Behaviour and Conduct at Work — Gatehouse Awards Ltd English For Speakers of Other Languages Foundations for Learning Revision

    This topic covers expected workplace behaviours, the importance of following rules, and the impact of unacceptable conduct. Learners must demonstrate accep

    Topic Synopsis

    This topic covers expected workplace behaviours, the importance of following rules, and the impact of unacceptable conduct. Learners must demonstrate acceptable behaviour in a work setting.

    Key Concepts & Core Principles

    Exam Tips & Revision Strategies

    Common Misconceptions & Mistakes to Avoid

    Examiner Marking Points

    Behaviour and Conduct at Work

    GATEHOUSE AWARDS LTD
    vocational

    This topic covers expected workplace behaviours, the importance of following rules, and the impact of unacceptable conduct. Learners must demonstrate acceptable behaviour in a work setting.

    4
    Learning Outcomes
    14
    Assessment Guidance
    14
    Key Skills
    4
    Key Terms
    17
    Assessment Criteria

    Assessment criteria

    GA Entry Level Award in Preparing for Employment (Entry 3)
    GA Entry Level Extended Certificate in Preparing for Employment (Entry 3)
    GA Entry Level Diploma in Preparing for Employment (Entry 3)
    GA Entry Level Certificate in Preparing for Employment (Entry 3)

    Topic Overview

    The GA Entry Level Award in Preparing for Employment (Entry 3) is a foundational qualification designed to equip students with the essential skills and knowledge needed to enter the world of work. This course covers key areas such as understanding different types of employment, identifying personal strengths and weaknesses, and developing effective job-seeking strategies. By the end of the qualification, students will be able to create a basic CV, complete a simple job application form, and demonstrate an understanding of workplace expectations.

    This qualification is part of the Foundations for Learning suite offered by Gatehouse Awards Ltd, focusing on other life skills. It is ideal for students who are preparing for their first job or need to build confidence in navigating the employment process. The course emphasizes practical, real-world skills that are directly applicable to entry-level roles, helping students to become more independent and employable.

    Mastering this award not only prepares students for employment but also builds a foundation for further study in employability or vocational qualifications. It encourages self-reflection and goal-setting, which are crucial for personal development. By engaging with this content, students will gain a clearer understanding of what employers look for and how to present themselves effectively in the job market.

    Key Concepts

    Core ideas you must understand for this topic

    • →Types of employment: Understanding the differences between full-time, part-time, temporary, and voluntary work, and how each fits different lifestyles and goals.
    • →Personal skills and qualities: Identifying your own strengths, such as communication, teamwork, and punctuality, and how these relate to job requirements.
    • →Job application process: Knowing how to complete a simple application form, write a basic CV, and prepare for an interview, including appropriate dress and behaviour.
    • →Workplace expectations: Recognising the importance of timekeeping, following instructions, and working safely as part of a team.
    • →Sources of job information: Using job centres, online job boards, newspapers, and word of mouth to find suitable employment opportunities.

    Learning Objectives

    What you need to know and understand

    • 1. understand the behaviours expected in the workplace 2. understand why it is necessary to follow rules on workplace behaviour3. understand the potential impact of unacceptable behaviour4. maintain acceptable behaviour and conduct in the workplace
    • 1. understand the behaviours expected in the workplace 2. understand why it is necessary to follow rules on workplace behaviour3. understand the potential impact of unacceptable behaviour4. maintain acceptable behaviour and conduct in the workplace
    • 1. understand the behaviours expected in the workplace 2. understand why it is necessary to follow rules on workplace behaviour3. understand the potential impact of unacceptable behaviour4. maintain acceptable behaviour and conduct in the workplace
    • 1. understand the behaviours expected in the workplace 2. understand why it is necessary to follow rules on workplace behaviour3. understand the potential impact of unacceptable behaviour4. maintain acceptable behaviour and conduct in the workplace

    Assessment Criteria

    Key criteria assessors look for in your portfolio

    • Identifies key workplace behaviours (e.g., punctuality, teamwork).
    • Explains why rules on behaviour are necessary.
    • Describes consequences of unacceptable behaviour.
    • Demonstrates appropriate conduct in a work scenario.
    • Shows respect for others and follows instructions.
    • Understand the behaviours expected in the workplace.
    • Explain why it is necessary to follow rules on workplace behaviour.
    • Identify the potential impact of unacceptable behaviour.
    • Demonstrate acceptable behaviour and conduct in a work setting.
    • Award credit for demonstrating an understanding of expected behaviours such as punctuality, respect, and following instructions.
    • Award credit for explaining why rules exist, linking them to health and safety, productivity, or legal compliance.
    • Award credit for identifying potential impacts of unacceptable behaviour, including disciplinary action, loss of job, or damage to reputation.
    • Award credit for consistently displaying acceptable conduct during work placements or simulated tasks, as observed by the assessor.
    • Award credit for clearly identifying at least three examples of expected workplace behaviours, such as arriving on time, wearing appropriate attire, and using polite language.
    • Credit responses that explain the purpose of a specific workplace rule, e.g., following health and safety procedures to prevent accidents.
    • Look for evidence of understanding consequences, such as describing how repeated lateness could lead to disciplinary action or dismissal.
    • In practical demonstrations or role-plays, assess the learner’s ability to maintain acceptable behaviour consistently, e.g., listening attentively, cooperating with others, and adhering to instructions.

