Understanding customer service in the retail sector — Ascentis Vocational Employability & Work Skills
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Learning outcomes
- Understand the importance of customer service to a retail business
- Understand what gives customers a positive initial impression of a retail business and its staff
- Understand how customer service is adapted to meet the needs of individual customers
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- Understand the importance of communication to the delivery of customer service
- Understand a variety of customer complaints and problems
Understanding customer service in the retail sector assessment help
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