QNUK
Level 2
QN: 601/8802/9
Curriculum Active
QNUK Level 2 Award in Principles of Customer Service (RQF)
Official qualification regulated by Ofqual, awarded by QNUK. Classified as a Other Vocational Qualification. Total guided learning hours: 6 hours.
Qualification Level
Level 2
Awarding Body
QNUK
Syllabus Units
1 Units
Guided Hours
6 hrs
Instant access to interactive lessons, quizzes, and spaced revision.
Course Syllabus & Study Modules
Complete breakdown of verified curriculum topics and learning objectives.
1
QNUK Level 2 Award in Principles of Customer Service (RQF)
Introduction to customer services
Verified
Key Learning Objectives:
- Explain the principles of customer service
- Identify methods for determining customer needs and expectations
- Apply effective communication techniques when interacting with customers
- Determine appropriate actions to take when customer needs and expectations are not met
Regulatory & Verification Details
- Qualification Number (QN)
- 601/8802/9
- Regulated Status
- Available to learners
- Awarding Body
- QNUK
- Qualification Type
- Other Vocational Qualification
- Operational Start
- May 2016