City & Guilds
Level 1
QN: 601/7381/6
Curriculum Active
City & Guilds Level 1 Certificate for Skills for Working in the Retail Industry
Official qualification regulated by Ofqual, awarded by City & Guilds. Classified as a Vocationally-Related Qualification. Total guided learning hours: 775 hours.
Qualification Level
Level 1
Awarding Body
City & Guilds
Syllabus Units
49 Units
Guided Hours
775 hrs
Instant access to interactive lessons, quizzes, and spaced revision.
Course Syllabus & Study Modules
Complete breakdown of verified curriculum topics and learning objectives.
1
Applying for a job
Verified
Key Learning Objectives:
- know different methods of applying for jobs
- be able to apply for a job
2
Attitudes and values for personal development
Verified
Key Learning Objectives:
- Understand the importance of personal attitudes and values
- Understand how to develop personal strengths
3
Awareness of equality and diversity
Verified
Key Learning Objectives:
- understand the meaning of the term equality
- understand the meaning of diversity
- understand why it is important to have knowledge of diversity
- understand why it is important to have knowledge about different faiths
4
Behaviour at work
Verified
Key Learning Objectives:
- know about appropriate behaviour for the workplace
- be able to demonstrate appropriate behaviours for work
5
Building working relationships in the workplace
Verified
Key Learning Objectives:
- Understand why it is important to interact positively with people in the workplace
- Understand the meaning of the term diversity
- Be able to interact productively with people in the workplace
6
Business and customer awareness
Verified
Key Learning Objectives:
- be able to recognise different types of employers
- understand employer needs in the workplace
7
Candidate project
Verified
Key Learning Objectives:
- Plan a project (an activity or piece of research)
- Carry out a project
- Review the project
8
Career planning and making applications
Verified
Key Learning Objectives:
- Be able to choose a suitable career pathway
- Be able to identify a suitable job, training programme or course
- Understand how to prepare a curriculum vitae
- Understand how candidates are selected for interview
- Be able to apply for a job, training placement or course
- Understand the interview process
9
Career progression
Verified
Key Learning Objectives:
- Understand the importance of career progression
- Understand information, advice and guidance available for career progression
- Understand skills and qualities needed to progress a career
- Be able to plan for career progression
10
Conduct at work
Verified
Key Learning Objectives:
- Know about appropriate conduct for the workplace
- Be able to demonstrate good conduct
- Be able to carry out a review of own conduct
11
Contributing to a team
Verified
Key Learning Objectives:
- Be able to give reasons why effective team
- work is important
- Understand how team values and procedures can vary
- Understand the roles people may take in a team
- work situation
- Understand what needs to be done to achieve a team goal
- Be able to work with others towards achieving shared objectives in a well-defined situation, Be aware of own contribution to team progress
12
Developing personal confidence
Verified
Key Learning Objectives:
- understand the meaning of personal confidence and self-awareness
- know current levels of personal/self confidence
- be able to develop personal confidence and self-awareness
13
Effective communication
Verified
Key Learning Objectives:
- be able to recognise different forms of communication
- be able to recognise effective communication
- be able to communicate with others
14
Effective skills, qualities and attitudes for learning and work
Verified
Key Learning Objectives:
- be able to recognise a range of positive qualities, attitudes and behaviours for learning and work
- understand personal development needs
15
Effective written communication for the workplace
Verified
Key Learning Objectives:
- Understand different types of written communication
- Understand why effective written communication is important
- Be able to send a written communication for the workplace
16
Environmental awareness
Verified
Key Learning Objectives:
- understand the meaning of environmental awareness
- know the issues that affect the environment
- be able to recognise ways to improve the environment
17
Interpersonal relationships
Verified
Key Learning Objectives:
- Understand interpersonal relationships
- Understand how to interact positively with others
18
Interview skills
Verified
Key Learning Objectives:
- Know how to prepare for an interview
- Be able to present and perform well at an interview
- Be able to review own performance at an interview
19
Introduction to customer service
Verified
Key Learning Objectives:
- Know why appearance is important in the workplace.
