Accounting & Finance

    Highfield Qualifications
    Vocational

    Specification: 601/7879/6

    The HIGHFIELD-QUALIFICATIONS Vocational Accounting & Finance specification covers 96 topics with 370 learning objectives (601/7879/6). Use the topic browser below to explore subtopics, exam tips, common mistakes, and key terminology for each area of the course.

    This subject will help you develop key knowledge and skills required for exam success.

    96

    Units

    370

    Learning Outcomes

    409

    Assessment Guidance

    440

    Key Skills

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    Key Features

    • Master key concepts
    • Develop exam technique
    • Apply knowledge effectively

    Common Exam Mistakes

    Pitfalls to avoid in your exams

    • •Confusing uninsured losses with insured losses, leading to incorrect settlement offers or handling procedures.
    • •Failing to verify the identity of the claimant or third party, resulting in data protection breaches or fraudulent claims.
    • •Incorrect calculation of the settlement figure, such as overlooking deductions for contributory negligence or failing to apply policy limits.
    • •Neglecting to obtain all supporting documentation (e.g., invoices, police reports) before finalising the settlement, causing delays or disputes.
    • •Not following the formal complaints procedure when a disagreement arises, instead attempting to resolve it informally without proper documentation.
    • •Poor record-keeping, including incomplete logs or missing client consent, which fails to meet regulatory and audit standards.
    • •Omitting non-cash taxable benefits (like company cars or medical insurance) from the gross pay calculation.
    • •Confusing gross pay with net pay or taxable pay (e.g., deducting pension contributions before arriving at gross).

    Top Examiner Tips

    Expert advice for exam success

    • •Always reference the specific policy wording when classifying a loss as uninsured and when justifying your settlement calculation—this shows thorough understanding.
    • •Use the organisation's checklists and templates to ensure consistency and to demonstrate your ability to follow procedures; mention these in your portfolio evidence.
    • •When a complaint is raised, explicitly state the steps you followed from the complaints procedure, as assessors look for compliance with formal processes.
    • •Keep a reflective account of your decision-making for each stage of the claim, highlighting how you complied with FCA principles and data protection obligations.
    • •Always show workings step-by-step, especially for complex pro-rata calculations, to gain part marks even if the final answer is wrong.
    • •Refer to the latest HMRC guidance on what counts as gross pay, particularly for non-standard payments like tips or gratuities.
    • •For computerised payroll assessments, ensure you understand how to input period-specific data correctly, such as setting the correct pay frequency in the software.
    • •Double-check that all bonus and commission payments are included in the period in which they are paid, not when they were earned, for correct gross pay timing.

    Qualification Units

    96 units

    How this qualification is graded

    Vocational qualifications are marked against criteria, not an exam percentage. Each unit is assessed across three bands - build up from Pass by applying your knowledge to realistic workplace scenarios.

    Pass

    Accurately describe and explain the core knowledge for the unit and link it to the given scenario.

    Merit

    Apply and analyse that knowledge in detail, showing why it matters in the workplace context.

    Distinction

    Evaluate and justify decisions, weigh up alternatives and make well-reasoned professional recommendations.

    Agreeing the settlement of straightforward claims for uninsured losses

    This element covers the knowledge and skills required to handle the settlement of straightforward uninsured loss claims within financial services. Learners will understand the roles of insurance parties, policy details, and the step-by-step process for agreeing settlements while complying with legal and regulatory requirements. Practical application includes gathering information, following organisational procedures, resolving complaints, calculating correct settlement amounts, and maintaining accurate records in line with industry codes of conduct.

    Highfield Level 2 Certificate in Providing Financial Services (RQF)

    1 learning outcomes10 guidance points

    Calculate gross pay for different payroll periods

    This subtopic focuses on the composition of gross pay, including basic salary, overtime, commissions, bonuses, and taxable benefits, and how these are computed across various payroll frequencies such as weekly, bi-weekly, four-weekly, and monthly. Learners must accurately identify and sum all monetary and non-monetary components to determine the total taxable earnings for a given period, a fundamental prerequisite for correct PAYE and NIC calculations. Mastery ensures compliance with HMRC regulations and supports efficient payroll processing using computerised systems.

    Highfield Level 2 Certificate in Computerised Payroll (RQF)

    1 learning outcomes9 guidance points

    An Introduction to Accounting

    This subtopic provides an introduction to the fundamental principles of accounting, focusing on the application of basic mathematics in financial contexts such as calculating totals, discounts, and simple interest. It covers essential accounting terminology, the distinct roles and responsibilities within an accounting function, and the importance of clear communication. Additionally, learners explore the advantages of various IT programmes that support accounting tasks and gain practical skills in producing common business documents and using standard office equipment, all of which are critical for entry-level roles in finance.

    Highfield Level 1 Award in Accounting (RQF)

    1 learning outcomes14 guidance points

    Appraising and authorising applications for personal financing and credit facilities

    This element focuses on the end-to-end process of handling personal financing and credit applications, from initial assessment of customer affordability and creditworthiness to final authorisation and facility activation. It emphasises the application of lending criteria, risk evaluation, and compliance with regulatory frameworks such as the FCA’s Consumer Credit sourcebook (CONC). Learners will develop skills in communicating outcomes effectively and setting up approved facilities in line with organisational procedures.

    Highfield Level 3 Certificate in Providing Financial Services (RQF)

    6 learning outcomes8 guidance points

    Dealing with customers by telephone in a financial services environment

    This element focuses on the professional handling of telephone interactions within financial services, ensuring compliance with FCA conduct rules and data protection laws. Learners are expected to demonstrate effective communication skills tailored to customer needs, from opening a call with a clear greeting and identity verification to accurately processing requests or complaints while maintaining confidentiality and adhering to organisational procedures.

    Highfield Level 2 Certificate in Providing Financial Services (RQF)

    1 learning outcomes7 guidance points

    Calculating and quoting pension scheme retirement benefits

    This subtopic focuses on the accurate calculation and communication of retirement benefits from occupational pension schemes following a leaver notification. Learners must demonstrate competence in verifying member data completeness and acceptability under legislative and scheme rules, applying scheme-specific benefit formulas, identifying scenarios that warrant recalculation, and producing compliant benefit quotations. The content integrates scheme governance, data protection, and financial regulatory requirements essential for providing trustworthy financial services.

