Digital Skills & IT

ICT in Context

This element explores how information technology is strategically applied to solve real-world problems for both organisations and individuals. It examines the effective use of data, including collection, processing, storage, and secure transfer, to support decision-making and improve operational efficiency. Learners will develop an understanding of how ICT systems are designed to meet diverse user requirements in a range of contexts.

WJEC Level 1/2 Vocational Award in ICT (Technical Award)

Audio and video software

This element introduces learners to using basic audio and video hardware and software to capture, edit, and present sequences. Learners develop practical skills in recording, simple post-production editing, and final playback, essential for personal, academic, and vocational contexts.

WJEC Entry Level Award for IT Users (Entry 3), WJEC Entry Level Certificate for IT Users (Entry 2), WJEC Level 1 Certificate for IT Users (ITQ) +3 more

Audio and Video Software

This learning element introduces learners to the fundamental skills of capturing, editing, and presenting audio and video content using basic hardware and software tools. It focuses on hands-on operational competence, enabling individuals to record simple sequences, perform basic edits such as trimming, and successfully play back or present the finished product in a defined format. These skills are essential for personal creativity, academic projects, and foundational digital literacy in modern workplace environments.

WJEC Entry Level Award for IT Users (Entry 1), WJEC Entry Level Certificate for IT Users (Entry 1), WJEC Entry Level Award for IT Users (Entry 2) +3 more

Data, Information and Knowledge

This element explores the foundational concepts of data as raw unprocessed symbols, information as data endowed with context and structure to impart meaning, and knowledge as the internalised comprehension and application of information to inform decisions and actions. It underpins effective data management and decision-making in digital systems.

Data Quality

This subtopic examines the essential characteristics of high-quality data—including accuracy, completeness, consistency, timeliness, and validity—and the critical role they play in effective decision-making. Students must understand how poor data quality can lead to flawed insights, operational inefficiencies, and reputational damage, while also mastering techniques such as data validation, cleansing, and governance to ensure data reliability in real-world information systems.

Data, Information and Knowledge

Imaging software

This element introduces fundamental concepts of digital imaging, focusing on practical skills to obtain images from various sources, combine them into cohesive compositions, and apply basic editing tools. Learners will develop competence in using imaging software to create simple graphics, manipulate existing images, and enhance visual outputs for everyday digital tasks, aligning with Entry Level 3 proficiency.

WJEC Entry Level Award for IT Users (Entry 3), WJEC Entry Level Certificate for IT Users (Entry 3), WJEC Entry Level Award for IT Users (Entry 1) +5 more

IT User Fundamentals

This element introduces learners to the fundamental skills needed to operate digital devices safely and effectively for everyday tasks. It covers basic interaction with IT systems, simple file management for storing and retrieving information, essential online safety practices, and appropriate responses to common technical problems.

WJEC Entry Level Award for IT Users (Entry 1), WJEC Entry Level Certificate for IT Users (Entry 1), WJEC Level 1 Award for IT Users (ITQ) +5 more

Internet fundamentals

This element introduces learners to the foundational skills required for effective and secure internet use. It covers establishing connectivity, navigating browsers, searching for and evaluating online information, and communicating via web-based tools, while emphasising the critical importance of safety and security practices.

WJEC Level 1 Award for IT Users (ITQ), WJEC Level 1 Certificate for IT Users (ITQ), WJEC Entry Level Certificate for IT Users (Entry 2) +3 more

Internet Safety for IT users

This element introduces learners to the fundamental principles of internet safety, covering identification of online threats, protection of personal and digital assets, and adherence to legal responsibilities. Practical application involves implementing strategies such as using secure passwords, recognizing phishing attempts, and respecting copyright laws to ensure safe and ethical online behavior.

WJEC Level 1 Award for IT Users (ITQ), WJEC Level 1 Certificate for IT Users (ITQ), WJEC Entry Level Certificate for IT Users (Entry 3) +1 more

Improving productivity using IT

This subtopic introduces learners to the fundamental principles of selecting and setting up appropriate IT tools to complete simple, defined tasks efficiently. It focuses on basic planning steps such as identifying required hardware and software, and then applying these to carry out practical tasks like creating a document or sending an email. Through hands-on activities, learners gain confidence in using IT to save time and improve the quality of their outcomes.

WJEC Entry Level Certificate for IT Users (Entry 2), WJEC Entry Level Award for IT Users (Entry 2), WJEC Entry Level Certificate for IT Users (Entry 3) +3 more

Online basics

This element introduces learners to fundamental online IT skills, focusing on accessing digital systems to accomplish straightforward tasks. Learners will develop practical competence in using email software, from composing simple messages to sending them to designated recipients. Mastery of these basics underpins safe and effective participation in today's digitally connected environments, both personally and vocationally.