- Know the difference between internal and external customers.
- Know how to communicate with customers.
20
Introduction to drug and alcohol awareness
Verified
Key Learning Objectives:
- Know the difference between soft drinks and alcoholic drinks
- Know the difference between legal and illegal drugs
- Understand the effects of drug mis
- Understand the effects of alcohol mis
- Know where to get help, advice and information to combat drug and/or alcohol mis
21
Introduction to health and safety awareness in the workplace
Verified
Key Learning Objectives:
- Understand the importance of health and safety in the workplace
- Understand the need for risk assessment, Be aware of the requirements for health and safety in his/her place of work or learning
22
Introduction to retail
Verified
Key Learning Objectives:
- Be able to identify different types of retailer.
- Know where different types of retailers are located.
- Understand different ways to shop within the retail sector.
- Know a range of services retailers offer to their customers.
- Know different job roles within a retail environment
23
Investigating rights and responsibilities at work
Verified
Key Learning Objectives:
- understand rights and responsibilities in the workplace
- know laws that can protect the rights of employees
24
Keeping safe
Verified
Key Learning Objectives:
- understand different types of risk to personal safety
- understand ways of minimising risks to personal safety
- know sources of support
25
Personal presentation and hygiene
Verified
Key Learning Objectives:
- Understand the importance of personal hygiene
- Understand the importance of personal presentation
26
Prepare for and attend an interview
Verified
Key Learning Objectives:
- Be able to prepare for and attend an interview
27
Preparing for work
Verified
Key Learning Objectives:
- be able to recognise personal skills and qualities needed for work
- know how to find out about a range of jobs
- understand the need to develop own skills
- know the information required by potential employers
28
Recognising employment opportunities
Verified
Key Learning Objectives:
- understand the different types of employment opportunities
- understand the meaning of the term labour market
- know local labour market sources of employment opportunities
- understand what is meant by the term ‘hidden’ labour market
29
Rights and responsibilities in the workplace
Verified
Key Learning Objectives:
- Understand that employees have rights
- Understand that employees have responsibilities
- Understand why health and safety rules are important
30
Safe learning in the workplace
Verified
Key Learning Objectives:
- Understand health and safety legislation for the workplace
- Understand risks and hazards in the workplace
- Know how to reduce risk in the workplace
- Be able to carry out a risk assessment
- Know what responsibilities people have for safety in the workplace
31
Searching for a job
Verified
Key Learning Objectives:
- be able to find out about opportunities for work
- be able to search for job vacancies
32
Self assessment and development
Verified
Key Learning Objectives:
- Be able to take an active role in self-assessment and self-development
- Be able to develop a plan for self-development
- Be able to implement and review a plan for self-development
- Be able to reflect on the effectiveness of the self-development plan
33
Self-assessment
Verified
Key Learning Objectives:
- Know own strengths and weaknesses
- Know own skills and qualities
- Know about setting goals
34
Understanding assertive behaviour
Verified
Key Learning Objectives:
- understand the meaning of assertiveness
- understand the effects of assertive behaviour
35
Understanding conflict at work
Verified
Key Learning Objectives:
- Understand the ca
- use and effect of conflict in the place of work.
- Recognise types of behaviour that are unacceptable in a work situation.
- Understand how conflict in a work situation can be prevented.
36
Understanding personal finance for employment
Verified
Key Learning Objectives:
- Understand salary expressed in different ways
- Understand a payslip
- Know how to create a budget to cover work related expenses
37
Work awareness
Verified
Key Learning Objectives:
- Know the types of employers in the local area
- Understand employers expectations
- Be able to relate employer expectations to own activities
38
Working as part of a team
Verified
Key Learning Objectives:
- understand how to work as part of a team
- understand the benefits of team working
- understand how to work towards a team task
- be able to follow the plan to achieve the task
Regulatory & Verification Details
- Qualification Number (QN)
- 601/7381/6
- Regulated Status
- Available to learners
- Awarding Body
- City & Guilds
- Qualification Type
- Vocationally-Related Qualification
- Operational Start
- Sept 2015