TLM
Level 1
QN: 600/9056/X
Curriculum Active
TLM Level 1 Certificate in Skills for Employment
Official qualification regulated by Ofqual, awarded by TLM. Classified as a Vocationally-Related Qualification. Total guided learning hours: 850 hours.
Qualification Level
Level 1
Awarding Body
TLM
Syllabus Units
38 Units
Guided Hours
850 hrs
Instant access to interactive lessons, quizzes, and spaced revision.
Course Syllabus & Study Modules
Complete breakdown of verified curriculum topics and learning objectives.
1
TLM Level 1 Certificate in Skills for Employment
Applying for a Job
Verified
Key Learning Objectives:
- Identify different methods for applying to job vacancies, including online applications, paper forms, and speculative approaches.
- Describe the key sections typically required in a standard job application form.
- Complete a sample job application form with accurate personal details, employment history, and a personal statement.
- Explain the importance of tailoring an application to a specific job role and employer.
- Demonstrate an ability to proofread an application to eliminate common errors.
2
TLM Level 1 Certificate in Skills for Employment
Asserting Independence: Communicating with Augmentative and Alternative Communication
Verified
Key Learning Objectives:
- Express preferences and intent to known and unknown people in familiar and unfamiliar situations, Express opinions and feelings to known and unknown people in familiar and unfamiliar situations, Clarify issues in relation to asserting independence with known and unknown people in familiar and unfamiliar situations, Influence others in relation to asserting independence with known and unknown people in familiar and unfamiliar situations
3
TLM Level 1 Certificate in Skills for Employment
Awareness of Mental Health, Dementia and Learning Difficulties
Verified
Key Learning Objectives:
- Define mental health, dementia, and learning difficulties.
- Identify common signs and symptoms of mental health conditions.
- Describe the impact of dementia on an individual's daily life.
- Explain why promoting positive health and well-being is essential for individuals with these conditions.
- Outline key policies and local guidelines that protect individuals with mental health conditions, dementia, and learning disabilities.
- Give examples of how to apply person-centred approaches in support settings.
4
TLM Level 1 Certificate in Skills for Employment
Building Working Relationships with Customers
Verified
Key Learning Objectives:
- Describe the key elements of personal presentation that influence customer perceptions
- Explain the purpose and benefits of following organisational protocols when interacting with customers
- Demonstrate appropriate verbal and non-verbal communication techniques in a customer-facing scenario
- Identify common customer needs and how to respond positively using standard protocols
- Evaluate the impact of first impressions on customer satisfaction and loyalty
5
TLM Level 1 Certificate in Skills for Employment
Citizenship
Verified
Key Learning Objectives:
- Identify the key rights and responsibilities of citizens in the UK.
- Explain the importance of equal opportunities in the workplace.
- Describe how government services and policies affect daily life.
- Give examples of how the law protects citizens from discrimination.
- Discuss the impact of being an active citizen on the community.
6
TLM Level 1 Certificate in Skills for Employment
Contribute to Effective Customer Care
Verified
Key Learning Objectives:
- Identify the key principles of good customer service and their impact on the customer experience.
- Demonstrate effective communication skills, including active listening and clear verbal and non-verbal cues, during customer interactions.
- Explain the importance of adhering to organisational policies and procedures when delivering customer service.
- Describe the role of professional behaviour and personal presentation in creating a positive customer impression.
- Apply organisational procedures to handle a customer query or complaint in a respectful and effective manner.
7
TLM Level 1 Certificate in Skills for Employment
Dealing with Problems at Work
Verified
Key Learning Objectives:
- Identify different types of problems that can occur in a workplace setting
- Describe the appropriate people to approach for help with specific work-related problems
- Demonstrate effective communication when reporting a problem to a supervisor or colleague
- Participate actively in a team activity to generate and evaluate potential solutions to a work problem
- Reflect on the outcomes of a problem-solving activity to identify lessons learned
8
TLM Level 1 Certificate in Skills for Employment
Developing Citizenship Through A Youth Organisation
Verified
Key Learning Objectives:
- Identify key ways youth organisations promote active citizenship.
- Describe how participation in a youth group can enhance an individual’s self-esteem.
- Give examples of community contributions made by a youth organisation.
- Outline the personal skills gained from youth organisation involvement that contribute to employability.
- Reflect on a personal experience in a youth organisation and explain its impact on your citizenship development.
