Highfield
Entry Level
QN: 603/6237/6
Curriculum Active
Highfield Entry Level Award in Personal Development for Employability (Entry 3) (RQF)
Official qualification regulated by Ofqual, awarded by Highfield. Classified as a Other Life Skills Qualification. Total guided learning hours: 2034 hours.
Qualification Level
Entry Level
Awarding Body
Highfield
Syllabus Units
115 Units
Guided Hours
2034 hrs
Instant access to interactive lessons, quizzes, and spaced revision.
Course Syllabus & Study Modules
Complete breakdown of verified curriculum topics and learning objectives.
1
Aerate turf by hand
Verified
Key Learning Objectives:
- know how to aerate turf by hand
- be able to aerate turf by hand
2
Alternatives to Paid Work
Verified
Key Learning Objectives:
- Know different types of alternatives to paid work
- Understand the value of skills and qualities gained from participating in alternatives to paid work
3
An Introduction to Accounting
Verified
Key Learning Objectives:
- Apply basic mathematics in a financial context
- Understand the language of basic accounting
- Understand the different roles and responsibilities within accounting
- Understand how to communicate effectively
- Understand the advantages of different IT programmes which support accounting
- Know how to produce business documents
- Understand how to use office equipment
4
Applying for a Job
Verified
Key Learning Objectives:
- Understand different methods of applying for jobs
- Be able to complete a job application
5
Assessing myself for work
Verified
Key Learning Objectives:
- Know what skills and personal attributes are needed for success in work
- Be able to assess level of own skills and personal attributes
- Know skills and personal attributes that need to be developed for specific jobs
- Be able to produce an action plan to develop skills and personal attributes for a specific job
6
Assist with harvesting and preparing crops
Verified
Key Learning Objectives:
- Be able to assist with harvesting crops
- Be able to prepare crops
- Be able to work safely
7
Assist with potting up rooted cuttings, large seedlings or plugs by hand
Verified
Key Learning Objectives:
- Be able to prepare for potting
- Be able to pot rooted cuttings, large seedlings or plugs
- Be able to care for cuttings, seedlings or plugs immediately after potting
- Be able to clear up after potting
8
Assist with the Maintenance of Equipment
Verified
Key Learning Objectives:
- Be able to assist with the preparation of equipment for maintenance.
- Be able to assist with the maintenance of equipment.
- Be able to work safely.
9
Assist with the movement of animals
Verified
Key Learning Objectives:
- Be able to assist with moving animals from one place to another
- Be able to assist with the loading and unloading of animals for transport
10
Awareness of Equality and Diversity
Verified
Key Learning Objectives:
- Understand definitions that are important regarding equality and diversity
- Know legislation and regulations used in Equality and Diversity
- Understand why Equality and Diversity is key in organisations
11
Being Responsible for Other People’s Money
Verified
Key Learning Objectives:
- Know different methods of payment and when they could be used
- Understand the importance of handling other people’s money responsibly
- Know procedures that might apply when responsible for other people’s money
- Be able to handle financial transactions responsibly
12
Being safe and responsible online
Verified
Key Learning Objectives:
- Know where personal information may be stored by devices and online activity
- Know of online risks and threats
- Be able to configure and use secure ways to access devices and online services
- Know how to report concerns with online content
- Know how to recognise and minimise the effects of physical stresses of being online
13
Building Working Relationships with Colleagues
Verified
Key Learning Objectives:
- Know why it is important to get on well with colleagues
- Be able to work with employers and/or managers
- Be able to work with peers in the workplace
14
Building Working Relationships with Customers
Verified
Key Learning Objectives:
- Know that the way of presenting self makes an impression on a customer or client
- Know that organisations normally have protocols for dealing with customers or clients
- Be able to interact positively with customers or clients in line with given protocols
15
Career Progression
Verified
Key Learning Objectives:
- Understand career progression
- Be able to assess skills and qualities for career progression
- Be able to plan short-term goals for career progression
16
Collect and prepare produce or plant material for transport
Verified
Key Learning Objectives:
- know how to collect and prepare produce or plant material for transport
- be able to collect and prepare produce or plant material for transport
17
Communicate in a business environment
Verified
