Digital Skills & IT Revision — Open Awards Essential Digital Skills

    Complete Open Awards Essential Digital Skills Digital Skills & IT specification revision resources. Tailored syllabus coverage with topic breakdowns, quizzes, and practice questions.

    Specification Topics

    Top Exam Board Tips

    Common Mistakes to Avoid

    Key Terminology & Definitions

    Not Applicable
    Be able to watch or listen to video clips on a digital deviceBe able to communicate my feelings about the video clips
    Know how the internet can be used by musicians., Know how to search the internet for music related resources., Be able to download and save a music file from a given website., Know about different music file types.
    Touch Typing Fundamentals
    Alphanumeric Data Entry Accuracy
    Text Editing Techniques
    Keyboard Navigation
    Shortcut Proficiency
    Software Interaction
    1. Understand basic computer parts and key input devices2.Know how to set up a computer and use hardware devices 3.Understand common computer terminology 4.Know career opportunities for those who are IT literate
    Video platform navigation
    Search and selection techniques
    Video organisation and playlists
    Sharing and communication methods
    Online safety and copyright awareness

    Digital Skills & IT

    Open Awards
    Vocational

    Specification: 610/3221/9

    The OPEN-AWARDS Vocational Digital Skills & IT specification covers 78 topics with 0 learning objectives (610/3221/9). Use the topic browser below to explore subtopics, exam tips, common mistakes, and key terminology for each area of the course.

    This subject will help you develop key knowledge and skills required for exam success.

    78

    Units

    0

    Learning Outcomes

    434

    Assessment Guidance

    468

    Key Skills

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    Key Features

    • Master key concepts
    • Develop exam technique
    • Apply knowledge effectively

    Qualification Units

    78 units

    Essential Digital Skills L1

    The Essential Digital Skills Level 1 qualification equips learners with the foundational digital competencies required for everyday life, work, and further study. It covers five key areas: using devices and handling information, creating and editing digital content, communicating online, transacting digitally, and staying safe and responsible online. This qualification ensures learners can confidently navigate digital environments, solve common problems, and adapt to evolving technologies in practical contexts.

    Open Awards Level 1 Qualification in Essential Digital Skills for Both Work and Life (RQF)

    8 guidance points

    Accessing Online Video Clips

    This subtopic introduces learners to accessing and playing online video clips on a digital device, a fundamental digital skill for leisure, learning, and communication. It also develops the ability to reflect on and express personal responses to digital media, fostering digital literacy and communication. Mastery of these tasks supports independence and confidence in engaging with online content safely.

    Open Awards Entry Level Certificate in IT User Skills (Entry 1) (RQF), Open Awards Entry Level Award in IT User Skills (Entry 2) (RQF), Open Awards Entry Level Award in IT User Skills (Entry 1) (RQF) +1 more

    29 guidance points4 criteria

    Essential Digital Skills E3

    This element introduces the foundational digital skills necessary for life and work at Entry Level 3, focusing on using devices safely, managing information, communicating effectively, and completing basic online transactions. Learners develop competence in navigating operating systems, creating simple documents, and understanding online safety, preparing them for independent digital engagement in everyday contexts.

    Open Awards Entry Level Qualification in Essential Digital Skills for both Life and Work (Entry 3) (RQF)

    9 guidance points

    Using the Internet as a Medium for Music

    This subtopic explores how musicians leverage the internet for promotion, distribution, and collaboration. It covers practical skills such as searching for music resources, downloading and saving files, and understanding common audio file formats like MP3 and WAV, enabling learners to engage with digital music effectively.

    Open Awards Entry Level Award in Online and Computer Basics (Entry 3) (QCF)

    8 guidance points

    Using a Computer Keyboard

    This subtopic focuses on the fundamental skill of using a computer keyboard to efficiently and accurately input, edit, and manipulate alphanumeric data, as well as to navigate and control software applications. It develops keyboard proficiency essential for productivity in personal and professional IT environments, moving beyond basic typing to include shortcuts and navigation techniques that reduce reliance on a mouse. Mastery of these competencies enhances digital literacy and is a prerequisite for many vocational and academic tasks.

    Open Awards Level 2 Diploma in IT User Skills (RQF)

    10 guidance points

    Computer and Online Basics

    This topic covers the basic components of a computer, including input devices, and how to set up and use hardware. Learners will understand common computer terminology and explore career opportunities for IT-literate individuals.

    Open Awards Entry Level Award in IT User Skills (Entry 3) (RQF), Open Awards Entry Level Certificate in IT User Skills (Entry 3) (RQF)

    15 guidance points2 criteria

    Using Control Settings on a Digital Device

    This element introduces learners to the foundational user skills of managing sound, visual, and power settings on common digital devices such as smartphones, tablets, and laptops. Mastering these controls is essential for personalising the user experience, ensuring accessibility, and maintaining device functionality in everyday tasks. Learners will demonstrate practical competence by adjusting volume levels, screen brightness, and power states to suit different environments and needs.

