iCQ
Level 1
QN: 601/5329/5
Curriculum Active
iCQ Level 1 Diploma in Progression
Official qualification regulated by Ofqual, awarded by iCQ. Classified as a Vocationally-Related Qualification. Total guided learning hours: 671 hours.
Qualification Level
Level 1
Awarding Body
iCQ
Syllabus Units
27 Units
Guided Hours
671 hrs
Instant access to interactive lessons, quizzes, and spaced revision.
Course Syllabus & Study Modules
Complete breakdown of verified curriculum topics and learning objectives.
1
Alcohol and Drug Misuse Awareness
Verified
Key Learning Objectives:
- Know the differences between some types of drugs and alcoholic drinks.
- Understand the causes of alcohol and/or drug mis
- Know the physical and/or psychological effects of drug and alcohol mis
- Understand the implications of drug and/or alcohol mis
- use on others.
- Understand health issues associated with drug and alcohol mis
- Know about the effects of withdrawing from drugs and/or alcohol.
- Know about agencies offering help and information.
2
Building a Personal Career Portfolio
Verified
Key Learning Objectives:
- Know about own skills, abilities, experience, knowledge and personal qualities
- Be able to build a portfolio of personal/educational information
- Be able to produce a Curriculum Vitae (CV)
- Be able to identify personal goals
3
Developing Group and Teamwork Communication Skills
Verified
Key Learning Objectives:
- Understand the roles and responsibilities associated with working in a group.
- Interact successfully with group members and staff in a range of contexts.
- Demonstrate listening and conversational skills for social interaction., Be aware of others’ rights to communicate within a group situation.
- Recognise the importance of co-operation when working in group situations., Accept and respond to praise and criticism in a variety of context., Be aware of the role of those in authority and their relationship with them.
4
Developing own Interpersonal Skills
Verified
Key Learning Objectives:
- Be able to identify own skills.
- Understand the need for time management.
- Be able to recognise signs of stress.
- Be able to recognise different types of criticism.
- Be able to recognise confident behaviour in self and others.
- Know what is meant by non-verbal communication.
- Know the difference between aggressive, passive and assertive behaviour.
5
Developing Personal Confidence And Self Awareness
Verified
Key Learning Objectives:
- Understand reasons for feeling confident and lacking confidence.
- Understand effective participation in social situations., Understanding ways to manage stress.
- Know how to set personal objectives and plan for personal progression.
6
Developing Skills for Gaining Employment
Verified
Key Learning Objectives:
- Be able to identify possible employment options.
- Be able to complete an application form.
- Be able to create a straightforward Curriculum Vitae (CV).
- Understand how to conduct self at interview.
- Be able to locate job and training opportunities in a local area.
- Be able to plan for future career development.
7
Health And Safety Awareness
Verified
Key Learning Objectives:
- Understand Health and Safety procedures and signage.
- Be able to undertake safe working practices.
8
Health and Safety Awareness in a Working Environment
Verified
Key Learning Objectives:
- Understand health and safety procedures and equipment.
- Be able to observe safe working practices.
9
Improving Assertiveness and Decision Making
Verified
Key Learning Objectives:
- Be able to speak up in a group situation with confidence.
- Know own decisions and choices.
- Know the rights and responsibilities of self and others in given situations.
- Be able to negotiate to achieve a desired outcome.
- Understand the benefits of assertiveness.
10
Improving Own Confidence
Verified
Key Learning Objectives:
- Know about confidence
- Know how communication skills can contribute to improving confidence
- Know about decision-making and associated emotions and feelings
- Know how having goals/targets can increase confidence
11
Individual Rights and Responsibilities
Verified
Key Learning Objectives:
- Know that they have individual rights and responsibilities
12
Introduction to Alcohol Awareness for the Individual
Verified
Key Learning Objectives:
- Know about differences in unit strengths.
- Know the possible causes of alcohol mis
- Recognise some of the physical and psychological effects of alcohol mis
- use., Be aware of the effects that alcohol mis
- use can have on others., Be aware of the health issues associated with alcohol mis
- Recognise the effects of withdrawing from alcohol.
- Know some of the agencies offering help and information about alcohol mis
13
Introduction to Customer Service Skills
Verified
Key Learning Objectives:
- Understand the benefits to the organisation of good customer service.
- Understand the possible consequences of poor customer service.
- Understand the value of first impressions.
