Health & Social Care

iCQ Level 5 End Point Assessment for Leader in Adult Care - Core Content

This end-point assessment covers core principles and practices for leaders in adult care. It requires application of knowledge in practical contexts and demonstration of competency in key skills such as person-centred care, safeguarding, and team leadership.

iCQ Level 5 End Point Assessment for Leader in Adult Care

Administer medication to individuals and monitor the effects

This element focuses on the safe administration of medication within health and social care settings in Northern Ireland, covering legal frameworks, common medication types, and practical administration techniques. Learners must demonstrate competence in preparing, administering, and monitoring the effects of medication while adhering to strict protocols to ensure individual safety and well-being, as well as accurate record-keeping in line with current legislation and workplace policies.

iCQ Level 2 Diploma in Health and Social Care (Northern Ireland), iCQ Level 2 Diploma in Care, iCQ Level 3 Diploma in Adult Care

Principles for implementing duty of care in health, social care or children’s and young people’s settings

This element explores the legal and ethical framework of duty of care in adult social care settings, emphasizing how it underpins safe and effective practice. Learners will examine the balance between protecting individuals from harm and respecting their rights to make informed choices, including how to manage conflicts that arise when a person's preferences may increase risk. The element also covers the essential skills and procedures for handling complaints constructively to improve service quality and maintain trust.

iCQ Level 3 Certificate in Preparing to Work in Adult Social Care

Dementia Awareness

Dementia awareness encompasses the fundamental understanding of dementia as a progressive neurological condition, not a normal part of ageing. It includes knowledge of key theoretical models such as the biomedical, social, and person-centred approaches, and their implications for care delivery. This unit also examines the most common types and their pathologies, as well as the personal and environmental factors influencing an individual's unique lived experience of dementia.

iCQ Level 2 Award in Awareness of Dementia, iCQ Level 2 Certificate in the Principles of Dementia Care, iCQ Level 2 Diploma in Care +1 more

Supporting older people with learning disabilities

This element explores the complex intersection of ageing and learning disabilities, including how normal age-related changes may present differently, the heightened risk and atypical presentation of dementia, and the necessity of proactive, person-centred assessments to maintain well-being. It equips learners to facilitate access to appropriate health, social care, and community services, ensuring older individuals with learning disabilities can age with dignity and support.

iCQ Level 3 Certificate in Supporting Individuals with Learning Disabilities

iCQ Level 4 End Point Assessment for Lead Practitioner in Adult Care - Core Content

This element covers the essential knowledge, skills and behaviours required for the Level 4 Lead Practitioner in Adult Care End-Point Assessment. It focuses on applying leadership, person-centred care, and regulatory compliance in practice to enhance service delivery. The assessment tests the ability to perform the role independently, demonstrating competence across core areas such as safeguarding, communication, and quality improvement.

iCQ Level 4 End Point Assessment for Lead Practitioner in Adult Care

Consider nutritional needs of a variety of individuals

This element examines the distinct nutritional requirements of young people and adults, incorporating factors such as growth, development, metabolic changes, and lifestyle influences. Learners will develop the ability to evaluate and plan appropriate dietary support tailored to these diverse life stages.

iCQ Level 2 Certificate in Nutrition and Health

Emergency First Aid in the Workplace

This subtopic equips learners with the essential knowledge and practical skills required to provide immediate, lifesaving first aid in a workplace setting. It covers the legal duties of a first aider, systematic incident assessment, and the correct procedures for managing a range of emergency conditions from unresponsiveness to choking, severe bleeding, and shock. Mastery of these competencies ensures prompt, safe, and effective intervention until professional medical help arrives.

iCQ Level 2 Award in Emergency First Aid at Work, iCQ Level 3 Award in First Aid at Work

iCQ Level 3 End-Point Assessment for Safeguarding Support Officer - Core Content

This core content area assesses the fundamental competencies required of a Safeguarding Support Officer, focusing on the application of safeguarding legislation, risk management, and multi-agency collaboration to protect vulnerable individuals in health and social care settings. It ensures that learners can demonstrate practical skills in identifying, reporting, and responding to safeguarding concerns while adhering to professional and ethical standards.

iCQ Level 3 End-Point Assessment for Safeguarding Support Officer

Active support: lead interactive training

This subtopic addresses the leader's role in designing and delivering person-centred interactive training within active support frameworks. It focuses on translating theoretical knowledge of active support and adult learning into practical, workplace-based sessions that empower staff teams to provide consistent, enabling support. Effective leadership in this area ensures that training is directly relevant to the people being supported, enhancing team competence, confidence, and the quality of life outcomes for individuals.

iCQ Level 5 Diploma in Leadership for Health and Social Care and Children and Young People's Services (England)

Principles of supporting sleep

This subtopic covers the fundamental role of sleep in promoting physical and mental well-being within care settings. Learners explore how to create optimal sleep environments, provide person-centred assistance to individuals, and navigate resources to address sleep difficulties, ensuring holistic support in care planning.

iCQ Level 2 Certificate in the Principles of Care Planning

The Principles of Risk Assessment

This element introduces the fundamental concepts and legal requirements underpinning risk assessment in the workplace. Learners will explore why risk assessments are essential for maintaining health and safety standards, and they will examine the systematic process used to identify hazards, evaluate risks, and implement appropriate control measures. Practical application involves analysing real-world scenarios to develop competence in carrying out basic risk assessments.

iCQ Level 2 Award in Principles of Risk Assessment

Communication and information management in adult care

This subtopic addresses the leader's responsibility in fostering communication excellence and robust information management within adult care settings. It encompasses using advanced communication techniques to achieve positive interactions with individuals, families, and professionals, while developing organisational practices that underpin person-centred outcomes, confidentiality, and regulatory compliance. Effective implementation of information systems ensures data integrity, secure sharing, and informed decision-making to safeguard and promote the wellbeing of those receiving care.

iCQ Level 5 Diploma in Leading and Managing an Adult Care Service (England)

iCQ Level 3 End Point Assessment for Lead Adult Care Worker - Core Content

The Core Content element of the iCQ Level 3 EPA for Lead Adult Care Worker covers the essential principles and practices that underpin effective leadership in adult care settings. It includes critical areas such as safeguarding, person-centred care, communication, and health and safety management. Demonstrating competency in these areas is vital for ensuring high-quality care, promoting independence, and meeting regulatory standards.

iCQ Level 3 End Point Assessment for Lead Adult Care Worker

Contribute to support of positive risk-taking for individuals

This unit explores the delicate balance between promoting autonomy and ensuring safety for individuals living with dementia. It equips learners with the knowledge and skills to conduct person-centred risk assessments, understand relevant legislation such as the Mental Capacity Act 2005, and support individuals in making informed decisions about risks. Ultimately, it reinforces that positive risk-taking, when managed effectively, enhances quality of life and upholds individuals' rights, while demanding a clear understanding of the duty of care.

iCQ Level 3 Certificate in Dementia Care

Understand how to provide support when working in end of life care

This subtopic focuses on the holistic provision of care for individuals approaching the end of life, integrating physical, emotional, social, and spiritual support. It examines contemporary best practices, including advance care planning, effective communication strategies, and symptom management, to ensure dignity and quality of life. The content equips learners to support not only the dying person but also their families and carers, navigating complex emotional and ethical landscapes.

iCQ Level 3 Award In Awareness of End of Life Care, iCQ Level 3 Certificate in Working in End of Life Care, iCQ Level 2 Certificate in End of Life Care

Awareness of protection and safeguarding in health and social care adults and children and young people, early years and childcare

This subtopic introduces the fundamental concepts of protection and safeguarding within health, social care, and early years settings. Learners explore how to recognise signs of abuse or neglect, understand the importance of person-centred approaches, and become familiar with reporting procedures to ensure the welfare of both adults and children. The focus is on developing a basic awareness of roles, responsibilities, and the legal framework that underpins safe practice in care environments.

iCQ Level 1 Certificate in Introduction to Health, Social Care and Children's and Young People's Settings

Principles of communication in adult social care settings

This element explores the foundational role of communication in person-centred care, ensuring individuals' needs, wishes, and preferences are met through adaptable methods while adhering to confidentiality principles. It equips learners to identify and overcome communication barriers, fostering safe, respectful, and effective interactions in diverse adult social care settings.

iCQ Level 3 Certificate in Induction into Adult Social Care in Northern Ireland, iCQ Level 3 Certificate in Preparing to Work in Adult Social Care, iCQ Level 2 Certificate in Preparing to Work in Adult Social Care

Understanding best practice in relation to falls management

This subtopic focuses on the multi-faceted approach to falls management, encompassing proactive risk reduction interventions, empowering individuals to take ownership of their safety, and effective post-fall protocols to minimise injury. It applies best practice guidelines to real-world care scenarios, ensuring learners can implement person-centred and environmental strategies to enhance service user safety.

iCQ Level 2 Certificate in the Awareness and Prevention of Falls

Understand the prevention and early intervention of Type 2 diabetes

This element focuses on equipping learners with the knowledge to identify risk factors, understand preventive measures, and recognise the impact of diet, exercise, and lifestyle on Type 2 diabetes. It enables care professionals to support individuals in making informed health choices and implementing early intervention strategies to reduce the incidence and complications of the condition.

iCQ Level 2 Certificate in Understanding the Care and Management of Diabetes

Understand how loss and grief occurs within end of life care

This unit element explores the complex emotional processes of loss and grief within end of life care. It covers theoretical models of grief, the diverse ways individuals may experience loss—including anticipatory grief and disenfranchised grief—and the role of care workers in providing compassionate, person-centred support to the bereaved. Additionally, it addresses the professional necessity of self-care and reflective practice to sustain wellbeing while working in emotionally demanding environments.

iCQ Level 2 Certificate in End of Life Care

Principles of the Control of Substances Hazardous to Health

This subtopic covers the essential principles of COSHH regulations, including the legal framework, risk assessment processes, and control measures for hazardous substances in health and social care settings. Learners will understand their responsibilities in protecting themselves and others from harm, applying practical steps to identify hazards and implement safe working procedures.

iCQ Level 2 Award in Principles of COSHH

Emergency first aid in social care services (NI)

This subtopic equips learners with essential emergency first aid skills tailored to social care settings in Northern Ireland, covering assessment of incidents and management of unresponsiveness, choking, stroke, chest pain, bleeding, shock, and minor injuries. It emphasizes the legal and ethical responsibilities of a first aider, including consent, infection control, and accurate reporting. Mastery ensures immediate, safe, and effective care while awaiting professional medical assistance, upholding the dignity and safety of vulnerable individuals.

iCQ Level 2 Certificate in Safe and Effective Practice in Northern Ireland

Managing risks when supporting an individual with autism

This subtopic focuses on the critical role of support workers in helping autistic individuals navigate daily risks while promoting autonomy. It explores how societal attitudes and environmental factors affect safety and well-being, and teaches strategies for positive risk-taking that enables individuals to live fulfilling lives without unnecessary restrictions. Learners will understand how to balance safeguarding with empowerment, ensuring choices are respected.

iCQ Level 2 Certificate in Understanding Autism

Introduction to duty of care in health, social care or children’s and young people’s settings

This element introduces the legal and ethical concept of duty of care in adult social care, emphasising the responsibility of care workers to act in the best interests of individuals while balancing their rights to independence. It explores the tensions that can arise between safeguarding and autonomy, equipping learners with strategies to manage dilemmas through supervision and organisational policies. The practical application focuses on promoting safe practice and understanding the correct procedures for responding to complaints to ensure service users' voices are heard and their wellbeing protected.

iCQ Level 2 Certificate in Preparing to Work in Adult Social Care

Safe moving and positioning of individuals

This element focuses on the practical skills and knowledge required to safely move and position individuals in health and social care settings. Learners will develop the ability to assess and minimise risks, prepare the environment and equipment, and apply correct moving and handling techniques that maintain the individual's dignity and safety. Mastery of these skills is essential to prevent injury to both the service user and the care worker, and to comply with legal and organisational requirements.

iCQ Level 2 Award in Moving and Handling People in Health and Social Care

Understand different types of medication

This subtopic equips learners with foundational knowledge to safely handle medications in health and social care environments. It covers the classification systems of medicines, the purposes and therapeutic effects of different drug categories, the various routes of administration and their practical delivery, and the essential processes for monitoring outcome and adverse reactions. Understanding these principles is critical for reducing errors and supporting person-centred care.

iCQ Level 2 Certificate in Principles of Medication Administration

Awareness of the Mental Capacity Act 2005

This subtopic provides a comprehensive overview of the Mental Capacity Act 2005, focusing on its five key principles, the assessment of capacity, and the legal framework for making decisions on behalf of individuals who lack mental capacity. It emphasizes the practical application of the Act in adult care settings, including understanding the lawful use of restraint and the critical importance of adhering to the Code of Practice to safeguard individuals' rights and well-being.

iCQ Level 4 Diploma in Adult Care, iCQ Level 3 Diploma in Adult Care

Understand the administration of medication to individuals with dementia using a person centred approach

This subtopic explores the pharmacological treatments available for dementia, including acetylcholinesterase inhibitors and memantine, and emphasises the importance of a person-centred approach in medication administration. It focuses on tailoring medication use to individual needs, monitoring efficacy and side effects, and ensuring that the person’s preferences, dignity, and quality of life remain central to care decisions.

iCQ Level 3 Award in Awareness of Dementia, iCQ Level 3 Certificate in Dementia Care, iCQ Level 2 Certificate in the Principles of Dementia Care

The principles of personalisation in social care

This subtopic explores personalisation in health and social care, where care and support are tailored to the individual's strengths, preferences, and goals. It covers the legislative framework such as the Care Act 2014, the impact on support delivery including person-centred planning and direct payments, and practical implementation strategies like outcome-focused reviews and risk enablement. Understanding these principles is essential for empowering individuals with learning disabilities to have choice and control over their lives.

iCQ Level 2 Certificate in Principles of Working with Individuals with Learning Disabilities

Communication and Information Management in Adult Care

This unit focuses on the principles and practices of effective communication and information management within adult care settings. Learners will explore communication models, develop systems to enhance outcomes for individuals, and implement robust information management processes to ensure data protection, quality, and continuity of care.

iCQ Level 5 Diploma in Leadership and Management for Adult Care

Review health and safety procedures in the workplace

This subtopic equips learners with the skills to systematically evaluate workplace health and safety procedures, ensuring compliance with legal obligations and organisational policies. Effective reviews identify gaps, engage stakeholders, and drive continuous improvement, directly contributing to safer working environments and reduced liability.

iCQ Level 3 Award in Reviewing Health and Safety Procedures in the Workplace

Understanding good practice strategies to promote positive behaviours

This subtopic focuses on proactive, person-centred strategies to encourage positive behaviour and reduce the occurrence of behaviour that challenges. It covers the use of individualised behavioural and support plans to empower individuals to manage their own behaviour, while also outlining effective, ethical responses when challenging behaviours arise. Learners will explore practical techniques such as positive reinforcement, de-escalation, and collaborative planning to promote dignity and well-being in health and social care settings.

iCQ Level 2 Certificate in Understanding Behaviour that Challenges

Principles of good practice in the prevention and control of infection

This unit focuses on the essential principles that underpin effective infection control in health and social care workplaces, including standard precautions, risk assessment, and the chain of infection. It emphasizes the critical role of personal hygiene, particularly hand washing techniques, and the correct use of personal protective equipment (PPE) to safeguard both service users and staff. Mastery of these principles is vital for maintaining a safe environment and meeting regulatory standards such as those set by the Care Quality Commission (CQC) and Health and Safety Executive (HSE).

iCQ Level 2 Certificate in the Principles of Infection Control

The principles of mental health awareness

This element establishes the foundational principles of mental health awareness, encompassing the definitions and spectrum of mental well-being and illness. It critically examines the historical evolution of mental health care provision from institutionalisation to community-based support, highlighting key legislative and social drivers. Additionally, it explores the social context of mental illness, including stigma, discrimination, and the social determinants that shape mental health experiences and outcomes.

iCQ Level 2 Certificate in Mental Health Awareness

Manage conflict in the workplace

This element focuses on equipping learners with the skills to manage workplace conflict constructively. It covers communication strategies to prevent and de-escalate disputes, understanding human behaviour under stress, and post-conflict procedures to ensure safety and learning. The knowledge gained enables individuals to contribute to a harmonious work environment and comply with organisational policies.

iCQ Level 2 Award in Conflict Management

Communication and Information Sharing

This element addresses the critical role of effective communication and secure information management in delivering person-centred health and social care. Learners develop skills to identify and meet individual communication requirements, overcome obstacles within their role, apply confidentiality principles ethically, and manage complaints professionally to maintain trust and regulatory compliance.

iCQ Level 3 Diploma in Health and Social Care (Northern Ireland) , iCQ Level 2 Diploma in Health and Social Care (Northern Ireland)

Contribute to the care of a deceased person

This subtopic focuses on the holistic after-death care, encompassing cultural and religious considerations, dignified preparation and transfer of the deceased, and emotional support for the bereaved. Learners will develop practical skills in handling deceased individuals with respect and professionalism, while also managing their own emotional responses to death. Mastering these competencies ensures sensitive, person-centred care in end-of-life settings.

iCQ Level 3 Certificate in Working in End of Life Care, iCQ Level 2 Diploma in Care, iCQ Level 3 Certificate in Dementia Care

Adult Safeguarding

This subtopic covers the fundamental principles that underpin safeguarding adults at risk, emphasizing empowerment, prevention, proportionality, protection, partnership, and accountability. Learners will explore how to reduce abuse risks through person-centred care, recognise indicators of abuse, and effectively respond to disclosures including reporting procedures. It also addresses local and national frameworks for protection and the ethical use of restrictive practices as a last resort.

iCQ Level 2 Adult Social Care Certificate

iCQ Level 2 End Point Assessment for Adult Care Worker - Core Content

This core content addresses the fundamental knowledge, skills and behaviours required for an Adult Care Worker, covering person-centred support, safeguarding, communication, health and safety, and professional development. It enables assessment of competence through practical demonstration, underpinning knowledge questioning, and a portfolio of evidence, ensuring readiness for the end-point assessment.

iCQ Level 2 End Point Assessment for Adult Care Worker

Understand how to work in end of life care

This subtopic equips learners with the essential understanding needed to work effectively in end of life care, exploring diverse perspectives on death and dying, the core aims and policies guiding practice, and the communication skills vital for sensitive interactions. It also covers how to identify and access appropriate support services for individuals and their families, ensuring a holistic, person-centred approach in real-world care settings.

iCQ Level 2 Award In Awareness of End of Life Care, iCQ Level 3 Award In Awareness of End of Life Care