Key Learning Objectives:
- Know the purpose of planning communication
- Understand how to communicate in writing
- Know how to communicate verbally
- Understand the purpose of feedback in developing communication skills
- Be able to plan communication
- Be able to communicate in writing
- Be able to communicate verbally
- Be able to identify and agree ways of developing communication skills
18
Communicating
Verified
Key Learning Objectives:
- Be able to create, edit and use contacts
- Know the types of digital activities that leave a ‘digital footprint’ and understand the implications
19
Communicating Solutions to Others
Verified
Key Learning Objectives:
- Know how to solve problems
- Know how to communicate the solution appropriately to others
- Be able to communicate the solution appropriately to others
- Be able to review own performance
20
Communication Methods
Verified
Key Learning Objectives:
- Understand different methods of communication and how to support customer service
- Understand different communication models
- Understand ways to communicate effectively with customers over the internet
- Understand ways to communicate effectively with customer face-to-face and over the phone
21
Complaint Resolution
Verified
Key Learning Objectives:
- Understand the differences between handling and resolving complaints
- Understand how to deal with complaints on social media
- Know the signs of complaint intensification and methods of avoidance
- Know the skills, attributes and techniques that can be used to re
- solve complaints
22
Completing a job application form
Verified
Key Learning Objectives:
- Be able to complete a simple job application form
23
Completing an Application Form
Verified
Key Learning Objectives:
- Know the information required when completing an application form
- Be able to complete an application form
24
Construct a composter
Verified
Key Learning Objectives:
- Be able to construct a composter
25
Contributing to Meetings
Verified
Key Learning Objectives:
- Know the format of a meeting
- Know how to prepare for meetings
- Be able to contribute effectively at meetings
26
Creating and editing
Verified
Key Learning Objectives:
- Be able to use applications to enter, edit, format and layout information
- Be able to edit and enhance an image
- Be able to enter, edit, sort, process, format and chart numeric data
27
Creating First Impressions
Verified
Key Learning Objectives:
- Understand the factors that can influence a customers’ first impressions
- Know how you can create a positive first impression
28
Customer Feedback
Verified
Key Learning Objectives:
- Know why collecting feedback is important
- Understand how customer feedback can be used
- Know how customer feedback can influence future planning
29
Dealing with Problems in daily life
Verified
Key Learning Objectives:
- Demonstrate an awareness of how to recognise straightforward problems, Tackle straightforward problems
30
Determine soil pH with colour indicator test kit under supervision
Verified
Key Learning Objectives:
- know how to determine soil pH with colour indicator kit
- be able to determine soil pH with colour indicator kit under supervision
31
Developing effective communication skills for the workplace
Verified
Key Learning Objectives:
- Understand the importance of effective communication for the workplace
- Understand how to communicate effectively with others
- Be able to use communication skills with others
32
Developing Personal Presentation Skills for the Workplace
Verified
Key Learning Objectives:
- Know about personal presentation for the workplace
- Be able to present self appropriately for the workplace
33
Developing Personal Skills for Leadership
Verified
Key Learning Objectives:
- Know about the main features of leadership
- Know how to make decisions
- Know how to give instructions to members of a group
- Know how to give and receive feedback about a task or activity
34
Developing time-management skills for the workplace
Verified
Key Learning Objectives:
- Understand the importance of time-management skills for the workplace
- Be able to use time-management skills
35
Effective Teamwork
Verified
Key Learning Objectives:
- Know how to organise their own work
- Know how to support the work of a team
- Know how to contribute to their own learning and development
36
Expectations of working in a customer service role
Verified
Key Learning Objectives:
- Understand the importance of punctuality and time keeping
- Know the correct way to dress and present themselves
- Understand the impact and importance of shift patterns
37
Food Safety Awareness for Catering
Verified
Key Learning Objectives:
- Understand the importance of personal hygiene and keeping work areas clean and hygienic in a catering environment
- Understand personal responsibilities for food safety and how to keep food safe in a catering environment
38
Food Safety Awareness for Manufacturing
