disposal in logistics operations

    This subtopic covers the systematic separation of waste streams within warehouse and logistics environments, ensuring materials are correctly identified, handled, and directed to appropriate recycling or disposal channels. Learners must apply knowledge of material categories, environmental legislation, and organisational procedures to minimise landfill contributions and comply with duty of care obligations, thereby supporting sustainable supply chain operations.

    SEG Awards ABC Level 2 Certificate In Warehousing and Storage

    1 learning outcomes6 guidance points

    Keep stock at required levels in logistics operations

    This element focuses on maintaining optimal stock levels within logistics operations, ensuring that inventory is neither excessive nor insufficient to meet demand. Learners explore methods for monitoring stock, calculating reorder points, and applying stock control systems such as min-max or Just-in-Time (JIT). Mastery of these skills ensures operational continuity, minimizes holding costs, and enhances customer satisfaction through reliable service delivery.

    SEG Awards ABC Level 2 Certificate In Warehousing and Storage

    1 learning outcomes9 guidance points

    Place goods in storage in logistics operations

    This element equips learners with the knowledge and skills to correctly receive, verify, and store goods in a logistics setting. It covers assessing storage requirements, handling goods safely, using appropriate equipment, and locating items in designated areas while adhering to legal and organisational standards. Practical application ensures efficient warehouse operations, accurate inventory, and minimised damage or loss.

    SEG Awards ABC Level 2 Certificate In Warehousing and Storage

    1 learning outcomes6 guidance points

    Use a hoist in logistics operations

    This element covers the safe preparation and operation of hoists within logistics environments. Learners must demonstrate competence in pre-use checks, correct attachment of loads, and adherence to operational procedures to ensure efficient and safe movement of goods, minimising risk of damage or injury. Practical application includes selecting appropriate hoist types, interpreting lifting plans, and communicating effectively with team members during lifting operations.

    SEG Awards ABC Level 2 Certificate In Warehousing and Storage

    1 learning outcomes6 guidance points

    Wrap and pack goods in logistics operations

    This subtopic covers the essential skills of preparing goods for wrapping and packing, including checking items against order documentation, selecting appropriate packaging materials, and applying correct wrapping techniques to ensure product safety during transit. It culminates in the ability to efficiently wrap and pack goods in line with health and safety standards and operational requirements.

    SEG Awards ABC Level 2 Certificate In Warehousing and Storage

    1 learning outcomes8 guidance points

    Contribute to the provision of customer service in logistics operations

    This subtopic focuses on the essential role of effective customer service within logistics operations, encompassing communication skills, problem-solving, and adherence to organisational procedures. Learners will understand how positive customer interactions directly impact business reputation and operational efficiency, and will develop the competence to handle routine and non-routine service situations professionally.

    SEG Awards ABC Level 2 Certificate In Warehousing and Storage

    1 learning outcomes6 guidance points

    Supervise the receipt, storage or dispatch of goods

    This element focuses on equipping learners with the skills to effectively supervise the receipt, storage, or dispatch of goods in a warehousing environment. It covers the practical application of supervisory techniques to ensure operations run smoothly, safely, and in compliance with organisational and legal requirements. Learners will learn to monitor team performance, manage documentation, and resolve operational issues to maintain efficient logistics workflows.

    SEG Awards ABC Level 2 Certificate In Warehousing and Storage

    1 learning outcomes10 guidance points

    Check stock levels and stock records

    Checking stock levels and stock records is a fundamental warehousing function ensuring inventory accuracy, minimising discrepancies, and supporting timely replenishment. Learners will develop practical skills in conducting physical counts, reconciling against system records, and reporting variances to maintain operational efficiency and audit compliance.

    SEG Awards ABC Level 2 Certificate In Warehousing and Storage

    1 learning outcomes8 guidance points

    Keep work areas clean in logistics operations

    This subtopic focuses on the essential practices, regulations, and procedures for maintaining cleanliness in logistics work areas, such as warehouses and storage facilities. Learners develop the competence to perform routine cleaning tasks safely, following organisational and legal requirements, and understand the importance of post-cleaning procedures to minimise hazards and ensure operational efficiency.

    SEG Awards ABC Level 2 Certificate In Warehousing and Storage

    1 learning outcomes7 guidance points

    Process orders for customers in logistics operations

    This element covers the end-to-end process of order fulfillment in a logistics setting, from initial preparation through to dispatch. Learners must demonstrate the ability to receive, pick, pack, and label customer orders accurately, while adhering to health and safety, quality standards, and company procedures. Proficiency ensures timely and accurate delivery, directly impacting customer satisfaction and operational efficiency.

    SEG Awards ABC Level 2 Certificate In Warehousing and Storage

    1 learning outcomes6 guidance points

    Use a compact crane in logistics operations

    This element focuses on the safe and efficient operation of compact cranes within warehousing and logistics environments. Learners develop the skills to prepare the crane for use through systematic checks and to manoeuvre loads with precision in confined spaces, adhering to health and safety regulations and manufacturer guidelines.

    SEG Awards ABC Level 2 Certificate In Warehousing and Storage

    6 learning outcomes7 guidance points

    Principles of food safety in logistics

    This subtopic covers the essential principles of food safety within logistics, emphasizing personal responsibility, hygiene, and sanitation. Learners gain the knowledge to prevent contamination and ensure compliance with legal standards, which is critical for protecting consumer health and maintaining supply chain integrity.

    SEG Awards ABC Level 2 Certificate In Warehousing and Storage

    1 learning outcomes8 guidance points

    Develop effective working relationships with colleagues in logistics operations

    Developing effective working relationships in logistics is essential for maintaining smooth, safe, and efficient warehouse operations. This element focuses on building trust, clear communication, and mutual respect among team members to meet organisational objectives. Learners must understand the impact of collaboration on productivity, accuracy, and workplace morale.

    SEG Awards ABC Level 2 Certificate In Warehousing and Storage

    1 learning outcomes7 guidance points

    Use equipment to move goods in logistics operations

    This subtopic covers the theoretical knowledge and practical competence required to safely and efficiently operate a range of equipment used for moving goods in logistics settings, such as pallet trucks, forklifts, and conveyors. Learners will understand equipment selection, pre-use checks, load handling, and relevant health and safety regulations. Mastery of these skills is essential to minimise workplace accidents, prevent product damage, and maintain operational flow in warehousing and distribution centres.

    SEG Awards ABC Level 2 Certificate In Warehousing and Storage

    6 learning outcomes10 guidance points

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    Skills and Education Group Awards Vocational Warehousing & Logistics