Highfield
    Level 2
    QN: 603/3148/3
    Curriculum Active

    Highfield Level 2 Extended Certificate in Personal Development for Employability (RQF)

    Official qualification regulated by Ofqual, awarded by Highfield. Classified as a Other Life Skills Qualification. Total guided learning hours: 3408 hours.

    Qualification Level
    Level 2
    Awarding Body
    Highfield
    Syllabus Units
    192 Units
    Guided Hours
    3408 hrs
    Instant access to interactive lessons, quizzes, and spaced revision.

    Course Syllabus & Study Modules

    Complete breakdown of verified curriculum topics and learning objectives.

    1

    Aerate turf by hand

    Verified
    Key Learning Objectives:
    • know how to aerate turf by hand
    • be able to aerate turf by hand
    2

    Alternatives to Paid Work

    Verified
    Key Learning Objectives:
    • Understand different alternatives to paid work.
    • Understand how to transfer the skills, qualities and knowledge gained from alternatives to paid work to other areas of life.
    3

    An Introduction to Accounting

    Verified
    Key Learning Objectives:
    • Apply basic mathematics in a financial context
    • Understand the language of basic accounting
    • Understand the different roles and responsibilities within accounting
    • Understand how to communicate effectively
    • Understand the advantages of different IT programmes which support accounting
    • Know how to produce business documents
    • Understand how to use office equipment
    4

    Applying for a Job

    Verified
    Key Learning Objectives:
    • Understand different methods of applying for jobs
    • Be able to complete a job application
    5

    Assessing myself for a career

    Verified
    Key Learning Objectives:
    • Understand how skills and personal attributes lead to national or international success in business
    • Be able to evaluate own skills and personal attributes to inform career choices
    • Be able to audit own sector-specific skills relating to career choices
    • Be able to plan the development of skills and personal attributes for a career
    6

    Assessing myself for a job

    Verified
    Key Learning Objectives:
    • Understand the skills and personal attributes needed for success at work
    • Be able to assess level of own skills and personal attributes
    • Understand sector-specific skills and personal attributes that need to be developed for jobs in sectors
    • Be able to plan the development of skills and personal attributes for jobs
    7

    Assessing myself for work

    Verified
    Key Learning Objectives:
    • Know what skills and personal attributes are needed for success in work
    • Be able to assess level of own skills and personal attributes
    • Know skills and personal attributes that need to be developed for specific jobs
    • Be able to produce an action plan to develop skills and personal attributes for a specific job
    8

    Assist with harvesting and preparing crops

    Verified
    Key Learning Objectives:
    • Be able to assist with harvesting crops
    • Be able to prepare crops
    • Be able to work safely
    9

    Assist with potting up rooted cuttings, large seedlings or plugs by hand

    Verified
    Key Learning Objectives:
    • Be able to prepare for potting
    • Be able to pot rooted cuttings, large seedlings or plugs
    • Be able to care for cuttings, seedlings or plugs immediately after potting
    • Be able to clear up after potting
    10

    Assist with the Maintenance of Equipment

    Verified
    Key Learning Objectives:
    • Be able to assist with the preparation of equipment for maintenance.
    • Be able to assist with the maintenance of equipment.
    • Be able to work safely.
    11

    Assist with the movement of animals

    Verified
    Key Learning Objectives:
    • Be able to assist with moving animals from one place to another
    • Be able to assist with the loading and unloading of animals for transport
    12

    Awareness of Equality and Diversity

    Verified
    Key Learning Objectives:
    • Understand definitions that are important regarding equality and diversity
    • Know legislation and regulations used in Equality and Diversity
    • Understand why Equality and Diversity is key in organisations
    13

    Being Responsible for Other People’s Money

    Verified
    Key Learning Objectives:
    • Know different methods of payment and when they could be used
    • Understand the importance of handling other people’s money responsibly
    • Know procedures that might apply when responsible for other people’s money
    • Be able to handle financial transactions responsibly
    14

    Building Working Relationships with Colleagues

    Verified
    Key Learning Objectives:
    • Know why it is important to get on well with colleagues
    • Be able to work with employers and/or managers
    • Be able to work with peers in the workplace
    15

    Building Working Relationships with Customers

    Verified
    Key Learning Objectives:
    • Understand how a customer’s or client’s interactions with employees influence their opinion of the organisation as a whole
    • Understand why organisations normally have protocols for dealing with customers
    • Interact positively with customers in line with given protocols
    16

    Career Progression

    Verified
    Key Learning Objectives:
    • Understand career progression
    • Be able to assess skills and qualities for career progression
    • Be able to plan short-term goals for career progression
    17

    Champion customer service

    Verified
    Key Learning Objectives:
    • promote the importance and benefits of customer service, provide advice and information on customer service issues
    • know how to champion customer service
    18

    Collect and prepare produce or plant material for transport

    Verified
    Key Learning Objectives:
    • know how to collect and prepare produce or plant material for transport
    • be able to collect and prepare produce or plant material for transport
    19

    Communicate effectively with customers

    Verified
    Key Learning Objectives:
    • communicate effectively with customers
    • understand how to communicate effectively with customers
    20

