City & Guilds
    Level 2
    QN: 600/2839/7
    Curriculum Active

    City & Guilds Level 2 Certificate in Employment and Personal Learning at Work

    Official qualification regulated by Ofqual, awarded by City & Guilds. Classified as a Vocationally-Related Qualification. Total guided learning hours: 2948 hours.

    Qualification Level
    Level 2
    Awarding Body
    City & Guilds
    Syllabus Units
    183 Units
    Guided Hours
    2948 hrs
    Instant access to interactive lessons, quizzes, and spaced revision.

    Course Syllabus & Study Modules

    Complete breakdown of verified curriculum topics and learning objectives.

    1

    Alternatives to Paid Work

    Verified
    Key Learning Objectives:
    • Understand different beneficial alternatives to paid work
    • Understand the role of organisations associated with beneficial alternatives to paid work
    • Understand the skills, qualities and knowledge that can be gained from beneficial alternatives to paid work
    • Understand how to transfer the skills, qualities and knowledge gained from beneficial alternatives to paid work to other areas of life
    2

    Applying for a Job

    Verified
    Key Learning Objectives:
    • Be able to access different methods of applying for a job
    • Be able to prepare a job application
    • Be able to present the job application appropriately
    • Be able to reflect on the appropriateness of the job application
    3

    Applying for Work

    Verified
    Key Learning Objectives:
    • Recognise different ways of applying for jobs.
    • Be able to produce a Curriculum Vitae (CV).
    • Be able to write a covering letter.
    • Be able to complete job application forms.
    4

    Being Responsible for Other People’s Money

    Verified
    Key Learning Objectives:
    • Know different methods of payment and when they could be used
    • Understand the importance of handling other people’s money responsibly
    • Know procedures that might apply when responsible for other people’s money
    • Be able to handle financial transactions responsibly
    5

    Being safe and healthy at work

    Verified
    Key Learning Objectives:
    • Be aware of the health and safety rules and frame
    • work that governs their own and group behaviour in places of work.
    • Demonstrate awareness of health and safety legislation relevant to themselves and others in a particular workplace.
    6

    Building and Managing Workplace Relationships

    Verified
    Key Learning Objectives:
    • Understand acceptable boundaries to behaviour in the workplace.
    • Know how to recognise and respond to different behaviours.
    • Know how to give and respond to constructive criticism.
    • Understand how conflict can be dealt with constructively in the workplace.
    7

    Building Working Relationships with Colleagues

    Verified
    Key Learning Objectives:
    • Understand how people in the workplace depend on one another
    • Understand how an individual’s behaviour affects other people at work
    • Be able to demonstrate positive behaviours that promote effective working with others
    8

    Building Working Relationships with Customers

    Verified
    Key Learning Objectives:
    • Know that the way theypresent themselves makes animpression on a customeror client
    • Know that organisationsnormally have protocols fordealing with customers or clients
    • Interact positively withcustomers or clients in line withgiven protocols
    9

    Business and customer awareness

    Verified
    Key Learning Objectives:
    • Be able to research local businesses and identify how they differ in purpose and customer base.
    • Understand the relationship between qualities and business and how this changes depending on the nature of the business.
    • Be able to source information on a local business and identify the qualities they are likely to look for in employees.
    10

    Candidate project

    Verified
    Key Learning Objectives:
    • Plan a project (activity or piece of research)
    • Carry out a project
    • Evaluate the project
    11

    Candidate project for learning and work

    Verified
    Key Learning Objectives:
    • Plan a project (activity or piece of research)
    • Carry out a project, Present a project
    • Evaluate a project
    12

    Career Development

    Verified
    Key Learning Objectives:
    • Know how to use careers information
    • Understand your career attributes
    • Be able to sample career choices
    • Be able to plan a career pathway
    13

    Career planning and making applications

    Verified
    Key Learning Objectives:
    • Be able to choose a suitable career pathway
    • Be able to select a suitable job, training programme or course
    • Communicate own skills, qualities and experience in relation to the chosen career pathway
    • Understand the application process
    14

    Career Progression

    Verified
    Key Learning Objectives:
    • Understand skills and qualities needed to progress in a career
    • Understand information and guidance related to career progression
    • Understand the importance of career progression
    • Be able to plan the next stage in their career progression
    15

    Coaching skills for the workplace

    Verified
    Key Learning Objectives:
    • Know the value of coaching to the coach, coachee and stakeholder
    • Understand what characteristics and skills are required to be a coach and coachee
    • Be able to coach
    16

    Communicating Solutions to Others

    Verified
    Key Learning Objectives:
    • Understand how to solve possible problems
    • Understand how to communicate the solution appropriately to others
    • Communicate the solution appropriately to others
    17

    Communication in the Workplace

    Verified
    Key Learning Objectives:
    • Understand the importance of positive verbal and non-verbal interaction in the workplace.
    • Be able to demonstrate positive verbal and non-verbal interaction.
    • Be able to produce positive written communications in the workplace.
    18