    Highfield Level 3 Certificate in Providing Financial Services (RQF)

    6 learning outcomes8 guidance points

    Dealing with requests to cancel financial services products or services

    This element focuses on the process of handling customer requests to cancel financial services products. Learners must demonstrate the ability to engage with customers to explore cancellation reasons, ensure they fully comprehend the implications, particularly the loss of features and benefits, and then accurately update records and issue confirmations in strict adherence to organisational protocols and regulatory obligations.

    Highfield Level 2 Certificate in Providing Financial Services (RQF)

    1 learning outcomes8 guidance points

    Carrying out initial assessment and investigating complex insurance claims

    This element equips learners with the skills to conduct thorough initial assessments and investigations of complex insurance claims, from verifying policy coverage and validating loss circumstances to gathering supplementary evidence. It emphasises the application of regulatory frameworks, effective communication, and meticulous record-keeping to determine claim outcomes accurately and fairly. Mastery of these competencies ensures compliance with industry standards and enhances customer trust in the claims process.

    Highfield Level 3 Certificate in Providing Financial Services (RQF)

    7 learning outcomes10 guidance points

    Charging and controlling securities for financing

    Charging and controlling securities involves the creation, perfection, and ongoing management of collateral interests taken by lenders over assets of a borrower to secure financing. This subtopic focuses on the practical and regulatory requirements for assigning, monitoring, and releasing various forms of security, ensuring compliance with relevant legislation such as the Companies Act 2006 and FCA rules.

    Highfield Level 3 Certificate in Providing Financial Services (RQF)

    6 learning outcomes8 guidance points

    Dealing with straightforward claims for insured losses

    This element focuses on the practical handling of straightforward claims within the general insurance sector, ensuring learners can navigate the claims process from initial notification to resolution. It covers the identification of insured perils, policy coverage interpretation, information gathering, customer communication, and adherence to regulatory and organisational requirements. Mastery of these skills enables efficient claim settlement, maintaining customer trust and compliance with industry standards.

    Highfield Level 2 Certificate in Providing Financial Services (RQF)

    7 learning outcomes10 guidance points

    Completing reports for mortgage and/or financial planning clients

    This element focuses on the essential skills required to compile, verify, and present comprehensive reports for clients in mortgage and financial planning contexts. It covers collaboration with advisers, accuracy in valuations, and strict adherence to regulatory standards, ensuring clients receive clear, compliant, and professional documentation.

    Highfield Level 3 Certificate in Providing Financial Services (RQF)

    5 learning outcomes8 guidance points

    Debt Collection Case Management Practice _pre legal_

    This subtopic focuses on the proactive management of debt collection cases prior to legal escalation, including systematic monitoring of collection activities, effective liaison with debtors and third parties, and the accurate preparation of documentation and evidence packs required to support potential court proceedings. It equips learners with the practical skills to handle cases in compliance with regulations, maintain thorough records, and make informed decisions on when to progress to legal action.

    Highfield Level 2 Certificate in Providing Financial Services (RQF), Highfield Level 3 Certificate in Providing Financial Services (RQF)

    5 learning outcomes14 guidance points2 criteria

    Debt Collection Case Management Principles _pre legal_

    This subtopic explores the administrative and communicative principles involved in managing debt collection cases prior to legal escalation. Learners will examine how to effectively liaise with debtors, creditors, and legal representatives while ensuring all documentation and evidence is accurately prepared to support potential legal proceedings. The focus is on regulatory compliance, professional ethics, and the practical steps required to transition a case from pre-legal to legal stages.

    Highfield Level 2 Certificate in Providing Financial Services (RQF), Highfield Level 3 Certificate in Providing Financial Services (RQF)

    12 learning outcomes15 guidance points2 criteria

    Complying with regulations within the financial services environment

    This element focuses on the practical application of regulatory compliance within financial services, ensuring that learners can identify, interpret, and adhere to the specific rules and standards governing their job roles. It covers the mechanisms for locating relevant regulations, implementing them in day-to-day operations, and taking appropriate action when non-compliance is detected.

    Highfield Level 3 Certificate in Providing Financial Services (RQF), Highfield Level 2 Certificate in Providing Financial Services (RQF)

    5 learning outcomes10 guidance points2 criteria

    Debt Collection Negotiations Practice

    This subtopic focuses on the practical skills required for conducting effective and ethical debt collection negotiations. Learners will develop techniques for initiating appropriate contact with debtors, assessing their financial capacity, handling disputes professionally, and collaboratively negotiating sustainable repayment arrangements. Mastery of these practices is essential for maintaining positive customer relationships while ensuring compliance with financial regulations.

    Highfield Level 2 Certificate in Providing Financial Services (RQF), Highfield Level 3 Certificate in Providing Financial Services (RQF)

    11 learning outcomes16 guidance points2 criteria

    Contributing to the development and launch of new products and/or services

    This subtopic examines the stage-gate process for developing and launching new financial products or services, from initial concept through to market introduction and post-launch evaluation. It emphasises the need for compliance with financial regulations, robust risk management, and collaborative input across teams to ensure a viable, customer-focused offering. Learners learn to apply their knowledge by actively contributing to each phase, documenting their role in bringing compliant and competitive financial solutions to market.

    Highfield Level 3 Certificate in Providing Financial Services (RQF)

    6 learning outcomes10 guidance points

    Creating and processing pension scheme new entrant records

    This element focuses on the practical competencies required to onboard new members into a specific pension scheme, ensuring that all records are created and processed accurately and within prescribed timescales. It encompasses understanding the scheme’s rules, communicating membership status to new entrants, and complying with relevant legal and organisational requirements, all of which are critical to maintaining the integrity of pension administration and supporting members’ financial wellbeing.

    Highfield Level 3 Certificate in Providing Financial Services (RQF)

    5 learning outcomes8 guidance points

    Debt Collection Negotiations Principles

    This subtopic equips learners with the fundamental principles of effective debt collection negotiations, covering appropriate initial contact, debtor profiling, dispute investigation, and repayment solution negotiation. It focuses on applying these principles in a regulated financial services environment to achieve fair outcomes while maintaining customer relationships and adhering to legal and ethical standards.

    Highfield Level 2 Certificate in Providing Financial Services (RQF), Highfield Level 3 Certificate in Providing Financial Services (RQF)

    2 learning outcomes14 guidance points2 criteria

    Debt Repayment Monitoring Practice

    This element covers the essential practices for monitoring debt repayment arrangements, ensuring that organizations can effectively track outstanding debts, identify non-payment early, and take appropriate corrective actions. It equips learners with the skills to review debtor accounts, instigate recovery processes, and safeguard repayment agreements to minimize financial risk. Proficiency in these practices is critical for maintaining cash flow and client relationships in financial services roles.