    Communicate in a business environment

    Verified
    Key Learning Objectives:
    • Know the purpose of planning communication
    • Understand how to communicate in writing
    • Know how to communicate verbally
    • Understand the purpose of feedback in developing communication skills
    • Be able to plan communication
    • Be able to communicate in writing
    • Be able to communicate verbally
    • Be able to identify and agree ways of developing communication skills
    21

    Communicating Solutions to Others

    Verified
    Key Learning Objectives:
    • Know how to solve problems
    • Know how to communicate the solution appropriately to others
    • Be able to communicate the solution appropriately to others
    • Be able to review own performance
    22

    Communication Methods

    Verified
    Key Learning Objectives:
    • Understand different methods of communication and how to support customer service
    • Understand different communication models
    • Understand ways to communicate effectively with customers over the internet
    • Understand ways to communicate effectively with customer face-to-face and over the phone
    23

    Complaint Resolution

    Verified
    Key Learning Objectives:
    • Understand the differences between handling and resolving complaints
    • Understand how to deal with complaints on social media
    • Know the signs of complaint intensification and methods of avoidance
    • Know the skills, attributes and techniques that can be used to re
    • solve complaints
    24

    Completing a job application form

    Verified
    Key Learning Objectives:
    • Be able to complete a simple job application form
    25

    Completing an Application Form

    Verified
    Key Learning Objectives:
    • Know the information required when completing an application form
    • Be able to complete an application form
    26

    Construct a composter

    Verified
    Key Learning Objectives:
    • Be able to construct a composter
    27

    Contributing to Meetings

    Verified
    Key Learning Objectives:
    • Know the format of a meeting
    • Know how to prepare for meetings
    • Be able to contribute effectively at meetings
    28

    Creating First Impressions

    Verified
    Key Learning Objectives:
    • Understand the factors that can influence a customers’ first impressions
    • Know how you can create a positive first impression
    29

    Customer Feedback

    Verified
    Key Learning Objectives:
    • Know why collecting feedback is important
    • Understand how customer feedback can be used
    • Know how customer feedback can influence future planning
    30

    Customer Service Principles

    Verified
    Key Learning Objectives:
    • Know how to deliver good customer service
    • Know different communication methods
    • Know how to provide good customer service in line with organisational procedures
    • Know how to effectively deal with customer queries, problems and complaints
    • Be able to deliver good customer service
    31

    Deal with customers face to face

    Verified
    Key Learning Objectives:
    • communicate effectively with their customer, improve the rapport with their customer through body language
    • understand how to deal with customers face to face
    32

    Dealing with Payments

    Verified
    Key Learning Objectives:
    • Know how to set up a payment point
    • Know how to operate a payment point
    • Know the problems that may occur at the payment point
    33

    Dealing with Problems in daily life

    Verified
    Key Learning Objectives:
    • Demonstrate an awareness of how to recognise straightforward problems, Tackle straightforward problems
    34

    Delivery of effective customer service

    Verified
    Key Learning Objectives:
    • 1 Describe the principles of customer service, 2 Understand how customer needs and expectations are formed, 3 Understand principles of responding to customers’ problems or complaints, 4 Identify the interpersonal and team working skills required in the customer service environment, 5 Identify the legislation which supports the customer service process
    35

    Determine soil pH with colour indicator test kit under supervision

    Verified
    Key Learning Objectives:
    • know how to determine soil pH with colour indicator kit
    • be able to determine soil pH with colour indicator kit under supervision
    36

    Develop learning and development programmes

    Verified
    Key Learning Objectives:
    • Understand the principles underpinning the development of learning and development programmes
    • Be able to develop learning and development programmes
    • Be able to review learning and development programmes
    37

    Developing effective communication skills for the workplace

    Verified
    Key Learning Objectives:
    • Understand the importance of effective communication for the workplace
    • Understand how to communicate effectively with others
    • Be able to use communication skills with others
    38

    Developing Personal Presentation Skills for the Workplace

    Verified
    Key Learning Objectives:
    • Know about personal presentation for the workplace
    • Be able to present self appropriately for the workplace
    39

    Developing Personal Skills for Leadership

    Verified
    Key Learning Objectives:
    • Know about the main features of leadership
    • Know how to make decisions
    • Know how to give instructions to members of a group
    • Know how to give and receive feedback about a task or activity
    40

    Developing time-management skills for the workplace

    Verified
    Key Learning Objectives:
    • Understand the importance of time-management skills for the workplace
    • Be able to use time-management skills
    41

    Effective Teamwork

    Verified
    Key Learning Objectives:
    • Know how to organise their own work
    • Know how to support the work of a team
    • Know how to contribute to their own learning and development
    42

    Effectiveness at Work

    Verified
    Key Learning Objectives:
    • Understand effective workplace behaviour
    • Demonstrate effective working practice
    • Evaluate their own practice
    43

    Expectations of working in a customer service role

    Verified
    Key Learning Objectives:
    • Understand the importance of punctuality and time keeping
    • Know the correct way to dress and present themselves
    • Understand the impact and importance of shift patterns
    44

    Follow the rules to deliver customer service

    Verified
    Key Learning Objectives:
    • Follow their organisation’s customer service practices and procedures
    • know how to follow the rules to deliver customer service
    45

