IT User Fundamentals — WJEC-CBAC Vocationally-Related Qualification Digital Skills & IT Revision

    This topic covers basic IT user skills including interacting with IT, storing and retrieving information, safety and security practices, and responding to

    Topic Synopsis

    This topic covers basic IT user skills including interacting with IT, storing and retrieving information, safety and security practices, and responding to common problems.

    Key Concepts & Core Principles

    Exam Tips & Revision Strategies

    Common Misconceptions & Mistakes to Avoid

    Examiner Marking Points

    IT User Fundamentals

    WJEC-CBAC
    vocational

    This element introduces learners to the fundamental skills needed to operate digital devices safely and effectively for everyday tasks. It covers basic interaction with IT systems, simple file management for storing and retrieving information, essential online safety practices, and appropriate responses to common technical problems.

    29
    Learning Outcomes
    45
    Assessment Guidance
    54
    Key Skills
    27
    Key Terms
    61
    Assessment Criteria

    Assessment criteria

    WJEC Entry Level Award for IT Users (Entry 1)
    WJEC Entry Level Certificate for IT Users (Entry 1)
    WJEC Level 1 Award for IT Users (ITQ)
    WJEC Level 1 Certificate for IT Users (ITQ)
    WJEC Entry Level Award for IT Users (Entry 2)
    WJEC Entry Level Certificate for IT Users (Entry 2)
    WJEC Entry Level Award for IT Users (Entry 3)
    WJEC Entry Level Certificate for IT Users (Entry 3)

    Topic Overview

    The WJEC Entry Level Certificate for IT Users (Entry 1) is a foundational qualification designed to introduce students to the basic concepts and practical skills needed to use information technology effectively. This course covers essential digital literacy, including how to use a computer, manage files, create simple documents, and stay safe online. It is ideal for students who are new to IT or who need to build confidence before progressing to higher levels.

    In this qualification, you will learn how to interact with a computer system, understand common hardware and software, and perform basic tasks such as typing, saving work, and using the internet. The course is structured around real-world scenarios, helping you see how IT is used in everyday life, at home, and in the workplace. By the end, you will have a solid foundation in digital skills that are essential for further study and many careers.

    This qualification is part of the wider Digital Skills & IT curriculum, which aims to equip students with the practical abilities needed in a technology-driven world. It is assessed through a portfolio of evidence, meaning you will demonstrate your skills by completing tasks rather than sitting a formal exam. This makes it accessible and supportive for all learners, especially those who benefit from hands-on, step-by-step learning.

    Key Concepts

    Core ideas you must understand for this topic

    • →Hardware and software: Understand the difference between physical components (like the monitor, keyboard, and mouse) and programs (like word processors and web browsers).
    • →File management: Learn how to create, save, open, and organise files and folders on a computer, using appropriate names and locations.
    • →Basic word processing: Be able to type text, change font size and style, and use simple formatting tools like bold, italic, and underline.
    • →Internet safety: Know how to keep personal information private, recognise safe websites, and understand the importance of not sharing passwords.
    • →Using a web browser: Navigate websites, use search engines to find information, and use bookmarks to save useful pages.