Verified
Key Learning Objectives:
- Understand the importance of personal hygiene and keeping work areas clean and hygienic in a manufacturing environment
- Understand personal responsibilities for food safety and how to keep food safe in a manufacturing environment
39
Interview Skills
Verified
Key Learning Objectives:
- Be able to prepare to be interviewed
- Be able to respond to questions in an interview
- Be able to assess own performance in an interview
40
Investigating Rights and Responsibilities at Work
Verified
Key Learning Objectives:
- Know employee ‘rights’ and ‘responsibilities’ in a place of work
- Know how the rights of individuals are supported in a place of work
- Know the responsibilities of employers in a place of work
41
IT Security for Users
Verified
Key Learning Objectives:
- Use appropriate methods to minimise security risks to IT systems and data
42
IT User Fundamentals
Verified
Key Learning Objectives:
- Use IT systems to meet needs
- Organise, store and retrieve information efficiently
- Follow and understand the need for safety and security practices
- Carry out routine maintenance of IT systems and respond to routine IT system problems
43
Job searching
Verified
Key Learning Objectives:
- Know where to find information on job vacancies
- Know how to search for suitable job roles
- Be able to search for job vacancies
44
Keeping yourself and others safe from COVID-19
Verified
Key Learning Objectives:
- Know what Coronavirus and COVID-19 are
- Know how COVID-19 can affect the body
- Know how to protect yourself from COVID-19
45
Lay paving blocks on sand
Verified
Key Learning Objectives:
- know how to lay paving blocks on sand
- be able to lay paving blocks on sand
46
Learning from More Experienced People
Verified
Key Learning Objectives:
- Know how to identify more experienced people
- Be able to learn from people with more experience
- Understand what they have learned from people with more experience
47
Learning from Work Placement
Verified
Key Learning Objectives:
- Be able to reflect on what has been learned from the work placement
- Know how tasks could be undertaken differently or improved
- Be able to use learning from work placement to set short-term goals
48
Learning to be financially aware
Verified
Key Learning Objectives:
- Know how money is used
- Know about United Kingdom (UK) state financial benefits
- Be able to plan personal spending for a week
- Understand financial documents
- Be able to carry out financial transactions
- Know the consequences of getting into debt
49
Learning to be financially capable
Verified
Key Learning Objectives:
- Understand how money is used
- Know about United Kingdom (UK) state financial benefits
- Be able to plan personal spending for a week
- Understand financial documents
- Be able to carry out financial transactions
- Understand the consequences of getting into debt
50
Learning with Colleagues and Other Learners
Verified
Key Learning Objectives:
- Know of situations where learning can take place
- Be able to interact with colleagues or other learners in a learning situation
- Know that people have preferred individual learning styles
- Be able to record progress in learning
51
Legislation and Regulation in the Customer Service Environment
Verified
Key Learning Objectives:
- Know the legislation and regulations that are relevant to a customer service environment
- Know how legislation and regulations impact customer service
52
Listening Techniques
Verified
Key Learning Objectives:
- Understand active listening
- Know how to listen to customers effectively
53
Maintain hand tools
Verified
Key Learning Objectives:
- know how to maintain hand tools
- be able to maintain hand tools
54
Make and receive telephone calls
Verified
Key Learning Objectives:
- Understand how to make telephone calls
- Understand how to receive and transfer telephone calls
- Be able to make telephone calls
- Be able to receive telephone calls
55
Making Conversation and Building Rapport
Verified
Key Learning Objectives:
- Understand the importance of building rapport with customer
- Know ways to build rapport
- Know how to use suitable questioning techniques when making conversation
56
Making informed career and progression choices
Verified
Key Learning Objectives:
- Know how career choices are influenced
- Be able to match needs, interests, values, skills, abilities and attitudes to career options
- Be able to prepare for a career guidance interview
- Be able to plan learning for career management
57
Managing Your Health at Work
Verified
Key Learning Objectives:
- Know the risks to health for a chosen area of work
- Understand how to maintain good health in a chosen area of work
58
Managing Your Own Money
Verified
Key Learning Objectives:
- Be able to compare personal income with expenditure
- Know how to save money
- Understand borrowing money
59
Mix mortar or concrete
Verified