    Open Awards Entry Level Award in IT User Skills (Entry 1) (RQF), Open Awards Entry Level Certificate in IT User Skills (Entry 1) (RQF)

    13 guidance points2 criteria

    Data Management Software

    This element develops the practical ability to use common data management software, such as databases or structured spreadsheets, to store, organise, and manipulate information. Learners will focus on accurate data entry, editing, and maintenance of records, as well as retrieving and presenting data to meet specified business or personal requirements. These skills are essential for office administration, customer service, and many other vocational contexts where efficient data handling supports decision-making and compliance.

    Open Awards Level 2 Diploma in IT User Skills (RQF)

    9 guidance points

    Using Video Communication

    This subtopic introduces learners to the essential skills for using video communication on a digital device. Learners will gain the ability to activate video calling features, receive incoming calls, and effectively communicate during a video conversation. These competencies are foundational for staying connected in personal, educational, and vocational contexts, enhancing digital inclusion and social interaction.

    Open Awards Entry Level Award in IT User Skills (Entry 1) (RQF), Open Awards Entry Level Certificate in IT User Skills (Entry 1) (RQF)

    11 guidance points2 criteria

    Desktop Publishing Software

    This element focuses on the practical application of desktop publishing software to create professional publications. Learners will develop skills in selecting suitable designs, integrating text and multimedia elements, and applying editing and formatting techniques to produce effective documents for print or digital distribution.

    Open Awards Level 2 Diploma in IT User Skills (RQF)

    8 guidance points

    Using Email

    This subtopic focuses on developing practical competence in using email software to compose, format, and send professional messages, while also managing inboxes, contacts, and calendar functions efficiently. Learners will understand how to apply email etiquette, use advanced features like attachments and signatures, and organize their digital communication to enhance productivity in workplace or academic settings.

    Open Awards Level 2 Diploma in IT User Skills (RQF)

    16 guidance points

    Optimise IT System Performance

    This subtopic focuses on maintaining and improving the efficiency of IT systems through proactive management of hardware, software, and user environments. Learners gain practical skills in file and disk management, troubleshooting common faults, and customising settings to match user needs, ensuring systems run securely and optimally in a life skills context.

    Open Awards Level 2 Diploma in IT User Skills (RQF)

    6 guidance points

    Improving Productivity Using IT

    This subtopic focuses on the strategic selection and ongoing optimisation of IT systems and software to enhance task efficiency and effectiveness in real-world contexts. Learners develop the ability to plan and justify IT choices, continuously review their impact, and iteratively refine solutions through testing to achieve measurable productivity gains.

    Open Awards Level 2 Diploma in IT User Skills (RQF)

    8 guidance points

    Spreadsheet Software

    This unit focuses on developing practical competence in using spreadsheet software to manage, analyse, and present numerical and other data effectively. Learners will acquire skills in entering and organising data, applying formulas and functions to summarise information, and using a range of tools and techniques to produce clear and professional-looking outputs. These skills are directly applicable to real-world tasks such as budgeting, record-keeping, and simple data analysis in both personal and professional contexts.

    Open Awards Level 2 Diploma in IT User Skills (RQF)

    8 guidance points

    Essential Digital Skills E3 - Knowledge Test - Set 2

    This knowledge test assesses fundamental digital literacy required for everyday life and employment at Entry 3 level. It evaluates understanding of using devices, managing information, creating and editing content, communicating online, transacting safely, and recognizing responsible digital behaviour. Successful completion confirms the candidate's readiness to apply essential digital skills in practical contexts.

    Open Awards Entry Level Qualification in Essential Digital Skills for both Life and Work (Entry 3) (RQF)

    10 guidance points

    IT Communication Fundamentals

    This subtopic focuses on developing essential digital literacy skills for effective information handling and communication. Learners will explore how to identify and evaluate diverse information sources, employ search techniques to retrieve relevant internet-based data, and assess its reliability and suitability for given tasks. Additionally, they will learn to select appropriate IT tools for exchanging information, ensuring messages are clear, secure, and tailored to audience needs.

    Open Awards Level 2 Diploma in IT User Skills (RQF)

    8 guidance points

    Essential Digital Skills L1 - Knowledge Test - Set 2

    This knowledge test assesses learners' understanding of fundamental digital skills required for everyday life and employment, covering areas such as using devices, handling information, creating and editing digital content, effective online communication, and staying safe and responsible online. It evaluates theoretical knowledge that underpins practical competence, ensuring learners can apply digital tools and concepts confidently in real-world scenarios.

    Open Awards Level 1 Qualification in Essential Digital Skills for Both Work and Life (RQF)

    10 guidance points

    Developing and Presenting Information Using ICT

    This element introduces learners to fundamental ICT skills for managing personal data. It covers entering and editing information using basic software, creating simple digital outputs like posters or lists, and developing oral communication to describe their work. These skills are essential for everyday digital tasks and building confidence in using technology.