WJEC Entry Level Award for IT Users (Entry 1), WJEC Entry Level Certificate for IT Users (Entry 1), WJEC Entry Level Certificate for IT Users (Entry 2) +3 more

IT User fundamentals

This element equips learners with fundamental skills to effectively use IT systems for everyday tasks, including navigating interfaces, managing digital files, and applying essential safety and security measures. It also addresses the practical maintenance of hardware and software, enabling users to recognise and resolve common problems, thereby building independence and confidence in the digital workplace or further study.

WJEC Level 1 Award for IT Users (ITQ), WJEC Level 1 Certificate for IT Users (ITQ), WJEC Entry Level Award for IT Users (Entry 2) +3 more

Imaging Software

This unit equips learners with fundamental digital imaging competencies, focusing on sourcing, inserting, and blending graphical content using basic software tools. It develops hands-on skills to create new images, edit existing ones, and apply straightforward adjustments like cropping, resizing, and adding text, supporting everyday personal and workplace digital tasks.

WJEC Entry Level Certificate for IT Users (Entry 3), WJEC Entry Level Award for IT Users (Entry 3), WJEC Level 1 Certificate for IT Users (ITQ) +1 more

Presentation Software

This subtopic introduces learners to the fundamental skills of creating and modifying presentations. It covers the ability to input text and insert basic content onto slides, as well as using essential editing and formatting tools to enhance the visual layout. Mastery of these skills enables effective communication of simple ideas in a structured slideshow format.

WJEC Entry Level Award for IT Users (Entry 1), WJEC Entry Level Certificate for IT Users (Entry 1), WJEC Level 1 Certificate for IT Users (ITQ) +5 more

Presentation software

This subtopic introduces learners to the fundamental skills of using presentation software, focusing on creating slides with text and multimedia, structuring and formatting content professionally, and preparing slides for effective delivery. It emphasizes practical applications in workplace and academic contexts, equipping learners with the ability to produce clear and visually appealing presentations for a variety of audiences.

WJEC Level 1 Award for IT Users (ITQ), WJEC Level 1 Certificate for IT Users (ITQ), WJEC Entry Level Award for IT Users (Entry 2) +3 more

Improving Productivity Using IT

This subtopic introduces learners to the process of selecting and using appropriate IT tools to accomplish given tasks efficiently. Learners plan their approach, execute tasks using software like word processors, spreadsheets or presentation tools, and then evaluate the effectiveness of their choices to improve future performance. Mastering these skills is essential for increasing workplace productivity and personal digital competence.

WJEC Entry Level Award for IT Users (Entry 3), WJEC Entry Level Certificate for IT Users (Entry 3), WJEC Level 1 Certificate for IT Users (ITQ) +1 more

Spreadsheet software

This element introduces learners to the fundamental skills of creating and managing spreadsheet data, including accurate data entry, formula construction, and effective presentation. It emphasizes the practical application of spreadsheets for numerical analysis, summarisation, and visual communication of information in a vocational context, ensuring learners can produce professional outputs for business or personal use.

WJEC Level 1 Award for IT Users (ITQ), WJEC Level 1 Certificate for IT Users (ITQ), WJEC Entry Level Award for IT Users (Entry 2) +3 more

Spreadsheet Software

This unit introduces learners to the basics of spreadsheet software, focusing on entering and editing numerical data accurately. It covers fundamental tools such as selecting cells, using simple formulas, and formatting data for clarity. Practical application includes creating basic budgets, simple lists, and performing straightforward calculations to support everyday tasks.

WJEC Entry Level Certificate for IT Users (Entry 1), WJEC Entry Level Award for IT Users (Entry 1), WJEC Level 1 Certificate for IT Users (ITQ) +5 more

Using Word Processing Software

This subtopic focuses on foundational word processing skills, enabling learners to create, edit, and enhance simple digital documents. Practical applications include producing letters, notices, and basic reports, which are essential for everyday communication and vocational tasks. Mastery of these skills supports digital literacy and prepares learners for more advanced IT qualifications.

WJEC Entry Level Certificate for IT Users (Entry 1), WJEC Entry Level Award for IT Users (Entry 1), WJEC Level 1 Certificate for IT Users (ITQ) +5 more

Using Email

This subtopic covers the essential skills for using email software effectively, including composing professional messages, attaching files, and applying formatting techniques. Learners will also develop strategies for managing incoming emails, such as organising folders, applying filters, and handling spam, which are critical for efficient digital communication in any workplace environment.