9
TLM Level 1 Certificate in Skills for Employment
Developing skills for remote working
Verified
Key Learning Objectives:
- Describe the essential elements of a productive remote working environment
- Demonstrate appropriate use of remote communication tools for team interactions
- Apply time management techniques to prioritise tasks and meet deadlines
- Explain the importance of professional conduct in virtual meetings and written communications
- Evaluate personal performance against remote working standards to identify areas for development
- Implement a self-review process to track progress and set improvement goals
10
TLM Level 1 Certificate in Skills for Employment
Developing team and interpersonal skills
Verified
Key Learning Objectives:
- Identify key roles within a team and outline their responsibilities
- Describe the importance of interpersonal skills in a team setting
- Demonstrate active listening and appropriate verbal/non-verbal communication during a team activity
- Contribute to a group meeting by sharing ideas and following an agenda
- Recognise positive and negative interpersonal behaviours in a team interaction
11
TLM Level 1 Certificate in Skills for Employment
Effective Communication in the Workplace
Verified
Key Learning Objectives:
- Identify the key benefits of effective communication in a work setting
- Describe different types of communication used in various workplace situations
- Demonstrate appropriate written communication for a specified workplace scenario
- Deliver a short oral message clearly and coherently to a colleague
- Explain how non-verbal cues can impact communication outcomes
- Use correct spelling, grammar, and punctuation in a simple written message
12
TLM Level 1 Certificate in Skills for Employment
Effectiveness communication using remote systems
Verified
Key Learning Objectives:
- Identify different types of remote communication tools and their purposes
- Demonstrate appropriate use of at least two remote communication platforms for professional interaction
- Apply best practices for effective teamwork while working remotely
- Describe the importance of data security when using remote communication systems
- Follow organisational procedures to maintain safety and confidentiality online
13
TLM Level 1 Certificate in Skills for Employment
Equality and Diversity in the Care Sector
Verified
Key Learning Objectives:
- Explain the importance of inclusion in health and social care settings.
- Identify common barriers to inclusion and ways to overcome them.
- Describe inclusive work practices that promote equality and diversity.
- Outline key legislation relevant to equality and diversity in care.
- Demonstrate how to access advice and support on equality and diversity issues.
14
TLM Level 1 Certificate in Skills for Employment
Food Commodities
Verified
Key Learning Objectives:
- Identify the main categories of food commodities such as dairy, meat, grains, fruits, and vegetables.
- Describe where specific food commodities can be obtained, including local markets, wholesalers, and supermarkets.
- Explain the appropriate storage methods for perishable and non-perishable food items.
- Demonstrate awareness of the importance of correct storage to prevent spoilage and waste.
- List key considerations when receiving food deliveries, such as checking temperatures and packaging integrity.
15
TLM Level 1 Certificate in Skills for Employment
Health and Safety Awareness
Verified
Key Learning Objectives:
- Identify common workplace hazards
- Describe the purpose of health and safety procedures
- Demonstrate safe working practices in a given scenario
- Explain the importance of personal protective equipment (PPE)
- Outline emergency procedures in the workplace
16
TLM Level 1 Certificate in Skills for Employment
Health and Safety in Construction
Verified
Key Learning Objectives:
- Identify common types of accidents in construction environments.
- Describe strategies for minimising hazards and managing risks on site.
- Outline the correct selection and use of safety equipment in construction.
- State the main provisions of current health and safety legislation relevant to construction.
17
TLM Level 1 Certificate in Skills for Employment
Health, Safety, Life Support and Infection Prevention and Control
Verified
Key Learning Objectives:
- Identify key health and safety best practices relevant to a specific vocational context.
- Apply infection prevention and control procedures, including effective hand hygiene and correct use of PPE.
- Demonstrate basic life support techniques such as cardiopulmonary resuscitation (CPR) and the recovery position.
- Explain the role of risk assessments in identifying and mitigating workplace hazards.
- Recognise common workplace hazards and describe appropriate control measures.
18
TLM Level 1 Certificate in Skills for Employment
Improving Productivity Using IT
Verified
Key Learning Objectives:
- Evaluate the suitability of different IT systems and software for specific workplace tasks.
- Develop a detailed plan for using IT tools to maximize efficiency.
- Employ IT software proficiently to complete tasks within given timeframes.
- Critically review the effectiveness of selected IT tools in achieving task objectives.
- Identify opportunities for improving productivity through better IT usage.