    Food Safety Awareness in Catering

    Verified
    Key Learning Objectives:
    • Understand personal responsibilities for food safety in a catering environment
    • Understand the importance of personal hygiene in a catering environment
    • Understand the importance of keeping work areas clean and hygienic in a catering environment
    • Understand how to keep food safe in a catering environment
    46

    Food Safety Awareness in Manufacturing

    Verified
    Key Learning Objectives:
    • Understand personal responsibilities for food safety in a food manufacturing environment
    • Understand the importance of personal hygiene in a food manufacturing environment
    • Understand the importance of keeping work areas clean and hygienic in a food manufacturing environment
    • Understand how to keep food safe in a food manufacturing environment
    47

    Giving Customers a Positive Impression

    Verified
    Key Learning Objectives:
    • Know how to establish positive relationships with customers
    • Understand why organisations have standards and procedures
    • Know how to communicate information to customers
    48

    Health and Safety for the cleaning and support services industry

    Verified
    Key Learning Objectives:
    • Understand the health & safety legislation which applies to the Cleaning & Support Services industry
    • Understand how to work in a safe manner.
    • Understand how to control risks in the workplace
    49

    Health and Safety within the Workplace

    Verified
    Key Learning Objectives:
    • Understand roles and duties for health, safety and welfare in the workplace
    • Understand the process of risk assessment
    • Understand how risk assessments improve health and safety at work
    • Know the procedures for responding to accidents, near misses and ill-health in the workplace
    50

    Interview Skills

    Verified
    Key Learning Objectives:
    • Be able to prepare to be interviewed
    • Be able to respond to questions in an interview
    • Be able to assess own performance in an interview
    51

    Introduction to duty of care in health, social care or children’s and young people’s settings

    Verified
    Key Learning Objectives:
    • Understand the implications of duty of care
    • Understand support available for addressing dilemmas that may arise about duty of care
    • Know how to respond to complaints
    52

    Investigating Rights and Responsibilities at Work

    Verified
    Key Learning Objectives:
    • Know employee ‘rights’ and ‘responsibilities’ in a place of work
    • Know how the rights of individuals are supported in a place of work
    • Know the responsibilities of employers in a place of work
    53

    IT Security for Users

    Verified
    Key Learning Objectives:
    • Use appropriate methods to minimise security risks to IT systems and data
    54

    IT User Fundamentals

    Verified
    Key Learning Objectives:
    • Use IT systems to meet needs
    • Organise, store and retrieve information efficiently
    • Follow and understand the need for safety and security practices
    • Carry out routine maintenance of IT systems and respond to routine IT system problems
    55

    Job searching

    Verified
    Key Learning Objectives:
    • Know where to find information on job vacancies
    • Know how to search for suitable job roles
    • Be able to search for job vacancies
    56

    Keeping yourself and others safe from COVID-19

    Verified
    Key Learning Objectives:
    • Know what Coronavirus and COVID-19 are
    • Know how COVID-19 can affect the body
    • Know how to protect yourself from COVID-19
    57

    Lay paving blocks on sand

    Verified
    Key Learning Objectives:
    • know how to lay paving blocks on sand
    • be able to lay paving blocks on sand
    58

    Learning from More Experienced People

    Verified
    Key Learning Objectives:
    • Know about situations where they might interact with more experienced people.
    • Know ways in which more experienced people work effectively.
    • Know how to improve performance by learning from those who have more experience.
    59

    Learning from Work Placement

    Verified
    Key Learning Objectives:
    • Be able to reflect on what has been learned from the work placement
    • Know how tasks could be undertaken differently or improved
    • Be able to use learning from work placement to set short-term goals
    60

    Learning to be financially aware

    Verified
    Key Learning Objectives:
    • Know how money is used
    • Know about United Kingdom (UK) state financial benefits
    • Be able to plan personal spending for a week
    • Understand financial documents
    • Be able to carry out financial transactions
    • Know the consequences of getting into debt
    61

    Learning to be financially capable

    Verified
    Key Learning Objectives:
    • Understand how money is used
    • Know about United Kingdom (UK) state financial benefits
    • Be able to plan personal spending for a week
    • Understand financial documents
    • Be able to carry out financial transactions
    • Understand the consequences of getting into debt
    62

    Learning with Colleagues and Other Learners

    Verified
    Key Learning Objectives:
    • Know of situations where learning can take place
    • Be able to interact with colleagues or other learners in a learning situation
    • Know that people have preferred individual learning styles
    • Be able to record progress in learning
    63

    Legislation and Regulation in the Customer Service Environment

    Verified
    Key Learning Objectives:
    • Know the legislation and regulations that are relevant to a customer service environment
    • Know how legislation and regulations impact customer service
    64

    Listening Techniques

    Verified
    Key Learning Objectives:
    • Understand active listening
    • Know how to listen to customers effectively
    65

    Maintain hand tools

    Verified
    Key Learning Objectives:
    • know how to maintain hand tools
    • be able to maintain hand tools
    66

    Make and receive telephone calls

    Verified
    Key Learning Objectives:
    • Understand how to make telephone calls
    • Understand how to receive and transfer telephone calls
    • Be able to make telephone calls
    • Be able to receive telephone calls
    67

    Making Conversation and Building Rapport

    Verified
    Key Learning Objectives:
    • Understand the importance of building rapport with customer
    • Know ways to build rapport
    • Know how to use suitable questioning techniques when making conversation
    68

