iCQ
Level 2
QN: 601/6404/9
Curriculum Active
iCQ Level 2 Certificate in WorkSkills
Official qualification regulated by Ofqual, awarded by iCQ. Classified as a Vocationally-Related Qualification. Total guided learning hours: 1754 hours.
Qualification Level
Level 2
Awarding Body
iCQ
Syllabus Units
124 Units
Guided Hours
1754 hrs
Instant access to interactive lessons, quizzes, and spaced revision.
Course Syllabus & Study Modules
Complete breakdown of verified curriculum topics and learning objectives.
1
Academic Research Skills
Verified
Key Learning Objectives:
- Understand how to research for a study topic
- Be able to implement research of relevant topic
- Be able to evaluate research conclusions
2
Alternatives to Paid Work
Verified
Key Learning Objectives:
- Know different alternatives to paid work
- Know the benefits that individuals can gain from taking part in alternatives to paid work
3
Applying for a Job
Verified
Key Learning Objectives:
- Understand different methods of applying for jobs
- Be able to complete a job application
4
Being Responsible for Other People’s Money
Verified
Key Learning Objectives:
- Know the importance of keeping other people’s money safe
- Know how to handle other people’s money responsibly
- Be able to complete simple money calculations using other people’s money
5
Building Working Relationships with Colleagues
Verified
Key Learning Objectives:
- Know why it is important to get on well with colleagues
- Be able to work with employers and/or managers
- Be able to work with peers in the workplace
6
Building Working Relationships with Customers
Verified
Key Learning Objectives:
- Know that the way of presenting self makes an impression on a customer or client
- Know that organisations normally have protocols for dealing with customers or clients
- Be able to interact positively with customers or clients in line with given protocols
7
Career Development
Verified
Key Learning Objectives:
- Know how to use careers information
- Understand personal strengths and weaknesses relating to career choice
- Be able to plan own career development
8
Career Progression
Verified
Key Learning Objectives:
- Understand career progression
- Be able to assess skills and qualities for career progression
- Be able to plan short-term goals for career progression
9
Coaching Skills for the Workplace
Verified
Key Learning Objectives:
- Know the value of coaching to the coach, coachee and stakeholder
- Understand the characteristics and skills of a coach and coachee
- Be able to use coaching skills
10
Communicating Solutions to Others
Verified
Key Learning Objectives:
- Know how to solve problems
- Know how to communicate the solution appropriately to others
- Be able to communicate the solution appropriately to others
- Be able to review own performance
11
Communication Skills for Work
Verified
Key Learning Objectives:
- Know about communication for the workplace
- Be able to communicate for the workplace
12
Conduct at Work
Verified
Key Learning Objectives:
- Know about appropriate conduct for the workplace
- Be able to demonstrate good conduct
- Be able to carry out a review of own conduct
13
Contributing to Meetings
Verified
Key Learning Objectives:
- Know the format of a meeting
- Know how to prepare for meetings
- Be able to contribute effectively at meetings
14
Critical Thinking
Verified
Key Learning Objectives:
- Know the value of critical thinking skills
- Understand how to think critically
- Be able to develop own critical thinking skills
15
Developing Confidence for Work
Verified
Key Learning Objectives:
- Understand the benefits of confidence for work
- Understand how confidence is supported by assertive behaviour
- Understand how to develop confidence for work
16
Developing Personal Presentation Skills for the Workplace
Verified
Key Learning Objectives:
- Know about personal presentation for the workplace
- Be able to present self appropriately for the workplace
17
Developing Personal Skills for Leadership
Verified
Key Learning Objectives:
- Know the main features of leadership.
- Know how to demonstrate own leadership skills.
- Be able to prepare for a leadership activity.
18
Effectiveness at Work
Verified
Key Learning Objectives:
- Understand effective workplace behaviour.
- Be able to demonstrate effective working practice.
- Be able to evaluate their own practice.
19
Giving and Receiving Feedback
Verified
Key Learning Objectives:
- Understand the purpose of constructive feedback in the workplace
- Be able to give and receive constructive feedback
- Be able to review own skills in giving and receiving constructive feedback
20
Health and Safety at Work
Verified
Key Learning Objectives:
- Know about health and safety responsibilities for the workplace
- Know about risks and hazards in the workplace
- Know emergency procedures in the workplace
- Be able to work safely in a workplace environment
21
Interview Skills
Verified
Key Learning Objectives:
- Be able to prepare to be interviewed
- Be able to respond to questions in an interview
- Be able to assess own performance in an interview
22
Introduction to Health and Safety at Work
Verified
Key Learning Objectives:
- Know about health and safety for the workplace
- Know potential workplace hazards
- Know about workplace emergencies
23
Investigating Rights and Responsibilities at Work
Verified
Key Learning Objectives:
- Know rights of employees in the workplace
- Know how to respect the rights of others in the workplace
- Know employee responsibilities in the workplace
- Know where to get help for problems with rights and responsibilities at work
24
Learning from More Experienced People
Verified
Key Learning Objectives:
- Know about situations where they might interact with more experienced people.
