Self-assessment for career choice
Career information and research
Personal suitability and job matching
Transition and progression planning
Be able to identify suitable job opportunities, Be able to identify steps for working towards getting a job
Organisational policies and procedures
Standardised service delivery
Compliance and accountability
Professional conduct in customer interactions
Health and safety legislation for cleaning
Safe manual handling and equipment use
Control of hazardous substances (COSHH)
Risk assessment and workplace procedures
Personal protective equipment (PPE) use
Rights and responsibilities
Hazard awareness
Safety signage and PPE
Emergency procedures
Safe work practices
Employee Rights and Responsibilities
Employer Health and Safety Duties
Accident Prevention and Control
Emergency Procedures and First Aid
Safe Manual Handling and PPE
Hazard Identification and Reporting
Understanding confidence
Communication for confidence
Emotional intelligence in decisions
Goal-setting and self-esteem
Active listening
Non-verbal communication
Assertiveness
Self-assessment and reflection
Emotional intelligence
Building rapport
Verbal communication techniques
Active listening skills
Non-verbal communication
Overcoming communication barriers
Handling customer complaints
Professional etiquette
Identifying interpersonal skills
Responding appropriately to others
Self-review and personal development
Effective communication strategies
Interview Preparation
Verbal and Non-Verbal Communication
Handling Questions Effectively
Self-Assessment and Reflection
Professional Presentation
Financial Numeracy
Accounting Terminology
Transaction Recording
Professional Roles in Accounting
Financial Communication
Password and access control
Malware and threat awareness
Data backup and protection
Safe internet and email practices
System navigation and operation
File organisation and management
Cybersecurity fundamentals
Routine IT maintenance
Troubleshooting common problems
Application form accuracy
Cover letter purpose
Personal information disclosure
Employment history formatting
Relevance and tailoring
Application Form Accuracy
Covering Letter Structure
Personal Information Presentation
Employer Expectations
Written Communication Skills
Reflective Practice
Identifying Learning Outcomes
Goal Setting for Employability
Workplace Observation
Action Planning
Self-presentation and personal branding
CV structure and content
Tailoring applications
Professional communication
Honesty and accuracy
Workplace readiness and preparation
Active participation in work tasks
Reflective practice and learning capture
Transferable employability skills
Professional telephone etiquette
Active listening and information retrieval
Call handling procedures
Voice modulation and clarity
Transferring calls effectively
Dealing with common call scenarios
Banking services and account types
Payslip interpretation and deductions
Personal budgeting and saving
Consequences of poor money management
Types of banking services
Understanding payslips and deductions
Budgeting and financial planning
Importance of saving and avoiding debt
Financial products and their purposes
Effective Communication Skills
Building Positive Relationships
Conflict Resolution Techniques
Active Listening
Respecting Diversity
Self-Awareness
Professional image and first impressions
Workplace dress codes
Personal hygiene and grooming
Impact on employer and customer perceptions
Self-assessment and improvement planning
Self-assessment and reflection
Goal setting
Action planning
Monitoring and review
Adaptability and resilience
Employability skills
Self-assessment and awareness
Goal setting and action planning
Implementation and monitoring
Reflection and iterative review
Employability skills identification
Personal qualities for work
Career exploration methods
Self-assessment and reflection
Action planning for employment
Demonstrate an understanding of the skills and qualities needed for working life, Research personal career opportunities and progression routes
Understand the structure and purpose of the organisation., Understand employers’/trainers’ expectations.
Know how to respond to questions they might be asked at the interview, Be able to prepare appropriate questions to ask the interviewer, Plan to arrive at the interview on time
Know what is required in the job, placement or course for which they are applying, Be able to prepare responses for likely interview questions, Know that it is important to plan their travel for the interview
Identifying straightforward problems
Planning problem-solving activities
Carrying out planned activities
Reviewing methods and skills
Building personal resilience
Self-awareness and reflection
Goal setting and action planning
Personal responsibility
Evidence of skill development
Feedback and continuous improvement