    Open Awards Entry Level Award in IT User Skills (Entry 1) (RQF), Open Awards Entry Level Certificate in IT User Skills (Entry 1) (RQF), Open Awards Entry Level Award in IT User Skills (Entry 2) (RQF)

    19 guidance points3 criteria

    Developing Computer Skills

    This subtopic focuses on equipping learners with the fundamental skills to operate ICT devices, connect to the internet, and use essential software for everyday tasks. It covers practical interactions with hardware, navigating web browsers, conducting online searches, and managing email communications, all while embedding principles of online safety and basic problem-solving.

    Open Awards Entry Level Award in IT User Skills (Entry 3) (RQF), Open Awards Entry Level Certificate in IT User Skills (Entry 3) (RQF)

    23 guidance points2 criteria

    Finding, Selecting and Exchanging Information Using ICT

    This subtopic introduces learners to fundamental skills in identifying and using ICT-based information sources, such as websites and digital documents. It covers practical tasks like searching for information online, entering and saving data accurately, and exchanging information via email or other digital communication tools. Mastery of these skills supports everyday digital literacy and forms a basis for independent ICT use in personal and vocational contexts.

    Open Awards Entry Level Certificate in IT User Skills (Entry 2) (RQF), Open Awards Entry Level Award in IT User Skills (Entry 2) (RQF), Open Awards Entry Level Award in IT User Skills (Entry 1) (RQF) +1 more

    33 guidance points4 criteria

    Communicating Information Using ICT

    This element introduces learners to essential digital communication via email, a cornerstone of personal and professional interaction. It covers how to access an email application securely, compose, send, receive, read, reply to, and delete messages, while adhering to recommended safe practices to protect personal information and avoid common digital threats. Mastery of these skills empowers individuals to communicate effectively in today's digital world.

    Open Awards Entry Level Award in Online and Computer Basics (Entry 3) (QCF)

    11 guidance points

    Computerised Accounting Software

    This element develops competence in using computerised accounting software to manage financial transactions in a business environment. Learners will gain hands-on skills to access, accurately enter, and edit accounting data, apply software tools to process routine business transactions, and produce standard accounting documents and reports such as invoices, ledgers, and trial balances that meet organisational requirements.

    Open Awards Level 2 Diploma in IT User Skills (RQF)

    8 guidance points

    Design Software

    This element focuses on the foundational skills required to source digital assets, integrate them into design compositions, and proficiently operate industry-standard design software to create, refine, and output visual content. Learners develop the ability to combine text, images, and graphics while applying editing techniques such as cropping, resizing, layering, and colour adjustment to produce effective designs for various media. These competencies are essential for roles in marketing, web design, and print production, enabling individuals to contribute to project deliverables and personal creative projects.

    Open Awards Level 2 Diploma in IT User Skills (RQF)

    8 guidance points

    IT User Fundamentals

    The IT User Fundamentals unit equips learners with essential skills for operating IT systems effectively and safely in routine contexts. It covers core competencies such as using hardware and software to meet specific needs, managing digital information through structured filing systems, adhering to security protocols to protect data and devices, and performing basic maintenance and troubleshooting to ensure system reliability. These skills are directly applicable to both personal and workplace environments, forming the foundation for more advanced IT proficiency.

    Open Awards Level 2 Diploma in IT User Skills (RQF), Open Awards Entry Level Award in Online and Computer Basics (Entry 3) (QCF)

    14 guidance points2 criteria

    Essential Digital Skills L1 - Knowledge Test - Set 3

    This knowledge test evaluates foundational digital competencies required for employment and everyday life, including using devices, managing information, creating and editing content, online communication, and digital safety. It assesses understanding of essential concepts, practical navigation skills, and awareness of responsible online practices to ensure readiness for a digitally driven society.

    Open Awards Level 1 Qualification in Essential Digital Skills for Both Work and Life (RQF)

    6 guidance points

    Audio Software

    This unit equips learners with practical skills in using audio software and hardware to capture, edit, and present digital audio sequences. Learners will develop techniques for recording clean audio, editing and mixing tracks, applying effects, and exporting finished audio for diverse purposes such as podcasts, presentations, or music.

    Open Awards Level 2 Diploma in IT User Skills (RQF)

    8 guidance points

    Developing ICT Skills

    This element introduces learners to the foundational use of Information and Communication Technology (ICT) to perform simple, purposeful tasks. It focuses on applying digital tools to create tangible outcomes in one's immediate environment, retrieve basic information from digital sources, and convey messages electronically. Mastery enables independent functioning in a digitally enabled society for everyday personal and vocational activities.