19
TLM Level 1 Certificate in Skills for Employment
Introduction to looking after customers in a retail environment
Verified
Key Learning Objectives:
- Demonstrate appropriate personal presentation for a retail environment
- Use positive verbal and non-verbal communication techniques with customers
- Apply active listening skills to understand customer needs
- Respond to common customer enquiries accurately and courteously
- Project confidence and a welcoming attitude towards customers
20
TLM Level 1 Certificate in Skills for Employment
Introduction to Self-Employment
Verified
Key Learning Objectives:
- Define self-employment and distinguish it from being an employee
- Identify the key steps involved in planning to become self-employed
- Explain the purpose and basic components of a business plan
- Describe typical sources of income for a self-employed individual
- List common categories of expenditure in a small enterprise
- Calculate simple profit or loss from given income and expenditure data
21
TLM Level 1 Certificate in Skills for Employment
Managing Own Money
Verified
Key Learning Objectives:
- Identify common sources of income and categories of personal expenditure.
- Calculate total income and total expenditure to construct a simple personal budget.
- Describe different methods for carrying out financial transactions (e.g., cash, direct debit, online payments).
- Demonstrate the ability to complete a basic transaction accurately while checking for correctness.
- Explain the importance of keeping records of income, spending, and transactions.
22
TLM Level 1 Certificate in Skills for Employment
Managing Your Own Money
Verified
Key Learning Objectives:
- Be able to compare personal income with expenditure, Know how to save money, Understand borrowing money
23
TLM Level 1 Certificate in Skills for Employment
Person Centred Work Ethics
Verified
Key Learning Objectives:
- Define person-centred values and explain their importance in care settings.
- Demonstrate understanding of how to apply person-centred values in practice through examples.
- Identify key communication skills that support individual choice and respect.
- Describe ways to uphold privacy and dignity when providing personal care.
- Outline the main principles of handling information in a care setting, including confidentiality and data protection.
24
TLM Level 1 Certificate in Skills for Employment
Personal Presentation at Work
Verified
Key Learning Objectives:
- Identify key components of acceptable workplace appearance across different industries.
- Explain the potential negative consequences of unacceptable appearance on professional relationships and opportunities.
- Evaluate own personal presentation against given workplace standards.
- Propose improvements to personal presentation to meet employer expectations.
- Analyse how first impressions are influenced by appearance in a work context.
25
TLM Level 1 Certificate in Skills for Employment
Planning an Enterprise Activity
Verified
Key Learning Objectives:
- Identify key factors for selecting a viable enterprise activity, such as personal interests, available resources, and market demand.
- Describe essential roles and skills required for a team-based enterprise, matching them to specific tasks.
- Calculate the direct and indirect costs involved in producing and selling a simple product or service.
- Create a promotional item (e.g., poster, flyer, social media post) that includes a clear message and targets a defined audience.
- Evaluate the suitability of a chosen enterprise activity using a basic checklist of feasibility criteria.
26
TLM Level 1 Certificate in Skills for Employment
Public safety awareness
Verified
Key Learning Objectives:
- Identify key aspects of health and safety legislation relevant to public venues.
- Explain the importance of personal safety measures when working in public environments.
- Demonstrate an appropriate response to a simulated crowd-based incident.
- Evaluate potential hazards in a given public venue scenario.
- Apply principles of crowd safety to minimize risks.
27
TLM Level 1 Certificate in Skills for Employment
Roles and Responsibilities within the Care Sector
Verified
Key Learning Objectives:
- Identify key responsibilities of a care worker as outlined in a job description
- Describe the importance of personal development in the care sector
- Explain the concept of duty of care and its significance in safeguarding
- Apply duty of care principles to a given care scenario
- Reflect on own performance in a care setting to identify areas for improvement
28
TLM Level 1 Certificate in Skills for Employment
Running an Enterprise Activity
Verified
Key Learning Objectives:
- Explain strategies to maximise the likelihood of success in an enterprise activity.
- Plan the necessary steps, resources, and timelines to carry out an enterprise activity.
- Execute planned tasks within an enterprise activity, contributing effectively as a team member.
- Evaluate the outcomes of an enterprise activity against initial objectives.
- Propose recommendations for future improvement based on the review of an enterprise activity.
29
TLM Level 1 Certificate in Skills for Employment
Solve Mathematical Problems
Verified
Key Learning Objectives:
- Calculate total costs, discounts, and change from given amounts.
- Measure lengths, weights, and volumes using appropriate tools and units.
- Interpret simple charts and tables to extract relevant information.