    Learning Objectives

    What you need to know and understand

    • Interact with and use IT for a task., Store and retrieve information., Understand the need to use IT safely., Respond to IT problems
    • Interact with and use IT to meet needs., Store and retrieve information., Understand the need for safety and security practices., Respond to common IT problems.
    • Operate a computer system to perform given tasks using appropriate input and output devices
    • Create a logical folder structure and save files using consistent naming conventions for efficient retrieval
    • Apply basic security practices such as password protection and session locking to safeguard personal data
    • Identify typical hardware and software issues and apply routine corrective actions following standard procedures
    • Select appropriate hardware and software to meet specified user needs.
    • Organise, store and retrieve files using logical folder structures and appropriate naming conventions.
    • Identify potential risks to data security and apply appropriate safety practices.
    • Perform basic maintenance tasks and respond to common IT system problems effectively.
    • Operate IT systems effectively to accomplish given tasks.
    • Organize digital files using appropriate structures for efficient storage and retrieval.
    • Apply safety and security practices to protect data and systems.
    • Perform routine maintenance tasks to keep IT systems running smoothly.
    • Diagnose and resolve common IT system problems using basic troubleshooting steps.
    • Demonstrate correct startup, login, and shutdown procedures for an IT system.
    • Organise digital files and folders using appropriate naming, directory structures, and storage locations.
    • Apply basic security practices including password management and locking workstations.
    • Identify routine IT system problems, such as error messages or slow performance, and take suitable initial actions.
    • Perform simple maintenance tasks, like updating software and clearing temporary files.
    • Recognise the importance of data backup and demonstrate ways to store information securely.
    • IUFE:1 Interact with and use IT system to meet needs, IUFE:2 Organise, store and retrieve appropriately, IUFE:3 Understand the need for safety and security practices, IUFE:4 Maintain system and respond to common IT system problems
    • IUFE:1 Interact with and use IT system to meet needs, IUFE:2 Organise, store and retrieve appropriately, IUFE:3 Understand the need for safety and security practices, IUFE:4 Maintain system and respond to common IT system problems
    • Interact with and use IT to meet needs., Store and retrieve information., Understand the need for safety and security practices., Respond to common IT problems.
    • Interact with and use IT to meet needs., Store and retrieve information., Understand the need for safety and security practices., Respond to common IT problems.
    • IUFE:1 Interact with and use IT system to meet needs, IUFE:2 Organise, store and retrieve appropriately, IUFE:3 Understand the need for safety and security practices, IUFE:4 Maintain system and respond to common IT system problems
    • IUFE:1 Interact with and use IT system to meet needs, IUFE:2 Organise, store and retrieve appropriately, IUFE:3 Understand the need for safety and security practices, IUFE:4 Maintain system and respond to common IT system problems
    • Interact with and use IT to meet needs., Store and retrieve information., Understand the need for safety and security practices., Respond to common IT problems.
    • Interact with and use IT to meet needs., Store and retrieve information., Understand the need for safety and security practices., Respond to common IT problems.

