Digital Skills & IT

    Open Awards
    Vocational

    Specification: 600/5642/3

    The OPEN-AWARDS Vocational Digital Skills & IT specification covers 54 topics with 148 learning objectives (600/5642/3). Use the topic browser below to explore subtopics, exam tips, common mistakes, and key terminology for each area of the course.

    This subject will help you develop key knowledge and skills required for exam success.

    54

    Units

    148

    Learning Outcomes

    326

    Assessment Guidance

    354

    Key Skills

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    Key Features

    • Master key concepts
    • Develop exam technique
    • Apply knowledge effectively

    Common Exam Mistakes

    Pitfalls to avoid in your exams

    • •Confusing input and output devices.
    • •Misunderstanding terms like RAM and hard drive.
    • •Failing to connect hardware components correctly.
    • •Confusing the play button with other on-screen elements, leading to accidental navigation away from the video.
    • •Forgetting to adjust volume or mute, resulting in no audio or disturbing others.
    • •Describing the content of the video instead of expressing a personal feeling, e.g., 'it was about cats' rather than 'I found it funny'.
    • •Using overly broad or vague search terms, leading to irrelevant results.
    • •Forgetting to check the video’s age rating or suitability before sharing or watching.

    Top Examiner Tips

    Expert advice for exam success

    • •Practice naming parts of a computer from a diagram.
    • •Use mnemonics to remember device functions.
    • •Relate terminology to real-world examples.
    • •For practical assessment, ensure the digital device is set to a known screen-saver-free state with the target video pre-loaded or bookmarked to reduce navigation complexity.
    • •When communicating feelings, simple emotive words (happy, sad, fun) or symbols are acceptable; focus on personal response rather than detailed critique.
    • •Practice using different video platforms to become familiar with layout and search functions.
    • •Always preview a video before sharing it to ensure it is appropriate and the correct clip.
    • •When organising videos, use clear and descriptive playlist names for easy retrieval.

    Qualification Units

    54 units

    How this qualification is graded

    Vocational qualifications are marked against criteria, not an exam percentage. Each unit is assessed across three bands - build up from Pass by applying your knowledge to realistic workplace scenarios.

    Pass

    Accurately describe and explain the core knowledge for the unit and link it to the given scenario.

    Merit

    Apply and analyse that knowledge in detail, showing why it matters in the workplace context.

    Distinction

    Evaluate and justify decisions, weigh up alternatives and make well-reasoned professional recommendations.

    Computer and Online Basics

    This topic covers the basic components of a computer, including input devices, and how to set up and use hardware. Learners will understand common computer terminology and explore career opportunities for IT-literate individuals.

    Open Awards Entry Level Award in IT User Skills (Entry 3) (RQF), Open Awards Entry Level Certificate in IT User Skills (Entry 3) (RQF)

    2 learning outcomes15 guidance points2 criteria

    Accessing Online Video Clips

    This subtopic introduces learners to accessing and playing online video clips on a digital device, a fundamental digital skill for leisure, learning, and communication. It also develops the ability to reflect on and express personal responses to digital media, fostering digital literacy and communication. Mastery of these tasks supports independence and confidence in engaging with online content safely.

    Open Awards Entry Level Certificate in IT User Skills (Entry 1) (RQF), Open Awards Entry Level Award in IT User Skills (Entry 2) (RQF), Open Awards Entry Level Award in IT User Skills (Entry 1) (RQF) +1 more

    8 learning outcomes29 guidance points4 criteria

    Using a Computer Keyboard

    This subtopic focuses on the fundamental skill of using a computer keyboard to efficiently and accurately input, edit, and manipulate alphanumeric data, as well as to navigate and control software applications. It develops keyboard proficiency essential for productivity in personal and professional IT environments, moving beyond basic typing to include shortcuts and navigation techniques that reduce reliance on a mouse. Mastery of these competencies enhances digital literacy and is a prerequisite for many vocational and academic tasks.