    Making Informed Career and Progression Choices

    Verified
    Key Learning Objectives:
    • Know influences on career choices
    • Understand how to make career choices
    • Be able to prepare for a careers guidance interview
    • Be able to review individual learning plan to reflect career and progression choices
    69

    Manage your own professional development in logistics operations

    Verified
    Key Learning Objectives:
    • Know how to manage own professional development in logistics operations
    • Be able to manage own professional development in logistics operations
    70

    Managing conflict in the workplace when dealing with customers, service users or the public

    Verified
    Key Learning Objectives:
    • Know how communication can be used to solve problems and reduce the likelihood of conflict
    • Know the factors that influence human responses in conflict situations
    • Know how to assess and reduce risks in conflict situations
    • Know how to communicate effectively and de-escalate conflict in emotive situations
    • Know good practice to follow after conflict situations
    71

    Managing Your Health at Work

    Verified
    Key Learning Objectives:
    • Understand the employee’s role in maintaining good health at work.
    • Know the services employers can provide to maintain the health of the workforce.
    • Know sources of help to ensure good health at work.
    72

    Managing Your Own Money

    Verified
    Key Learning Objectives:
    • Be able to produce a personal budget.
    • Understand the use of credit to borrow money.
    73

    Manual handling safety at work

    Verified
    Key Learning Objectives:
    • Understand the reasons for safe manual handling
    • Understand how manual handling risk assessments contribute to improving health and safety
    • Understand the principles, types of equipment and testing requirements associated with manual handling safety
    • Be able to apply safe manual handling principles
    74

    Mix mortar or concrete

    Verified
    Key Learning Objectives:
    • know how to mix mortar or concrete
    • be able to mix mortar or concrete
    75

    Moving people safely

    Verified
    Key Learning Objectives:
    • Understand the personal safety health and dignity issues relating to the movement of a person by others.
    • Understand how a personal handling plan and risk assessment reduce the risk of injury to everyone involved in moving a person .
    • Understand the principles, types of equipment and testing requirements associated with moving people safely.
    • Be able to apply safe principles when moving a person
    76

    Personal Behaviour for Success

    Verified
    Key Learning Objectives:
    • Know how behaviours influence different situations
    • Know how own behaviour impacts on others
    • Know strategies that can be used to modify behaviour in different situations
    • Know how personal behaviour affects personal success
    77

    Personal Development within Customer Service

    Verified
    Key Learning Objectives:
    • Know the ways to gather feedback on own performance
    • Know learning activities that can develop own ability
    • Understand the benefits of developing own skills and knowledge in customer service
    78

    Personal presentation and hygiene at work

    Verified
    Key Learning Objectives:
    • Know the requirements for personal presentation for the workplace
    • Know how requirements for personal presentation vary across different types of workplace
    • Know how to present self for the workplace
    • Know the importance of maintaining personal hygiene for the workplace
    79

    Personal Presentation for the Workplace

    Verified
    Key Learning Objectives:
    • Know the requirements for personal presentation for the workplace
    • Know how requirements for personal presentation vary across different types of workplace
    • Be able to present self for the workplace
    80

    Planning an Enterprise Activity

    Verified
    Key Learning Objectives:
    • Know how to select a suitable enterprise activity
    • Know appropriate roles and skills required for the enterprise activity
    • Understand the costs involved in producing and selling a product or service
    • Know appropriate promotional techniques
    81

    Planning for and learning from a job interview

    Verified
    Key Learning Objectives:
    • Be able to organise personal arrangements for a specific job interview
    • Be able to research information about a specific job offered for interview
    • Be able to prepare questions and answers for a specific job interview
    • Be able to communicate during a specific job interview
    • Be able to reflect on a specific job interview
    82

    Planning for and reflecting on a job interview

    Verified
    Key Learning Objectives:
    • Be able to plan arrangements for an interview for a specific job
    • Be able to research an organisation offering a specific job interview
    • Be able to prepare questions for a specific job interview including extended responses
    • Be able to apply interview techniques during a specific job interview
    • Be able to reflect on a specific job interview
    • Be able to plan improvements for future job interviews
    83

    Planting and staking a tree

    Verified
    Key Learning Objectives:
    • Be able to prepare to plant a tree
    • Be able to plant and stake a tree and provide immediate aftercare
    • Be able to clear up after planting and staking a tree
    84

    Positive Attitudes and Behaviours at Work

    Verified
    Key Learning Objectives:
    • Understand the importance of positive attitudes and behaviours at work
    • Be able to demonstrate a range of positive attitudes and behaviours in the workplace
    • Be able to assess own attitudes and behaviours in the workplace
    85

    Practising Leadership Skills with Others

    Verified
    Key Learning Objectives:
    • Understand how to lead agroup activity
    • Demonstrate effectiveleadership skills with others
    • Evaluate their leadershipperformance
    86

    Preparation and Clearing of Service Areas

    Verified
    Key Learning Objectives:
    • Know how to prepare service areas and equipment for food and drink service
    • Know how to prepare customer areas for food and drink service
    • Know how to clear food and drink service areas after service
    • Know how to clean and store glassware
    87