Administering medication to individuals and monitoring the effects

This subtopic equips learners with the essential knowledge and skills for the safe administration of medication in adult care settings. It covers legal frameworks such as the Medicines Act, organisational policies, and professional standards that underpin practice. Learners will explore common medication types, their therapeutic uses, and the critical techniques for preparation, administration, and monitoring to ensure effectiveness and minimise risks.

iCQ Level 3 Diploma in Adult Care (England)

Leading mentoring and coaching in adult social care

This unit covers leading mentoring and coaching in adult care settings, including understanding responsibilities and planning/implementing programmes. Learners will manage the entire process to support staff development.

iCQ Level 5 Diploma in Leading and Managing an Adult Care Service (England)

Purpose and principles of Independent Advocacy

This element explores the essential role of independent advocacy within dementia care, ensuring that individuals with dementia have their rights, wishes, and preferences respected when they may struggle to communicate or make decisions. Learners will examine the underpinning principles such as empowerment, autonomy, and non-instructed advocacy, alongside the historical development of advocacy movements and the legal framework including the Mental Capacity Act 2005. The content covers various advocacy models (e.g., instructed, non-instructed, peer, and group advocacy) and their specific applications, as well as the professional boundaries, duties, and national standards that govern independent advocates in health and social care settings.

iCQ Level 3 Certificate in Dementia Care

Lead and manage group living for adults

This element focuses on the leader's role in shaping the physical and social environment of group living settings to optimize individuals' well-being and autonomy. It encompasses designing accessible spaces, coordinating meaningful daily activities, and fostering a positive culture that respects diversity and promotes engagement. Effective leadership in this area requires balancing regulatory compliance with person-centered practices to achieve positive outcomes for all residents.

iCQ Level 5 Diploma in Leadership and Management for Adult Care, iCQ Level 4 Diploma in Adult Care, iCQ Level 5 Diploma in Leadership for Health and Social Care and Children and Young People's Services (England)

Facilitate learning and development activities to meet individual needs and preferences

This subtopic focuses on enabling adult care professionals to design, deliver, and assess person-centred learning activities that support the development, wellbeing, and autonomy of individuals. It covers the entire facilitation cycle from identification of needs through planning and delivery to evaluation, emphasising the importance of tailoring activities to each individual's unique preferences, abilities, and goals. Practical application involves using effective communication, adapting resources, and promoting engagement to foster independence and enhance quality of life.

iCQ Level 4 Diploma in Adult Care, iCQ Level 3 Diploma in Adult Care, iCQ Level 2 Diploma in Care +1 more

Introduction to personalisation in social care

This element introduces the concept of personalisation in social care, where support is tailored to individual needs, preferences, and goals. It explores the systems and legislative frameworks that enable personalised care, and examines how this approach transforms service delivery. Learners will gain practical skills to implement personalisation, ensuring individuals have choice and control over their lives.

iCQ Level 2 Diploma in Health and Social Care (Northern Ireland), iCQ Level 3 Diploma in Health and Social Care (Northern Ireland)

Implementing the knowledge, skills and behaviours expected of a lead adult care worker

This subtopic focuses on the practical application of the knowledge, skills and behaviours required of a lead adult care worker, with particular emphasis on the six C's of care: Care, Compassion, Competence, Communication, Courage and Commitment. It explores how these values directly influence day-to-day practice and how lead workers model and promote them to inspire other practitioners. Assessment typically requires demonstration of leadership behaviours, evidence of supporting others, and reflective accounts of implementing the six C's in real care settings.

iCQ Level 3 Diploma in Adult Care (England)

Introduction to Learning Disability

This subtopic introduces learners to the fundamental concepts of learning disability within care settings, focusing on the significance of person-centred care, the primary causes, and the critical role of effective communication in supporting individuals. It equips learners with knowledge to promote dignity, respect, and inclusion when interacting with people who have learning disabilities, aligning with current best practice in health and social care.

iCQ Level 1 Certificate in Introduction to Health, Social Care and Children's and Young People's Settings

Health and Wellbeing

This subtopic covers essential health and safety practices within health and social care settings, directly contributing to the physical and psychological wellbeing of service users and staff. It includes infection prevention, safe moving and handling, handling hazardous substances, and using risk assessments to create a safe environment. Mastery of these skills ensures compliance with legal requirements specific to Northern Ireland, such as the Health and Safety at Work (Northern Ireland) Order 1978, and promotes a culture of safety and dignity.

iCQ Level 3 Diploma in Health and Social Care (Northern Ireland) , iCQ Level 2 Diploma in Health and Social Care (Northern Ireland)

Understand person-centred approaches in adult social care settings

This subtopic delves into the core principles of person-centred care within adult social care in Northern Ireland, focusing on tailoring support to individual preferences, needs, and values. It emphasizes practical implementation strategies that respect dignity, autonomy, and active participation, while balancing risk management and consent. Learners will explore how to empower individuals to make informed choices and enhance their well-being through collaborative and respectful approaches.

iCQ Level 3 Certificate in Induction into Adult Social Care in Northern Ireland, iCQ Level 3 Certificate in Preparing to Work in Adult Social Care, iCQ Level 2 Certificate in Preparing to Work in Adult Social Care

Develop provision for family support

This element equips leaders in health and social care to strategically develop and implement family support services that are compliant with UK legislation and responsive to diverse family needs. It emphasises the practical translation of policy into practice, from co-designing provision with stakeholders to leading teams in building strengths-based, positive relationships. Learners will critically evaluate frameworks such as the Children Act 1989/2004 and the Care Act 2014 to ensure integrated, outcome-focused support for children, young people, and their families.

iCQ Level 5 Diploma in Leadership for Health and Social Care and Children and Young People's Services (England)

Nutrition and Hydration

This subtopic equips learners with essential knowledge and skills to ensure safe food handling, promote balanced nutrition, and support individuals with dietary needs in adult social care settings. It covers the principles of food safety including hygiene, contamination risks, and safe storage, alongside understanding the role of nutrients, hydration, and special diets. Learners will also develop practical competence in assisting individuals with eating and drinking, respecting preferences and dignity, and monitoring intake to maintain health and well-being.

iCQ Level 2 Adult Social Care Certificate

Support individuals who are bereaved

This element covers the knowledge and skills required to provide effective bereavement support to individuals in end-of-life care settings. It explores the psychological, emotional, social and spiritual effects of loss, and teaches person-centred approaches to facilitate healthy grieving while maintaining professional boundaries and self-awareness.

iCQ Level 3 Certificate in Working in End of Life Care, iCQ Level 3 Certificate in Dementia Care

Introductory awareness of models of disability

This element introduces learners to the contrasting medical and social models of disability, exploring how they shape perceptions, care practices, and outcomes. It examines the impact of adopting each model on individuals' autonomy, dignity, and overall wellbeing within health and social care settings.

iCQ Level 2 Diploma in Health and Social Care (Northern Ireland)

End of life and dementia care

This element explores the complex interplay between dementia and end-of-life care, emphasizing person-centred approaches that respect the individual's identity, preferences, and holistic needs. It examines how cognitive decline affects pain expression and communication, necessitating skilled observational assessment and non-pharmacological interventions to alleviate distress. Additionally, it addresses the emotional, practical, and informational support required by family carers, promoting collaborative partnerships and anticipatory grief counselling.

iCQ Level 5 Diploma in Leadership for Health and Social Care and Children and Young People's Services (England), iCQ Level 2 Diploma in Care, iCQ Level 3 Certificate in Working in End of Life Care +1 more

Leadership and Management in Adult Care

This subtopic explores the distinction between leadership and management within adult care, examining key theories such as transformational and situational leadership, and how they can be practically applied to inspire teams, manage resources, and drive forward a person-centred vision. Learners will develop the skills to lead by example in complex care environments, ensuring regulatory compliance while fostering a culture of continuous improvement and ethical practice.

iCQ Level 5 Diploma in Leadership and Management for Adult Care

Support individuals who are distressed

This subtopic examines the multifaceted nature of distress in end-of-life care contexts, covering emotional, psychological, and existential causes. It equips learners with practical skills to assess distress, implement supportive interventions, and maintain professional boundaries while recording outcomes accurately for continuity of care.

iCQ Level 3 Certificate in Working in End of Life Care, iCQ Level 3 Diploma in Health and Social Care (Northern Ireland) , iCQ Level 2 Diploma in Care

Help individuals address their substance use through an action plan

This subtopic focuses on the collaborative development and review of individualised action plans to support people in addressing substance use. Learners will explore the theoretical background, including models of addiction and harm reduction, to inform practical, person-centred planning. Effective practice requires ongoing evaluation and adaptation of the plan based on the individual's changing needs and circumstances.

iCQ Level 3 Diploma in Adult Care

Introduction to Mental Health

This element introduces learners to the fundamentals of mental health within health, social care, and children's and young people's settings. It emphasises the critical role of a person-centred approach, which ensures that support is tailored to the unique needs, preferences, and strengths of each individual. Learners will explore key factors contributing to mental health problems and develop an understanding of how effective communication can build trust, promote recovery, and empower individuals.

iCQ Level 1 Certificate in Introduction to Health, Social Care and Children's and Young People's Settings

Infection prevention and control in an adult care setting

This element focuses on the learner's responsibility to understand and apply infection prevention and control measures in adult care settings. It covers the principles of breaking the chain of infection, using standard precautions, and working in line with legislation and workplace policies to protect vulnerable individuals and staff from healthcare-associated infections.

iCQ Level 3 Diploma in Adult Care (England)

Understand the role of the social care worker

This element explores the professional responsibilities of a social care worker, emphasizing the establishment and maintenance of effective working relationships with individuals, colleagues, and other professionals. It highlights the necessity of adhering to agreed ways of working as set out by the employer, including policies, procedures, and codes of practice. Additionally, it underscores the critical importance of partnership working to deliver holistic, person-centred care, ensuring that the individual's needs and preferences are at the centre of all collaborative efforts.

iCQ Level 3 Certificate in Induction into Adult Social Care in Northern Ireland, iCQ Level 3 Certificate in Preparing to Work in Adult Social Care, iCQ Level 2 Certificate in Preparing to Work in Adult Social Care

Leading outcome based and person-centred practice in adult care

This subtopic examines the leadership of person-centred, outcomes-based practice in adult care, emphasising the manager's role in fostering partnerships and promoting health and wellbeing so that individuals achieve their self-defined goals. It equips learners to embed a culture where care is tailored to each person's strengths, preferences, and aspirations, moving beyond routine service delivery to genuinely individualised support.

iCQ Level 5 Diploma in Leading and Managing an Adult Care Service (England)

Facilitate person centred assessment to support wellbeing

This subtopic focuses on the facilitation of person-centred assessment within adult care settings, ensuring that the individual's preferences, needs, and strengths are central. It involves understanding theoretical frameworks and principles of assessment, collaborative partnership working, and the practical application of assessment tools to promote wellbeing. Practitioners will learn to integrate holistic approaches that empower individuals and support their autonomy and dignity.

iCQ Level 4 Diploma in Adult Care

Implement therapeutic group activities

This subtopic equips learners with the knowledge and skills to effectively implement therapeutic group activities in health and social care settings. It covers the theoretical underpinnings of group work, practical planning, facilitation techniques, and evaluation methods to promote individuals' wellbeing and social inclusion. Learners will demonstrate competence in tailoring activities to meet diverse needs, managing group dynamics, and reflecting on outcomes to improve practice.

iCQ Level 3 Diploma in Health and Social Care (Northern Ireland) , iCQ Level 3 Certificate in Dementia Care

Contribute to the effectiveness of teams

This subtopic focuses on the learner's ability to actively contribute to team effectiveness within health and social care settings. It emphasises understanding one's own role and its impact on team performance, engaging in reflective practice to enhance personal development, managing time and commitments reliably, and fostering positive working relationships. Mastering these elements ensures safe, coordinated, and person-centred care delivery.

iCQ Level 2 Diploma in Care

Personal Development

This subtopic focuses on the critical process of personal development within adult social care, emphasising the need for care workers to proactively identify their learning needs and create a structured personal development plan (PDP). It covers how to agree a PDP with a supervisor, setting clear, measurable goals that align with professional standards and service requirements. Practical application involves regularly reviewing and updating the PDP to reflect developed skills, knowledge, and understanding, ensuring continuous improvement in delivering person-centred care.

iCQ Level 2 Adult Social Care Certificate

Support individuals at the end of life

This subtopic equips learners with the knowledge and skills to provide compassionate, person-centred end-of-life care for individuals with dementia. It emphasises legal and ethical frameworks, advance care planning, collaborative working, and sensitive communication, ensuring dignity and rights are upheld. Learners will also explore support services and strategies to manage their own emotional wellbeing when witnessing death and dying.

iCQ Level 3 Certificate in Dementia Care, iCQ Level 2 Diploma in Health and Social Care (Northern Ireland), iCQ Level 3 Diploma in Health and Social Care (Northern Ireland) +3 more

Support Individuals With Specific Communication Needs

This unit equips learners with the skills to identify, assess, and respond to the unique communication requirements of individuals receiving end-of-life care. It emphasizes the use of personalised communication methods, including non-verbal techniques, assistive technology, and collaborative strategies, to ensure the individual's preferences, dignity, and emotional wellbeing are central to all interactions. Effective communication support is critical in enabling individuals to express needs, make informed choices, and maintain meaningful relationships during this sensitive stage of life.

iCQ Level 3 Certificate in Working in End of Life Care

Leading partnership working in adult care

This element develops senior practitioners' ability to lead collaborative, multi-agency partnerships that are central to delivering integrated, person-centred adult care. It focuses on building and maintaining effective relationships with individuals, carers, families, colleagues, and external professionals, underpinned by a strong understanding of legal and policy frameworks. Applying these skills ensures better care coordination, conflict resolution, and improved outcomes for those receiving support.

iCQ Level 5 Diploma in Leading and Managing an Adult Care Service (England)

Increase awareness about drugs, alcohol or other substances with individuals and groups

This element focuses on equipping health and social care practitioners with the knowledge and skills to raise awareness about substance use, including alcohol and drugs, among individuals and groups. It covers UK and Northern Ireland-specific legislation, the physiological and psychological effects of substances, available treatments, and the importance of assessing and addressing individuals' existing knowledge, attitudes, and values. Practitioners learn to deliver accurate, non-judgemental information and support that promotes informed choices and reduces harm.

iCQ Level 3 Diploma in Health and Social Care (Northern Ireland)

Introduction to Physical Disability

This element introduces learners to the concept of physical disability and the importance of a person-centred approach. It covers common causes of physical disability, such as congenital conditions, accidents, or illness, and explores practical ways to address the daily challenges individuals face, promoting independence and dignity. Learners will gain foundational knowledge essential for providing empathetic and effective support in health, social care, and children's settings.

iCQ Level 1 Certificate in Introduction to Health, Social Care and Children's and Young People's Settings

Manage domiciliary services

This subtopic covers the strategic and operational leadership required to manage domiciliary services effectively, ensuring person-centred care that respects individuals' preferences and promotes independence in their own homes. It encompasses the ability to analyse and respond to factors influencing service delivery, implement robust systems for safe practice, and supervise a workforce to adapt to daily changes and emergencies. The focus is on integrating regulatory requirements with compassionate leadership to optimise human resources and maintain high-quality, responsive care.

iCQ Level 5 Diploma in Leadership and Management for Adult Care, iCQ Level 5 Diploma in Leadership for Health and Social Care and Children and Young People's Services (England)

Identify and act upon immediate risk of danger to substance misusers

This subtopic equips learners with the skills to identify and respond to immediate risks associated with substance misuse, such as overdose, withdrawal symptoms, or unsafe environments. It focuses on practical assessment and intervention techniques to safeguard individuals and others, aligning with care standards and legal frameworks.

iCQ Level 3 Diploma in Adult Care, iCQ Level 5 Diploma in Leadership for Health and Social Care and Children and Young People's Services (England)

Introduction to leadership and management within adult care

This subtopic introduces learners to the fundamental distinctions between leadership and management in adult care settings. It explores key theoretical principles and models that underpin effective practice, and contextualizes the learner’s own role in applying these concepts to promote high-quality, person-centred care. Understanding these foundations is crucial for developing the skills needed to inspire teams, manage resources, and drive continuous improvement in care environments.

iCQ Level 3 Diploma in Adult Care (England)

Privacy and Dignity

This subtopic focuses on embedding the principles of privacy, dignity, and active participation into everyday care practice. Learners explore how to maintain an individual's physical and emotional privacy while empowering them to make informed choices about their care, thereby promoting autonomy and self-esteem in line with person-centred values.

iCQ Level 2 Adult Social Care Certificate

Facilitate support planning to ensure positive outcomes for individuals and to support wellbeing

This subtopic equips learners with the skills to facilitate collaborative support planning that drives positive, person-centred outcomes in adult care. It integrates the use of assistive technology and outcome-based principles to empower individuals, ensuring plans are co-designed, implemented, and regularly reviewed in partnership to promote sustained wellbeing.

iCQ Level 4 Diploma in Adult Care

Meet Food Safety Requirements when Providing Food and Drink for Individuals

This subtopic focuses on the practical application of food safety measures within health and social care settings, ensuring that individuals receive safe, nutritious food and drink that meets their specific needs. Learners must understand and implement hygiene practices, comply with legal and organisational requirements, and handle food from preparation to disposal while preventing contamination and promoting dignity.

iCQ Level 2 Diploma in Health and Social Care (Northern Ireland), iCQ Level 2 Diploma in Care

Support individuals in the use of assistive technology

This subtopic focuses on equipping learners with the knowledge and skills to understand, select, support, and evaluate assistive technology for individuals with dementia. It covers a range of devices designed to promote independence, safety, and well-being, and emphasises person-centred approaches to ensure technology meets the individual's preferences and needs. Learners apply this knowledge in real-world care settings, collaborating with individuals, families, and multidisciplinary teams to enhance quality of life through effective technology use.

iCQ Level 3 Certificate in Dementia Care, iCQ Level 5 Diploma in Leadership and Management for Adult Care, iCQ Level 4 Diploma in Adult Care +2 more

Explore models of disability

This element examines the key models of disability—such as the medical, social, and affirmative models—and their implications for practice. It emphasizes critical analysis of how these models influence service delivery, organisational policies, and the empowerment of individuals. Learners will explore strategies to lead and develop others' understanding to promote inclusive, person-centred support.

iCQ Level 5 Diploma in Leadership for Health and Social Care and Children and Young People's Services (England)

Facilitate change in health and social care or children and young people’s settings

This subtopic explores the systematic approach to leading and managing change within health, social care, and children's services. It examines theoretical frameworks such as Lewin's three-step model and Kotter's eight-step process, applied to real-world service improvements. Learners will develop the practical skills to engage stakeholders, plan, implement, and evaluate change initiatives that enhance service user outcomes and organisational effectiveness.

iCQ Level 5 Diploma in Leadership for Health and Social Care and Children and Young People's Services (England)