    Open Awards Level 2 Diploma in IT User Skills (RQF)

    6 learning outcomes10 guidance points

    Using Control Settings on a Digital Device

    This element introduces learners to the foundational user skills of managing sound, visual, and power settings on common digital devices such as smartphones, tablets, and laptops. Mastering these controls is essential for personalising the user experience, ensuring accessibility, and maintaining device functionality in everyday tasks. Learners will demonstrate practical competence by adjusting volume levels, screen brightness, and power states to suit different environments and needs.

    Open Awards Entry Level Award in IT User Skills (Entry 1) (RQF), Open Awards Entry Level Certificate in IT User Skills (Entry 1) (RQF)

    2 learning outcomes13 guidance points2 criteria

    Data Management Software

    This element develops the practical ability to use common data management software, such as databases or structured spreadsheets, to store, organise, and manipulate information. Learners will focus on accurate data entry, editing, and maintenance of records, as well as retrieving and presenting data to meet specified business or personal requirements. These skills are essential for office administration, customer service, and many other vocational contexts where efficient data handling supports decision-making and compliance.

    Open Awards Level 2 Diploma in IT User Skills (RQF)

    1 learning outcomes9 guidance points

    Using Video Communication

    This element focuses on the fundamental skills needed to use video communication on digital devices, enabling learners to initiate, receive, and participate in real-time visual conversations. It underpins digital inclusion by fostering social connection and access to remote support services, with practical applications ranging from keeping in touch with family to attending virtual appointments.

    Open Awards Entry Level Certificate in IT User Skills (Entry 1) (RQF), Open Awards Entry Level Award in IT User Skills (Entry 1) (RQF)

    2 learning outcomes11 guidance points2 criteria

    Desktop Publishing Software

    This element focuses on the practical application of desktop publishing software to create professional publications. Learners will develop skills in selecting suitable designs, integrating text and multimedia elements, and applying editing and formatting techniques to produce effective documents for print or digital distribution.

    Open Awards Level 2 Diploma in IT User Skills (RQF)

    1 learning outcomes8 guidance points

    Using Email

    This subtopic focuses on developing practical competence in using email software to compose, format, and send professional messages, while also managing inboxes, contacts, and calendar functions efficiently. Learners will understand how to apply email etiquette, use advanced features like attachments and signatures, and organize their digital communication to enhance productivity in workplace or academic settings.

    Open Awards Level 2 Diploma in IT User Skills (RQF)

    1 learning outcomes16 guidance points

    Optimise IT System Performance

    This subtopic focuses on maintaining and improving the efficiency of IT systems through proactive management of hardware, software, and user environments. Learners gain practical skills in file and disk management, troubleshooting common faults, and customising settings to match user needs, ensuring systems run securely and optimally in a life skills context.

    Open Awards Level 2 Diploma in IT User Skills (RQF)

    5 learning outcomes6 guidance points

    Improving Productivity Using IT

    This subtopic focuses on the strategic selection and ongoing optimisation of IT systems and software to enhance task efficiency and effectiveness in real-world contexts. Learners develop the ability to plan and justify IT choices, continuously review their impact, and iteratively refine solutions through testing to achieve measurable productivity gains.

    Open Awards Level 2 Diploma in IT User Skills (RQF)

    1 learning outcomes8 guidance points

    Spreadsheet Software

    This unit focuses on developing practical competence in using spreadsheet software to manage, analyse, and present numerical and other data effectively. Learners will acquire skills in entering and organising data, applying formulas and functions to summarise information, and using a range of tools and techniques to produce clear and professional-looking outputs. These skills are directly applicable to real-world tasks such as budgeting, record-keeping, and simple data analysis in both personal and professional contexts.

    Open Awards Level 2 Diploma in IT User Skills (RQF)

    1 learning outcomes8 guidance points

    Developing and Presenting Information Using ICT

    This element introduces learners to fundamental ICT skills for managing personal data. It covers entering and editing information using basic software, creating simple digital outputs like posters or lists, and developing oral communication to describe their work. These skills are essential for everyday digital tasks and building confidence in using technology.