    Open Awards Entry Level Award in IT User Skills (Entry 1) (RQF), Open Awards Entry Level Certificate in IT User Skills (Entry 1) (RQF)

    14 guidance points2 criteria

    Selecting Information Using the Internet

    This element introduces learners to the fundamentals of evaluating and retrieving information from the internet, focusing on identifying trustworthy sources like official websites and using simple keyword searches to find specific facts. Learners will apply these skills to real-life tasks such as checking opening times or finding travel directions, building digital confidence for everyday situations.

    Open Awards Entry Level Certificate in IT User Skills (Entry 3) (RQF), Open Awards Entry Level Award in IT User Skills (Entry 3) (RQF), Open Awards Entry Level Award in Online and Computer Basics (Entry 3) (QCF)

    17 guidance points3 criteria

    Introduction to using the Internet for Shopping

    This subtopic equips learners with the essential skills to confidently and securely use the internet for online shopping. It covers the practical steps from searching for products to completing a purchase, emphasising the importance of e-safety and evaluating online information. These skills are foundational for independent living and participating in the digital economy.

    Open Awards Entry Level Award in Online and Computer Basics (Entry 3) (QCF)

    6 guidance points

    Following Health and Safety Working Practices when Using ICT

    This subtopic introduces learners to essential health and safety practices for using ICT equipment and managing digital security. It covers physical safety measures such as correct posture, equipment handling, and electrical safety, alongside password and PIN management to protect personal information. The focus is on developing safe habits for everyday ICT use.

    Open Awards Entry Level Certificate in IT User Skills (Entry 2) (RQF), Open Awards Entry Level Award in IT User Skills (Entry 2) (RQF), Open Awards Entry Level Certificate in IT User Skills (Entry 1) (RQF) +1 more

    24 guidance points4 criteria

    Essential Digital Skills E3 - Knowledge Test - Set 3

    This knowledge test evaluates a candidate's grasp of essential digital skills at Entry Level 3, covering fundamental concepts in using devices, handling information, communicating online, transacting safely, and being responsible digital citizens. Success demonstrates readiness to apply these skills in daily life and entry-level work contexts.

    Open Awards Entry Level Qualification in Essential Digital Skills for both Life and Work (Entry 3) (RQF)

    8 guidance points

    Imaging Software

    This element focuses on developing practical competence in using imaging software to obtain, prepare, and combine visual content, and to apply core editing techniques. Learners will learn to import images from various sources, integrate them into compositions, and utilise tools such as cropping, resizing, layering, and colour adjustments to produce effective digital images for specified purposes.

    Open Awards Level 2 Diploma in IT User Skills (RQF)

    6 guidance points

    Word Processing Software

    This element covers the creation of consistent and effective structures and styles for multi-page websites, enabling learners to select and utilise appropriate website software tools and features to incorporate multimedia and interactive elements. Learners develop skills in building sites that engage users through dynamic content, then publish and rigorously test their websites to ensure functionality and accessibility. These skills are directly applicable to real-world scenarios such as creating personal portfolios, small business sites, or informational platforms.

    Open Awards Level 2 Diploma in IT User Skills (RQF)

    8 guidance points

    Specialist Software

    This element focuses on developing practical competencies in using specialist software applications to manage and present data effectively. Learners will gain skills in inputting raw data, structuring it through organisation and combination techniques, and applying tools for editing and processing to produce clear, formatted outputs. Mastery of these skills is essential for roles requiring efficient data handling and professional presentation of information.

    Open Awards Level 2 Diploma in IT User Skills (RQF)

    9 guidance points

    Video Software

    This element equips learners with foundational skills in using video software and hardware to capture raw footage, edit it into coherent sequences using trimming, transitions, and effects, and then output and present the final video effectively. It forms a key part of digital literacy, applicable to media production, marketing, and personal content creation.

    Open Awards Level 2 Diploma in IT User Skills (RQF)

    10 guidance points

    Sending and Receiving Emails

    This subtopic provides foundational skills in using email software to send and receive messages, a critical competency for digital communication in personal, educational, and vocational contexts. Learners will develop the ability to compose, format, and manage emails, including handling attachments and basic inbox organisation. Mastery of these skills enables effective and safe participation in today's digitally connected world.

    Open Awards Entry Level Certificate in IT User Skills (Entry 2) (RQF), Open Awards Entry Level Certificate in IT User Skills (Entry 3) (RQF), Open Awards Entry Level Award in IT User Skills (Entry 3) (RQF) +3 more

    50 guidance points6 criteria

    Personal Information Management Software

    This subtopic covers the essential functions of personal information management software, including calendar scheduling, task management, and contact organisation. Learners develop practical skills to efficiently manage time, priorities, and professional relationships using digital tools. Mastery of these applications enhances productivity and is fundamental to effective administrative and office roles.