    Highfield Level 2 Certificate in Providing Financial Services (RQF), Highfield Level 3 Certificate in Providing Financial Services (RQF)

    7 learning outcomes16 guidance points2 criteria

    Dealing with complaints relating to financial services products and /or services

    This element focuses on the effective handling of customer complaints within financial services, ensuring compliance with regulatory bodies such as the Financial Conduct Authority (FCA) and adherence to internal procedures. Learners will develop skills in acknowledging, investigating, and resolving complaints while maintaining transparent communication and accurate records. The ultimate goal is to foster trust, improve service quality, and drive organisational learning through feedback-derived recommendations.

    Highfield Level 3 Certificate in Providing Financial Services (RQF)

    6 learning outcomes12 guidance points

    Debt Repayment Monitoring Principles

    This subtopic covers the essential principles of monitoring debtor accounts to ensure timely repayments. Learners will explore how to review account statuses, initiate appropriate actions for non-payment, and maintain ongoing oversight to protect repayment arrangements. Practical application includes using account management systems to track payments and communicating effectively with customers to prevent defaults.

    Highfield Level 2 Certificate in Providing Financial Services (RQF), Highfield Level 3 Certificate in Providing Financial Services (RQF)

    7 learning outcomes13 guidance points2 criteria

    Dealing with complex claims for insured losses

    This element focuses on the practical and technical skills required to manage and resolve complex insurance claims, where standard procedures may not apply. Learners will develop the ability to interpret policy terms, coordinate multiple parties, and negotiate settlements while adhering to legal and regulatory frameworks. Mastery ensures fair outcomes for customers and insurers alike in high-value or contentious loss scenarios.

    Highfield Level 3 Certificate in Providing Financial Services (RQF)

    7 learning outcomes10 guidance points

    Debtor Call Handling Practice

    This element covers the essential skills for handling debtor telephone calls professionally and compliantly. Learners will develop the ability to plan calls effectively, manage real-time conversations with sensitivity, and accurately document outcomes in accordance with regulatory and organisational requirements. Mastery ensures positive customer relationships while maximising debt recovery.

    Highfield Level 2 Certificate in Providing Financial Services (RQF), Highfield Level 3 Certificate in Providing Financial Services (RQF)

    12 learning outcomes17 guidance points2 criteria

    Dealing with complex claims for uninsured losses

    This subtopic covers the advanced procedures for handling complex insurance claims specifically for uninsured losses, which often involve third-party negotiations, detailed evidence gathering, and compliance with regulatory frameworks. Learners will gain practical skills in evaluating liability, negotiating settlements, and maintaining accurate records to meet both organisational standards and legal requirements.

    Highfield Level 3 Certificate in Providing Financial Services (RQF)

    5 learning outcomes7 guidance points

    Process payroll using computerised payroll software effectively

    This subtopic covers the essential skills for operating computerised payroll software to manage employee data, calculate gross-to-net pay across various pay frequencies, and produce statutory reports. Mastery ensures compliance with HMRC regulations and organisational procedures, enabling accurate and timely payments to employees. It also involves safeguarding data through regular system backups and updates.

    Highfield Level 2 Certificate in Computerised Payroll (RQF)

    1 learning outcomes6 guidance points

    Appraising applications for business financing and credit facilities

    This subtopic equips learners with the skills to systematically appraise business financing and credit applications, from initial preparation through to final decision communication. It covers the assessment of financial documents, risk evaluation, and compliance with regulatory standards, ensuring professionals can make informed, ethical lending decisions. Practical application includes analyzing cash flow, collateral, and creditworthiness to support or decline financing requests professionally.

    Highfield Level 3 Certificate in Providing Financial Services (RQF)

    6 learning outcomes8 guidance points

    Assessing and using complex financial information to reconcile accounts

    This subtopic covers the application of reconciliation techniques using complex financial data, such as bank statements and ledger entries. It requires learners to identify discrepancies, investigate root causes of imbalances, and implement corrective actions while adhering to financial regulations. Mastery of this skill ensures accurate financial records and underpins trust in financial servicing, directly applicable in roles like accounts clerks or financial assistants.

    Highfield Level 2 Certificate in Providing Financial Services (RQF), Highfield Level 3 Certificate in Providing Financial Services (RQF)

    7 learning outcomes18 guidance points2 criteria

    Dealing with pension scheme complaints and disputes

    This subtopic focuses on the comprehensive handling of pension scheme complaints and disputes, from initial processing through investigation to final resolution. It requires the application of regulatory frameworks, such as those set by the Financial Ombudsman Service, and internal scheme procedures to ensure fair and compliant outcomes. Mastery involves balancing legal obligations with effective communication to maintain trust in the pension scheme.

    Highfield Level 3 Certificate in Providing Financial Services (RQF)

    5 learning outcomes8 guidance points

    Debtor Call Handling Principles

    This subtopic covers the essential principles of handling telephone calls with debtors in a financial services context. Learners will understand how to prepare for outbound calls, communicate effectively during both inbound and outbound interactions, and accurately record call details in compliance with regulatory requirements and organisational policies.

    Highfield Level 2 Certificate in Providing Financial Services (RQF), Highfield Level 3 Certificate in Providing Financial Services (RQF)

    10 learning outcomes17 guidance points2 criteria

    Deliver reliable customer service

    This element focuses on the essential skills and processes required to deliver consistent, reliable customer service within financial services settings. Learners develop the ability to prepare effectively for customer interactions, maintain service standards, and evaluate service delivery to ensure compliance and customer satisfaction. The knowledge and behaviours underpin trust and professionalism in roles such as banking, insurance, and financial advice.

    Highfield Level 2 Certificate in Providing Financial Services (RQF)

    1 learning outcomes5 guidance points

    Generating and qualifying sales leads

    This subtopic equips learners with the knowledge and skills to ethically generate and qualify potential customers for financial services, ensuring compliance with relevant regulations such as the Financial Conduct Authority (FCA) guidelines, data protection laws, and internal codes of practice. It covers the end-to-end process from identifying target markets and using prospecting techniques to assessing lead viability, and requires demonstration of practical competence in customer prospecting.

