Motor Vehicle & Transport

    City & Guilds Limited
    Vocational

    Specification: 603/3661/4

    The CITY-AND-GUILDS-LIMITED Vocational Motor Vehicle & Transport specification covers 459 topics with 2357 learning objectives (603/3661/4). Use the topic browser below to explore subtopics, exam tips, common mistakes, and key terminology for each area of the course.

    This subject will help you develop key knowledge and skills required for exam success.

    459

    Units

    2357

    Learning Outcomes

    3916

    Assessment Guidance

    4333

    Key Skills

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    Key Features

    • Master key concepts
    • Develop exam technique
    • Apply knowledge effectively

    Common Exam Mistakes

    Pitfalls to avoid in your exams

    • •Failing to check the validity of railcards or discounts.
    • •Handling disputes aggressively rather than calmly.
    • •Not following correct procedures for penalty fares.
    • •Students often neglect to fully clean and degrease the panel before sanding, leading to contamination and topcoat adhesion failure.
    • •A frequent error is incorrect spray gun setup or poor technique, causing runs, sags, or uneven film build.
    • •Misinterpreting manufacturer's mixing ratios, particularly with waterborne basecoats, resulting in colour mismatch or poor flow.
    • •Forgetting to conduct a thorough final check under appropriate lighting, missing imperfections that would be visible to the customer.
    • •Failing to record essential data like batch numbers or environmental conditions, which is critical for traceability and warranty.

    Top Examiner Tips

    Expert advice for exam success

    • •Learn the different ticket types and their conditions.
    • •Practice using ticket inspection equipment.
    • •Understand the appeals process for disputed penalties.
    • •Always refer to and follow the vehicle manufacturer's or paint supplier's technical data sheets and safety data sheets during the assessment; this demonstrates professional competence.
    • •Plan your sequence of operations to minimise dust contamination and maximise efficiency; e.g., prepare panels in a logical order and maintain clean booth discipline.
    • •Use a methodical approach to defect identification: systematically inspect the panel from multiple angles with appropriate lighting, and use a thickness gauge to confirm film build.
    • •Practice achieving a seamless blend on a test panel before attempting on the assessed job, as blending is a high-skill area that often distinguishes competent refinishers.
    • •In practical observations, narrate your safety checks and PPE selection aloud to demonstrate understanding and provide assessors with clear evidence of your thought process.

    Qualification Units

    459 units

    How this qualification is graded

    Vocational qualifications are marked against criteria, not an exam percentage. Each unit is assessed across three bands - build up from Pass by applying your knowledge to realistic workplace scenarios.

    Pass

    Accurately describe and explain the core knowledge for the unit and link it to the given scenario.

    Merit

    Apply and analyse that knowledge in detail, showing why it matters in the workplace context.

    Distinction

    Evaluate and justify decisions, weigh up alternatives and make well-reasoned professional recommendations.

    Assist in the protection of revenue in the rail industry

    Assisting in revenue protection in the rail industry involves verifying travel documents, issuing tickets, and dealing with irregularities. Learners must know procedures for checking and enforcing fare compliance.

    City & Guilds Level 2 NVQ Certificate in Rail Services (Passenger Services), City & Guilds Level 2 NVQ Diploma in Rail Services (Passenger Services)

    2 learning outcomes14 guidance points2 criteria

    Competency in Applying Topcoats and Completing Refinishing Operations

    This element assesses the learner's ability to safely and competently apply topcoat materials, including primers, basecoats, and clearcoats, ensuring a flawless finish in vehicle refinishing. It covers the full process from surface preparation to final inspection, integrating health and safety, proper tool use, and accurate documentation to meet industry standards and customer expectations.

    City & Guilds Level 3 Diploma in Accident Repair Paint Competence

    1 learning outcomes9 guidance points

    Competency in Health, Safety and Good Housekeeping in the Automotive Environment

    This element addresses the core health, safety and housekeeping competencies vital for safe and efficient working in automotive accident repair, specifically during Mechanical, Electrical and Trim (MET) operations. Learners develop the ability to select and use correct personal and vehicle protection, maintain a clean and organized workspace, identify and mitigate workplace dangers, and demonstrate responsible behavior in line with legislation and industry standards. Mastery of these practices ensures compliance with legal obligations and minimizes risks of injury, damage, and operational downtime in a real-world body shop environment.

    City & Guilds Level 3 Diploma in Accident Repair MET Competence, City & Guilds Level 2 Diploma in in Accident Repair MET Competence, City & Guilds Level 2 Diploma in Accident Repair Paint Competence +10 more

    21 learning outcomes102 guidance points13 criteria

    Competency in a motor Vehicle Body Adhesive Bonding Operations

    This element focuses on developing competency in performing adhesive bonding operations on motor vehicle bodies during accident repair, emphasizing safety, correct information interpretation, tool usage, practical application, and accurate record-keeping. It equips learners to replace or repair body panels using approved adhesives, ensuring structural integrity and compliance with manufacturer specifications and industry standards.

    City & Guilds Level 2 Diploma in Accident Repair - Body Competence , City & Guilds Level 3 Diploma in in Accident Repair Body Competence

    2 learning outcomes16 guidance points2 criteria

    City & Guilds Level 2 End-Point Assessment for Rail Engineering Operative - Core Content

    This subtopic covers the fundamental competencies required for a Rail Engineering Operative, including adherence to health and safety regulations, correct use of hand and power tools, basic maintenance and repair techniques, and effective teamwork in a rail depot environment. It underpins the apprentice's ability to work safely and efficiently on rolling stock, track, or signaling systems as relevant to their role. Mastery of these core skills ensures operational reliability and compliance with industry standards.

    City & Guilds Level 2 End-Point Assessment for Rail Engineering Operative

    3 learning outcomes6 guidance points

    Assist in preparing resources for Permanent Way activities

    This subtopic covers the essential preparation of tools, materials, and equipment required for permanent way (track) maintenance activities. Learners will develop the ability to interpret work plans, select correct resources, and ensure they are safe and fit for purpose, aligning with industry regulations and safety protocols to support efficient track renewals and repairs.

    City & Guilds Level 2 NVQ Diploma In Rail Engineering Track Maintenance, City & Guilds Level 2 NVQ Certificate In Rail Engineering Track Maintenance

    13 learning outcomes18 guidance points2 criteria

    Competency in Processing Orders for Non-Stock Motor Vehicle Parts

    This subtopic equips learners with the skills to manage special-order parts that are not regularly stocked. It covers customer consultation for accurate identification, supplier liaison to secure parts, progress tracking to meet deadlines, and meticulous record-keeping to ensure traceability and legal compliance. These competencies are essential for delivering efficient service and maintaining customer satisfaction in a busy parts department.

    City & Guilds Level 2 Diploma in Vehicle Parts Competence, City & Guilds Level 3 Diploma in Vehicle Parts Competence

    7 learning outcomes16 guidance points2 criteria

    Competency in Conducting Routine Heavy Vehicle Maintenance

    This element develops the learner's ability to safely and competently perform routine maintenance on heavy vehicles, adhering to manufacturer specifications and workplace procedures. It integrates the use of technical information, selection of correct tools, and accurate record-keeping to ensure vehicle reliability and legal compliance. Mastery is demonstrated through consistent application of health and safety practices, methodical inspection techniques, and clear communication of findings.

    City & Guilds Level 2 Diploma in Heavy Vehicle Maintenance and Repair Competence

    1 learning outcomes8 guidance points

    Competency in Assessing and Securing the Roadside Situation

    This element focuses on the critical competence required by specialist tyre fitters to safely manage roadside incident scenes. It involves implementing immediate hazard control measures, ensuring the protection of all individuals present, and conducting a systematic site assessment to inform coordinated response and communication. Mastery ensures legal compliance and minimizes risk to personnel and the public.

    City & Guilds Level 2 Diploma in Specialist Tyre Fitting Competence, City & Guilds Level 2 Diploma in Vehicle Fitting Competence

    7 learning outcomes15 guidance points2 criteria

    Knowledge of Communicating Information Electronically Within A Vehicle Parts Environment

    This element focuses on the essential skills for effective electronic communication in a vehicle parts department. Learners must understand relevant legislation like GDPR and organisational protocols when handling customer data, and be able to proficiently use email, internal messaging systems, and electronic parts catalogues to send and receive inquiries, check stock, and access remote supplier databases. Mastering these ensures efficient customer service and compliance with data protection.

    City & Guilds Level 2 Diploma in Vehicle Parts Principles , City & Guilds Level 3 Diploma in Vehicle Parts Principles , City & Guilds Level 2 Diploma in Vehicle Parts Competence +1 more

    10 learning outcomes36 guidance points4 criteria

    Adjust Signalling Components and Equipment to Meet Operational Requirements

    This subtopic covers the precise adjustment of rail signalling equipment—such as points, signals, and track circuits—to ensure safe and reliable train movements. Learners will understand how to interpret technical specifications, use calibration tools, and verify compliance with network standards. Correct adjustment is critical to prevent operational failures and maintain safety integrity.

    City & Guilds Level 3 NVQ Diploma in Rail Engineering Signalling Maintainer and Fault Finder

    1 learning outcomes6 guidance points

    Introduction to Low Carbon Technologies in the Automotive Industry

    This element introduces the environmental impact of conventional vehicles and the importance of adopting low carbon technologies. Learners explore how individual actions can reduce carbon footprints and examine industry strategies such as electrification, lightweight materials, and alternative fuels. The focus is on developing awareness to support sustainable practices in vehicle fitting and maintenance.

    City & Guilds Level 2 Diploma in Vehicle Fitting Principles , City & Guilds Level 2 Diploma in Accident Repair MET Principles , City & Guilds Level 2 Diploma in Motorcycle Maintenance and Repair Principles +4 more

    15 learning outcomes50 guidance points7 criteria

    Knowledge of Applying Topcoats and Completing Refinishing Operations

    This subtopic delves into the systematic procedures for preparing vehicle panels and refinishing systems prior to topcoat application, encompassing surface cleaning, masking, and tacking off to ensure flawless adhesion and finish. It also covers the critical skills of accurately identifying and mixing topcoat materials—including colour matching, hardener and thinner ratios—and applying them using appropriate spray techniques to achieve a professional, durable finish. Mastery of these competencies is essential for producing high-quality repairs that meet manufacturer specifications and industry standards.

    City & Guilds Level 3 Diploma in Accident Repair Paint Principles , City & Guilds Level 3 Diploma in Accident Repair Paint Competence

    2 learning outcomes14 guidance points2 criteria

    Knowledge of Health, Safety and Good Housekeeping in the Automotive Environment

    This subtopic equips learners with essential knowledge of health and safety legislation, personal and vehicle protective measures, and effective housekeeping protocols specific to the automotive accident repair sector. It focuses on identifying common workplace hazards, assessing risks, and understanding individual and employer responsibilities to maintain a safe working environment. Mastery of these principles is critical for preventing accidents, ensuring compliance with legal standards, and promoting a culture of safety within body repair workshops.

    City & Guilds Level 3 Diploma in Accident Repair Body Principles , City & Guilds Level 2 Diploma in Heavy Vehicle Maintenance and Repair Competence , City & Guilds Level 2 Diploma in Accident Repair Paint Competence +27 more

    49 learning outcomes245 guidance points30 criteria

    City & Guilds Level 3 End-point Assessment for Motor Vehicle Service and Maintenance Technician (Light Vehicle) - Core Content

    This core content element covers the fundamental principles, practices, and competencies required for a Motor Vehicle Service and Maintenance Technician (Light Vehicle) at Level 3. It includes the application of safe working procedures, routine vehicle inspection and servicing, diagnosis and rectification of common faults, and effective use of diagnostic equipment. Mastery of these areas ensures technicians can work independently, comply with industry standards, and provide reliable vehicle maintenance to a professional level.

    City & Guilds Level 3 End-point Assessment for Motor Vehicle Service and Maintenance Technician (Light Vehicle)

    3 learning outcomes8 guidance points

    Health and safety in the taxi and private hire work environment

    This subtopic focuses on the essential health and safety practices required for taxi and private hire drivers to maintain a safe working environment for themselves and their passengers. It covers the identification and management of risks such as vehicle-related hazards, manual handling, violence, and emergency procedures specific to the role. Learners will explore how to apply legislation, conduct risk assessments, and respond effectively to incidents, including breakdowns, accidents, and first aid situations.

    City & Guilds Level 2 Certificate In Introduction to the Role of the Professional Taxi and Private Hire Driver

    6 learning outcomes8 guidance points

    City & Guilds Level 3 End-point Assessment for Vehicle Damage Panel Technician - Core Content

    This end-point assessment evaluates the apprentice's competence in vehicle body panel repair, covering damage assessment, repair method selection, panel removal and replacement, welding techniques (MIG/MAG, spot welding), filler application, and finishing to manufacturer specifications. It ensures the technician can restore vehicle structural integrity and cosmetic appearance, complying with industry safety and quality standards.

    City & Guilds Level 3 End-point Assessment for Vehicle Damage Panel Technician

    3 learning outcomes9 guidance points

    Bring trains into service

    This element focuses on the essential operational procedures for bringing trains into service, encompassing both the verification of a train's mechanical and safety fitness and the marshalling activities needed to assemble rolling stock correctly. Learners must demonstrate competence in conducting pre-service examinations, identifying and reporting faults, and performing coupling, uncoupling, and shunting operations in compliance with industry standards and safety regulations.

    City & Guilds Level 2 NVQ Diploma in Rail Services (Driving)

    6 learning outcomes10 guidance points

    Carry out corrective manual adjustments to Permanent Way assets

    This element covers the essential skills and knowledge required to perform corrective manual adjustments on railway track components, such as rails, sleepers, and fastenings, to restore safe operational geometry. Learners develop competency in using hand tools to rectify deviations like track twist, gauge faults, and misaligned joints under close supervision, ensuring compliance with Network Rail standards and safety procedures. Mastery of these foundational tasks is critical for maintaining infrastructure integrity and preventing derailments in the permanent way environment.

    City & Guilds Level 1 NVQ Certificate in Basic Track Maintenance , City & Guilds Level 2 NVQ Certificate In Rail Engineering Track Maintenance, City & Guilds Level 2 NVQ Diploma In Rail Engineering Track Maintenance

    13 learning outcomes21 guidance points3 criteria

    Competency in Diagnosing and Rectifying Heavy Vehicle Chassis System Faults

    This subtopic covers the competence required to systematically diagnose and rectify faults in heavy vehicle chassis systems, including suspension, steering, brakes, wheels and tyres, and frame components. Practical application involves employing safe working practices, interpreting technical data, using diagnostic tools, and conducting post-repair testing to ensure vehicle integrity and compliance with manufacturer specifications.

    City & Guilds Level 3 Diploma in Heavy Vehicle Maintenance and Repair Competence

    1 learning outcomes7 guidance points

    Augment a cycle

    This element focuses on the safe, efficient augmentation of bicycles with accessories, encompassing lights, racks, mudguards, and child seats. Mechanics must interpret manufacturer fitting instructions, select correct tools, and apply mechanical principles to ensure secure, functional installations. Mastery ensures customer satisfaction, legal compliance, and component longevity.

    City & Guilds Level 2 Certificate in Cycle Mechanics, City & Guilds Level 1 Award in Cycle Mechanics

    2 learning outcomes14 guidance points2 criteria

    Introduction to Principles of Vehicle Body and Interior Cleaning

    This subtopic focuses on the foundational principles and procedures for valeting light vehicle interiors and exteriors, emphasizing the importance of adhering to safe working practices and environmental regulations. Learners will acquire practical skills in selecting appropriate cleaning agents, using tools and equipment correctly, and executing systematic cleaning routines to achieve professional standards. The knowledge and competencies developed are directly applicable in automotive maintenance settings, ensuring customer satisfaction and vehicle longevity.

    City & Guilds Level 1 Award in Vehicle Systems Maintenance, City & Guilds Entry Level Diploma in Vehicle Systems Maintenance (Entry 3) , City & Guilds Level 1 Certificate in Vehicle Systems Maintenance +3 more

    16 learning outcomes44 guidance points6 criteria

    Assist in the local movement of rail vehicles to meet operational requirements

    This subtopic focuses on the safe and efficient planning and execution of local rail vehicle movements, including shunting and coupling/uncoupling operations, to meet service requirements. Learners develop the ability to interpret yard plans, communicate effectively, and apply rules and regulations in both routine and non-routine scenarios, ensuring operational continuity and safety.

    City & Guilds Level 2 NVQ Certificate in Rail Services (Shunting)

    6 learning outcomes6 guidance points

    Automotive Internal Combustion and Electric Hybrid Technology Components and Operation

    This subtopic covers the fundamental components and operational principles of hybrid vehicle systems, including both internal combustion engine and electric drivetrain integration. Learners will explore how these systems interact, ensuring safe working practices and effective maintenance procedures in line with manufacturer specifications and industry regulations. Understanding these concepts is critical for performing diagnostics, repairs, and routine servicing on modern hybrid vehicles.

    City & Guilds Level 2 Diploma in Light Vehicle Maintenance & Repair Principles

    1 learning outcomes8 guidance points

    Competency in Appraising Vehicle Damage

    This element develops the learner's competence in systematically appraising vehicle damage, encompassing safe working practices, accurate identification of all damage, effective use of digital imaging equipment, and meticulous recording of findings to formulate suitable repair recommendations. Mastery ensures assessments are thorough, insurer-compliant, and support efficient workshop operations.

    City & Guilds Level 3 Diploma In Vehicle Damage Assessor Competence

    1 learning outcomes7 guidance points

    City & Guilds Level 2 End-point Assessment for Autocare Technician - Core Content

    This element covers the fundamental knowledge, practical skills, and professional behaviours required for an Autocare Technician. It focuses on safe working practices, routine vehicle maintenance, diagnosis and repair of common faults, and effective customer communication, directly underpinning the end-point assessment tasks.

    City & Guilds Level 2 End-point Assessment for Autocare Technician

    3 learning outcomes5 guidance points

    City & Guilds Level 3 End-point Assessment for Heavy Vehicle Service and Maintenance Technician - Core Content

    This core content area covers the essential theoretical knowledge and practical competencies required for heavy vehicle service and maintenance technicians at Level 3. It includes safe working practices, routine inspection and servicing, advanced diagnostic techniques, and compliance with manufacturers' specifications and legal requirements. Mastery of these elements ensures a technician can independently and competently maintain, diagnose, and repair complex heavy vehicle systems to the standards expected in the industry.

    City & Guilds Level 3 End-point Assessment for Heavy Vehicle Service and Maintenance Technician

    3 learning outcomes7 guidance points

    Control utilisation of rolling stock to meet maintenance requirements in the rail industry

    This subtopic focuses on the critical role of the control room in scheduling and directing rolling stock to ensure timely maintenance, balancing operational demands with regulatory and safety requirements. Effective control utilisation requires coordination with maintenance planners, real-time decision-making, and contingency planning to minimise service disruption while maintaining fleet reliability. It encompasses both proactive planning and reactive management, ensuring all trains receive required servicing within mandated intervals.

    City & Guilds Level 2 NVQ Diploma in Rail Services (Control Room Operations)

    1 learning outcomes5 guidance points

    Employment Rights and Responsibilities in the Passenger Transport Sector

    This subtopic explores the statutory and contractual employment rights and responsibilities within the passenger transport sector, focusing on how they safeguard both employees and employers while ensuring operational compliance. Learners examine key legislation, employment contracts, and organisational policies that underpin fair working practices, health and safety, and dispute resolution, directly impacting service delivery and corporate accountability.

    City & Guilds Level 2 Certificate in Rail Engineering Underpinning Knowledge , City & Guilds Level 2 Award in Rail Services , City & Guilds Level 2 NVQ Certificate In Rail Engineering Track Maintenance +3 more

    10 learning outcomes40 guidance points6 criteria

    Accept and return responsibility for the control of railway traction and rolling stock assets

    This element covers the critical procedures for formally accepting control of traction and rolling stock assets at the start of a duty period and returning responsibility at its conclusion. It involves verifying the condition of assets, completing handover documentation, and ensuring compliance with operational and safety regulations to prevent incidents and maintain asset integrity. Learners must demonstrate competence in communication, record-keeping, and safety checks to ensure seamless transitions and asset accountability.

    City & Guilds Level 3 NVQ Certificate In Rail Engineering Traction and Rolling Stock

    1 learning outcomes11 guidance points

    Knowledge in Assessing and Securing the Roadside Situation

    This element focuses on the critical knowledge required to safely assess and secure a roadside incident during tyre fitting operations. Learners must understand organisational procedures, legal requirements (including the Highway Code and Health and Safety at Work Act), and industry codes of practice to protect themselves, the vehicle, and other road users. Practical application involves selecting appropriate personal protective equipment (PPE), positioning warning signs and cones at correct distances, and communicating effectively with recovery services or the public to ensure a safe working area.

    City & Guilds Level 2 Diploma In Vehicle Specialist Tyre Fitting Principles, City & Guilds Level 2 Diploma in Specialist Tyre Fitting Competence, City & Guilds Level 2 Diploma in Vehicle Fitting Competence +1 more

    4 learning outcomes28 guidance points4 criteria

    Knowledge in Diagnosis and Rectification of Motorcycle Chassis Faults

    This unit focuses on developing the in-depth knowledge required to understand motorcycle chassis systems, including frame geometry, suspension dynamics, steering mechanisms, and wheel alignment. It equips learners with systematic diagnostic techniques for identifying and rectifying common chassis faults such as misalignment, abnormal tyre wear, and suspension irregularities, ensuring safe and reliable vehicle operation. Practical application involves using specialist measuring equipment, interpreting manufacturer data, and implementing corrective procedures in line with industry standards.

    City & Guilds Level 3 Diploma in Motorcycle Maintenance and Repair Principles

    1 learning outcomes11 guidance points

    Handle Refrigerants

    This element focuses on the safe and compliant handling of automotive refrigerants, particularly R-134a and R-1234yf, used in vehicle air conditioning systems. It encompasses recovery, recycling, and recharging procedures, alongside strict adherence to F-Gas regulations and environmental protocols. Mastery ensures technicians prevent harmful emissions, protect system integrity, and maintain legal compliance during MET operations in accident repair.

    City & Guilds Level 3 Diploma in Accident Repair MET Principles

    1 learning outcomes8 guidance points

    Application of Paint Materials to Vehicles Using Spray Gun Techniques

    This element covers the essential skills and knowledge required to safely and effectively apply foundation (primer) coat materials to vehicle panels using spray gun equipment. Learners will understand the importance of surface preparation, correct spray gun setup, and application techniques that ensure adhesion, corrosion protection, and a smooth base for subsequent paint layers.

    City & Guilds Level 1 Diploma in Accident Repair Body , City & Guilds Level 1 Diploma in Accident Repair Paint

    12 learning outcomes15 guidance points2 criteria

    Competency in Applying Fillers and Foundation Materials

    This subtopic focuses on developing the learner's ability to safely and effectively prepare vehicle surfaces and apply filler and foundation materials, including primers and stoppers, to achieve a flawless substrate for topcoat application. It covers surface assessment, mixing ratios, application techniques, curing, and finishing, alongside the imperative of adhering to health and safety regulations and manufacturer guidelines. Mastery here ensures repairs are durable, corrosion-resistant, and meet industry standards for professional paint finishes.