    Contributing to a team

    Verified
    Key Learning Objectives:
    • Be able to give reasons why effective team
    • work is important
    • Understand how team values and procedures can vary
    • Understand the roles people may take in a team
    • work situation
    • Understand what needs to be done to achieve a team goal
    • Be able to work with others towards achieving shared objectives in a well-defined situation, Be aware of own contribution to team progress
    19

    Contributing to Meetings

    Verified
    Key Learning Objectives:
    • Know the format of a meeting
    • Know how to prepare for meetings
    • Be able to contribute effectively at meetings
    20

    Coping with change

    Verified
    Key Learning Objectives:
    • Understand why change can happen in the place of work.
    • Understand people’s reactions to change and know about the tools/methods that might help them and others cope with change.
    21

    Dealing with challenges

    Verified
    Key Learning Objectives:
    • Understand different types of challenge
    • Understand how to cope with challenges
    • Be able to respond positively to challenges
    22

    Dealing with conflict

    Verified
    Key Learning Objectives:
    • Understand how conflicts can arise and how they are commonly resolved.
    • Understand what attitudes and behaviours help when dealing with conflict.
    • Understand employee rights in the place of work and recognise unacceptable behaviour.
    23

    Developing confidence for work

    Verified
    Key Learning Objectives:
    • Understand the importance of confidence for work
    • Understand how confidence is supported by assertive behaviour
    • Be able to develop confidence for work
    24

    Developing Enterprise Skills

    Verified
    Key Learning Objectives:
    • Be able to identify a viable product or service to market and sell.
    • Be able to plan an enterprise activity.
    • Be able to run an enterprise activity.
    • Be able to evaluate an enterprise activity.
    25

    Developing Group and Teamwork Communication Skills

    Verified
    Key Learning Objectives:
    • Understand the roles and responsibilities associated with working in a group.
    • Interact successfully with group members and staff in a range of contexts.
    • Demonstrate listening and conversational skills for social interaction.(SLlr/L1), Be aware of others’ rights to communicate within a group situation.
    • Recognise the importance of co-operation when working in group situations., Accept and respond to praise and criticism in a variety of context.(SLd/L1), Be aware of the role of those in authority and their relationship with them.
    26

    Developing Meeting Skills

    Verified
    Key Learning Objectives:
    • Understand that there are different purposes to meetings.
    • Understand meeting conventions and processes.
    • Be able to participate in a meeting.
    27

    Developing own Interpersonal Skills

    Verified
    Key Learning Objectives:
    • Be aware of personal skills and their use.(SLc/L1; Wt/L1; Rs/L1; Ww/L1; Ws/L1), Display awareness of the need for time management.(SLc/L1; Wt/L1; Rs/L1; Ww/L1; Ws/L1), Show understanding of personal need to manage stress.
    • Understand the difference between constructive and destructive criticism.(SLc/L1; Wt/L1; Rs/L1; Ww/L1; Ws/L1), Be aware of confident behaviour in themselves and others.(SLc/L1; Wt/L1; Rs/L1; Ww/L1; Ws/L1), Be aware of body language and understand its application.
    • Know the difference between aggressive, passive and assertive behaviour.
    28

    Developing Personal Confidence and Self Awareness

    Verified
    Key Learning Objectives:
    • Have an understanding of reasons for feeling confident and lacking confidence.(SLc/L2; Wt/L2; Rs/L2; Ws/L2; Ww/L2), Have an understanding of effective participation in social situations.(SLc/L2; Wt/L2; Rs/L2; Ws/L2; Ww/L2), Have an understanding of ways to manage stress.(SLc/L2; Wt/L2; Rs/L2; Ws/L2; Ww/L2), Set personal objectives and plan for personal progression.
    29

    Developing Personal Development Skills

    Verified
    Key Learning Objectives:
    • Identify and recognise their strengths and weaknesses.
    • Identify and recognise their skills and investigate ways of self-improvement.(SLc/L2; Wt/L2; Rs/L2; Ws/L2; Ww/L2), Acknowledge and assess their current life situation and relationships.
    • Develop the ability to make positive decisions.(SLc/L2; Wt/L2; Rs/L2; Ws/L2; Ww/L2), Set personal objectives and make action plans for self-improvement.
    30

    Developing Personal Skills For Leadership

    Verified
    Key Learning Objectives:
    • Understand the main features of leadership
    • Plan how to demonstrate leadership skills
    • Prepare for a leadership activity
    31

    Developing Practical Skills and Techniques

    Verified
    Key Learning Objectives:
    • Know how to use practical skills and techniques for a chosen activity.
    • Know how to plan and execute an activity.
    • Understand the Health and Safety requirements to undertake chosen craft.
    • Review own development.
    32