    Highfield Level 2 Certificate in Providing Financial Services (RQF)

    1 learning outcomes8 guidance points

    Give customers a positive impression of yourself and your organisation.

    This element focuses on projecting a professional image in financial services interactions, ensuring customers feel valued and confident. It covers techniques for building rapport, responding appropriately to diverse customer needs, and clearly communicating financial information, all of which are essential for maintaining trust and regulatory compliance.

    Highfield Level 2 Certificate in Providing Financial Services (RQF)

    1 learning outcomes8 guidance points

    Improving and maintaining workplace competence in a financial services environment

    This element focuses on enabling learners to understand their role within a financial services organisation, set and agree work objectives, identify personal development needs, and create and implement a personal development plan. It emphasises the continuous cycle of self-assessment, planning, action, and review to maintain and enhance workplace competence in a regulated environment.

    Highfield Level 2 Certificate in Providing Financial Services (RQF), Highfield Level 3 Certificate in Providing Financial Services (RQF)

    6 learning outcomes14 guidance points2 criteria

    Debt Collection Operations Management Practice

    This unit focuses on the operational management of debt collection activities, emphasizing the maintenance of effective, compliant processes, the development of staff competency through targeted training and support, and the continuous improvement of collection strategies following systematic reviews. Learners will explore how to balance recovery outcomes with regulatory obligations and customer treatment principles.

    Highfield Level 3 Certificate in Providing Financial Services (RQF)

    5 learning outcomes6 guidance points

    Operating a multi-currency till

    This element covers the end-to-end operation of a multi-currency till in a financial services environment, including initial setup with accurate exchange rates and floats, secure transaction processing with vigilant counter security, proper shutdown and reconciliation, and continuous compliance with financial regulations and anti-money laundering codes. Mastery ensures customer trust, minimises financial risk, and upholds legal requirements in handling foreign exchange transactions.

    Highfield Level 2 Certificate in Providing Financial Services (RQF)

    4 learning outcomes8 guidance points

    Debt Collection Operations Management Principles

    This unit focuses on the principles of managing debt collection operations within financial services. Learners explore how to maintain efficient and compliant collection processes, develop employee skills through targeted training and support, and systematically review operations to drive continuous improvement in recovery rates and customer outcomes.

    Highfield Level 3 Certificate in Providing Financial Services (RQF)

    6 learning outcomes12 guidance points

    Operating a sterling counter till

    This element focuses on the competent operation of a sterling counter till within a financial services environment, encompassing end-to-end transactional processes from initial setup to final shutdown. It ensures learners can handle cash and other instruments accurately while maintaining strict adherence to security procedures and regulatory compliance. Mastery of these skills is essential for delivering efficient customer service and safeguarding both the organisation and its clients against errors and fraud.

    Highfield Level 2 Certificate in Providing Financial Services (RQF)

    1 learning outcomes8 guidance points

    Operating credit control procedures

    This element covers the essential skills required to manage credit effectively, from recognizing early signs of non-payment to implementing recovery actions while adhering to legal and regulatory frameworks. Learners will develop the ability to identify overdue accounts through ledger analysis, communicate professionally with debtors, and escalate unresolved cases in line with company policies and legislation such as the Consumer Credit Act and data protection laws. Practical application involves maintaining accurate records, using credit management systems, and ensuring full compliance with codes of conduct from bodies like the Financial Conduct Authority, thereby minimizing financial risk and upholding ethical standards.

    Highfield Level 2 Certificate in Providing Financial Services (RQF)

    1 learning outcomes8 guidance points

    Operating payment by instalments

    This element focuses on the practical skills required to manage instalment payment plans within financial services, from initial arrangement and agreement with customers through to monitoring ongoing payments and resolving defaults. Learners will explore the regulatory framework governing consumer credit, including FCA guidelines, and apply these to ensure fair outcomes and compliance.

    Highfield Level 2 Certificate in Providing Financial Services (RQF)

    5 learning outcomes8 guidance points

    Payment Processing Practice

    This element focuses on the accurate processing of customer payment transactions, including handling cash, card payments, and electronic transfers in line with organisational procedures. Learners must demonstrate competence in identifying and resolving common payment issues such as discrepancies, declined payments, or system errors, ensuring a positive customer experience. Accurate recording of all transactions is critical to maintain financial integrity and support audit trails.

    Highfield Level 2 Certificate in Providing Financial Services (RQF)

    1 learning outcomes6 guidance points

    Spreadsheet Software

    Spreadsheet software skills involve entering, editing, and organising data, using formulas and analysis tools, and presenting information effectively. This topic is essential for computerised payroll tasks. Learners will develop proficiency in spreadsheet functions.

    Highfield Level 2 Certificate in Computerised Payroll (RQF)

    1 learning outcomes6 guidance points

    Assessing and using financial information to reconcile stakeholder investment accounts

    This element focuses on the practical skills required to accurately reconcile stakeholder investment accounts using financial information, such as transaction records, statements, and ledgers. Learners must demonstrate the ability to identify and resolve discrepancies, communicate reconciliation outcomes clearly, and maintain meticulous records in line with both internal procedures and external regulatory requirements. This underpins the integrity of financial reporting and client trust in the financial services sector.

    Highfield Level 2 Certificate in Providing Financial Services (RQF)

    1 learning outcomes6 guidance points

    Arranging the settlement of investment transactions

    This subtopic addresses the critical back-office and client-facing activities required to finalise investment transactions after trade execution. Learners will develop competence in matching trade details, settling payments and asset transfers, and recording legal ownership through registration, all while adhering to stringent internal controls and external regulations. Mastery ensures efficient market operations, reduces settlement risk, and upholds investor protection and market integrity.

    Highfield Level 3 Certificate in Providing Financial Services (RQF)

    6 learning outcomes8 guidance points

    Payment Processing Principles

    This subtopic covers the essential procedures for handling various payment methods including cash, card, and electronic transfers, ensuring accuracy, security, and compliance with organisational and regulatory requirements. Learners develop skills to process transactions efficiently, identify and resolve common issues such as discrepancies or declined payments, and maintain accurate records for audit and reconciliation purposes. Mastery of these principles is vital for roles in banking, retail finance, and customer service where financial integrity and customer trust are paramount.

    Highfield Level 2 Certificate in Providing Financial Services (RQF)

    1 learning outcomes7 guidance points

    Developing and implementing sales call plans

    Learners develop and implement sales call plans, including preparation and execution of sales calls. This unit focuses on effective planning and communication skills.