    City & Guilds Level 2 Diploma in Accident Repair Paint Competence

    1 learning outcomes8 guidance points

    City & Guilds Level 3 End-point Assessment for Vehicle Damage Mechanical, Electrical and Trim Technician - Core Content

    The core content for the Vehicle Damage Mechanical, Electrical and Trim Technician apprenticeship encapsulates the essential underpinning knowledge and practical competencies required to carry out safe, high-quality repairs on light vehicles. It covers legislative and health & safety requirements, diagnostic principles, and the correct use of specialist tools and equipment when rectifying mechanical, electrical, and trim damage, ensuring vehicles are returned to manufacturer-approved standards.

    City & Guilds Level 3 End-point Assessment for Vehicle Damage Mechanical, Electrical and Trim Technician

    3 learning outcomes7 guidance points

    Knowledge of Diagnosis and Rectification of Heavy Transmission and Driveline Faults

    This subtopic covers the principles of operation, fault diagnosis, and rectification procedures for heavy vehicle transmission and driveline systems, including manual and automated gearboxes, clutches, propeller shafts, and final drive units. Learners must demonstrate the ability to interpret technical data, use diagnostic equipment, and apply systematic fault-finding techniques to identify and repair mechanical and electronic faults. The focus is on developing competent, safe, and efficient practices in line with manufacturer specifications and industry standards.

    City & Guilds Level 3 Diploma in Heavy Vehicle Maintenance and Repair Principles , City & Guilds Level 3 Diploma in Heavy Vehicle Maintenance and Repair Competence

    2 learning outcomes16 guidance points2 criteria

    City & Guilds Level 3 End-point Assessment for Vehicle Damage Paint Technician - Core Content

    This element covers the fundamental competencies required for a Vehicle Damage Paint Technician at Level 3, focusing on the preparation, application, and finishing of vehicle paint systems to industry standards. It integrates knowledge of materials, colour theory, and repair techniques with practical application in a workshop environment, ensuring candidates can deliver high-quality, durable paint finishes while adhering to health and safety regulations.

    City & Guilds Level 3 End-point Assessment for Vehicle Damage Paint Technician

    3 learning outcomes5 guidance points

    City & Guilds Level 2 Extended Technical Occupational Entry for Light Vehicle Service and Maintenance Technicians (Diploma) - Core Content

    This core content forms the foundational knowledge and practical skills required for light vehicle service and maintenance. It encompasses essential health and safety procedures, proper use of hand tools and workshop equipment, and routine inspection and servicing techniques. Learners will develop the ability to interpret technical data, follow standard procedures, and apply these skills in real-world garage environments.

    City & Guilds Level 2 Extended Technical Occupational Entry for Light Vehicle Service and Maintenance Technicians (Diploma)

    3 learning outcomes9 guidance points

    Complying with statutory regulations and organisational safety requirements

    This subtopic addresses the critical obligation to adhere to both external legal mandates and internal company protocols during track renewal operations. Learners gain essential knowledge of the Health and Safety at Work Act, Railway Safety Regulations, and Network Rail standards, alongside practical application of risk assessments, safe working methods, and incident reporting. Mastery of this area ensures not only personal safety but also legal compliance and the prevention of operational delays or penalties.

    City & Guilds Level 1 NVQ Certificate in Track Renewals

    6 learning outcomes10 guidance points

    Knowledge of Removing, Refurbishing and Fitting Trim Components

    This topic covers the removal, refurbishment, and fitting of trim components in vehicle accident repair. Learners understand trim construction and refurbishment methods.

    City & Guilds Level 3 Diploma in Accident Repair MET Competence, City & Guilds Level 3 Diploma in Accident Repair MET Principles

    6 learning outcomes14 guidance points2 criteria

    Monitor the performance and condition of Permanent Way assets

    This element focuses on the skills and knowledge needed to systematically inspect, measure, and assess the condition of Permanent Way assets, including rails, sleepers, ballast, and fastenings. It covers the use of monitoring tools, interpretation of data, and reporting to maintain safe and efficient railway operations. Learners will develop competence in identifying defects and applying industry standards.

    City & Guilds Level 2 NVQ Diploma In Rail Engineering Track Maintenance, City & Guilds Level 2 NVQ Certificate In Rail Engineering Track Maintenance

    8 learning outcomes15 guidance points2 criteria

    Knowledge of Support for Job Roles in the Automotive Work Environment

    This element covers the foundational knowledge required to function effectively within an automotive workplace, focusing on understanding organisational structures, information handling, and communication protocols. It emphasises the practical application of these concepts to support job roles, ensure seamless repair operations, and foster professional relationships with colleagues and customers.

    City & Guilds Level 2 Diploma In Vehicle Specialist Tyre Fitting Principles, City & Guilds Level 3 Diploma in Motorcycle Maintenance and Repair Principles , City & Guilds Level 2 Diploma in Motorcycle Maintenance and Repair Principles +25 more

    36 learning outcomes210 guidance points28 criteria

    Competency in Overhauling Heavy Vehicle Transmission Units

    This unit focuses on developing competency in overhauling heavy vehicle transmission units, encompassing safe removal, systematic dismantling, thorough inspection, repair or replacement of worn components, precise reassembly, and correct refitting. Learners must apply manufacturer specifications, use specialist tools, and adhere to stringent health and safety protocols to restore transmission functionality and reliability in commercial vehicles.

    City & Guilds Level 3 Diploma in Heavy Vehicle Maintenance and Repair Competence

    1 learning outcomes11 guidance points

    Competency in Removing and Replacing Exterior Motor Vehicle Body Panels Including Permanently Fixed Components

    This subtopic develops the hands-on competency required for safely removing and refitting exterior body panels, including those permanently fixed by welding or bonding, as part of vehicle accident repair. Learners must integrate technical knowledge from repair manuals with practical skills, using correct tools and methods to avoid damaging components and ensure proper alignment and finish. The task also emphasizes accurate record-keeping to track work done and any further actions needed, reflecting real bodyshop standards.

    City & Guilds Level 2 Diploma in Accident Repair - Body Competence

    1 learning outcomes9 guidance points

    Skills in Applying Fillers and Foundation Materials

    This element focuses on the practical skills required to safely prepare vehicle surfaces and apply body fillers and foundation primers to rectify minor damage. Learners develop proficiency in using technical data sheets, selecting correct abrasives and tools, and achieving contours ready for topcoat application, ensuring corrosion protection and adhesion. The competency also includes accurate documentation of work and recommending further treatments if necessary.

    City & Guilds Level 2 Diploma in Accident Repair Paint Principles , City & Guilds Level 1 Diploma in Accident Repair Paint

    2 learning outcomes16 guidance points2 criteria

    Knowledge of Motor Vehicle Construction and Materials

    This element covers the materials used in motor vehicle body construction, including their properties, formation processes, and the critical link between damage and vehicle safety. Technicians must understand how materials like advanced steels, aluminium, and plastics behave under stress to perform safe and effective repairs. Mastery of this knowledge ensures that structural integrity and occupant protection systems are restored to manufacturer standards.

    City & Guilds Level 2 Diploma in Accident Repair - Body Principles, City & Guilds Level 3 Diploma in Accident Repair Body Principles , City & Guilds Level 2 Diploma in Accident Repair - Body Competence +1 more

    8 learning outcomes27 guidance points4 criteria

    Skills in Removing and Fitting Electronically Controlled Vehicle Mechanical Components

    This subtopic covers the practical skills required to safely remove and install mechanical components that are controlled by electronic systems, such as sensors, actuators, and ECUs. Learners will develop the ability to interpret technical information, select appropriate tools, and follow correct procedures to ensure vehicle integrity and system functionality after repair. The knowledge gained is essential for accident repair technicians working on modern vehicles with advanced driver-assistance systems (ADAS) and integrated electronics.

    City & Guilds Level 3 Diploma in Accident Repair MET Principles

    5 learning outcomes8 guidance points

    Introduction to Vehicle Transmission Systems

    This subtopic introduces learners to the fundamental principles of vehicle transmission systems, focusing on the safe removal and replacement of key components such as clutches, driveshafts, and gear linkages. It emphasizes adherence to workshop health and safety regulations, correct use of tools and equipment, and methodical working practices essential for entry-level automotive technicians. Mastering these skills ensures reliable vehicle performance and lays the groundwork for more advanced drivetrain diagnostics and repair.

    City & Guilds Level 1 Certificate in Vehicle Systems Maintenance, City & Guilds Entry Level Award in Vehicle Systems Maintenance (Entry 3), City & Guilds Entry Level Diploma in Vehicle Systems Maintenance (Entry 3) +3 more

    15 learning outcomes48 guidance points6 criteria

    Skills in Establishing Paint Defects

    This subtopic develops the essential diagnostic and corrective abilities required to accurately identify paint surface imperfections, such as dry spray, runs, orange peel, and contamination, using systematic inspection methods. Learners must safely apply manufacturer specifications, technical data sheets, and standard operating procedures to choose appropriate rectification techniques including flatting, polishing, or full repaint. The focus is on achieving a flawless refinish by linking defect identification to root cause analysis and clear, professional documentation.

    City & Guilds Level 3 Diploma in Accident Repair Paint Principles

    1 learning outcomes5 guidance points

    Knowledge of Removing and Fitting Vehicle Mechanical Components

    This subtopic focuses on the theoretical and practical knowledge required to safely and competently remove and fit mechanical components on accident-damaged vehicles, ensuring correct system operation and alignment with manufacturer specifications. It underpins the MET technician's role in restoring vehicle mechanical integrity post-collision, covering systems such as cooling, suspension, and drivetrain. The learning ensures candidates understand how mechanical systems operate and interact, allowing for accurate diagnosis and seamless refitting after body repairs.

    City & Guilds Level 2 Diploma in in Accident Repair MET Competence, City & Guilds Level 2 Diploma in Accident Repair MET Principles

    2 learning outcomes18 guidance points2 criteria

    Competency in Inspection, Repair and Replacement of Motorcycle Tyres

    This subtopic covers the essential competencies required for safely and effectively inspecting, repairing, and replacing motorcycle tyres and tubes. Learners demonstrate practical skills in wheel removal, tyre dismounting, damage assessment, puncture repair (where permitted), tube replacement, tyre mounting, and static/dynamic balancing, while adhering to health and safety regulations and manufacturer guidelines. Mastery ensures accurate record-keeping and the ability to make informed recommendations on tyre condition, pressure, and suitability for continued use.

    City & Guilds Level 2 Diploma in Vehicle Fitting Competence , City & Guilds Level 2 Diploma in Specialist Tyre Fitting Competence

    7 learning outcomes19 guidance points2 criteria

    Competency in Receiving and Storing Motor Vehicle Parts

    This subtopic focuses on developing the practical skills essential for accurately receiving incoming motor vehicle parts, verifying their condition and conformance to purchase orders, and storing them systematically to maintain inventory integrity. It encompasses preparing the receiving area, applying health and safety protocols, handling parts to prevent damage, and diligently updating both physical and digital records to ensure traceability and stock accuracy. Mastery of these procedures is vital for efficient dealership and parts centre operations, directly impacting workshop productivity and customer satisfaction.

    City & Guilds Level 2 Diploma in Vehicle Parts Competence, City & Guilds Level 3 Diploma in Vehicle Parts Competence

    6 learning outcomes15 guidance points2 criteria

    Skills in Removing and Fitting Electrical Components

    This subtopic develops the essential hands-on skills for safely removing and refitting electrical components on accident-damaged vehicles. It focuses on interpreting technical data, selecting correct tools, and adhering to manufacturer procedures to ensure post-repair functionality and safety. Mastery of these competencies underpins effective MET technician roles in collision repair workshops.

    City & Guilds Level 2 Diploma in Accident Repair MET Principles

    1 learning outcomes10 guidance points

    Competency in Motor Vehicle Body Panel Major Repairs

    This unit develops the advanced skills required to assess, prepare, and execute major repairs on vehicle body panels, including structural straightening, panel replacement, and corrosion repair. Learners apply industry-standard methods such as MIG/MAG welding, adhesive bonding, and metal finishing, ensuring alignment with manufacturer specifications and safety regulations. Competency in recording accurate repair data and advising on further work ensures professional practice and customer satisfaction in body repair environments.

    City & Guilds Level 3 Diploma in in Accident Repair Body Competence

    1 learning outcomes5 guidance points

    Knowledge of Monitoring And Solving Customer Service Problems Within A Vehicle Parts

    This element equips learners with the knowledge to effectively monitor and resolve customer service issues specific to vehicle parts supply, ensuring compliance with legal and organisational standards. It focuses on understanding consumer legislation, internal policies, and systematic problem-solving approaches that maintain service quality and customer satisfaction.

    City & Guilds Level 3 Diploma in Vehicle Parts Principles , City & Guilds Level 3 Diploma in Vehicle Parts Competence

    2 learning outcomes12 guidance points2 criteria

    Contributing to a team

    This element explores the fundamental principles of teamwork within an accident repair environment, emphasising the importance of understanding team structures, communication, and individual responsibility. Learners will gain practical insight into how collaborative effort directly impacts repair quality, efficiency, and workplace safety.

    City & Guilds Level 1 Diploma in Accident Repair Body , City & Guilds Level 1 Diploma in Accident Repair Paint

    10 learning outcomes15 guidance points2 criteria

    Knowledge of Establishing Paint Defects

    This subtopic focuses on the systematic identification of common paint defects in automotive refinishing, such as runs, sags, orange peel, solvent popping, and colour mismatch, linking their root causes to application, environmental, or material factors. It provides foundational knowledge required for effective defect rectification, emphasising correct diagnosis before repair to prevent recurrence.

    City & Guilds Level 3 Diploma in Accident Repair Paint Competence, City & Guilds Level 3 Diploma in Accident Repair Paint Principles

    2 learning outcomes12 guidance points2 criteria

    Obtain and communicate information in the rail industry

    This subtopic equips learners with the essential skills to obtain, verify, and securely store operational information within a rail control environment. It covers the use of communication protocols and technology to relay critical data to colleagues, train crew, and external agencies, ensuring safety and efficiency. Mastery of these competencies is fundamental to maintaining the integrity of rail operations and complying with industry regulations.

    City & Guilds Level 2 NVQ Diploma in Rail Services (Control Room Operations), City & Guilds Level 3 NVQ Certificate In Rail Engineering Traction and Rolling Stock, City & Guilds Level 2 NVQ Certificate in Rail Services (Passenger Services) +3 more

    25 learning outcomes47 guidance points6 criteria

    Knowledge of Motor Vehicle Body Panel Major Repairs

    This subtopic provides the essential theoretical knowledge required for carrying out major repairs to motor vehicle body panels, covering the selection and application of tools and equipment, the properties of materials commonly used in vehicle construction, and the systematic procedures for restoring damaged panels to pre-accident condition. It underpins the practical competencies needed for high-quality accident repair work and ensures that learners can work safely, efficiently, and to manufacturer and industry standards.

    City & Guilds Level 3 Diploma in Accident Repair Body Principles , City & Guilds Level 3 Diploma in in Accident Repair Body Competence

    5 learning outcomes16 guidance points2 criteria

    Remove and replace cycle gear systems

    This element introduces the foundational skills required for the safe and efficient removal, repair (if applicable), and replacement of bicycle gear systems. Learners will develop an understanding of how common gear mechanisms function, and practice using appropriate tools and reference materials to complete these tasks to manufacturer specifications. Mastery of this element ensures that learners can confidently service drivetrain components, a critical aspect of cycle maintenance.

    City & Guilds Level 1 Award in Cycle Mechanics, City & Guilds Level 2 Certificate in Cycle Mechanics

    2 learning outcomes16 guidance points2 criteria

    Knowledge of Routine Motorcycle Maintenance

    This subtopic equips learners with the essential knowledge and practical awareness required to perform routine maintenance on motorcycles, including safety inspections, fluid level checks, and component condition assessments. It emphasizes the importance of following manufacturer guidelines and understanding service schedules to ensure vehicle longevity, reliability, and rider safety. Mastery of these procedures is fundamental for any motorcycle technician, forming the basis for more advanced diagnostic and repair tasks.

    City & Guilds Level 2 Diploma in Motorcycle Maintenance and Repair Principles

    6 learning outcomes9 guidance points

    Knowledge of Receiving and Storing Motor Vehicle Parts

    This element focuses on the correct procedures and legal obligations for receiving and storing motor vehicle parts, ensuring stock integrity, safety, and compliance with regulations such as COSHH and LOLER. Effective practice prevents damage, loss, and contamination, supporting efficient workshop operations and customer satisfaction.

    City & Guilds Level 2 Diploma in Vehicle Parts Principles , City & Guilds Level 3 Diploma in Vehicle Parts Principles , City & Guilds Level 2 Diploma in Vehicle Parts Competence +1 more

    4 learning outcomes33 guidance points4 criteria

    Competency in Maximising Product Sales In A Vehicle Parts Operation

    This subtopic focuses on developing the competency to identify, implement, and evaluate sales enhancement strategies within a vehicle parts operation. It requires learners to apply product knowledge and customer service skills to drive revenue growth, then critically assess the effectiveness of their actions through robust reporting. Practical application includes upselling, promotions, and leveraging seasonal demand.

    City & Guilds Level 3 Diploma in Vehicle Parts Competence

    5 learning outcomes6 guidance points

    Knowledge in Appraising Motor Vehicle Damage

    This subtopic covers the systematic appraisal of motor vehicle damage, focusing on identifying primary impact damage and potential secondary or hidden damage that may affect structural integrity and repair costs. It also addresses the correct use of digital imaging equipment to document vehicle condition accurately, ensuring clear communication with insurers, repairers, and other stakeholders. Mastery involves combining technical knowledge with practical documentation skills to produce thorough, accurate damage assessments.

    City & Guilds Level 3 Diploma In Vehicle Damage Assessor Competence

    1 learning outcomes6 guidance points

    Competency in Supporting Job Roles in the Automotive Work Environment

    This element focuses on developing the core workplace competencies needed to function effectively as a specialist tyre fitter within an automotive environment. Learners will demonstrate how to navigate organisational structures, access and apply job-critical information, and communicate professionally with colleagues and customers. Mastery of these skills ensures efficient teamwork, positive customer relations, and adherence to workplace standards, which are essential for safe and productive tyre fitting operations.

    City & Guilds Level 2 Diploma in Specialist Tyre Fitting Competence, City & Guilds Level 3 Diploma in Heavy Vehicle Maintenance and Repair Competence , City & Guilds Level 2 Diploma in Accident Repair - Body Competence +10 more

    16 learning outcomes93 guidance points13 criteria

    Knowledge of Removing and Replacing Heavy Vehicle Electrical Units and Components

    This subtopic explores the essential electrical and electronic principles that govern heavy vehicle systems, focusing on batteries, starting, charging, and auxiliary circuits. Learners gain hands-on expertise in safely isolating, removing, replacing, and testing electrical units and components, ensuring adherence to manufacturer guidelines and health and safety regulations.

    City & Guilds Level 2 Diploma in Heavy Vehicle Maintenance and Repair Principles, City & Guilds Level 2 Diploma in Heavy Vehicle Maintenance and Repair Competence

    6 learning outcomes18 guidance points2 criteria

    Install and test railway traction and rolling stock assets and components

    This subtopic focuses on the practical installation and subsequent testing of traction and rolling stock components, ensuring they meet stringent safety and performance standards. Learners develop skills in reading engineering drawings, following method statements, and applying testing procedures to verify electrical continuity, mechanical integrity, and correct operation. The knowledge and ability are critical for maintaining the reliability and safety of rail vehicles in a high-risk environment.

    City & Guilds Level 3 NVQ Certificate In Rail Engineering Traction and Rolling Stock

    1 learning outcomes8 guidance points

    Knowledge of Inspection, Repair and Replacement of High Performance Light Vehicle Tyres

    This element covers the specialised knowledge and skills required for the inspection, repair, and replacement of high performance light vehicle tyres, including construction features such as run-flat and low-profile designs. It emphasizes adherence to relevant legislation (e.g., road traffic acts) and workplace procedures to ensure safety and compliance when using specialist tools like tyre changers and balancers. Learners gain the competency to assess tyre condition, identify repairable damage, select appropriate repair materials, and correctly refit tyres to maintain vehicle performance and safety.

    City & Guilds Level 2 Diploma in Vehicle Fitting Principles , City & Guilds Level 2 Diploma in Specialist Tyre Fitting Competence, City & Guilds Level 2 Diploma in Vehicle Fitting Competence +1 more

    4 learning outcomes34 guidance points4 criteria

    Knowledge of Overhauling Heavy Vehicle Engine Mechanical Units

    This subtopic develops the knowledge and skills required to systematically overhaul heavy vehicle engine mechanical units, from initial diagnosis through to final testing. Learners must understand the principles of disassembly, inspection, measurement, repair or replacement of components, and reassembly, strictly following manufacturer data and industry safety standards. Practical application ensures competence in restoring engine performance and reliability in line with vocational expectations.

    City & Guilds Level 3 Diploma in Heavy Vehicle Maintenance and Repair Principles , City & Guilds Level 3 Diploma in Heavy Vehicle Maintenance and Repair Competence

    2 learning outcomes14 guidance points2 criteria

    Maintenance of Signalling Assets using complex processes

    This element focuses on the maintenance of signalling assets requiring advanced diagnostic techniques, system integration checks, and adherence to rigorous safety protocols. Learners must demonstrate the ability to use specialist test equipment, interpret complex circuit diagrams, and apply methodical fault-finding processes to ensure railway signalling integrity and operational reliability.

    City & Guilds Level 3 NVQ Diploma in Rail Engineering Signalling Maintainer and Fault Finder

    1 learning outcomes9 guidance points

    Maintain and develop personal knowledge, understanding and skills in the rail industry

    This element focuses on the rail operative's duty to proactively maintain and enhance personal competence within the passenger services role. It involves systematically identifying development needs, engaging with learning opportunities, and reflecting on outcomes to align with safety, regulatory, and customer service standards. Practical application ensures that staff remain adaptable, compliant, and effective in delivering high-quality rail services.

    City & Guilds Level 2 NVQ Diploma in Rail Services (Passenger Services), City & Guilds Level 2 NVQ Certificate in Rail Services (Passenger Services), City & Guilds Level 2 NVQ Diploma in Rail Services (Driving) +2 more

    23 learning outcomes35 guidance points5 criteria

    Knowledge of Overhauling Light Vehicle Engine Units

    Overhauling light vehicle engine units involves the systematic disassembly, inspection, measurement, and replacement of worn or damaged components to restore the engine to manufacturer specifications. This topic equips learners with the practical skills and theoretical knowledge to safely use workshop tools and equipment, interpret technical data, and apply correct engineering practices during the rebuild process. Mastery of this unit ensures that a reconditioned engine performs reliably, meets emission standards, and avoids premature failure in service.

    City & Guilds Level 2 Diploma in Light Vehicle Maintenance & Repair Principles

    1 learning outcomes9 guidance points

    Remove and replace cycle hub bearings

    This subtopic focuses on the practical skills and theoretical knowledge required to safely and efficiently remove and replace bearings in bicycle hubs, a critical task for maintaining wheel performance and longevity. Learners must understand the differences between cup-and-cone and cartridge bearing systems, select appropriate tools, and follow precise procedures to avoid damage. Successful completion ensures a mechanic can restore hub function, prevent premature wear, and guarantee rider safety.

    City & Guilds Level 2 Certificate in Cycle Mechanics, City & Guilds Level 1 Award in Cycle Mechanics

    2 learning outcomes16 guidance points2 criteria

    Skills in Removing and Fitting Vehicle Electronic Components and Systems

    This topic focuses on safely removing and fitting vehicle electronic components and systems in accident repair. It covers using relevant information, tools, and equipment, as well as recording work and making recommendations. Emphasis is on safety and precision.