- Know ways in which more experienced people work effectively.
- Know how to improve performance by learning from those who have more experience.
25
Learning from Work Placement
Verified
Key Learning Objectives:
- Be able to reflect on the experience of the work placement
- Know what has been learned from the work placement
- Be able to use learning from the work placement to set goals
26
Learning with Colleagues and Other Learners
Verified
Key Learning Objectives:
- Know of situations where learning can take place
- Be able to interact with colleagues or other learners in a learning situation
- Know that people have preferred individual learning styles
- Be able to record progress in learning
27
Literacy for the workplace
Verified
Key Learning Objectives:
- Be able to understand straightforward work-related text
- Be able to write text about work-related issues using correct language
- Be able to communicate effectively for the workplace
28
Managing a Work-life Balance
Verified
Key Learning Objectives:
- Know about a work-life balance
- Understand the impact of stress on the work-life balance
- Be able to manage a work-life balance
29
Managing Your Health at Work
Verified
Key Learning Objectives:
- Understand the employee’s role in maintaining good health at work.
- Know the services employers can provide to maintain the health of the workforce.
- Know sources of help to ensure good health at work.
30
Managing Your Own Learning
Verified
Key Learning Objectives:
- Know own learning goals.
- Understand opportunities and practical issues involved in pursuing learning goals.
- Be able to plan a programme to achieve learning goals.
- Understand the learning environment.
- Be able to follow the learning programme and review progress.
- Be able to review the learning programme.
31
Managing Your Own Money
Verified
Key Learning Objectives:
- Be able to produce a personal budget.
- Understand the use of credit to borrow money.
32
Maximising Potential When Applying for a Job
Verified
Key Learning Objectives:
- Be able to use sources of information to find job vacancies which maximise own potential
- Understand how to use organisation-related information
- Be able to prepare documentation to support a job application
33
Mentoring Skills for the Workplace
Verified
Key Learning Objectives:
- Know the purpose and benefits of mentoring
- Understand the mentoring process
- Be able to use mentoring skills
34
Negotiation Skills and Persuasion in the Workplace
Verified
Key Learning Objectives:
- Know about persuasion in the workplace
- Be able to use skills to negotiate
- Be able to review own skills in negotiating
35
Numeracy for the workplace
Verified
Key Learning Objectives:
- Be able to correctly solve work related problems using whole numbers up to 100
- Be able to use units of measure to solve work-related numeracy problems
- Be able to interpret charts to solve work-related problems
36
Organising and Chairing Meetings
Verified
Key Learning Objectives:
- Know how to organise meetings
- Understand how the responsibilities and actions of individuals can influence a meeting
- Be able to chair a meeting
- Be able to review own meeting skills
37
Personal Presentation for the Workplace
Verified
Key Learning Objectives:
- Know the requirements for personal presentation for the workplace
- Know how requirements for personal presentation vary across different types of workplace
- Be able to present self for the workplace
38
Personal Skills for Leadership
Verified
Key Learning Objectives:
- Understand personal skills required for leadership
- Understand different types of leadership and management
- Be able to develop personal skills for leadership
39
Planning an Enterprise Activity
Verified
Key Learning Objectives:
- Know the key requirements of an enterprise activity
- Know the costs of producing the chosen product or service
- Know how to promote and sell the chosen product or service
- Be able to promote and sell the chosen product or service
40
Planning for Further Learning Development
Verified
Key Learning Objectives:
- Be able to identify strengths and needs in own learning
- Understand opportunities for further learning development
- Be able to plan own further learning development
41
Planning for Professional Development
Verified
Key Learning Objectives:
- Know how to identify strengths and needs for own role
- Understand opportunities for professional development
- Be able to plan own professional development
42
Positive Attitudes and Behaviours at Work
Verified
Key Learning Objectives:
- Understand the importance of positive attitudes and behaviours at work
- Be able to demonstrate a range of positive attitudes and behaviours in the workplace
- Be able to assess own attitudes and behaviours in the workplace
43
Practising Leadership Skills with Others
Verified
Key Learning Objectives:
- Know how to lead a group activity.
- Be able to demonstrate effective leadership skills with others.
- Be able to review own leadership performance.