Lead in the moving and positioning of individuals in accordance with their plan of care

This element focuses on leading and overseeing the safe moving and positioning of individuals in adult care settings, ensuring practices align with current legislation, professional standards, and individualised care plans. It requires a comprehensive understanding of anatomy and physiology to minimise the risk of harm to both the individual and staff, while promoting dignity, independence, and effective teamwork. Learners must demonstrate the ability to assess and manage risks, select appropriate equipment and techniques, and confidently direct others in safe manual handling procedures.

iCQ Level 3 Diploma in Adult Care (England)

Give presentations to groups

This subtopic equips adult care practitioners with the essential skills to deliver effective group presentations in a care setting, focusing on aligning content with organisational policies, engaging diverse audiences, and facilitating meaningful learning. It emphasizes planning, communication, and evaluation to ensure professional development and compliance.

iCQ Level 4 Diploma in Adult Care

Leading team learning and professional development in adult care

This subtopic examines the leader’s role in fostering a culture of continuous professional development within adult care settings. It emphasizes translating theories of adult learning into practical team development strategies that improve service delivery and care outcomes. Learners explore how to assess learning needs, design inclusive development plans, and evaluate the impact of learning on practice, aligning with regulatory and best practice standards.

iCQ Level 5 Diploma in Leading and Managing an Adult Care Service (England)

Move and position individuals in accordance with their care plan

This subtopic focuses on the safe and effective movement and positioning of individuals within health and social care settings, strictly aligned with their personalised care plans. It integrates knowledge of relevant legislation, human anatomy, and risk management to ensure the well-being and dignity of those receiving care. Practical application involves assessing environments, selecting appropriate techniques and equipment, and collaborating with professionals when situations exceed personal competence.

iCQ Level 2 Diploma in Health and Social Care (Northern Ireland), iCQ Level 3 Diploma in Adult Care, iCQ Level 2 Diploma in Care

Introduction to Sensory Loss

This subtopic introduces learners to the fundamental concepts of sensory loss, including its main causes and the critical role of person-centred approaches. It emphasises the need to adapt communication methods to maintain dignity, promote independence, and ensure effective interaction with individuals experiencing sensory impairments.

iCQ Level 1 Certificate in Introduction to Health, Social Care and Children's and Young People's Settings

Support the spiritual wellbeing of individuals

This element focuses on recognising and addressing the spiritual dimensions of care for individuals nearing the end of life. It explores how spirituality, distinct from religious practice, encompasses meaning, purpose, and connection, and how these can profoundly influence well-being. Learners will develop skills to assess and support spiritual needs sensitively, while reflecting on how their own values and beliefs shape care delivery.

iCQ Level 3 Certificate in Working in End of Life Care

Diabetes Awareness

This unit provides essential knowledge about diabetes mellitus, its types, causes, and the implications for health and well-being. It emphasizes the importance of person-centred care, nutritional management, and regular monitoring in supporting individuals with diabetes, while exploring the psychological and social factors that affect their experience. Understanding these elements is crucial for care workers to promote health, prevent complications, and support integrated care for related conditions.

iCQ Level 2 Diploma in Care, iCQ Level 3 Diploma in Health and Social Care (Northern Ireland) , iCQ Level 3 Diploma in Adult Care

Interact with and support individuals using telecommunications

This element focuses on using telecommunications—such as telephone calls, video conferencing, and secure messaging—to interact with and support adults in care settings. It emphasizes understanding legal frameworks like data protection and confidentiality, alongside local policies, to ensure safe, person-centred communication. Learners must develop the ability to engage effectively, assess and mitigate real-time risks (e.g., privacy breaches, communication barriers), and appropriately terminate interactions while maintaining professional boundaries.

iCQ Level 3 Diploma in Adult Care, iCQ Level 3 Diploma in Health and Social Care (Northern Ireland) , iCQ Level 3 Certificate in Dementia Care

Manage finance within own area of responsibility in health and social care or children and young people's setting

This subtopic focuses on equipping leaders and managers in adult care settings with the essential skills to effectively oversee financial operations. It covers the principles of financial management, the practicalities of budget planning, ongoing budget control, and the critical evaluation of expenditures to ensure resources are used efficiently to deliver high-quality care services.

iCQ Level 5 Diploma in Leadership and Management for Adult Care, iCQ Level 4 Diploma in Adult Care, iCQ Level 5 Diploma in Leadership for Health and Social Care and Children and Young People's Services (England)

Safeguarding Children

This subtopic equips adult social care workers with the essential knowledge to safeguard children they may encounter in their role, even when their primary clients are adults. It covers recognising indicators of abuse and neglect, understanding legal frameworks and reporting procedures, and appreciating the shared responsibility across sectors to protect children from harm.

iCQ Level 2 Adult Social Care Certificate

Supporting individuals with loss and grief before death

This topic covers supporting individuals and others through loss and grief before death, including understanding the impact and managing own feelings. It is relevant for end of life care settings.

iCQ Level 3 Certificate in Working in End of Life Care

Lead and manage a team within a health and social care or children and young people’s setting

This element focuses on the knowledge and skills required to lead and manage a team effectively within adult care settings. It emphasises the importance of fostering a positive culture, establishing a shared vision, and supporting individual team members to achieve agreed objectives while maintaining high standards of care.

iCQ Level 4 Diploma in Adult Care, iCQ Level 5 Diploma in Leadership for Health and Social Care and Children and Young People's Services (England)

Lead learning and development within adult care

This element focuses on the skills and knowledge required to lead learning and development activities within an adult care setting. It covers identifying training needs, planning and delivering learning opportunities, and evaluating their impact on practice and service user outcomes. Effective leadership in learning ensures that the workforce remains competent, confident, and compliant with regulatory standards, ultimately promoting safe and high-quality care.

iCQ Level 3 Diploma in Adult Care (England)

Understand own role

This element explores the foundational knowledge required to understand one's own role within adult social care settings. It encompasses the importance of adhering to agreed ways of working as defined in job descriptions, policies, and care plans, while recognizing the boundaries of the role. Learners grasp how to establish and maintain effective working relationships with colleagues, individuals receiving care, and other professionals.

iCQ Level 2 Adult Social Care Certificate

Leading the vision of an adult care service

This subtopic focuses on the strategic leadership process of creating and embedding a clear, shared vision for an adult care service. It explores methods to engage stakeholders in co-producing the vision and techniques to translate it into operational plans that drive continuous improvement and person-centred outcomes.

iCQ Level 5 Diploma in Leading and Managing an Adult Care Service (England)

Facilitate coaching and mentoring of practitioners in health and social care or children and young people’s settings

This unit develops leadership capability in facilitating coaching and mentoring to enhance practice, performance, and professional development of staff within health, social care, or children and young people’s settings. Learners critically evaluate the benefits, systematically identify needs, design and implement structured coaching and mentoring activities, and review outcomes to drive service improvement and person-centred care.

iCQ Level 5 Diploma in Leadership for Health and Social Care and Children and Young People's Services (England)

Lead and manage a team in the care sector

This unit focuses on developing the skills to effectively lead and manage a team within an adult care setting, ensuring high-quality, person-centred care. Learners will demonstrate the ability to engage and support team members through clear communication and reflective practice, manage performance using agreed standards and feedback, and resolve conflicts or problems promptly to maintain a positive working environment. Practical application includes supervising staff, conducting appraisals, and addressing challenges such as underperformance or interpersonal disputes, all while adhering to regulatory requirements and promoting a culture of continuous improvement.

iCQ Level 3 Diploma in Adult Care

Prepare for and carry out extended feeding techniques

This subtopic equips learners with the essential knowledge and skills to safely prepare for and carry out extended feeding techniques, such as enteral tube feeding, for individuals in health and social care settings. It integrates understanding of relevant anatomy and physiology, legislative frameworks, risk management, and person-centred care, emphasising accurate record-keeping and effective communication with the multidisciplinary team. Mastery of these competencies ensures the dignity, safety, and nutritional well-being of individuals requiring extended feeding support.

iCQ Level 2 Diploma in Health and Social Care (Northern Ireland), iCQ Level 3 Diploma in Health and Social Care (Northern Ireland) , iCQ Level 3 Diploma in Adult Care

Manage induction in health and social care or children and young people’s settings

This subtopic focuses on the critical role of induction in health and social care or children and young people's settings, ensuring new staff are equipped with essential knowledge, skills, and values to deliver safe, effective, and person-centred care. It covers the purpose, management, support, evaluation, and continuous improvement of induction processes, emphasising compliance with regulatory standards and fostering a culture of reflective practice.

iCQ Level 5 Diploma in Leadership and Management for Adult Care, iCQ Level 4 Diploma in Adult Care, iCQ Level 5 Diploma in Leadership for Health and Social Care and Children and Young People's Services (England)

Introduction to the development of children and young people through play

This element introduces how play supports holistic development and well-being in children and young people. Learners explore the physical, cognitive, social, and emotional benefits of play, and examine how to create play environments that are safe, inclusive, and stimulating to meet diverse needs.

iCQ Level 1 Certificate in Introduction to Health, Social Care and Children's and Young People's Settings

Support person-centred thinking and planning

This subtopic explores the fundamental shift from traditional care to person-centred thinking, planning, and reviews in dementia care, emphasising the individual's right to self-determination, choice, and involvement in all aspects of care planning. It equips learners with the skills to facilitate collaborative care plans that reflect the unique biography, preferences, strengths, and aspirations of the person with dementia, ensuring reviews continuously adapt to changing needs. Application is embedded through reflective practice, encouraging learners to consider how person-centred principles apply to their own professional development and daily interactions.

iCQ Level 3 Certificate in Dementia Care

Move and position individuals in accordance with their plan of care

This topic covers the safe and effective moving and positioning of individuals according to their care plan, considering anatomy, physiology, and relevant legislation. It emphasises risk minimisation, proper preparation, and knowing when to seek advice.

iCQ Level 3 Diploma in Health and Social Care (Northern Ireland)

Duty of care

This subtopic explores the legal and ethical concept of duty of care within care settings, emphasizing the obligation to act in the best interests of individuals while respecting their autonomy. Learners will examine practical implications, including how duty of care governs daily practice, professional boundaries, and risk assessment. The content also addresses the complexities of balancing rights and risks, managing dilemmas, and utilizing available support, alongside the critical process of handling and learning from complaints to improve care quality.

iCQ Level 2 Diploma in Care

Maintaining the Independent Advocacy relationship

This subtopic focuses on the advocate's role in maintaining professional boundaries, managing ethical dilemmas, and effectively using support structures while promoting the autonomy and rights of individuals in adult care settings. Practical application involves navigating conflicts of interest, maintaining confidentiality, accurate record-keeping, and responding sensitively to disclosures of abuse, all while upholding the person-centred values of independent advocacy.

iCQ Level 3 Diploma in Adult Care

Support positive risk taking for individuals

This subtopic focuses on enabling individuals living with dementia to exercise choice and autonomy through supported risk-taking. It emphasizes a person-centred balance between empowering decision-making and maintaining safety, underpinned by legal frameworks such as the Mental Capacity Act. Learners will develop practical strategies to facilitate positive risk-taking while fulfilling their duty of care.

iCQ Level 3 Certificate in Dementia Care

Leading a team within adult care

This subtopic focuses on the knowledge and skills required to lead a care team effectively, ensuring high-quality, person-centred care delivery. It covers team dynamics, communication strategies, conflict resolution, and quality assurance mechanisms. Learners will develop the ability to evaluate and enhance team performance in line with regulatory standards.

iCQ Level 3 Diploma in Adult Care (England)

Manage physical resources

This subtopic equips leaders with skills to manage physical resources in adult care settings, emphasizing sustainable procurement and usage. It covers identifying needs, acquiring resources, and implementing quality assurance processes to ensure resources meet care standards and support effective service delivery.

iCQ Level 5 Diploma in Leadership and Management for Adult Care, iCQ Level 3 Diploma in Adult Care, iCQ Level 4 Diploma in Adult Care +1 more

Leading the workforce to use and develop digital skills in adult care

This element focuses on equipping leaders with the skills to assess, develop, and embed digital competencies within their adult care workforce. It covers evaluating personal digital proficiency, facilitating learning for staff and service users, and implementing robust review processes. The application ensures that digital technology enhances care quality, efficiency, and service user independence, aligning with sector standards like the Digital Skills Framework for Social Care.

iCQ Level 5 Diploma in Leading and Managing an Adult Care Service (England)

Introduction to the physical care of babies and young children

This subtopic introduces learners to the fundamental physical care needs of babies and young children, covering essential routines such as feeding, nappy changing, bathing, and sleep. It emphasizes the importance of creating safe, protective environments and meeting nutritional requirements to promote healthy growth and development. Practical application involves supporting these routines in early years settings, ensuring each child's individual needs are met with sensitivity and adherence to current guidelines.

iCQ Level 1 Certificate in Introduction to Health, Social Care and Children's and Young People's Settings

Facilitate the development of effective group practice in health and social care or children and young people’s settings

This subtopic focuses on equipping leaders with the skills to effectively facilitate group practice within health, social care, and children’s services. It covers group dynamics, creating supportive environments, using authority constructively, and evaluating group outcomes to improve service delivery and team performance.

iCQ Level 5 Diploma in Leadership for Health and Social Care and Children and Young People's Services (England)

Work in a Person-Centred Way

This element focuses on embedding person-centred values into everyday care practice, ensuring that support is tailored to each individual's unique needs, preferences, and goals. Learners develop skills to promote comfort, maintain identity and self-esteem, and address emotional or spiritual wellbeing, while respecting the person's capacity and right to make choices. Effective person-centred working fosters positive relationships and improved outcomes for adults in care settings.

iCQ Level 2 Adult Social Care Certificate

Understand Advance Care Planning

Advance care planning (ACP) is a voluntary process of discussion about future care between an individual and their care providers, typically when the individual has a life-limiting condition. It ensures that the person's preferences for future care are known and respected if they later lose capacity to make decisions, covering aspects such as preferred place of death, treatment options, and spiritual needs. In end of life care, understanding ACP principles, processes, and person-centred approaches is essential for supporting individuals to make informed choices and for documenting their wishes in legally recognized formats like advance statements or advance decisions to refuse treatment.

iCQ Level 3 Certificate in Working in End of Life Care, iCQ Level 4 Diploma in Adult Care

Principles and Values

This element focuses on embedding fundamental principles and values into daily health and social care practice, ensuring service users are treated with dignity, respect, and autonomy. Learners must demonstrate competence in obtaining informed consent, delivering person-centred care, upholding duty of care, and supporting positive risk taking, while actively promoting choice, participation, and wellbeing. It also covers safeguarding responsibilities, including recognising and responding to abuse, understanding legal frameworks, and fostering equality and inclusion through accessible information and inclusive practice.

iCQ Level 2 Diploma in Health and Social Care (Northern Ireland), iCQ Level 3 Diploma in Health and Social Care (Northern Ireland)

Obtain venous blood samples

This element equips learners with the essential skills and knowledge to safely and competently obtain venous blood samples in accordance with legislative frameworks and best practice guidelines. It integrates understanding of relevant anatomy and physiology with practical venepuncture techniques, ensuring patient safety and sample integrity from preparation through to transportation.

iCQ Level 3 Diploma in Health and Social Care (Northern Ireland) , iCQ Level 3 Diploma in Adult Care

Lead Communication in adult care settings

This subtopic focuses on leading effective communication strategies within adult care environments, emphasizing the assessment and support of individual communication needs including the integration of assistive technologies. It explores the legal and ethical dimensions of confidentiality and the practical skills required for meaningful interaction and information dissemination to individuals and their support networks. The content ensures care leaders can model best practice, manage information flows, and uphold individuals' rights while fostering inclusive communication cultures.

iCQ Level 4 Diploma in Adult Care

Introductory awareness of equality and inclusion in health, social care and children’s and young people’s settings

This element introduces learners to the fundamental principles of equality and inclusion, emphasising their critical role in promoting dignity and respect within health, social care, and children’s and young people’s settings. It explores how discriminatory attitudes and behaviours negatively affect individuals, and examines the personal, social, and environmental factors that can support or hinder equality and inclusion. Practical application involves recognising and challenging discrimination, and implementing person-centred approaches to ensure everyone feels valued and supported.

iCQ Level 1 Certificate in Introduction to Health, Social Care and Children's and Young People's Settings

Principles of supporting individuals with a learning disability to access healthcare

This element equips learners with the essential principles for enabling individuals with a learning disability to equitably access healthcare services. It covers the legal and policy frameworks that protect rights, the range of healthcare services and roles of professionals involved, and the practical application of health action plans and annual checks to promote long-term wellbeing. The focus is on recognizing and addressing the specific barriers faced, ensuring support is person-centred and compliant with current guidance.

iCQ Level 2 Diploma in Health and Social Care (Northern Ireland)

Leading the support for individuals to manage pain and discomfort

This unit focuses on developing the skills to lead effective pain management in adult care settings. Learners will explore the multifaceted nature of pain, its impact on well-being, and the essential components of holistic assessment, intervention, and evaluation. Central to this is the ability to coordinate and model best practice, ensuring person-centred, evidence-based care that empowers individuals and minimises discomfort.

iCQ Level 3 Diploma in Adult Care (England)

Support use of medication in social care settings

This subtopic focuses on the safe and person-centred support of medication use within social care settings, specifically tailored to individuals living with dementia. It covers the legal and ethical frameworks, roles and responsibilities of care workers, practical techniques for administering, storing, and disposing of medications, and the importance of accurate recording and promoting individual rights. Mastery of this unit ensures that learners can competently manage medication-related tasks while upholding dignity, consent, and safety for those in their care.

iCQ Level 3 Certificate in Dementia Care, iCQ Level 2 Diploma in Health and Social Care (Northern Ireland)

Manage individuals' development in the workplace

This unit focuses on equipping care managers with the skills to manage the professional growth of adult care staff. It involves conducting effective performance appraisals and providing tailored support for learning and development to enhance team competence and care quality.

iCQ Level 3 Diploma in Adult Care

Manage care for individuals with learning disabilities and/or autism

This subtopic addresses the strategic leadership and management of care services for individuals with learning disabilities and/or autism within an adult care setting. It covers understanding the legislative, policy, and historical context, leading person-centred practice that promotes empowerment and independence, developing team knowledge of learning disabilities and co-occurring conditions like dementia, and implementing robust quality assurance processes to continuously improve service delivery. Effective leadership in this area requires a commitment to rights-based approaches, co-production, and challenging discriminatory attitudes to achieve positive outcomes.

iCQ Level 5 Diploma in Leading and Managing an Adult Care Service (England)

Manage residential adult care services

This subtopic focuses on the leadership and operational management skills required to run a residential adult care service effectively. It encompasses understanding regulatory and ethical frameworks, managing resources, ensuring high-quality person-centred care, robust safeguarding, effective human resource practices, and the ability to respond to emergencies. Practical application involves balancing day-to-day demands with strategic planning to meet the needs of vulnerable adults and comply with legal standards.