Key Learning Objectives:
- know how to mix mortar or concrete
- be able to mix mortar or concrete
60
Personal Behaviour for Success
Verified
Key Learning Objectives:
- Know how behaviours influence different situations
- Know how own behaviour impacts on others
- Know strategies that can be used to modify behaviour in different situations
- Know how personal behaviour affects personal success
61
Personal Development within Customer Service
Verified
Key Learning Objectives:
- Know the ways to gather feedback on own performance
- Know learning activities that can develop own ability
- Understand the benefits of developing own skills and knowledge in customer service
62
Personal presentation and hygiene at work
Verified
Key Learning Objectives:
- Know the requirements for personal presentation for the workplace
- Know how requirements for personal presentation vary across different types of workplace
- Know how to present self for the workplace
- Know the importance of maintaining personal hygiene for the workplace
63
Personal Presentation for the Workplace
Verified
Key Learning Objectives:
- Know the requirements for personal presentation for the workplace
- Know how requirements for personal presentation vary across different types of workplace
- Be able to present self for the workplace
64
Planning an Enterprise Activity
Verified
Key Learning Objectives:
- Know how to select a suitable enterprise activity
- Know appropriate roles and skills required for the enterprise activity
- Understand the costs involved in producing and selling a product or service
- Know appropriate promotional techniques
65
Planning for and learning from a job interview
Verified
Key Learning Objectives:
- Be able to organise personal arrangements for a specific job interview
- Be able to research information about a specific job offered for interview
- Be able to prepare questions and answers for a specific job interview
- Be able to communicate during a specific job interview
- Be able to reflect on a specific job interview
66
Planting and staking a tree
Verified
Key Learning Objectives:
- Be able to prepare to plant a tree
- Be able to plant and stake a tree and provide immediate aftercare
- Be able to clear up after planting and staking a tree
67
Positive Attitudes and Behaviours at Work
Verified
Key Learning Objectives:
- Understand the importance of positive attitudes and behaviours at work
- Be able to demonstrate a range of positive attitudes and behaviours in the workplace
- Be able to assess own attitudes and behaviours in the workplace
68
Practising Leadership Skills with Others
Verified
Key Learning Objectives:
- Know which leadership skills to use with others
- Be able to demonstrate leadership skills in a group
- Be able to review own practice of leadership skills
69
Preparation for work
Verified
Key Learning Objectives:
- Understand the skills and qualities needed for working life
- Investigate personal career opportunities
70
Preparing for an Interview
Verified
Key Learning Objectives:
- Know information required to prepare for an interview
- Be able to prepare for interview questions
- Be able to plan travel for an interview
71
Preparing for Work Placement
Verified
Key Learning Objectives:
- Know about the work placement company or organisation
- Know what is expected of the learner during the work placement
- Be able to set goals to help the learner get the most out of the work placement
72
Principles of Fire Safety Awareness
Verified
Key Learning Objectives:
- Understand the hazards and risks associated with fire in the workplace
- Understand how fire risk is controlled in the workplace
73
Principles of Health and Safety within the Workplace
Verified
Key Learning Objectives:
- 1 Understand the main responsibilities for health and safety in the workplace2 Understand how the workplace can affect health and safety
74
Principles of Providing a Counter and Takeaway Service
Verified
Key Learning Objectives:
- Know how to serve customers at the counter
- Know how to maintain counter and service areas
75
Principles of the maintenance of equipment
Verified
Key Learning Objectives:
- Know how to prepare equipment for maintenance
- Know how to undertake maintenance procedures
- Know how to work safely
76
Problem solving in a work-related environment
Verified
Key Learning Objectives:
- Understanding work related problems
- Know how to re
- solve problems
77
Produce a Curriculum Vitae
Verified
Key Learning Objectives:
- 1 Know the purpose of a CV2 Know information required in a CV3 Be able to produce a CV
78
Providing personal information for the workplace
Verified
Key Learning Objectives:
- Understand how personal information is used and provided in workplace situations
- Be able to provide personal information during telephone calls
- Be able to produce documents requiring personal information in relation to the workplace
