IAO
Level 2
QN: 603/6382/4
Curriculum Active
IAO Level 2 Certificate in Employability and Personal Development
Official qualification regulated by Ofqual, awarded by IAO. Classified as a Vocationally-Related Qualification. Total guided learning hours: 623 hours.
Qualification Level
Level 2
Awarding Body
IAO
Syllabus Units
29 Units
Guided Hours
623 hrs
Instant access to interactive lessons, quizzes, and spaced revision.
Course Syllabus & Study Modules
Complete breakdown of verified curriculum topics and learning objectives.
1
Applying for a Job
Verified
Key Learning Objectives:
- Be able to access different methods of applying for a job
- Be able to prepare a job application
- Be able to present the job application appropriately
- Be able to reflect on the appropriateness of the job application
2
Building working relationships with customers
Verified
Key Learning Objectives:
- Understand how a customer's or client's interactions with employees influence their opinion of an organisation
- Understand why organisations normally have protocols for dealing with customers
- Be able to interact positively with customers in line with given protocols
3
Developing self for learning and work
Verified
Key Learning Objectives:
- Understand how to improve own performance through learning
- Understand which personal attributes (qualities and attitudes) are needed for success in learning and work
- Understand the importance of transferable skills for success in learning and work
- Be able to action plan for self development
4
Effective skills, qualities and attitudes for learning and work
Verified
Key Learning Objectives:
- Understand a range of positive qualities, attitudes and behaviours for learning and work
- Understand why effective communication is important
- Be able to work effectively
5
Health, safety, welfare and security within a construction environment
Verified
Key Learning Objectives:
- Know the health and safety regulations, legislation, roles and responsibilities within the construction sector
- Know the accident and emergency reporting procedures and associated documentation
- Know how to identify hazards within a construction environment
- Understand health, welfare and personal hygiene within construction
- Know how to handle materials and equipment correctly
- Know how to work with access equipment and working at height
- Know how to work with electrical equipment within the construction sector
- Know how to use Personal Protective Equipment (PPE) within the construction sector
- Know the causes of fire, the types of fire equipment and emergency procedures
- Know how to support the security arrangements and approved procedures
6
Introduction to digital marketing
Verified
Key Learning Objectives:
- Know the types of organisations and businesses in the digital marketing sector
- Know the different job roles in the digital marketing sector
- Know career opportunities in the digital marketing sector
- Understand how digital marketing tools are applied in businesses and organisations
7
Introduction to early years and children and young people's service provision
Verified
Key Learning Objectives:
- Know the types of support available in early years and children and young people’s services
- Know the roles available in early years and children and young people’s services
- Understand core approaches that underpin work in early years and children and young people’s services
8
Introduction to health and social care provision
Verified
Key Learning Objectives:
- Know the types of support available in health and social care services
- Know the roles available in health and social care services
- Understand core approaches that underpin work in health and social care
9
Introduction to the catering and hospitality industry
Verified
Key Learning Objectives:
- Know the different sectors of the catering and hospitality industry
- Know what the relevant qualifications, training and experience for employment within the industry
10
Introduction to the construction sector
Verified
Key Learning Objectives:
- Understand the construction sector including key roles
- Understand sustainability within the construction sector
- Know about the materials used within the construction sector
- Understand technology within the construction sector
- Understand sources of information in the construction sector
- Understand the different stages of a construction project
11
Introduction to the retail industry
Verified
Key Learning Objectives:
- Understand different retail outlets
- Understand skills required for an occupation in retail
- Understand customer service requirements
- Understand consumer concerns within the retail sector
- Understand health, safety and security requirements in the retail sector
12
Introduction to the warehousing and logistics sector
Verified
Key Learning Objectives:
- Know the types of businesses in the warehousing and logistics sector
- Know the different job roles in the warehousing and logistics sector
- Understand career opportunities in the warehousing and logistics sector
- Understand factors affecting the warehousing and logistics sector
13
IT Security for Users
Verified
Key Learning Objectives:
- Select and use appropriate methods to minimise security risk to IT systems and data
14
Preparing for an Interview
Verified
Key Learning Objectives:
- Be able to anticipate key questions that they might be asked at the interview
- Be able to prepare answers to anticipated interview questions
- Know how to use information about the job/course to identify questions to ask the interviewer
15
Principles of Customer Service in Hospitality Leisure Travel and Tourism
Verified
Key Learning Objectives:
- Understand the importance to the organisation in providing excellent customer service in the hospitality, leisure, travel and tourism industries
- Understand the role of the individual in delivering customer service in the hospitality, leisure, travel and tourism industries