    Open Awards Level 2 Diploma in IT User Skills (RQF)

    8 guidance points

    Essential Digital Skills L1 - Practical Assessment - Set 1

    This subtopic assesses the practical application of essential digital skills for both work and everyday life. Candidates must demonstrate competence in using devices, handling information, creating and editing content, communicating online, and staying safe and responsible, as defined by the national standards for Essential Digital Skills at Level 1.

    Open Awards Level 1 Qualification in Essential Digital Skills for Both Work and Life (RQF)

    11 guidance points

    Essential Digital Skills E3 - Practical Assessment - Set 1

    This subtopic focuses on the practical application of foundational digital skills required for everyday life and work at Entry Level 3. Learners must demonstrate the ability to use devices, navigate software, and perform tasks such as creating simple documents, using online communication tools, and searching the internet safely. The assessment set provides realistic scenarios to evidence competence in handling digital information, maintaining security, and solving routine digital problems independently.

    Open Awards Entry Level Qualification in Essential Digital Skills for both Life and Work (Entry 3) (RQF)

    10 guidance points

    Website Software

    This unit equips learners with the practical skills to design, build, and publish multipage websites using professional website software. Learners create structured layouts and consistent styles, integrate multimedia content such as images, video, and audio, and add interactive features like navigation menus and forms. Emphasis is placed on rigorous testing and publishing to ensure functionality and accessibility across different devices and browsers.

    Open Awards Level 2 Diploma in IT User Skills (RQF)

    12 guidance points

    IT Security for Users

    This subtopic equips learners with the foundational knowledge and practical skills to identify common security threats and apply appropriate countermeasures to safeguard IT systems and data. It covers essential practices such as password management, data encryption, email safety, and secure internet usage, empowering users to take personal responsibility for digital security in everyday contexts.

    Open Awards Level 2 Diploma in IT User Skills (RQF)

    7 guidance points

    Developing Personal and Team Effectiveness using IT

    This element explores how IT tools and platforms can enhance individual professional growth and foster effective teamwork. Learners examine practical applications such as online learning, productivity software, and collaborative technologies, focusing on evaluating their impact on personal skill development and team outcomes. The content bridges digital literacy with real-world workplace practices, preparing individuals to leverage technology for continuous improvement and collaborative success.

    Open Awards Level 2 Diploma in IT User Skills (RQF)

    8 guidance points

    Bespoke Software

    This subtopic focuses on the proficient use of bespoke software applications to manage and manipulate data. Learners will input diverse information, combine data sources, design logical structures like databases or spreadsheets, and utilise advanced functions to extract, process, and present meaningful outputs. Mastery of these skills enables efficient data management and reporting in vocational contexts.

    Open Awards Level 2 Diploma in IT User Skills (RQF)

    7 guidance points

    ICT for Employment

    This element introduces learners to the common types of information and communication technology (ICT) found in modern workplaces, such as computers, software, communication devices, and networks. It emphasises the practical ability to recognise these tools and understand their basic functions in supporting everyday work tasks, preparing learners for digital responsibilities in employment.

    Open Awards Entry Level Award in Online and Computer Basics (Entry 3) (QCF)

    8 guidance points

    Essential Digital Skills L1 - Practical Assessment - Set 2

    This practical assessment evaluates the learner's ability to apply fundamental digital skills in realistic workplace and everyday scenarios. Tasks require the safe and effective use of devices, creation and editing of documents, managing files, and communicating online. Successful completion demonstrates competence in using technology to solve problems and complete routine tasks independently.

    Open Awards Level 1 Qualification in Essential Digital Skills for Both Work and Life (RQF)

    9 guidance points

    The Internet and World Wide Web

    This subtopic explores the fundamentals of the Internet and World Wide Web, focusing on understanding Internet connections, effective web searching techniques, email usage, and various online communication methods. Learners will develop practical digital literacy skills essential for personal and professional contexts, including connecting to the internet safely, locating reliable information via search engines, sending and managing emails, and using communication tools like instant messaging and video calls.

    Open Awards Entry Level Certificate in IT User Skills (Entry 3) (RQF), Open Awards Entry Level Award in IT User Skills (Entry 3) (RQF)

    17 guidance points2 criteria

    Essential Digital Skills E3 - Practical Assessment - Set 2

    This practical assessment evaluates application of foundational digital skills at Entry 3 level, requiring candidates to perform authentic tasks using devices, software, and online services. It assesses the ability to handle information, create and edit digital content, communicate safely, and complete online transactions in a simulated work or life context, demonstrating functional digital competence.

    Open Awards Entry Level Qualification in Essential Digital Skills for both Life and Work (Entry 3) (RQF)

    9 guidance points

    Understanding Social Media

    This element introduces learners to the variety of social media platforms used for communication, information sharing, and entertainment. Understanding the distinct features and purposes of platforms like Facebook, Twitter, Instagram, and others enables learners to choose appropriate tools for different personal and professional contexts. Mastery of this knowledge supports safe and effective digital participation in everyday life.