    Assessment Guidance

    Guidance for achieving higher grades

    • 💡Use real or realistic examples.
    • 💡Link behaviour to workplace policies.
    • 💡Show how you would handle a difficult situation.
    • 💡Learn your workplace's code of conduct.
    • 💡Always be punctual and dress appropriately.
    • 💡Treat everyone with respect and professionalism.
    • 💡When completing assignments, always link behaviour examples to the specific workplace context provided in the scenario.
    • 💡Use ‘because’ statements to explicitly show understanding of consequences, e.g., 'If I am late repeatedly, I could be dismissed because…'.
    • 💡In role-play assessments, maintain professional conduct consistently; assessors will observe throughout, not just during the main task.
    • 💡Reflect on personal experiences or observations to add authenticity to written work, but anonymise details.
    • 💡When answering written questions, always link rules to their practical purpose, e.g., 'Following the dress code helps maintain a professional image for customers.'
    • 💡In role-play scenarios, demonstrate active listening by maintaining eye contact and not interrupting.
    • 💡For portfolio evidence, include a reflective account of how you improved your own conduct, such as a diary entry about being on time.
    • 💡Remember that ‘maintaining acceptable behaviour’ means consistency over time, so show evidence from multiple occasions or shifts to prove reliability.
    • 💡Use specific examples from your own experience when discussing personal skills. For instance, instead of saying 'I am a good team player,' describe a time you worked with others on a project or in a sports team.
    • 💡Practice filling out application forms neatly and accurately. Examiners look for attention to detail, so check spelling and ensure all sections are completed.
    • 💡When preparing for the interview section, think about common questions like 'Tell me about yourself' and 'Why do you want this job?' Practise your answers out loud to build confidence.

    Common Mistakes

    Common errors to avoid in your coursework

    • Confusing personal and professional behaviour.
    • Not recognising the impact of poor behaviour on others.
    • Failing to give specific examples.
    • Thinking rules don't apply to them.
    • Not understanding the consequences of poor behaviour.
    • Failing to show respect to colleagues and customers.
    • Confusing personal standards with professional expectations, e.g., assuming casual dress or language is acceptable in all workplaces.
    • Failing to recognise that minor infractions can escalate into serious misconduct if repeated.
    • Overlooking the impact of non-verbal behaviour such as body language or tone of voice.
    • Believing that rules are flexible once a job is secured, rather than mandatory at all times.
    • Confusing personal preferences with professional standards, e.g., assuming that casual dress is acceptable in all workplaces.
    • Underestimating the severity of minor infractions, such as believing that occasional lateness is not serious.
    • Failing to recognise that rules apply to all staff, including temporary or entry-level workers.
    • Struggling to connect individual behaviour to team morale or business reputation, thinking 'it’s just me, it doesn’t matter'.
    • Misconception: You need a perfect CV to get any job. Correction: While a well-presented CV helps, employers also value enthusiasm, willingness to learn, and relevant experience, even from volunteering or hobbies.
    • Misconception: Only full-time jobs count as real employment. Correction: Part-time, temporary, and voluntary work are all valuable forms of employment that can provide experience, references, and skills.
    • Misconception: Interviews are just about answering questions correctly. Correction: Interviews also assess your body language, listening skills, and how you present yourself. Being polite and prepared is just as important as your answers.

    Frequently Asked Questions

    Common questions students ask about this topic

    Before You Start

    Prior knowledge that will help with this topic

    • •Basic literacy and numeracy skills at Entry 2 level or equivalent, as you will need to read job adverts and complete forms.
    • •Some awareness of personal interests and hobbies, as these help in identifying strengths and preferences for job roles.

    Key Terminology

    Essential terms to know

    • 1. understand the behaviours expected in the workplace 2. understand why it is necessary to follow rules on workplace behaviour3. understand the potential impact of unacceptable behaviour4. maintain acceptable behaviour and conduct in the workplace
    • 1. understand the behaviours expected in the workplace 2. understand why it is necessary to follow rules on workplace behaviour3. understand the potential impact of unacceptable behaviour4. maintain acceptable behaviour and conduct in the workplace
    • 1. understand the behaviours expected in the workplace 2. understand why it is necessary to follow rules on workplace behaviour3. understand the potential impact of unacceptable behaviour4. maintain acceptable behaviour and conduct in the workplace
    • 1. understand the behaviours expected in the workplace 2. understand why it is necessary to follow rules on workplace behaviour3. understand the potential impact of unacceptable behaviour4. maintain acceptable behaviour and conduct in the workplace

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