WJEC Level 1 Certificate for IT Users (ITQ), WJEC Level 1 Award for IT Users (ITQ), WJEC Entry Level Certificate for IT Users (Entry 2) +3 more

Networks

This subtopic provides foundational knowledge of network classifications, topologies, and transmission media essential for designing and evaluating digital communication systems. Learners explore how Local Area Networks (LANs), Wide Area Networks (WANs), and Personal Area Networks (PANs) differ in scale and application, and how topologies like star, mesh, and bus dictate device interconnection and fault tolerance. Through a comparative study of wired (e.g., Ethernet, fibre optic) and wireless (e.g., Wi-Fi, Bluetooth) media, students assess suitability for real-world scenarios based on speed, security, cost, and reliability.

Digital Communications

ICT in Society

This subtopic examines the pivotal role of information technology in fulfilling the diverse needs of individuals and organisations, from communication and data management to service delivery and decision-making. It delves into the lifecycle of data and information, including collection, storage, processing, and transfer, while evaluating the profound legal, moral, ethical, cultural, and environmental consequences of ICT usage. Practical application focuses on understanding cybersecurity threats and implementing measures to protect data integrity and comply with legislation, essential for responsible digital citizenship and vocational readiness.

WJEC Level 1/2 Vocational Award in ICT (Technical Award)

Audio Software

This subtopic introduces learners to the fundamental skills of audio production, including capturing sound using appropriate hardware and software, editing and combining audio sequences to create cohesive projects, and playing back or presenting the final output. It equips learners with practical competencies essential for roles in digital media, communication, and IT support, aligning with industry-standard practices in audio manipulation and production.

WJEC Level 1 Certificate for IT Users (ITQ), WJEC Level 1 Award for IT Users (ITQ), WJEC Entry Level Award for IT Users (Entry 3) +1 more

Database software

This subtopic introduces learners to the fundamental skills required to interact with a simple database. Students will learn to accurately enter and edit data within a structured format, such as a table or form, using common software tools. These skills are essential for organizing information in everyday digital tasks, such as maintaining contact lists or inventory records.

WJEC Entry Level Award for IT Users (Entry 1), WJEC Entry Level Certificate for IT Users (Entry 1), WJEC Entry Level Award for IT Users (Entry 2) +5 more

Internet and Web Technologies

This element explores the technical underpinnings of the internet, focusing on IP addressing, DNS resolution, and core communication protocols, alongside client-side web technologies like HTML, CSS, and JavaScript. Learners gain practical skills in building and troubleshooting web pages while evaluating the profound societal transformations driven by pervasive internet access. Mastery enables informed use of digital tools and critical analysis of online impacts.

Digital Communications

Using Mobile IT Devices

This subtopic covers the essential skills required to competently use a mobile IT device, encompassing initial setup and configuration to meet specific user needs, effective utilisation of installed applications for file management, seamless data transfer between devices and storage locations, and routine maintenance to ensure sustained performance and security. Practical application includes real-world tasks such as connecting to networks, managing email attachments, and optimising battery life, critical for productivity in modern workplaces.

WJEC Level 1 Certificate for IT Users (ITQ), WJEC Level 1 Award for IT Users (ITQ), WJEC Entry Level Certificate for IT Users (Entry 2) +3 more

Using the Internet

This subtopic develops foundational digital literacy by enabling learners to connect to the internet, navigate websites, perform effective searches, and communicate using browser-based tools. Emphasis is placed on practical application through safe and secure online behaviour, ensuring learners can demonstrate competence in real-world IT user scenarios as required by the Level 1 ITQ framework.

WJEC Level 1 Certificate for IT Users (ITQ), WJEC Level 1 Award for IT Users (ITQ), WJEC Entry Level Certificate for IT Users (Entry 3) +1 more

Video Software

This element equips learners with fundamental skills to operate video hardware and software for capturing, editing, and presenting video sequences. Practical application includes creating short promotional clips, instructional videos, or personal vlogs, emphasizing hands-on competence with tools like trimming, transitions, and basic effects. Mastery supports further progression in digital media and IT user qualifications.

WJEC Level 1 Certificate for IT Users (ITQ), WJEC Level 1 Award for IT Users (ITQ), WJEC Entry Level Award for IT Users (Entry 3) +1 more

Word Processing Software

This subtopic covers the essential word processing skills needed to produce accurate and well-presented documents for personal and professional use. Learners will develop the ability to enter and manipulate text, combine information from various sources, and apply appropriate formatting and structural techniques to create clear, effective communications.