    Preparation for work

    Verified
    Key Learning Objectives:
    • Understand the skills and qualities needed for working life
    • Investigate personal career opportunities
    88

    Preparing for an Interview

    Verified
    Key Learning Objectives:
    • Know information required to prepare for an interview
    • Be able to prepare for interview questions
    • Be able to plan travel for an interview
    89

    Preparing for Work Placement

    Verified
    Key Learning Objectives:
    • Know about the work placement company or organisation
    • Know what is expected of the learner during the work placement
    • Be able to set goals to help the learner get the most out of the work placement
    90

    Presenting personal information for the workplace

    Verified
    Key Learning Objectives:
    • Understand the importance of providing personal information in relation to workplace situations
    • Understand risks associated with personal information in the workplace
    • Be able to use communication skills to accurately provide own personal information in telephone calls
    • Be able to produce documents requiring personal information in relation to work situations
    • Be able to present personal information on a curriculum vitae (CV) in relation to an employment opportunity
    • Be able to present, in different formats, evidence of own personal achievements, in relation to future employment
    • Be able to reflect on written and verbal skills used when presenting personal information
    91

    Preventing underage sales in retail and licensed premises

    Verified
    Key Learning Objectives:
    • Know current legislation relating to the sale and purchase of age-restricted products
    • Know how to prevent unlawful sales of age-restricted products
    • Understand licensing, age restrictions, legal responsibilities and penalties that apply to body modification products and services
    • Understand licensing, age restrictions, legal responsibilities and penalties that apply to licensed hospitality
    • Understand licensing, age restrictions, legal responsibilities and penalties that apply to the gambling industry
    • Understand licensing, age restrictions, legal responsibilities and penalties that apply to restricted entertainment
    • Understand licensing, age restrictions, legal responsibilities and penalties that apply to retail
    92

    Principles of Cleaning Drink Dispense Lines

    Verified
    Key Learning Objectives:
    • Know how to clean drink dispense lines to the correct standard
    • Know how to safely use cleaning agents and equipment
    93

    Principles of communication in adult social care settings

    Verified
    Key Learning Objectives:
    • Understand why communication is important in adult social care settings
    • Understand how to meet the communication and language needs, wishes and preferences of an individual
    • Understand how to reduce barriers to communication
    • Understand confidentiality in adult social care settings
    94

    Principles of Customer Service

    Verified
    Key Learning Objectives:
    • Understand the principles of customer service
    • Understand how customer needs and expectations are formed
    • Know the interpersonal skills and appropriate behaviour required in the customer service environment
    • Understand the principles of responding to customers’ problems or complaints
    95

    Principles of Customer Service in Hospitality Leisure Travel and Tourism

    Verified
    Key Learning Objectives:
    • Understand the importance to the organisation in providing excellent customer service in the hospitality, leisure, travel and tourism industries
    • Understand the role of the individual in delivering customer service in the hospitality, leisure, travel and tourism industries
    • Understand the importance of customers’ needs and expectations in the hospitality, leisure, travel and tourism industries
    96

    Principles of diversity, equality and inclusion in adult social care settings

    Verified
    Key Learning Objectives:
    • Understand the importance of diversity, equality and inclusion
    • Know how to work in an inclusive way
    • Know how to access information, advice and support about diversity, equality, inclusion and discrimination
    97

    Principles of Fire Safety

    Verified
    Key Learning Objectives:
    • Understand the hazards and risks associated with fire in the workplace.
    • Understand how fire risk is controlled in the workplace
    98

    Principles of Fire Safety Awareness

    Verified
    Key Learning Objectives:
    • Understand the hazards and risks associated with fire in the workplace
    • Understand how fire risk is controlled in the workplace
    99

    Principles of Food Safety for Catering

    Verified
    Key Learning Objectives:
    • Understand the importance of food handlers keeping themselves and work areas clean and hygienic
    • Understand the importance of keeping food products safe
    100

    Principles of Food Safety for Manufacturing

    Verified
    Key Learning Objectives:
    • Understand the importance of food handlers keeping themselves and work areas clean and hygienic
    • Understand the importance of keeping food products safe
    101

    Principles of Food Safety in Catering

    Verified
    Key Learning Objectives:
    • Understand how individuals can takepersonal responsibility for food safety
    • Understand the importance of food handlerskeeping themselves clean and hygienic
    • Understand the importance of keeping workareas clean and hygienic
    • Identify the importance of keeping foodproducts safe
    102

    Principles of Food Safety in Manufacturing

    Verified
    Key Learning Objectives:
    • Understand how individuals can takepersonal responsibility for food safety
    • Understand the importance of food handlerskeeping themselves clean and hygienic
    • Understand the importance of keeping workareas clean and hygienic
    • Identify the importance of keeping foodproducts safe
    103

    Principles of Health and Safety within the Workplace

    Verified
    Key Learning Objectives:
    • 1 Understand the main responsibilities for health and safety in the workplace2 Understand how the workplace can affect health and safety
    104

    Principles of how to maintain an efficient use of resources in the kitchen

    Verified
    Key Learning Objectives:
    • Know how to use resources effectively
    105

    Principles of Maintaining Cellars and Kegs

    Verified
    Key Learning Objectives:
    • Know how to maintain cellars
    • Know how to prepare kegs and gas for use
    106

