iCQ
Level 1
QN: 601/3219/X
Curriculum Active
iCQ Level 1 Certificate in Personal Development and Employability Skills
Official qualification regulated by Ofqual, awarded by iCQ. Classified as a Occupational Qualification. Total guided learning hours: 1263 hours.
Qualification Level
Level 1
Awarding Body
iCQ
Syllabus Units
64 Units
Guided Hours
1263 hrs
Instant access to interactive lessons, quizzes, and spaced revision.
Course Syllabus & Study Modules
Complete breakdown of verified curriculum topics and learning objectives.
1
Career Planning
Verified
Key Learning Objectives:
- Understand how personal attributes and learning styles relate to career planning
- Be able to use career information
- Be able to plan for transition to the next stage of education, training or work
2
Communicate effectively with customers
Verified
Key Learning Objectives:
- communicate effectively with customers
- understand how to communicate effectively with customers
3
CV Writing
Verified
Key Learning Objectives:
- Understand the purpose of a CV.
- Understand what a CV contains.
- Know how to complete a CV.
4
Dealing with Problems in daily life
Verified
Key Learning Objectives:
- Understand how to recognize a straightforward problem, Tackle a problem
- Be able to carry out a review of their progress towards solving the problem
5
Developing self
Verified
Key Learning Objectives:
- Take an active role in their self development
- Be able to plan for their self development
- Review their self development and plan for the future
6
Exploring job opportunities
Verified
Key Learning Objectives:
- Decide on suitable job options
7
Follow the rules to deliver customer service
Verified
Key Learning Objectives:
- Follow their organisation’s customer service practices and procedures
- know how to follow the rules to deliver customer service
8
Health and Safety for the cleaning and support services industry
Verified
Key Learning Objectives:
- Understand the health & safety legislation which applies to the Cleaning & Support Services industry
- Understand how to work in a safe manner.
- Understand how to control risks in the workplace
9
Health and Safety in the workplace
Verified
Key Learning Objectives:
- Understand Health and Safety rights and responsibilities
- Understand the health and safety requirements of employers
- Understand how to prevent and deal with accidents
- Understand how to perform workplace tasks safely
10
Improving Own Confidence
Verified
Key Learning Objectives:
- Know about confidence.
- Know about communication skills and how they can contribute to improving confidence.
- Know about decision making and associated emotions and feelings.
- Know that having goals/targets can increase confidence.
11
Interpersonal and Self Management Skills
Verified
Key Learning Objectives:
- Be able to recognise a range of interpersonal skills
- Be able to respond appropriately to others
- Be able to review own interpersonal skills
12
Interview Skills
Verified
Key Learning Objectives:
- Be able to demonstrate readiness for an interview.
- Be able to respond to questions in an interview.
- Know how to review own performance in an interview.
13
Introduction to accounting principles
Verified
Key Learning Objectives:
- Understand how to use basic calculations in a financial context
- Understand basic accounting language
- Understand transactions and transferring money
- Understand accounting roles and responsibilities
- Understand how to communicate effectively in a financial context
14
IT Security for Users
Verified
Key Learning Objectives:
- Use appropriate methods to minimise security risks to IT systems and data
15
IT User Fundamentals
Verified
Key Learning Objectives:
- Use IT systems to meet needs
- Organise, store and retrieve information efficiently
- Follow and understand the need for safety and security practices
- Carry out routine maintenance of IT systems and respond to routine IT system problems
16
Job application skills
Verified
Key Learning Objectives:
- Know the type of information usually asked for in job applications.
- Understand how a straightforward job application form should be completed and accompanying letter written.
17
Job Applications
Verified
Key Learning Objectives:
- Know how to complete a job application form.
- Know how to write a letter of application for a job.
