Open Awards
Level 1
QN: 603/6201/7
Curriculum Active
Open Awards Level 1 Award in Customer Service (RQF)
Official qualification regulated by Ofqual, awarded by Open Awards. Classified as a Vocationally-Related Qualification. Total guided learning hours: 54 hours.
Qualification Level
Level 1
Awarding Body
Open Awards
Syllabus Units
2 Units
Guided Hours
54 hrs
Instant access to interactive lessons, quizzes, and spaced revision.
Course Syllabus & Study Modules
Complete breakdown of verified curriculum topics and learning objectives.
1
Customer Service
Verified
Key Learning Objectives:
- Understand the benefits to an organisation of good customer service
- Know about the possible consequences of poor customer service
- Know about the value of giving customers a positive first impression of an organisation
- Know about verbal and non-verbal interaction with customers
- Know how to respect customer needs
- Know how to deal with customer complaints
2
Dealing with Customer Queries and Complaints
Verified
Key Learning Objectives:
- Know how resolving customer queries and complaints contributes to customer loyalty.
- Understand how to manage angry customers when dealing with customer queries and complaints.
- Be able to deal with customer queries.
- Be able to deal with customer complaints in a retail environment
Regulatory & Verification Details
- Qualification Number (QN)
- 603/6201/7
- Regulated Status
- Available to learners
- Awarding Body
- Open Awards
- Qualification Type
- Vocationally-Related Qualification
- Operational Start
- Aug 2020