    Principles of Maintaining Customer Service Through Effective Handover

    Verified
    Key Learning Objectives:
    • Know about responsibilities in a customer service team
    • Know how to follow up customer service actions
    • Know how to maintain customer service through effective handover
    107

    Principles of managing information and producing documents

    Verified
    Key Learning Objectives:
    • Understand the purpose of information technology in a business environment
    • Understand how to manage electronic and paper based information
    • Understand the purpose of producing documents that are fit-for-purpose
    • Know the procedures to be followed when producing documents
    108

    Principles of personal development in adult social care settings

    Verified
    Key Learning Objectives:
    • Understand what is required for good practice in adult social care roles
    • Understand how learning activities can develop knowledge, skills and understanding
    • Know how a personal development plan can contribute to own learning and development
    109

    Principles of Preparing and Clearing Areas for Table Service

    Verified
    Key Learning Objectives:
    • Know how to prepare service areas and equipment for table service
    • Know how to prepare customer and dining areas for table service
    • Know how to clear dining and service areas after table service
    110

    Principles of Preparing and Clearing Bar Areas

    Verified
    Key Learning Objectives:
    • Know how to prepare customer and service areas
    • Know how to clear customer and service areas
    • Know how to clean and store glassware
    111

    Principles of Preparing and Serving Dispensed and Instant Hot Drinks

    Verified
    Key Learning Objectives:
    • Know how to prepare work area and equipment for service
    • Know how to prepare and serve instant hot drinks
    112

    Principles of Preparing and Serving Wines

    Verified
    Key Learning Objectives:
    • Know how to prepare service areas, equipment and stock for wine service
    • Know how to promote and serve wines to meet relevant legislation and customer needs
    • Know how to present and serve wine to meet relevant legislation and customer needs
    113

    Principles of Promoting Additional Services or Products to Customers

    Verified
    Key Learning Objectives:
    • Know the importance of promoting additional services or products that are available
    • Know how to promote additional services or products to customers to benefit organisations and its customers
    114

    Principles of Providing a Buffet and Carvery Service

    Verified
    Key Learning Objectives:
    • Know how to prepare and maintain a buffet and carvery display
    • Know how to serve and assist customers at a buffet and carvery display
    115

    Principles of Providing a Counter and Takeaway Service

    Verified
    Key Learning Objectives:
    • Know how to serve customers at the counter
    • Know how to maintain counter and service areas
    116

    Principles of providing administrative services

    Verified
    Key Learning Objectives:
    • Understand how to make and receive telephone calls
    • Understand how to handle mail
    • Understand how to use different types of office equipment
    • Understand how to keep waste to a minimum in a business environment
    • Know how to make arrangements for meetings
    • Understand procedures for organising travel and accommodation arrangements
    • Understand diary management procedures
    • Understand the purpose of delivering effective customer service and how to do so
    • Understand the purpose of reception services and how to follow reception procedures
    117

    Principles of Resolving Customer Service Problems

    Verified
    Key Learning Objectives:
    • Know about customer service problems
    • Know how to re
    • solve customer service problems
    118

    Principles of safeguarding and protection in health and social care

    Verified
    Key Learning Objectives:
    • Know how to recognise signs of ab
    • Know how to respond to suspected or alleged ab
    • Understand the national and local context of safeguarding and protection from ab
    • Understand ways to reduce the likelihood of ab
    • Know how to recognise and report unsafe practices.
    119

    Principles of setting up and closing the kitchen

    Verified
    Key Learning Objectives:
    • Know how to set up the kitchen
    • Know how to close the kitchen
    120

    Principles of the Control of Substances Hazardous to Health

    Verified
    Key Learning Objectives:
    • Understand the principles of hazardous substances in the workplace.
    • Understand how hazardous substances can ca
    • use hazards and risks to health within the workplace.
    • Understand how risk assessments contribute to the safe use of hazardous substances in the workplace.
    • Understand the precautions and procedures necessary to ensure the risks associated with hazardous substances are properly controlled
    121

    Principles of the maintenance of equipment

    Verified
    Key Learning Objectives:
    • Know how to prepare equipment for maintenance
    • Know how to undertake maintenance procedures
    • Know how to work safely
    122

    Problem solving in a work-related environment

    Verified
    Key Learning Objectives:
    • Understanding work related problems
    • Know how to re
    • solve problems
    123

    Produce a Curriculum Vitae

    Verified
    Key Learning Objectives:
    • 1 Know the purpose of a CV2 Know information required in a CV3 Be able to produce a CV
    124

    Providing personal information for the workplace

    Verified
    Key Learning Objectives:
    • Understand how personal information is used and provided in workplace situations
    • Be able to provide personal information during telephone calls
    • Be able to produce documents requiring personal information in relation to the workplace
    • Be able to present, in different formats, evidence of personal achievements
    • Know how to develop personal skills for presenting personal information
    • Understand the importance of providing personal information during working life
    125

    Recognise and deal with customer queries, requests and problems

    Verified
    Key Learning Objectives:
    • recognise and deal with customer queries and requests
    • recognise and deal with customer problems
    • know how to recognise and deal with customer queries, requests and problems
    126