- Estimate quantities and compare with actual results to verify accuracy.
- Apply the four basic operations to solve problems involving whole numbers, fractions, and decimals.
- Convert between units of time, money, and measurement as required by workplace tasks.
30
TLM Level 1 Certificate in Skills for Employment
Time management whilst working
Verified
Key Learning Objectives:
- Identify common time-wasting activities in the workplace
- Describe the benefits of effective time management for work performance
- Outline methods for prioritising daily work tasks using a recognised technique
- Demonstrate how to create a simple daily work schedule
- Apply a time management tool, such as a to-do list, to a given work scenario
- Explain how poor time management can negatively affect team performance
31
TLM Level 1 Certificate in Skills for Employment
Understanding effective customer relations at a public event
Verified
Key Learning Objectives:
- Identify the needs and expectations of different customer types at a public event
- Explain how to prepare for working with customers at a public event
- Describe what is meant by effective communication with customers at a public event
- Explain why good customer care is important at a public event
32
TLM Level 1 Certificate in Skills for Employment
Understanding Individual Needs within the Care Sector
Verified
Key Learning Objectives:
- Identify individual nutritional and hydration requirements based on care plans and health conditions.
- Apply food safety procedures to prevent harm and meet dietary preferences.
- Recognise indicators of abuse or neglect in adults and respond appropriately.
- Outline safeguarding procedures for reporting concerns about children’s welfare.
- Evaluate the importance of effective communication in safeguarding multi-disciplinary teams.
33
TLM Level 1 Certificate in Skills for Employment
Using Communication Skills in a Work Place
Verified
Key Learning Objectives:
- Demonstrate effective verbal communication in a workplace scenario, adapting message to audience.
- Identify personal communication strengths and areas for development using self-assessment.
- Apply active listening techniques, including paraphrasing and clarifying, during team interactions.
- Develop a personal action plan to improve a specific communication skill.
- Evaluate own communication development by reflecting on feedback from peers and supervisors.
34
TLM Level 1 Certificate in Skills for Employment
Work in a Team
Verified
Key Learning Objectives:
- Identify different team roles and their contributions to a shared task
- Demonstrate active listening and clear communication within a team scenario
- Apply structured approaches to resolve disagreements and reach consensus
- Evaluate the impact of providing help on team morale and productivity
- Reflect on personal strengths and areas for development when working in a team
35
TLM Level 1 Certificate in Skills for Employment
Working in a Team
Verified
Key Learning Objectives:
- Identify key behaviours that contribute to effective teamwork
- Describe own role and responsibilities within a team task
- Carry out a specific contribution to achieve a shared team goal
- Demonstrate positive interactions with team members during a task
- Reflect on personal performance and suggest areas for improvement
36
TLM Level 1 Certificate in Skills for Employment
Working with common office systems
Verified
Key Learning Objectives:
- Operate common office communication tools to exchange professional messages
- Create and edit digital documents using appropriate formatting and layout techniques
- Develop simple presentations that incorporate text, images, and basic design elements
- Input and manipulate data in spreadsheets to perform routine calculations and generate charts
- Demonstrate the integration of multiple office applications to complete workflow tasks
- Apply file management best practices to organize and secure office documents
37
TLM Level 1 Certificate in Skills for Employment
Working with Customers and Clients in Sports and Active Leisure Settings
Verified
Key Learning Objectives:
- Explain the impact of excellent customer service on customer retention and organisational reputation in sport and leisure.
- Identify the key customer service tasks performed by staff in different sport and active leisure settings.
- Demonstrate appropriate verbal and non-verbal communication skills when interacting with customers in a simulated environment.
- Apply a structured approach to resolving common customer complaints in a sports facility.
- Assess the influence of health, safety, and security considerations on customer service delivery.
38
TLM Level 1 Certificate in Skills for Employment
Working with Others
Verified
Key Learning Objectives:
- Identify different team roles and their contributions to a group activity
- Demonstrate appropriate communication techniques when collaborating with others
- Apply strategies for resolving disagreements within a team setting
- Assess own strengths and areas for improvement in a team context
- Provide constructive feedback to peers during group work
- Plan personal actions to enhance future teamwork performance
Regulatory & Verification Details
- Qualification Number (QN)
- 600/9056/X
- Regulated Status
- Available to learners
- Awarding Body
- TLM
- Qualification Type
- Vocationally-Related Qualification
- Operational Start
- May 2013