Open Awards
Entry Level
QN: 603/6199/2
Curriculum Active
Open Awards Entry Level Award in Customer Service (Entry 2) (RQF)
Official qualification regulated by Ofqual, awarded by Open Awards. Classified as a Vocationally-Related Qualification. Total guided learning hours: 38 hours.
Qualification Level
Entry Level
Awarding Body
Open Awards
Syllabus Units
2 Units
Guided Hours
38 hrs
Instant access to interactive lessons, quizzes, and spaced revision.
Course Syllabus & Study Modules
Complete breakdown of verified curriculum topics and learning objectives.
1
Customer Service Skills
Verified
Key Learning Objectives:
- Understand what is meant by good customer service
- Understand own role in providing a service to customers
- Be able to work with customers
2
Dealing with Customers Queries and Complaints
Verified
Key Learning Objectives:
- Be able to deal with customer queries and complaints
Regulatory & Verification Details
- Qualification Number (QN)
- 603/6199/2
- Regulated Status
- Available to learners
- Awarding Body
- Open Awards
- Qualification Type
- Vocationally-Related Qualification
- Operational Start
- Aug 2020