    City & Guilds Level 3 Diploma in Accident Repair MET Principles

    1 learning outcomes6 guidance points

    Organise Local Signal Engineering Activities

    This unit covers organising local signal engineering activities, including planning, resource allocation, and compliance with procedures.

    City & Guilds Level 3 NVQ Diploma in Rail Engineering Signalling Maintainer and Fault Finder

    1 learning outcomes6 guidance points

    Maintain effective working relationships with colleagues in the rail industry

    This element focuses on the interpersonal skills essential for fostering a collaborative and respectful work environment within rail passenger services. Learners will develop the ability to communicate clearly, support team members, and uphold equality and diversity principles, directly enhancing operational safety, efficiency, and customer experience in a safety-critical industry.

    City & Guilds Level 2 NVQ Certificate in Rail Services (Passenger Services), City & Guilds Level 2 NVQ Diploma in Rail Services (Passenger Services), City & Guilds Level 2 NVQ Diploma in Rail Services (Driving) +2 more

    23 learning outcomes34 guidance points5 criteria

    Introduction to Vehicle Wheels and Tyre Systems

    This subtopic covers the fundamental skills and knowledge required to safely remove, replace, and inspect vehicle wheels and tyres. Learners will gain practical competence in following approved procedures, ensuring personal safety and vehicle integrity. These skills are essential for routine maintenance and pre-use checks in the automotive industry.

    City & Guilds Level 1 Award in Vehicle Systems Maintenance, City & Guilds Entry Level Certificate in Vehicle Systems Maintenance (Entry 3) , City & Guilds Level 1 Certificate in Vehicle Systems Maintenance +3 more

    23 learning outcomes42 guidance points6 criteria

    Remove and replace cycle tubular and tubeless tyres

    This element focuses on the safe and efficient removal and replacement of tubular and tubeless cycle tyres, a critical skill for bicycle mechanics. Learners must locate and interpret manufacturer specifications, understand the structural and operational differences between tubular and tubeless systems, and competently use appropriate tools. The process often involves handling wheels fitted with non-standard braking systems (e.g., disc brakes), requiring additional care to avoid damage to brake components and to ensure correct reinstallation.

    City & Guilds Level 2 Certificate in Cycle Mechanics, City & Guilds Level 1 Award in Cycle Mechanics

    2 learning outcomes20 guidance points2 criteria

    Knowledge of Heavy Vehicle Engine Mechanical, Lubrication and Cooling System Units and Components

    This subtopic covers the fundamental principles of heavy vehicle engine mechanical, lubrication, and cooling systems, including their components and operation. It equips learners with the knowledge to perform checks, replacements, and tests on these systems, ensuring they can maintain and repair heavy vehicle engines safely and efficiently in a workshop environment.

    City & Guilds Level 2 Diploma in Heavy Vehicle Maintenance and Repair Competence , City & Guilds Level 2 Diploma in Heavy Vehicle Maintenance and Repair Principles

    7 learning outcomes14 guidance points2 criteria

    Knowledge of Removing and Fitting Motor Mechanical, Electrical and Trim _MET_ Components to Vehicles

    This unit covers the theoretical knowledge and practical skills required to safely remove and refit a range of motor vehicle mechanical, electrical, and trim (MET) components as part of accident repair processes. It emphasises the importance of following manufacturer-recommended procedures to maintain vehicle integrity, functionality, and safety standards. Learners will understand the critical steps involved in identification, disconnection, storage, and reassembly of these components.

    City & Guilds Level 2 Diploma in Accident Repair - Body Principles, City & Guilds Level 2 Diploma in Accident Repair - Body Competence

    2 learning outcomes13 guidance points2 criteria

    Knowledge of Overhauling Heavy Vehicle Steering and Suspension Units

    This subtopic covers the systematic process of overhauling heavy vehicle steering and suspension systems, including disassembly, inspection, measurement, and replacement of worn components to restore safe and reliable vehicle handling. Learners must understand the interaction between steering geometry and suspension dynamics, and apply manufacturer guidelines to ensure compliance with roadworthiness standards.

    City & Guilds Level 3 Diploma in Heavy Vehicle Maintenance and Repair Principles , City & Guilds Level 3 Diploma in Heavy Vehicle Maintenance and Repair Competence

    2 learning outcomes13 guidance points2 criteria

    Operate control room equipment to meet operational requirements in the rail industry

    This subtopic equips learners with the competence to safely and efficiently operate critical control room equipment such as signalling panels, communication systems (e.g., GSM-R), and train describer units, ensuring seamless rail traffic management. It also focuses on developing the skills to promptly identify, manage, and mitigate the impact of equipment failures, maintaining operational safety and regulatory compliance.

    City & Guilds Level 2 NVQ Diploma in Rail Services (Control Room Operations)

    6 learning outcomes8 guidance points

    Skills in Assessing and Securing the Roadside Situation

    This element equips learners with the essential skills to safely manage and secure a roadside incident scene, particularly during tyre-related breakdowns. It covers dynamic risk assessment, effective use of warning equipment, and clear communication protocols to protect both the operative and other road users. Practical application involves real-world scenarios where quick, correct decisions can prevent further incidents and ensure compliance with health and safety regulations.

    City & Guilds Level 2 Diploma In Vehicle Specialist Tyre Fitting Principles, City & Guilds Level 2 Diploma in Vehicle Fitting Principles

    2 learning outcomes10 guidance points2 criteria

    Prepare small plant, measuring equipment and tools for Permanent Way renewal or maintenance

    This element covers the essential preparatory activities for small plant, measuring equipment, and tools used in permanent way (track) renewal or maintenance. Learners must ensure all assets are safe, calibrated, and functionally ready for use, adhering to industry standards and work instructions. The focus is on minimising downtime and preventing failures through systematic checks, correct fuel/oil levels, and appropriate tool selection, directly supporting efficient track engineering operations.

    City & Guilds Level 2 NVQ Certificate In Rail Engineering Track Maintenance, City & Guilds Level 2 NVQ Diploma In Rail Engineering Track Maintenance, City & Guilds Level 1 NVQ Certificate in Track Renewals

    9 learning outcomes26 guidance points3 criteria

    Knowledge of Preparing Metal and Pre-Painted Surfaces

    This element equips learners with the essential knowledge to accurately identify vehicle body surfaces—whether new, repaired, or pre-painted—that require foundation or topcoat materials. It covers the systematic preparation processes, including cleaning, degreasing, abrading, and masking, to ensure optimal paint adhesion and a flawless finish. Mastery of these techniques is critical for preventing defects and meeting industry standards in collision repair environments.

    City & Guilds Level 2 Diploma in Accident Repair Paint Competence , City & Guilds Level 3 Diploma in Accident Repair Paint Competence, City & Guilds Level 1 Diploma in Accident Repair Paint +2 more

    10 learning outcomes38 guidance points5 criteria

    Knowledge of Participating In Motor Vehicle Parts Stocktaking Activities

    This element covers the comprehensive process of conducting stocktakes for motor vehicle parts, including understanding their purpose, frequency, preparation, contingency planning, execution, and reporting. Accurate stocktaking is essential for maintaining inventory integrity, meeting financial and regulatory requirements, and ensuring customer service levels. Learners will gain the knowledge to participate effectively in these activities, contributing to the efficient running of a parts department.

    City & Guilds Level 3 Diploma in Vehicle Parts Principles , City & Guilds Level 3 Diploma in Vehicle Parts Competence

    2 learning outcomes13 guidance points2 criteria

    Skills in Removing and Fitting Trim Components

    This element focuses on the practical skills required to safely remove and refit vehicle interior and exterior trim components during accident repair. It encompasses interpreting manufacturer data, selecting correct tools, applying safe working practices, and documenting the process to ensure vehicle integrity and customer satisfaction.

    City & Guilds Level 2 Diploma in Accident Repair MET Principles

    1 learning outcomes8 guidance points

    Knowledge of Motor Vehicle Body Resistance Spot Welding Operations

    This subtopic covers the core knowledge required for safe and effective resistance spot welding in motor vehicle body repair. It addresses hazard identification, selection and maintenance of spot welding equipment, and the practical techniques for producing structurally sound welds in accordance with manufacturer standards. Mastery of these operations is essential for ensuring vehicle integrity and corrosion protection.

    City & Guilds Level 3 Diploma in Accident Repair Body Principles , City & Guilds Level 2 Diploma in Accident Repair - Body Competence , City & Guilds Level 3 Diploma in in Accident Repair Body Competence +1 more

    9 learning outcomes26 guidance points4 criteria

    Competency in Monitoring And Solving Customer Service Problems Within A Vehicle Parts Environment

    This subtopic develops competence in monitoring and solving customer service problems within a vehicle parts environment, emphasising immediate resolution, identification of recurring issues, and implementation of preventative measures. Learners gain practical skills in root cause analysis, customer communication, and service improvement to enhance operational efficiency and customer loyalty.

    City & Guilds Level 3 Diploma in Vehicle Parts Competence

    6 learning outcomes8 guidance points

    Knowledge in Establishing and Recording Vehicle Data

    This element focuses on the critical skill of accurately collecting and recording vehicle data prior to damage assessment. It covers identification of vehicle specifications, verification of pre-accident condition through inspection and documentation, and the systematic recording of ancillary information that influences repair or valuation decisions. Mastery ensures that assessors provide reliable, evidence-based reports to insurers and repair networks, supporting fair claim settlements and efficient workshop processes.

    City & Guilds Level 3 Diploma In Vehicle Damage Assessor Competence

    4 learning outcomes4 guidance points

    Competency in Inspection, Testing and Replacement of Vehicle Batteries and Related Components

    This subtopic focuses on the practical competency required to safely inspect, test, and replace vehicle batteries and associated components in accordance with industry standards and health and safety regulations. Learners must demonstrate the ability to use diagnostic equipment to assess battery condition, perform physical inspections, and execute removal and replacement procedures while minimizing risk to vehicle electronic systems. The outcome includes the preparation of accurate records and evidence-based recommendations for service or replacement.

    City & Guilds Level 2 Diploma in Vehicle Fitting Competence

    1 learning outcomes9 guidance points

    Knowledge of Inspection, Repair and Replacement of Motorcycle Tyres

    This subtopic focuses on the comprehensive knowledge required for motorcycle tyre inspection, repair, and replacement, encompassing tyre construction, relevant legislation, and specialised workplace procedures. It equips learners with the ability to select and correctly use tools and equipment, understand material specifications for repairs, and execute the full process of inspection, removal, repair, and safe refitting. Practical application ensures compliance with safety standards, prolongs tyre service life, and underpins professional competency in the vehicle fitting trade.

    City & Guilds Level 2 Diploma in Vehicle Fitting Principles , City & Guilds Level 2 Diploma in Specialist Tyre Fitting Competence, City & Guilds Level 2 Diploma in Vehicle Fitting Competence +1 more

    9 learning outcomes33 guidance points4 criteria

    Skills in Health, Safety and Good Housekeeping in the Automotive Environment

    This subtopic focuses on the fundamental importance of health, safety, and good housekeeping practices specific to an automotive accident repair paint environment. Learners must demonstrate the ability to identify hazards, use personal protective equipment (PPE) correctly, protect customer vehicles from damage during repair, and maintain a clean and organized workspace to ensure both personal safety and operational efficiency. Mastery of these skills is essential to safe working and is a critical component of assessment in the practical environment.

    City & Guilds Level 2 Diploma in Accident Repair Paint Principles , City & Guilds Level 3 Diploma in Accident Repair Paint Principles , City & Guilds Level 2 Diploma In Vehicle Specialist Tyre Fitting Principles +14 more

    32 learning outcomes140 guidance points17 criteria

    Knowledge of Selecting and Issuing Motor Vehicle Parts

    This subtopic equips learners with the ability to accurately select and issue motor vehicle parts by applying knowledge of vehicle systems, parts identification, and legal requirements. It covers the use of parts catalogues and electronic systems, understanding of terminology, and adherence to procedures that ensure customer satisfaction and compliance with safety and trade regulations. Practical application involves confirming part compatibility, handling parts safely, and maintaining documentation for traceability.

    City & Guilds Level 2 Diploma in Vehicle Parts Principles , City & Guilds Level 3 Diploma in Vehicle Parts Principles , City & Guilds Level 2 Diploma in Vehicle Parts Competence +1 more

    4 learning outcomes27 guidance points4 criteria

    Skills in Diagnosing and Rectifying Motorcycle Chassis System Faults

    This element focuses on developing advanced diagnostic and rectification skills for motorcycle chassis systems, including frames, suspension, steering, and braking components. Learners will apply systematic fault-finding techniques, using manufacturer data and specialist tools, to restore chassis integrity and performance, ensuring compliance with safety and roadworthiness standards. Mastery of these skills is essential for professional motorcycle technicians to deliver reliable, safe, and efficient repairs in a commercial workshop environment.

    City & Guilds Level 3 Diploma in Motorcycle Maintenance and Repair Principles

    1 learning outcomes9 guidance points

    Competency in Selecting and Issuing Motor Vehicle Parts

    This element develops the practical skills required to accurately identify and locate motor vehicle parts from stock systems, ensuring they meet customer specifications. It also covers maintaining accurate stock records and professionally issuing parts, reinforcing the competence needed for efficient parts department operations in the automotive sector.

    City & Guilds Level 2 Diploma in Vehicle Parts Competence, City & Guilds Level 3 Diploma in Vehicle Parts Competence

    5 learning outcomes14 guidance points2 criteria

    Knowledge of Overhauling Light Vehicle Steering and Suspension Units

    This subtopic covers the principles and procedures for overhauling light vehicle steering and suspension units, including identification of components, wear assessment, replacement, and adjustment. Learners must understand manufacturer specifications, safe workshop practices, and the implications of system faults on vehicle handling and safety. The knowledge is applied in practical settings to ensure roadworthiness and compliance with legal standards.

    City & Guilds Level 2 Diploma in Light Vehicle Maintenance & Repair Principles

    1 learning outcomes7 guidance points

    Competency in Motor Vehicle Body Resistance Spot Welding Operations

    This subtopic covers the essential competencies required to perform motor vehicle body resistance spot welding operations safely and effectively, as part of the City & Guilds Level 3 Diploma in Accident Repair Body Competence. Learners must demonstrate the ability to interpret technical data, select and prepare appropriate tools and equipment, execute precise spot welds in accordance with industry specifications, and document work outcomes with suitable recommendations, all while adhering to strict health and safety protocols.

    City & Guilds Level 3 Diploma in in Accident Repair Body Competence, City & Guilds Level 2 Diploma in Accident Repair - Body Competence

    2 learning outcomes17 guidance points2 criteria

    Effective skills, qualities and attitudes for learning and work

    This unit covers effective skills, qualities, and attitudes for learning and work, including communication and teamwork. Learners will demonstrate positive behaviours and understand the importance of effective communication.

    City & Guilds Level 1 Diploma in Accident Repair Paint, City & Guilds Level 1 Diploma in Accident Repair Body

    8 learning outcomes14 guidance points2 criteria

    Introduction to Vehicle Workshop Bench Skills

    This unit introduces vehicle workshop bench skills, focusing on safe procedures for working on engine systems and basic bench techniques. Learners must demonstrate practical skills and safety awareness.

    City & Guilds Level 1 Certificate in Vehicle Systems Maintenance, City & Guilds Entry Level Diploma in Vehicle Systems Maintenance (Entry 3) , City & Guilds Entry Level Award in Vehicle Systems Maintenance (Entry 3) +5 more

    29 learning outcomes67 guidance points8 criteria

    Skills in Diagnosing and Rectifying Motorcycle Electrical Faults

    This subtopic focuses on the systematic and safe diagnosis and rectification of electrical faults on modern motorcycles, encompassing logical fault-finding procedures, use of specialised test equipment, and adherence to service and safety standards. Learners will develop the ability to interpret wiring diagrams, isolate circuit malfunctions, carry out repairs and replacements, and verify system integrity, ensuring customer satisfaction and compliance with manufacturer specifications.

    City & Guilds Level 3 Diploma in Motorcycle Maintenance and Repair Principles

    1 learning outcomes7 guidance points

    Manage conflict in the rail industry

    This subtopic focuses on developing the competency to effectively manage conflict situations encountered in rail passenger services. Learners will acquire skills to assess potentially volatile situations, make informed decisions about necessary actions, and implement de-escalation strategies while adhering to rail industry safety and customer service standards. Mastery of these skills ensures the safety of passengers and staff and maintains a positive travel environment.

    City & Guilds Level 2 NVQ Certificate in Rail Services (Passenger Services), City & Guilds Level 2 NVQ Diploma in Rail Services (Passenger Services)

    12 learning outcomes14 guidance points2 criteria

    Plan for further professional development in the rail industry

    This subtopic focuses on the systematic approach to identifying and pursuing professional development opportunities within the rail engineering signalling sector. It covers the methods for self-assessment against industry competence standards, setting SMART objectives aligned with career progression, and utilising resources such as training providers, mentoring, and professional bodies. The aim is to ensure maintainers and fault finders can proactively manage their own learning to meet evolving technological and safety demands in the rail industry.

    City & Guilds Level 3 NVQ Diploma in Rail Engineering Signalling Maintainer and Fault Finder, City & Guilds Level 3 NVQ Certificate In Rail Engineering Traction and Rolling Stock

    2 learning outcomes14 guidance points2 criteria

    Knowledge of Heavy Vehicle Fuel, Air Supply and Exhaust System Units and Components

    This element covers the operational principles of heavy vehicle fuel, air intake, and exhaust systems, including common rail diesel injection, turbocharging, and aftertreatment devices. It integrates knowledge of Euro VI emission standards and practical competence in diagnosing, replacing, and testing components using manufacturer procedures.

    City & Guilds Level 2 Diploma in Heavy Vehicle Maintenance and Repair Competence , City & Guilds Level 2 Diploma in Heavy Vehicle Maintenance and Repair Principles

    8 learning outcomes18 guidance points2 criteria

    Plan protection requirements in the rail industry

    This subtopic covers the critical process of planning protection requirements to ensure the safety of personnel and trains during engineering work or maintenance on the rail infrastructure. It involves interpreting safety standards, coordinating with control room staff, and accurately documenting isolations, line blockages, and possession arrangements to prevent incidents.

    City & Guilds Level 2 NVQ Diploma in Rail Services (Control Room Operations)

    6 learning outcomes9 guidance points

    Prepare to undertake duties in the rail industry

    This element focuses on the critical personal readiness required to undertake duties safely and effectively within the rail engineering track maintenance environment. Learners will explore the importance of physical and mental preparation, adherence to industry regulations, and the use of appropriate personal protective equipment (PPE) to minimise risk. Mastering these fundamentals ensures compliance with safety-critical procedures and supports a culture of zero harm in a high-hazard industry.

    City & Guilds Level 2 NVQ Diploma In Rail Engineering Track Maintenance, City & Guilds Level 2 NVQ Certificate In Rail Engineering Track Maintenance, City & Guilds Level 2 NVQ Diploma in Rail Services (Control Room Operations) +7 more

    31 learning outcomes79 guidance points10 criteria

    Competency in Light Vehicle Four Wheel Alignment

    This element covers the practical skills and underpinning knowledge required to safely carry out four wheel alignment checks and adjustments on light vehicles. Learners will develop competency in using alignment equipment, interpreting measurements, and making precise adjustments to ensure vehicle stability, tyre wear optimisation, and compliance with manufacturer specifications. Accurate recording of data and providing clear recommendations are integral to professional practice.

    City & Guilds Level 2 Diploma in Vehicle Fitting Competence , City & Guilds Level 2 Diploma in Specialist Tyre Fitting Competence

    9 learning outcomes16 guidance points2 criteria

    Skills in Preparing Metal and Pre-Painted Surfaces

    This subtopic focuses on the essential skills required to prepare metal and pre-painted surfaces for automotive refinishing, ensuring proper adhesion of foundation materials and topcoats. It encompasses safe working practices, correct selection and use of tools and abrasives, interpretation of technical data, and systematic recording of processes and recommendations. Mastery of these skills is critical for achieving durable, corrosion-resistant finishes that meet industry standards.

    City & Guilds Level 3 Diploma in Accident Repair Paint Principles , City & Guilds Level 2 Diploma in Accident Repair Paint Principles , City & Guilds Level 1 Diploma in Accident Repair Paint

    3 learning outcomes30 guidance points3 criteria

    Knowledge of Overhauling Heavy Vehicle Transmission Units

    This subtopic covers the theoretical and practical knowledge required to safely and effectively overhaul heavy vehicle transmissions, including gearboxes and final drive units. Learners will understand the principles of disassembly, inspection, fault diagnosis, component replacement, reassembly, and testing. This knowledge is essential for ensuring vehicle reliability, safety, and compliance with manufacturer specifications in a commercial vehicle workshop.

    City & Guilds Level 3 Diploma in Heavy Vehicle Maintenance and Repair Principles , City & Guilds Level 3 Diploma in Heavy Vehicle Maintenance and Repair Competence

    2 learning outcomes14 guidance points2 criteria

    Repair a cycle puncture

    This subtopic covers the systematic procedure for repairing a punctured inner tube on a bicycle's rear wheel, emphasizing safety, correct tool usage, and understanding of wheel and tyre components. Learners must demonstrate the ability to diagnose the puncture, remove and refit the wheel and tyre, and restore roadworthiness while adhering to industry standards and health and safety regulations.

    City & Guilds Level 2 Certificate in Cycle Mechanics, City & Guilds Level 1 Award in Cycle Mechanics

    2 learning outcomes18 guidance points2 criteria

    Knowledge of Overhauling Light Vehicle Transmission Units

    This subtopic focuses on the theoretical knowledge and practical understanding required to overhaul light vehicle gearboxes and final drive units. It encompasses the complete process from initial diagnosis and disassembly through inspection, component replacement, and reassembly, culminating in functional testing to ensure reliable operation and adherence to manufacturer specifications.

    City & Guilds Level 2 Diploma in Light Vehicle Maintenance & Repair Principles

    1 learning outcomes8 guidance points

    Knowledge of Removing and Fitting Non Permanently Fixed Motor Vehicle Body Panels

    This unit focuses on developing the practical skills and theoretical knowledge required to safely and correctly remove and refit non-permanently attached body panels, such as bumpers, wings, and bonnets. It emphasises the importance of proper handling, alignment, and inspection to ensure vehicle integrity, corrosion protection, and adherence to manufacturer specifications. Learners will understand how to select appropriate tools, follow safe working procedures, and assess the condition of components and fixings to restore vehicles to pre-accident condition.

    City & Guilds Level 2 Diploma in Accident Repair Paint Competence , City & Guilds Level 2 Diploma in Accident Repair - Body Principles, City & Guilds Level 2 Diploma in Accident Repair - Body Competence +2 more

    5 learning outcomes39 guidance points5 criteria

    Competency in Participating In Motor Vehicle Parts Stocktaking Activities

    This subtopic focuses on the essential competency required to effectively participate in motor vehicle parts stocktaking activities. Learners will develop the skills to prepare for, execute, and report on stock counts, ensuring inventory accuracy and contributing to operational efficiency. Practical application includes using stock control systems, handling discrepancies, and understanding the financial and logistical implications of stock management.

    City & Guilds Level 3 Diploma in Vehicle Parts Competence

    5 learning outcomes7 guidance points

    Competency Required to Inspect Heavy Vehicles to Comply with Legal Requirements

    This subtopic ensures learners can perform comprehensive heavy vehicle inspections to meet legal standards, encompassing safe working practices, correct interpretation of technical data, proficient use of specialist tools, systematic checking of vehicle systems, and accurate documentation of findings with clear recommendations for compliance and roadworthiness.