    Open Awards Entry Level Award in IT User Skills (Entry 1) (RQF), Open Awards Entry Level Certificate in IT User Skills (Entry 1) (RQF), Open Awards Entry Level Award in IT User Skills (Entry 2) (RQF)

    3 learning outcomes19 guidance points3 criteria

    Developing Computer Skills

    This unit introduces learners to foundational digital skills at Entry Level 3, enabling them to operate ICT devices, connect to the internet, browse and search the web safely, compose emails, and troubleshoot basic issues. It emphasizes practical, real-world application of technology to meet personal and vocational needs, building confidence and digital literacy essential for independent living and future employment.

    Open Awards Entry Level Certificate in IT User Skills (Entry 3) (RQF), Open Awards Entry Level Award in IT User Skills (Entry 3) (RQF)

    2 learning outcomes23 guidance points2 criteria

    IT Communication Fundamentals

    This subtopic focuses on developing essential digital literacy skills for effective information handling and communication. Learners will explore how to identify and evaluate diverse information sources, employ search techniques to retrieve relevant internet-based data, and assess its reliability and suitability for given tasks. Additionally, they will learn to select appropriate IT tools for exchanging information, ensuring messages are clear, secure, and tailored to audience needs.

    Open Awards Level 2 Diploma in IT User Skills (RQF)

    1 learning outcomes8 guidance points

    Finding, Selecting and Exchanging Information Using ICT

    This subtopic introduces learners to fundamental skills in identifying and using ICT-based information sources, such as websites and digital documents. It covers practical tasks like searching for information online, entering and saving data accurately, and exchanging information via email or other digital communication tools. Mastery of these skills supports everyday digital literacy and forms a basis for independent ICT use in personal and vocational contexts.

    Open Awards Entry Level Certificate in IT User Skills (Entry 2) (RQF), Open Awards Entry Level Award in IT User Skills (Entry 2) (RQF), Open Awards Entry Level Certificate in IT User Skills (Entry 1) (RQF) +1 more

    4 learning outcomes33 guidance points4 criteria

    Computerised Accounting Software

    This element develops competence in using computerised accounting software to manage financial transactions in a business environment. Learners will gain hands-on skills to access, accurately enter, and edit accounting data, apply software tools to process routine business transactions, and produce standard accounting documents and reports such as invoices, ledgers, and trial balances that meet organisational requirements.

    Open Awards Level 2 Diploma in IT User Skills (RQF)

    1 learning outcomes8 guidance points

    Design Software

    This element focuses on the foundational skills required to source digital assets, integrate them into design compositions, and proficiently operate industry-standard design software to create, refine, and output visual content. Learners develop the ability to combine text, images, and graphics while applying editing techniques such as cropping, resizing, layering, and colour adjustment to produce effective designs for various media. These competencies are essential for roles in marketing, web design, and print production, enabling individuals to contribute to project deliverables and personal creative projects.

    Open Awards Level 2 Diploma in IT User Skills (RQF)

    1 learning outcomes8 guidance points

    IT User Fundamentals

    The IT User Fundamentals unit equips learners with essential skills for operating IT systems effectively and safely in routine contexts. It covers core competencies such as using hardware and software to meet specific needs, managing digital information through structured filing systems, adhering to security protocols to protect data and devices, and performing basic maintenance and troubleshooting to ensure system reliability. These skills are directly applicable to both personal and workplace environments, forming the foundation for more advanced IT proficiency.

    Open Awards Level 2 Diploma in IT User Skills (RQF)

    1 learning outcomes7 guidance points

    Selecting Information Using the Internet

    This subtopic introduces learners to the fundamental skills of locating reliable information online. Learners will explore how to recognise credible sources, such as official websites and verified platforms, and avoid unreliable ones. They will also develop practical search techniques to find specific data effectively, a critical skill for academic and everyday digital tasks.

    Open Awards Entry Level Award in IT User Skills (Entry 3) (RQF), Open Awards Entry Level Certificate in IT User Skills (Entry 3) (RQF)

    2 learning outcomes11 guidance points2 criteria

    Developing ICT Skills

    This subtopic focuses on building essential digital literacy by teaching learners to control their immediate surroundings through ICT, access and retrieve information from digital sources, and engage in basic electronic communication. Practical applications include adjusting device settings, performing simple web searches, and sending/receiving messages to support daily living and learning.