- Be able to present, in different formats, evidence of personal achievements
- Know how to develop personal skills for presenting personal information
- Understand the importance of providing personal information during working life
79
Recognise and deal with customer queries, requests and problems
Verified
Key Learning Objectives:
- recognise and deal with customer queries and requests
- recognise and deal with customer problems
- know how to recognise and deal with customer queries, requests and problems
80
Running an Enterprise Activity
Verified
Key Learning Objectives:
- Know how to increase the likelihood of success in an enterprise activity
- Be able to complete an enterprise activity
- Be able to review the success of the enterprise activity
81
Safe Learning in the Workplace
Verified
Key Learning Objectives:
- Be able to identify risks and hazards in the workplace
- Know how to reduce risk of harm to self or others
- Know how to deal with hazards and risks within the workplace environment
82
Safe, Hygienic and Secure Working Environments in Hospitality
Verified
Key Learning Objectives:
- Know their personal responsibilities under the Health and Safety at Work Act, 2
- Know why it is important to work in a safe and hygienic way, 3
- Know about hazards and safety in the workplace
83
Searching for a Job
Verified
Key Learning Objectives:
- Know sources of information about jobs
- Know how to recognise own interests and skills for job roles
- Know how to search for job vacancies
84
Self-management Skills
Verified
Key Learning Objectives:
- Understand self-management for work
- Be able to demonstrate time management skills for work
- Be able to assess own time management skills
85
Setting and Meeting Targets at Work
Verified
Key Learning Objectives:
- Understand the importance of setting and meeting targets in the workplace
- Be able to set personal targets in line with organisational procedures
- Be able to review personal targets in line with organisational procedures
86
Standardised Approach to Customer Service
Verified
Key Learning Objectives:
- Understand the benefits of having set standards in customer service
- Understand why expectations have to be set in a customer service environment
87
Summarising Documents
Verified
Key Learning Objectives:
- Know that summaries are written for a particular audience and purpose
- Be able to distinguish between the key points and supporting material in straightforward documents
- Be able to summarise the key points of straightforward documents
88
Teamwork in Customer Service
Verified
Key Learning Objectives:
- Know why working with others in a team is important
- Understand how to support the work of a team
89
Transacting
Verified
Key Learning Objectives:
- Be able to complete and submit a form as part of an online transaction
- Be able to buy an item/service online
90
Understand the principles and values in health and social care _adults and children and young people_, early years and childcare
Verified
Key Learning Objectives:
- Know the principles and values that underpin work in health and social care (adults and children and young people), early years and childcare
- Know ways to respect and value those who access services in health and social care (adults and children and young people), early years and childcare
91
Understand the range of service provision and roles within health and social care _adults and children and young people_, early years and childcare
Verified
Key Learning Objectives:
- Know the range of service provision available in health and social care (adults and children and young people), early years and childcare
- Know the range and scope of roles within the health and social care (adults and children and young people), early years and childcare
92
Understanding customer service in the retail sector
Verified
Key Learning Objectives:
- Understand the importance of customer service to a retail business
- Understand what gives customers a positive initial impression of a retail business and its staff
- Understand how customer service is adapted to meet the needs of individual customers
- Understand the importance of communication to the delivery of customer service
- Understand a variety of customer complaints and problems
93
Understanding how a retail business maintains health, safety and security on its premises
Verified
Key Learning Objectives:
- Know the main provisions of health and safety legislation in relation to a retail business
- Know how health and safety are maintained on the premises of a retail business
- Know how cash and stock are kept secure on the premises of a retail business
94
Understanding how individuals and teams contribute to the effectiveness of a retail business
Verified
Key Learning Objectives:
- Know the key employment rights and responsibilities of employees and the employer
- Know the characteristics of effective team working in retail business