    Open Awards Entry Level Certificate in IT User Skills (Entry 2) (RQF), Open Awards Entry Level Award in IT User Skills (Entry 2) (RQF), Open Awards Entry Level Award in IT User Skills (Entry 3) (RQF) +2 more

    30 guidance points5 criteria

    Using the Internet

    This element focuses on equipping learners with the foundational skills to effectively and safely use the internet for information retrieval, communication, and task completion. It covers selecting appropriate connection methods, configuring browser settings, employing advanced search techniques, and adhering to security best practices. Mastery of these competencies is essential for personal, academic, and professional digital literacy.

    Open Awards Level 2 Diploma in IT User Skills (RQF), Open Awards Entry Level Award in Online and Computer Basics (Entry 3) (QCF)

    19 guidance points2 criteria

    Drawing and Planning Software

    This subtopic develops essential competencies in using drawing and planning software to create accurate, well-organised digital plans and diagrams. Learners learn to input graphical data from various sources, organise elements using layers or object management, and combine information into cohesive outputs such as floor plans, flowcharts, or technical schematics. Mastery of editing, manipulation, and formatting tools enables the production of professional-quality visuals that meet industry presentation standards.

    Open Awards Level 2 Diploma in IT User Skills (RQF)

    8 guidance points

    Project Management Software

    Project Management Software enables learners to plan, execute, and monitor projects by structuring tasks, allocating resources, and tracking progress. It facilitates real-time collaboration and status reporting through visual tools like Gantt charts, ensuring projects stay on schedule and within scope. Practical application includes managing work breakdown structures, adjusting timelines, and communicating key milestones to stakeholders.

    Open Awards Level 2 Diploma in IT User Skills (RQF)

    10 guidance points

    Internet Safety for IT Users

    This element covers the essential knowledge and skills required to identify and mitigate risks associated with internet use, including malware, phishing, and social engineering. It emphasises practical measures for safeguarding personal and organisational data, secure online communication, and understanding the legal framework governing digital behaviour, such as the UK GDPR and Computer Misuse Act, to ensure safe and compliant online practices.

    Open Awards Level 2 Diploma in IT User Skills (RQF)

    4 guidance points

    Multimedia Software

    This element covers the end-to-end process of creating multimedia products, from initial planning and content gathering through editing and final presentation. Learners will develop practical skills in using multimedia software tools to combine text, images, audio, and video to meet specified requirements. The focus is on producing professional-looking outcomes for real-world scenarios such as presentations, websites, or digital portfolios.

    Open Awards Level 2 Diploma in IT User Skills (RQF)

    8 guidance points

    Understanding Online Security

    This subtopic equips learners with essential knowledge and practical skills to protect themselves and their data in digital environments. It covers identifying risks such as malware and phishing, implementing secure practices like strong password usage and regular backups, and understanding the importance of safe internet browsing to maintain confidentiality and integrity of information.

    Open Awards Entry Level Award in IT User Skills (Entry 3) (RQF), Open Awards Entry Level Certificate in IT User Skills (Entry 3) (RQF)

    15 guidance points2 criteria

    Presentation Software

    This subtopic develops the ability to create professional, multimedia presentations by accurately inputting and combining text, images, charts, and other objects. Learners gain proficiency in structuring content with slide masters and layouts, editing for clarity, and applying consistent formatting to enhance visual communication. The final focus is on preparing interactive slideshows using transitions, animations, and hyperlinks, enabling engaging, non-linear delivery suitable for academic, business, and personal contexts.

    Open Awards Level 2 Diploma in IT User Skills (RQF)

    6 guidance points

    Essential Digital Skills E3 - Practical Assessment - Set 3

    This practical assessment evaluates a learner's ability to apply essential digital skills at Entry Level 3, covering device use, online navigation, digital communication, and safe practice. Tasks mirror real-life scenarios to confirm competency for further study, employment, and daily life.

    Open Awards Entry Level Qualification in Essential Digital Skills for both Life and Work (Entry 3) (RQF)

    8 guidance points

    Identifying and Using ICT Equipment

    This subtopic introduces learners to fundamental ICT equipment such as computers, keyboards, mice, and touchscreens. Learners will develop the ability to recognise and name common devices and participate in basic hands-on tasks like switching on a device or using a mouse. The focus is on building confidence through supported, practical engagement with technology.

    Open Awards Entry Level Certificate in IT User Skills (Entry 1) (RQF), Open Awards Entry Level Award in IT User Skills (Entry 1) (RQF)

    10 guidance points2 criteria

    Using ICT to Communicate

    This element focuses on the fundamental skills required to use information and communication technology (ICT) to both receive and send information. Learners will develop the ability to open and read incoming digital communications, such as emails or messages, and to compose and send their own. Mastery of these skills enables effective participation in personal, educational, and workplace communication using digital devices.