    Open Awards Entry Level Certificate in IT User Skills (Entry 1) (RQF), Open Awards Entry Level Award in IT User Skills (Entry 1) (RQF)

    2 learning outcomes14 guidance points2 criteria

    Following Health and Safety Working Practices when Using ICT

    This subtopic introduces learners to essential health and safety practices for using ICT equipment and managing digital security. It covers physical safety measures such as correct posture, equipment handling, and electrical safety, alongside password and PIN management to protect personal information. The focus is on developing safe habits for everyday ICT use.

    Open Awards Entry Level Certificate in IT User Skills (Entry 2) (RQF), Open Awards Entry Level Award in IT User Skills (Entry 2) (RQF), Open Awards Entry Level Certificate in IT User Skills (Entry 1) (RQF) +1 more

    8 learning outcomes24 guidance points4 criteria

    Audio Software

    This unit equips learners with practical skills in using audio software and hardware to capture, edit, and present digital audio sequences. Learners will develop techniques for recording clean audio, editing and mixing tracks, applying effects, and exporting finished audio for diverse purposes such as podcasts, presentations, or music.

    Open Awards Level 2 Diploma in IT User Skills (RQF)

    5 learning outcomes8 guidance points

    Imaging Software

    This element focuses on developing practical competence in using imaging software to obtain, prepare, and combine visual content, and to apply core editing techniques. Learners will learn to import images from various sources, integrate them into compositions, and utilise tools such as cropping, resizing, layering, and colour adjustments to produce effective digital images for specified purposes.

    Open Awards Level 2 Diploma in IT User Skills (RQF)

    1 learning outcomes6 guidance points

    Word Processing Software

    This element covers the creation of consistent and effective structures and styles for multi-page websites, enabling learners to select and utilise appropriate website software tools and features to incorporate multimedia and interactive elements. Learners develop skills in building sites that engage users through dynamic content, then publish and rigorously test their websites to ensure functionality and accessibility. These skills are directly applicable to real-world scenarios such as creating personal portfolios, small business sites, or informational platforms.

    Open Awards Level 2 Diploma in IT User Skills (RQF)

    1 learning outcomes8 guidance points

    Specialist Software

    This element focuses on developing practical competencies in using specialist software applications to manage and present data effectively. Learners will gain skills in inputting raw data, structuring it through organisation and combination techniques, and applying tools for editing and processing to produce clear, formatted outputs. Mastery of these skills is essential for roles requiring efficient data handling and professional presentation of information.

    Open Awards Level 2 Diploma in IT User Skills (RQF)

    1 learning outcomes9 guidance points

    Video Software

    This element equips learners with foundational skills in using video software and hardware to capture raw footage, edit it into coherent sequences using trimming, transitions, and effects, and then output and present the final video effectively. It forms a key part of digital literacy, applicable to media production, marketing, and personal content creation.

    Open Awards Level 2 Diploma in IT User Skills (RQF)

    1 learning outcomes10 guidance points

    Sending and Receiving Emails

    This subtopic covers the fundamental skills required to create and manage an email account, including composing, sending, receiving, and deleting messages. It is designed for learners at Entry Level 3 to build confidence in using email for personal and professional communication. Practical application includes setting up a free web-based email service, understanding basic email etiquette, and managing an inbox.

    Open Awards Entry Level Award in IT User Skills (Entry 3) (RQF), Open Awards Entry Level Certificate in IT User Skills (Entry 2) (RQF), Open Awards Entry Level Certificate in IT User Skills (Entry 3) (RQF) +3 more

    11 learning outcomes50 guidance points6 criteria

    Personal Information Management Software

    This subtopic covers the essential functions of personal information management software, including calendar scheduling, task management, and contact organisation. Learners develop practical skills to efficiently manage time, priorities, and professional relationships using digital tools. Mastery of these applications enhances productivity and is fundamental to effective administrative and office roles.

    Open Awards Level 2 Diploma in IT User Skills (RQF)

    5 learning outcomes8 guidance points

    Website Software

    This unit equips learners with the practical skills to design, build, and publish multipage websites using professional website software. Learners create structured layouts and consistent styles, integrate multimedia content such as images, video, and audio, and add interactive features like navigation menus and forms. Emphasis is placed on rigorous testing and publishing to ensure functionality and accessibility across different devices and browsers.

