What software do I need for the Open Awards Level 2 Diploma in IT User Skills?

You'll typically use Microsoft Office (Word, Excel, PowerPoint, Access) or equivalent free alternatives like LibreOffice. The specific version isn't critical, but you should be comfortable with the interface. Your centre will provide access to the required software, and it's a good idea to practice at home using the same tools.

How long does it take to complete the Level 2 Diploma in IT User Skills?

The qualification is credit-based, with a total of 30 credits. Most students complete it in 6-12 months if studying part-time, but full-time courses can finish in as little as 12 weeks. The pace depends on your prior experience and the number of hours you dedicate each week.

Can I use Google Docs instead of Microsoft Office for this qualification?

While the skills are transferable, the assessment tasks are often designed around Microsoft Office features. It's safer to use the software specified by your centre. If you use Google Docs, ensure you can demonstrate equivalent functionality, but check with your tutor first to avoid any issues.

What jobs can I get with a Level 2 Diploma in IT User Skills?

This diploma prepares you for entry-level roles such as administrative assistant, data entry clerk, IT support technician, or customer service representative. It also provides a foundation for further study in IT, such as a Level 3 Diploma or apprenticeship in digital technology.

Do I need to take an exam at the end of the course?

The qualification is typically assessed through coursework and practical tasks rather than a formal exam. You'll build a portfolio of evidence showing your competence in each unit. Some centres may have internal assessments, but there's no external written exam.

Is the Level 2 Diploma in IT User Skills equivalent to a GCSE?

Yes, a Level 2 qualification is broadly equivalent to a GCSE at grades 4-9 (A*-C). It is recognised by employers and further education institutions as evidence of IT proficiency at a standard suitable for many roles and courses.

Design Software

OPEN AWARDS

vocational

This element focuses on the foundational skills required to source digital assets, integrate them into design compositions, and proficiently operate industry-standard design software to create, refine, and output visual content. Learners develop the ability to combine text, images, and graphics while applying editing techniques such as cropping, resizing, layering, and colour adjustment to produce effective designs for various media. These competencies are essential for roles in marketing, web design, and print production, enabling individuals to contribute to project deliverables and personal creative projects.

Learning Outcomes

Assessment Guidance

Key Skills

Key Terms

Assessment Criteria

Assessment criteria

Open Awards Level 2 Diploma in IT User Skills (RQF)

Topic Overview

The Open Awards Level 2 Diploma in IT User Skills (RQF) is a comprehensive qualification designed to equip students with the practical IT skills needed for the modern workplace. It covers a wide range of topics including word processing, spreadsheets, databases, presentation software, and using the internet safely and effectively. This diploma is ideal for those looking to build a solid foundation in digital literacy, whether for further study or entry-level employment.

The qualification is structured around real-world tasks, meaning you learn by doing. For example, you might create a business report in Word, analyse sales data in Excel, or design a marketing presentation in PowerPoint. Each unit focuses on specific software skills, but also emphasises the importance of data security, file management, and legal considerations like copyright and data protection. By the end, you'll be confident in using IT to solve problems and communicate information clearly.

This diploma fits into the wider subject of Digital Skills & IT by providing a recognised benchmark of competence. It's often a stepping stone to higher-level qualifications like the Level 3 Diploma in IT, or directly into apprenticeships and jobs. Employers value this qualification because it proves you can use common software packages effectively and understand the principles of good IT practice.

Key Concepts

Core ideas you must understand for this topic

→File management: organising files and folders logically, using appropriate naming conventions, and understanding file extensions (e.g., .docx, .xlsx).
→Data protection: knowing the principles of the Data Protection Act (2018) and GDPR, including how to handle personal data securely and responsibly.
→Spreadsheet functions: using formulas (SUM, AVERAGE, IF) and cell references (absolute vs relative) to perform calculations and analyse data.
→Presentation design: applying consistent formatting, using slide masters, and incorporating multimedia elements (images, charts, animations) effectively.
→Safe internet use: identifying phishing emails, using strong passwords, and understanding the risks of sharing personal information online.