- Understand the importance of customers’ needs and expectations in the hospitality, leisure, travel and tourism industries
16
Principles of digital marketing
Verified
Key Learning Objectives:
- Understand the role of digital marketing
- Understand the use of search engine optimisation (SEO)
- Understand the requirements of marketing research using the internet
- Understand the uses of digital marketing devices and messages
- Understand how to use digital technology for marketing purposes
17
Principles of equality and diversity in the workplace
Verified
Key Learning Objectives:
- Understand the implications of equality legislation
- Understand organisational standards and expectations for equality and diversity and context in the workplace
18
Principles of how to sell a product or service
Verified
Key Learning Objectives:
- Understand the buying needs and interests of customers
- Understand how to promote the features and benefits of products or services to customers
19
Principles of marketing theory
Verified
Key Learning Objectives:
- Understand how to segment the market
- Understand the value of marketing
- Understand the principles of socially responsible marketing
20
Principles of personal responsibilities and working in a business environment
Verified
Key Learning Objectives:
- Know the employment rights and responsibilities of the employee and employer
- Understand the purpose of health, safety and security procedures in a business environment
- Understand how to communicate effectively with others
- Understand how to work with and support colleagues
- Know how to plan own work and be accountable to others
- Understand the purpose of improving own performance in a business environment and how to do so
- Understand the types of problems that may occur in a business environment and how to deal with them
21
Principles of safe, hygenic and secure working environments in hospitality
Verified
Key Learning Objectives:
- Know their personal responsibilities under the Health and Safety at Work Act
- Know why it is important to work in a safe and hygenic way
- Know about hazards and safety in the workplace
22
Safeguarding and protection in care settings
Verified
Key Learning Objectives:
- Understand principles of safeguarding adults
- Know how to recognise signs of ab
- Know how to respond to suspected or alleged ab
- Understand the national and local context of safeguarding and protection from ab
- Understand ways to reduce the likelihood of ab
- Know how to recognise and report unsafe practices
- Understand principles for online safety
23
Teamworking skills
Verified
Key Learning Objectives:
- Understand why effective team
- work is important
- Understand the roles people may take in a team
- work situation
- Understand the role of conflict
- Understand what needs to be done to achieve a particular goal
- Be able to work with others towards achieving shared objectives
- Be able to reflect on own performance and that of the team
24
The principles of health, safety and security in the warehousing and logistics sector
Verified
Key Learning Objectives:
- Understand the current legislation that applies to health, safety and security in the warehousing and logistics sector
- Understand the importance of health and safety in the warehousing and logistics sector
- Understand the importance of the safe use of equipment in the warehousing and logistics sector
- Know how to contribute to the security of goods and equipment in the warehousing and logistics sector
- Know how to keep data secure and confidential in the warehousing and logistics sector
25
The principles of infection prevention and control
Verified
Key Learning Objectives:
- Understand own and others roles and responsibilities in the prevention and control of infections
- Understand legislation and policies relating to prevention and control of infections
- Understand systems and procedures relating to the prevention and control of infections
- Understand the importance of risk assessment in relation to the prevention and control of infections
- Understand the importance of using Personal Protective Equipment (PPE) in the prevention and control of infections
- Understand the importance of good personal hygiene in the prevention and control of infections
26
Understanding Employment Rights and Responsibilities
Verified
Key Learning Objectives:
- Know their employment rights and responsibilities under the law
- Understand documents relevant to their employment
- Know key employment procedures at work
27
Understanding how a retail business maintains health and safety on its premises
Verified
Key Learning Objectives:
- Know the main provisions of health and safety legislation in relation to a retail business
- Know what actions to take in an emergency
- Understand the employees’ responsibilities in reporting hazards and accidents that typically occur on the premises of a retail business
- Understand safe handling, storage and disposal
- Understand safe working practices
28
Understanding sales techniques and processes
Verified
Key Learning Objectives:
- Understand the sales cycle
- Understand the buyer decision-making process
- Understand how to generate and qualify sales leads
- Understand how to sell by inbound telephone call
- Understand how to sell by outbound telephone call
- Understand the principles of selling face to face
- Understand how to close a sale
- Understand how to process sales orders
29
Understanding the business environment
Verified
Key Learning Objectives:
- Understand that there are different types of business
- Understand how businesses function
- Understand changing patterns of employment
- Understand how business activity is affected by market forces
Regulatory & Verification Details
- Qualification Number (QN)
- 603/6382/4
- Regulated Status
- Available to learners
- Awarding Body
- IAO
- Qualification Type
- Vocationally-Related Qualification
- Operational Start
- Sept 2020