    Open Awards Level 2 Diploma in IT User Skills (RQF)

    1 learning outcomes12 guidance points

    IT Security for Users

    This subtopic equips learners with the foundational knowledge and practical skills to identify common security threats and apply appropriate countermeasures to safeguard IT systems and data. It covers essential practices such as password management, data encryption, email safety, and secure internet usage, empowering users to take personal responsibility for digital security in everyday contexts.

    Open Awards Level 2 Diploma in IT User Skills (RQF)

    1 learning outcomes7 guidance points

    Developing Personal and Team Effectiveness using IT

    This element explores how IT tools and platforms can enhance individual professional growth and foster effective teamwork. Learners examine practical applications such as online learning, productivity software, and collaborative technologies, focusing on evaluating their impact on personal skill development and team outcomes. The content bridges digital literacy with real-world workplace practices, preparing individuals to leverage technology for continuous improvement and collaborative success.

    Open Awards Level 2 Diploma in IT User Skills (RQF)

    1 learning outcomes8 guidance points

    The Internet and World Wide Web

    This element introduces learners to the fundamental concepts of Internet connectivity, effective searching on the World Wide Web, practical use of email, and various communication methods available online. Mastery of these skills is essential for daily digital tasks, such as accessing information, staying in touch, and using online services securely.

    Open Awards Entry Level Award in IT User Skills (Entry 3) (RQF), Open Awards Entry Level Certificate in IT User Skills (Entry 3) (RQF)

    2 learning outcomes17 guidance points2 criteria

    Understanding Social Media

    This element introduces learners to the variety of social media platforms used for communication, information sharing, and entertainment. Understanding the distinct features and purposes of platforms like Facebook, Twitter, Instagram, and others enables learners to choose appropriate tools for different personal and professional contexts. Mastery of this knowledge supports safe and effective digital participation in everyday life.

    Open Awards Entry Level Certificate in IT User Skills (Entry 2) (RQF), Open Awards Entry Level Award in IT User Skills (Entry 2) (RQF), Open Awards Entry Level Award in IT User Skills (Entry 3) (RQF) +2 more

    8 learning outcomes30 guidance points5 criteria

    Bespoke Software

    This subtopic focuses on the proficient use of bespoke software applications to manage and manipulate data. Learners will input diverse information, combine data sources, design logical structures like databases or spreadsheets, and utilise advanced functions to extract, process, and present meaningful outputs. Mastery of these skills enables efficient data management and reporting in vocational contexts.

    Open Awards Level 2 Diploma in IT User Skills (RQF)

    1 learning outcomes7 guidance points

    Using the Internet

    This element focuses on equipping learners with the foundational skills to effectively and safely use the internet for information retrieval, communication, and task completion. It covers selecting appropriate connection methods, configuring browser settings, employing advanced search techniques, and adhering to security best practices. Mastery of these competencies is essential for personal, academic, and professional digital literacy.

    Open Awards Level 2 Diploma in IT User Skills (RQF)

    1 learning outcomes9 guidance points

    Drawing and Planning Software

    This subtopic develops essential competencies in using drawing and planning software to create accurate, well-organised digital plans and diagrams. Learners learn to input graphical data from various sources, organise elements using layers or object management, and combine information into cohesive outputs such as floor plans, flowcharts, or technical schematics. Mastery of editing, manipulation, and formatting tools enables the production of professional-quality visuals that meet industry presentation standards.

    Open Awards Level 2 Diploma in IT User Skills (RQF)

    1 learning outcomes8 guidance points

    Project Management Software

    Project Management Software enables learners to plan, execute, and monitor projects by structuring tasks, allocating resources, and tracking progress. It facilitates real-time collaboration and status reporting through visual tools like Gantt charts, ensuring projects stay on schedule and within scope. Practical application includes managing work breakdown structures, adjusting timelines, and communicating key milestones to stakeholders.