    Developing self

    Verified
    Key Learning Objectives:
    • Take an active role in their self development
    • Be able to plan for their self development
    • Review their self development and plan for the future
    33

    Developing self for learning and work

    Verified
    Key Learning Objectives:
    • Understand how to improve own performance through learning
    • Understand which personal attributes (qualities and attitudes) are needed for success in learning and work
    • Understand the importance of transferable skills for success in learning and work
    • Be able to action plan for self development
    34

    Effective skills, qualities and attitudes for learning and work

    Verified
    Key Learning Objectives:
    • Be able to demonstrate a range of positive qualities, attitudes and behaviour for learning and work
    • Understand why effective communication is important
    • Be able to work effectively
    35

    Effectiveness at Work

    Verified
    Key Learning Objectives:
    • Understand effective workplace behaviour
    • Demonstrate effective working practice
    • Evaluate their own practice
    36

    Employment opportunities and career progression

    Verified
    Key Learning Objectives:
    • Understand the key features of a vocational sector
    • Understand the key features of a vocational subsector
    • Be able to establish own employment and career opportunities in a vocational sector
    37

    Employment Rights and Responsibilities for New Entrants into the Engineering and Manufacturing Industries

    Verified
    Key Learning Objectives:
    • Know their employment rights and responsibilities under the law.
    • Know the main employment details and procedures
    • Know the types of career pathways and qualifications that are open to them
    • Know how the sector or occupation is seen from an external viewpoint by the public.
    • Know the representative bodies relevant to their industry and organisation, and their main roles and responsibilities.
    38

    Enterprise activity: producing products or services

    Verified
    Key Learning Objectives:
    • Be able to plan an enterprise activity
    • Be able to cost and price the enterprise activity
    • Be able to make a product or produce a service
    • Be able to promote and sell a product or service
    39

    Environmental Awareness

    Verified
    Key Learning Objectives:
    • Demonstrate an awareness of how the actions of humans affect the environment
    • Demonstrate an understanding of environmental issues which affect the local area
    • Carry out activities to help improve the environment in the local area
    40

    Giving and Receiving Feedback

    Verified
    Key Learning Objectives:
    • Know about constructive feedback
    • Understand skills required to give and receive feedback
    • Be able to give and receive feedback
    • Be able to analyse own skills in giving and receiving feedback
    41

    Health and Safety in a Practical Environment

    Verified
    Key Learning Objectives:
    • Be aware of relevant Health and Safety requirements, procedures and equipment.
    • Recognise and manage risk by following safe working practices.
    42

    Health, safety and security in the workplace

    Verified
    Key Learning Objectives:
    • Appreciate the role of health and safety legislation in keeping people safe in a work situation.
    • Understand how health and safety legislation impacts a particular place of work.
    43

    Healthy Lifestyles

    Verified
    Key Learning Objectives:
    • Recognise the importance of a balanced diet to healthy lifestyle.(Wt/L1.1; Wt/L1.2; Wt/L1.3; Wt/L1.4; Wt/L1.5; Wt/L1.6; Ws/L1.1; Ws/L1.2; Ws/L1.3; Ww/L1.1; Ww/L1.2)
    • Appreciate the importance of exercise to a healthy lifestyle.(Wt/L1.1; Wt/L1.2; Wt/L1.3; Wt/L1.4; Wt/L1.5; Wt/L1.6; Ws/L1.1; Ws/L1.2; Ws/L1.3; Ww/L1.1; Ww/L1.2)
    • Recognise the impact that cultural/religious attitudes may have on healthy lifestyles.(Wt/L1.1; Wt/L1.2; Wt/L1.3; Wt/L1.4; Wt/L1.5; Wt/L1.6; Ws/L1.1; Ws/L1.2; Ws/L1.3; Ww/L1.1; Ww/L1.2)
    44

    Healthy Living

    Verified
    Key Learning Objectives:
    • Understand why personal fitness is important.(SLlr/L2.1; SLc/L2.3)
    • Recognise the role that exercise plays in a healthy life style.(SLc/L2.3; SLc/L2.4)(HD/L2.1, 2.2)
    • Understand the role of a balanced diet in promoting good health.(SLc/L2.3; Wt/L2.3)
    • Understand the importance of personal hygiene and good grooming.(SLc/L2.3)
    • Understand and consider the basic issues of sex education and contraception.(SLc/L2.3; Wt/L2.2; Wt/L2.3; SLd/L2.4)
    • Know how to take responsibility for their health and life style through action planning for the future.(SLc/L2.2; SLc/L2.4)
    45

    Identity and Cultural Diversity

    Verified
    Key Learning Objectives:
    • Understand the meanings of the terms social diversity and inclusion
    • Understand equality, discrimination and prejudice
    • Understand the diversity of communities
    46

    Improving Own Performance

    Verified
    Key Learning Objectives:
    • Be able to assess own performance.
    • Be able to create and implement an action plan to improve own performance.
    • Be able to review the effectiveness of an action plan to improve own performance.
    47