- Understand positive verbal and non-verbal interaction with customers.
- Understand that respect for the individual is at the heart of good customer service.
- Understand his/her role in dealing with complaints from customers.
14
Introduction to Drug Awareness for the Individual
Verified
Key Learning Objectives:
- Know the differences between types of drugs, including their legal status.
- Know causes of drug mis
- Be able to recognise physical and psychological effects of drug mis
- Be able to identify the impact that drug mis
- use may have on others.
- Be able to identify health issues associated with drug mis
- Know effects of withdrawing from drugs.
- Be able to identify agencies offering help and information on drug mis
15
Managing Social Relationships
Verified
Key Learning Objectives:
- Understand how to interact with others in a range of social situations
- Demonstrate how to interact with others in a range of social situations
16
Personal Budgeting and Managing Money
Verified
Key Learning Objectives:
- Understand what is meant by income and expenditure.
- Understand ways to deal with living on a limited budget.
- Know how to undertake financial transactions.
- Understand key financial information on everyday documents.
- Understand what saving means.
- Be able to produce a simple budget plan.
17
Recognising Own Skills For Personal Development
Verified
Key Learning Objectives:
- Know his/her own strengths and weaknesses.
- Know his/her own skills.
- Know his/her current life situation.
- Know how to make positive decisions.
- Know about personal objectives and make action plans for self-improvement.
18
Skills for Employability
Verified
Key Learning Objectives:
- Understand the need for Health and Safety procedures at work.
- Be able to participate in a task in a work-simulated environment.
- Be able to work as part of a team.
- Know social skills needed for work.
19
Speaking and Listening Skills
Verified
Key Learning Objectives:
- Be able to communicate with others.
- Be able to present information effectively to others.
- Be able to obtain information from others
- Be able to engage in discussion.
20
Take Part in an Activity
Verified
Key Learning Objectives:
- Be able to participate in an activity
21
Time Management
Verified
Key Learning Objectives:
- Know how he/she spends his/her time.
- Understand time management skills.
- Know how to use time management as a way of reducing stress.
22
Understanding Customer Service
Verified
Key Learning Objectives:
- Understand the benefits to an organisation of good customer service.
- Understand the possible consequences of poor customer service.
- Understand the value of first impressions.
- Understand positive verbal and non-verbal interaction with customers.
- Understand that respect for the individual is at the heart of good customer service.
- Understand own role in dealing with complaints from customers.
23
Understanding Diversity within Society
Verified
Key Learning Objectives:
- Understand what is meant by 'Diversity in Society'.
- Know about diverse social groups and their practices.
- Be able to identify similarities between diverse groups.
- Understand the importance of respecting diversity in a tolerant society.
- Be able to recognise the contributions of diverse groups to society.
24
Understanding Equal Opportunities
Verified
Key Learning Objectives:
- Understand discrimination with regard to ethnicity, gender, disability and sexuality.
- Understand equal opportunities.
- Understand ways of challenging discrimination.
- Know about support agencies in his/her area.
25
Understanding Personal And Interpersonal Conflict
Verified
Key Learning Objectives:
- Understand the different conflicts that may occur frequently.
- Understand the possible negative and positive outcomes of conflict.
- Understand the causes of conflict.
- Understand the emotions and physical responses experienced during a conflict.
- Know types of behaviours that are likely to increase and decrease the level of a conflict.
26
Understanding Self in Conflict
Verified
Key Learning Objectives:
- Understand own reactions to conflict.
- Understand how others can influence behaviour towards or away from conflict.
- Understand the concept of triggers for conflict.
- Understand the process of getting hooked into a conflict.
- Understand the process of getting unhooked from a conflict.
- Understand significant life events that may influence personal behaviour.
- Understand the concept of getting locked into a ‘vicious cycle’ of behaviour.
- Understand the concept of choice in terms of alternative actions which will take someone out of a ‘vicious cycle’.
27
Understanding Young People, Law And Order
Verified
Key Learning Objectives:
- Understand why young people might become involved in crime.
- Understand the consequences of crime on different people.
- Understand the Criminal/Youth Justice System.
- Understand custodial and alternative forms of sentences.
- Understand the role of a local agency.
Regulatory & Verification Details
- Qualification Number (QN)
- 601/5329/5
- Regulated Status
- Available to learners
- Awarding Body
- iCQ
- Qualification Type
- Vocationally-Related Qualification
- Operational Start
- Jan 2015