    Highfield Level 3 Certificate in Providing Financial Services (RQF)

    1 learning outcomes6 guidance points

    Planning and organising work in a financial services environment

    This subtopic equips learners with skills to effectively plan, prioritise, and organise work in a financial services setting. It focuses on developing realistic work plans aligned with organisational goals, meeting objectives through self-management and monitoring, and collaborating with colleagues. Practical application involves adjusting plans to meet changing demands while maintaining compliance and service quality.

    Highfield Level 2 Certificate in Providing Financial Services (RQF)

    1 learning outcomes6 guidance points

    Developing and maintaining business relations with financial services’ introducers

    This element focuses on the practical skills required to establish and sustain business relationships with introducers in financial services, such as brokers or intermediaries. Learners develop the ability to systematically identify, evaluate, and onboard new introducer partners, while establishing clear agreements and monitoring performance to ensure mutual benefit. Emphasis is placed on strict adherence to regulatory and organisational standards, including conduct rules and data protection, to maintain professional integrity.

    Highfield Level 3 Certificate in Providing Financial Services (RQF)

    6 learning outcomes9 guidance points

    Preparation for Debt Collection Practice

    This element focuses on the preliminary stages of debt collection, ensuring that practitioners can systematically gather and verify all necessary debtor and debt information. It covers assessing the viability and legality of commencing collection, including evaluating the debtor's circumstances and the enforceability of the debt. Mastery of this topic ensures compliant, effective, and ethical debt recovery processes in financial services.

    Highfield Level 2 Certificate in Providing Financial Services (RQF)

    1 learning outcomes8 guidance points

    Developing productive working relationships with colleagues

    This element focuses on the principles and practices essential for building and sustaining effective professional relationships within a financial services environment. It covers communication strategies, conflict resolution, and collaborative working to ensure seamless service delivery and compliance with regulatory standards. Learners apply these skills to foster trust, productivity, and ethical conduct among colleagues.

    Highfield Level 3 Certificate in Providing Financial Services (RQF)

    6 learning outcomes11 guidance points

    Preparation for Debt Collection Principles

    This subtopic focuses on the initial stages of debt recovery, covering the essential steps of gathering debtor information, ensuring compliance with relevant legislation and regulations, and evaluating whether formal collection procedures are justified. Learners will explore how to apply practical methods to obtain accurate data, adhere to legal frameworks such as the Financial Conduct Authority (FCA) guidelines, and make informed decisions to initiate collection processes effectively. Proficiency in these principles is critical for minimising financial risk and maintaining ethical standards within financial services.

    Highfield Level 2 Certificate in Providing Financial Services (RQF)

    1 learning outcomes6 guidance points

    Ensure compliance with legal, regulatory, ethical and social requirements

    This subtopic equips learners with the critical ability to uphold and audit compliance frameworks within financial services. It focuses on the practical application of monitoring operational procedures against legal, regulatory, ethical, and social standards, and taking corrective action through evidence-based recommendations. Mastery ensures that individuals can protect their organisation from sanctions and reputational damage while promoting a culture of integrity and consumer protection.

    Highfield Level 3 Certificate in Providing Financial Services (RQF)

    6 learning outcomes8 guidance points

    Preparing and delivering a sales demonstration

    This subtopic equips learners with the skills to effectively prepare, deliver, and evaluate sales demonstrations within financial services. It covers planning product presentations, tailoring them to client needs, and using persuasive communication techniques compliant with industry regulations. Practical application ensures learners can confidently showcase financial products, address client queries, and refine their approach based on feedback for successful customer engagement and career progression.

    Highfield Level 2 Certificate in Providing Financial Services (RQF)

    1 learning outcomes6 guidance points

    Preparing and pursuing statements of account for financial products and services

    This element focuses on the accurate preparation and proactive pursuit of statements of account for diverse financial products and services, ensuring they reflect transactional activity, interest calculations, fees, and outstanding balances. Learners develop practical skills in generating, verifying, and distributing compliant statements while adhering to regulatory frameworks such as FCA rules, data protection legislation, and anti-money laundering requirements. Mastery of this topic enables effective customer communication and supports the timely recovery of monies owed, critical for maintaining financial stability and client trust.

    Highfield Level 2 Certificate in Providing Financial Services (RQF)

    1 learning outcomes8 guidance points

    Establishing and maintaining investor details and records

    The effective establishment and maintenance of investor records is a foundational task in financial services, requiring precision in data collection, adherence to internal protocols, and compliance with external legal and regulatory frameworks. This element develops competence in verifying investor identities, processing confidential information, and providing clear, compliant communications, ensuring that records remain accurate and audit-ready. Such skills are critical for mitigating financial crime risks and upholding investor confidence.

    Highfield Level 3 Certificate in Providing Financial Services (RQF)

    7 learning outcomes8 guidance points

    Processing applications for financing and credit facilities

    This subtopic covers the end-to-end process of handling customer requests for financing and credit, from initial requirement gathering through to the submission of a completed application. Learners will develop the ability to accurately match customer needs with appropriate financial products, ensuring that all processing complies with relevant legislation and regulatory standards. Practical application focuses on delivering responsible lending outcomes while maintaining high standards of customer service and data security.

    Highfield Level 2 Certificate in Providing Financial Services (RQF)

    6 learning outcomes7 guidance points

    Establishing the price of assets and/or investments

    This element covers the process of determining the price of assets and investments by collating relevant market and financial information, applying valuation techniques, and critically evaluating data reliability. It emphasises adherence to internal organisational protocols and compliance with external regulatory frameworks to ensure accurate, transparent, and defensible pricing outcomes.

    Highfield Level 3 Certificate in Providing Financial Services (RQF)

    6 learning outcomes9 guidance points

    Establishing, monitoring and maintaining bank or building society accounts for customers

    This subtopic covers the end-to-end process of opening, maintaining, and closing bank or building society accounts for customers. It includes setting up accurate records, handling fund transfers, ongoing account monitoring, and strict adherence to regulatory frameworks. Learners must demonstrate competence in maintaining data security, applying anti-money laundering checks, and ensuring all actions align with the FCA's conduct rules and relevant legislation.