    Improving Assertiveness and Decision Making

    Verified
    Key Learning Objectives:
    • Speak up for him/herself in a structured situation with confidence.(SLc/L1; SLd/L1), Make decisions and choices about him/herself in a structured situation with confidence.
    • Recognise the rights and responsibilities of self and others in given situations.
    • Understand how to negotiate to achieve a desired outcome.
    • Recognise the implications and benefits of self-control and assertiveness.
    48

    Improving Own Confidence

    Verified
    Key Learning Objectives:
    • Know about confidence.(Wt/L1.1; Wt/L1.2; Wt/L1.3; Wt/L1.4; Wt/L1.5; Wt/L1.6; Ww/L1.1; Ww/L1.2)
    • Know about communication skills and how they can contribute to improving confidence.(Wt/L1.1; Wt/L1.2; Wt/L1.3; Wt/L1.4; Wt/L1.5; Wt/L1.6; Ww/L1.1; Ww/L1.2; SLc/L1.1; SLc/L1.2; SLc/L1.3; SLc/L1.4; SLd/L1.1; SLd/L1.2; SLd/L1.3)
    • Know about decision-making and associated emotions and feelings(Wt/L1.1; Wt/L1.2; Wt/L1.3; Wt/L1.4; Wt/L1.5; Wt/L1.6; Ww/L1.1; Ww/L1.2)
    • Know that having goals/goals targets can increase confidence.(Wt/L1.1; Wt/L1.2; Wt/L1.3; Wt/L1.4; Wt/L1.5; Wt/L1.6; Ww/L1.1; Ww/L1.2)
    49

    Individual rights and responsibilities

    Verified
    Key Learning Objectives:
    • Understand their individual rights
    • Understand their individual responsibilities
    50

    Interview Skills

    Verified
    Key Learning Objectives:
    • Be able to present themselves appropriately at an interview
    • Be able to answer the interviewer’s questions appropriately
    • Reflect on their performance in an interview
    51

    Introduction to health and safety awareness in the workplace

    Verified
    Key Learning Objectives:
    • Understand the importance of health and safety in the workplace
    • Understand the need for risk assessment, Be aware of the requirements for health and safety in his/her place of work or learning
    52

    Investigating a Vocational Area

    Verified
    Key Learning Objectives:
    • Know how to research a vocational area.
    • Know how to develop the skills and knowledge for a chosen job role.
    53

    Investigating Rights and Responsibilities at Work

    Verified
    Key Learning Objectives:
    • Understand why rights and responsibilities are important in a workplace
    • Understand why employees and employers have certain rights and responsibilities
    • Be able to access sources of guidance and information about rights and responsibilities at work
    54

    Learning from More Experienced People

    Verified
    Key Learning Objectives:
    • Understand a range of more experienced people with whom they could come into contact
    • Understand how they can learn from more experienced people
    • Understand what they have learned from more experienced people
    55

    Learning from Work Placement

    Verified
    Key Learning Objectives:
    • Be able to show evidence of tasks undertaken during the work placement
    • Understand what they learned from the work placement
    • Be able to use learning from the tasks undertaken in the work placement to set short term goals
    56

    Learning with Colleagues and Other Learners

    Verified
    Key Learning Objectives:
    • Be aware of situations wherethey learn with others
    • Know how to interact with colleagues or other learners in a learning situation
    • Understand that people have preferred methods of learning
    • Be able to record progress inlearning
    57

    Making the most of leisure time

    Verified
    Key Learning Objectives:
    • Understand how to make the best use of their leisure time
    • Be able to participate in a range of activities
    • Carry out a review of the activities they have tried
    58

    Manage own learning

    Verified
    Key Learning Objectives:
    • Be able to organize and manage own learning goals
    • Be able to reflect on own learning
    59

    Managing a work-life Balance

    Verified
    Key Learning Objectives:
    • Know about a work-life balance
    • Understand the impact of stress on the work life balance
    • Be able to manage a work life balance
    60

    Managing Own Money

    Verified
    Key Learning Objectives:
    • Understand how to plan a personal budget
    • Understand how to manage their personal finances
    • Know how to carry out transactions
    61

    Managing personal finance

    Verified
    Key Learning Objectives:
    • Understand sources of income and expenditure
    • Understand the need to balance income and expenditure
    • Know how to reduce expenditure
    • Understand some of the products provided by banks and building societies
    • Understand the advantages and disadvantages of borrowing money
    62

    Managing Social Relationships

    Verified
    Key Learning Objectives:
    • Understand how to interact with others in a range of social situations
    • Demonstrate how to interact with others in a range of social situations
    63

    Managing your Health at Work

    Verified
    Key Learning Objectives:
    • Understand the employee’s role in maintaining good health at work
    • Know the services employers can provide to help maintain the health of the workforce
    • Know sources of help to ensure good health at work
    64