    Running an Enterprise Activity

    Verified
    Key Learning Objectives:
    • Know how to increase the likelihood of success in an enterprise activity
    • Be able to complete an enterprise activity
    • Be able to review the success of the enterprise activity
    127

    Running an Enterprise Activity

    Verified
    Key Learning Objectives:
    • Be able to provide a strategy to ensure the success of an enterprise activity.
    • Be able to carry out an enterprise activity using appropriate skills and procedures.
    • Be able to evaluate the profitability of the enterprise activity.
    • Know how to review personal involvement in an enterprise activity.
    128

    Safe Learning in the Workplace

    Verified
    Key Learning Objectives:
    • Be able to identify risks and hazards in the workplace
    • Know how to reduce risk of harm to self or others
    • Know how to deal with hazards and risks within the workplace environment
    129

    Safe, Hygienic and Secure Working Environments in Hospitality

    Verified
    Key Learning Objectives:
    • Know their personal responsibilities under the Health and Safety at Work Act, 2
    • Know why it is important to work in a safe and hygienic way, 3
    • Know about hazards and safety in the workplace
    130

    Searching for a Job

    Verified
    Key Learning Objectives:
    • Know sources of information about jobs
    • Know how to recognise own interests and skills for job roles
    • Know how to search for job vacancies
    131

    Self-management Skills

    Verified
    Key Learning Objectives:
    • Understand the importance of self-management for work.
    • Be able to self-manage for work.
    • Be able to review own self-management skills for work.
    132

    Service of Alcoholic and Non-Alcoholic Drinks

    Verified
    Key Learning Objectives:
    • Know how to take customer orders
    • Know how to serve alcoholic and non-alcoholic drinks
    • Know the appropriate legislation that relates to the serving of alcoholic drinks
    133

    Service of Food at Table

    Verified
    Key Learning Objectives:
    • Know how to greet customers and take orders
    • Know how to serve customers in a dining area
    134

    Setting and Meeting Targets at Work

    Verified
    Key Learning Objectives:
    • Understand how to develop and confirm personal targets
    • Review progress against owntargets
    135

    Solving Work-Related Problems

    Verified
    Key Learning Objectives:
    • Understand that both individuals and organisations encounter workplace problems
    • Use sources of help effectively, Consider possible solutions to workplace problems
    • Apply appropriate strategies to solve workplace problems
    136

    Standardised Approach to Customer Service

    Verified
    Key Learning Objectives:
    • Understand the benefits of having set standards in customer service
    • Understand why expectations have to be set in a customer service environment
    137

    Summarising Documents

    Verified
    Key Learning Objectives:
    • Know that summaries are written for a particular audience and purpose
    • Be able to distinguish between the key points and supporting material in straightforward documents
    • Be able to summarise the key points of straightforward documents
    138

    Supporting the customer service environment

    Verified
    Key Learning Objectives:
    • Apply the practical skills required to deliver effective customer service
    • Demonstrate how to meet customer needs and expectations
    • Communicate effectively with customers
    • Apply customer service improvements and develop self
    139

    Teamwork in Customer Service

    Verified
    Key Learning Objectives:
    • Know why working with others in a team is important
    • Understand how to support the work of a team
    140

    Terrorism awareness

    Verified
    Key Learning Objectives:
    • Understand the history of terrorism
    • Understand the classifications of terrorist groups
    • Understand the current threats to the UK
    • Understand how to report suspicious activity/objects and suspected threats
    • Understand different government threat levels relevant to the UK
    141

    Understand the principles and values in health and social care _adults and children and young people_, early years and childcare

    Verified
    Key Learning Objectives:
    • Know the principles and values that underpin work in health and social care (adults and children and young people), early years and childcare
    • Know ways to respect and value those who access services in health and social care (adults and children and young people), early years and childcare
    142

    Understand the range of service provision and roles within health and social care _adults and children and young people_, early years and childcare

    Verified
    Key Learning Objectives:
    • Know the range of service provision available in health and social care (adults and children and young people), early years and childcare
    • Know the range and scope of roles within the health and social care (adults and children and young people), early years and childcare
    143

    Understanding customer service in the retail sector

    Verified
    Key Learning Objectives:
    • Understand the effect of customer service on retail business
    • Understand how retail businesses find out about customers’ needs and preferences
    • Understand the importance to a retail business of customer service standards, policies and procedures
    • Understand how customer complaints and problems are resolved in a retail business
    144

    Understanding employment responsibilities and rights

    Verified
    Key Learning Objectives:
    • Know the statutory rights and responsibilities of employees and employers within own area of work
    • Understand agreed ways of working that protect own relationship with employer
    • Know how own role fits within the wider context of the sector
    • Know career pathways available within own and related sectors
    145

    Understanding Employment Rights and Responsibilities

    Verified
    Key Learning Objectives:
    • Know their employment rights and responsibilities under the law
    • Understand documents relevant to their employment
    • Know key employment procedures at work
    146

    Understanding environmental sustainability in the retail sector

    Verified
    Key Learning Objectives:
    • Understand the effect of climate change on the environment
    • Understand the relevance of climate change issues to the retail sector
    • Know the key environmental legislation which impacts on the retail sector
    • Understand how waste is managed within the retail sector
    • Understand energy conservation and how to reduce carbon emissions within the retail sector
    • Understand water conservation and the demand on water consumption
    147