    Highfield Level 3 Certificate in Providing Financial Services (RQF)

    6 learning outcomes9 guidance points

    Processing customers’ financial transactions

    This element covers the practical skills and knowledge required to accurately process customer financial transactions, including handling documentation such as payment instructions and account forms, while strictly adhering to legal and regulatory frameworks like the Financial Conduct Authority (FCA) regulations, anti-money laundering (AML) guidelines, and data protection laws. Learners will develop competence in verifying customer identity, recording transactions, ensuring confidentiality, and preventing fraudulent activity.

    Highfield Level 2 Certificate in Providing Financial Services (RQF)

    1 learning outcomes8 guidance points

    Evaluating insurance products and services

    This subtopic focuses on the critical evaluation of general insurance products and services within the financial services sector. Learners will explore market structures, roles, and responsibilities, compare offerings against customer needs and competitors, and develop evidence-based recommendations for product improvement while adhering to regulatory and ethical standards.

    Highfield Level 3 Certificate in Providing Financial Services (RQF)

    6 learning outcomes10 guidance points

    Processing documentation for bank or building society accounts

    This subtopic addresses the end-to-end procedures for handling documentation related to bank or building society accounts, including gathering client information, producing accurate documents, and issuing them securely. It ensures that all activities comply with relevant legislation, regulatory requirements, and organisational policies, such as anti-money laundering and data protection. Practical competence in this area is essential for maintaining operational integrity and delivering high-quality financial services.

    Highfield Level 2 Certificate in Providing Financial Services (RQF)

    6 learning outcomes10 guidance points

    Processing documentation for financing and credit facilities

    This topic covers inputting information for processing documentation for financing and credit facilities, producing documentation, checking for problems and discrepancies, and complying with relevant legislation and regulation.

    Highfield Level 2 Certificate in Providing Financial Services (RQF)

    1 learning outcomes6 guidance points

    Evaluating risk as an insurance intermediary and advise other intermediaries

    This subtopic equips insurance intermediaries with the skills to evaluate risks on behalf of retail intermediaries, ensuring appropriate policy placement and adherence to regulatory standards. Learners will develop a deep understanding of the roles, responsibilities, and ethical practices required when collaborating with other professionals in the insurance chain, while applying thorough risk assessment techniques to real-world scenarios.

    Highfield Level 3 Certificate in Providing Financial Services (RQF)

    7 learning outcomes8 guidance points

    Understand the fundamental elements of employment legislation and payroll processing

    This subtopic addresses the critical intersection of employment legislation and payroll processing, emphasising how legal frameworks such as the Employment Rights Act and GDPR dictate fair and secure handling of payroll data. Learners will examine essential information required for employee records—from personal details to statutory deductions—and master the correct, compliant procedures for terminating employment, including final pay calculation and statutory documentation.

    Highfield Level 2 Certificate in Computerised Payroll (RQF)

    1 learning outcomes6 guidance points

    Assessing and using straightforward financial information to reconcile accounts

    This subtopic focuses on the practical skills needed to critically evaluate and interpret straightforward financial data to ensure accounts are accurately reconciled. Learners will apply these skills to identify discrepancies, make necessary adjustments, and maintain the integrity of financial records, all while operating within the legal and ethical frameworks governing financial services.

    Highfield Level 2 Certificate in Providing Financial Services (RQF)

    1 learning outcomes6 guidance points

    Facilitating an administrative service for mortgage and/or financial planning clients

    This subtopic focuses on the administrative backbone of mortgage and financial planning services, equipping learners to manage complex client interactions, prepare detailed product quotations, support adviser meetings, monitor workflows, and ensure strict compliance with financial regulations. Learners develop practical skills in handling sensitive information, prioritizing tasks, and maintaining professional standards within a regulated environment.

    Highfield Level 3 Certificate in Providing Financial Services (RQF)

    6 learning outcomes10 guidance points

    Processing documentation for straightforward life, pensions and investment contracts

    This element equips learners with the skills to accurately prepare and issue policy documentation for straightforward life, pensions and investment contracts. It covers the identification of roles and responsibilities, application of standard wordings, and strict adherence to regulatory requirements, while embedding customer service principles. Mastery of these tasks ensures compliance with industry codes and enhances client trust in financial services.

    Highfield Level 2 Certificate in Providing Financial Services (RQF)

    7 learning outcomes10 guidance points

    Improve the customer relationship

    This element focuses on fostering enduring customer relationships in financial services by enhancing communication, balancing stakeholder needs, and consistently exceeding expectations. Learners will analyse how tailoring interactions and resolving conflicts between commercial objectives and client interests can create trust and loyalty. Understanding these principles prepares them to apply proactive strategies to anticipate customer needs and strengthen the professional relationship over time.

    Highfield Level 3 Certificate in Providing Financial Services (RQF)

    1 learning outcomes6 guidance points

    Processing instructions for straightforward mortgage and/or financial planning business

    This subtopic addresses the core administrative and compliance responsibilities involved in processing straightforward mortgage and/or financial planning instructions once a client has agreed to proceed. It encompasses the accurate completion of documentation, handling of payments, and rigorous adherence to relevant codes, laws, and regulatory requirements, ensuring that transactions are executed correctly and ethically.

    Highfield Level 2 Certificate in Providing Financial Services (RQF)

    1 learning outcomes6 guidance points

    Processing life, pensions and investment business applications

    This subtopic equips learners with the essential knowledge and skills to handle life, pensions, and investment business applications from initial client contact through to final decision. It covers understanding industry roles, assessing application viability, preparing accurate quotations, communicating underwriting outcomes, and ensuring full compliance with relevant regulations and codes of conduct. Mastery of these processes ensures that financial services are delivered efficiently, ethically, and in line with legal requirements, protecting both the customer and the provider.

    Highfield Level 2 Certificate in Providing Financial Services (RQF)

    6 learning outcomes10 guidance points

    Processing payments relating to stakeholder investment transactions or accounts

    This element covers the accurate and compliant processing of payments to and from stakeholders, such as dividends, investment contributions, redemptions, and fee payments. Learners will develop the skills to handle transactions from initiation to completion, ensuring all actions align with internal procedures and external regulations. Mastery of this topic is essential for maintaining trust and integrity in financial services operations.

    Highfield Level 2 Certificate in Providing Financial Services (RQF)

    6 learning outcomes9 guidance points

    Investigating arrears and recovering debts

    This subtopic equips learners with the skills to systematically investigate payment arrears, from initial identification through to resolution, while adhering to regulatory requirements. It emphasises professional communication techniques to determine root causes and negotiate mutually acceptable repayment plans with customers. Mastery ensures effective debt recovery that balances organisational objectives with fair treatment of customers.