    Managing Your Own Money

    Verified
    Key Learning Objectives:
    • Understand different sources of income and common types of expenditure
    • Know how to compare income with expenditure
    • Know different types of savings accounts
    • Know ways to invest money for future needs
    • Know the advantages and disadvantages of ways to invest money for the future
    65

    Managing your time

    Verified
    Key Learning Objectives:
    • Understand how time can be managed and know why time management is important.
    • Be able to plan their own work actively with some autonomy.
    66

    Managing yourself

    Verified
    Key Learning Objectives:
    • Understand the importance of life/work balance
    • Understand the importance of a healthy lifestyle for personal effectiveness
    • Understand how to ‘work smart’
    • Carry out an analysis of self management skills
    67

    Meetings in the workplace

    Verified
    Key Learning Objectives:
    • Prepare for meetings, Participate in meetings
    • Follow up on meetings
    68

    Mentoring skills for the workplace

    Verified
    Key Learning Objectives:
    • Know the purpose and benefits of mentoring
    • Understand characteristics and skills required to be a mentor
    • Be able to mentor
    69

    Negotiation Skills and Persuasion in the Workplace

    Verified
    Key Learning Objectives:
    • Know about persuasion in the workplace
    • Understand negotiation in the workplace
    • Be able to use skills to negotiate
    • Be able to evaluate own skills in negotiating
    70

    Operating in a Work Environment

    Verified
    Key Learning Objectives:
    • Understand the structure and purpose of the organisation.
    • Understand own role within the organisation and perform tasks accordingly.
    • Be able to comply with agreed conventions for personal presentation, behaviour and time-keeping.
    • Understand and comply with safe working practices.
    • Be able to reflect on and learn from experience of work.
    71

    Oral Presentation Skills

    Verified
    Key Learning Objectives:
    • Be able to source information for and plan a presentation.
    • Be able to deliver a structured presentation to an audience.
    • Be able to demonstrate an awareness of the audience.
    • Be able to handle questions effectively.
    • Understand the strengths and weaknesses of the presentation.
    72

    Organising and chairing meetings

    Verified
    Key Learning Objectives:
    • Know how to organise meetings
    • Understand how the responsibilities and actions of different attendees can influence meetings
    • Be able to chair a meeting
    • Be able to review own skills in chairing the meeting
    73

    Participating in teamwork

    Verified
    Key Learning Objectives:
    • Understand the need for a team to work to an agreed code of conduct
    • Be able to work positively as a member of a team to complete a task
    74

    Participating through team leading

    Verified
    Key Learning Objectives:
    • Be able to lead a team to complete a complex task
    • Be able to review the team task to improve work in the future
    75

    Performing effectively at interviews

    Verified
    Key Learning Objectives:
    • Understand the interview process
    • Prepare for an interview, Participate in an interview
    • Be able to make an informed decision
    • Reflect on own performance
    76

    Personal Money Management

    Verified
    Key Learning Objectives:
    • Understand what is meant by income and expenditure.
    • Be able to record income and expenditure for a personal budget.
    • Understand the problems of coping on a limited budget.
    • Recognise different types of services that banks offer.
    77

    Personal Presentation in the Workplace

    Verified
    Key Learning Objectives:
    • Know conventions for personal presentation in the workplace.
    • Understand the value of first impressions.
    78

    Personal Skills for Leadership

    Verified
    Key Learning Objectives:
    • Understand leadership
    • Be able to assess personal skills for leadership
    • Be able to plan to develop personal skills for leadership
    79

    Planning an Enterprise Activity

    Verified
    Key Learning Objectives:
    • Understand how to choose a viable enterprise activity, Draw up a plan for an enterprise activity
    • Understand the risks involved in running the enterprise activity
    80

    Planning for professional development

    Verified
    Key Learning Objectives:
    • Know how to identify strengths and needs for own role
    • Understand opportunities for professional development
    • Be able to produce a professional development plan
    81

    Positive Attitudes and Behaviours at Work

    Verified
    Key Learning Objectives:
    • Understand how positive attitudes and behaviours at work benefit themselves and their organisation
    • Demonstrate a range of positive attitudes and behaviours in the workplace
    • Evaluate their own conduct
    82

    Practising Leadership Skills with Others

    Verified
    Key Learning Objectives:
    • Understand how to lead agroup activity
    • Demonstrate effectiveleadership skills with others
    • Evaluate their leadershipperformance
    83

    Preparation for work

    Verified
    Key Learning Objectives:
    • Understand how own skills and qualities relate to those needed for working life, Research personal career opportunities
    84

