Open Awards
Entry Level
QN: 603/6200/5
Curriculum Active
Open Awards Entry Level Award in Customer Service (Entry 3) (RQF)
Official qualification regulated by Ofqual, awarded by Open Awards. Classified as a Vocationally-Related Qualification. Total guided learning hours: 48 hours.
Qualification Level
Entry Level
Awarding Body
Open Awards
Syllabus Units
2 Units
Guided Hours
48 hrs
Instant access to interactive lessons, quizzes, and spaced revision.
Course Syllabus & Study Modules
Complete breakdown of verified curriculum topics and learning objectives.
1
Customer Service Skills
Verified
Key Learning Objectives:
- Understand why good customer service is important
- Understand customer needs and how an organisation tries to meet them
- Know ways to provide good customer service
- Be able to provide good customer service
2
Dealing with Queries and Requests
Verified
Key Learning Objectives:
- Know the services or products of a section or department within an organisation
- Know how to answer customers' questions
- Know how to respond to customers' queries or requests
Regulatory & Verification Details
- Qualification Number (QN)
- 603/6200/5
- Regulated Status
- Available to learners
- Awarding Body
- Open Awards
- Qualification Type
- Vocationally-Related Qualification
- Operational Start
- Aug 2020