44
Preparing for an Interview
Verified
Key Learning Objectives:
- Know information required to prepare for an interview
- Be able to prepare for interview questions
- Be able to plan travel for an interview
45
Preparing for Work Placement
Verified
Key Learning Objectives:
- Know about the work placement company or organisation
- Know what is expected of the learner during the work placement
- Be able to set goals to help the learner get the most out of the work placement
46
Presentations for Work
Verified
Key Learning Objectives:
- Understand the purpose of presentations in the workplace
- Be able to present to a specific audience
- Be able to review own performance
47
Presenting Accurate Documents
Verified
Key Learning Objectives:
- Know why it is important to record information accurately
- Know the appropriate use of different types of workplace documents
- Be able to produce documents suitable for the workplace
48
Produce a CV
Verified
Key Learning Objectives:
- Know the purpose of a CV
- Know information required in a CV
- Know the purpose of a reference in a CV
- Be able to produce a CV
49
Producing a Product
Verified
Key Learning Objectives:
- Know how to make a product or item
- Understand the skills required to make the product or item
- Be able to produce the product or item safely
- Be able to assess how well the product or item was made
50
Project Management Skills
Verified
Key Learning Objectives:
- Know the purpose and process of project management
- Understand skills and knowledge required for project management
- Be able to plan a project to a given specification
51
Recognition and Resolution of Bullying in the Workplace
Verified
Key Learning Objectives:
- Understand the effects of bullying in an organisation
- Know about resolution of bullying in an organisation
52
Reflecting on Work Placement
Verified
Key Learning Objectives:
- Know the benefits of work placement for own development
- Understand the role of reflection in supporting the development of personal and work skills
- Be able to reflect on skills and knowledge demonstrated during work placement
53
Reviewing Professional Development
Verified
Key Learning Objectives:
- Know how to review own professional development
- Understand how to assess own professional development
- Be able to plan own further professional development
54
Running an Enterprise Activity
Verified
Key Learning Objectives:
- Know the reasons that would make an enterprise activity successful
- Be able to carry out an enterprise activity
- Know how to keep accurate records to identify profit and loss
55
Safe Learning in the Workplace
Verified
Key Learning Objectives:
- Know about risks and hazards in the workplace
- Know what responsibilities people have for safety in the workplace
- Know how to reduce risk of harm to self or others
- Know how to deal with low risk hazards in the workplace environment
56
Searching for a Job
Verified
Key Learning Objectives:
- Know sources of information about jobs
- Know how to recognise own interests and skills for job roles
- Know how to search for job vacancies
57
Self-assessment
Verified
Key Learning Objectives:
- Understand personal strengths and weaknesses
- Understand the importance of recognising personal skills and qualities
- Understand goal-setting
58
Self-management Skills
Verified
Key Learning Objectives:
- Understand the importance of self-management for work.
- Be able to self-manage for work.
- Be able to review own self-management skills for work.
59
Setting and Meeting Targets at Work
Verified
Key Learning Objectives:
- Be able to set personal targets for a workplace.
- Be able to review progress in meeting own targets.
60
Skills for a Portfolio Career
Verified
Key Learning Objectives:
- Know the benefits and risks of portfolio working
- Understand the skills and knowledge suitable for portfolio working
- Be able to develop portfolio working skills
61
Skills for Starting a Business
Verified
Key Learning Objectives:
- Understand skills required for starting up a business
- Be able to review own personal and work skills required to start up a business
62
Solving Work-related Problems
Verified
Key Learning Objectives:
- Understand problems that individuals may face at work
- Know how to find help for problems which arise at work
- Know how to find a solution to a workplace problem
- Know how to apply a strategy to solve a workplace problem
63
Speaking Confidently at Work
Verified
Key Learning Objectives:
- Be able to contribute to workplace discussions and conversations
- Know about different types of language
- Be able to use language which is appropriate for the work situation
- Know why it is important to speak confidently at work
64
Strategies to Improve Job Interview Skills
Verified
Key Learning Objectives:
- Know how to prepare for a job interview
- Understand what is expected in an interview situation
- Be able to participate in an interview
- Be able to reflect on own interview performance
65
Summarising Documents
Verified
Key Learning Objectives:
- Know that summaries are written for a particular audience and purpose
- Be able to distinguish between the key points and supporting material in straightforward documents
- Be able to summarise the key points of straightforward documents
66
Taking Notes at Meetings
Verified
Key Learning Objectives:
- Know the importance of taking notes at meetings
- Know different ways of recording notes during meeting
- Be able to write up notes of a meeting
67
Understanding employment responsibilities and rights
Verified
Key Learning Objectives:
- Know the statutory rights and responsibilities of employees and employers within own area of work
- Understand agreed ways of working that protect own relationship with employer
- Know how own role fits within the wider context of the sector
- Know career pathways available within own and related sectors
68
Using a CV and Covering Letter to Apply for a Job
Verified
Key Learning Objectives:
- Know the purpose of a CV and covering letter
- Know the type of information usually included in a CV and covering letter
- Know the importance of references in a CV
- Be able to produce a CV and covering letter for a job application
69
Working as a Volunteer
Verified
Key Learning Objectives:
- Understand the role volunteers play in different volunteering situations
- Be able to undertake voluntary work
70
Working in a Team
Verified
Key Learning Objectives:
- Know about team working
- Know how to match their strengths and interests to a team task
- Know their own role and responsibilities in relation to a team task
- Be able to work positively as a member of a team
- Know own performance as a member of a team
Regulatory & Verification Details
- Qualification Number (QN)
- 601/6404/9
- Regulated Status
- Available to learners
- Awarding Body
- iCQ
- Qualification Type
- Vocationally-Related Qualification
- Operational Start
- Jul 2015