    Prepare for Interview

    Verified
    Key Learning Objectives:
    • Understand the purpose of an interview.(Wt/L1.1; Wt/L1.2; Wt/L1.3; Wt/L1.4; Wt/L1.5; Wt/L1.6; Ww/L1.1; Ww/L1.2)
    • Demonstrate an understanding of how to prepare for an interview.(Wt/L1.1; Wt/L1.2; Wt/L1.3; Wt/L1.4; Wt/L1.5; Wt/L1.6; Ww/L1.1; Ww/L1.2)
    85

    Preparing for an Interview

    Verified
    Key Learning Objectives:
    • Know how to respond to questions they might be asked at the interview
    • Be able to prepare appropriate questions to ask the interviewer
    • Plan to arrive at the interview on time
    86

    Preparing for a higher Apprenticeship

    Verified
    Key Learning Objectives:
    • Understand how the Apprenticeship frame
    • work relates to own learning
    • Be able to plan realistic goals for own learning
    • Understand the progression routes
    87

    Preparing for a Level 3 Apprenticeship

    Verified
    Key Learning Objectives:
    • Understand how the Apprenticeship frame
    • work relates to the learner
    • Be able to plan realistic goals for own learning
    • Understand the progression routes from the Apprenticeship
    88

    Preparing for an Apprenticeship

    Verified
    Key Learning Objectives:
    • Know the components of the Apprenticeship
    • Be able to set goals for the coming year
    • Understand the progression routes
    89

    Preparing for an Interview

    Verified
    Key Learning Objectives:
    • Be able to anticipate key questions that they might be asked at the interview
    • Be able to prepare answers to anticipated interview questions
    • Know how to use information about the job/course to identify questions to ask the interviewer
    90

    Preparing for and learning from interviews

    Verified
    Key Learning Objectives:
    • Be able to plan for interviews
    • Be able to prepare for interviews
    • Be able to communicate during interviews
    • Be able to reflect on interviews
    91

    Preparing for Work Placement

    Verified
    Key Learning Objectives:
    • Know about the company or organisation where they plan to do the work placement
    • Know what is expected of them during the work placement
    • Be able to set goals to help them get the most out of the work placement
    92

    Presentations for Work

    Verified
    Key Learning Objectives:
    • Understand the purpose of presentations in the workplace
    • Be able to plan
    • prepare and deliver a presentation to a specific audience
    • Be able to review own performance
    93

    Presenting personal information effectively

    Verified
    Key Learning Objectives:
    • Understand how personal information is presented
    • Be able to provide personal information in routine and non-routine telephone situations
    • Be able to complete forms requiring personal information
    • Be able to communicate qualifications, skills and experience
    • Be able to communicate personal achievements
    • Be able to reflect on skills in presenting personal information
    94

    Producing a Product

    Verified
    Key Learning Objectives:
    • Understand how to plan the manufacture of a product or item
    • Understand the new skills required to make the product or item
    • Be able to produce the product or item safely
    • Be able to evaluate the product or item produced
    95

    Project Management Skills

    Verified
    Key Learning Objectives:
    • Know the purpose and process of project management
    • Understand skills and knowledge required for project management
    • Be able to plan a project to a given specification
    96

    Recognising Employment Opportunities

    Verified
    Key Learning Objectives:
    • Appreciate different types of work.
    • Appreciate the concept of the labour market.
    97

    Recognising Prejudice and Discrimination

    Verified
    Key Learning Objectives:
    • Know how stereotyping people can lead to discrimination.
    • Understand the impact of discrimination on individuals and society.
    98

    Recognition and resolution of bullying in the workplace

    Verified
    Key Learning Objectives:
    • Understand the effects of bullying in an organisation
    • Know about resolution of bullying in an organisation
    99

    Recreational Involvement in Personal Development

    Verified
    Key Learning Objectives:
    • Understand the term ‘recreation’
    • Know about different types of recreational activities in own local area
    • Understand the social and personal benefits of participating in recreational activities
    100

    Reflecting on Work Placement

    Verified
    Key Learning Objectives:
    • Know the benefits of work placement for own development
    • Understand the role of reflection in supporting the development of personal and work skills
    • Be able to reflect on personal and work skills demonstrated during work placement
    101

    Responsible Work Practice

    Verified
    Key Learning Objectives:
    • Understand the importance of motivation in the workplace.
    • Understand the importance of punctuality and reliability in the workplace.
    • Understand the importance of time management in the workplace.
    102

    Reviewing professional development

    Verified
    Key Learning Objectives:
    • Know how to review own professional development
    • Understand how to assess professional development
    • Be able to plan for further professional development
    103

    Rights and responsibilities in the workplace

    Verified
    Key Learning Objectives:
    • Understand that employees have rights
    • Understand that employees have responsibilities
    • Understand why health and safety rules are important
    104

    Running an Enterprise Activity

    Verified
    Key Learning Objectives:
    • Know how to increase the likelihood of success in an enterprise activity
    • Be able to complete an enterprise activity
    • Be able to review the success of the enterprise activity
    105

