IAO
Level 2
QN: 603/6378/2
Curriculum Active
IAO Level 2 Certificate for Transition to Working in Retail
Official qualification regulated by Ofqual, awarded by IAO. Classified as a Vocationally-Related Qualification. Total guided learning hours: 163 hours.
Qualification Level
Level 2
Awarding Body
IAO
Syllabus Units
9 Units
Guided Hours
163 hrs
Instant access to interactive lessons, quizzes, and spaced revision.
Course Syllabus & Study Modules
Complete breakdown of verified curriculum topics and learning objectives.
1
Applying for a Job
Verified
Key Learning Objectives:
- Be able to access different methods of applying for a job
- Be able to prepare a job application
- Be able to present the job application appropriately
- Be able to reflect on the appropriateness of the job application
2
Building working relationships with customers
Verified
Key Learning Objectives:
- Understand how a customer's or client's interactions with employees influence their opinion of an organisation
- Understand why organisations normally have protocols for dealing with customers
- Be able to interact positively with customers in line with given protocols
3
Effective skills, qualities and attitudes for learning and work
Verified
Key Learning Objectives:
- Understand a range of positive qualities, attitudes and behaviours for learning and work
- Understand why effective communication is important
- Be able to work effectively
4
Preparing for an Interview
Verified
Key Learning Objectives:
- Be able to anticipate key questions that they might be asked at the interview
- Be able to prepare answers to anticipated interview questions
- Know how to use information about the job/course to identify questions to ask the interviewer
5
Recognise and deal with customer queries, requests and problems
Verified
Key Learning Objectives:
- recognise and deal with customer queries and requests
- recognise and deal with customer problems
- know how to recognise and deal with customer queries, requests and problems
6
Teamworking skills
Verified
Key Learning Objectives:
- Understand why effective team
- work is important
- Understand the roles people may take in a team
- work situation
- Understand the role of conflict
- Understand what needs to be done to achieve a particular goal
- Be able to work with others towards achieving shared objectives
- Be able to reflect on own performance and that of the team
7
Understand working in a customer service environment
Verified
Key Learning Objectives:
- Know the importance of customer service
- Know the factors affecting customer service
- Know how to work in a customer service role
- Know how to refer customer queries and problems to others
8
Understanding how a retail business maintains health and safety on its premises
Verified
Key Learning Objectives:
- Know the main provisions of health and safety legislation in relation to a retail business
- Know what actions to take in an emergency
- Understand the employees’ responsibilities in reporting hazards and accidents that typically occur on the premises of a retail business
- Understand safe handling, storage and disposal
- Understand safe working practices
9
Understanding the handling of customer payments in a retail business
Verified
Key Learning Objectives:
- Know the methods of payment accepted from retail customers
- Understand the risks involved in handling payments
- Understand the cashier’s responsibility for providing service at the payment point
- Understand the cashier’s responsibilities when processing age-restricted goods at the payment point
Regulatory & Verification Details
- Qualification Number (QN)
- 603/6378/2
- Regulated Status
- Available to learners
- Awarding Body
- IAO
- Qualification Type
- Vocationally-Related Qualification
- Operational Start
- Sept 2020