    City & Guilds Level 3 Diploma in Heavy Vehicle Maintenance and Repair Competence

    1 learning outcomes9 guidance points

    Skills in Materials, Fabrication, Tools and Measuring Devices used in the Automotive Environment

    This element develops essential hands-on skills in selecting, using, and maintaining a range of hand tools and measuring devices critical for precision in automotive body repair and MET (Mechanical, Electrical, Trim) work. Learners will gain proficiency in preparing and operating common workshop equipment, selecting appropriate materials for vehicle repair, and applying fabrication and fitting principles—ensuring repairs meet industry standards and safety regulations. Mastery of these fundamental skills underpins all subsequent accident repair tasks, enabling technicians to carry out accurate, high-quality workmanship in real-world bodyshop environments.

    City & Guilds Level 2 Diploma in in Accident Repair MET Competence, City & Guilds Level 3 Diploma in Accident Repair MET Competence, City & Guilds Level 2 Diploma in Heavy Vehicle Maintenance and Repair Principles +12 more

    24 learning outcomes127 guidance points15 criteria

    Knowledge of Inspection, Testing and Replacement of Vehicle Batteries and Related Components

    This element covers the fundamental knowledge required for safely and effectively inspecting, testing, and replacing vehicle batteries and their associated components. Learners gain insight into the correct selection and use of diagnostic tools, the characteristics of different battery types and charging systems, and the systematic procedures for battery removal and installation. This knowledge is essential for maintaining vehicle electrical integrity and preventing component damage or personal injury.

    City & Guilds Level 2 Diploma in Vehicle Fitting Principles , City & Guilds Level 2 Diploma in Vehicle Fitting Competence

    2 learning outcomes17 guidance points2 criteria

    Skills in Removing, Refurbishing and Fitting Trim Components

    This subtopic focuses on developing the practical skills required to safely remove, refurbish, and fit automotive trim components in accident repair contexts. Learners will apply technical knowledge to select and use appropriate tools and equipment, interpret repair manuals, and ensure compliance with health and safety regulations. Mastery ensures efficient restoration of vehicle interiors to original specifications, critical for customer satisfaction and quality assurance.

    City & Guilds Level 3 Diploma in Accident Repair MET Principles

    5 learning outcomes8 guidance points

    Competency in Motor Vehicle Body Tungsten Inert Gas _TIG_ Welding Operations

    This unit assesses a candidate's ability to perform high-quality Tungsten Inert Gas (TIG) welding on thin-gauge vehicle body materials, including steel and aluminium, in line with manufacturer specifications and industry standards. It emphasises precise heat control, fusion techniques, and the achievement of strong, distortion-free welds that maintain structural integrity and cosmetic standards essential in modern accident repair environments.

    City & Guilds Level 3 Diploma in in Accident Repair Body Competence

    1 learning outcomes10 guidance points

    Knowledge of Processing Orders for Non-Stock Motor Vehicle Parts

    Processing orders for non-stock motor vehicle parts involves working with supplier networks to source components not held in local inventory. This element equips learners with the skills to navigate organisational ordering systems, liaise with customers regarding availability and lead times, proactively track order progress, and maintain accurate records to ensure efficient service delivery and customer satisfaction.

    City & Guilds Level 3 Diploma in Vehicle Parts Principles , City & Guilds Level 2 Diploma in Vehicle Parts Competence, City & Guilds Level 3 Diploma in Vehicle Parts Competence +1 more

    9 learning outcomes35 guidance points4 criteria

    Skills in Removing and Fitting Vehicle Mechanical Components

    This element focuses on developing the practical skills required to safely and methodically remove and refit vehicle mechanical components as part of accident repair processes. Learners will apply manufacturer information, select appropriate tools, and follow correct procedures to ensure components are replaced without damage, aligned correctly, and fully functional, while maintaining a record of work completed and any additional observations.

    City & Guilds Level 2 Diploma in Accident Repair MET Principles

    1 learning outcomes6 guidance points

    Knowledge of Motor Vehicle Body Tungsten Inert Gas _TIG_ Welding Operations

    This subtopic covers the essential knowledge for safely conducting TIG welding operations on motor vehicle bodies, including the correct selection, set-up, and maintenance of welding equipment. It emphasises the application of precise heat control and filler metal deposition techniques required to produce high-quality, corrosion-resistant welds on thin gauge steel and aluminium panels in line with industry and manufacturer standards.

    City & Guilds Level 3 Diploma in Accident Repair Body Principles , City & Guilds Level 3 Diploma in in Accident Repair Body Competence

    7 learning outcomes16 guidance points2 criteria

    Knowledge in Establishing Different Customer Types and Understanding Their Needs

    This subtopic equips vehicle damage assessors with the knowledge to differentiate between customer types such as private motorists, fleet operators, and insurers, ensuring that their specific needs are accurately identified and met. Effective customer identification directly impacts the accuracy of damage recording and liability assessment, fostering compliance with legislative and organisational requirements. Practical application includes tailoring communication and documentation to suit each customer, thereby facilitating smoother repair authorisation and claims processing.

    City & Guilds Level 3 Diploma In Vehicle Damage Assessor Competence

    1 learning outcomes8 guidance points

    Competency in Removing and Replacing Structural Motor Vehicle Body Panels

    This element focuses on the safe and competent removal and replacement of structural motor vehicle body panels, a critical task in collision repair that directly impacts vehicle integrity and safety. Learners must interpret technical specifications, select and use specialist tools, and follow precise procedures to ensure that newly fitted panels restore original strength and alignment. Practical application includes safeguarding against corrosion, verifying dimensional accuracy with measuring systems, and documenting work to meet industry standards and customer expectations.

    City & Guilds Level 3 Diploma in in Accident Repair Body Competence

    1 learning outcomes8 guidance points

    Skills in Supporting Job Roles in the Automotive Work Environment

    This element focuses on developing essential employability skills for the automotive repair sector, emphasizing effective communication, teamwork, and organizational awareness. Learners will understand how to navigate workshop structures, access technical information, and maintain professional relationships to support efficient and safe repair operations. These skills are critical for ensuring seamless workflow, customer satisfaction, and adherence to industry standards in an accident repair environment.

    City & Guilds Level 3 Diploma in Accident Repair MET Principles , City & Guilds Level 2 Diploma in Accident Repair MET Principles , City & Guilds Level 3 Diploma in Accident Repair Paint Principles +12 more

    23 learning outcomes111 guidance points15 criteria

    Vehicle Braking Systems

    This element introduces learners to the fundamental legislative and safety requirements for working on vehicle braking systems, and develops practical skills in locating technical information, understanding brake system operation, selecting correct tools, and performing basic removal, replacement, and level checks. It equips learners with the competence to carry out routine maintenance tasks safely and effectively under supervision, laying the foundation for further study or employment in the motor vehicle industry.

    City & Guilds Entry Level Award in Vehicle Systems Maintenance (Entry 3), City & Guilds Level 1 Certificate in Vehicle Systems Maintenance, City & Guilds Entry Level Diploma in Vehicle Systems Maintenance (Entry 3) +3 more

    6 learning outcomes52 guidance points6 criteria

    Knowledge of how to Identify and Agree Motor Vehicle Customer Service Needs

    This subtopic covers the essential knowledge required by a tyre fitting specialist to correctly identify and agree upon customer service needs. It involves understanding relevant legislation (such as health and safety and consumer rights), organisational procedures, effective communication techniques, and in-depth knowledge of tyre products and services. Practical application includes engaging with customers to determine their requirements, advising on suitable options, and ensuring compliance with legal and company standards.

    City & Guilds Level 2 Diploma in Specialist Tyre Fitting Competence, City & Guilds Level 3 Diploma in in Accident Repair Body Competence, City & Guilds Level 2 Diploma in Vehicle Fitting Competence +8 more

    20 learning outcomes79 guidance points11 criteria

    Knowledge of Removing and Fitting Basic Light Vehicle Mechanical, Electrical and Trim _MET_ Components and Non Permanently Fixed Vehicle Body Panels

    This unit covers the essential knowledge required to safely remove and refit common mechanical, electrical, and trim (MET) components and non-permanently fixed body panels on light vehicles. Learners will understand the procedures for component identification, disconnection, handling, and reinstallation, ensuring they adhere to manufacturer guidelines, health and safety regulations, and proper use of tools and equipment. Practical application includes tasks like replacing bulbs, removing trim panels, fitting exterior mirrors, and managing electrical connectors without causing damage to the vehicle or its systems.

    City & Guilds Level 2 Diploma in Light Vehicle Maintenance & Repair Principles , City & Guilds Level 1 Diploma in Accident Repair Paint, City & Guilds Level 1 Diploma in Accident Repair Body

    8 learning outcomes22 guidance points3 criteria

    Plan Signal Maintenance Testing Activities

    This subtopic covers the systematic planning of testing activities following signal maintenance, ensuring compliance with Network Rail standards and safe working practices. It involves interpreting signalling diagrams, selecting appropriate test equipment, and scheduling tasks to minimize disruption to rail operations. Competency in this area is critical for verifying that signalling assets are functioning correctly and safely before returning them to service.

    City & Guilds Level 3 NVQ Diploma in Rail Engineering Signalling Maintainer and Fault Finder

    1 learning outcomes6 guidance points

    Knowledge of Materials, Fabrication, Tools and Measuring Devices used in the Automotive Environment

    This element covers the essential knowledge for technicians in the automotive accident repair environment, focusing on the correct selection, safe use, and maintenance of hand tools and precision measuring devices. It also addresses material selection, fabrication techniques, and the application of engineering principles when modifying and repairing vehicle bodies and components, ensuring repairs meet industry standards for safety and quality.

    City & Guilds Level 2 Diploma in Accident Repair - Body Competence , City & Guilds Level 2 Diploma in Vehicle Fitting Principles , City & Guilds Level 2 Diploma in Heavy Vehicle Maintenance and Repair Competence +12 more

    25 learning outcomes112 guidance points15 criteria

    Skills in Removing and Fitting Non Permanently Fixed Motor Vehicle Body Panels

    This subtopic focuses on the safe and methodical removal and refitting of vehicle body panels that are not permanently fixed, such as bumpers, wings, lamps, and trim. Learners must demonstrate practical competence in using manufacturer instructions, selecting appropriate tools, working safely, and accurately recording procedures and recommendations, reflecting real workshop practices essential for collision repair and vehicle maintenance.

    City & Guilds Level 2 Diploma in Accident Repair Paint Principles , City & Guilds Level 2 Diploma in Accident Repair - Body Principles, City & Guilds Level 1 Diploma in Accident Repair Body

    3 learning outcomes22 guidance points3 criteria

    Knowledge of Light Vehicle Four Wheel Alignment

    This subtopic covers the theoretical foundations and practical skills necessary for performing four-wheel alignment on light vehicles. Learners will explore steering and suspension geometry, including camber, caster, toe, and thrust angle, and understand how these angles affect vehicle handling, tyre wear, and safety. The knowledge gained is directly applied in a workshop setting using alignment equipment to measure, interpret, and adjust angles to manufacturer specifications, followed by a road test to validate the work.

    City & Guilds Level 2 Diploma in Vehicle Fitting Principles , City & Guilds Level 2 Diploma in Specialist Tyre Fitting Competence, City & Guilds Level 2 Diploma in Vehicle Fitting Competence +1 more

    9 learning outcomes34 guidance points4 criteria

    Competency in Processing Payment Transactions Within A Vehicle Parts Environment

    This subtopic focuses on the practical and procedural competencies required to accurately calculate, process, and finalize payment transactions for vehicle parts in a professional automotive retail or trade environment. It covers the integration of pricing systems, payment handling methods, and customer service skills to ensure compliance with financial regulations and organizational policies while maintaining high levels of customer satisfaction and trust.

    City & Guilds Level 3 Diploma in Vehicle Parts Competence , City & Guilds Level 2 Diploma in Vehicle Parts Competence

    8 learning outcomes14 guidance points2 criteria

    Knowledge of Processing Payment Transactions Within A Vehicle Parts Environment

    This element develops learners' ability to process payment transactions accurately and compliantly within a motor vehicle parts setting. It covers legal obligations such as the Data Protection Act and Consumer Rights Act, organisational policies for handling credit and trade accounts, and effective customer communication during the payment process. Mastery ensures parts advisors can calculate correct prices, apply surcharges and VAT, and finalise sales while maintaining financial integrity and customer trust.

    City & Guilds Level 3 Diploma in Vehicle Parts Principles , City & Guilds Level 2 Diploma in Vehicle Parts Competence, City & Guilds Level 3 Diploma in Vehicle Parts Competence +1 more

    4 learning outcomes29 guidance points4 criteria

    Knowledge of Repairing Minor Paint Defects

    This element focuses on equipping learners with the skills to locate and assess minor paint imperfections such as stone chips, scratches, and swirl marks on vehicle body panels. It then covers the correct techniques for rectifying these defects, including surface preparation, spot repair application, and finishing to manufacturer standards. Mastery of this knowledge is essential for maintaining high-quality refinishing work in a body shop environment.

    City & Guilds Level 2 Diploma in Accident Repair Paint Competence , City & Guilds Level 1 Diploma in Accident Repair Paint, City & Guilds Level 2 Diploma in Accident Repair Paint Principles

    7 learning outcomes23 guidance points3 criteria

    Skills in Communicating Information Electronically Within A Vehicle Parts Environment

    This element focuses on the practical skills required to handle electronic communications within a vehicle parts supply chain, ensuring accurate and professional interaction with customers and internal systems. Learners must demonstrate competence in sending, receiving, checking, and storing electronic messages, as well as retrieving remote data such as parts availability or pricing to support customer enquiries.

    City & Guilds Level 2 Diploma in Vehicle Parts Principles , City & Guilds Level 3 Diploma in Vehicle Parts Principles

    2 learning outcomes17 guidance points2 criteria

    Enterprise activity: producing products or services

    This subtopic guides learners through the process of planning and delivering a small-scale enterprise activity within vehicle body repair, such as repairing a damaged panel or providing a valeting service. It emphasises practical skills in costing materials and labour, setting competitive prices, and creating promotional materials to attract customers. The activity develops entrepreneurial and employability skills essential for the automotive industry.

    City & Guilds Level 1 Diploma in Accident Repair Body , City & Guilds Level 1 Diploma in Accident Repair Paint

    11 learning outcomes20 guidance points2 criteria

    Prepare work site for Permanent Way engineering activities

    This element covers the essential preparations required before commencing Permanent Way engineering tasks, including securing safe access, verifying documentation, and ensuring all personnel and equipment comply with railway safety standards. It emphasizes the critical importance of obtaining the necessary line blocks and isolations, confirming that all safety-critical communication is established, and that worksite protection measures are in place. Practical application involves coordinating with signallers, electric control operators, and the worksite supervisor to ensure that the work can be conducted without risk to staff or train operations.

    City & Guilds Level 2 NVQ Certificate In Rail Engineering Track Maintenance, City & Guilds Level 2 NVQ Diploma In Rail Engineering Track Maintenance

    7 learning outcomes15 guidance points2 criteria

    Skills In Diagnosing and Rectifying Motorcycle Engine Faults

    This subtopic develops advanced competencies in systematically diagnosing and rectifying complex motorcycle engine faults, integrating safe working practices, accurate interpretation of technical data, and proficient use of specialist diagnostic tools. Learners apply logical fault-finding methodologies to pinpoint issues such as poor performance, abnormal noises, or starting failures, then implement corrective measures before validating repairs through structured testing. Mastery ensures compliance with manufacturer specifications and underpins professional readiness for independent workshop roles.

    City & Guilds Level 3 Diploma in Motorcycle Maintenance and Repair Principles

    1 learning outcomes10 guidance points

    Service cycle headset assemblies

    This subtopic covers the systematic servicing of bicycle headset assemblies, including identification of headset types, safe working practices, and correct use of tools. Learners develop practical skills to inspect, clean, lubricate, adjust, and refit bearings to ensure smooth steering and prevent premature wear, aligning with industry standards for cycle maintenance.

    City & Guilds Level 2 Certificate in Cycle Mechanics, City & Guilds Level 1 Award in Cycle Mechanics

    2 learning outcomes15 guidance points2 criteria

    Plan railway traction and rolling stock engineering activities

    This subtopic focuses on developing the competence to plan engineering activities for railway traction and rolling stock, ensuring all work is organised, resourced, and scheduled to meet safety, quality, and operational requirements. Effective planning integrates technical knowledge, risk assessment, and resource management to minimise disruption and maintain fleet reliability.

    City & Guilds Level 3 NVQ Certificate In Rail Engineering Traction and Rolling Stock

    1 learning outcomes8 guidance points

    Knowledge of Appraising Vehicles for Pre-accident condition

    The core focus of this subtopic is understanding how to determine a vehicle's fair market value and condition immediately before an accident, a critical skill for accurate damage assessments and insurance claims. It covers systematic inspection methods, evaluation of wear and tear, use of industry-standard guides, and compliance with legal obligations such as GDPR and accurate record-keeping.

    City & Guilds Level 3 Diploma In Vehicle Damage Assessor Competence

    1 learning outcomes7 guidance points

    Skills in Inspection Repair and Replacement of Commercial Vehicle Tyres

    This subtopic equips learners with the practical skills to safely remove, inspect, repair, and replace commercial vehicle tyres, wheels, and tubes. It covers tread regrooving techniques, accurate record-keeping, and making informed recommendations, all aligned with industry standards and legal requirements. Mastery of these skills is essential for ensuring roadworthiness, minimising downtime, and maintaining commercial fleet compliance.

    City & Guilds Level 2 Diploma In Vehicle Specialist Tyre Fitting Principles, City & Guilds Level 2 Diploma in Vehicle Fitting Principles

    6 learning outcomes18 guidance points2 criteria

    Competency in Routine Light Vehicle Maintenance

    This subtopic develops essential competencies for performing routine light vehicle maintenance, encompassing safety procedures, use of technical information, correct tool selection, execution of service tasks, and accurate record-keeping. Practical application ensures vehicle fitters can maintain vehicle reliability, comply with manufacturer standards, and make informed recommendations to customers, underpinning professional workshop practice.

    City & Guilds Level 2 Diploma in Vehicle Fitting Competence

    6 learning outcomes9 guidance points

    Knowledge of Heavy Vehicle Removing and Replacing Chassis Units and Components

    This element covers the theoretical and practical knowledge required to safely remove, replace, and test heavy vehicle chassis units and components. Learners must understand the operation of steering, suspension, braking, and wheel/tyre systems, as well as the critical health and safety considerations when working on loaded vehicles. Mastery ensures competence in diagnosing faults, following manufacturer procedures, and verifying system integrity after repair.

    City & Guilds Level 2 Diploma in Heavy Vehicle Maintenance and Repair Competence , City & Guilds Level 2 Diploma in Heavy Vehicle Maintenance and Repair Principles

    7 learning outcomes18 guidance points2 criteria

    Knowledge of Removing and Replacing Exterior Motor Vehicle Body Panels Including Permanently Fixed Components

    This unit delves into the principles of removing and replacing exterior motor vehicle body panels, covering both permanently fixed components (e.g., welded structural sections) and non-permanently fixed panels (e.g., bolt-on wings). Learners gain essential knowledge of material types such as steel, aluminium, and composites, and their properties, which dictate specific removal and replacement techniques. Mastery of these procedures is critical for maintaining vehicle structural integrity, corrosion protection, and aesthetic finish in accident repair scenarios.

    City & Guilds Level 2 Diploma in Accident Repair - Body Principles, City & Guilds Level 2 Diploma in Accident Repair - Body Competence

    2 learning outcomes14 guidance points2 criteria

    Operate the automatic ticket barriers on the gateline

    This subtopic covers the core skills of operating and monitoring automatic ticket barriers at a rail station gateline. Learners will master the start-up, running, and shutdown procedures, maintain passenger flow, enforce ticket validity, and handle common faults and emergencies. The practical application is to ensure secure, efficient, and customer-friendly access control in a dynamic passenger transport environment.

    City & Guilds Level 2 NVQ Diploma in Rail Services (Passenger Services), City & Guilds Level 2 NVQ Certificate in Rail Services (Passenger Services)

    12 learning outcomes19 guidance points2 criteria

    Knowledge of Removing and Replacing Structural Motor Vehicle Body Panels

    This subtopic focuses on the knowledge and practical skills required to safely remove and replace structural body panels on motor vehicles, an essential competency in accident repair. It covers material science, including the properties of steels, aluminum, and composites, and how these dictate repair methods such as welding, bonding, or riveting. Mastery ensures vehicles are restored to manufacturer specifications, maintaining safety and structural integrity.

    City & Guilds Level 3 Diploma in Accident Repair Body Principles , City & Guilds Level 3 Diploma in in Accident Repair Body Competence

    6 learning outcomes14 guidance points2 criteria

    Skills in Diagnosing and Rectifying Motorcycle Transmission Faults

    This element focuses on developing practical skills to systematically diagnose and rectify faults in motorcycle transmission systems, including clutches, gearboxes, and final drives. Technicians must integrate safe working practices, accurate interpretation of technical data, and proficient use of specialist tools to restore transmission function, ensuring adherence to manufacturer standards and efficient workshop operations.

    City & Guilds Level 3 Diploma in Motorcycle Maintenance and Repair Principles

    1 learning outcomes10 guidance points

    Knowledge of Heavy Vehicle Transmission and Driveline Units and Components

    This subtopic covers the fundamental operational principles of heavy vehicle clutch, gearbox, driveline, and gear selection systems. It includes practical knowledge on inspecting, replacing, and testing transmission components to ensure safe and efficient vehicle operation. Learners must demonstrate understanding of mechanical power flow and diagnostic procedures.

    City & Guilds Level 2 Diploma in Heavy Vehicle Maintenance and Repair Competence , City & Guilds Level 2 Diploma in Heavy Vehicle Maintenance and Repair Principles

    7 learning outcomes17 guidance points2 criteria

    Vehicle Electrical Systems

    This unit covers the fundamental principles of vehicle electrical systems and the legislative and organisational requirements for safe maintenance. Learners will develop practical skills in using appropriate tools and sources of information to perform basic system checks, removal, repair, and replacement activities. These competencies are essential for entry-level roles in vehicle maintenance, ensuring safe and effective service.

    City & Guilds Level 1 Award in Vehicle Systems Maintenance, City & Guilds Entry Level Award in Vehicle Systems Maintenance (Entry 3), City & Guilds Entry Level Diploma in Vehicle Systems Maintenance (Entry 3) +3 more

    6 learning outcomes46 guidance points6 criteria

    Knowledge of Inspection, Repair and Replacement of Commercial Vehicle Tyres

    This element covers the essential knowledge required for the safe and effective inspection, repair, and replacement of commercial vehicle tyres. Learners will explore wheel and tyre construction, relevant legislation, and workplace procedures, alongside the tools and materials vital for the job. Mastery of these concepts ensures technicians can perform tasks to industry standards and maintain road safety.

    City & Guilds Level 2 Diploma in Specialist Tyre Fitting Competence, City & Guilds Level 2 Diploma in Vehicle Fitting Competence , City & Guilds Level 2 Diploma In Vehicle Specialist Tyre Fitting Principles +1 more

    10 learning outcomes39 guidance points4 criteria

    Skills in Delivering Motor Vehicle Parts To Customers

    This subtopic focuses on the practical skills required to safely prepare, load, deliver, and document motor vehicle parts to customers. It emphasizes the importance of accurate order picking, proper handling of parts to prevent damage, efficient route planning, and effective customer interaction, ensuring that parts reach the right location on time and in perfect condition. Mastery of these skills directly contributes to high levels of customer satisfaction, operational efficiency, and compliance with health and safety and legal regulations such as manual handling and road transport legislation.