    Safe Learning in the Workplace

    Verified
    Key Learning Objectives:
    • Understand risks and hazards in the workplace
    • Know how to reduce risk of harm to self or others
    • Know procedures to deal with risks within the workplace environment
    • Know the duties of the person responsible for health and safety in the workplace environment
    106

    Searching for a Job

    Verified
    Key Learning Objectives:
    • Understand how to use potential job sources
    • Understand how their skills, interests and achievements might relate to potential job roles
    • Be able to investigate job vacancies
    107

    Self-Assessment

    Verified
    Key Learning Objectives:
    • Understand personal strengths and weaknesses
    • Understand how to use skills and qualities
    • Understand the need for setting both short- and long-term goals in life
    108

    Self-Management Skills

    Verified
    Key Learning Objectives:
    • Understand the importance of managing themselves effectively in the workplace
    • Demonstrate effective self -management skills
    • Carry out an analysis of their self- management skills
    109

    Setting and Meeting Targets at Work

    Verified
    Key Learning Objectives:
    • Understand how to develop and confirm personal targets
    • Review progress against owntargets
    110

    Skills for a portfolio career

    Verified
    Key Learning Objectives:
    • Know the benefits and risks of portfolio working
    • Understand the skills and knowledge suitable for portfolio working
    • Be able to plan to develop portfolio working skills
    111

    Skills for Starting a Business

    Verified
    Key Learning Objectives:
    • Understand skills required for starting up a business
    • Be able to review own personal and professional skills required to start up a business
    112

    Solving Problems in the Workplace

    Verified
    Key Learning Objectives:
    • Understand the types of problems that may occur in a workplace.
    • Understand potential sources of advice and support to inform decision making.
    • Understand and apply the process of problem solving.
    113

    Solving Work-Related Problems

    Verified
    Key Learning Objectives:
    • Understand that both individuals and organisations encounter workplace problems
    • Use sources of help effectively, Consider possible solutions to workplace problems
    • Apply appropriate strategies to solve workplace problems
    114

    Strategies to improve job interview skills

    Verified
    Key Learning Objectives:
    • Know how to prepare for a job interview
    • Understand what is expected in an interview situation
    • Be able to participate in an interview
    • Be able to review own interview performance and make recommendations for improvement
    115

    Summarising Documents

    Verified
    Key Learning Objectives:
    • Be able to distinguish betweenthe key points and supportingdetail in documents of severalpages
    • Understand that the intended purpose and audience for asummary should influence theway in which it is written
    • Be able to summarise the keypoints of documents of severalpages in a way that is consistentwith the intended purpose andaudience
    116

    Supporting others

    Verified
    Key Learning Objectives:
    • Identify others who need support
    • Know what he/she can do to support others
    • Understand what he/she cannot do to support others and why, Be aware of relevant health and safety issues
    • Be able to support others
    • Review the effectiveness of the support given
    117

    Taking Notes at Meetings

    Verified
    Key Learning Objectives:
    • Know the importance of taking notes at meetings
    • Know different ways of recording notes during meetings
    • Be able to write up notes of a meeting
    118

    Teamworking skills

    Verified
    Key Learning Objectives:
    • Understand why effective team
    • work is important
    • Understand the roles people may take in a team
    • work situation
    • Understand the role of conflict
    • Understand what needs to be done to achieve a particular goal
    • Work with others towards achieving shared objectives
    • Reflect on own performance and that of the team
    119

    Time Management Skills

    Verified
    Key Learning Objectives:
    • Know how he/she spends his/her time.(Wt/L1.1; Wt/L1.2; Wt/L1.3; Wt/L1.4; Wt/L1.5; Wt/L1.6; Ww/L1.1; Ww/L1.2)
    • Know about time management.(Wt/L1.1; Wt/L1.2; Wt/L1.3; Wt/L1.4; Wt/L1.5; Wt/L1.6; Ww/L1.1; Ww/L1.2)
    • Know how to use time management as a way of reducing stress.(Wt/L1.1; Wt/L1.2; Wt/L1.3; Wt/L1.4; Wt/L1.5; Wt/L1.6; Ww/L1.1; Ww/L1.2)
    120

    Understand employment responsibilities and rights in health, social care or children and young people’s settings

    Verified
    Key Learning Objectives:
    • Know the statutory responsibilities and rights of employees and employers within own area of work
    • Understand agreed ways of working that protect own relationship with employer
    • Understand how own role fits within the wider context of the sector
    • Understand career pathways available within own and related sectors
    • Understand how issues of public concern may affect the image and delivery of services in the sector
    121

    Understanding and coping with change

    Verified
    Key Learning Objectives:
    • Understand why change can happen in the place of work and some of the positive and negative impacts.
    • Understand the reactions of others to change and how these reactions can be supported.
    122