    Assessment Criteria

    Key criteria assessors look for in your portfolio

    • Award credit for independently powering on a device and logging in using provided credentials.
    • Award credit for using a mouse or touchscreen to open a specified application and perform a single-step task (e.g., typing a word into a search box).
    • Award credit for saving a file with a specified name into a default or pre-demonstrated location.
    • Award credit for retrieving a previously saved file and correctly opening it when instructed.
    • Award credit for identifying at least one safe practice, such as not sharing passwords or logging off after use.
    • Award credit for recognising a simple IT problem (e.g., unresponsive program) and attempting a basic remedy (e.g., restarting the application or asking for help).
    • Interacts with IT systems to meet needs.
    • Stores and retrieves information correctly.
    • Understands the need for safety and security practices.
    • Responds appropriately to common IT problems.
    • Demonstrates basic file management and data protection.
    • Award credit for accurate and independent login and launch of specified application software
    • Credit given for creating folders with meaningful names and saving files with correct file extensions in designated locations
    • Accept evidence of understanding why strong passwords and locking screens are important, even if full technical implementation is not required
    • Marks for correctly describing and attempting a restart or using help features in response to a common system error
    • Award credit for logging into a system with a secure password and demonstrating basic navigation.
    • Credit for creating a folder structure, saving files with clear names, and retrieving a specified file.
    • Look for evidence of locking the workstation, identifying phishing emails, or explaining password confidentiality.
    • Credit for demonstrating safe shutdown, checking cable connections, or resolving a paper jam scenario.
    • Award credit for demonstrating correct login procedures, application launching, and window management.
    • Look for evidence of logical folder creation, consistent file naming, and successful file search operations.
    • Check that learners can explain the importance of password strength and identify phishing attempts.
    • Expect description of maintenance tasks such as updating software, cleaning temporary files, and checking storage space.
    • For problem-solving, award marks for identifying the nature of the error and attempting systematic checks (e.g., cables, restart, help resources).
    • Award credit for correctly naming files and organising them into a logical hierarchical folder structure.
    • Award credit for demonstrating safe login/logout procedures and explaining why locking a workstation is important.
    • Award credit for accurately identifying common system errors (e.g., ‘printer offline’) and describing the steps to resolve them.
    • Award credit for comparing storage locations (e.g., local vs. cloud) and choosing the most suitable one for a given task.
    • Award credit for carrying out a basic maintenance task, such as checking for updates or freeing up disk space, with clear on-screen evidence.
    • Award credit for demonstrating the ability to independently power on the computer, log in with a username and password, and shut down correctly.
    • Evidence must show appropriate use of storage locations, e.g., saving files to the correct folder with meaningful filenames.
    • Assessors should look for application of safety practices, such as not sharing passwords and logging out of shared devices.
    • Credit recognition for identifying a common system issue (e.g., 'no paper in printer') and describing or performing a simple, safe fix.
    • Award credit for demonstrating correct use of input devices (e.g., mouse, keyboard) to navigate and interact with on-screen elements to accomplish a given task (IUFE:1).
    • Award credit for organising and storing files using a logical naming convention and folder structure, and for successfully retrieving and opening stored files (IUFE:2).
    • Award credit for recognising and describing basic safety and security practices, such as maintaining a good posture, using passwords securely, and protecting personal information (IUFE:3).
    • Award credit for identifying common IT system problems (e.g., device not powered on, loose cables, paper jam) and performing or describing simple maintenance or corrective actions (IUFE:4).
    • Award credit for demonstrating the ability to log on and off a computer system using a provided username and password.
    • Award credit for showing that files can be created, named appropriately, and saved to a specified location, and later retrieved.
    • Award credit for explaining at least one reason why passwords should be kept private and not shared with others.
    • Award credit for recognising a common IT problem (e.g., frozen screen, no sound) and describing or performing a basic troubleshooting step (e.g., restarting a program, checking volume settings).
    • Award credit for demonstrating the ability to select and use appropriate IT tools (software/hardware) to complete a given task.
    • Award credit for correctly saving a file with a meaningful name to a specified location and successfully retrieving it later.
    • Award credit for explaining why strong passwords and logging out protect personal information.
    • Award credit for demonstrating successful login procedures and navigating to relevant applications to complete a specified task.
    • Award credit for creating a suitably named folder and saving/retrieving files correctly within a logical directory structure.
    • Award credit for articulating and implementing safety practices such as correct posture, managing passwords, and recognizing suspicious communications.
    • Award credit for independently identifying and resolving common issues, e.g., checking power connections or restarting an unresponsive application.
    • Award credit for demonstrating the ability to switch on a device, log in, and open an application to complete a given task.
    • Award credit for showing a clear method of saving a file in a specified location, with an appropriate name, and retrieving it later.
    • Award credit for identifying at least two basic safety or security practices, such as setting a strong password or not sharing personal details online.
    • Award credit for performing a simple maintenance task, like deleting temporary files or updating software, and describing a response to a common problem, such as a frozen screen.
    • Award credit for demonstrating the ability to log on and off a system using a unique username and password.
    • Award credit for showing competence in using input devices (e.g., keyboard, mouse) to accurately enter and edit data.
    • Award credit for successfully saving a file to a specified location with a meaningful filename, and later retrieving and opening that file.
    • Award credit for explaining or applying basic security measures such as password protection and screen locking to prevent unauthorised access.
    • Award credit for identifying a simple IT problem (e.g., frozen application, unresponsive peripheral) and describing an appropriate initial troubleshooting step, such as restarting or checking connections.
    • Award credit for demonstrating effective interaction with a computer system to accomplish a defined task, such as producing a simple document or sending an email with an attachment.
    • Evidence of systematic file management, including creating, naming, and organising folders, and successfully retrieving previously stored information from local or cloud storage.
    • Clear verbal or written explanation of essential safety practices (e.g., strong password creation, identifying phishing attempts) and consistent demonstration of these practices during use.
    • Appropriate response to common IT problems, such as restarting an unresponsive application, checking physical connections, or knowing when to escalate issues to a supervisor or IT support.