    City & Guilds Level 2 Diploma in Vehicle Parts Principles , City & Guilds Level 3 Diploma in Vehicle Parts Principles

    2 learning outcomes15 guidance points2 criteria

    Skills in Inspection Repair and Replacement of Industrial Equipment Tyres

    This element focuses on developing the practical skills and knowledge required to safely inspect, repair, and replace tyres, wheels, and tubes on industrial equipment such as forklifts, agricultural machinery, and construction plant. Learners will master safe jacking and support procedures, tyre demounting and mounting techniques using specialised tools, and the identification of common tyre defects and wear patterns. Emphasis is also placed on accurate record-keeping and providing professional recommendations to customers or line managers.

    City & Guilds Level 2 Diploma In Vehicle Specialist Tyre Fitting Principles

    5 learning outcomes11 guidance points

    Skills in Motorcycle Internal Engine Systems

    This element develops practical skills in servicing and repairing the internal combustion engine of a motorcycle, including the removal, inspection, and replacement of major mechanical components like cylinders, pistons, valves, and camshafts, as well as associated electrical units such as ignition coils, fuel injectors, and engine sensors. Learners will apply safe working practices, interpret technical manuals, and use specialized tools to perform tasks accurately while recording findings and recommending further actions.

    City & Guilds Level 2 Diploma in Motorcycle Maintenance and Repair Principles

    3 learning outcomes6 guidance points

    Reinstate the Work Area after Signal Engineering Activities

    Reinstating the work area after signal engineering activities involves ensuring that all tools, equipment, and materials are removed, and the site is left in a safe, tidy condition compliant with railway industry standards. This critical phase includes verifying that signalling systems are fully operational and that any temporary safety measures have been properly removed or restored. The process safeguards both the operational integrity of the rail network and the safety of personnel and the public.

    City & Guilds Level 3 NVQ Diploma in Rail Engineering Signalling Maintainer and Fault Finder

    1 learning outcomes7 guidance points

    Reinstate the work site after Permanent Way engineering activities

    This subtopic covers the essential procedures for safely reinstating a Permanent Way work site after engineering activities, ensuring the track is returned to operational condition. It includes removing tools and materials, restoring track infrastructure, conducting final inspections, and completing required documentation to comply with rail industry safety standards. Practical application ensures that maintenance work does not compromise service reliability or safety.

    City & Guilds Level 2 NVQ Diploma In Rail Engineering Track Maintenance, City & Guilds Level 2 NVQ Certificate In Rail Engineering Track Maintenance, City & Guilds Level 1 NVQ Certificate in Basic Track Maintenance +1 more

    12 learning outcomes28 guidance points4 criteria

    Knowledge of Establishing Correct Repair Methods

    This subtopic addresses the core competence of a vehicle damage assessor in determining the most appropriate repair methods to restore a vehicle to pre-accident condition, ensuring structural integrity and safety. It covers the evaluation of damage, selection of repair versus replace decisions for components, safe handling of Supplementary Restraint Systems, and knowledge of advanced materials to preserve crashworthiness.

    City & Guilds Level 3 Diploma In Vehicle Damage Assessor Competence

    1 learning outcomes8 guidance points

    Knowledge of Minor Motor Vehicle Exterior Body Panel Repairs

    This unit equips learners with the knowledge to select and correctly use hand and power tools for minor exterior panel repairs, understand the properties of common automotive materials like mild steel and aluminium, and apply approved repair techniques such as paintless dent removal and body filling. It bridges theory with practical workshop application, ensuring repairs restore panel integrity and finish to manufacturer standards.

    City & Guilds Level 2 Diploma in Accident Repair - Body Competence , City & Guilds Level 2 Diploma in Accident Repair - Body Principles

    2 learning outcomes14 guidance points2 criteria

    Competency in Processing Returned Goods And Materials In A Vehicle Parts Environment

    This subtopic focuses on the essential competencies required to manage the return of vehicle parts and materials, from initial customer assistance through to processing replacements, refunds, and the correct handling of returned stock. Mastery ensures compliance with company policies and consumer legislation while maintaining customer trust and effective stock control.

    City & Guilds Level 3 Diploma in Vehicle Parts Competence , City & Guilds Level 2 Diploma in Vehicle Parts Competence

    6 learning outcomes16 guidance points2 criteria

    Knowledge of Removing and Replacing Light Vehicle Chassis Units and Components

    This element focuses on the theoretical knowledge and practical skills required to safely remove, replace, and test key chassis components on light vehicles. It covers steering and suspension geometry, hydraulic and mechanical braking principles, wheel and tyre construction, and the systematic approach to inspection, alignment, and functional testing. Mastery ensures learners can restore vehicle roadworthiness and compliance with manufacturer specifications after component replacement.

    City & Guilds Level 2 Diploma in Light Vehicle Maintenance & Repair Principles

    1 learning outcomes9 guidance points

    Knowledge of Tools and Equipment Used In Vehicle Refinishings

    This subtopic covers the essential knowledge required to expertly select, operate, and maintain the diverse range of hand tools, power tools, and refinishing equipment used in automotive paint repair. Learners must understand the specific applications of each tool, from surface preparation through to final finishing, ensuring compliance with health and safety legislation and manufacturer guidelines. Mastery ensures efficient, high-quality repairs that meet industry standards and vehicle manufacturer specifications.

    City & Guilds Level 3 Diploma in Accident Repair Paint Competence, City & Guilds Level 2 Diploma in Accident Repair Paint Competence , City & Guilds Level 1 Diploma in Accident Repair Paint +2 more

    10 learning outcomes35 guidance points5 criteria

    Skills in Diagnosing and Rectifying Heavy Vehicle Chassis System Faults

    This element focuses on developing systematic diagnostic techniques for heavy vehicle chassis systems, including steering, suspension, braking, and frame components. Learners must integrate safe working practices, technical data interpretation, and correct tool usage while identifying and rectifying complex faults. The skills gained are essential for ensuring vehicle stability, handling, and compliance with roadworthiness standards.

    City & Guilds Level 3 Diploma in Heavy Vehicle Maintenance and Repair Principles

    1 learning outcomes7 guidance points

    Competency in Safe use of Oxy-Acetylene in Automotive Applications

    This subtopic covers the safe operation of oxy-acetylene equipment in automotive vehicle fitting, emphasizing compliance with health and safety legislation and manufacturer guidelines. Learners gain hands-on competency in setting up, lighting, adjusting, and shutting down portable oxy-acetylene systems for heating, cutting, and brazing metal components. Mastery of these skills is essential for tasks such as exhaust removal, chassis repair, and fabrication in workshop environments.

    City & Guilds Level 2 Diploma in Vehicle Fitting Competence

    6 learning outcomes10 guidance points

    Knowledge of Processing Returned Goods And Materials In A Vehicle Parts Environment

    This subtopic focuses on the end-to-end process of handling returned goods and materials within a vehicle parts environment, covering legal frameworks such as the Consumer Rights Act 2015, warranty obligations, and organisational policies. Learners will develop the ability to correctly authorise returns, process replacements and refunds, and manage the logistical and financial aspects of returns, ensuring compliance and customer satisfaction while minimising business loss. Mastery of these procedures is essential for efficient stock control, maintaining supplier relationships, and upholding industry standards.

    City & Guilds Level 3 Diploma in Vehicle Parts Principles , City & Guilds Level 2 Diploma in Vehicle Parts Competence, City & Guilds Level 3 Diploma in Vehicle Parts Competence +1 more

    4 learning outcomes29 guidance points4 criteria

    Knowledge of Delivering Motor Vehicle Parts To Customers

    This subtopic covers the essential knowledge required to deliver motor vehicle parts efficiently and compliantly. It encompasses legal obligations such as health and safety, load security, and driver hours, alongside organisational procedures for dispatch, loading, and route planning. Mastery ensures safe, timely deliveries that meet customer expectations and regulatory standards.

    City & Guilds Level 2 Diploma in Vehicle Parts Competence, City & Guilds Level 2 Diploma in Vehicle Parts Principles , City & Guilds Level 3 Diploma in Vehicle Parts Competence +1 more

    4 learning outcomes33 guidance points4 criteria

    Knowledge of Diagnosis and Rectification of Heavy Vehicle Chassis Faults

    This subtopic focuses on the systematic diagnosis and rectification of faults in heavy vehicle chassis systems, including suspension, steering, brakes, and frame alignment. It equips learners with the technical knowledge to interpret symptoms, use diagnostic tools, and apply manufacturer procedures to restore components to safe operational standards. Mastery ensures compliance with safety regulations and enhances vehicle performance and longevity.

    City & Guilds Level 3 Diploma in Heavy Vehicle Maintenance and Repair Competence , City & Guilds Level 3 Diploma in Heavy Vehicle Maintenance and Repair Principles

    2 learning outcomes16 guidance points2 criteria

    Skills in Tools and Equipment Used In Vehicle Refinishing

    This element focuses on the competent selection, safe operation, and proper maintenance of hand tools, power tools, and refinishing equipment essential for high-quality vehicle paint repairs. Learners must demonstrate practical skills in preparing spray booths, mixing paint, and using spray guns, ensuring industry standards and safety regulations are met. Mastery of these skills is critical for achieving a flawless finish and ensuring workplace efficiency.

    City & Guilds Level 3 Diploma in Accident Repair Paint Principles , City & Guilds Level 2 Diploma in Accident Repair Paint Principles , City & Guilds Level 1 Diploma in Accident Repair Paint

    3 learning outcomes25 guidance points3 criteria

    Skills in Repairing Minor Paint Defects

    This element focuses on the practical skills required to identify and rectify common paint defects such as runs, sags, dry spray, and dust inclusions using appropriate materials and techniques. Learners will develop the ability to work methodically, interpret technical data, and maintain health and safety standards, ensuring repairs meet industry expectations for a flawless finish.

    City & Guilds Level 2 Diploma in Accident Repair Paint Principles , City & Guilds Level 1 Diploma in Accident Repair Paint

    2 learning outcomes18 guidance points2 criteria

    Vehicle Engine Cooling Systems

    This topic covers vehicle engine cooling systems, including legislative requirements, system operation, and removal/replacement activities. Learners must select appropriate tools and follow procedures.

    City & Guilds Entry Level Award in Vehicle Systems Maintenance (Entry 3), City & Guilds Entry Level Diploma in Vehicle Systems Maintenance (Entry 3) , City & Guilds Level 1 Diploma in Vehicle Systems Maintenance +3 more

    6 learning outcomes49 guidance points6 criteria

    Knowledge of Removing and Replacing Light Vehicle Electrical Units and Components

    This subtopic focuses on the safe and systematic removal and replacement of electrical units and components in light vehicles, underpinned by a solid understanding of electrical principles, battery, starting, and charging systems. It emphasizes practical competence in diagnosing faults, selecting correct components, and verifying system functionality post-replacement, ensuring learners can apply knowledge in real workshop environments.

    City & Guilds Level 2 Diploma in Light Vehicle Maintenance & Repair Principles

    1 learning outcomes8 guidance points

    Skills in A Motor Vehicle Body Adhesive Bonding Operations

    This subtopic equips learners with the practical skills to safely perform adhesive bonding on vehicle body components, including surface preparation, adhesive selection, and curing processes. It emphasizes the use of manufacturer specifications and health & safety regulations to ensure structural integrity and corrosion prevention. Learners will develop competence in using specialist tools and documenting work for quality control and traceability.

    City & Guilds Level 2 Diploma in Accident Repair - Body Principles, City & Guilds Level 3 Diploma in Accident Repair Body Principles

    2 learning outcomes18 guidance points2 criteria

    Knowledge of Estimating Costs

    This element equips the learner with the capability to accurately cost vehicle repairs by interpreting manufacturer repair time schedules, parts pricing databases, and refinish material guides to produce commercially viable estimates. It involves analysing damage to determine the necessary labour operations, calculating material consumption, and applying industry-standard methods to ensure the reinstatement of the vehicle to pre-accident condition is both technically correct and profitable.

    City & Guilds Level 3 Diploma In Vehicle Damage Assessor Competence

    1 learning outcomes7 guidance points

    Transfer Responsibility of Signalling Assets

    This subtopic focuses on the critical process of transferring responsibility for signalling assets between maintainers, fault finders, and operational staff. It emphasizes the need for clear communication, accurate documentation, and strict adherence to safety protocols to ensure the integrity and safe operation of railway signalling systems. Proper handover is essential to prevent misunderstandings that could lead to unsafe conditions or operational failures.

    City & Guilds Level 3 NVQ Diploma in Rail Engineering Signalling Maintainer and Fault Finder

    1 learning outcomes8 guidance points

    Knowledge of Inspecting Heavy Vehicles

    This subtopic equips learners with the knowledge to systematically inspect heavy vehicles using manufacturer-prescribed methods and industry regulations. It covers the entire inspection process from preparation and safety checks to detailed examination of mechanical, electrical, and structural components, ensuring roadworthiness and compliance with legal standards. Mastery of these inspections is critical for identifying defects early, preventing breakdowns, and maintaining vehicle safety in professional heavy vehicle maintenance.

    City & Guilds Level 2 Diploma in Heavy Vehicle Maintenance and Repair Competence , City & Guilds Level 3 Diploma in Heavy Vehicle Maintenance and Repair Competence , City & Guilds Level 2 Diploma in Heavy Vehicle Maintenance and Repair Principles +1 more

    13 learning outcomes33 guidance points4 criteria

    Skills in Entering and Finding Data Using Information Technology Within A Vehicle Parts Environment

    This element focuses on the essential IT skills required for accurate data entry and retrieval within a vehicle parts department. Learners must demonstrate proficiency in using dealership management systems or similar software to input part numbers, check stock, and save records, ensuring that customer queries are addressed efficiently and accurately. Mastery of these skills underpins effective parts operations, minimising errors and enhancing customer satisfaction.

    City & Guilds Level 2 Diploma in Vehicle Parts Principles , City & Guilds Level 3 Diploma in Vehicle Parts Principles

    2 learning outcomes19 guidance points2 criteria

    Fundamental Vehicle Body Repair Techniques

    This subtopic introduces learners to the core skills required for preliminary body panel repairs in an automotive accident repair context. It emphasizes safe working practices, proper tool usage, and the step-by-step techniques needed to restore damaged vehicle panels to a paintable condition. Mastery of these fundamentals ensures a solid foundation for more advanced body repair tasks.

    City & Guilds Level 1 Diploma in Accident Repair Paint, City & Guilds Level 1 Diploma in Accident Repair Body

    12 learning outcomes18 guidance points2 criteria

    Restore plain line track geometry to operational condition

    This subtopic focuses on the practical skills and underpinning knowledge required to restore plain line track geometry to safe operational standards. It involves measuring and interpreting track geometry data, identifying defects such as gauge widening, alignment errors, and twist, and applying appropriate manual or mechanical correction techniques. Learners must also demonstrate adherence to safety regulations, work instructions, and quality assurance procedures to ensure the track is fit for service.

    City & Guilds Level 2 NVQ Diploma In Rail Engineering Track Maintenance, City & Guilds Level 2 NVQ Certificate In Rail Engineering Track Maintenance

    9 learning outcomes18 guidance points2 criteria

    Knowledge of Entering and Finding Data Using Information Technology Within A Vehicle Parts Environment

    This element focuses on the practical skills and underpinning knowledge required to effectively enter and retrieve data using IT systems within a vehicle parts environment, such as parts catalogues, stock management software, and electronic parts ordering platforms. It ensures learners can accurately process customer orders, check stock availability, and maintain data integrity while fully complying with relevant legislation like data protection and organisational procedures.

    City & Guilds Level 2 Diploma in Vehicle Parts Competence, City & Guilds Level 3 Diploma in Vehicle Parts Competence , City & Guilds Level 2 Diploma in Vehicle Parts Principles +1 more

    4 learning outcomes33 guidance points4 criteria

    Provide operational support to users of railway traction and rolling stock assets

    This element focuses on the ability to deliver real-time technical assistance and operational guidance to drivers, train crew, and other users of traction and rolling stock assets. It encompasses diagnosing reported faults, providing clear instructions for safe remedial action, and ensuring minimal disruption to service while adhering to railway industry safety and performance standards.

    City & Guilds Level 3 NVQ Certificate In Rail Engineering Traction and Rolling Stock

    1 learning outcomes7 guidance points

    Skills in Vehicle Colour Matching

    This subtopic equips learners with the practical ability to accurately match and mix vehicle paint colours using industry-standard techniques and equipment. It emphasises safe working practices, interpretation of manufacturer data, and precise adjustment of colour formulas to achieve a seamless blend, critical for refinishing damaged vehicles to pre-accident condition. Mastery ensures efficient material use and customer satisfaction.

    City & Guilds Level 3 Diploma in Accident Repair Paint Principles

    1 learning outcomes9 guidance points

    Knowledge of Diagnosis and Rectification of Heavy Vehicle Engine Faults

    This subtopic covers the principles and practical techniques required to diagnose and rectify faults in heavy vehicle engine systems, including mechanical, fuel, air intake, exhaust, and emission control components. Learners must develop systematic diagnostic approaches using manufacturer specifications, wiring diagrams, and test equipment to identify issues such as low compression, injector failures, or turbocharger malfunctions, and then implement corrective actions like component replacement or recalibration. Mastery of these skills ensures heavy vehicles operate efficiently, safely, and in compliance with environmental regulations.

    City & Guilds Level 3 Diploma in Heavy Vehicle Maintenance and Repair Competence , City & Guilds Level 3 Diploma in Heavy Vehicle Maintenance and Repair Principles

    2 learning outcomes15 guidance points2 criteria

    Knowledge of Vehicle Colour Matching

    This subtopic covers the fundamental principles of colour theory as applied to automotive paints, including the interaction of pigments and light, metamerism, and colour perception. Learners gain in-depth knowledge of vehicle paint coatings—their chemical composition, layering systems, and application techniques—essential for achieving durable and aesthetically correct finishes. Proficiency in mixing and matching colours involves accurate formulation, tinting, and assessment using spectrophotometers and colour chips to ensure precise matches to original manufacturer colours.

    City & Guilds Level 3 Diploma in Accident Repair Paint Competence, City & Guilds Level 3 Diploma in Accident Repair Paint Principles

    2 learning outcomes18 guidance points2 criteria

    Skills Required to Conduct Routine Heavy Vehicle Maintenance

    This element develops the essential practical skills required for safe and effective routine maintenance on heavy vehicles. Learners must be able to interpret technical information, select and use appropriate tools and equipment, execute maintenance procedures to manufacturer specifications, and accurately document findings and recommendations. Competence in these areas underpins vehicle reliability, regulatory compliance, and professional communication with team members and customers.

    City & Guilds Level 2 Diploma in Heavy Vehicle Maintenance and Repair Principles

    1 learning outcomes8 guidance points

    Skills in Motorcycle Preparation and Inspection

    This unit focuses on developing practical skills for carrying out systematic preparation and inspection of motorcycles, ensuring safety and compliance with manufacturer standards. Learners will apply correct procedures, use of tools, and documentation to assess vehicle condition and identify necessary repairs or maintenance. The emphasis is on safe working practices, accurate interpretation of technical information, and effective communication of findings.

    City & Guilds Level 2 Diploma in Motorcycle Maintenance and Repair Principles, City & Guilds Level 3 Diploma in Motorcycle Maintenance and Repair Principles

    6 learning outcomes20 guidance points2 criteria

    Knowledge of Routine Light Vehicle Maintenance

    This subtopic focuses on the systematic procedures and essential checks involved in routine light vehicle maintenance, including fluid level inspections, tyre condition and pressure assessments, lighting and wiper functionality tests, and the replacement of consumables such as filters and spark plugs. It emphasizes the importance of adhering to manufacturer service schedules and safety protocols to ensure vehicle reliability, legal compliance, and the prevention of premature component failure. Mastery of these maintenance tasks is critical for vehicle fitters, as it underpins the safe and efficient operation of customer vehicles and supports professional workshop standards.

    City & Guilds Level 2 Diploma in Vehicle Fitting Principles , City & Guilds Level 2 Diploma in Light Vehicle Maintenance & Repair Principles , City & Guilds Level 2 Diploma in Vehicle Fitting Competence

    3 learning outcomes20 guidance points3 criteria

    Skills in Diagnosing and Rectifying Heavy Vehicle Engine Faults

    This subtopic focuses on developing the practical skills required to systematically diagnose and rectify faults in heavy vehicle engines, emphasising adherence to health and safety legislation, correct interpretation of technical data, and proficient use of specialist diagnostic tools. It integrates fault-finding methodologies with hands-on rectification, culminating in thorough testing to verify correct operation and the accurate recording of findings with professional recommendations.

    City & Guilds Level 3 Diploma in Heavy Vehicle Maintenance and Repair Principles

    1 learning outcomes9 guidance points

    Knowledge of Motor Vehicle Body Adhesive Bonding Operations

    This subtopic covers the critical knowledge required to safely perform adhesive bonding operations on motor vehicle body panels. It emphasises the selection and maintenance of specialist tools, stringent adherence to health and safety protocols when handling hazardous chemicals, and the step-by-step process to achieve a durable, OEM-standard joint. Mastery ensures repairs maintain structural integrity and corrosion resistance.

    City & Guilds Level 2 Diploma in Accident Repair - Body Competence , City & Guilds Level 3 Diploma in in Accident Repair Body Competence, City & Guilds Level 2 Diploma in Accident Repair - Body Principles +1 more

    12 learning outcomes35 guidance points4 criteria

    Skills in Inspection Repair and Replacement of Plant Equipment Tyres

    This subtopic focuses on developing practical skills for inspecting, repairing, and replacing tyres on plant equipment, ensuring compliance with health and safety regulations. Learners will apply industry-standard procedures to assess tyre and wheel condition, perform repairs on tubes and tyres, and document findings accurately. Mastery of these skills is essential for maintaining operational safety and minimising equipment downtime in sectors such as construction and agriculture.

    City & Guilds Level 2 Diploma In Vehicle Specialist Tyre Fitting Principles

    5 learning outcomes8 guidance points

    Skills in Diagnosing and Rectifying Heavy Vehicle Transmission and Driveline Faults

    This topic covers diagnosing and rectifying faults in heavy vehicle transmissions and drivelines. It includes safe working practices, using information and tools, and recording findings.

    City & Guilds Level 3 Diploma in Heavy Vehicle Maintenance and Repair Principles

    1 learning outcomes6 guidance points

    Knowledge of Working with Plastic Materials and Components

    This element covers the essential knowledge required for working with plastic body panels in vehicle refinishing. Learners must be able to accurately identify different plastic substrates, prepare them correctly to ensure adhesion, and select, mix, and apply foundation materials such as primers and fillers specifically formulated for plastics. Mastery of these skills is critical to achieving a durable, professional finish and preventing common defects like peeling or cracking.

    City & Guilds Level 2 Diploma in Accident Repair Paint Competence , City & Guilds Level 3 Diploma in Accident Repair Paint Competence, City & Guilds Level 3 Diploma in Accident Repair Paint Principles +1 more

    4 learning outcomes31 guidance points4 criteria

    Promote services and products in the rail industry

    This subtopic focuses on equipping rail passenger service staff with the skills to effectively promote rail products and services, such as ticket types, railcards, and special offers. It covers how to provide accurate, tailored information and advice to customers, enhance their travel experience, and contribute to the commercial success of the rail operator.