    Understanding Business Communication

    Verified
    Key Learning Objectives:
    • Demonstrate an understanding of communication.(D1: 2)
    • Understand the advantages and disadvantages in the choice of communication.(D1: 2)
    • Demonstrate an understanding of effective communication.(D1: 6)
    • Demonstrate an understanding of a team and the behaviours within that team.(D1: 7)
    • Understand the benefits of an effective communication strategy.(D1: 2)
    123

    Understanding conflict at work

    Verified
    Key Learning Objectives:
    • Know what can ca
    • use conflict in the place of work and understand some of the approaches that can be used to prevent it.
    • Understand employee rights in the place of work and recognise unacceptable behaviour.
    124

    Understanding employment responsibilities and rights

    Verified
    Key Learning Objectives:
    • Know the statutory rights and responsibilities of employees and employers within own area of work
    • Understand agreed ways of working that protect own relationship with employer
    • Know how own role fits within the wider context of the sector
    • Know career pathways available within own and related sectors
    125

    Understanding Employment Rights and Responsibilities

    Verified
    Key Learning Objectives:
    • Know their employment rights and responsibilities under the law
    • Understand documents relevant to their employment
    • Know key employment procedures at work
    126

    Understanding Stress and Stress Management Techniques

    Verified
    Key Learning Objectives:
    • Recognise the symptoms of stress., Show knowledge of the possible causes of stress.
    • Understand the benefits of using relaxation as a strategy., Show an understanding of coping strategies., Practice a number of relaxation techniques.
    127

    Understanding the business environment

    Verified
    Key Learning Objectives:
    • Understand that there are different types of business
    • Understand how businesses function
    • Understand changing patterns of employment
    • Understand how business activity is affected by market forces
    128

    Understanding the Employing Organisation

    Verified
    Key Learning Objectives:
    • Know the structure of their organisation
    • Know key aims and objectives of their organisation
    • Understand their own contribution to the organisation’s aims and objectives
    • Know the opportunities for entry, professional development and progression within the organisation
    129

    Understanding the language and culture of a community

    Verified
    Key Learning Objectives:
    • Understand how the cultures of communities vary
    • Understand the culture of a community
    • Be able to use another language
    130

    Use Tools and Equipment for a Practical Activity

    Verified
    Key Learning Objectives:
    • Know how to use tools and equipment for an agreed activity.
    • Know how to care for
    • maintain and store a range of tools and equipment.
    131

    Using enquiry and investigative techniques to solve problems

    Verified
    Key Learning Objectives:
    • Be able to research questions related to a specific problem
    • Be able to assess enquiry outcomes on a specific problem
    132

    Using research skills to solve problems

    Verified
    Key Learning Objectives:
    • Be able to research questions related to a specific problem
    • Be able to assess research on a specific problem
    133

    Valuing customers

    Verified
    Key Learning Objectives:
    • Understand the importance of customers to organisations
    • Understand the importance of customer confidence and retention
    • Know how to interact effectively with customers
    • Understand how to develop productive relationships with customers
    134

    Valuing equality and diversity

    Verified
    Key Learning Objectives:
    • Understand aspects of equality
    • Understand aspects of diversity
    • Understand aspects of discrimination
    135

    Work-based experience

    Verified
    Key Learning Objectives:
    • Be able to prepare for his/her work experience
    • Be able to plan a journey to work
    • Be able to follow requirements during the work experience
    • Be able to complete a work experience review
    136

    Working as a Volunteer

    Verified
    Key Learning Objectives:
    • Be able to find voluntary work
    • Understand what is expected of the volunteer in undertaking the voluntary work
    • Be able to undertake voluntary work
    • Understand that the skills used during voluntary work may be of benefit to personal or career plans
    137

    Working as part of a group

    Verified
    Key Learning Objectives:
    • Understand how to contribute to working as part of a group in appropriate ways
    • Demonstrate how to work as an effective group member
    • Review the group’s progress and their contribution to it
    138

    Working for yourself

    Verified
    Key Learning Objectives:
    • Understand the rewards and risks of working for yourself
    • Know the skills needed to start-up and run his/her business
    • Understand how to fund his/her business
    • Understand the legal and regulatory requirements of self-employment
    139

    Working in a Team

    Verified
    Key Learning Objectives:
    • Understand that effective team-work requires team members to behave in certain ways
    • Understand how own strengths, skills and experiences may contribute to a team task
    • Understand the roles and responsibilities of team members (including their own) in relation to a given task
    • Be able to work positively as a member of a team
    • Be able to consider their performance as a member of a team
    140

    Working towards goals

    Verified
    Key Learning Objectives:
    • Be able to identify and explain their goals
    • Prepare an action plan to meet their goal
    • Be able to review progress towards achieving their goal

    Regulatory & Verification Details

    Qualification Number (QN)
    600/2839/7
    Regulated Status
    Available to learners
    Awarding Body
    City & Guilds
    Qualification Type
    Vocationally-Related Qualification
    Operational Start
    Aug 2011
    Operational End
    Dec 2026

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