    Open Awards Entry Level Certificate in IT User Skills (Entry 2) (RQF), Open Awards Entry Level Award in IT User Skills (Entry 2) (RQF)

    16 guidance points2 criteria

    Essential Digital Skills L1 - Practical Assessment - Set 3

    This practical assessment evaluates a candidate's ability to apply fundamental digital skills in real-world contexts, including using devices to find and manage information, creating and editing basic digital content, communicating online, and conducting simple transactions safely. Successful completion demonstrates readiness for the digital demands of everyday life and entry-level employment.

    Open Awards Level 1 Qualification in Essential Digital Skills for Both Work and Life (RQF)

    8 guidance points

    Database Software

    This subtopic covers foundational skills in using database software to manage structured information efficiently. Learners will gain hands-on experience in entering, editing, and organising data within tables, as well as using built-in tools to query and generate reports. These skills are essential for roles requiring data administration and information handling in a business environment.

    Open Awards Level 2 Diploma in IT User Skills (RQF)

    10 guidance points

    Using Collaborative Technologies

    This subtopic covers the essential skills for using collaborative technologies safely and effectively in a work environment. Learners explore how to set up, access, and prepare various IT tools such as cloud-based platforms, video conferencing, and shared workspaces, ensuring security protocols are followed. The practical application includes contributing to team tasks, communicating appropriately, and managing digital collaboration to enhance productivity.

    Open Awards Level 2 Diploma in IT User Skills (RQF)

    8 guidance points

    Set Up an IT System

    This element focuses on the practical skills required to safely assemble and configure a personal computer system, including hardware peripherals, storage media, and network connectivity, to meet specified user needs. It also covers the installation and configuration of essential software, culminating in thorough testing to verify the IT system and communication services function correctly. Mastery of these tasks ensures learners can independently set up a functional, secure, and efficient IT environment for personal or professional use.

    Open Awards Level 2 Diploma in IT User Skills (RQF)

    10 guidance points

    Essential Digital Skills L1 - Set 2

    This subtopic consolidates foundational digital skills for everyday contexts, emphasising practical competence in using email applications, managing files and folders, and applying core cybersafety principles. Learners develop the ability to compose, format and send professional emails with attachments, organise digital content systematically across devices and cloud storage, and identify common online risks to protect personal data and wellbeing. Mastery of these skills enables confident and responsible digital participation in both workplace and personal settings.

    Open Awards Level 1 Qualification in Essential Digital Skills for Both Work and Life (RQF)

    6 guidance points

    Essential Digital Skills E3 - Set 2

    This subtopic focuses on developing foundational digital competencies for everyday life and workplace readiness at Entry Level 3. Learners apply practical skills such as using input devices, managing files, communicating via email, and staying safe online, with a strong emphasis on performing tasks independently in realistic contexts.

    Open Awards Entry Level Qualification in Essential Digital Skills for both Life and Work (Entry 3) (RQF)

    8 guidance points

    Using ICT to find Information

    This subtopic focuses on developing the foundational skills required to identify and use appropriate ICT-based sources to retrieve information. Learners will explore common digital tools and platforms, such as websites and applications, and understand how to select the most suitable option based on a given information need. The practical application involves navigating simple interfaces and retrieving specific data, which is essential for everyday digital literacy and further vocational ICT use.

    Open Awards Entry Level Certificate in IT User Skills (Entry 2) (RQF), Open Awards Entry Level Award in IT User Skills (Entry 2) (RQF)

    14 guidance points2 criteria

    Using Software to Edit Text and Images

    This subtopic equips learners with fundamental skills to independently use a computer for basic document creation. It covers essential operational procedures from powering on and logging into systems, using word processing software to create, edit, and format documents with text and images, to safely saving, printing, and shutting down. These skills are directly applicable to everyday administrative tasks and form the building blocks for more advanced digital literacy.

    Open Awards Entry Level Certificate in IT User Skills (Entry 3) (RQF), Open Awards Entry Level Award in IT User Skills (Entry 3) (RQF)

    14 guidance points2 criteria

    Responding to ICT Enabled Equipment

    This element introduces learners to the fundamental skills required to interact with basic ICT enabled equipment, such as responding to simple prompts and recognising alert signals. It focuses on building confidence in using technology in everyday contexts, from acknowledging a battery low indication to following on-screen instructions. Mastery of these skills supports independent living and digital inclusion.

    Open Awards Entry Level Award in IT User Skills (Entry 1) (RQF), Open Awards Entry Level Certificate in IT User Skills (Entry 1) (RQF)

    13 guidance points2 criteria

    IT Software Fundamentals

    This subtopic introduces learners to the core principles of selecting and using software applications to solve common problems in personal and professional contexts. It emphasises the practical skills of entering, developing, and formatting information to ensure it is fit for purpose and audience, while developing the ability to critically evaluate the IT tools used.