iCQ Level 5 Diploma in Leadership and Management for Adult Care

Understand how to support individuals during the last days of life

This subtopic explores the holistic support required for individuals in their final days, covering physical comfort, emotional and spiritual needs, and effective communication with the dying person and their family. It emphasizes person-centred care, the impact of death on all involved, post-death procedures, and self-care strategies for care workers, essential for competent end-of-life practice.

iCQ Level 3 Certificate in Working in End of Life Care, iCQ Level 3 Award In Awareness of End of Life Care

Lead health and safety in adult care settings

This element focuses on the lead practitioner's role in overseeing health and safety within adult care settings. It covers understanding legal duties, managing risks, and promoting a culture of safety among staff and service users. Learners must demonstrate the ability to not only work safely themselves but also to guide and support colleagues in maintaining high standards of health and safety practice.

iCQ Level 4 Diploma in Adult Care

Understand and enable interaction and communication with individuals who have dementia

This subtopic focuses on understanding the complex factors that influence communication in individuals with dementia, including cognitive decline, sensory impairments, and environmental triggers, and applying this knowledge to enable positive, person-centred interactions. Practical application involves using a range of adaptive verbal and non-verbal techniques to maintain the individual's identity, reduce distress, and promote meaningful engagement in care settings.

iCQ Level 3 Certificate in Dementia Care

Provide active support

This element focuses on the principles and practice of active support, a person-centred model that empowers individuals with disabilities to participate meaningfully in daily life. It covers understanding the ethos of enabling rather than doing for, interacting positively to promote engagement, implementing tailored daily plans, and maintaining accurate records of participation to evidence person-centred outcomes.

iCQ Level 2 Diploma in Health and Social Care (Northern Ireland)

Mentoring and coaching in adult social care

This element explores the distinct yet complementary practices of mentoring and coaching within adult social care settings, emphasizing their vital role in workforce development and person-centred support. Learners will examine how to apply structured mentoring and coaching frameworks to agree goals, facilitate professional growth, and review outcomes in partnership, ultimately fostering a culture of continuous improvement that enhances care quality and staff well-being.

iCQ Level 3 Diploma in Adult Care (England)

Introductory awareness of health and safety in health, social care and children’s and young people’s settings

This subtopic introduces learners to the fundamental principles of health and safety within care settings, covering legal responsibilities, risk assessment, and infection control. It equips learners with the knowledge to maintain a safe environment for themselves, colleagues, and individuals receiving care, emphasizing practical application through everyday practices such as hazard spotting and hand hygiene.

iCQ Level 1 Certificate in Introduction to Health, Social Care and Children's and Young People's Settings

Implement the positive behavioural support model

This subtopic focuses on embedding the Positive Behavioural Support (PBS) model into practice, a holistic, person-centred framework designed to enhance quality of life and reduce challenging behaviour through understanding its function. Learners will explore the contextual nature of behaviour, conduct functional analyses, and develop multi-component support plans integrating primary prevention, early intervention, and non-aversive reactive strategies, all underpinned by ethical, rights-based approaches within health and social care leadership.

iCQ Level 5 Diploma in Leadership for Health and Social Care and Children and Young People's Services (England)

Prepare environments and resources for use during healthcare activities

This element focuses on the essential skills and knowledge required to prepare healthcare environments, medical equipment, devices, and resources, ensuring they are safe, clean, and fully functional. Learners must demonstrate competence in adhering to organisational policies, infection control standards, and regulatory requirements while preparing for and concluding healthcare activities. The practical application of these skills is vital for maintaining patient safety, preventing cross-contamination, and ensuring the smooth operation of healthcare services.

iCQ Level 3 Diploma in Health and Social Care (Northern Ireland)

Manage personal performance and development

This element focuses on the essential skills of self-management and continuous professional development within adult care settings. It covers the ability to evaluate and improve personal performance, effectively prioritize and organize workload, proactively identify learning needs, and construct and follow a meaningful personal development plan. These competencies are critical for delivering high-quality care, meeting regulatory standards, and fostering career progression.

iCQ Level 3 Diploma in Adult Care

Manage Self for Leadership in Adult Care

This subtopic focuses on the leader’s ability to critically reflect on their own values, beliefs, and behaviours to enhance leadership effectiveness in adult care settings. It involves proactively managing time, priorities, and emotional responses while committing to ongoing professional growth through structured development plans. Mastering self-management ensures leaders model best practice, adhere to regulatory standards, and drive quality improvement within their teams.

iCQ Level 5 Diploma in Leadership and Management for Adult Care

Manage dementia care practices within adult care

This subtopic equips senior care leaders with the skills to strategically manage dementia care services, ensuring that teams understand dementia's impact and deliver person-centred support that promotes wellbeing. It focuses on effective risk management specific to dementia care and robust partnership working with individuals, families, and external agencies to enhance quality of life and outcomes.

iCQ Level 5 Diploma in Leading and Managing an Adult Care Service (England)

Equality and inclusion in care settings

This element explores the fundamental principles of equality and inclusion within care settings, emphasising the legal and ethical duty to provide fair and respectful support. Learners will examine how to embed inclusive practice into daily routines, ensuring that individuals' diverse needs, preferences, and rights are upheld. The content equips care workers with the knowledge to challenge discrimination and access the necessary resources to promote an environment where every person feels valued and empowered.

iCQ Level 2 Diploma in Care

Introductory awareness of person-centred support in health, social care and children’s and young people’s settings

This topic introduces person-centred support in health, social care, and children's settings. Learners understand the principles of putting individuals at the centre of care and know why this approach is important for their wellbeing and dignity.

iCQ Level 1 Certificate in Introduction to Health, Social Care and Children's and Young People's Settings

Understand and meet the nutritional requirements of individuals with dementia

This subtopic focuses on the distinctive nutritional requirements of individuals with dementia, exploring how cognitive decline affects eating behaviors and the critical role of the mealtime environment in promoting adequate intake. It equips learners with the skills to implement person-centered strategies that support individuals to enjoy good nutrition and maintain health and well-being.

iCQ Level 3 Certificate in Dementia Care

Lead practice for managing and disseminating records and reports

This element focuses on leading the systematic management and dissemination of records and reports in adult care settings. It addresses the legal, ethical, and organisational frameworks that govern documentation, ensuring compliance with data protection legislation and professional standards. Effective practice involves using accurate records to support evidence-based decisions, maintain continuity of care, and uphold accountability in multidisciplinary environments.

iCQ Level 4 Diploma in Adult Care

Work with families, carers and individuals during times of crisis

This subtopic equips learners with the skills to provide sensitive, lawful, and effective support to families, carers, and individuals approaching death during moments of acute distress. It covers the application of relevant legislation and policies, the development of proactive risk management plans, and the practicalities of crisis response. Learners will also learn to critically review actions taken to ensure continuous improvement in end-of-life care practice.

iCQ Level 3 Certificate in Working in End of Life Care, iCQ Level 5 Diploma in Leadership and Management for Adult Care, iCQ Level 4 Diploma in Adult Care

Manage finance and budgets in adult care

This subtopic equips adult care managers with the skills to oversee financial operations, ensuring resources are allocated effectively to maintain high-quality care services. It covers planning, monitoring, and reviewing budgets, linking financial decisions directly to regulatory compliance and positive outcomes for service users. Practical application includes managing funding streams, controlling costs, and demonstrating accountability to stakeholders.

iCQ Level 5 Diploma in Leading and Managing an Adult Care Service (England)

Obtaining and testing specimens from individuals

This subtopic covers the legal and procedural requirements for safely obtaining, testing, and storing clinical specimens from individuals in adult care settings. Learners must understand infection control, consent, and accurate documentation to ensure reliable test results and maintain dignity. Applying these skills enables care workers to monitor health conditions and promptly report critical findings, supporting person-centered care.

iCQ Level 3 Diploma in Adult Care (England)

Independent Advocacy with Children and Young People

Independent advocacy enables children and young people to express their wishes and feelings and participate in decisions that shape their lives. This element equips learners with the skills to apply legal frameworks, navigate complex systems, and work collaboratively with multi-agency professionals to uphold children's rights. It emphasises the advocate's role in empowering young people, supporting them through formal processes, and safeguarding their welfare in line with best practice.

iCQ Level 5 Diploma in Leadership for Health and Social Care and Children and Young People's Services (England)

Managing Concerns and Complaints in Adult Care

This element explores the systematic management of concerns and complaints within adult care services, emphasizing the leader's role in fostering a positive culture that views feedback as improvement opportunities. It equips managers with frameworks to handle complaints in line with regulatory requirements and to use data for service enhancement, ensuring person-centred outcomes and safeguarding.

iCQ Level 5 Diploma in Leadership and Management for Adult Care

Provide support for journeys

This element focuses on enabling care workers to effectively support individuals with their travel needs, ensuring journeys are safe, dignified, and person-centred. It covers the entire process from planning and risk assessment to implementation and reflective review, stressing the importance of promoting independence and respecting individual preferences throughout.

iCQ Level 2 Diploma in Health and Social Care (Northern Ireland), iCQ Level 3 Diploma in Health and Social Care (Northern Ireland)

Prepare to support individuals within a shared lives arrangement

This element focuses on preparing for a shared lives arrangement, which involves supporting an individual to live as part of a family or carer's household. It covers understanding the holistic benefits for the individual, the importance of information sharing among professionals, assessing the impact on the carer's family and network, and self-reflecting on the carer's own skills and development needs to ensure effective, person-centred support.

iCQ Level 3 Diploma in Health and Social Care (Northern Ireland)

Understand mental well-being and mental health promotion

This element explores the multifaceted nature of mental well-being and mental health, distinguishing between different theoretical perspectives and examining how biological, psychological, social, and environmental factors influence mental health across the lifespan, with a specific emphasis on individuals living with dementia. It equips learners to design and implement evidence-based, person-centred strategies that promote mental well-being and prevent mental ill-health in both individual and group settings within dementia care practice.

iCQ Level 3 Certificate in Dementia Care, iCQ Level 2 Diploma in Health and Social Care (Northern Ireland), iCQ Level 4 Diploma in Adult Care

Outcome Based Person Centred Practice in Adult Care

This subtopic equips leaders in adult care with the knowledge and skills to embed outcome-focused, person-centred practice within their services. It emphasises understanding the principles of co-production and individual goal-setting, and how to lead teams in delivering care that respects personal preferences while achieving measurable health and well-being improvements. Practical application includes designing care plans with clear, achievable outcomes and monitoring systems to ensure continuous improvement.

iCQ Level 5 Diploma in Leadership and Management for Adult Care

Introductory awareness of the importance of healthy eating and drinking for adults

This subtopic introduces learners to the fundamental principles of nutrition and hydration for adults in care settings, emphasising how balanced diets and adequate fluid intake support physical health, mental wellbeing, and the prevention of malnutrition and dehydration. Learners will explore the practical application of promoting healthy eating habits and ensuring sufficient hydration to enhance quality of life and maintain independence.

iCQ Level 1 Certificate in Introduction to Health, Social Care and Children's and Young People's Settings

Independent Mental Capacity Advocacy

This subtopic equips learners with the skills to act as an Independent Mental Capacity Advocate (IMCA), ensuring that the rights and best interests of people who lack capacity and are unbefriended are upheld under the Mental Capacity Act 2005. It covers the legal framework, the advocate's role in challenging decisions, and specific referral contexts such as serious medical treatment and adult protection, culminating in the production of a statutory written report.

iCQ Level 5 Diploma in Leadership for Health and Social Care and Children and Young People's Services (England), iCQ Level 3 Certificate in Dementia Care

Handle information in care settings

This element focuses on the principles and practices of securely managing personal and sensitive information within health and social care environments. It covers legal frameworks and organisational policies that ensure confidentiality, accurate record-keeping, and appropriate sharing of data to safeguard individuals and support effective care delivery.

iCQ Level 2 Diploma in Care

Preparing for and carrying out extended feeding techniques

This subtopic equips learners with the essential knowledge and skills to safely perform extended feeding techniques, such as enteral tube feeding, within adult care environments. It integrates understanding of relevant legislation, underpinning anatomy and physiology, practical preparation and execution, and rigorous documentation to ensure person-centred, lawful, and clinically safe practice.

iCQ Level 3 Diploma in Adult Care (England)

Manage own professional development and personal wellbeing

This element focuses on the leader’s role in modelling continuous professional development and self-care within adult care services. It equips managers to proactively reflect on their practice, manage workload pressures, and maintain personal wellbeing to sustain effective leadership. Practical application involves creating personal development plans, using supervision, and implementing stress management strategies to ensure high-quality care delivery.

iCQ Level 5 Diploma in Leading and Managing an Adult Care Service (England)

Manage team performance

This subtopic focuses on the skills and knowledge required to effectively manage a team within an adult care setting, ensuring high-quality care delivery through appropriate work allocation, quality assurance, and robust communication strategies. It underpins the ability to lead a team to meet regulatory standards and promote positive outcomes for service users.

iCQ Level 3 Diploma in Adult Care

Provide support for mobility

This subtopic focuses on the essential role of supporting mobility in health and social care settings, promoting independence and wellbeing while minimising risks. It covers understanding the benefits of mobility, preparing properly for mobility activities including risk assessment and equipment checks, actively supporting individuals with person-centred approaches, and accurately documenting observations and any changes.

iCQ Level 2 Diploma in Health and Social Care (Northern Ireland)

Understand how to administer medication safely

This topic covers safe medication administration, including rights of individuals, preparations, safe administration, monitoring effects, controlled drugs, problem procedures, and medication reviews.

iCQ Level 2 Certificate in Principles of Medication Administration

Continuous improvement within adult care

Continuous improvement in adult care involves understanding quality improvement principles, leading improvement in practice, implementing effective change, and fostering a culture of innovation to enhance outcomes for individuals.

iCQ Level 5 Diploma in Leading and Managing an Adult Care Service (England)

Encourage children and young people to eat healthily

This element focuses on the fundamental principles of healthy eating for children and young people, including balanced diets, nutritional guidelines, and portion sizes. It also develops learners' ability to plan and implement engaging, age-appropriate activities that promote positive food choices and lifelong healthy habits in early years and childcare settings.

iCQ Level 1 Certificate in Introduction to Health, Social Care and Children's and Young People's Settings

Understanding person centred support when identifying and managing behaviour which may challenge

This subtopic explores the principles of person-centred support in recognising early signs of behavioural escalation and applying effective communication strategies to de-escalate situations. It emphasises the importance of respecting individual rights and adhering to legislation such as the Mental Capacity Act and Equality Act, ensuring support is tailored to the individual's unique needs. Practical application involves creating supportive care plans that promote dignity, safety, and positive outcomes for both individuals and support staff.

iCQ Level 2 Certificate in Understanding Behaviour that Challenges

Recognition and Management of Illness and Injury in the Workplace

This subtopic equips first aiders with the skills to systematically assess a casualty through a secondary survey and provide appropriate first aid for a range of injuries and illnesses, including musculoskeletal trauma, head and spinal injuries, chest injuries, burns, eye injuries, poisoning, anaphylaxis, and major medical conditions. Mastery involves accurate recognition of signs and symptoms and prompt, evidence-based intervention to stabilise the casualty until professional medical help arrives, directly aligning with workplace health and safety obligations.

iCQ Level 3 Award in First Aid at Work

Understand how to support individual experiencing mental health problems

This subtopic focuses on practical strategies for supporting individuals with mental health conditions, covering self-help techniques, understanding impact on others, and exploring both medical and non-medical interventions. It also examines the roles and availability of professional and community support systems, emphasizing a holistic approach to mental health care.

iCQ Level 2 Certificate in Mental Health Awareness

The principles of moving and handling

This element covers the fundamental principles that underpin safe moving and handling of people in health and social care. It integrates knowledge of legislation such as the Manual Handling Operations Regulations 1992 and the Health and Safety at Work Act, anatomical understanding to prevent injury to both the care worker and the service user, and professional judgement to seek appropriate assistance when risks exceed routine limits. Mastery of these principles ensures person-centred, compliant practice that protects dignity and safety.

iCQ Level 2 Award in Moving and Handling People in Health and Social Care

Collaborate in the assessment of environmental and social support in the community

This subtopic equips learners with the skills to collaboratively assess and enhance the environmental and social support systems of adults in community care settings. It integrates knowledge of relevant legislation and best practice with practical competencies in multi-agency assessment and person-centred planning. Mastery of this element ensures that care professionals can work effectively with individuals, families, and other stakeholders to create safe, enabling environments that promote independence and well-being.

iCQ Level 4 Diploma in Adult Care

Assist in the administration of medication

This element focuses on the essential skills and knowledge required to safely assist individuals with their medication under the direction of a healthcare professional. It covers relevant legislation (e.g., the Human Medicines Regulations 2012), guidelines from NICE, and local policies, emphasizing the carer's role in promoting independence while adhering to strict protocols. Learners must understand the procedures for preparation, administration, and documentation, ensuring the individual's safety, dignity, and consent are paramount throughout the process.

iCQ Level 2 Diploma in Care

The person centred approach to the care and support of individuals with dementia

The person-centred approach in dementia care prioritises the individual's unique preferences, life story, and abilities over a one-size-fits-all model of support. It aims to promote well-being by fostering meaningful engagement, preserving identity, and enabling choice and control in daily care. Carers are central to implementing this approach through empathetic relationships and flexible support, while collaboration with other professionals ensures a holistic network that addresses physical, emotional, and social needs.

iCQ Level 2 Certificate in the Principles of Dementia Care, iCQ Level 2 Award in Awareness of Dementia

Continuous Improvement in Adult Care

This subtopic equips senior care leaders with the knowledge and skills to embed a culture of sustained, person-centred quality enhancement across adult care services. Learners explore systematic approaches like plan-do-study-act cycles, stakeholder engagement, and evidence-based evaluation to drive service improvements that demonstrably benefit individuals receiving care. Practical application involves leading teams through change, monitoring impact using agreed metrics, and aligning improvements with regulatory frameworks such as the Care Quality Commission’s key lines of enquiry.

iCQ Level 5 Diploma in Leadership and Management for Adult Care

Continuing Professional Development in the context of Health and Social Care

Continuing Professional Development (CPD) in health and social care is a systematic, ongoing process of learning and reflection that ensures practitioners maintain and enhance their competence to deliver safe, effective, and person-centred care. It involves identifying development needs through self-assessment, feedback, and supervision, then undertaking relevant learning activities, and critically evaluating their impact on practice. CPD is a regulatory requirement for registration with bodies such as the Northern Ireland Social Care Council (NISCC) and demonstrates a commitment to professional standards, service improvement, and career progression.