- Understand a range of activities for improving own skills and performance
95
Understanding mind-set towards work
Verified
Key Learning Objectives:
- Know why having the right mind-set is important
- Know how to improve mind-set
96
Understanding the business of retail
Verified
Key Learning Objectives:
- Understand how retail outlets differ in size and type
- Understand the range of retail occupations
- Understand the retail supply chain
- Understand the contribution which the retail sector makes to the economy of the United Kingdom
- Understand how customers’ concerns influence the products and services offered by retailers
97
Understanding the control, handling and replenishment of stock in a retail business
Verified
Key Learning Objectives:
- Understand the principles of stock control
- Understand how to move, handle and store stock
- Understand procedures for replenishing stock
98
Understanding the retail selling process
Verified
Key Learning Objectives:
- Understand the selling process
- Understand how to find out what the customer wants
- Understand how product information can be used to promote sales
99
Use a filing system
Verified
Key Learning Objectives:
- Know methods and procedures for storing and retrieving information
- Be able to store information
- Be able to retrieve information
100
Use of online and digital software and systems
Verified
Key Learning Objectives:
- Know how to safely use systems
- Understand the uses of Social Media
- Know how to communicate by email and online chat facilities
101
Using devices and handling information
Verified
Key Learning Objectives:
- Be able to keep an operating system and applications up to date
- Be able to use appropriate techniques to carry out and refine searches
- Be able to organise and store information
- Be able to identify and apply solutions to common technical problems
- Be able to identify and use appropriate online learning resources to maintain and improve digital skills
102
Using Email
Verified
Key Learning Objectives:
- Use e-mail software tools and techniques to compose and send messages
- Manage incoming email effectively
103
Using technology for career development
Verified
Key Learning Objectives:
- Be able to participate in an online learning activity
- Be able to find appropriate online training materials for a given task
- Be able to participate in a webinar
- Know the difference between tutor based and non-tutor based training software
- Be able to use specific educational software tools e.g. driving test software, language learning software, typing tutors
- Be able to use the internet to find business connections within your chosen field
- Be able to use social media to showcase your expertise
- Be able to interact with like-minded people on social media
104
Using technology for collaboration
Verified
Key Learning Objectives:
- Be able to use appropriate workplace collaborative tools
- Be able to identify the differences between a range of different tools used for asynchronous collaboration
- Be able to use common hardware and software required for online collaboration
- Be able to use an online document sharing tool
- Be able to use appropriate techniques to set up a video conference
- Know the main hardware requirements for a group video conference
- Be able to use appropriate collaboration techniques on social media
- Be able to set up a group chat for instant messaging for collaborative purposes
- Be able to use BCC and CC in an email
- Be able to use attachments to emails
- Be able to follow a thread in a business forum
- Understand the differences in social media etiquette
- Know different types of blogs
- Be able to participate in a collaborative online meeting
- Be able to use a range of methods business can use to communicate between employees online
105
Using the Internet
Verified
Key Learning Objectives:
- Connect to the internet
- Use browser software to navigate web pages
- Use browser tools to search for information from the internet
- Use browser software to communicate information online
- Follow and understand the need for safety and security practices when working online
106
Working as a Volunteer
Verified
Key Learning Objectives:
- Understand the role volunteers play in different volunteering situations
- Be able to undertake voluntary work
107
Working in a Team
Verified
Key Learning Objectives:
- Know that effective team
- work requires team members to behave in certain ways
- Know how to contribute to a team task
- Know the roles and responsibilities of team members (including their own) in relation to a given task
- Be able to work positively as a member of a team
- Be able to review own performance as a member of a team
Regulatory & Verification Details
- Qualification Number (QN)
- 603/6237/6
- Regulated Status
- Available to learners
- Awarding Body
- Highfield
- Qualification Type
- Other Life Skills Qualification
- Operational Start
- Aug 2020