    Assessment Guidance

    Guidance for achieving higher grades

    • 💡During practical assessments, narrate your actions clearly to demonstrate your understanding, even if the task is straightforward.
    • 💡Always read the entire instruction before beginning a task—many errors occur when candidates rush and miss key details like file format requirements.
    • 💡If you encounter a problem, show the assessor how you try to resolve it (e.g., checking if a cable is loose) before requesting help, as this demonstrates problem-solving skills.
    • 💡Practice saving files to specific folders and then finding them again; these routine actions are often assessed under time pressure.
    • 💡Remember to log off or lock your screen when leaving.
    • 💡Use the 'save early, save often' rule.
    • 💡Know how to use help functions and basic troubleshooting.
    • 💡Exactly follow the file naming and version control instructions provided in assignments to avoid losing marks for non-compliance
    • 💡When documenting troubleshooting, describe your actions in a step-by-step manner and show evidence of using built-in help or manuals where appropriate
    • 💡Link security practices to real-world consequences, such as data loss or identity theft, to demonstrate a deeper understanding
    • 💡Practice file management tasks (copy, move, delete, rename) until you can perform them accurately and quickly.
    • 💡In written answers, use correct IT terminology (e.g., 'USB port' rather than 'stick hole').
    • 💡For practical assessments, narrate your steps quietly to stay focused and demonstrate your process.
    • 💡Always back up your work regularly during assessments to prevent data loss.
    • 💡During practical tasks, narrate your actions if possible, and always demonstrate careful file management and security steps; assessors award marks based on observed processes.
    • 💡In written responses, use precise technical terms such as 'encryption', 'authentication', and 'backup' to convey a deeper understanding of safety practices.
    • 💡Always demonstrate file organisation in your practical work; uncluttered desktops and well-named folders impress assessors.
    • 💡When explaining safety and security practices, always give the reason behind the action, not just the step.
    • 💡In routine maintenance tasks, take screenshots or provide clear descriptions of the steps you performed.
    • 💡For problem-solving questions, use the ‘identify – diagnose – resolve’ structure to show logical thinking.
    • 💡During assessments, carefully follow instructions for file naming and storage—examiners will check these details in your submitted work.
    • 💡If a task requires you to demonstrate a security practice, narrate your actions (e.g., 'I am now logging off to prevent unauthorized access').
    • 💡For troubleshooting assessments, start with the simplest checks first, such as ensuring cables are connected or the device is switched on.
    • 💡Practice hands-on tasks consistently to build confidence in core operations such as opening software, saving files with clear names, and printing simple documents.
    • 💡When asked to demonstrate safety or security, be explicit—describe what you would do (e.g., 'I would not share my password') rather than just stating it is important.
    • 💡For problem-solving, adopt a systematic check: first verify power and connections, then basic device status, before escalating or attempting repairs.
    • 💡In assessments, show your working: narrate or demonstrate step-by-step to provide clear evidence for each marking point.
    • 💡Practice using different types of IT equipment and software to build confidence in navigating menus and saving files.
    • 💡Learn simple troubleshooting steps: when something goes wrong, first check connections, then try closing and reopening the program, and finally restart the device if needed.
    • 💡Always save work frequently during assessments to avoid losing marks due to technical issues, and use clear file names so assessors can easily find your evidence.
    • 💡When troubleshooting, always show your thought process: note what you tried and why, even if it doesn't solve the problem, as this demonstrates systematic approach.
    • 💡For storage tasks, use clear folder structures and file names to make retrieval easier, and practice categorizing information logically.
    • 💡When completing assignments, clearly label all screenshots with annotations explaining each step taken to demonstrate your understanding.
    • 💡Practice common troubleshooting scenarios beforehand so you can calmly and efficiently resolve issues during timed assessments.
    • 💡Always demonstrate tasks step by step during assessments; even if the outcome is correct, assessors look for process evidence.
    • 💡When answering questions on safety, use the exact terminology from the course (e.g., 'phishing', 'malware') to show understanding.
    • 💡For organisation tasks, create a clear folder structure with sensible names—avoid using 'New folder' or default date stamps.
    • 💡During problem-solving scenarios, describe what you would try first before resorting to restarting or asking for help, to evidence independent troubleshooting.
    • 💡In practical assessments, always read the task instructions carefully before starting—pay close attention to where and how you should save your work, using the exact filename and file type requested.
    • 💡If a task requires you to demonstrate security awareness, explicitly state or show actions like locking your screen, not sharing passwords, or logging off after your session.
    • 💡When responding to common IT problems, use structured steps: first, describe what you see (error message? unresponsive program?), then try a simple fix (close and reopen, check cables), and finally, know when to ask for help—this shows a methodical approach.
    • 💡Practice managing files: create folders, move documents, and rename files confidently, as these are frequent test points and foundational for evidence of storing and retrieving information.
    • 💡Provide concrete evidence of IT use, such as annotated screenshots, witness statements, or printouts, to demonstrate competence in completing tasks.
    • 💡When discussing safety and security, relate answers to realistic scenarios (e.g., receiving a scam email) to show practical understanding beyond theory.
    • 💡For problem-solving tasks, memorise a simple troubleshooting sequence (e.g., restart, check connections, ask for help) and clearly articulate the steps in any written assessment.
    • 💡Tip 1: When creating your portfolio, make sure each task is clearly labelled and shows step-by-step evidence. For example, if you are asked to create a document, include screenshots of the process and the final result.
    • 💡Tip 2: Practice using keyboard shortcuts like Ctrl+C (copy) and Ctrl+V (paste). They save time and show that you can work efficiently.
    • 💡Tip 3: Always check your work for spelling and grammar errors before submitting. Use the spellcheck tool, but also read through your document carefully.