iCQ Level 3 Diploma in Health and Social Care (Northern Ireland)

Supporting and promoting positive behaviour in individuals with autism

This subtopic explores the relationship between autism and behaviour, enabling learners to recognise triggers and functions of behaviour. It emphasises proactive, person-centred strategies to support positive behaviour without resorting to restrictive practices. Applying these principles is essential for promoting well-being and autonomy in care settings.

iCQ Level 2 Certificate in Understanding Autism

Principles of diversity, equality and inclusion in adult social care settings (NI)

This element explores the fundamental principles of diversity, equality and inclusion essential for adult social care practice in Northern Ireland. It covers understanding the legal and ethical importance of respecting individual differences, promoting equal opportunities, and fostering an inclusive environment. Learners will develop practical strategies to challenge discrimination and advocate for service users' rights in line with current NI legislation and codes of practice.

iCQ Level 3 Certificate in Induction into Adult Social Care in Northern Ireland

Causes and Spread of Infection

This element focuses on the fundamental concepts of infection control within health and social care settings, exploring how pathogenic microorganisms cause disease and the mechanisms by which infections spread. A clear understanding of these principles is essential for care workers to implement effective prevention measures, safeguard vulnerable individuals, and comply with statutory and organisational infection control policies.

iCQ Level 2 Diploma in Health and Social Care (Northern Ireland), iCQ Level 2 Diploma in Care, iCQ Level 3 Diploma in Adult Care

The principles of persons centred support

This element explores the fundamental principles of person-centred support for individuals with learning disabilities, focusing on translating values into practical action through active support, promoting health, independence, and meaningful participation. Learners will examine how to use person-centred records to evaluate engagement, interact positively to encourage involvement, and understand the role of support networks in enabling individuals to lead fulfilling lives. The emphasis is on applying these principles to daily practice to enhance autonomy, dignity, and well-being.

iCQ Level 3 Certificate in Supporting Individuals with Learning Disabilities

The principles of supporting an individual to maintain personal hygiene

This subtopic explores the essential principles of assisting individuals with personal hygiene, emphasizing dignity, respect, and promoting independence. It covers the importance of good hygiene for physical and mental well-being, strategies to encourage self-care, and how to provide appropriate support while identifying when changes in hygiene may signal underlying issues such as depression or abuse. Practical application includes person-centered care planning and effective communication.

iCQ Level 2 Certificate in the Principles of Care Planning

Understanding the assessment, recording and reporting requirements of falls

This subtopic equips learners with the knowledge to systematically assess, record, and report falls in care settings, using a multi-factorial approach that considers a broad range of risk factors. It covers the practical application of risk assessments, effective monitoring and documentation, and the critical importance of learning from incidents to enhance care quality. Learners also explore how multi-agency and specialist support services can be integrated into falls prevention strategies to ensure holistic person-centred care.

iCQ Level 2 Certificate in the Awareness and Prevention of Falls

Principles of food safety in the home

This subtopic covers the essential principles of food safety within a domestic setting, focusing on safe handling, personal hygiene, storage, cleaning, temperature control, and waste disposal. It equips learners with practical knowledge to prevent foodborne illnesses and maintain nutritional quality. Understanding these principles is vital for promoting health and well-being in care environments and everyday life.

iCQ Level 2 Certificate in Nutrition and Health

Assess the individual in a health and social care setting

This element addresses the systematic process of assessing an individual’s needs, strengths, and risks within health and social care settings. It equips leaders to oversee person-centred assessments, ensuring they are holistic, evidence-based, and compliant with regulatory frameworks. The focus is on utilising assessment outcomes to inform care planning, promote autonomy, and monitor service quality through continuous evaluation.

iCQ Level 5 Diploma in Leadership for Health and Social Care and Children and Young People's Services (England)

Environmental health and safety in social care services (NI)

This subtopic covers the essential knowledge and skills for maintaining a safe environment in social care settings in Northern Ireland, focusing on hazardous substance management, fire safety procedures, and infection prevention and control. Learners must demonstrate practical competence in adhering to COSHH regulations, executing fire safety protocols, and applying standard infection control precautions to protect service users, colleagues, and themselves from harm.

iCQ Level 2 Certificate in Safe and Effective Practice in Northern Ireland

Carry out assessments to identify the needs of substance users

This element focuses on the practical and theoretical skills required to conduct comprehensive substance misuse assessments within adult care settings. It covers understanding the physical, psychological, and social impact of substance use, applying relevant legislation such as the Misuse of Drugs Act 1971 and the Care Act 2014, and employing person-centred approaches to gather accurate information, assess risk, and identify service user needs. The subtopic emphasises the importance of preparing for assessments by reviewing referral information, ensuring appropriate environment and resources, and using validated tools to support clinical judgement.

iCQ Level 3 Diploma in Adult Care (England)

Understanding the causes and spread of infection

This subtopic explores the fundamental principles of infection causation and transmission, focusing on pathogenic microorganisms, the chain of infection, and common sources. Learners gain essential knowledge to underpin safe practice in health and social care, enabling them to break the chain and prevent the spread of infections.

iCQ Level 2 Certificate in the Principles of Infection Control

Awareness of Learning Disability and Autism

This element develops understanding of the lived experiences of individuals with learning disabilities and autistic people, underpinning person-centred support. It explores effective communication strategies and the provision of reasonable adjustments to ensure equitable access to health and social care services. A working knowledge of relevant legislation, including the Mental Capacity Act and Autism Act, is essential to uphold rights and promote inclusive practice.

iCQ Level 2 Adult Social Care Certificate

Understand safeguarding and protection in learning disability care

This unit equips learners with essential knowledge of safeguarding vulnerable adults with learning disabilities, emphasizing legal frameworks, recognizing abuse indicators, and appropriate response protocols. It highlights the importance of person-centered care and risk reduction strategies to promote safety and well-being. The practical application ensures that care workers can identify, report, and prevent abuse in various care settings.

iCQ Level 2 Certificate in Principles of Working with Individuals with Learning Disabilities

Understand the primary care and detection of diabetes

This subtopic explores the primary care and detection of diabetes, emphasising the social implications of living with the condition and the collaborative approaches required between care professionals and individuals. Learners will understand how early detection, person-centred management strategies, and consistent monitoring are essential in reducing complications and promoting well-being. Practical application focuses on integrating these principles into everyday care settings to support individuals holistically.

iCQ Level 2 Certificate in Understanding the Care and Management of Diabetes

Understand the diversity of individuals with dementia and the importance of inclusion

This element explores the concept of diversity in dementia care, emphasising that each person’s journey with dementia is shaped by their unique background, personality, and circumstances. Practitioners learn to recognise that symptoms, progression, and responses to care vary widely, necessitating inclusive, person-centred approaches that respect individuality and promote dignity. This understanding is crucial for delivering equitable, compassionate care that honours the person behind the condition.

iCQ Level 3 Award in Awareness of Dementia

Provide support to manage pain and discomfort

This topic covers providing support to manage pain and discomfort in health and social care. Learners will understand approaches, assist in minimising pain, and monitor/report effectively.

iCQ Level 2 Diploma in Health and Social Care (Northern Ireland), iCQ Level 3 Diploma in Health and Social Care (Northern Ireland) , iCQ Level 2 Diploma in Care +2 more

Partnership Working in Adult Care

This topic covers partnership working in adult care, including leading relationships with individuals, carers, families, and professionals from other agencies. It focuses on achieving positive outcomes through collaboration.

iCQ Level 5 Diploma in Leadership and Management for Adult Care

Manage health and social care practice to ensure positive outcomes for individuals

This element focuses on the leadership skills required to manage adult care practices that deliver positive, person-centred outcomes. It explores outcome-based theory, holistic well-being promotion, and the empowerment of individuals through choice and control. Effective partnership working with families and carers is also central to achieving sustainable positive outcomes.

iCQ Level 4 Diploma in Adult Care, iCQ Level 5 Diploma in Leadership for Health and Social Care and Children and Young People's Services (England)

Manage quality assurance in adult care

This element focuses on the systematic process of monitoring and improving care quality through established assurance methods. It requires managers to lead the implementation of regulatory and organisational standards, ensuring continuous improvement in service delivery. Practical application involves using audits, feedback mechanisms, and performance data to identify gaps and drive positive change.

iCQ Level 5 Diploma in Leading and Managing an Adult Care Service (England)

Managing symptoms in end of life care

This subtopic focuses on the comprehensive assessment and management of common symptoms experienced by individuals at the end of life, including pain, dyspnoea, nausea, and agitation. It emphasises a person-centred, holistic approach that integrates pharmacological and non-pharmacological interventions to improve quality of life. Learners will explore how to apply these strategies within a multidisciplinary care plan, ensuring dignity and comfort are maintained.

iCQ Level 3 Diploma in Adult Care, iCQ Level 2 Diploma in Care, iCQ Level 3 Certificate in Working in End of Life Care

Promote and implement health and safety practices in adult care settings

This subtopic focuses on equipping adult care workers with the knowledge and skills to maintain a safe environment for service users, colleagues, and visitors. It covers legal responsibilities, risk management, and practical procedures for accident response, safe moving and handling, hazardous substances, fire safety, and security. The aim is to embed a culture of safety and compliance with regulatory standards in care settings.

iCQ Level 3 Diploma in Adult Care (England)

Introductory awareness of working with others in health, social care and children’s and young people’s settings

This subtopic introduces learners to the fundamental principles of working collaboratively with colleagues and other professionals in health, social care, and children's settings. It covers the importance of effective communication, sharing information appropriately, and understanding the roles and responsibilities within a team to provide holistic support. Learners will explore how partnership working ensures seamless care and meets the diverse needs of individuals.

iCQ Level 1 Certificate in Introduction to Health, Social Care and Children's and Young People's Settings

Health, safety and wellbeing in care settings

This topic provides care workers with essential knowledge and skills to promote health, safety, and wellbeing within care settings. It covers legal duties, risk management, incident response, infection control, safe handling, and personal resilience. Learners apply these principles to protect all individuals in their care environment.

iCQ Level 2 Diploma in Care

Understand Models of Disability

This element explores the contrasting models of disability, such as the medical and social models, and their profound impact on individuals living with dementia. It examines how these theoretical frameworks influence personal identity, shape lived experiences, and drive the design and delivery of person-centred care services.

iCQ Level 3 Certificate in Dementia Care

Independent Mental Health Advocacy

Independent Mental Health Advocacy (IMHA) is a statutory service under the Mental Health Act 1983 (amended 2007) ensuring qualifying patients understand and exercise their rights in decisions about care and treatment. This element equips leaders to implement effective IMHA services, navigate complex legal frameworks, and advocate for individuals with diverse needs while maintaining professional boundaries and safety. It involves direct engagement with patients, professionals, and systems to uphold legal entitlements and promote person-centred, rights-based practice.

iCQ Level 5 Diploma in Leadership for Health and Social Care and Children and Young People's Services (England)

Support independence in the tasks of daily living

This element focuses on enabling care workers to support individuals in maintaining autonomy over daily living tasks, such as meal preparation, shopping, household management, and personal care. Learners will develop skills in person-centred assessment, risk management, and responsive planning to promote dignity and self-reliance. Practical application involves adapting support to changing needs while respecting individual preferences and cultural values.

iCQ Level 2 Diploma in Health and Social Care (Northern Ireland), iCQ Level 2 Diploma in Care, iCQ Level 3 Diploma in Adult Care

Monitor the quality of customer service interactions

This subtopic equips care professionals with the skills to systematically observe and evaluate customer service interactions within adult care settings. It emphasizes the importance of using established criteria and person-centred approaches to gather evidence, provide constructive feedback, and drive continuous improvement. Practical application involves planning monitoring activities, selecting appropriate methods such as direct observation or feedback collection, and implementing monitoring while maintaining confidentiality and professionalism.

iCQ Level 3 Diploma in Adult Care

Manage support for individuals with physical disabilities and impairments

This element focuses on the leadership and management of support services for individuals with physical disabilities or impairments. It examines the impact of key legislation such as the Care Act 2014 and the social model of disability on service delivery, ensuring leaders can critically apply these frameworks. The aim is to equip leaders with strategies to promote independence, dignity, and choice, while balancing risk and safety in a person-centred manner.

iCQ Level 5 Diploma in Leading and Managing an Adult Care Service (England)

Lead active support

Active support is a model that translates person-centred values into practical, everyday assistance, enabling individuals to engage meaningfully in activities and relationships. In a leadership context, it involves using practice leadership to coach teams in facilitating participation, co-producing daily plans, and monitoring quality of life outcomes. This element focuses on embedding active support across services, ensuring support is consistently enabling and promotes autonomy, dignity, and community inclusion.

iCQ Level 5 Diploma in Leadership for Health and Social Care and Children and Young People's Services (England)

Provide advice on foot care for individuals with diabetes

This unit equips care leaders with advanced knowledge and practical skills to provide foot care advice to individuals with diabetes, focusing on preventative assessment, personalised management plans, and accurate record-keeping to minimise risks of ulcers and amputations. Learners will integrate evidence-based practice with person-centred communication to empower individuals and carers in maintaining optimal foot health.

iCQ Level 5 Diploma in Leadership and Management for Adult Care, iCQ Level 4 Diploma in Adult Care

Understand the importance of engagement in leisure and social activities in health and social care

This element explores the vital role that leisure and social activities play in promoting physical, mental, and emotional well-being, as well as fostering meaningful relationships. Learners will identify a variety of activities suitable for different individuals and understand how a person-centred approach ensures these activities are tailored to individual preferences, needs, and goals. This knowledge is essential for supporting individuals in health and social care settings to lead fulfilling lives.

iCQ Level 1 Certificate in Introduction to Health, Social Care and Children's and Young People's Settings

Principles of self-directed support

This subtopic explores the core principles of self-directed support within health and social care, focusing on empowering individuals to take control of their care and support arrangements. It examines the practitioner's role in facilitating person-centred planning, enabling individuals to develop their own support plans and make informed choices about how to utilise their personal budget. The element also covers the outcome-focused review process, ensuring support remains responsive to the individual's evolving needs and aspirations.

iCQ Level 3 Diploma in Health and Social Care (Northern Ireland)

Promote effective communication in adult care settings

This element explores the critical role of effective communication in adult care, emphasizing person-centred approaches that respect individual needs, preferences, and rights. Learners develop practical skills to overcome communication barriers, use appropriate aids, and uphold confidentiality, while understanding the legal and ethical frameworks that support individuals to express themselves and make informed decisions through advocacy services.

iCQ Level 3 Diploma in Adult Care (England)

Implement person-centred approaches in care settings

This subtopic focuses on the practical implementation of person-centred care approaches within health and social care settings. Learners will explore the principles of involving individuals in decisions about their care, obtaining valid consent, promoting active participation, and safeguarding their rights and well-being. This ensures care delivery is respectful of and responsive to individual preferences, needs, and values.

iCQ Level 2 Diploma in Care

Recruitment and selection within health and social care or children and young people’s settings

This subtopic examines the systematic processes of attracting, selecting, and appointing staff in care environments, emphasizing regulatory compliance (e.g., CQC, DBS), values-based recruitment, and the integration of legislative frameworks such as the Equality Act 2010. Learners will explore how to effectively contribute to workforce planning, design job specifications, and participate in interviewing while safeguarding vulnerable populations. It culminates in evaluating methods to enhance diversity, reduce bias, and ensure staff are fit for practice, underpinning a safe and high-quality service.

iCQ Level 5 Diploma in Leadership and Management for Adult Care, iCQ Level 4 Diploma in Adult Care, iCQ Level 5 Diploma in Leadership for Health and Social Care and Children and Young People's Services (England)

Principles of supporting individuals with a learning disability regarding sexuality and sexual health

This element explores how to provide ethical, person-centred support for individuals with learning disabilities around sexuality and sexual health. It covers typical human sexual development and how it may be affected by learning disability, identifies potential sexual health issues, outlines relevant legislation, and guides the practical support of sexual expression while balancing rights, risks, and safeguarding.

iCQ Level 3 Diploma in Health and Social Care (Northern Ireland) , iCQ Level 5 Diploma in Leadership for Health and Social Care and Children and Young People's Services (England)

Understand the principles and values in health and social care _adults and children and young people_, early years and childcare

This subtopic introduces the fundamental principles and values that guide practice in health, social care, and early years settings, including dignity, respect, confidentiality, and person-centred support. It explores how these values apply when working with adults, children, and young people, emphasising the importance of recognising each individual's unique needs and preferences. Learners will understand how to promote inclusive and respectful environments that uphold the rights of those accessing services.

iCQ Level 1 Certificate in Introduction to Health, Social Care and Children's and Young People's Settings

Understand the process and experience of dementia

This subtopic examines the neurological underpinnings of dementia, including the progressive brain changes that cause cognitive decline. It explores the profound impact that receiving a dementia diagnosis has on individuals and their families, and why effective care must be grounded in a person-centred approach that respects each person's unique identity, preferences, and life history.

iCQ Level 3 Certificate in Dementia Care, iCQ Level 3 Award in Awareness of Dementia

Promote equality, diversity, inclusion and human rights in care settings

This element focuses on embedding equality, diversity, inclusion, and human rights into everyday care practice. Learners explore how legislation, policies, and personal values shape working practices to ensure individuals receive person-centred care that respects their unique identity and upholds their legal rights. Practical application involves actively challenging discrimination, promoting dignity, and adapting support to meet diverse needs within adult care settings.

iCQ Level 3 Diploma in Adult Care (England)

Managing a service to promote independence in adult care

This element explores the strategic imperatives behind promoting independence and autonomy for individuals in adult care, including legislative, ethical, and economic drivers. It examines how digital technologies can enhance independence and self-care, and develops the leadership skills necessary to implement, monitor, and improve systems that foster active participation and person-centred support.

iCQ Level 5 Diploma in Leading and Managing an Adult Care Service (England)

Monitor and review individuals progress in relation to maintaining optimum nutritional status

This element equips adult care practitioners with the skills to systematically track, evaluate, and enhance individuals' nutritional status, moving beyond basic monitoring to include critical analysis and person-centred review. It covers the use of validated tools, interpretation of complex data, and collaborative decision-making to adjust care plans, ensuring that nutritional interventions remain effective and aligned with changing needs. Mastery of these processes is vital for preventing malnutrition, supporting recovery, and promoting dignity and well-being in care settings.

iCQ Level 4 Diploma in Adult Care

Support individuals to access and use information about services and facilities

This element develops the learner's competence in enabling individuals to independently access, understand, and use information regarding health and social care services and facilities. It emphasises person-centred approaches, effective communication strategies, and collaborative evaluation skills to ensure that the information meets the individual's specific needs and preferences.

iCQ Level 2 Diploma in Health and Social Care (Northern Ireland), iCQ Level 2 Diploma in Care

Principles of supporting young people with a disability to make the transition into adulthood