Learning Objectives

What you need to know and understand

1. Obtain, insert and combine information for designs 2. Use design software tools to create, manipulate and edit designs

Assessment Criteria

Key criteria assessors look for in your portfolio

Award credit for demonstrating the ability to obtain images from multiple sources, ensuring appropriate resolution and file format for the intended output.
Credit should be given for inserting and arranging elements using layers, aligning content with guides, and applying blending modes to harmonise the design.
Assessors should look for evidence of using selection tools, transformation commands, and colour correction to manipulate design elements effectively.
Evidence of non-destructive editing, such as using adjustment layers or smart objects, should be rewarded.

Assessment Guidance

Guidance for achieving higher grades

💡Always maintain a clear layer hierarchy and label layers logically to allow for easy revisions and to demonstrate a professional workflow.
💡Before starting, check the assignment brief for required dimensions, colour mode (RGB/CMYK), and resolution to avoid costly rework.
💡Use non-destructive editing techniques (e.g., masks, adjustment layers) to preserve original assets and showcase higher-level skills.
💡Submit a portfolio that includes drafts and final versions, annotating your process to provide evidence of iterative design and response to feedback.
💡Always read the task instructions carefully. Many students lose marks because they miss a specific requirement, such as 'use a formula to calculate the total' or 'apply a consistent theme to all slides'. Highlight key words in the question.
💡Save your work regularly and in the correct file format. The exam environment may have strict rules about file names and locations. Practice saving as .docx, .xlsx, etc., and check that your files open correctly before submitting.
💡Show your working in spreadsheets. If you use a formula, make sure it's visible (e.g., by displaying formulas or using cell comments). This allows the examiner to see your logic and award partial credit even if the final answer is wrong.

Common Mistakes

Common errors to avoid in your coursework

Using low-resolution images without understanding print requirements, leading to pixelation in final outputs.
Ignoring copyright and licensing when sourcing images, which can result in legal issues and assessment penalties.
Overusing special effects and filters without considering design principles, creating cluttered or unprofessional compositions.
Saving work only in proprietary file formats without exporting to universally accessible formats (e.g., JPEG, PNG, PDF) for submission.
Misconception: 'IT skills are just about knowing which buttons to click.' Correction: True IT proficiency involves understanding the underlying principles, such as why a particular formula is used or how data flows between applications. It's about problem-solving, not just rote learning.
Misconception: 'Spreadsheets are only for accountants.' Correction: Spreadsheets are used in almost every industry for tasks like budgeting, project planning, and data analysis. The Level 2 diploma teaches transferable skills applicable to many roles.
Misconception: 'Copyright doesn't apply to images found online.' Correction: Most images are protected by copyright. You must either use royalty-free images, obtain permission, or cite the source. Ignorance is not a defence in law.

Frequently Asked Questions

Common questions students ask about this topic

Before You Start

Prior knowledge that will help with this topic

•Basic computer literacy: ability to turn on a computer, use a mouse and keyboard, and navigate the desktop.
•Understanding of common file types and how to open/save documents.
•Familiarity with the internet and using a web browser (e.g., Chrome, Edge).

Key Terminology

Essential terms to know

1. Obtain, insert and combine information for designs 2. Use design software tools to create, manipulate and edit designs

Ready to learn?

AI-powered learning tailored to this unit

Design Software

Assessment criteria

Topic Overview

Key Concepts

Learning Objectives

Assessment Criteria

Assessment Guidance

Common Mistakes

Frequently Asked Questions

Before You Start

Key Terminology

Ready to learn?

Related Topics in OPEN AWARDS vocational Digital Skills & IT

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Topic Synopsis

Key Concepts & Core Principles

Exam Tips & Revision Strategies

Common Misconceptions & Mistakes to Avoid

Examiner Marking Points

Design Software

Assessment criteria

Topic Overview

Key Concepts

Learning Objectives

Assessment Criteria

Assessment Guidance

Common Mistakes

Frequently Asked Questions

What software do I need for the Open Awards Level 2 Diploma in IT User Skills?

How long does it take to complete the Level 2 Diploma in IT User Skills?

Can I use Google Docs instead of Microsoft Office for this qualification?

What jobs can I get with a Level 2 Diploma in IT User Skills?

Do I need to take an exam at the end of the course?

Is the Level 2 Diploma in IT User Skills equivalent to a GCSE?

Before You Start

Key Terminology

Ready to learn?

Related Topics in OPEN AWARDS vocational Digital Skills & IT

Audio Software

Bespoke Software

Computerised Accounting Software

Data Management Software