    Open Awards Level 2 Diploma in IT User Skills (RQF)

    1 learning outcomes10 guidance points

    Internet Safety for IT Users

    This element covers the essential knowledge and skills required to identify and mitigate risks associated with internet use, including malware, phishing, and social engineering. It emphasises practical measures for safeguarding personal and organisational data, secure online communication, and understanding the legal framework governing digital behaviour, such as the UK GDPR and Computer Misuse Act, to ensure safe and compliant online practices.

    Open Awards Level 2 Diploma in IT User Skills (RQF)

    5 learning outcomes4 guidance points

    Multimedia Software

    This element covers the end-to-end process of creating multimedia products, from initial planning and content gathering through editing and final presentation. Learners will develop practical skills in using multimedia software tools to combine text, images, audio, and video to meet specified requirements. The focus is on producing professional-looking outcomes for real-world scenarios such as presentations, websites, or digital portfolios.

    Open Awards Level 2 Diploma in IT User Skills (RQF)

    1 learning outcomes8 guidance points

    Presentation Software

    This subtopic develops the ability to create professional, multimedia presentations by accurately inputting and combining text, images, charts, and other objects. Learners gain proficiency in structuring content with slide masters and layouts, editing for clarity, and applying consistent formatting to enhance visual communication. The final focus is on preparing interactive slideshows using transitions, animations, and hyperlinks, enabling engaging, non-linear delivery suitable for academic, business, and personal contexts.

    Open Awards Level 2 Diploma in IT User Skills (RQF)

    1 learning outcomes6 guidance points

    Identifying and Using ICT Equipment

    This subtopic introduces learners to fundamental ICT equipment such as computers, keyboards, mice, and touchscreens. Learners will develop the ability to recognise and name common devices and participate in basic hands-on tasks like switching on a device or using a mouse. The focus is on building confidence through supported, practical engagement with technology.

    Open Awards Entry Level Certificate in IT User Skills (Entry 1) (RQF), Open Awards Entry Level Award in IT User Skills (Entry 1) (RQF)

    2 learning outcomes10 guidance points2 criteria

    Understanding Online Security

    This element introduces learners to fundamental online security concepts, focusing on practical steps to protect personal information and devices. It covers essential safety measures for using ICT equipment, creating and managing secure PINs and passwords, backing up work to prevent data loss, and recognizing safe internet practices. Mastery of these skills ensures users can navigate digital environments confidently and responsibly.

    Open Awards Entry Level Certificate in IT User Skills (Entry 3) (RQF), Open Awards Entry Level Award in IT User Skills (Entry 3) (RQF)

    2 learning outcomes15 guidance points2 criteria

    Using ICT to Communicate

    This element focuses on the fundamental skills required to use information and communication technology (ICT) to both receive and send information. Learners will develop the ability to open and read incoming digital communications, such as emails or messages, and to compose and send their own. Mastery of these skills enables effective participation in personal, educational, and workplace communication using digital devices.

    Open Awards Entry Level Certificate in IT User Skills (Entry 2) (RQF), Open Awards Entry Level Award in IT User Skills (Entry 2) (RQF)

    2 learning outcomes16 guidance points2 criteria

    Database Software

    This subtopic covers foundational skills in using database software to manage structured information efficiently. Learners will gain hands-on experience in entering, editing, and organising data within tables, as well as using built-in tools to query and generate reports. These skills are essential for roles requiring data administration and information handling in a business environment.

    Open Awards Level 2 Diploma in IT User Skills (RQF)

    6 learning outcomes10 guidance points

    Using Collaborative Technologies

    This subtopic covers the essential skills for using collaborative technologies safely and effectively in a work environment. Learners explore how to set up, access, and prepare various IT tools such as cloud-based platforms, video conferencing, and shared workspaces, ensuring security protocols are followed. The practical application includes contributing to team tasks, communicating appropriately, and managing digital collaboration to enhance productivity.

    Open Awards Level 2 Diploma in IT User Skills (RQF)

    5 learning outcomes8 guidance points

    Set Up an IT System

    This element focuses on the practical skills required to safely assemble and configure a personal computer system, including hardware peripherals, storage media, and network connectivity, to meet specified user needs. It also covers the installation and configuration of essential software, culminating in thorough testing to verify the IT system and communication services function correctly. Mastery of these tasks ensures learners can independently set up a functional, secure, and efficient IT environment for personal or professional use.