    Highfield Level 3 Certificate in Providing Financial Services (RQF)

    1 learning outcomes7 guidance points

    Processing straightforward claims for uninsured losses

    This subtopic focuses on the end-to-end process of handling straightforward claims where a loss has occurred but is not covered by an insurance policy, commonly referred to as uninsured loss recovery. It requires a solid understanding of policy wordings to identify exclusions, effective communication skills to manage customer expectations, and meticulous record-keeping to ensure compliance with regulatory standards. The practical application involves gathering evidence, assessing liability, and progressing the claim in a structured manner that adheres to both organisational procedures and industry codes of conduct.

    Highfield Level 2 Certificate in Providing Financial Services (RQF)

    1 learning outcomes6 guidance points

    Lead a team to improve customer service

    This subtopic focuses on equipping learners with the skills to effectively manage a team within a financial services environment to enhance customer service delivery. It covers planning and organising workloads, providing constructive support, evaluating team performance, and implementing strategies to foster a customer-centric culture, ensuring regulatory compliance and positive client outcomes. Practical application involves conducting team meetings, setting service standards, and using feedback to drive improvements.

    Highfield Level 3 Certificate in Providing Financial Services (RQF)

    1 learning outcomes6 guidance points

    Processing straightforward insurance business as an intermediary

    This subtopic covers the key knowledge and skills required by an intermediary to process straightforward general insurance business. Learners will explore the structure of the insurance market, the roles of brokers, insurers, and clients, and the regulatory framework governing insurance transactions. The focus is on competently handling client requests, placing business with insurers, and finalising cover in compliance with relevant codes and laws.

    Highfield Level 2 Certificate in Providing Financial Services (RQF)

    6 learning outcomes9 guidance points

    Maintaining the custody of assets on behalf of the investor

    This subtopic covers the operational duties involved in safeguarding and administering financial assets on behalf of investors, including the accurate transfer, recording, and reconciliation of holdings. It ensures learners can handle day-to-day custody tasks while adhering to internal procedures, personal authority limits, and regulatory frameworks such as CASS (Client Assets Sourcebook) rules. Practical application involves maintaining integrity of client portfolios and providing transparent, timely information to investors.

    Highfield Level 3 Certificate in Providing Financial Services (RQF)

    1 learning outcomes11 guidance points

    Processing straightforward insurance policy documentation

    This subtopic equips learners with the practical skills and underpinning knowledge to handle straightforward insurance policy documentation accurately and efficiently. It covers the roles of insurance professionals, the structure of general insurance policies, and the step-by-step processes for preparing, issuing, and recording documentation. Compliance with legal and regulatory requirements is integral, ensuring learners can operate professionally within the financial services sector.

    Highfield Level 2 Certificate in Providing Financial Services (RQF)

    7 learning outcomes11 guidance points

    Managing branch counter services

    This subtopic focuses on the operational management of branch counter services within financial institutions, encompassing the end-to-end processes of preparing counters for daily service, monitoring service delivery to ensure efficiency and customer satisfaction, securely closing counters in line with organisational protocols, and maintaining rigorous compliance with relevant financial regulations and codes of practice. Mastery of these skills is essential for ensuring seamless branch operations and upholding the institution's reputation for reliability and legal adherence.

    Highfield Level 3 Certificate in Providing Financial Services (RQF)

    1 learning outcomes6 guidance points

    Processing straightforward insurance renewals

    This subtopic focuses on the practical and regulatory aspects of renewing straightforward general insurance policies. It involves understanding the roles of parties, policy details, organisational procedures, and the critical evaluation of claims history or changed circumstances to decide on renewal invitations or declinations, while maintaining compliant records and adhering to legal and regulatory standards.

    Highfield Level 2 Certificate in Providing Financial Services (RQF)

    1 learning outcomes9 guidance points

    Managing the business relationship with clients in a financial services environment

    This element focuses on the skills and knowledge required to build and sustain effective business relationships with clients in a financial services context. Learners will develop the ability to prepare for client interactions, manage expectations, deliver consistent service, handle feedback constructively, and ensure full compliance with regulatory and organisational requirements, ultimately fostering trust and long-term client retention.

    Highfield Level 3 Certificate in Providing Financial Services (RQF)

    1 learning outcomes7 guidance points

    Processing straightforward insurance renewals as an intermediary

    This subtopic focuses on the intermediary's role in processing straightforward insurance renewals for general insurance products. It covers the practical administrative tasks, understanding policy details, and ensuring compliance with regulatory requirements. Effective customer service and accurate finalisation are essential to maintain client relationships and meet industry standards.

    Highfield Level 2 Certificate in Providing Financial Services (RQF)

    5 learning outcomes6 guidance points

    Managing the quality of decisions to offer financing and credit facilities

    This element focuses on the systematic process of evaluating applications for financing and credit facilities to ensure decisions are robust, compliant, and aligned with organisational risk appetite. It encompasses gathering comprehensive information, conducting thorough risk analysis, verifying appropriate security arrangements, and exercising delegated authority to approve or decline applications. Practical application involves safeguarding the lender’s assets while supporting responsible lending to individuals or businesses.

    Highfield Level 3 Certificate in Providing Financial Services (RQF)

    1 learning outcomes8 guidance points

    Processing straightforward mid-term amendments

    This subtopic equips learners with the practical competence to handle routine mid-term adjustments to general insurance policies, such as changes in personal details, vehicle substitutions, or cover level alterations. It integrates knowledge of market roles, policy terms, and regulatory obligations to ensure amendments are accurately processed, communicated to insurers, and finalised in compliance with industry codes and legal requirements.

    Highfield Level 2 Certificate in Providing Financial Services (RQF)

    1 learning outcomes12 guidance points

    Measuring the performance of investments

    This subtopic equips learners with the practical skills to obtain, analyse, and present investment performance data, ensuring decisions are informed and compliant with both internal organisational procedures and external regulatory requirements. Mastery involves selecting appropriate performance metrics, interpreting data accurately, and communicating findings effectively to stakeholders while maintaining high standards of professional conduct.

    Highfield Level 3 Certificate in Providing Financial Services (RQF)

    1 learning outcomes8 guidance points

    Understand the importance of following computerised payroll procedures

    This element focuses on the critical necessity of adhering to established procedures when operating computerised payroll systems. Learners will explore the potential security risks, such as unauthorised data access or system errors, and the measures required to safeguard sensitive employee information. Practical application involves using payroll software correctly and ensuring all statutory submissions, like RTI to HMRC, are accurate and timely to maintain legal compliance.