    Common Mistakes

    Common errors to avoid in your coursework

    • Confusing the 'Save' and 'Save As' commands, leading to overwritten files or lost work.
    • Forgetting to log out of a shared device, potentially exposing personal information.
    • Double-clicking or tapping repeatedly when the system is unresponsive, instead of waiting or seeking assistance.
    • Assuming that closing a program automatically saves recent changes.
    • Downloading or opening attachments from unknown sources without checking for suspicious signs.
    • Using the same simple password for multiple accounts or sharing it with friends.
    • Forgetting to save work regularly.
    • Sharing passwords or leaving devices unlocked.
    • Ignoring error messages or not reporting faults.
    • Confusing 'Save' with 'Save As', leading to overwritten files or misplaced work
    • Ignoring file extensions, which may prevent files from opening correctly or cause compatibility issues
    • Using easily guessed passwords or leaving a workstation unattended while logged in
    • Misdiagnosing problems by overlooking simple checks such as power connections or volume settings
    • Confusing 'Save' and 'Save As', resulting in lost or overwritten files.
    • Using weak passwords or sharing login credentials.
    • Neglecting to check file extensions when saving, causing compatibility issues.
    • Attempting to solve IT problems without first checking physical connections or power.
    • Ignoring security warnings or error messages without understanding the implications.
    • Saving files to default locations without creating organized folders, leading to difficulty retrieving information.
    • Using weak or repeated passwords and ignoring software update notifications, compromising security.
    • Immediately seeking help for minor issues without attempting basic troubleshooting like restarting the application or checking connections.
    • Confusing file storage locations, such as saving to the desktop rather than a designated folder.
    • Not regularly saving work, leading to loss of data when a system crashes.
    • Using weak or shared passwords, undermining security.
    • Forcibly shutting down the computer by holding the power button instead of using the operating system’s shutdown function.
    • Ignoring system notifications about available updates, leaving the system vulnerable.
    • Forgetting to save work before closing a program, leading to data loss.
    • Confusing 'Save' and 'Save As', resulting in files being misplaced or overwritten.
    • Using weak or obvious passwords like 'password123' or writing them on a sticky note attached to the monitor.
    • Ignoring warning messages from the computer without attempting to read or understand them, leading to unresolved issues.
    • Confusing left and right mouse clicks, double-clicking incorrectly, or struggling with drag-and-drop operations.
    • Saving files to the default location without awareness, leading to inability to locate them later, or misnaming files in ways that obscure content.
    • Neglecting to close applications or files before shutting down, causing data loss or system warnings.
    • Assuming complex technical faults for simple issues (e.g., not checking if a device is switched on or cables are plugged in).
    • Confusing logging off with shutting down the computer, leading to incomplete shutdowns or leaving work unsaved.
    • Believing that saving a file once is enough and forgetting to save changes regularly, resulting in lost work.
    • Thinking that a strong password is one that is easy to remember, like a pet's name, rather than a mix of letters, numbers, and symbols.
    • Assuming that all IT problems require technical support, instead of trying simple solutions like checking cables or restarting the device.
    • Students often forget to save work regularly, leading to data loss; they mistakenly assume auto-save is always on.
    • When faced with an error, some students ignore pop-up messages and repeatedly try the same action instead of reading the prompt.
    • Saving files in random locations without a coherent folder system, leading to an inability to retrieve them later.
    • Confusing file icons and failing to distinguish between different file types (e.g., document vs. shortcut).
    • Using weak or obvious passwords and sharing them with colleagues, negating security practices.
    • Saving files to the default location without choosing a meaningful folder, leading to disorganised storage and difficulty retrieving files.
    • Using weak or overly simple passwords because learners underestimate the importance of security at this entry level.
    • Clicking on pop-ups or hyperlinks without understanding the risks, mistakenly believing all alerts require immediate action.
    • Restarting the computer as a first response to every minor issue, rather than identifying simple fixes like checking cable connections or closing unresponsive programs.
    • Confusing the act of 'saving' with 'storing'—learners may save a file but fail to identify its location or meaningfully organise it, leading to inability to retrieve it later.
    • Using weak or shared passwords and not understanding why unique, strong passwords are essential for security.
    • Assuming that IT problems are always catastrophic; learners often overlook simple checks like ensuring devices are plugged in or applications haven't crashed silently.
    • Misunderstanding file types and extensions, leading to opening files in incompatible software or misinterpreting the purpose of different file formats.
    • Saving files in default locations without systematic naming or folder structures, leading to lost documents and inefficient retrieval.
    • Neglecting security basics like password confidentiality or clicking on suspicious links/attachments, thereby risking data breaches or malware infection.
    • Attempting to fix hardware or software issues without basic troubleshooting steps (e.g., checking power, rebooting) or failing to recognise when professional help is needed.
    • Misconception: 'The internet and the World Wide Web are the same thing.' Correction: The internet is the global network of computers, while the World Wide Web is a collection of web pages accessed via the internet. You use a browser to view the web.
    • Misconception: 'Saving a file means it is automatically backed up.' Correction: Saving a file stores it on your computer's hard drive, but it can still be lost if the computer crashes. You should also save copies to a USB drive or cloud storage for backup.
    • Misconception: 'All websites are trustworthy.' Correction: Not all websites have accurate information. Always check the source, look for contact details, and use trusted sites like .gov or .ac.uk for important research.