    Understanding how a retail business maintains health and safety on its premises

    Verified
    Key Learning Objectives:
    • Know the main provisions of health and safety legislation in relation to a retail business
    • Know what actions to take in an emergency
    • Understand the employees’ responsibilities in reporting hazards and accidents that typically occur on the premises of a retail business
    • Understand safe handling, storage and disposal
    • Understand safe working practices
    148

    Understanding how a retail business maintains health, safety and security on its premises

    Verified
    Key Learning Objectives:
    • Know the main provisions of health and safety legislation in relation to a retail business
    • Know how health and safety are maintained on the premises of a retail business
    • Know how cash and stock are kept secure on the premises of a retail business
    149

    Understanding how individuals and teams contribute to the effectiveness of a retail business

    Verified
    Key Learning Objectives:
    • Know the employment rights and responsibilities of an employee and the employer
    • Understand the importance and characteristics of effective team work in retail business
    • Understand the impact of effective communication skills when working in a retail team
    • Understand how the roles and responsibilities of retail teams relate to the structure and function of organisations
    • Understand how to improve personal performance
    • Understand how personal performance contributes to business success
    150

    Understanding mind-set towards work

    Verified
    Key Learning Objectives:
    • Know why having the right mind-set is important
    • Know how to improve mind-set
    151

    Understanding security and loss prevention in a retail business

    Verified
    Key Learning Objectives:
    • Know the range of security risks faced by a retail business
    • Understand the effect which crime has on a retail business and its staff
    • Know what actions can be taken to prevent crime in a retail business
    • Know how security incidents should be dealt with
    152

    Understanding the business of retail

    Verified
    Key Learning Objectives:
    • Understand how retail outlets differ in size and type
    • Understand the range of retail occupations
    • Understand the retail supply chain
    • Understand the contribution which the retail sector makes to the economy of the United Kingdom
    • Understand how customers’ concerns influence the products and services offered by retailers
    153

    Understanding the control, handling and replenishment of stock in a retail business

    Verified
    Key Learning Objectives:
    • Understand the principles of stock control
    • Understand how to move, handle and store stock
    • Understand procedures for replenishing stock
    154

    Understanding the control, receipt and storage of stock in a retail business

    Verified
    Key Learning Objectives:
    • Understand the importance of having the right stock levels
    • Understand how goods are received on the premises of a retail business
    • Understand how stock should be stored to prevent damage or loss
    155

    Understanding the handling of customer payments in a retail business

    Verified
    Key Learning Objectives:
    • Know the methods of payment accepted from retail customers
    • Understand the risks involved in handling payments
    • Understand the cashier’s responsibility for providing service at the payment point
    • Understand the cashier’s responsibilities when processing age-restricted goods at the payment point
    156

    Understanding the retail selling process

    Verified
    Key Learning Objectives:
    • Understand the selling process
    • Understand how to find out what the customer wants
    • Understand how product information can be used to promote sales
    157

    Use a filing system

    Verified
    Key Learning Objectives:
    • Know methods and procedures for storing and retrieving information
    • Be able to store information
    • Be able to retrieve information
    158

    Use of online and digital software and systems

    Verified
    Key Learning Objectives:
    • Know how to safely use systems
    • Understand the uses of Social Media
    • Know how to communicate by email and online chat facilities
    159

    Use office equipment

    Verified
    Key Learning Objectives:
    • Know about different types of office equipment and its uses
    • Understand the purpose of following instructions and health and safety procedures
    • Understand how to use equipment in a way that minimises waste
    • Know about the different types of problems that may occur when using equipment and how to deal with them
    • Understand the purpose of meeting work standards and deadlines
    • Understand the purpose of leaving equipment and the work area ready for the next user
    • Be able to use office equipment
    160

    Using Email

    Verified
    Key Learning Objectives:
    • Use e-mail software tools and techniques to compose and send messages
    • Manage incoming email effectively
    161

    Using the Internet

    Verified
    Key Learning Objectives:
    • Connect to the internet
    • Use browser software to navigate web pages
    • Use browser tools to search for information from the internet
    • Use browser software to communicate information online
    • Follow and understand the need for safety and security practices when working online
    162

    Working as a Volunteer

    Verified
    Key Learning Objectives:
    • Be able to find voluntary work that matches own skills and interests.
    • Be able to undertake voluntary work.
    • Understand benefits to the individual from taking part in voluntary work.
    163

    Working in a Team

    Verified
    Key Learning Objectives:
    • Understand the advantages and disadvantages of having a team complete a task
    • Understand the need for a team to work to an agreed code of conduct
    • Be able to recognise the different strengths, skills and experiences different people bring to a team
    • Understand how to allocate roles and responsibilities within the team in relation to a given task
    • Work positively as a member of a team
    • Reflect on the performance of a team
    164

    Working with customers and others in the cleaning and support services industry

    Verified
    Key Learning Objectives:
    • Understand how to communicate effectively with customers
    • Understand how to meet customers’ needs
    • Understand how to contribute to effective team working

    Regulatory & Verification Details

    Qualification Number (QN)
    603/3148/3
    Regulated Status
    Available to learners
    Awarding Body
    Highfield
    Qualification Type
    Other Life Skills Qualification
    Operational Start
    Apr 2018

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