This unit examines the multi-faceted transition from childhood to adulthood for young people with disabilities, emphasizing person-centred planning, multi-agency collaboration, and the legal frameworks that underpin support. It equips learners with the skills to facilitate a smooth transition by addressing educational, health, social, and employment needs, while empowering the young person and their family to make informed decisions.

iCQ Level 3 Diploma in Health and Social Care (Northern Ireland)

Managing comments, concerns and complaints in adult care

This element focuses on the critical leadership role in managing comments, concerns and complaints within adult care settings to drive continuous improvement and ensure service safety. It equips managers with skills to establish responsive systems, analyse feedback patterns, and embed a learning culture that respects people’s rights and fosters transparency.

iCQ Level 5 Diploma in Leading and Managing an Adult Care Service (England)

Understand the range of service provision and roles within health and social care _adults and children and young people_, early years and childcare

This element introduces learners to the diverse range of health, social care, and early years services available for adults, children, and young people. It explores how these services are structured across different settings, including residential, community, and educational environments, and examines the key roles and responsibilities of professionals working within them. Understanding this landscape is essential for effective multidisciplinary working and person-centred care.

iCQ Level 1 Certificate in Introduction to Health, Social Care and Children's and Young People's Settings

Regulatory Processes for Adult Care

This element explores the regulatory framework governing adult care services, focusing on the roles of regulatory bodies like the Care Quality Commission (CQC), the responsibilities of registered managers and nominated individuals, and the inspection processes that ensure compliance with fundamental standards. Learners will examine how wider legal requirements—such as safeguarding, health and safety, and data protection—integrate with care-specific regulations to promote safe, effective, and person-centred services. Practical application involves using this knowledge to lead on regulatory compliance, prepare for inspections, and embed a culture of continuous improvement within care settings.

iCQ Level 5 Diploma in Leadership and Management for Adult Care

Promote innovation and change within own organisation

This subtopic equips learners with the essential knowledge and skills to drive positive change within adult care settings. It explores the critical role of organisational culture in shaping care delivery, introduces key change management theories, and emphasises the importance of effectively representing and promoting the organisation. Learners will develop the ability to champion innovation, ensuring that service provision evolves to meet the changing needs of individuals and communities.

iCQ Level 3 Diploma in Adult Care (England)

Promote effective communication with individuals with sensory loss

This element focuses on implementing person-centred communication strategies for individuals with sensory loss, ensuring that two-way interaction is effective, respectful, and tailored to unique needs. Learners explore a range of methods—from British Sign Language and Makaton to assistive technology and environmental adjustments—and learn to evaluate their impact on promoting autonomy, well-being, and inclusion in health and social care settings.

iCQ Level 3 Diploma in Health and Social Care (Northern Ireland)

Promote mental wellbeing and mental health with individuals in adult care

This unit equips adult care practitioners with the knowledge and skills to understand the complex interplay of biological, psychological, and social factors influencing mental health across the lifespan, and to apply evidence-based strategies to promote mental wellbeing and social inclusion among individuals and groups in care settings. Through practical assessment, learners demonstrate their ability to implement person-centred approaches that foster resilience, reduce stigma, and support recovery.

iCQ Level 3 Diploma in Adult Care (England)

Managing induction within adult care

This subtopic focuses on the crucial role of induction in adult care services, ensuring new staff are effectively integrated into the workplace, understand their responsibilities, and meet regulatory requirements. It explores how digital tools can streamline and enhance the induction process, from e-learning platforms to electronic records, and equips managers with the skills to design, implement, and continuously improve induction programmes tailored to the diverse needs of care staff and service users.

iCQ Level 5 Diploma in Leading and Managing an Adult Care Service (England)

Monitor and maintain the environment and resources during and after health care activities

This element focuses on the essential duties of care workers to ensure a safe, clean, and well-equipped care environment before, during, and after health care activities. Learners will understand the procedures for monitoring environmental conditions and maintaining resources, including the correct operation, cleaning, and storage of equipment to prevent infection and ensure client safety. Mastery of these skills is vital for compliance with health and safety regulations and for delivering high-quality person-centred care.

iCQ Level 2 Diploma in Care

Lead and manage group living for children

This subtopic equips learners with the advanced leadership skills needed to oversee group living environments for children and young people, integrating legal and policy frameworks such as the Children's Homes (England) Regulations 2015 and Quality Standards. It focuses on planning, implementing, and reviewing daily living activities that are child-centred, promoting positive outcomes like emotional well-being and life skills. Learners must demonstrate the ability to manage a safe, structured, and nurturing environment, ensuring robust safeguarding practices are embedded in all aspects of group living.

iCQ Level 5 Diploma in Leadership for Health and Social Care and Children and Young People's Services (England)

Support individuals to live at home

This element equips learners to enable individuals to live independently at home through person-centred planning, securing necessary services, and collaborative working. It covers the core principles of dignity and choice, the practicalities of arranging support, and the importance of regular review to adapt to changing needs, ensuring care is both enabling and responsive.

iCQ Level 2 Diploma in Health and Social Care (Northern Ireland), iCQ Level 2 Diploma in Care, iCQ Level 3 Diploma in Health and Social Care (Northern Ireland) +1 more

Resource Management in Adult Care

This subtopic addresses the strategic management of physical, financial, and information resources, alongside the leadership of human capital in adult care services. Learners develop the ability to allocate resources efficiently, ensure regulatory compliance, and foster a competent, motivated workforce, directly impacting the quality and sustainability of person-centred care.

iCQ Level 5 Diploma in Leadership and Management for Adult Care

Obtain a client history

Obtaining a client history is a critical skill in adult care, enabling practitioners to gather holistic information about an individual's health, preferences, and background to inform person-centred care planning. This process must be conducted in line with current legislation, national guidelines, and local policies, with a strong emphasis on consent, confidentiality, and respectful communication. Effective history-taking supports accurate risk assessment and the delivery of safe, high-quality care.

iCQ Level 4 Diploma in Adult Care

Support individuals to negotiate environments

Supporting individuals to negotiate environments involves assessing physical, social, and sensory barriers that limit mobility and access, then planning and delivering person-centred assistance. This process empowers individuals to move safely through their homes and communities, promoting independence and well-being, and requires ongoing evaluation to adapt to changing needs. It is a fundamental skill in health and social care, ensuring dignity and autonomy while managing risks.

iCQ Level 2 Diploma in Health and Social Care (Northern Ireland)

Managing recruitment, selection and retention in adult care

This subtopic focuses on the strategic and operational aspects of managing the workforce lifecycle within adult care settings, from attracting and selecting suitable candidates through to fostering long-term retention. It encompasses legal compliance with employment legislation and regulatory standards, applying fair and effective recruitment practices, and utilizing digital tools to enhance efficiency. Ultimately, it aims to equip managers with the skills to build a stable, skilled workforce that delivers high-quality care outcomes.

iCQ Level 5 Diploma in Leading and Managing an Adult Care Service (England)

Personal development in adult care settings

This subtopic focuses on the principles and practices of personal development within adult care settings. Learners will explore the requirements for professional competence, engage in reflective practice to evaluate their own performance, and construct a personal development plan informed by evidence-based approaches. The aim is to enhance the quality of care through continuous self-improvement and adherence to professional standards.

iCQ Level 4 Diploma in Adult Care

Promote own continuous personal and professional development

This unit focuses on the responsibility of adult care workers to proactively manage their own professional growth, ensuring practice remains safe, effective, and aligned with regulatory requirements. Through structured reflection and leadership behaviours, learners evidence competence and commitment to continuous improvement in care delivery.

iCQ Level 3 Diploma in Adult Care (England)

Prepare for and support quality audits

This subtopic focuses on the essential knowledge and skills required to effectively prepare for and participate in quality audits within adult care settings. It covers the key principles of quality management, including regulatory compliance, continuous improvement, and person-centred care standards, and how these underpin audit processes. Learners will develop practical abilities in gathering evidence, preparing documentation, and actively supporting auditors to ensure services meet required benchmarks and drive improvements in care delivery.

iCQ Level 3 Diploma in Adult Care

Promote nutrition and hydration in health and social care settings

This element focuses on the essential role of promoting adequate nutrition and hydration in care settings to maintain health and wellbeing. Learners develop skills to assess, plan, and implement person-centred strategies that align with nutritional guidelines and prevent malnutrition through effective screening, monitoring, and collaboration with individuals and multidisciplinary teams.

iCQ Level 3 Diploma in Health and Social Care (Northern Ireland)

Lead person centred practice

This element focuses on leading person-centred practice within health and social care settings, requiring leaders to embed theories such as Kitwood's personhood approach and the Roper-Logan-Tierney model into daily operations. It examines how to champion active participation, ensuring individuals are empowered to make informed choices and maintain control over their lives. Practical application involves modelling inclusive leadership, coaching teams to value individual uniqueness, and systematically evaluating service delivery against person-centred outcomes.

iCQ Level 5 Diploma in Leadership for Health and Social Care and Children and Young People's Services (England)

Risk-Taking in Adult Care

This element focuses on the leadership skills required to foster a culture of positive risk-taking that empowers adults in care settings to make choices about their own lives, while ensuring compliance with legal frameworks such as the Mental Capacity Act and health and safety regulations. Leaders must balance duty of care with individuals’ rights to autonomy, effectively implement risk management policies, and guide teams in assessing capacity and obtaining valid consent to support personalised care that promotes dignity and independence.

iCQ Level 5 Diploma in Leadership and Management for Adult Care

Managing the use of assistive technology in adult care

This topic covers understanding assistive technologies, facilitating their use, and leading practice in adult care settings to enhance independence and quality of life.

iCQ Level 5 Diploma in Leading and Managing an Adult Care Service (England)

Lead positive behavioural support

This subtopic equips leaders with the skills to implement Positive Behavioural Support (PBS) in line with current policy and best practice. It focuses on conducting functional analyses to understand behaviour, designing person-centred primary and secondary prevention strategies, and evaluating reactive strategies. Effective leadership ensures PBS plans are implemented, monitored, and reviewed to improve quality of life and reduce restrictive practices.

iCQ Level 5 Diploma in Leadership for Health and Social Care and Children and Young People's Services (England)

Principles of Quality Management

This element covers the fundamental principles underpinning quality management within adult care settings. Learners explore systematic approaches to monitoring, evaluating, and improving service delivery to ensure compliance with regulatory standards and enhance person-centred outcomes. The content examines the tangible benefits of robust quality systems and the practical application of quality control measures.

iCQ Level 3 Diploma in Adult Care

Promote positive behaviour

This element focuses on enabling health and social care professionals to apply person-centred positive behaviour support (PBS) in Northern Ireland settings, in line with legislative requirements (e.g., The Mental Capacity Act (NI) 2016, The Health and Social Care (Reform) Act (NI) 2009) and best-practice frameworks. Learners must demonstrate the ability to use proactive strategies to minimise triggers and reactive strategies to de-escalate incidents safely, while maintaining dignity and respect. Practical application involves reviewing behavioural support plans, collaborating with multi-disciplinary teams, and supporting individuals and staff following challenging incidents to reduce future risks.

iCQ Level 3 Diploma in Health and Social Care (Northern Ireland) , iCQ Level 2 Diploma in Care

Promote person-centred practice, choice and independence in adult care settings

This element focuses on embedding person-centred values into everyday care practice, ensuring that individuals are at the heart of decision-making about their own lives. Learners will explore how to apply person-centred approaches, uphold rights to choice and decision-making, and support independence through effective risk assessment and relationship-building. Practical application involves tailoring care to each person's unique needs, preferences, and strengths, while balancing safety and autonomy.

iCQ Level 3 Diploma in Adult Care (England)

Support participation in learning and development activities

This unit equips health and social care workers with the skills to enable individuals to engage in learning and development activities that enhance their autonomy, skills, and quality of life. It emphasises person-centred approaches, requiring learners to consider individual preferences, abilities, and barriers while preparing safe environments and suitable resources. Practical application includes supporting participation through effective communication, motivation, and evaluation to ensure activities are meaningful and developmental.

iCQ Level 2 Diploma in Health and Social Care (Northern Ireland)

Obtain and test capillary blood samples

This subtopic covers the essential skill of safely obtaining and testing capillary blood samples, typically for blood glucose monitoring, within care settings. It emphasizes adherence to relevant legislation, such as the Health and Safety at Work Act, policies like infection control, and good practice guidelines to ensure accurate results and patient safety. Learners must understand the anatomical considerations, proper preparation, technique, and accurate recording and communication of results to support effective care.

iCQ Level 2 Diploma in Care

Professional practice in adult care settings

This subtopic focuses on integrating professional values, ethical principles, and legal frameworks into daily adult care practice. It explores how understanding duty of care and individual rights enables practitioners to navigate complex situations safely and accountably. Applying these principles enhances service delivery and promotes person-centered outcomes.

iCQ Level 4 Diploma in Adult Care

Safeguarding and Protection in Adult Care

This subtopic equips leaders with the knowledge and skills to ensure robust safeguarding of vulnerable adults in care settings, encompassing legal duties, policy leadership, and protection of children encountered. It critically examines restrictive practices, promoting least restrictive approaches through positive behaviour support and multi-agency collaboration. Leaders must demonstrate the ability to embed safeguarding cultures, manage allegations, and uphold the rights and dignity of all individuals.

iCQ Level 5 Diploma in Leadership and Management for Adult Care

Promoting continence management

This subtopic equips learners with the essential knowledge and skills to promote continence and manage incontinence in adult care settings. It covers the physiological and psychological causes of incontinence, its impact on individuals, and practical strategies for supporting continence through personalised care plans, appropriate equipment, and rigorous infection control. Assessment focuses on applying this understanding to real-world scenarios, ensuring dignity, autonomy, and effective multidisciplinary working.

iCQ Level 3 Diploma in Adult Care (England)

Support the promotion of awareness of sensory loss

This element focuses on developing the knowledge and skills required to actively promote awareness of sensory loss (visual, hearing, deafblindness) within health and social care settings. Learners will explore the significance of challenging stigma and enhancing understanding among colleagues, service users, and the wider community to foster inclusive environments. Practical application includes creating and disseminating appropriate information, understanding the roles of different professionals, and using effective communication strategies to support individuals with sensory loss.

iCQ Level 2 Diploma in Health and Social Care (Northern Ireland)

Managing transitions within adult care

This element focuses on the strategic leadership required to manage and facilitate effective transitions for individuals within adult care settings. It covers the assessment, planning, and implementation of person-centred approaches to ensure continuity of care, minimize disruption, and promote positive outcomes. Practical application involves overseeing transition processes, supporting staff, and advocating for individuals during moves such as from hospital to home, between care packages, or into residential care.

iCQ Level 5 Diploma in Leading and Managing an Adult Care Service (England)

Supervision and Performance Management in Adult Care

This subtopic focuses on the principles and practices of effective supervision within adult care settings, equipping managers with the skills to support staff through structured supervision and performance management processes. It emphasizes the link between supervision, professional development, and maintaining high-quality care standards, ensuring compliance with regulatory requirements and fostering a culture of continuous improvement.

iCQ Level 5 Diploma in Leadership and Management for Adult Care

Promote personal development in care settings

This element focuses on the essential role of ongoing personal and professional development in adult care settings. It addresses how care workers can systematically reflect on their practice, evaluate their performance against standards, and create effective personal development plans to enhance competence and deliver high-quality care.

iCQ Level 4 Diploma in Adult Care, iCQ Level 3 Diploma in Adult Care

Obtain and test specimens from individuals

This subtopic equips care workers with the essential knowledge and practical skills to safely obtain, handle, test, and document biological specimens such as urine, stool, or wound swabs, in strict compliance with current legislation and organisational policies. Accurate specimen collection and point-of-care testing are fundamental to supporting diagnosis, monitoring health conditions, and maintaining infection control in care environments. Learners will also develop the ability to uphold individuals' dignity, privacy, and rights throughout each procedural step, ensuring a person-centred approach to care.

iCQ Level 2 Diploma in Care

Principles of team leading in the care sector

This element explores the essential principles of leading and managing teams within adult care settings. It equips learners with the knowledge to apply appropriate leadership styles, understand team dynamics, and implement effective work management techniques. The practical application focuses on fostering a motivated, adaptable team capable of delivering high-quality care through positive change management.

iCQ Level 3 Diploma in Adult Care

Lead practice in promoting the well being and resilience of children and young people

This subtopic focuses on leading practice to promote the well-being and resilience of children and young people in health and social care settings. It examines evidence-based approaches, such as strengths-based models and trauma-informed care, and their impact on frontline practice. Learners will develop leadership skills to support children, engage carers, address health needs, and drive service improvement, ensuring holistic outcomes aligned with statutory guidance like Working Together to Safeguard Children.

iCQ Level 5 Diploma in Leadership for Health and Social Care and Children and Young People's Services (England)

Promote communication in care settings

This subtopic focuses on the critical role of communication within adult care, exploring how effective exchange of information upholds dignity, promotes person-centred support, and ensures compliance with legal frameworks. Learners will examine strategies to meet diverse needs, overcome barriers, and maintain confidentiality in everyday practice. Mastery of these skills is essential for delivering safe, responsive, and ethical care.

iCQ Level 3 Diploma in Adult Care

Lead practice that supports positive outcomes for child and young person development

This element focuses on leading practice to achieve positive outcomes for children and young people by integrating theoretical developmental knowledge with evidence-based leadership strategies. It requires managers to champion holistic assessment, design and evaluate tailored interventions, and guide teams through transitions and positive behaviour support, ensuring services are child-centred and compliant with statutory frameworks.

iCQ Level 5 Diploma in Leadership for Health and Social Care and Children and Young People's Services (England)

Personal development in care settings

This subtopic focuses on equipping care workers with the skills to assess their own performance, engage in reflective practice, and create structured personal development plans. It emphasises the importance of continuous improvement in knowledge, skills, and understanding to meet the required competence for their role and deliver high-quality care. Learners will explore how to identify learning needs, set measurable goals, and evidence their ongoing professional growth in accordance with regulatory standards.

iCQ Level 2 Diploma in Care

Support individuals during the last days of life

This subtopic equips senior care leaders with the advanced knowledge and skills to manage the complex physical, emotional, and spiritual needs of individuals in their final days. It emphasizes holistic, person-centred care coordination, effective communication with families and multidisciplinary teams, and rigorous adherence to legal and regulatory frameworks including end-of-life care policies. Mastery involves leading by example, ensuring dignity, and supporting staff through the bereavement process while maintaining professional resilience.

iCQ Level 5 Diploma in Leadership and Management for Adult Care, iCQ Level 4 Diploma in Adult Care, iCQ Level 3 Certificate in Working in End of Life Care