    Frequently Asked Questions

    Common questions students ask about this topic

    Before You Start

    Prior knowledge that will help with this topic

    • •No formal prerequisites are required for this Entry Level qualification. However, basic familiarity with using a computer mouse and keyboard is helpful.
    • •If you have completed any introductory digital skills courses or have used a computer at home, you will find this course easier to follow.

    Key Terminology

    Essential terms to know

    • Interact with and use IT for a task., Store and retrieve information., Understand the need to use IT safely., Respond to IT problems
    • Interact with and use IT to meet needs., Store and retrieve information., Understand the need for safety and security practices., Respond to common IT problems.
    • Basic system interaction and peripheral use
    • File organisation and retrieval
    • Digital safety and security awareness
    • Routine maintenance and simple troubleshooting
    • Effective IT system interaction
    • File management and retrieval
    • Health, safety and security awareness
    • Basic system maintenance and fault resolution
    • Using IT systems to meet needs
    • Organising and retrieving information
    • Safety and security practices
    • Routine maintenance and troubleshooting
    • Operational use of IT systems
    • Efficient file management
    • IT security practices
    • Routine maintenance tasks
    • Problem-solving for IT issues
    • IUFE:1 Interact with and use IT system to meet needs, IUFE:2 Organise, store and retrieve appropriately, IUFE:3 Understand the need for safety and security practices, IUFE:4 Maintain system and respond to common IT system problems
    • IUFE:1 Interact with and use IT system to meet needs, IUFE:2 Organise, store and retrieve appropriately, IUFE:3 Understand the need for safety and security practices, IUFE:4 Maintain system and respond to common IT system problems
    • Interact with and use IT to meet needs., Store and retrieve information., Understand the need for safety and security practices., Respond to common IT problems.
    • Interact with and use IT to meet needs., Store and retrieve information., Understand the need for safety and security practices., Respond to common IT problems.
    • IUFE:1 Interact with and use IT system to meet needs, IUFE:2 Organise, store and retrieve appropriately, IUFE:3 Understand the need for safety and security practices, IUFE:4 Maintain system and respond to common IT system problems
    • IUFE:1 Interact with and use IT system to meet needs, IUFE:2 Organise, store and retrieve appropriately, IUFE:3 Understand the need for safety and security practices, IUFE:4 Maintain system and respond to common IT system problems
    • Interact with and use IT to meet needs., Store and retrieve information., Understand the need for safety and security practices., Respond to common IT problems.
    • Interact with and use IT to meet needs., Store and retrieve information., Understand the need for safety and security practices., Respond to common IT problems.

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