    City & Guilds Level 2 NVQ Certificate in Rail Services (Passenger Services), City & Guilds Level 2 NVQ Diploma in Rail Services (Passenger Services)

    13 learning outcomes18 guidance points2 criteria

    Introduction to ICT

    This subtopic introduces learners to essential ICT skills within the context of vehicle accident repair, focusing on safe computer operation, effective online information retrieval for repair procedures, and digital documentation. Learners will develop practical abilities to use ICT systems for accessing technical data, completing job sheets, and communicating repair information professionally, mirroring real-world workshop practices.

    City & Guilds Level 1 Diploma in Accident Repair Body , City & Guilds Level 1 Diploma in Accident Repair Paint

    6 learning outcomes17 guidance points2 criteria

    Knowledge of Giving a Positive Impression to Vehicle Parts Customers

    This subtopic focuses on equipping learners with the essential knowledge to deliver excellent customer service within a vehicle parts environment. It covers legal frameworks such as the Consumer Rights Act and data protection regulations, the importance of understanding organisational policies and procedures, and the practical application of effective communication techniques to build rapport and ensure customer satisfaction. Mastery of these areas enables staff to handle enquiries, complaints, and sales interactions professionally, fostering trust and repeat business.

    City & Guilds Level 2 Diploma in Vehicle Parts Competence, City & Guilds Level 3 Diploma in Vehicle Parts Competence , City & Guilds Level 2 Diploma in Vehicle Parts Principles +1 more

    7 learning outcomes29 guidance points4 criteria

    Knowledge of Diagnosis and Rectification of Vehicle Auxiliary Electrical Faults

    This element covers the principles and practical skills required to diagnose and rectify faults in auxiliary electrical systems on heavy vehicles, including lighting, wipers, horn, and other ancillary circuits. Learners will gain understanding of electrical theory, circuit operation, and systematic fault-finding techniques essential for effective maintenance and repair in commercial vehicle workshops.

    City & Guilds Level 3 Diploma in Heavy Vehicle Maintenance and Repair Competence , City & Guilds Level 3 Diploma in Heavy Vehicle Maintenance and Repair Principles

    2 learning outcomes14 guidance points2 criteria

    Knowledge of Inspection, Repair and Replacement of Industrial Equipment Tyres

    This subtopic provides the foundational knowledge required for inspecting, repairing, and replacing industrial equipment tyres. It encompasses tyre construction types, relevant legislation, and workplace-specific safety procedures. Learners will also gain understanding of the specialist tools, repair materials, and the step-by-step processes needed to effectively maintain and service tyres on heavy plant and equipment used in construction, agriculture, and materials handling.

    City & Guilds Level 2 Diploma in Specialist Tyre Fitting Competence, City & Guilds Level 2 Diploma In Vehicle Specialist Tyre Fitting Principles

    7 learning outcomes18 guidance points2 criteria

    Supervise the movement of traction and rolling stock assets, components and equipment

    This subtopic focuses on the supervision of safe and efficient movement of traction and rolling stock assets, components, and equipment within rail engineering environments. It encompasses planning, coordination, and oversight of lifting, shunting, and repositioning tasks while ensuring compliance with railway standards, safety procedures, and operational protocols. Mastery involves risk management, clear communication, and documentation to prevent damage, injury, or service disruption.

    City & Guilds Level 3 NVQ Certificate In Rail Engineering Traction and Rolling Stock

    6 learning outcomes10 guidance points

    Knowledge of Safe use of Oxy-acetylene in Automotive Applications

    This element covers the safe use of oxy-acetylene equipment for thermal cutting in automotive applications, integrating understanding of combustion theory, equipment setup, hands-on cutting procedures, and defect recognition. Learners gain essential skills for vehicle modification and repair, ensuring compliance with stringent health and safety regulations and industry best practices.

    City & Guilds Level 2 Diploma in Vehicle Fitting Principles , City & Guilds Level 2 Diploma in Light Vehicle Maintenance & Repair Principles , City & Guilds Level 2 Diploma in Vehicle Fitting Competence

    3 learning outcomes25 guidance points3 criteria

    Skills in Giving a Positive Impression to Vehicle Parts Customers

    This element focuses on developing the interpersonal skills necessary to deliver excellent customer service in a vehicle parts environment. Learners will master techniques for building trust and rapport, handling enquiries professionally, and providing accurate technical information to ensure customer satisfaction and repeat business. Practical application includes face-to-face, telephone, and digital interactions, emphasizing clear communication and product knowledge.

    City & Guilds Level 2 Diploma in Vehicle Parts Principles , City & Guilds Level 3 Diploma in Vehicle Parts Principles

    2 learning outcomes18 guidance points2 criteria

    Skills in Removing and Replacing Motorcycle Chassis Units and Components

    This element develops practical competence in safely removing, inspecting, and replacing key chassis components of a motorcycle, including suspension, steering, wheels, and braking systems. Learners apply manufacturer procedures, utilise workshop tools and equipment, and produce accurate records with maintenance recommendations, essential for real-world motorcycle servicing and MOT preparation.

    City & Guilds Level 2 Diploma in Motorcycle Maintenance and Repair Principles

    7 learning outcomes9 guidance points

    Skills Required to Inspect Heavy Vehicles Using Prescribed Methods

    This unit covers the essential practical skills required to carry out prescribed inspections on heavy vehicles, ensuring compliance with health and safety regulations, manufacturer specifications, and industry standards. Learners will develop the ability to select and use appropriate tools, follow systematic inspection procedures, and accurately record findings to inform maintenance decisions.

    City & Guilds Level 2 Diploma in Heavy Vehicle Maintenance and Repair Principles

    5 learning outcomes8 guidance points

    Knowledge of Motor Vehicle Body Mechanical Fastening Operations

    This element covers the selection, checking, use and maintenance of tools and equipment for mechanical fastening operations in vehicle body repair, including spanners, sockets, torque wrenches, rivet guns and thread repair tools. It also addresses the practical application of fastening techniques such as bolt torquing, riveting, and the correct use of locking devices to ensure structural integrity and compliance with manufacturer specifications and safety standards. Proficiency is essential for tasks like panel replacement, trim fitting, and mechanical component attachment in the accident repair environment.

    City & Guilds Level 2 Diploma in Accident Repair - Body Competence , City & Guilds Level 3 Diploma in in Accident Repair Body Competence, City & Guilds Level 2 Diploma in Accident Repair - Body Principles +1 more

    10 learning outcomes35 guidance points4 criteria

    Vehicle Engine Lubrication Systems

    This subtopic covers the fundamental principles of vehicle engine lubrication, including the function of key components like the oil pump, filter, and sump. Learners will develop practical skills in safely draining, refilling, and replacing lubrication system components, while adhering to legislative and organisational guidelines.

    City & Guilds Level 1 Certificate in Vehicle Systems Maintenance, City & Guilds Entry Level Award in Vehicle Systems Maintenance (Entry 3), City & Guilds Level 1 Award in Vehicle Systems Maintenance +3 more

    6 learning outcomes45 guidance points6 criteria

    Restore rail switches and crossings to operational condition

    This element focuses on the practical competencies and underpinning knowledge required to restore rail switches and crossings to full operational condition following maintenance, adjustment, or fault rectification. Learners must demonstrate the ability to safely and correctly realign components, replace worn parts, lubricate mechanisms, and verify correct operation through systematic testing and inspection.

    City & Guilds Level 2 NVQ Certificate In Rail Engineering Track Maintenance, City & Guilds Level 2 NVQ Diploma In Rail Engineering Track Maintenance

    8 learning outcomes15 guidance points2 criteria

    Skills in Carrying Out Minor Repairs to Motor Vehicle Exterior Body Panels

    This subtopic focuses on the practical skills required to perform minor cosmetic and structural repairs on vehicle exterior body panels, such as dents, scratches, and scuffs. Learners will develop competence in preparing surfaces, applying fillers, shaping and finishing repairs to pre-paint condition, while strictly adhering to health and safety regulations. The ability to interpret technical information and accurately document work is critical for workplace alignment and customer satisfaction.

    City & Guilds Level 2 Diploma in Accident Repair - Body Principles

    1 learning outcomes9 guidance points

    Skills in Inspection, Repair and Replacement of High Performance Light Vehicle Tyre

    This subtopic equips learners with the specialised practical skills required to safely inspect, repair, replace and balance high performance light vehicle tyres. It emphasises adherence to industry safety standards, accurate diagnosis of tyre conditions, and meticulous record-keeping to support professional customer recommendations. Mastery of these competencies ensures technicians can maintain vehicle safety and performance in line with manufacturer and legal requirements.

    City & Guilds Level 2 Diploma In Vehicle Specialist Tyre Fitting Principles, City & Guilds Level 2 Diploma in Vehicle Fitting Principles

    8 learning outcomes16 guidance points2 criteria

    Skills in how to Make Learning Possible through Demonstrations and Instruction

    This subtopic focuses on equipping learners with the pedagogical skills to effectively transfer motorcycle maintenance knowledge through structured demonstrations and clear instruction. It emphasizes the importance of adapting teaching methods to individual learner needs, ensuring safe workshop practices, and using formative assessment to confirm comprehension. Mastery of these skills is essential for those progressing to supervisory or training roles within the automotive industry.

    City & Guilds Level 3 Diploma in Motorcycle Maintenance and Repair Principles , City & Guilds Level 3 Diploma in Accident Repair Body Principles , City & Guilds Level 3 Diploma in Heavy Vehicle Maintenance and Repair Principles +1 more

    4 learning outcomes33 guidance points4 criteria

    Skills in Working with Plastic Materials and Components

    This element focuses on the competent and safe preparation and application of foundation materials to plastic vehicle components during refinishing. Learners develop skills in identifying plastic types, selecting correct preparation methods and materials, and adhering to health and safety requirements, while also interpreting technical data and documenting work to meet industry standards. Practical application emphasises achieving adhesion and finish quality on flexible substrates, ensuring the longevity of repairs.

    City & Guilds Level 3 Diploma in Accident Repair Paint Principles , City & Guilds Level 2 Diploma in Accident Repair Paint Principles

    2 learning outcomes21 guidance points2 criteria

    Knowledge of Motor Vehicle Body Metal Active Gas _MAG_ Welding Techniques

    Motor Vehicle Body MAG welding requires understanding safe working practices, selecting and maintaining tools, and performing welding operations correctly. This includes setting up equipment, welding in various positions, and inspecting welds. Safety is paramount to prevent accidents and ensure quality.

    City & Guilds Level 2 Diploma in Accident Repair - Body Competence , City & Guilds Level 3 Diploma in in Accident Repair Body Competence, City & Guilds Level 2 Diploma in Accident Repair - Body Principles +1 more

    10 learning outcomes34 guidance points4 criteria

    Knowledge of Stock Control Within A Vehicle Parts Operation

    This topic covers stock control within a vehicle parts operation, including identifying the need to order, selecting suppliers, purchasing parts, and monitoring supplier performance. Learners will understand the procurement process.

    City & Guilds Level 3 Diploma in Vehicle Parts Principles , City & Guilds Level 3 Diploma in Vehicle Parts Competence

    2 learning outcomes14 guidance points2 criteria

    Skills in Removing and Replacing Motorcycle Electrical Units and Components

    This subtopic focuses on the practical skills required to safely and competently remove and replace electrical units on a motorcycle, such as batteries, starters, alternators, lighting, and instrumentation. Learners must interpret technical information, select correct tools, and adhere to strict health and safety procedures to prevent damage or injury. Mastery of these skills is essential for routine maintenance, fault diagnosis, and ensuring vehicle reliability and compliance with legal standards.

    City & Guilds Level 2 Diploma in Motorcycle Maintenance and Repair Principles

    1 learning outcomes7 guidance points

    Skills in Diagnosing and Rectifying Vehicle Auxiliary Electrical Faults

    This subtopic focuses on developing advanced diagnostic skills for heavy vehicle auxiliary electrical systems, including lighting, wipers, body electronics, and auxiliary power units. Learners apply systematic fault-finding techniques, interpret complex wiring diagrams, and use specialized test equipment to rectify faults effectively. Mastery ensures vehicles operate safely and reliably, meeting legal and manufacturer standards in real-world maintenance environments.

    City & Guilds Level 3 Diploma in Heavy Vehicle Maintenance and Repair Principles

    1 learning outcomes10 guidance points

    Vehicle Fuel and Exhaust Systems

    This element introduces learners to the fundamental principles and hands-on procedures for maintaining vehicle fuel and exhaust systems. It covers essential safety and environmental regulations, the location and interpretation of technical information, the operational theory of fuel delivery and emission control, and the practical skills required to remove, replace, and test components using the correct tools and equipment. Mastery of these tasks underpins safe and effective workshop practice at entry level.

    City & Guilds Entry Level Award in Vehicle Systems Maintenance (Entry 3), City & Guilds Entry Level Diploma in Vehicle Systems Maintenance (Entry 3) , City & Guilds Level 1 Diploma in Vehicle Systems Maintenance +3 more

    6 learning outcomes53 guidance points6 criteria

    Skills Required to Remove and Replace Heavy Vehicle Chassis Units and Components

    This element focuses on the practical skills and underpinning knowledge required to safely and systematically remove and replace chassis components on heavy vehicles. Learners will develop competencies in interpreting technical data, selecting correct tools and equipment, and adhering to health and safety regulations. Mastery of these skills ensures efficient vehicle maintenance, contributes to road safety, and prepares learners for real-world workshop environments.

    City & Guilds Level 2 Diploma in Heavy Vehicle Maintenance and Repair Principles

    6 learning outcomes9 guidance points

    Support Learners by Coaching in the Workplace

    This element focuses on developing the practical skills and knowledge required to effectively coach learners in the rail engineering workplace. It covers planning and delivering coaching sessions, providing constructive feedback, assessing progress against national occupational standards, and reflecting on one's own coaching practice to promote continuous professional development. Effective coaching ensures that learners acquire and demonstrate competence safely and efficiently in traction and rolling stock engineering tasks.

    City & Guilds Level 3 NVQ Certificate In Rail Engineering Traction and Rolling Stock

    6 learning outcomes10 guidance points

    Introduction to Vehicle Panel Preparation Techniques

    This element introduces learners to the fundamental techniques and safety protocols required for preparing vehicle body panels prior to painting. It covers the correct use of abrasives, fillers, and primers, ensuring panels are free from defects and contamination, which is essential for achieving a professional finish in accident repair.

    City & Guilds Level 1 Diploma in Accident Repair Paint, City & Guilds Level 1 Diploma in Accident Repair Body

    5 learning outcomes16 guidance points2 criteria

    Introduction to Vehicle MAG Welding Techniques

    This subtopic introduces Metal Active Gas (MAG) welding as a core skill for vehicle body repair, covering safe equipment use, the underlying principles of the process, and practical techniques for producing plug and lap welds on thin-gauge steel. Learners develop the competence needed to perform these common joint types to industry standards, directly applicable to real-world panel replacement and collision repair tasks in an automotive workshop.

    City & Guilds Level 1 Diploma in Accident Repair Body

    6 learning outcomes10 guidance points

    Restore track geometry faults to operational condition by the manual repair of Permanent Way assets and components

    This subtopic focuses on the manual restoration of track geometry faults in Permanent Way assets, including the identification of deviations from specified standards and the application of corrective techniques using hand tools and small plant. It covers critical safety procedures, quality checks, and adherence to engineering specifications to ensure operational integrity and compliance with rail industry regulations.

    City & Guilds Level 2 NVQ Diploma In Rail Engineering Track Maintenance, City & Guilds Level 2 NVQ Certificate In Rail Engineering Track Maintenance

    6 learning outcomes14 guidance points2 criteria

    Provide a secure environment for customers’ property in the rail industry

    This subtopic equips learners with the practical skills and underpinning knowledge to safeguard customers' belongings across rail environments, from assisting with safe stowage during travel to managing lost and found items in compliance with rail industry regulations. It emphasises proactive risk mitigation, effective communication, and adherence to legal and organisational procedures, ensuring both passenger safety and service quality.

    City & Guilds Level 2 NVQ Certificate in Rail Services (Passenger Services), City & Guilds Level 2 NVQ Diploma in Rail Services (Passenger Services)

    11 learning outcomes13 guidance points2 criteria

    Knowledge of how to Make Learning Possible through Demonstrations and Instruction

    This subtopic explores the methodologies and underpinning theories of effective demonstrations and instruction within the accident repair industry. It equips learners with the skills to design, deliver, and evaluate practical teaching sessions, ensuring knowledge transfer that adheres to industry standards and safety regulations. The focus is on facilitating skill acquisition and competence development among peers or trainees in a body repair environment.

    City & Guilds Level 3 Diploma in in Accident Repair Body Competence, City & Guilds Level 3 Diploma in Heavy Vehicle Maintenance and Repair Competence , City & Guilds Level 3 Diploma in Vehicle Parts Competence +4 more

    11 learning outcomes48 guidance points7 criteria

    Skills in Inspection, Repair and Replacement of Motorcycle Tyres

    This subtopic equips learners with the practical skills to safely remove, inspect, repair, and replace motorcycle tyres and inner tubes. It covers essential procedures such as tyre removal using appropriate tools, thorough inspection for damage and wear, correct repair techniques for punctures, and precise wheel balancing to ensure safe vehicle operation. Learners also develop the ability to document findings and make professional recommendations, which are critical for customer service and legal compliance in the automotive industry.

    City & Guilds Level 2 Diploma In Vehicle Specialist Tyre Fitting Principles, City & Guilds Level 2 Diploma in Vehicle Fitting Principles

    6 learning outcomes17 guidance points2 criteria

    Competency in Stock Control Within A Vehicle Parts Operation

    This element focuses on the practical application of stock control principles within a vehicle parts operation. It covers the analysis of stock movements and lost sales to inform purchasing decisions, the procurement of parts through effective supplier management, the proactive chasing of outstanding orders to maintain service levels, and the meticulous maintenance of purchasing records to ensure operational and financial integrity.

    City & Guilds Level 3 Diploma in Vehicle Parts Competence

    4 learning outcomes5 guidance points

    Vehicle Hand Skills and Manufacturing Techniques

    Vehicle hand skills and manufacturing techniques involve using tools and equipment to repair or manufacture vehicle parts. It covers legislative requirements and safe working practices.

    City & Guilds Level 1 Certificate in Vehicle Systems Maintenance, City & Guilds Level 1 Award in Vehicle Systems Maintenance, City & Guilds Level 1 Diploma in Vehicle Systems Maintenance +4 more

    27 learning outcomes59 guidance points7 criteria

    Provide customer service in the rail industry

    This element focuses on delivering exemplary customer service within the rail industry, emphasising proactive engagement, effective complaint resolution, and appropriate passenger assistance. Learners must demonstrate the ability to apply rail-specific service standards and procedures in real-world scenarios, ensuring customer satisfaction and safety.

    City & Guilds Level 2 NVQ Certificate in Rail Services (Passenger Services), City & Guilds Level 2 NVQ Diploma in Rail Services (Passenger Services)

    14 learning outcomes18 guidance points2 criteria

    Skills in Identifying and Reporting Security Risks within a Vehicle Parts Environment

    This element equips learners with the essential skills to safeguard a vehicle parts environment by adhering to security protocols, promptly recognising potential threats such as theft or unauthorised access, and responding effectively to incidents. It ensures they can maintain stock integrity, protect assets, and comply with legal and organisational requirements. Practical application includes conducting risk assessments, managing entry points, and accurately documenting security breaches.

    City & Guilds Level 2 Diploma in Vehicle Parts Principles , City & Guilds Level 3 Diploma in Vehicle Parts Principles

    2 learning outcomes16 guidance points2 criteria

    Undertake the removal and replacement of railway traction and rolling stock components

    This element focuses on the practical skills and underpinning knowledge required to safely and effectively remove and replace components on railway traction and rolling stock. Learners must demonstrate competence in following engineering drawings, maintenance manuals, and safety procedures while using appropriate tools and equipment. The ability to verify correct installation and report any deviations is critical to ensuring vehicle integrity and operational safety.

    City & Guilds Level 3 NVQ Certificate In Rail Engineering Traction and Rolling Stock

    1 learning outcomes6 guidance points

    Undertake replacement of Permanent Way assets and components

    This subtopic focuses on the practical skills and underpinning knowledge required to safely and effectively replace permanent way assets and components, such as rails, sleepers, and fastenings, in accordance with railway industry standards. Learners must demonstrate competence in planning, executing, and verifying replacement tasks while adhering to strict safety protocols and quality requirements.

    City & Guilds Level 2 NVQ Certificate In Rail Engineering Track Maintenance, City & Guilds Level 2 NVQ Diploma In Rail Engineering Track Maintenance

    8 learning outcomes17 guidance points2 criteria

    Knowledge of Motor Vehicle Body Metal Inert Gas _MIG_ Brazing Operations

    This element covers the essential knowledge and skills required to safely perform Metal Inert Gas (MIG) brazing on motor vehicle body panels, a low-heat joining process that uses a copper-based filler wire to bond steel components without melting the parent metal. It emphasizes correct equipment setup, parameter adjustment, and technique to minimise panel distortion and preserve anti-corrosion coatings, ensuring durable, high-quality repairs in line with vehicle manufacturer specifications.

    City & Guilds Level 2 Diploma in Accident Repair - Body Competence , City & Guilds Level 3 Diploma in in Accident Repair Body Competence, City & Guilds Level 2 Diploma in Accident Repair - Body Principles +1 more

    9 learning outcomes32 guidance points4 criteria

    Skills in Light Vehicle Four Wheel Alignment

    This subtopic covers the practical skills required to accurately measure and adjust the geometry of a light vehicle's four-wheel alignment, ensuring optimal tyre wear, fuel efficiency, and vehicle handling. Learners will develop proficiency in using alignment equipment, interpreting readings, making component adjustments, and advising customers on corrective actions, all within strict health and safety guidelines.

    City & Guilds Level 2 Diploma In Vehicle Specialist Tyre Fitting Principles, City & Guilds Level 2 Diploma in Vehicle Fitting Principles

    2 learning outcomes15 guidance points2 criteria

    Knowledge of Valuing Vehicles for Pre-accident Condition

    This element equips vehicle damage assessors with the essential knowledge to determine a vehicle's market value immediately before an accident, a critical step for accurate insurance claims and loss assessment. Mastery of pre-accident valuation ensures fair settlements, compliance with legal standards, and professional credibility, relying on industry guides, condition grading, and market analysis.

    City & Guilds Level 3 Diploma In Vehicle Damage Assessor Competence

    6 learning outcomes10 guidance points

    Skills Required to Remove and Replace Heavy Vehicle Electrical Units and Components

    This subtopic focuses on the practical competencies needed to safely and effectively remove and replace electrical units and components on heavy vehicles. It encompasses risk assessment, correct use of technical information, selection and operation of appropriate tools, and adherence to manufacturer procedures. Mastery ensures minimal vehicle downtime, prevention of further damage, and accurate documentation to support ongoing maintenance strategies.

    City & Guilds Level 2 Diploma in Heavy Vehicle Maintenance and Repair Principles

    7 learning outcomes10 guidance points

    Skills in Routine Motorcycle Maintenance

    This element equips learners with the essential practical skills to safely perform routine motorcycle maintenance, including inspections, adjustments, and component replacements. It emphasises the correct use of technical data, tools, and equipment, underpinned by a strong awareness of health and safety protocols. Competence here ensures motorcycles remain roadworthy and reliable, directly impacting customer satisfaction and workshop efficiency.

    City & Guilds Level 2 Diploma in Motorcycle Maintenance and Repair Principles

    1 learning outcomes8 guidance points

    Knowledge of Inspection, Repair and Replacement of Plant Equipment Tyres

    This subtopic equips learners with essential knowledge for inspecting, repairing, and replacing tyres on plant equipment such as excavators, dumpers, and telehandlers. It covers tyre construction specific to heavy-duty applications, relevant health and safety legislation, and the specialist tools and materials required. Learners gain the understanding needed to carry out these tasks competently in compliance with industry standards and site-specific procedures, ensuring operational safety and efficiency.