WJEC Level 1 Award for IT Users (ITQ), WJEC Level 1 Certificate for IT Users (ITQ), WJEC Entry Level Award for IT Users (Entry 3) +1 more

Hardware and Software

This subtopic introduces the fundamental building blocks of digital systems: hardware components such as the CPU, memory, and input/output devices, and software, split into system software and application software. Understanding the distinction and interaction between hardware, the operating system, and user applications is essential for analysing how computers function and for troubleshooting practical IT problems.

Digital Systems

Databases

This subtopic establishes the foundational principles of relational databases, focusing on their structural components—tables composed of records (rows) and fields (columns)—and how these elements store and organise data efficiently. It further examines the practical use of Structured Query Language (SQL) for data manipulation, including selecting, inserting, updating, and deleting records. The design aspect covers normalisation techniques up to third normal form to eliminate data redundancy and inconsistency, alongside the implementation of relationships such as one-to-many through primary and foreign keys, ensuring referential integrity within a robust database system.

Digital Systems

Database Software

This subtopic focuses on the foundational skills required to interact with a database: inputting new records accurately, modifying existing data, and structuring information for clarity and consistency. Learners will also develop the ability to query databases using provided tools, retrieve specific subsets of data, and present findings through formatted reports, skills essential for administrative and data entry roles in modern offices.

WJEC Level 1 Award for IT Users (ITQ), WJEC Level 1 Certificate for IT Users (ITQ), WJEC Entry Level Certificate for IT Users (Entry 3) +1 more

Desktop publishing software

This element introduces learners to the fundamental skills of using desktop publishing software to create simple publications such as leaflets or posters. Learners will develop the ability to input text and other content, then apply basic editing and formatting techniques to enhance presentation. The focus is on building confidence with essential software tools to produce straightforward documents for practical use.

WJEC Entry Level Award for IT Users (Entry 1), WJEC Entry Level Certificate for IT Users (Entry 1), WJEC Level 1 Award for IT Users (ITQ) +5 more

Emerging Technologies

This subtopic explores emerging digital technologies such as artificial intelligence, the Internet of Things (IoT), and blockchain, and their transformative potential across sectors. Learners will critically examine the societal, economic, and ethical dimensions of these technologies, assessing both the opportunities they present and the challenges they pose. The focus is on evaluating real-world applications and forming balanced arguments regarding their adoption and regulation.

Digital Technology and Society

Legal, Ethical and Moral Issues

This subtopic examines the legal frameworks governing digital technology, focusing on the UK Data Protection Act and Computer Misuse Act, alongside broader ethical dilemmas. Students analyse how technology challenges privacy, security, and moral boundaries, evaluating real-world implications such as data breaches, surveillance, and digital rights.

Digital Technology and Society

Multimedia

This subtopic explores the creation and manipulation of digital multimedia assets, covering the characteristics and applications of common image, audio, and video formats. Learners will examine lossy and lossless compression methods and how they impact file size and quality, essential for efficient content delivery. Through practical tasks, they develop skills in editing multimedia content using industry-standard tools, preparing them for real-world digital content production.

Digital Content Creation

Web Development

This subtopic focuses on the practical skills required to design, build, and test websites using HTML and CSS, with an emphasis on responsive design to ensure accessibility across devices. Students will learn to structure content semantically, apply styling for visual appeal and usability, and evaluate the effectiveness of their design through testing. The skills developed are directly applicable to real-world web development roles.

Digital Content Creation

Desktop Publishing Software

This subtopic covers the fundamental skills required to produce professional-looking publications using desktop publishing software. Learners will develop the ability to select appropriate design templates and layouts, integrate text and graphical content from various sources, and apply formatting techniques to create documents such as leaflets, posters, and newsletters for specific audiences.

WJEC Level 1 Award for IT Users (ITQ), WJEC Level 1 Certificate for IT Users (ITQ), WJEC Entry Level Award for IT Users (Entry 3) +1 more

Risk Management

Risk management in digital projects encompasses the systematic identification, analysis, and mitigation of uncertainties that could compromise project objectives such as scope, timeline, budget, and quality. It is integral to methodologies like PRINCE2 and Agile, ensuring proactive handling of issues before they materialize. A robust risk framework empowers project managers to make informed decisions, safeguarding the digital asset lifecycle from conception to deployment.

Digital Project Management

Project Lifecycle

This subtopic examines the structured phases through which a digital project progresses, from initiation and planning to execution, monitoring, and closure. Understanding the project lifecycle is fundamental to selecting appropriate management methodologies such as Waterfall for linear projects or Agile for iterative development, and to utilising planning tools like Gantt charts and critical path analysis to ensure timely delivery.

Digital Project Management