    Highfield Level 2 Certificate in Computerised Payroll (RQF)

    1 learning outcomes8 guidance points

    Authorising financial transactions using telecommunications

    This subtopic focuses on the essential skills and knowledge required to authorise financial transactions via telecommunication channels such as telephone or video calls. It involves gathering and verifying customer information, applying organisational authorisation criteria to ensure security and compliance, and executing the transaction accurately according to established procedures. Mastery of this competency is critical for roles in financial services, where accurate and secure transaction handling directly impacts customer trust and regulatory compliance.

    Highfield Level 2 Certificate in Providing Financial Services (RQF)

    1 learning outcomes6 guidance points

    Authorising requests for payment against life, pensions and investment contracts

    This subtopic focuses on the critical process of authorising payment requests for life, pensions, and investment contracts, ensuring strict adherence to regulatory frameworks, contract terms, and customer service standards. It examines the roles of various parties involved, the verification of request accuracy, and the actions required when discrepancies arise, ultimately safeguarding both client interests and organisational compliance. Mastery involves integrating legal, procedural, and interpersonal skills to process payments efficiently and ethically.

    Highfield Level 3 Certificate in Providing Financial Services (RQF)

    6 learning outcomes9 guidance points

    Processing straightforward new insurance claims notifications

    This element covers the foundational process of receiving and managing straightforward new insurance claims within a financial services context. Learners will explore the roles of various parties, the details of insurance policies that influence claim validity, and the organisational procedures for accurate record-keeping and compliant communication. The focus is on practical application in a real-world claims handling environment, ensuring claimants are treated fairly and regulatory standards are upheld.

    Highfield Level 2 Certificate in Providing Financial Services (RQF)

    8 learning outcomes10 guidance points

    Monitor and solve customer service problems

    This element focuses on the proactive identification and resolution of customer service issues within a financial services context, emphasizing both immediate problem-solving and long-term prevention. Learners are expected to demonstrate the ability to monitor service interactions, analyze root causes of recurring complaints, and implement sustainable improvements to enhance customer satisfaction and regulatory compliance.

    Highfield Level 3 Certificate in Providing Financial Services (RQF)

    1 learning outcomes6 guidance points

    Understand the principles of statutory payments and deductions

    This subtopic covers the fundamental statutory payments employers must handle, including Statutory Sick Pay (SSP), maternity, paternity, and adoption pay, alongside the principles of student loan repayment deductions and the operation of Pay As You Earn (PAYE) and National Insurance contributions (NICs). Learners gain the knowledge to correctly classify, calculate, and process these mandatory deductions in a computerised payroll environment, ensuring compliance with HMRC regulations and accurate real-time information (RTI) submissions.

    Highfield Level 2 Certificate in Computerised Payroll (RQF)

    1 learning outcomes8 guidance points

    Authorising the underwriting of life, pensions and investment contracts

    This element focuses on the critical function of authorising underwriting decisions for life, pensions, and investment contracts. It equips learners with the knowledge to verify that initial underwriting assessments align with product features, regulatory requirements, and internal policies, while understanding the roles of all parties involved. Mastery ensures compliance and customer protection in financial services transactions.

    Highfield Level 3 Certificate in Providing Financial Services (RQF)

    7 learning outcomes8 guidance points

    Building effective relationships with clients in a financial services environment

    This element focuses on establishing and maintaining professional client relationships within financial services, emphasising communication, trust-building, and adherence to regulatory standards. Learners must demonstrate the ability to identify client needs, deliver tailored service, and verify satisfaction while complying with internal policies and external regulations such as FCA requirements. Practical application involves role-plays, case studies, and portfolio evidence from real or simulated financial service interactions.

    Highfield Level 2 Certificate in Providing Financial Services (RQF)

    1 learning outcomes8 guidance points

    Calculating and issuing Cash Equivalent Transfer Value CETV

    This subtopic covers the critical financial service task of calculating and issuing a Cash Equivalent Transfer Value (CETV) for defined benefit pension schemes. It involves interpreting complex scheme rules, verifying member documentation, and adjusting for factors such as divorce settlements. Mastery ensures accurate transfer values are provided to eligible members or their representatives, meeting regulatory and organizational standards.

    Highfield Level 3 Certificate in Providing Financial Services (RQF)

    6 learning outcomes11 guidance points

    Calculating and Quoting Pension Scheme Death Benefits

    This topic focuses on the accurate calculation and quotation of death benefits from employer-sponsored pension schemes, a critical task in financial services administration. Learners must interpret complex scheme rules, analyse member records, and apply relevant UK legislation (such as the Finance Act 2004) to determine entitlements. The process culminates in producing compliant benefit quotes that meet organisational standards and regulatory requirements, ensuring that beneficiaries receive correct payments in a timely and professional manner.

    Highfield Level 3 Certificate in Providing Financial Services (RQF)

    6 learning outcomes8 guidance points

    Contributing to reports for mortgage and/or financial planning clients

    This element focuses on the essential role of providing support in the compilation of client reports for mortgage and/or financial planning services. It involves collaborating with advisers to prepare accurate and compliant report content, including contributing to property or asset valuations where required. Practical application ensures that all reports meet regulatory standards and effectively communicate recommendations to clients, supporting informed decision-making.

    Highfield Level 2 Certificate in Providing Financial Services (RQF)

    1 learning outcomes8 guidance points

    Calculating and Quoting Pension Scheme Early Leavers Notifications

    This topic involves interpreting pension scheme rules for early leavers, calculating benefits, and quoting accurate notifications. Learners must apply legislation and scheme rules to determine benefits payable.

    Highfield Level 3 Certificate in Providing Financial Services (RQF)

    1 learning outcomes6 guidance points

    Deal with customers using bespoke software

    This subtopic focuses on the skills required to effectively interact with customers within the financial services sector using organisation-specific bespoke software. Learners must demonstrate the ability to prepare for customer interactions, accurately navigate software interfaces, and handle queries in line with regulatory and company standards. Mastery ensures efficient, compliant service delivery that enhances customer satisfaction and trust.

    Highfield Level 2 Certificate in Providing Financial Services (RQF)

    1 learning outcomes4 guidance points

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    Highfield Qualifications Vocational Accounting & Finance