IAO
Level 1
QN: 603/6727/1
Curriculum Active
IAO Level 1 Certificate in Employability
Official qualification regulated by Ofqual, awarded by IAO. Classified as a Vocationally-Related Qualification. Total guided learning hours: 434 hours.
Qualification Level
Level 1
Awarding Body
IAO
Syllabus Units
35 Units
Guided Hours
434 hrs
Instant access to interactive lessons, quizzes, and spaced revision.
Course Syllabus & Study Modules
Complete breakdown of verified curriculum topics and learning objectives.
1
Awareness of Equality and Diversity at work
Verified
Key Learning Objectives:
- Know the legal requirements for equality and diversity at work
- Know what is meant by inclusion in the workplace.
2
Becoming the perfect candidate
Verified
Key Learning Objectives:
- Know the importance of producing a curriculum vitae
- Be able to produce a curriculum vitae
- Know how to prepare for an interview
- Be able to take part in a mock interview
3
Communicate effectively with colleagues and customers
Verified
Key Learning Objectives:
- Know how to communicate effectively
- Be able to communicate with colleagues and customers
4
Deliver customer service to a challenging customer
Verified
Key Learning Objectives:
- Know how to deliver customer service to challenging customers
- Be able to deal with a challenging customer
5
Effective attitudes and behaviours to prepare for work
Verified
Key Learning Objectives:
- Know a range of positive attitudes required for work
- Know a range of appropriate behaviours required for work
- Be able to demonstrate effective attitudes and behaviours to prepare for work
6
Follow organisational policies and procedures when dealing with customers
Verified
Key Learning Objectives:
- Know the legal requirements when providing customer service
- Be able to follow the rules when providing customer service
7
Food Service
Verified
Key Learning Objectives:
- Know different types of food service
- Be able to serve food
- Be able to work in a food service area
8
Go the extra mile when dealing with customers
Verified
Key Learning Objectives:
- Understand the customer experience and how customer satisfaction is achieved
- Be able to the extra mile to ensure customer satisfaction
9
Handle mail
Verified
Key Learning Objectives:
- Know how to handle mail within the work environment
- Be able to hand mail in the work environment
10
Housekeeping and Guest Services
Verified
Key Learning Objectives:
- Know the purpose of guest services
- Know the structure of guest services
- Be able to maintain and service accommodation facilities
11
Introduction to business administration
Verified
Key Learning Objectives:
- Know about different business activities
- Know health and safety requirements for a business environment
- Know security and confidentiality requirements for a business environment
12
Introduction to Customer Service
Verified
Key Learning Objectives:
- Know the different types of customer service roles
- Know the importance of making a positive impression to customers
- Understand how to communicate effectively
- Understand basic legal requirements relating to the delivery of customer service
- Know the importance of gaining customer feedback
13
Introduction to food safety
Verified
Key Learning Objectives:
- Know the importance of personal hygiene
- Know how to safely handle and store food items
- Understand the importance of cleanliness
- Know how to prevent the spread of infection
14
Introduction to Health and Safety at Work
Verified
Key Learning Objectives:
- Know the importance of health and safety at work
- Know how to report accidents in the workplace
15
Introduction to the catering and hospitality industry
Verified
Key Learning Objectives:
- Know the different sectors of the catering and hospitality industry
- Know what the relevant qualifications, training and experience for employment within the industry
16
Introduction to the retail industry
Verified
Key Learning Objectives:
- Understand different retail outlets
- Understand skills required for an occupation in retail
- Understand customer service requirements
- Understand consumer concerns within the retail sector
- Understand health, safety and security requirements in the retail sector
17
Keep stock at the required level
Verified
Key Learning Objectives:
- Know the principles of stock control
- Know how to handle and replenish stock
- Be able to handle stock and keep at the required levels
18
Keep the retail environment clean and tidy
Verified
Key Learning Objectives:
- Know why it is important to ensure the environment is clean and hygienic
- Be able to maintain a good standard of hygiene in the retail environment
19
Make and receive telephone calls
Verified
Key Learning Objectives:
- Know how to make and receive telephone calls
- Be able to make telephone calls
- Be able to receive telephone calls
20
Personal performance and development
Verified
Key Learning Objectives:
- Know how to plan own self development
- Be able to plan your own development
- Be able to review your development
21
Prepare and cook simple hot dishes
Verified
Key Learning Objectives:
- Know the principal methods of cooking
- Be able to prepare a range of simple hot dishes
- Be able to cook and present a range of simple hot dishes
22
Principles of safe, hygenic and secure working environments in hospitality
Verified
Key Learning Objectives:
- Know their personal responsibilities under the Health and Safety at Work Act
- Know why it is important to work in a safe and hygenic way
- Know about hazards and safety in the workplace
23
Produce business documents
Verified
Key Learning Objectives:
- Know how to produce business documents
- Be able to produce a range of business documents within a work place
24
Promote personal development in care settings
Verified
Key Learning Objectives:
- Understand what is required for competence in own work role
- Be able to reflect on practice
- Be able to evaluate own performance
- Be able to agree a personal development plan
- Be able to use learning opportunities and reflective practice to contribute to personal development
25
Provide a counter and takeaway service
Verified
Key Learning Objectives:
- Be able to serve customers at the counter
- Know how to serve customers at the counter
- Be able to maintain counter and service areas
- Know how to maintain counter and service areas
26
Provide dressing room assistance
Verified
Key Learning Objectives:
- Know why it is important to deliver good customer service
- Know security procedures within a dressing room area
- Be able to provide dressing room assistance
27
Recognise and deal with queries and requests
Verified
Key Learning Objectives:
- Know the services and products of an organisation
- Understand how to handle queries and requests from customers in a professional manner
- Be able to recognise and deal with queries and requests from customers
28
Record and store customer information
Verified
Key Learning Objectives:
- Know customer information
- Be able to record customer information
- Be able to store customer information
29
Searching and applying for a job
Verified
Key Learning Objectives:
- Know how to search for a job
- Be able to search for a job
- Know how to apply for a job
- Be able to apply for a job
30
Store and retrieve information
Verified
Key Learning Objectives:
- Know procedures for storing and retrieving information
- Be able to store information
- Be able to retrieve information
31
Undertaking a work placement
Verified
Key Learning Objectives:
- Be able to prepare for a work placement
- Be able to undertake a work placement
- Be able to review a work placement
32
Use email
Verified
Key Learning Objectives:
- Be able to send and receive email messages
- Be able to store email messages
- Know the basic security requirements for using email
33
Use office equipment
Verified
Key Learning Objectives:
- Know how to use different types of office equipment
- Know why it is important to follow instructions and minimise waste when using office equipment
- Be able to use a range of office equipment
34
Work in a business environment
Verified
Key Learning Objectives:
- Know how to behave and work effectively in a business environment
- Be able to act and behave in a professional manner
- Be able to work effectively
35
Work in a customer service environment
Verified
Key Learning Objectives:
- Know how to behave and work effectively in a customer service environment
- Be able to act and behave in an appropriate manner
- Be able to deal with customers effectively
Regulatory & Verification Details
- Qualification Number (QN)
- 603/6727/1
- Regulated Status
- Available to learners
- Awarding Body
- IAO
- Qualification Type
- Vocationally-Related Qualification
- Operational Start
- Nov 2020