    Open Awards Level 2 Diploma in IT User Skills (RQF)

    1 learning outcomes10 guidance points

    Using Software to Edit Text and Images

    This subtopic equips learners with fundamental skills to independently use a computer for basic document creation. It covers essential operational procedures from powering on and logging into systems, using word processing software to create, edit, and format documents with text and images, to safely saving, printing, and shutting down. These skills are directly applicable to everyday administrative tasks and form the building blocks for more advanced digital literacy.

    Open Awards Entry Level Certificate in IT User Skills (Entry 3) (RQF), Open Awards Entry Level Award in IT User Skills (Entry 3) (RQF)

    2 learning outcomes14 guidance points2 criteria

    Using ICT to find Information

    This subtopic focuses on developing the foundational skills required to identify and use appropriate ICT-based sources to retrieve information. Learners will explore common digital tools and platforms, such as websites and applications, and understand how to select the most suitable option based on a given information need. The practical application involves navigating simple interfaces and retrieving specific data, which is essential for everyday digital literacy and further vocational ICT use.

    Open Awards Entry Level Certificate in IT User Skills (Entry 2) (RQF), Open Awards Entry Level Award in IT User Skills (Entry 2) (RQF)

    6 learning outcomes14 guidance points2 criteria

    Responding to ICT Enabled Equipment

    This element equips learners with the foundational skills to interact safely and effectively with basic ICT equipment, such as desktop computers, tablets, or smartphones. It focuses on initiating device operation, using common input methods like mouse, keyboard, or touchscreen, and executing elementary on-screen commands, which are essential for everyday digital tasks and further IT development at this level.

    Open Awards Entry Level Certificate in IT User Skills (Entry 1) (RQF), Open Awards Entry Level Award in IT User Skills (Entry 1) (RQF)

    2 learning outcomes13 guidance points2 criteria

    IT Software Fundamentals

    This subtopic introduces learners to the core principles of selecting and using software applications to solve common problems in personal and professional contexts. It emphasises the practical skills of entering, developing, and formatting information to ensure it is fit for purpose and audience, while developing the ability to critically evaluate the IT tools used.

    Open Awards Level 2 Diploma in IT User Skills (RQF)

    5 learning outcomes8 guidance points

    Using the Internet for Shopping

    This unit develops essential skills for online shopping, enabling learners to independently browse e-commerce websites, search for specific products, and navigate online purchasing processes. It emphasizes practical application in daily life, from comparing prices to completing secure transactions, while building awareness of digital safety. Mastery of these tasks promotes digital inclusion and confidence in managing personal finances online.

    Open Awards Entry Level Certificate in IT User Skills (Entry 3) (RQF), Open Awards Entry Level Award in IT User Skills (Entry 3) (RQF)

    2 learning outcomes12 guidance points2 criteria

    Using Video Communication

    This unit introduces learners to the fundamental skills required to use video communication applications on digital devices. Learners will gain the ability to initiate video calls, manage digital contacts effectively, and understand basic online safety and etiquette, enabling them to connect with others for personal, social, or vocational purposes.

    Open Awards Entry Level Certificate in IT User Skills (Entry 2) (RQF), Open Awards Entry Level Award in IT User Skills (Entry 2) (RQF)

    7 learning outcomes22 guidance points2 criteria

    Using Mobile IT Devices

    This element covers the essential skills for effectively using mobile IT devices in personal and professional contexts. Learners will demonstrate the ability to configure a device to suit individual requirements, manage applications and files, transfer data securely between devices and systems, and perform routine maintenance to ensure optimal performance and longevity.

    Open Awards Level 2 Diploma in IT User Skills (RQF)

    1 learning outcomes7 guidance points

    Understanding the Potential of IT

    This element explores the transformative role of information technology in modern businesses and wider society. Learners examine how IT systems enhance operational efficiency, enable new business models, and reshape daily life, while considering the implications of emerging technologies and the importance of robust security measures.

    Open Awards Level 2 Diploma in IT User Skills (RQF)

    1 learning outcomes8 guidance points

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