    City & Guilds Level 2 Diploma in Specialist Tyre Fitting Competence, City & Guilds Level 2 Diploma In Vehicle Specialist Tyre Fitting Principles

    7 learning outcomes15 guidance points2 criteria

    Introduction to Vehicle Refinishing Process/Techniques

    This subtopic introduces learners to the foundational steps of vehicle refinishing, focusing on safe preparation of vehicle body panels and accurate mixing of foundation coat materials. Learners will develop essential practical skills required in an accident repair paint environment, applying approved industry procedures to ensure high-quality finishes and compliance with health and safety regulations.

    City & Guilds Level 1 Diploma in Accident Repair Paint, City & Guilds Level 1 Diploma in Accident Repair Body

    6 learning outcomes15 guidance points2 criteria

    Knowledge of Identifying and Rectifying Motor Vehicle Body Misalignment

    This subtopic focuses on the diagnostic and corrective processes required to restore vehicle body geometry to manufacturer specifications following collision damage. Learners will explore the use of precision measuring systems, alignment benches, and hydraulic pulling equipment, as well as the interpretation of technical data and adherence to safety standards. The knowledge gained underpins safe, accurate, and efficient repair practices essential in the bodyshop environment.

    City & Guilds Level 3 Diploma in in Accident Repair Body Competence, City & Guilds Level 3 Diploma in Accident Repair Body Principles

    7 learning outcomes14 guidance points2 criteria

    Knowledge of Identifying and Reporting Security Risks within a Vehicle Parts Environment

    This subtopic equips learners with the essential knowledge to recognise and report security risks specific to a vehicle parts environment, such as theft, vandalism, and unauthorised access. It covers relevant legislation like the Health and Safety at Work etc. Act 1974 and company-specific policies, ensuring learners can maintain a secure workplace. Practical application involves conducting risk assessments and effectively communicating concerns to uphold organisational security protocols.

    City & Guilds Level 2 Diploma in Vehicle Parts Competence, City & Guilds Level 3 Diploma in Vehicle Parts Competence , City & Guilds Level 2 Diploma in Vehicle Parts Principles +1 more

    8 learning outcomes27 guidance points4 criteria

    Provide travel products to customers in the rail industry

    This topic covers setting up and closing a point of sale, establishing customer requirements for rail products, and completing transactions. Learners must demonstrate practical skills in providing travel products to customers in the rail industry.

    City & Guilds Level 2 NVQ Certificate in Rail Services (Passenger Services), City & Guilds Level 2 NVQ Diploma in Rail Services (Passenger Services)

    2 learning outcomes14 guidance points2 criteria

    Knowledge of inspection and Repair of Light Vehicle Clutches

    This subtopic equips learners with the essential knowledge to safely and effectively inspect and replace light vehicle clutches, a critical driveline component. It covers the identification and correct use of specialist tools, differentiation between clutch types such as diaphragm and coil spring designs, and the step-by-step procedures for inspection and replacement in line with manufacturer specifications and industry best practices.

    City & Guilds Level 2 Diploma in Vehicle Fitting Competence , City & Guilds Level 2 Diploma in Vehicle Fitting Principles

    2 learning outcomes15 guidance points2 criteria

    Skills Required to Remove and Replace Heavy Vehicle Engine Units and Components

    This subtopic focuses on the practical competencies and underpinning knowledge required to safely remove and replace heavy vehicle engine units and components. Learners must demonstrate proficiency in interpreting technical data, selecting and using appropriate tools and equipment, and adhering to rigorous health and safety protocols. The skills developed are directly applicable to routine maintenance, major repairs, and engine overhauls in a heavy vehicle workshop environment.

    City & Guilds Level 2 Diploma in Heavy Vehicle Maintenance and Repair Principles

    5 learning outcomes10 guidance points

    Skills in Identifying and Rectifying Motor Vehicle Body Misalignment

    This subtopic focuses on diagnosing and correcting misalignment in vehicle body structures using industry-standard measuring and straightening systems. It covers safe working practices, interpretation of technical data, and precise use of alignment equipment to restore vehicle geometry to manufacturer specifications, with an emphasis on accurate documentation and informed recommendations for further repairs.

    City & Guilds Level 3 Diploma in Accident Repair Body Principles

    1 learning outcomes8 guidance points

    Knowledge of Vehicle Salvage Categorisation

    This subtopic equips vehicle damage assessors with the critical knowledge to correctly categorise salvage vehicles in accordance with the Association of British Insurers (ABI) Code of Practice. It covers legislative requirements for handling repairable salvage, including consumer protection and roadworthiness obligations, and emphasises the role of the Motor Insurer Anti-Fraud Theft Register (MIAFTR) in preventing fraud and ensuring transparency in the insurance industry. Mastery of these elements is essential for making accurate, compliant, and ethical assessment decisions.

    City & Guilds Level 3 Diploma In Vehicle Damage Assessor Competence

    6 learning outcomes6 guidance points

    Introduction to vehicle technology and workshop methods and processes

    This element introduces learners to fundamental vehicle technology and workshop methodologies within the context of accident repair paint. It encompasses safe operation of specialist equipment, precise use of measuring tools, understanding of joining techniques and materials, basic electrical theory for diagnostics, and knowledge of vehicle construction materials and safety systems. Mastery of these underpinning principles is vital for executing paint repairs that meet industry standards, ensuring both high-quality finishes and adherence to health and safety regulations.

    City & Guilds Level 1 Diploma in Accident Repair Paint, City & Guilds Level 1 Diploma in Accident Repair Body

    7 learning outcomes20 guidance points2 criteria

    Vehicle Spark Ignition Systems

    This subtopic covers the fundamental principles of vehicle spark ignition systems, including their components, operation, and the procedures for removal and replacement. Learners must apply legislative and organisational requirements, use technical information sources, and select appropriate tools to carry out practical tasks safely and effectively.

    City & Guilds Level 1 Certificate in Vehicle Systems Maintenance, City & Guilds Entry Level Award in Vehicle Systems Maintenance (Entry 3), City & Guilds Level 1 Award in Vehicle Systems Maintenance +3 more

    16 learning outcomes57 guidance points6 criteria

    Undertake routine manual maintenance of the Permanent Way

    Routine manual maintenance of the Permanent Way is essential for ensuring the safety, reliability, and longevity of railway track infrastructure. This element covers the practical skills and knowledge required to inspect, adjust, and repair track components such as rails, sleepers, fastenings, and ballast, following industry standards and safe working procedures.

    City & Guilds Level 2 NVQ Certificate In Rail Engineering Track Maintenance, City & Guilds Level 2 NVQ Diploma In Rail Engineering Track Maintenance, City & Guilds Level 1 NVQ Certificate in Basic Track Maintenance

    9 learning outcomes23 guidance points3 criteria

    Work with tools, equipment, drawings and specifications in the rail engineering environment

    This subtopic addresses the core competency of correctly selecting, safely using, and maintaining specialized hand tools and equipment essential for rail traction and rolling stock maintenance. Learners must also demonstrate the ability to access, interpret, and apply engineering drawings, maintenance schedules, and technical specifications to ensure all work complies with rail industry safety and quality standards, thereby preventing asset failure and enhancing operational reliability.

    City & Guilds Level 3 NVQ Certificate In Rail Engineering Traction and Rolling Stock

    1 learning outcomes6 guidance points

    Skills in Processing Orders for Non-Stock Motor Vehicle Parts

    This subtopic focuses on the essential skills required to handle customer requests for parts not held in stock, from initial agreement through ordering and tracking to record-keeping. Effective processing ensures timely supply, accurate costings, and customer satisfaction, which are vital in automotive parts operations. Mastery involves clear communication with customers and suppliers, use of ordering systems, and meticulous documentation.

    City & Guilds Level 2 Diploma in Vehicle Parts Principles , City & Guilds Level 3 Diploma in Vehicle Parts Principles

    2 learning outcomes14 guidance points2 criteria

    Skills in Motor Vehicle Body Mechanical Fastening Operations

    This subtopic focuses on the practical skills required for safely and effectively performing mechanical fastening operations in motor vehicle body repair, including the selection and use of appropriate fasteners, tools, and equipment. Learners will develop the competency to interpret repair specifications, apply correct torque settings, and ensure all fastenings are secure and aligned to manufacturer standards, while maintaining rigorous safety protocols and accurate documentation.

    City & Guilds Level 2 Diploma in Accident Repair - Body Principles, City & Guilds Level 3 Diploma in Accident Repair Body Principles

    8 learning outcomes14 guidance points2 criteria

    Introduction to Vehicle Braking Systems

    This topic introduces vehicle braking systems, focusing on safe removal, comparison, and replacement activities. It is part of a Level 1 Award in Vehicle Systems Maintenance.

    City & Guilds Level 1 Award in Vehicle Systems Maintenance, City & Guilds Entry Level Diploma in Vehicle Systems Maintenance (Entry 3) , City & Guilds Entry Level Award in Vehicle Systems Maintenance (Entry 3) +3 more

    14 learning outcomes43 guidance points6 criteria

    Assist in the provision of a suitable environment for customers and other members of the public in the rail industry

    This subtopic focuses on the proactive role of rail passenger service staff in maintaining a safe, clean, and welcoming environment on trains, platforms, and station premises. It covers routine inspections, hazard identification and reporting, ensuring accessibility standards are met, and providing accurate travel information to enhance customer experience and compliance with industry regulations.

    City & Guilds Level 2 NVQ Diploma in Rail Services (Passenger Services), City & Guilds Level 2 NVQ Certificate in Rail Services (Passenger Services)

    7 learning outcomes16 guidance points2 criteria

    Competency in Communicating Information Electronically Within A Vehicle Parts Environment

    This subtopic focuses on the essential skills required to manage electronic communications within a vehicle parts department. Learners will develop competency in sending, receiving, checking, and storing messages, as well as accessing remote databases to provide accurate parts information to customers. Mastery of these tasks ensures efficient customer service and accurate record-keeping in a fast-paced automotive parts environment.

    City & Guilds Level 2 Diploma in Vehicle Parts Competence, City & Guilds Level 3 Diploma in Vehicle Parts Competence

    10 learning outcomes16 guidance points2 criteria

    Competency in Removing and Fitting Electrical Components

    This unit focuses on the practical skills and knowledge required to safely remove and fit electrical components on vehicles during accident repair, following manufacturer specifications and industry best practices. Learners must demonstrate competence in isolating electrical systems, using correct tools and equipment, and reinstating components to full functionality while completing accurate records and making appropriate recommendations for further work.

    City & Guilds Level 2 Diploma in in Accident Repair MET Competence

    1 learning outcomes9 guidance points

    Build a cycle wheel

    This element covers the complete process of building a cycle wheel, from interpreting technical specifications to selecting components, lacing spokes, and achieving correct alignment, dish, and uniform spoke tension. It emphasises safe workshop practice, efficient use of specialist tools, and the application of manufacturer data to produce a serviceable wheel. Mastery of these skills is fundamental for entry-level cycle mechanics tasked with wheel assembly, repair, or upgrade.

    City & Guilds Level 1 Award in Cycle Mechanics, City & Guilds Level 2 Certificate in Cycle Mechanics

    2 learning outcomes17 guidance points2 criteria

    Dismantle and remove Permanent Way assets and components

    This subtopic focuses on the safe and methodical dismantling and removal of Permanent Way assets, including rails, sleepers, fastenings, and associated components, as part of track renewal operations. Learners develop practical skills in preparing the work area, selecting and using appropriate tools and equipment, and handling materials efficiently while adhering to strict health and safety protocols. The content emphasizes compliance with industry standards and environmental regulations to ensure both worker safety and the integrity of remaining track infrastructure.

    City & Guilds Level 1 NVQ Certificate in Track Renewals , City & Guilds Level 1 NVQ Certificate in Basic Track Maintenance

    7 learning outcomes18 guidance points2 criteria

    Assist in the preparation of rail vehicles and trains to meet operational requirements

    This element focuses on the practical skills and underpinning knowledge required to safely prepare rail vehicles, trains, and the shunting site for operational movements. It covers pre-movement inspections, coupling/uncoupling procedures, brake system checks, and ensuring compliance with railway rules and safety standards to enable efficient and secure shunting operations.

    City & Guilds Level 2 NVQ Certificate in Rail Services (Shunting)

    4 learning outcomes7 guidance points

    Competency in Carrying Out Minor Repairs to Motor Vehicle Exterior Body Panels

    This element focuses on the practical competency required to perform minor repairs to vehicle exterior body panels, such as filling, sanding, and surface preparation, following manufacturer specifications and health & safety regulations. It integrates the use of technical data, appropriate hand and power tools, and accurate record-keeping to ensure repairs are structurally sound and cosmetically seamless, preparing learners for real-world bodyshop tasks.

    City & Guilds Level 2 Diploma in Accident Repair - Body Competence

    1 learning outcomes9 guidance points

    Competency in Removing and Fitting Electronically Controlled Vehicle Mechanical Components

    This subtopic assesses the candidate's ability to safely and systematically remove and refit electronically controlled mechanical components, such as engine management sensors, actuators, and electronically assisted steering or braking parts, within an accident repair context. It emphasises adherence to manufacturer procedures, correct use of diagnostic and mechanical tools, and thorough documentation to ensure vehicle systems are restored to pre-accident functionality and safety standards.

    City & Guilds Level 3 Diploma in Accident Repair MET Competence

    1 learning outcomes8 guidance points

    Handover and dispose of trains

    This element covers the essential procedures for safely handing over a train at the end of a service journey or shift, including communication with relevant personnel, completing documentation, and ensuring the train is left in a secure state. It also addresses the correct disposal of trains, which involves stabling them appropriately, applying necessary safety measures, and preparing the train for its next service or maintenance. Mastery ensures compliance with operational and safety standards, minimising risks and maintaining service integrity.

    City & Guilds Level 2 NVQ Diploma in Rail Services (Driving)

    6 learning outcomes10 guidance points

    Knowledge of Customer Service Improvements Within A Vehicle Parts Environment

    This element explores the critical interplay between legal frameworks, organisational policies, and proactive service improvement strategies in a vehicle parts environment. Learners will examine how compliance with consumer legislation, health and safety regulations, and industry codes of practice underpins effective customer interactions, while also understanding how to leverage organisational procedures and customer feedback to drive continuous service enhancements. Mastery of these areas ensures parts advisors can deliver compliant, ethical, and consistently high-quality service that meets both business objectives and customer expectations.

    City & Guilds Level 3 Diploma in Vehicle Parts Principles , City & Guilds Level 3 Diploma in Vehicle Parts Competence

    2 learning outcomes16 guidance points2 criteria

    Basics of vehicle body fitting

    This subtopic introduces learners to the fundamental principles of vehicle body fitting, focusing on the safe removal and refitting of detachable body panels and components. It covers the identification of panel types, appropriate tool selection, and adherence to manufacturer guidelines to ensure correct alignment and fit. Mastery of these skills is essential for entry-level roles in accident repair, providing a foundation for more complex body alignment tasks.

    City & Guilds Level 1 Diploma in Accident Repair Body , City & Guilds Level 1 Diploma in Accident Repair Paint

    7 learning outcomes13 guidance points2 criteria

    Knowledge of Conducting Routine Heavy Vehicle Maintenance

    This subtopic covers the essential knowledge required to perform routine maintenance on heavy vehicles, including systematic inspection, lubrication, fluid level checks, and component adjustments, while strictly adhering to manufacturer specifications and health and safety legislation. It equips learners with the understanding of legal obligations such as the Road Vehicles (Construction and Use) Regulations and the Health and Safety at Work Act, ensuring roadworthiness and workshop compliance. Mastery of these routines is critical for preventing vehicle defects, reducing downtime, and maintaining operator license undertakings.

    City & Guilds Level 2 Diploma in Heavy Vehicle Maintenance and Repair Principles, City & Guilds Level 2 Diploma in Heavy Vehicle Maintenance and Repair Competence

    2 learning outcomes15 guidance points2 criteria

    Competency in Establishing Paint Defects

    This subtopic focuses on developing the competence to systematically identify and classify paint defects in vehicle refinishing, a critical skill for ensuring high-quality repairs. Learners will apply industry-standard methods using specialised lighting and magnification tools to detect imperfections such as runs, sags, pinholing, and dye-back, then determine appropriate rectification procedures based on paint manufacturer specifications. Mastery of this competency ensures that technicians can deliver finishes that meet vehicle manufacturer standards and customer expectations, maintaining both safety and aesthetic integrity.

    City & Guilds Level 3 Diploma in Accident Repair Paint Competence

    1 learning outcomes9 guidance points

    Knowledge of Diagnosis and Rectification of Motorcycle Electrical Faults

    This element focuses on developing the knowledge required to diagnose and rectify complex electrical faults in modern motorcycles, integrating an understanding of electrical principles with manufacturer-specific system operations. Learners will explore the function and interaction of charging, starting, ignition, lighting, and electronic control systems, and apply systematic diagnostic methods using wiring diagrams and test equipment. Mastery of this content enables technicians to restore electrical integrity safely and efficiently, meeting industry and regulatory standards.

    City & Guilds Level 3 Diploma in Motorcycle Maintenance and Repair Principles

    1 learning outcomes11 guidance points

    Competency in Appraising Vehicles for Pre-accident Condition

    This element focuses on the systematic inspection and evaluation of a vehicle's condition prior to any accident or damage, including mechanical, cosmetic, and structural aspects. The learner must accurately document and justify the vehicle's value and condition using industry-standard methods, then communicate findings clearly and professionally to the customer, ensuring transparency and understanding of the appraisal outcomes.

    City & Guilds Level 3 Diploma In Vehicle Damage Assessor Competence

    1 learning outcomes8 guidance points

    Develop and maintain effective relationships with customers and suppliers in the rail industry

    This element focuses on establishing and sustaining professional relationships with internal and external stakeholders in rail control operations, including train operators, maintenance providers, and service users. It covers communication techniques, conflict resolution, and collaborative problem-solving to ensure seamless service delivery. Practical application involves handling real-time concerns, prioritizing safety, and aligning with industry standards to maintain operational efficiency.

    City & Guilds Level 2 NVQ Diploma in Rail Services (Control Room Operations)

    1 learning outcomes8 guidance points

    Allocate and supervise railway traction and rolling stock resources

    This subtopic focuses on the competent allocation and supervision of railway traction and rolling stock resources to meet operational demands while ensuring safety, efficiency, and regulatory compliance. It involves planning deployment schedules, coordinating maintenance windows, and overseeing personnel to guarantee that locomotives and carriages are available and serviceable. Learners must demonstrate the integration of technical knowledge with resource management to support reliable rail engineering operations.

    City & Guilds Level 3 NVQ Certificate In Rail Engineering Traction and Rolling Stock

    1 learning outcomes4 guidance points

    Allocate and Monitor Resources for Signal Engineering Activities

    This subtopic covers the competencies required to effectively allocate and monitor resources—such as personnel, tools, materials, and equipment—for railway signalling engineering activities. It focuses on planning, coordination, and oversight to ensure resources are used efficiently, safely, and in compliance with industry standards and project timelines. Practical application involves managing on-site resources for maintenance, fault finding, and installation tasks, minimizing waste and disruption while maintaining operational readiness.

    City & Guilds Level 3 NVQ Diploma in Rail Engineering Signalling Maintainer and Fault Finder

    1 learning outcomes6 guidance points

    Competency in Diagnosing and Rectifying Heavy Vehicle Engine Faults

    This element focuses on developing competence in systematically diagnosing and rectifying faults in heavy vehicle engines, ensuring adherence to strict safety and manufacturer procedures. Learners must demonstrate the ability to select and use appropriate diagnostic tools, interpret technical data, perform effective rectifications, and validate repairs through post-work testing, culminating in accurate record-keeping and informed maintenance recommendations.

    City & Guilds Level 3 Diploma in Heavy Vehicle Maintenance and Repair Competence

    1 learning outcomes5 guidance points

    Engineering industry

    This subtopic lays the essential groundwork for understanding the engineering industry within rail contexts. It covers critical health and safety requirements, effective communication methods, interpretation of technical drawings and specifications, and awareness of typical engineering work environments. Mastery of these areas ensures that learners can operate safely and competently in rail engineering settings.

    City & Guilds Level 2 Certificate in Rail Engineering Underpinning Knowledge

    1 learning outcomes6 guidance points

    Know how to achieve effective working relationships with your colleagues in the rail industry

    This subtopic covers the essential interpersonal skills required to foster collaborative team environments within the rail sector. Learners will explore organisational codes of conduct, effective communication strategies, and inclusive practices that are critical for maintaining safety and operational efficiency in a high-pressure, safety-critical industry. Understanding these principles ensures staff can contribute positively to workplace culture, reduce friction, and support a diverse workforce in delivering reliable rail services.

    City & Guilds Level 2 Award in Rail Services

    1 learning outcomes6 guidance points

    Knowledge of Applying Fillers and Foundation Materials

    This element covers the essential knowledge required for identifying vehicle body surfaces that need filler and foundation materials, and the correct procedures for selecting, mixing, and applying these products. Learners must understand how to assess surface damage, choose appropriate substrates, and apply techniques that ensure proper adhesion, corrosion protection, and a flawless base for subsequent paint layers. Mastery of these skills is critical for achieving professional refinishing standards and preventing coating failures.

    City & Guilds Level 2 Diploma in Accident Repair Paint Principles , City & Guilds Level 1 Diploma in Accident Repair Paint, City & Guilds Level 2 Diploma in Accident Repair Paint Competence

    3 learning outcomes28 guidance points3 criteria

    Professional customer service in the taxi and private hire industry

    This element focuses on the critical role of customer service in the taxi and private hire industry, where drivers must balance professionalism, safety, and customer satisfaction to compete effectively. It examines strategies for delivering inclusive service to diverse passengers, including those with disabilities or specific needs, and emphasizes clear, respectful communication to manage expectations, resolve conflicts, and uphold the reputation of the operator and the wider industry.

    City & Guilds Level 2 Certificate In Introduction to the Role of the Professional Taxi and Private Hire Driver

    5 learning outcomes6 guidance points

    Contribute to the security of the work environment in the rail industry

    This subtopic covers the responsibilities of rail industry workers to ensure the physical security of the worksite, including controlling access, protecting assets and materials, and reporting security breaches. It emphasises the importance of vigilance and following security protocols to safeguard infrastructure and colleagues in high-risk track maintenance settings.

    City & Guilds Level 1 NVQ Certificate in Basic Track Maintenance , City & Guilds Level 2 NVQ Diploma In Rail Engineering Track Maintenance, City & Guilds Level 2 NVQ Certificate In Rail Engineering Track Maintenance +1 more

    13 learning outcomes27 guidance points4 criteria

    Skills to Identify and Agree Motor Vehicle Customer Service Needs

    This subtopic equips learners with essential customer service skills tailored to vehicle specialist tyre fitting. It focuses on effective communication to identify customer requirements, convey technical information clearly, and secure formal agreement for work, ensuring transparency and customer satisfaction. Mastery of these skills is vital for building trust, adhering to legal and organisational standards, and maintaining accurate records that support service traceability and compliance.

