IAO
Level 2
QN: 603/6380/0
Curriculum Active
IAO Level 2 Certificate for Transition to Working in Business Administration
Official qualification regulated by Ofqual, awarded by IAO. Classified as a Vocationally-Related Qualification. Total guided learning hours: 195 hours.
Qualification Level
Level 2
Awarding Body
IAO
Syllabus Units
11 Units
Guided Hours
195 hrs
Instant access to interactive lessons, quizzes, and spaced revision.
Course Syllabus & Study Modules
Complete breakdown of verified curriculum topics and learning objectives.
1
Applying for a Job
Verified
Key Learning Objectives:
- Be able to access different methods of applying for a job
- Be able to prepare a job application
- Be able to present the job application appropriately
- Be able to reflect on the appropriateness of the job application
2
Building working relationships with customers
Verified
Key Learning Objectives:
- Understand how a customer's or client's interactions with employees influence their opinion of an organisation
- Understand why organisations normally have protocols for dealing with customers
- Be able to interact positively with customers in line with given protocols
3
Effective skills, qualities and attitudes for learning and work
Verified
Key Learning Objectives:
- Understand a range of positive qualities, attitudes and behaviours for learning and work
- Understand why effective communication is important
- Be able to work effectively
4
Handle mail
Verified
Key Learning Objectives:
- Understand how to deal with mail
- Be able to deal with incoming mail
- Be able to deal with outgoing mail
5
Manage own performance in a business environment
Verified
Key Learning Objectives:
- Understand how to be responsible for own work
- Understand how to behave in a way that supports effective working
- Be able to take responsibility for own work, supported by others, Behave in a way that supports effective working
6
Preparing for an Interview
Verified
Key Learning Objectives:
- Be able to anticipate key questions that they might be asked at the interview
- Be able to prepare answers to anticipated interview questions
- Know how to use information about the job/course to identify questions to ask the interviewer
7
Produce documents in a business environment
Verified
Key Learning Objectives:
- Understand the purpose of producing high quality and attractive documents in a business environment
- Know the resources and technology available and how to use them when producing documents in a business environment
- Understand the purpose of following procedures when producing documents in a business environment
- Be able to prepare for tasks
- Be able to produce documents to agreed specifications
8
Recognise and deal with customer queries, requests and problems
Verified
Key Learning Objectives:
- recognise and deal with customer queries and requests
- recognise and deal with customer problems
- know how to recognise and deal with customer queries, requests and problems
9
Teamworking skills
Verified
Key Learning Objectives:
- Understand why effective team
- work is important
- Understand the roles people may take in a team
- work situation
- Understand the role of conflict
- Understand what needs to be done to achieve a particular goal
- Be able to work with others towards achieving shared objectives
- Be able to reflect on own performance and that of the team
10
Understanding the business environment
Verified
Key Learning Objectives:
- Understand that there are different types of business
- Understand how businesses function
- Understand changing patterns of employment
- Understand how business activity is affected by market forces
11
Use a telephone and voicemail system
Verified
Key Learning Objectives:
- Know how to use a telephone and voicemail system
- Be able to make telephone calls
- Be able to receive telephone calls
- Be able to use voicemail systems
Regulatory & Verification Details
- Qualification Number (QN)
- 603/6380/0
- Regulated Status
- Available to learners
- Awarding Body
- IAO
- Qualification Type
- Vocationally-Related Qualification
- Operational Start
- Sept 2020