Market provision and integrated approaches in adult care

This element focuses on understanding the dynamics of the adult social care market, including commissioning, provider types, and funding streams, alongside integrated approaches such as multi-agency collaboration and care coordination. It equips learners to critically assess market provision and apply integrated strategies to adapt services in response to changing demands, ensuring person-centred, sustainable care. Mastery involves leading co-production with stakeholders to develop innovative, responsive services that align with local and national priorities.

iCQ Level 5 Diploma in Leading and Managing an Adult Care Service (England)

Promoting positive behaviour in adult care

This subtopic focuses on the practical application of positive behaviour support in adult care, integrating legal frameworks, proactive and reactive strategies, and post-incident support to promote dignity and reduce restrictive practices. Learners develop skills to respond effectively to challenging behaviour, ensuring the safety and well-being of individuals and staff through evidence-based, person-centred approaches and continuous review of care practices.

iCQ Level 3 Diploma in Adult Care (England)

Provide support to maintain and develop skills for everyday life

This subtopic equips learners with the skills to enable individuals to sustain or enhance their capabilities in daily activities, fostering independence and well-being in line with Northern Ireland's health and social care standards. It emphasises person-centred planning, active support, and rigorous evaluation to ensure interventions are effective and respectful of individual autonomy.

iCQ Level 3 Diploma in Health and Social Care (Northern Ireland) , iCQ Level 3 Diploma in Adult Care

Operational and business development in adult care

This element focuses on the strategic integration of operational systems and business planning within adult care services. It equips learners with the knowledge and skills to analyse current service provision, identify growth opportunities, and construct robust business plans that align with regulatory frameworks and person-centred outcomes. Practical application involves leading teams through change, securing resources, and continuously reviewing performance to ensure sustainable, high-quality care.

iCQ Level 5 Diploma in Leading and Managing an Adult Care Service (England)

Provide support to individuals with living with dementia

This subtopic equips learners with the knowledge and skills to support individuals living with dementia in adult care settings, ensuring practice is underpinned by relevant legislation such as the Mental Capacity Act and the Care Act. It focuses on person-centred approaches to promote positive interactions, uphold rights and choices, and effectively involve carers and families. Mastery of this element enables care workers to enhance the well-being, dignity, and autonomy of those with dementia through evidence-based, compassionate support.

iCQ Level 3 Diploma in Adult Care (England)

Promote effective handling of information in care settings

This subtopic focuses on the legal, ethical, and practical frameworks governing information handling in adult care settings, including data protection, confidentiality, and record-keeping. Learners will explore how to implement robust procedures, maintain secure systems, and support colleagues in upholding these standards. Effective information management underpins safe, person-centred care and compliance with regulatory requirements.

iCQ Level 3 Diploma in Adult Care

Prepare individuals for healthcare activities

This element covers the essential knowledge and skills required to prepare individuals for healthcare activities in a care setting, ensuring they are physically, emotionally, and mentally ready for procedures or appointments. It focuses on applying current legislation, policies, and best practice to promote person-centred care, dignity, and safety. Practical applications include assisting with personal care, arranging transport, providing reassurance, and ensuring informed consent is obtained prior to any activity.

iCQ Level 2 Diploma in Care

Lead support for disabled children and young people and their carers

This subtopic explores the leadership role in shaping services that are compliant with key legislation (e.g., Children and Families Act 2014, Equality Act 2010) and policies, while addressing the holistic impact of disability on children, young people, and their carers. It emphasizes embedding child-centred and outcome-focused approaches that promote rights, participation, and inclusion. Effective leadership in this area requires robust partnership working across health, education, and social care to ensure integrated, high-quality support.

iCQ Level 5 Diploma in Leadership for Health and Social Care and Children and Young People's Services (England)

The principles of Infection Prevention and Control

This element focuses on the fundamental principles of infection prevention and control within health and social care settings, emphasizing the ethical and legal duty to protect service users, staff, and visitors from harm. Learners explore key legislation, policies, and practical procedures, including risk assessment, PPE use, and personal hygiene, to maintain a safe care environment and minimize the spread of infection.

iCQ Level 2 Diploma in Health and Social Care (Northern Ireland)

Assess the needs of carers and families

This topic covers assessing the needs of carers and families who support individuals, recognising their contribution, and developing plans to support them. It involves engaging with carers and families to understand their needs and strengths.

iCQ Level 5 Diploma in Leadership for Health and Social Care and Children and Young People's Services (England)

Understand the context of supporting individuals with learning disabilities

This subtopic establishes the foundational knowledge required to support individuals with learning disabilities effectively. It covers key legislation, human rights, and inclusion principles, alongside the nature and historical treatment of learning disabilities. The unit also explores advocacy, empowerment, active participation, the influence of societal attitudes, and essential communication strategies to promote person-centred, dignified care.

iCQ Level 2 Certificate in Principles of Working with Individuals with Learning Disabilities, iCQ Level 2 Diploma in Health and Social Care (Northern Ireland), iCQ Level 3 Certificate in Supporting Individuals with Learning Disabilities

Understand laws and legislation related to mental health

This element introduces learners to key legislation governing mental health care in the UK, including the Mental Health Act 1983/2007, Mental Capacity Act 2005, Equality Act 2010, and Human Rights Act 1998. It emphasises the practical application of these laws in safeguarding individuals' rights, ensuring non-discriminatory practice, and maintaining confidentiality while balancing duty of care. Learners explore how legal frameworks uphold autonomy, informed consent, and advocacy for those with mental health conditions.

iCQ Level 2 Certificate in Mental Health Awareness

Principles of Diversity, equality and inclusion in adult social care settings

This element equips learners with the foundational values essential for delivering person-centred adult social care. It explores the legal and ethical imperatives of promoting diversity, equality, and inclusion, and guides learners in applying these principles to challenge discrimination and foster environments where individuals’ differences are respected and valued. Understanding these concepts ensures care workers can uphold rights, support choice, and empower those they support in accordance with legislation and best practice.

iCQ Level 3 Certificate in Preparing to Work in Adult Social Care

Understand how to promote independence and dignity in continence care

This element equips learners with the knowledge and skills to deliver person-centred continence care that preserves an individual's autonomy and self-respect. It covers the physiological aspects of elimination, strategies for supporting continence and managing incontinence sensitively, the critical role of individual preferences, and the safe, dignified use of aids and monitoring techniques. Mastering this ensures care workers can uphold each person's dignity while effectively managing their continence needs in a health or social care setting.

iCQ Level 2 Certificate in the Principles of Care Planning

Understanding the principles of effective decontamination cleaning and waste management to reduce the risk of infection

This element covers the essential principles of effective decontamination, cleaning, and waste management to minimise infection risks in healthcare environments. Learners gain insight into why a clean environment is crucial, their specific roles and responsibilities, and the technical processes of decontamination and sterilisation. The knowledge extends to safe laundry handling, correct waste segregation and disposal, and the safe management of sharps, all vital for protecting patients, staff, and visitors from preventable infections.

iCQ Level 2 Certificate in the Principles of Infection Control

Understand legislation and guidelines relating to medication administration

This subtopic covers the essential legislation and professional guidelines governing the safe administration of medication in health and social care settings. It ensures learners understand legal frameworks such as the Medicines Act 1968, Misuse of Drugs Act 1971, and the Health and Social Care Act 2008 to maintain compliance and protect service users. Practical application involves interpreting policies, maintaining accurate records, and recognising the legal consequences of errors.

iCQ Level 2 Certificate in Principles of Medication Administration

Principles of implementing duty of care in health, social care or children’s and young people’s settings

This subtopic delves into the essential principles of duty of care within adult social care, emphasising the legal obligation to ensure safety and wellbeing. It covers balancing individual rights with protective measures, addressing ethical dilemmas, and effectively managing complaints to uphold professional standards and continuous improvement.

iCQ Level 3 Certificate in Induction into Adult Social Care in Northern Ireland

Understand the treatment and management of diabetes

This subtopic examines the core treatments for diabetes including medication, diet, and lifestyle changes, as well as emergency management of hypo- and hyperglycaemia. It also explores the serious complications of diabetes such as cardiovascular disease, neuropathy, and retinopathy, and emphasises the importance of preventative measures like regular monitoring and foot care within a care setting.

iCQ Level 2 Certificate in Understanding the Care and Management of Diabetes

Enable rights and choices of individuals with dementia whilst minimising risks

This element focuses on balancing the promotion of rights and choices for individuals with dementia against the duty to minimise risks of harm. It requires learners to apply key legal frameworks such as the Mental Capacity Act, Deprivation of Liberty Safeguards, and the Human Rights Act, embedding them into everyday care practice. Practical application involves risk assessments that empower decision-making, involve carers, and uphold dignity and privacy.

iCQ Level 3 Certificate in Dementia Care

Understanding the context of falls

This element provides foundational knowledge for understanding falls within health and social care settings, emphasising the legislative and policy framework that governs falls prevention work. It explores the multi-factorial reasons why falls occur, from physiological ageing to environmental hazards, and examines the wide-ranging physical, psychological, and social consequences for individuals and services. By recognising these interlinked factors, learners appreciate how structured awareness and prevention strategies can significantly reduce incidence, improve quality of life, and meet regulatory requirements.

iCQ Level 2 Certificate in the Awareness and Prevention of Falls

Collate and communicate health information to individuals

This element focuses on the systematic collection, verification, and sensitive dissemination of health-related information to individuals in adult care settings. It covers understanding legal frameworks, identifying and sourcing relevant data, and applying effective communication techniques while upholding confidentiality and person-centred practice.

iCQ Level 4 Diploma in Adult Care

Principles of healthy eating

This subtopic delves into the foundational principles of healthy eating, equipping learners with the knowledge to make informed dietary choices that promote wellbeing and prevent illness. Emphasis is placed on understanding how a balanced diet, correct food preparation, and nutrient awareness underpin overall health, enabling application in care settings and daily life.

iCQ Level 2 Certificate in Nutrition and Health

Understanding the impact of behaviours on the individual and self

This subtopic explores the dual impact of challenging behaviour: on the individual who exhibits it (e.g., social exclusion, emotional distress) and on the support worker (e.g., stress, physical harm). Learners will examine the importance of maintaining personal wellbeing through available support systems, the value of reflective practice to improve responses, and the collaborative role of other professionals in providing holistic care.

iCQ Level 2 Certificate in Understanding Behaviour that Challenges

Supporting individuals living with autism

This element focuses on equipping learners with the skills to support individuals with autism effectively by adopting a person-centred approach that respects their unique needs and preferences. It explores the lived experience of autism to foster empathy and understanding, and provides strategies for managing transitions and life events that can be challenging. The element also emphasizes the importance of utilizing both formal support services and informal networks, such as family and community resources, to deliver holistic care. Practical application involves tailoring support plans, communication methods, and environmental adjustments to promote independence and well-being.

iCQ Level 2 Certificate in Understanding Autism

Understand equality, diversity and inclusion in dementia care

This subtopic explores the critical role of equality, diversity, and inclusion in dementia care, emphasizing the need to value individual differences such as culture, background, and personal preferences. It underpins person-centred approaches that tailor care to each person's unique identity, and provides practical strategies for meeting diverse needs. Mastery ensures caregivers deliver respectful, effective support that upholds rights and enhances well-being.

iCQ Level 2 Award in Awareness of Dementia, iCQ Level 2 Certificate in the Principles of Dementia Care

Understand the importance of persons centred Care in end of life practice

Person-centred care at end of life places the dying person and their loved ones at the heart of all decisions, ensuring choices, dignity, and comfort are paramount. It requires a holistic approach that integrates physical, emotional, social, spiritual, and cultural dimensions into assessment, planning, and communication. Effective practice demands collaboration, respect for advance care plans, and skilled communication to adapt to changing needs as the individual approaches death.

iCQ Level 2 Certificate in End of Life Care

Decision making within adult care

This element explores the principles and practices of effective decision-making within adult care services, emphasising the leader's role in ensuring decisions are person-centred, evidence-based, and legally compliant. Learners will examine frameworks for ethical dilemmas, risk assessment, and collaborative problem-solving to improve outcomes for service users. Practical application involves real-world scenarios where leaders must balance regulatory requirements, resource constraints, and individual preferences to make informed and accountable decisions.

iCQ Level 5 Diploma in Leading and Managing an Adult Care Service (England)

Principles of diversity, equality and inclusion in adult social care settings

This element covers the foundational principles underpinning effective adult social care practice, exploring how diversity, equality, and inclusion promote dignity and respect for individuals. Learners will develop practical skills for working inclusively, including how to challenge discrimination and access organisational and national guidance to uphold rights.

iCQ Level 2 Certificate in Preparing to Work in Adult Social Care

Contribute to raising awareness of health issues

This element focuses on the practical skills and knowledge required to effectively contribute to health awareness initiatives within health and social care settings. Learners must understand the factors influencing awareness-raising activities, recognise when and why awareness is needed, and play an active role in planning, implementing, and evaluating these activities to promote positive health outcomes.

iCQ Level 3 Diploma in Health and Social Care (Northern Ireland)

Assist the practitioner to carry out health care activities

This subtopic equips learners with the essential knowledge and practical skills required to safely and effectively assist registered practitioners in delivering clinical tasks within care settings. It covers a thorough understanding of relevant legislation, policies, and best practice guidelines, alongside the development of competencies in infection control, accurate record-keeping, and the promotion of dignity and consent. Learners must demonstrate the ability to prepare for and support healthcare activities while recognising their own role boundaries and the importance of reporting changes in an individual's condition.

iCQ Level 2 Diploma in Care

Human growth and development

This subtopic provides an introductory understanding of human growth and development across the lifespan, covering physical, cognitive, emotional, and social changes from infancy to older adulthood. Learners will explore the key milestones at each life stage and examine how a range of factors, including genetics, environment, and lifestyle, can influence an individual's development. Practical application includes recognising typical and atypical development to support person-centred care in health and social care settings.

iCQ Level 1 Certificate in Introduction to Health, Social Care and Children's and Young People's Settings

Carry out initial assessments to identify and prioritise the needs of substance misuse

This element focuses on the systematic process of conducting initial assessments for individuals with substance misuse issues within adult care settings. It involves identifying the types and effects of substances misused, evaluating the individual's pattern of use and their awareness of available support, holistically assessing their needs to prioritise appropriate interventions, and making effective referrals to specialist services. Mastery of this topic ensures care workers can support individuals in a person-centred, safe, and legally compliant manner.

iCQ Level 3 Diploma in Adult Care

Understand behaviour in the context of dementia

This element explores how behaviour in dementia is a form of communication, reflecting unmet needs, emotions, or environmental responses. It equips learners with person-centred strategies to interpret and support individuals, reducing distress and enhancing well-being. The focus is on practical application, ensuring care professionals can respond compassionately and effectively to behaviours that challenge, while recognising the heightened emotional support needs common in dementia.

iCQ Level 2 Certificate in the Principles of Dementia Care

Understand how to promote inclusion and effective communication when supporting individuals with learning disabilities

This element equips learners with the knowledge to challenge discriminatory practices and foster inclusive environments for individuals with learning disabilities. It examines advocacy frameworks, the impact of societal stereotypes, and the critical use of communication strategies to enhance autonomy and well-being. Practical application involves empowering service users through active participation and tailored support planning.

iCQ Level 3 Certificate in Supporting Individuals with Learning Disabilities

Contribute to quality assurance in adult care

This element develops the knowledge and skills required to actively contribute to quality assurance within adult care services, ensuring compliance with regulatory frameworks such as the Health and Social Care Act 2008 and CQC fundamental standards. It explores the internal and external factors influencing service quality, including staffing, policies, and person-centred approaches, while emphasising the care worker's accountability in monitoring, reviewing, and improving care delivery through effective feedback and participation in audits. Mastery of this topic enables learners to champion continuous improvement, uphold safeguarding, and enhance the lived experiences of individuals receiving support.

iCQ Level 3 Diploma in Adult Care (England)

Safe food handling and dysphagia awareness in social care services (NI)

This subtopic covers essential practices for food safety in social care, emphasizing personal and environmental hygiene to prevent contamination. It also addresses dysphagia awareness, including risk identification and management strategies based on local NI guidelines, ensuring safe and dignified support for individuals with swallowing difficulties.

iCQ Level 2 Certificate in Safe and Effective Practice in Northern Ireland

Decision Making in Adult Care

This subtopic explores the critical role of decision-making in adult care leadership, emphasising the application of evidence-informed, person-centred approaches that comply with legal and ethical frameworks. Learners will develop the ability to navigate complex care scenarios, balance risk with autonomy, and foster collaborative decision-making with service users, families, and multidisciplinary teams to achieve positive outcomes.

iCQ Level 5 Diploma in Leadership and Management for Adult Care

Awareness of Mental Health and Dementia

This subtopic equips learners with foundational knowledge to support individuals living with mental health conditions or dementia in adult social care settings. It emphasises understanding their unique experiences, the critical value of early identification, and how personalised care and reasonable adjustments enhance wellbeing. Learners gain insights into applying legal frameworks and guidelines to promote rights, dignity, and inclusive practice.

iCQ Level 2 Adult Social Care Certificate

Promote equality and inclusion in the care environment

This subtopic equips care practitioners with the understanding and skills to champion diversity, equality, and inclusion in adult care settings, recognizing that every individual has unique needs and rights. Learners will explore how to challenge discrimination, implement inclusive practices, and ensure that their actions comply with legislation and professional standards to create a supportive environment.

iCQ Level 3 Diploma in Adult Care

Recognise indications of substance misuse and refer individuals to specialists

This element equips health and social care workers with the competencies to identify early warning signs of substance misuse, from physical symptoms to behavioural changes. It emphasises the importance of systematic risk management to protect individuals and others, meticulous record-keeping in line with legal frameworks, and effective referral to specialist services, ensuring a holistic and person-centred approach to support and safeguarding.

iCQ Level 3 Diploma in Health and Social Care (Northern Ireland) , iCQ Level 5 Diploma in Leadership for Health and Social Care and Children and Young People's Services (England)

Support individuals to access and manage direct payments

This element focuses on the leadership role in enabling individuals to exercise choice and control over their care through direct payments. It covers supporting informed decision-making, assisting with the selection and management of services, completing required documentation, and addressing conflicts or challenges that may arise. The practical application involves applying person-centred approaches to uphold autonomy while ensuring legal and financial accountability within adult care settings.

iCQ Level 5 Diploma in Leadership and Management for Adult Care, iCQ Level 4 Diploma in Adult Care, iCQ Level 3 Diploma in Health and Social Care (Northern Ireland) +1 more

Promote active support

This subtopic focuses on the principles and practical application of active support, a model that empowers individuals to take full control over their own lives by translating person-centred values into everyday actions. It equips care workers with the skills to facilitate meaningful participation in daily activities, develop tailored daily plans, and use person-centred records to evaluate and enhance an individual's engagement and independence.