18
Learning from Work Placement
Verified
Key Learning Objectives:
- Be able to reflect on the experience of the work placement
- Know what they have learned from the work placement
- Be able to use learning from the work placement to set goals
19
Learning through work experience
Verified
Key Learning Objectives:
- Be able to prepare for learning in the workplace
- Be able to carry out activities in the workplace
- Be able to identify what they learnt from the workplace experience
20
Make and receive telephone calls
Verified
Key Learning Objectives:
- Understand how to make telephone calls
- Understand how to receive and transfer telephone calls
- Be able to make telephone calls
- Be able to receive telephone calls
21
Managing My Money
Verified
Key Learning Objectives:
- Know about banking services
- Know about deductions from earnings
- Understand the importance of own money management
22
Managing Social Relationships
Verified
Key Learning Objectives:
- Understand how to interact with others in a range of social situations
- Demonstrate how to interact with others in a range of social situations
23
Personal Presentation at Work
Verified
Key Learning Objectives:
- Know about ‘acceptable appearance’ in the workplace
- Know about the possible impact of unacceptable appearance
- Be able to assess own personal presentation
24
Planning for personal development
Verified
Key Learning Objectives:
- Be able to identify own personal development needs
- Be able to plan for personal development
- Be able to follow and review plans for personal development
25
Preparation for work
Verified
Key Learning Objectives:
- Understand the skills and qualities needed for working life
- Investigate personal career opportunities
26
Preparation for Work Experience
Verified
Key Learning Objectives:
- Understand the structure and purpose of the organisation.
- Understand own position within the organisation.
- Understand health and safety requirements of the work experience.
- Understand employers’/trainers’ expectations.
27
Preparing for an Interview
Verified
Key Learning Objectives:
- Know how to respond to questions they might be asked at the interview
- Be able to prepare appropriate questions to ask the interviewer
- Plan to arrive at the interview on time
28
Preparing for an Interview
Verified
Key Learning Objectives:
- Be able to anticipate key questions that they might be asked at the interview
- Be able to prepare answers to anticipated interview questions
- Know how to use information about the job/course to identify questions to ask the interviewer
29
Preparing for Work Placement
Verified
Key Learning Objectives:
- Know where they plan to do work placement
- Know what is expected of them during the work placement
- Know appropriate sources of support for dealing with anxiety or uncertainty during the work placement
- Know what they might achieve from the work placement
30
Principles of managing information and producing documents
Verified
Key Learning Objectives:
- Understand the purpose of information technology in a business environment
- Understand how to manage electronic and paper based information
- Understand the purpose of producing documents that are fit-for-purpose
- Know the procedures to be followed when producing documents
31
Principles of providing administrative services
Verified
Key Learning Objectives:
- Understand how to make and receive telephone calls
- Understand how to handle mail
- Understand how to use different types of office equipment
- Understand how to keep waste to a minimum in a business environment
- Know how to make arrangements for meetings
- Understand procedures for organising travel and accommodation arrangements
- Understand diary management procedures
- Understand the purpose of delivering effective customer service and how to do so
- Understand the purpose of reception services and how to follow reception procedures
32
Produce documents in a business environment
Verified
Key Learning Objectives:
- Understand the purpose of producing high quality and attractive documents in a business environment
- Know the resources and technology available and how to use them when producing documents in a business environment
- Understand the purpose of following procedures when producing documents in a business environment
- Be able to prepare for tasks
- Be able to produce documents to agreed specifications
33
Searching for a Job
Verified
Key Learning Objectives:
- Know sources of information for potential employment
- Know own skills and abilities for employment
- Be able to search for job vacancies from given sources
34
Teamwork Skills
Verified
Key Learning Objectives:
- Be able to contribute to the setting of team and individual goals
- Know about own role responsibility within the team
- Be able to plan and undertake team activities
- Be able to review team activities
35
Time Management
Verified
Key Learning Objectives:
- Know why it is important to manage their time in the workplace
- Be able to manage their time effectively in the workplace
- Be able to assess how well they are managing their time
36
Use a filing system
Verified
Key Learning Objectives:
- Know methods and procedures for storing and retrieving information
- Be able to store information
- Be able to retrieve information
37
Use office equipment
Verified
Key Learning Objectives:
- Know about different types of office equipment and its uses
- Understand the purpose of following instructions and health and safety procedures
- Understand how to use equipment in a way that minimises waste
- Know about the different types of problems that may occur when using equipment and how to deal with them
- Understand the purpose of meeting work standards and deadlines
- Understand the purpose of leaving equipment and the work area ready for the next user
- Be able to use office equipment
38
Working with customers and others in the cleaning and support services industry
Verified
Key Learning Objectives:
- Understand how to communicate effectively with customers
- Understand how to meet customers’ needs
- Understand how to contribute to effective team working
Regulatory & Verification Details
- Qualification Number (QN)
- 601/3219/X
- Regulated Status
- Available to learners
- Awarding Body
- iCQ
- Qualification Type
- Occupational Qualification
- Operational Start
- May 2014