    Open Awards Level 2 Diploma in IT User Skills (RQF)

    8 guidance points

    Using Video Communication

    This unit introduces learners to the fundamental skills required to use video communication applications on digital devices. Learners will gain the ability to initiate video calls, manage digital contacts effectively, and understand basic online safety and etiquette, enabling them to connect with others for personal, social, or vocational purposes.

    Open Awards Entry Level Certificate in IT User Skills (Entry 2) (RQF), Open Awards Entry Level Award in IT User Skills (Entry 2) (RQF)

    22 guidance points2 criteria

    Using the Internet for Shopping

    This unit develops essential skills for online shopping, enabling learners to independently browse e-commerce websites, search for specific products, and navigate online purchasing processes. It emphasizes practical application in daily life, from comparing prices to completing secure transactions, while building awareness of digital safety. Mastery of these tasks promotes digital inclusion and confidence in managing personal finances online.

    Open Awards Entry Level Certificate in IT User Skills (Entry 3) (RQF), Open Awards Entry Level Award in IT User Skills (Entry 3) (RQF)

    12 guidance points2 criteria

    Essential Digital Skills E3 - Set 3

    The Essential Digital Skills Entry 3 - Set 3 focuses on building foundational digital competence for everyday life and employment, covering key areas such as using devices and the internet safely, managing information, creating and editing simple digital content, and communicating effectively online. Learners develop the confidence to operate basic functions like searching the web, sending emails, and handling files, while understanding essential safety practices like password protection and identifying secure websites. This unit provides the practical, hands-on skills needed to navigate a digital society, preparing individuals for further learning and entry-level job roles where basic IT proficiency is required.

    Open Awards Entry Level Qualification in Essential Digital Skills for both Life and Work (Entry 3) (RQF)

    10 guidance points

    Online Basics

    This unit equips learners with essential digital skills for everyday online tasks. It focuses on accessing and using online IT systems, locating and evaluating internet-based information, and communicating via email. Mastery of these basics supports safe, independent participation in digital society and prepares learners for further digital literacy development.

    Open Awards Entry Level Award in Online and Computer Basics (Entry 3) (QCF)

    6 guidance points

    Essential Digital Skills L1 - Set 3

    This element focuses on consolidating foundational digital skills required for practical everyday tasks in both personal and professional contexts. Learners will develop the ability to use common software applications, manage files, communicate online safely, and solve basic technical problems, ensuring they can confidently engage with digital services and employment opportunities.

    Open Awards Level 1 Qualification in Essential Digital Skills for Both Work and Life (RQF)

    6 guidance points

    Using Mobile IT Devices

    This element covers the essential skills for effectively using mobile IT devices in personal and professional contexts. Learners will demonstrate the ability to configure a device to suit individual requirements, manage applications and files, transfer data securely between devices and systems, and perform routine maintenance to ensure optimal performance and longevity.

    Open Awards Level 2 Diploma in IT User Skills (RQF)

    7 guidance points

    Essential Digital Skills Level 1 - Knowledge Test - Set 1

    This knowledge test assesses foundational understanding of essential digital skills required for both professional and personal contexts, as outlined in the Level 1 qualification. It evaluates theoretical knowledge of using devices, managing information, online communication, digital transactions, and staying safe online, ensuring learners can apply these concepts in real-world scenarios. Mastery of this content underpins practical competence and is critical for passing the exam and progressing to applied skill assessments.

    Open Awards Level 1 Qualification in Essential Digital Skills for Both Work and Life (RQF)

    8 guidance points

    Essential Digital Skills Entry Level 3 - Knowledge Test - Set 1

    The Essential Digital Skills Entry Level 3 Knowledge Test – Set 1 evaluates foundational digital literacy, covering device fundamentals, internet navigation, online safety, email usage, and basic software operations. It ensures learners can apply essential digital skills in everyday contexts, preparing them for both personal and workplace digital demands.

    Open Awards Entry Level Qualification in Essential Digital Skills for both Life and Work (Entry 3) (RQF)

    8 guidance points

    Understanding the Potential of IT

    This element explores the transformative role of information technology in modern businesses and wider society. Learners examine how IT systems enhance operational efficiency, enable new business models, and reshape daily life, while considering the implications of emerging technologies and the importance of robust security measures.

    Open Awards Level 2 Diploma in IT User Skills (RQF)

    8 guidance points

    Computer Basics

    This subtopic introduces learners to the fundamental hardware components of a computer, essential terminology, and basic operating system concepts. Emphasis is placed on practical identification and understanding of how these elements affect everyday computer use, preparing learners for further digital skills development.

    Open Awards Entry Level Award in Online and Computer Basics (Entry 3) (QCF)

    8 guidance points

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    Digital Skills & IT Open Awards Essential Digital Skills Topics & Revision | MasteryMind