iCQ Level 2 Diploma in Care

Understand mental health problems

This subtopic covers the key categories of mental ill health, including mood disorders, anxiety disorders, psychotic disorders, and personality disorders, and explores how these conditions affect individuals' daily functioning, relationships, and the wider social network. It equips health and social care workers with foundational knowledge to recognize symptoms, understand person-centred approaches, and support individuals experiencing mental distress while considering the impact on families, carers, and communities.

iCQ Level 2 Diploma in Health and Social Care (Northern Ireland)

Providing support for individuals with sensory loss

This subtopic covers how to support adults with sensory loss in care settings, including understanding causes and impacts, recognising signs, and employing effective communication strategies. It emphasises person-centred care, environmental adaptations, and the importance of empowering individuals to maintain independence and well-being.

iCQ Level 3 Diploma in Adult Care (England)

Risk taking and risk management in adult care

This subtopic equips care service managers with the skills to embed a positive risk-taking culture that respects individuals' rights and autonomy while ensuring robust risk management frameworks are in place. It emphasises the balance between empowerment and duty of care, enabling managers to lead teams in making defensible decisions and implementing person-centred policies that comply with statutory regulations and best practice in adult care.

iCQ Level 5 Diploma in Leading and Managing an Adult Care Service (England)

Safeguard children and young people who are present in the adult care sector

This element focuses on the duty of care towards children and young people who may be present in adult care environments, such as care homes, hospitals, or domiciliary settings. It covers legal responsibilities, recognising and responding to concerns, and promoting a safeguarding culture among staff who primarily work with adults but must also protect any children on the premises. Practical strategies for managing conflicts, sharing information, and escalating concerns are explored to ensure the welfare of children is paramount.

iCQ Level 4 Diploma in Adult Care

Lead the management of transitions

This subtopic focuses on equipping leaders with the skills to understand the emotional, psychological, and practical impacts of transitions on individuals receiving care. It enables them to develop and oversee support systems that help staff effectively manage transitions and significant life events, ensuring person-centred approaches and continuity of care.

iCQ Level 5 Diploma in Leadership for Health and Social Care and Children and Young People's Services (England)

Manage an inter-professional team in a health and social care or children and young people’s setting

This unit covers leading inter-professional teams in health, social care, or children's settings. It focuses on understanding principles of joint working, managing service objectives, promoting teamwork, and evaluating effectiveness.

iCQ Level 5 Diploma in Leadership for Health and Social Care and Children and Young People's Services (England)

Safeguarding in Adult Care

This element focuses on the critical role of safeguarding in adult care, examining statutory requirements, the influence of serious case reviews and public inquiries on practice, and the leader's responsibility in implementing robust policies. It also explores interagency collaboration, including local safeguarding adults boards and procedures for children and young people where relevant, while emphasising the legal frameworks of mental capacity, consent, and the ethical use of restrictive interventions.

iCQ Level 5 Diploma in Leading and Managing an Adult Care Service (England)

Stroke Awareness

This element focuses on developing the learner's comprehensive understanding of stroke, from its pathophysiology and recognition to emergency management and long-term care. Knowledge is applied in health and social care settings to improve outcomes through rapid identification, risk factor mitigation, and person-centred support. The content equips care workers with the skills to act decisively during a suspected stroke and to contribute effectively to multidisciplinary rehabilitation and secondary prevention.

iCQ Level 3 Diploma in Health and Social Care (Northern Ireland) , iCQ Level 2 Diploma in Care, iCQ Level 3 Diploma in Adult Care

Support individuals to access education, training or employment

This element equips care leaders with the skills to champion the right of individuals to engage in education, training, or employment as a core component of person-centred care and promoting independence. It emphasises the strategic use of legislation, local resources, and robust support planning to overcome barriers and enable meaningful participation. By evaluating engagement outcomes, leaders drive continuous improvement in service delivery and demonstrate how vocational progression enhances wellbeing and community integration.

iCQ Level 5 Diploma in Leadership and Management for Adult Care, iCQ Level 4 Diploma in Adult Care, iCQ Level 3 Diploma in Health and Social Care (Northern Ireland) +1 more

Providing support for leisure activities

This subtopic focuses on the crucial role that leisure activities play in promoting holistic wellbeing for adults in care settings. It equips learners with the skills to support individuals in planning, participating in, and reviewing leisure activities, ensuring these are person-centred and align with their interests, abilities, and goals. Practical application involves working collaboratively with individuals and their support networks to facilitate meaningful engagement that enhances physical, mental, and social health.

iCQ Level 3 Diploma in Adult Care (England)

Promote health, safety and wellbeing in a care setting

This element covers essential health, safety, and wellbeing practices required in adult care settings, including legal responsibilities, risk management, infection control, safe movement and handling, hazardous substances, fire safety, security, and stress management. Learners will apply knowledge to protect service users, self, and colleagues, ensuring a safe, dignified care environment. Practical competence is demonstrated through adherence to policies, safe working practices, and proactive promotion of wellbeing.

iCQ Level 3 Diploma in Adult Care

Support individuals to manage dysphagia

This subtopic equips senior care practitioners with the advanced knowledge and skills required to support individuals with dysphagia, ensuring safe and dignified care. It covers the legal and regulatory frameworks, the physiological and psychosocial impacts of swallowing difficulties, and the critical role of nutrition and hydration. Learners will develop competencies in implementing therapy programmes, monitoring progress, and disseminating essential information to the care team to maintain consistency and safety.

iCQ Level 5 Diploma in Leadership and Management for Adult Care, iCQ Level 4 Diploma in Adult Care

Supervision and performance management in adult care

Professional supervision in adult care is a structured, collaborative process that enhances staff development, ensures accountability, and safeguards service users. Effective performance management integrates regular supervision, appraisals, and performance indicators to monitor and improve staff competence and conduct. This subtopic equips leaders with the skills to implement robust supervision frameworks that align with regulatory requirements and promote a culture of continuous improvement.

iCQ Level 5 Diploma in Leading and Managing an Adult Care Service (England)

Supply and exchange injecting equipment for individuals

This subtopic equips learners with the knowledge and skills to safely supply and exchange injecting equipment in line with current legislation, local policies, and harm reduction strategies. It focuses on conducting thorough initial assessments to understand the service user's needs, providing relevant advice on safer injecting practices, overdose prevention, and signposting to support services. Mastery ensures learners can minimize health risks, promote dignity, and contribute to the well-being of individuals who inject substances.

iCQ Level 3 Diploma in Health and Social Care (Northern Ireland)

Promote nutrition and hydration in care settings

This element focuses on equipping care workers with the knowledge and skills to support individuals in maintaining optimal nutrition and hydration. It covers the principles of a balanced diet, UK nutritional guidelines, strategies for promoting healthy eating and drinking, and the prevention and identification of malnutrition. Learners will explore person-centred approaches, screening tools, and accurate record-keeping essential for meeting diverse dietary needs in adult care settings.

iCQ Level 3 Diploma in Adult Care

Provide agreed support for foot care

This element focuses on equipping care workers with the knowledge and skills to provide safe, person-centred foot care in line with an individual's assessed needs and care plan. It covers recognising abnormalities, promoting independence, and compliance with organisational policies, while emphasising accurate documentation and reporting of observations.

iCQ Level 2 Diploma in Care, iCQ Level 3 Diploma in Adult Care

Understand Physical Disability

This element explores the multifaceted concept of physical disability within health and social care, emphasizing a person-centred approach that distinguishes the individual from their impairment. Learners examine theoretical models of disability, the social and environmental barriers faced, and practical strategies to promote autonomy, dignity, and full inclusion. The focus is on translating understanding into compassionate, enabling practice that addresses challenges and upholds rights.

iCQ Level 2 Diploma in Health and Social Care (Northern Ireland)

Providing support to individuals to continue recommended therapies

This element focuses on the carer's role in assisting individuals with adhering to prescribed or recommended therapeutic interventions, such as physiotherapy exercises, speech therapy, or occupational therapy routines. It underscores the importance of motivation, person-centred approaches, and accurate documentation to enhance wellbeing and prevent deterioration. Effective support ensures continuity of care and empowers individuals to maintain their independence and quality of life.

iCQ Level 3 Diploma in Adult Care (England)

Support families who are affected by Acquired Brain Injury

This subtopic examines the profound and lasting effects of acquired brain injury (ABI) on families, particularly when the individual is in a minimally responsive or vegetative state. Learners explore the emotional, social, and financial impact on primary carers, alongside relevant legislation such as the Carers and Direct Payments Act (Northern Ireland) 2002, and develop skills to assess support needs and collaborate with multi-agency professionals to deliver holistic, family-centred care.

iCQ Level 3 Diploma in Health and Social Care (Northern Ireland) , iCQ Level 2 Diploma in Care, iCQ Level 3 Diploma in Adult Care +1 more

Promote person-centred approaches in care settings

This unit equips learners with the skills to implement person-centred approaches that respect and prioritise the individual's autonomy, preferences, and holistic needs within adult care settings. It explores practical methods for obtaining valid consent, encouraging active participation, and using positive risk-taking to promote independence. Ultimately, it underpins how to uphold dignity and well-being while maintaining a collaborative and empowering care environment.

iCQ Level 3 Diploma in Adult Care

Responsibilities and ways of working of an adult care worker

This subtopic focuses on the foundational responsibilities of an adult care worker, including adhering to agreed ways of working defined by legislation, policies, and employer expectations, while managing professional relationships and partnership working. It ensures learners can apply these principles in practice to deliver safe, person-centred care that respects individual rights and promotes well-being. Mastery of this area is crucial for meeting regulatory standards and achieving positive outcomes for individuals receiving care.

iCQ Level 3 Diploma in Adult Care (England)

Provide support for sleep

This element focuses on the support worker's role in promoting healthy sleep for individuals in care, recognising that good sleep is vital for physical repair, cognitive function, and emotional wellbeing. You will learn how to assess and create optimal sleep environments, assist individuals with bedtime routines and comfort, monitor sleep patterns to identify changes or disruptions, and know when and how to escalate sleep-related concerns to appropriate professionals. The practical application centres on tailoring support to individual preferences and needs, while observing safety, dignity, and person-centred approaches.

iCQ Level 2 Diploma in Care

Team Leadership in Adult Care

This subtopic focuses on developing the skills and knowledge required to effectively lead a team within an adult care setting. It explores leadership theories, team dynamics, and the practical application of leadership to manage team work, ensuring high-quality, person-centred care that meets regulatory standards. Learners will examine strategies for motivating staff, managing performance, delegating responsibilities, and fostering a positive team culture while maintaining accountability for care outcomes.

iCQ Level 5 Diploma in Leadership and Management for Adult Care

Team leadership in adult care

This element focuses on the critical role of a leader in adult care settings, encompassing the ability to inspire, guide, and direct a care team to deliver high-quality, person-centred support. It involves setting a clear vision, fostering a positive culture, and ensuring team members are motivated and competent to meet the complex needs of individuals. Effective team leadership in this context requires balancing strategic oversight with day-to-day operational management, promoting accountability, and driving continuous improvement to achieve service outcomes.

iCQ Level 5 Diploma in Leading and Managing an Adult Care Service (England)

Understand the impact of Acquired Brain Injury on individuals

This element explores the multifaceted impact of an Acquired Brain Injury (ABI) on individuals, including physical, cognitive, emotional, and behavioural changes. It emphasises understanding how ABI differs from other neurological conditions and examines specific challenges such as communication difficulties, personality alterations, and behaviours that challenge. The focus is on equipping support workers with knowledge to provide person-centred care that respects individuality and promotes well-being.

iCQ Level 2 Diploma in Health and Social Care (Northern Ireland)

Understand resource management in adult care

This subtopic explores the principles of effectively managing physical, financial, and human resources in adult care settings, ensuring quality care delivery within legal and ethical frameworks while achieving organizational sustainability. It equips managers with the skills to allocate resources efficiently, plan workforce strategies, and maintain compliance with regulatory standards such as those set by the Care Quality Commission.

iCQ Level 5 Diploma in Leading and Managing an Adult Care Service (England)

Support individuals to access and use services and facilities

This subtopic focuses on equipping care practitioners with the skills to enable adults to overcome barriers and gain access to essential services and facilities. It covers the assessment of individual needs, selection of appropriate services, practical support in navigation, and ongoing review to ensure services remain effective and person-centred. Effective support promotes independence, dignity, and holistic well-being.

iCQ Level 4 Diploma in Adult Care, iCQ Level 3 Diploma in Health and Social Care (Northern Ireland) , iCQ Level 3 Diploma in Adult Care

Understanding Suicide Interventions

This subtopic equips learners with a comprehensive understanding of suicidal behaviour, including its complex causal factors and epidemiological patterns. It focuses on structured intervention processes, such as risk recognition, safety planning, and postvention, ensuring learners can apply evidence-based frameworks in adult care settings. The content also emphasises the collaborative roles of main caregivers and health professionals in managing suicide risk, highlighting leadership responsibilities in co-ordinating multi-agency responses and fostering a supportive care environment. Practical application involves developing robust safeguarding protocols and person-centred support plans.

iCQ Level 5 Diploma in Leadership and Management for Adult Care, iCQ Level 4 Diploma in Adult Care

Support individuals to maintain good oral health in adult care

This subtopic focuses on equipping care workers with the knowledge and skills to promote and maintain good oral health for adults in care settings. It covers understanding the impact of oral health on overall well-being, applying evidence-based mouth care principles, preventing and managing common oral diseases, using communication techniques to support individuals, and conducting assessments to create person-centred oral care plans. Practical application involves directly assisting individuals with oral hygiene, training others, and adapting care to meet diverse needs.

iCQ Level 3 Diploma in Adult Care (England)

Understanding autistic spectrum conditions

This element explores the key characteristics of autism as a spectrum condition, emphasising individual variability and the importance of person-centred support. It equips learners with strategies to understand and respond to behaviours, and to communicate effectively with autistic individuals in health and social care settings. Mastery of this topic enables practitioners to promote independence, dignity, and positive outcomes for those they support.

iCQ Level 2 Diploma in Health and Social Care (Northern Ireland), iCQ Level 2 Certificate in Principles of Working with Individuals with Learning Disabilities

Responsibilities of a care worker

The responsibilities of a care worker encompass understanding professional boundaries, adhering to agreed ways of working, and collaborating with individuals, families, and other professionals. This subtopic builds the foundation for safe, person-centered care delivery, ensuring the dignity and rights of those receiving support are upheld.

iCQ Level 2 Diploma in Care, iCQ Level 3 Diploma in Adult Care

Support individuals with Parkinson’s disease

This element focuses on equipping care workers with the knowledge and skills to support individuals living with Parkinson's disease, a progressive neurological condition affecting movement and non-motor functions. It covers the pathophysiology, common symptoms, treatment options (including medication management and therapies), and the holistic impact on the individual's physical, emotional, and social wellbeing, as well as on their families and carers. Practical application involves planning and delivering person-centred care that promotes independence, dignity, and quality of life while adapting to fluctuating needs and potential communication challenges.

iCQ Level 3 Diploma in Adult Care (England)

Understanding advocacy in adult care

This subtopic explores the critical role of advocacy in adult care, emphasizing its purpose in empowering individuals to have their voice heard and rights upheld within care settings. It examines legal frameworks such as the Care Act 2014 and Mental Capacity Act 2005 that mandate advocacy services, and focuses on how managers can effectively engage with external advocacy providers and foster partnership working to ensure person-centred care and compliance.

iCQ Level 5 Diploma in Leading and Managing an Adult Care Service (England)

Support individuals during a period of change

This element equips learners to understand the diverse reasons individuals experience change and their emotional and practical responses. It develops competence in person-centred planning, implementing gradual support strategies, and critically evaluating the effectiveness of support provided, ensuring individuals are central to decision-making throughout.

iCQ Level 3 Diploma in Health and Social Care (Northern Ireland) , iCQ Level 3 Certificate in Working in End of Life Care

Undertake agreed pressure area care

This unit covers the knowledge and skills required to undertake pressure area care as part of a care plan. Learners will understand skin anatomy, good practice, and the use of equipment. It emphasises following agreed care plans and maintaining dignity.

iCQ Level 2 Diploma in Health and Social Care (Northern Ireland)

Support individuals to develop and run support groups

This element focuses on enabling individuals receiving adult care to take an active role in creating and managing their own peer support networks. Learners will explore how to facilitate, rather than dictate, the development of groups that foster mutual support, shared experiences, and collective empowerment. Practical application involves coaching individuals through needs assessment, group development, facilitation, and reflective evaluation to ensure sustainability and positive outcomes.

iCQ Level 4 Diploma in Adult Care, iCQ Level 3 Diploma in Health and Social Care (Northern Ireland)

Safeguarding and protection in care settings

This subtopic covers the essential knowledge and skills for safeguarding adults in care settings, ensuring learners can identify, prevent, and respond to abuse. It emphasizes legal frameworks, risk reduction, and professional responsibilities within the national and local safeguarding context. Online safety principles are also integral, reflecting modern care challenges.

iCQ Level 2 Diploma in Care, iCQ Level 3 Diploma in Adult Care

Support the health and wellbeing of individuals in an adult care setting

This element focuses on the holistic support of an individual's physical, mental, and emotional health within an adult care setting. Learners must demonstrate the ability to monitor wellbeing using appropriate tools, assess changes promptly, and implement person-centred interventions to promote positive outcomes, ensuring compliance with care standards and legislation.

iCQ Level 3 Diploma in Adult Care (England)

Understanding Leadership and Management in Adult Care

This subtopic explores the fundamental principles of leadership and management within adult care services, distinguishing between the two concepts and examining key theories and styles. It equips learners to critically evaluate their own leadership approach, applying evidence-based models to enhance team performance, service quality, and person-centred outcomes in line with regulatory standards and ethical practice.

iCQ Level 5 Diploma in Leading and Managing an Adult Care Service (England)

Understanding sexuality and sexual health in adult care

This element explores the significance of sexuality, sexual health, and gender identity within adult care services, emphasizing the leader's role in fostering an inclusive, respectful, and safe environment. It addresses how to support individuals' sexual expression and health needs while balancing risk, dignity, and person-centered values, ensuring compliance with legal and regulatory frameworks.

iCQ Level 5 Diploma in Leading and Managing an Adult Care Service (England)

Select and wear appropriate personal protective equipment for work in healthcare settings

This subtopic focuses on the critical role of personal protective equipment (PPE) in preventing the spread of infection and maintaining safety in healthcare environments. It covers the legal requirements under the Health and Safety at Work Act 1974, COSHH regulations, and local policies that mandate the correct selection, use, and disposal of PPE. Learners must demonstrate practical competence in donning, doffing, and disposing of items such as gloves, aprons, and masks, ensuring compliance with infection control protocols to protect themselves and others.

iCQ Level 2 Diploma in Care, iCQ Level 3 Diploma in Adult Care

Support individuals in their relationships