    City & Guilds Level 2 Diploma In Vehicle Specialist Tyre Fitting Principles, City & Guilds Level 2 Diploma in Motorcycle Maintenance and Repair Principles, City & Guilds Level 3 Diploma in Motorcycle Maintenance and Repair Principles +4 more

    17 learning outcomes56 guidance points7 criteria

    Skills in Inspecting Light Vehicles using Prescribed Methods

    This subtopic develops the essential practical skills for conducting systematic inspections of light vehicles, ensuring compliance with manufacturers' specifications and safety standards. Learners will apply prescribed methods to assess vehicle systems, components, and functions, using appropriate tools and documentation. Mastery of these skills is critical for accurate diagnosis, maintenance, and reporting in a professional automotive environment.

    City & Guilds Level 2 Diploma in Light Vehicle Maintenance & Repair Principles

    1 learning outcomes8 guidance points

    Knowledge of Inspection and Replacement of Light Vehicle Exhaust Components

    This subtopic covers the essential knowledge required for safely inspecting and replacing light vehicle exhaust components. It includes understanding the construction and function of exhaust systems, the correct use of specialist tools and equipment, and the procedures for diagnosing faults and fitting components to manufacturer specifications. Mastery of this area ensures compliance with health and safety regulations, environmental standards, and vehicle performance requirements.

    City & Guilds Level 2 Diploma in Vehicle Fitting Competence , City & Guilds Level 2 Diploma in Vehicle Fitting Principles

    2 learning outcomes12 guidance points2 criteria

    Skills in Inspection and Repair of Light Vehicle Clutches

    This subtopic covers the essential practical skills required to safely remove, inspect, and replace light vehicle clutch components. Learners will develop the ability to diagnose wear and faults using appropriate tools and procedures, ensuring compliance with manufacturer specifications. The correct recording of findings and accurate recommendations are integral to professional vehicle fitting practice.

    City & Guilds Level 2 Diploma in Vehicle Fitting Principles

    1 learning outcomes8 guidance points

    Skills in Customer Service Improvements Within A Vehicle Parts Environment

    This element develops the learner's ability to systematically collect and analyse customer feedback within a vehicle parts environment, then translate insights into tangible service improvements. It covers the implementation of practical changes—such as refining parts ordering processes, enhancing counter service, or improving product availability—and requires active participation in evaluating the impact of those changes on customer satisfaction and business performance. Mastery of these skills is essential for driving continuous improvement and maintaining competitive advantage in the motor vehicle parts sector.

    City & Guilds Level 3 Diploma in Vehicle Parts Principles

    1 learning outcomes6 guidance points

    Skills in Processing Payment Transactions Within A Vehicle Parts Environment

    This element covers the essential competencies required to accurately calculate prices for vehicle parts, including applying discounts, surcharges, and taxes. It also involves processing various payment methods such as cash, card, and credit accounts while adhering to security protocols. Additionally, the focus is on delivering professional customer service during payment transactions, ensuring customer satisfaction and repeat business.

    City & Guilds Level 2 Diploma in Vehicle Parts Principles , City & Guilds Level 3 Diploma in Vehicle Parts Principles

    2 learning outcomes15 guidance points2 criteria

    Skills Required to Remove and Replace Heavy Vehicle Transmission and Driveline Units and Components

    This subtopic covers the essential practical skills for safely removing and replacing heavy vehicle transmission and driveline components, emphasizing correct tool usage, adherence to manufacturer instructions, and accurate documentation. It prepares learners for real-world workshop tasks where precision and safety are critical to vehicle performance and roadworthiness.

    City & Guilds Level 2 Diploma in Heavy Vehicle Maintenance and Repair Principles

    1 learning outcomes10 guidance points

    Vehicle Steering and Suspension Systems

    This element covers the fundamental principles of vehicle steering and suspension systems, including their components, operation, and maintenance. Learners will gain hands-on experience in removing, replacing, and aligning steering and suspension parts, while adhering to legislative and organisational requirements. The practical application focuses on developing skills to perform basic service tasks safely and accurately in an automotive workshop environment.

    City & Guilds Level 1 Diploma in Vehicle Systems Maintenance , City & Guilds Level 1 Certificate in Vehicle Systems Maintenance, City & Guilds Entry Level Award in Vehicle Systems Maintenance (Entry 3) +3 more

    6 learning outcomes51 guidance points6 criteria

    Skills in Motor Vehicle Body Metal Active Gas _MAG_ Welding Techniques

    This subtopic develops practical competence in Metal Active Gas (MAG) welding for automotive body repair, covering essential safety protocols, correct setup of welding equipment, and the execution of quality welds on thin-gauge steel panels. Learners will interpret job cards and technical data to select appropriate settings, then perform plug, butt, and lap welds while managing distortion, finishing with accurate documentation and repair recommendations. Successful completion ensures alignment with industry standards for vehicle structural integrity and corrosion protection.

    City & Guilds Level 2 Diploma in Accident Repair - Body Principles, City & Guilds Level 3 Diploma in Accident Repair Body Principles

    7 learning outcomes17 guidance points2 criteria

    Knowledge of Motor Vehicle Body Aluminium Metal Inert Gas _MIG_ Welding Operations

    This element delves into the specialised techniques and safety protocols required for MIG welding aluminium vehicle body panels. It covers the unique properties of aluminium that demand precise heat control, dedicated equipment, and meticulous preparation to avoid defects like porosity and distortion. Mastery of these skills ensures structural integrity and aesthetic quality in modern lightweight vehicle repairs.

    City & Guilds Level 3 Diploma in in Accident Repair Body Competence, City & Guilds Level 3 Diploma in Accident Repair Body Principles

    13 learning outcomes19 guidance points2 criteria

    Respond to emergency situations on railway premises

    This subtopic focuses on the critical ability to recognise, assess, and appropriately respond to a range of emergency situations that may occur on railway premises, including fires, security threats, accidents, and infrastructure failures. It covers the practical skills needed to initiate emergency procedures, protect the safety of passengers and staff, and effectively coordinate with emergency services, ensuring compliance with railway regulations and local operating procedures.

    City & Guilds Level 2 NVQ Certificate in Rail Services (Passenger Services), City & Guilds Level 2 NVQ Diploma in Rail Services (Passenger Services)

    2 learning outcomes15 guidance points2 criteria

    Introduction to Vehicle Resistance Spot Welding Techniques

    This subtopic introduces learners to the fundamental skills and knowledge required for resistance spot welding in vehicle body repair. It covers the safe setup and operation of spot welding equipment, the electrical principles governing the process, and the techniques necessary to produce structurally sound welds. Practical application includes locating and preparing weld sites, selecting appropriate parameters, and assessing weld integrity to meet industry standards.

    City & Guilds Level 1 Diploma in Accident Repair Body

    6 learning outcomes10 guidance points

    Skills in Motor Vehicle Body Aluminium Metal Inert Gas _MIG_ Welding Operations

    This subtopic develops the essential practical skills required for performing high-quality aluminium MIG welding in vehicle body repair. It covers safe working practices, interpretation of repair instructions, selection and use of specialist welding equipment, and the execution of welds to industry standards. Learners will also be expected to accurately document work completed and propose appropriate follow-up actions.

    City & Guilds Level 3 Diploma in Accident Repair Body Principles

    1 learning outcomes11 guidance points

    Knowledge of Inspection and Replacement of Light Vehicle Suspension Dampers and Springs

    This subtopic covers the essential theoretical and practical knowledge required to safely inspect and replace light vehicle suspension dampers and springs. Learners will explore the function and design of common suspension components, the correct use of specialist tools such as spring compressors and torque wrenches, and the systematic procedures for diagnosing faults and carrying out replacements. Mastery of this area ensures compliance with vehicle safety standards and underpins competent, professional vehicle fitting work.

    City & Guilds Level 2 Diploma in Vehicle Fitting Competence , City & Guilds Level 2 Diploma in Vehicle Fitting Principles

    2 learning outcomes14 guidance points2 criteria

    Respond to out of course and emergency situations on platforms

    This subtopic focuses on equipping learners with the competency to manage out-of-course events (such as train diversions, delays, or platform alterations) and emergency situations (including evacuations, security threats, or medical incidents) on railway platforms. It ensures that passenger service staff can maintain safety, provide clear communication, and minimise disruption while adhering to industry regulations and company procedures.

    City & Guilds Level 2 NVQ Certificate in Rail Services (Passenger Services), City & Guilds Level 2 NVQ Diploma in Rail Services (Passenger Services)

    2 learning outcomes15 guidance points2 criteria

    Skills in Inspection and Replacement of Light Vehicle Braking Systems & Components

    This element equips learners with the practical competencies to safely inspect, test, and replace components of light vehicle braking systems, including disc and drum brakes, in line with manufacturer specifications and health and safety regulations. Mastery is demonstrated through adherence to correct sequences, use of appropriate tools and diagnostic equipment, and thorough documentation of findings and recommendations to ensure vehicle safety.

    City & Guilds Level 2 Diploma in Vehicle Fitting Principles

    1 learning outcomes7 guidance points

    Skills in Processing Returned Goods And Materials In A Vehicle Parts Environment

    This subtopic equips learners with the practical skills to manage returned vehicle parts efficiently, ensuring customer satisfaction and adherence to business policies. It covers guiding customers through the returns process, verifying product condition and purchase validity, and processing replacements or refunds accurately. Mastery of these procedures minimises financial loss and maintains stock integrity in a fast-paced parts environment.

    City & Guilds Level 2 Diploma in Vehicle Parts Principles , City & Guilds Level 3 Diploma in Vehicle Parts Principles

    2 learning outcomes18 guidance points2 criteria

    Vehicle Transmission Systems

    This element covers the fundamentals of vehicle transmission systems, including key components such as the clutch, gearbox, and drive shafts. Learners will understand how these systems transfer engine power to the wheels, and develop practical skills for removing, replacing, and conducting level checks on transmission components. Mastery of these tasks ensures safe working practices and compliance with legislative and organisational requirements, preparing learners for real-world automotive maintenance roles.

    City & Guilds Level 1 Certificate in Vehicle Systems Maintenance, City & Guilds Level 1 Diploma in Vehicle Systems Maintenance , City & Guilds Entry Level Certificate in Vehicle Systems Maintenance (Entry 3) +3 more

    6 learning outcomes52 guidance points6 criteria

    Skills in Motor Vehicle Body Metal Inert Gas _MIG_ Brazing Operations

    This subtopic equips learners with the practical skills to join thin gauge, high-strength steel automotive panels using Metal Inert Gas (MIG) brazing, a low-heat process that preserves corrosion-resistant coatings and minimises panel distortion. Emphasis is placed on adhering to strict safety protocols, interpreting vehicle manufacturers' repair methods, and producing strong, aesthetically acceptable joints ready for finishing.

    City & Guilds Level 2 Diploma in Accident Repair - Body Principles, City & Guilds Level 3 Diploma in Accident Repair Body Principles

    7 learning outcomes16 guidance points2 criteria

    Vehicle Wheels and Tyre Systems

    This element focuses on the safe removal and replacement of vehicle wheels and tyres, incorporating legislative requirements such as COSHH and manual handling, and the use of correct tools. Learners will understand how tyre systems operate, including pressure monitoring and tread depth regulations, ensuring roadworthiness. This knowledge is essential for routine maintenance and safety checks in the automotive industry.

    City & Guilds Level 1 Diploma in Vehicle Systems Maintenance , City & Guilds Level 1 Award in Vehicle Systems Maintenance, City & Guilds Entry Level Award in Vehicle Systems Maintenance (Entry 3) +3 more

    10 learning outcomes48 guidance points6 criteria

    Skills in Receiving and Storing Motor Vehicle Parts

    This element focuses on the competent and systematic handling of motor vehicle parts from initial receipt through to secure storage. Learners develop the ability to verify deliveries against order documentation, inspect for damage, and correctly update stock records, ensuring parts traceability and stock integrity. Mastery of these practical workplace skills minimises errors, supports efficient workshop operations, and upholds health and safety standards.

    City & Guilds Level 2 Diploma in Vehicle Parts Principles , City & Guilds Level 3 Diploma in Vehicle Parts Principles

    2 learning outcomes16 guidance points2 criteria

    Skills Required to Inspect Heavy Vehicles to Comply With Legal Requirements

    This element focuses on developing the practical and cognitive skills required to conduct statutory heavy vehicle inspections in accordance with legislative frameworks such as the Road Vehicles (Construction and Use) Regulations and the Heavy Goods Vehicle (HGV) testing scheme. Learners will master systematic inspection routines, accurate interpretation of legal tolerances, and the use of specialized diagnostic tools to ensure vehicle roadworthiness and operator compliance.

    City & Guilds Level 3 Diploma in Heavy Vehicle Maintenance and Repair Principles

    6 learning outcomes9 guidance points

    Respond to out of course and emergency situations on trains in service

    This subtopic focuses on equipping rail passenger service staff with the skills to manage unforeseen disruptions and critical incidents, from onboard equipment failures to full-scale evacuations. It emphasises adherence to operational rules, effective communication with signallers and control, and prioritisation of passenger safety, ensuring that learners can maintain service integrity under pressure and meet industry regulatory standards.

    City & Guilds Level 2 NVQ Diploma in Rail Services (Passenger Services), City & Guilds Level 2 NVQ Certificate in Rail Services (Passenger Services)

    2 learning outcomes18 guidance points2 criteria

    Knowledge of Inspection, Adjustment and Replacement of Light Vehicle Braking Systems and Components

    This element equips learners with essential knowledge of light vehicle braking systems, covering types, components, and safe inspection, adjustment, and replacement procedures. It underpins practical competence in fleet and workshop environments, ensuring compliance with health and safety and manufacturer guidelines.

    City & Guilds Level 2 Diploma in Vehicle Fitting Competence , City & Guilds Level 2 Diploma in Vehicle Fitting Principles

    6 learning outcomes14 guidance points2 criteria

    Skills in Motor Vehicle Body Resistance Spot Welding Operations

    This subtopic focuses on developing practical competence in motor vehicle body resistance spot welding operations, ensuring learners can work safely, interpret technical specifications, select and use appropriate tools and equipment, and carry out welding tasks to a professional standard. It underpins the critical repair processes in accident repair centres where accurate, strong, and corrosion-resistant spot welds are essential for restoring vehicle structural integrity.

    City & Guilds Level 2 Diploma in Accident Repair - Body Principles, City & Guilds Level 3 Diploma in Accident Repair Body Principles

    7 learning outcomes15 guidance points2 criteria

    Skills in Overhauling Light Vehicle Engine Mechanical Units

    This subtopic develops practical competence in safely dismantling, inspecting, measuring, and reassembling engine mechanical units, such as cylinder heads, pistons, crankshafts, and valve trains. Learners apply manufacturer specifications and industry standards to diagnose wear, select correct torque settings, and verify clearances, ensuring engine reliability and compliance with service schedules in a workshop environment.

    City & Guilds Level 2 Diploma in Light Vehicle Maintenance & Repair Principles

    1 learning outcomes8 guidance points

    Skills in Inspection and Replacement of Light Vehicle Exhaust Components

    This element covers the essential skills required to safely inspect, remove, repair, and replace light vehicle exhaust components. Learners will develop the ability to identify faults, use appropriate tools and equipment, and follow correct procedures to ensure compliant and effective exhaust system maintenance. The practical application focuses on real-world workshop scenarios, emphasizing health and safety, component knowledge, and accurate record-keeping for customer service.

    City & Guilds Level 2 Diploma in Vehicle Fitting Principles

    1 learning outcomes6 guidance points

    Skills in Overhauling Light Vehicle Steering and Suspension Units

    Overhauling light vehicle steering and suspension units involves disassembling, inspecting, replacing worn components, and reassembling systems to restore safe and optimal vehicle handling. This subtopic equips learners with the practical skills to diagnose faults, select correct parts, use specialist tools like spring compressors and pullers, and follow manufacturer procedures. Successful completion ensures competence in maintaining steering precision, ride comfort, and compliance with roadworthiness standards.

    City & Guilds Level 2 Diploma in Light Vehicle Maintenance & Repair Principles

    1 learning outcomes9 guidance points

    Skills in Removing and Fitting Motor Mechanical, Electrical and Trim _MET_ Components to Vehicles

    This subtopic develops the learner's ability to safely and competently remove and refit mechanical, electrical, and trim (MET) components during vehicle body repair, a critical skill for restoring vehicles to pre-accident condition. It emphasises the practical application of technical information, correct tool usage, and adherence to health and safety protocols to prevent damage to components or systems. Accurate recording of work undertaken and making recommendations for further repairs are integral to professional practice and ensuring customer confidence.

    City & Guilds Level 2 Diploma in Accident Repair - Body Principles

    1 learning outcomes9 guidance points

    Skills Required to Overhaul Heavy Vehicle Engine Mechanical Units

    This unit focuses on the practical skills and underpinning knowledge required to safely and competently overhaul heavy vehicle engine mechanical units, including disassembly, inspection, measurement, replacement of components, and reassembly. It covers the interpretation of technical data, selection and use of specialist tools and equipment, and the application of health and safety procedures throughout the process. Learners will also develop the ability to document findings and make recommendations for further necessary repairs or maintenance.

    City & Guilds Level 3 Diploma in Heavy Vehicle Maintenance and Repair Principles

    5 learning outcomes9 guidance points

    Skills in Selecting and Issuing Motor Vehicle Parts

    This element equips learners with the hands-on competencies required in a vehicle parts department, focusing on accurate customer interpretation and effective parts identification using both digital and traditional catalogues. It covers systematic stock location, condition reporting, and correct issuing procedures, ensuring parts operations align with commercial and regulatory standards. Learners apply these skills to support workshop efficiency and customer satisfaction in real-world motor trade environments.

    City & Guilds Level 2 Diploma in Vehicle Parts Principles , City & Guilds Level 3 Diploma in Vehicle Parts Principles

    2 learning outcomes17 guidance points2 criteria

    Skills in Inspection and Replacement of Light Vehicle Suspension Dampers and Springs

    This subtopic covers the critical skills required to safely inspect, test, remove, and replace light vehicle suspension dampers and springs, ensuring proper ride height, damping performance, and overall vehicle stability. Mastery of these procedures is essential for maintaining vehicle safety standards and diagnosing common suspension faults in a professional workshop environment.

    City & Guilds Level 2 Diploma in Vehicle Fitting Principles

    1 learning outcomes9 guidance points

    Knowledge of Light Vehicle Engine Mechanical, Lubrication and Cooling System Units and Components

    This element introduces learners to the fundamental operation of light vehicle engine mechanical systems, including the four-stroke cycle and key components. It covers the lubrication system's role in reducing friction and wear, and the cooling system's function in maintaining optimal engine temperature. Practical skills in checking, replacing, and testing these systems are developed to prepare learners for tasks encountered in vehicle body repair, such as removing and refitting radiators, oil coolers, and associated components after collision damage.

    City & Guilds Level 1 Diploma in Accident Repair Body , City & Guilds Level 2 Diploma in Light Vehicle Maintenance & Repair Principles

    2 learning outcomes10 guidance points2 criteria

    Skills in Overhauling Light Vehicle Transmission Units

    This subtopic focuses on developing the practical skills required to safely and effectively overhaul light vehicle transmission units, including manual and automatic gearboxes, differentials, and transaxles. Learners will apply workshop procedures, interpret technical data, and use specialist tools to dismantle, inspect, repair, and reassemble transmission components, culminating in accurate documentation and recommendations for further service. Mastery of these skills ensures reliable vehicle performance, prolongs component life, and meets industry standards for quality and safety.

    City & Guilds Level 2 Diploma in Light Vehicle Maintenance & Repair Principles

    1 learning outcomes8 guidance points

    Skills in Motor Vehicle Body Panel Major Repairs

    This element develops advanced practical competencies for rectifying substantial damage to vehicle body panels, integrating safe working practices with technical skill. Learners gain proficiency in interpreting repair methods, selecting appropriate tools, and executing techniques such as welding, panel beating, and corrosion repair to restore structural integrity and aesthetic finish. Mastery ensures adherence to industry standards and readiness for professional body repair roles.

    City & Guilds Level 3 Diploma in Accident Repair Body Principles

    5 learning outcomes7 guidance points

    Knowledge of Receiving and Storing Stock

    This subtopic covers the essential processes for managing parts and materials inventory in an accident repair paint workshop, from initial ordering and receiving to proper storage and stock control. Learners will understand the importance of accurate documentation, safe handling, and efficient storage systems to minimize waste and ensure quality in paint rectification jobs. Effective stock management underpins workshop productivity, regulatory compliance, and customer satisfaction.

    City & Guilds Level 1 Diploma in Accident Repair Paint

    6 learning outcomes9 guidance points

    Skills Required to Overhaul Heavy Vehicle Steering and Suspension Units

    This unit focuses on developing the practical competencies required to safely and effectively overhaul heavy vehicle steering and suspension systems. It covers the interpretation of technical data, selection and use of specialist tools, disassembly, inspection, repair, and reassembly of components, as well as the documentation of work and making recommendations. Mastery of these skills ensures vehicle safety, reliability, and compliance with manufacturer and industry standards.

    City & Guilds Level 3 Diploma in Heavy Vehicle Maintenance and Repair Principles

    5 learning outcomes8 guidance points

    Skills in Removing and Fitting of Basic Light Vehicle Mechanical, Electrical and Trim _MET_ Components and Non Permanently Fixed Vehicle Body Panels

    This element equips learners with the practical skills to safely remove and replace basic mechanical, electrical, and trim (MET) components, along with non-permanently fixed body panels, on light vehicles. It emphasizes the correct use of technical information, hand tools, and equipment while adhering to health and safety protocols. Mastery ensures learners can perform routine vehicle servicing and minor repairs accurately, maintaining vehicle integrity and manufacturer standards.

    City & Guilds Level 2 Diploma in Light Vehicle Maintenance & Repair Principles , City & Guilds Level 1 Diploma in Accident Repair Body , City & Guilds Level 1 Diploma in Accident Repair Paint

    7 learning outcomes26 guidance points3 criteria

    Knowledge of Light Vehicle Fuel, Ignition, Air and Exhaust System Units and Components

    This subtopic covers the fundamental operating principles of light vehicle engine fuel, ignition, air supply, and exhaust systems, along with the practical procedures for inspecting, replacing, and testing fuel system components. Learners will gain essential knowledge for diagnosing and rectifying common faults, ensuring vehicle performance and emissions compliance. The content is vital for accident repair technicians who must understand how bodywork damage can impact these systems.

    City & Guilds Level 1 Diploma in Accident Repair Body , City & Guilds Level 2 Diploma in Light Vehicle Maintenance & Repair Principles

    7 learning outcomes17 guidance points2 criteria

    Skills Required to Overhaul Heavy Vehicle Transmission Units

    This element focuses on the comprehensive skillset required to safely and effectively overhaul heavy vehicle transmission units. Learners must interpret technical data, select and utilise specialist tools, and follow precise disassembly and reassembly procedures. Practical competency is demonstrated through systematic fault diagnosis, accurate record-keeping, and evidence-based maintenance recommendations.

    City & Guilds Level 3 Diploma in Heavy Vehicle Maintenance and Repair Principles

    6 learning outcomes10 guidance points

    Skills in Removing and Replacing Exterior Motor Vehicle Body Panels Including Permanently Fixed Components

    This subtopic develops practical competence in the safe removal and refitting of exterior body panels, including those that are permanently fixed such as welded or bonded components. Learners will apply correct techniques, tools, and information to restore vehicle body integrity, ensuring alignment, corrosion protection, and compliance with manufacturer specifications. The focus is on developing methodical, safe working practices essential for real-world accident repair environments.

    City & Guilds Level 2 Diploma in Accident Repair - Body Principles

    1 learning outcomes7 guidance points

    Skills in Removing and Replacing Light Vehicle Chassis Units and Components

    This subtopic covers the essential practical skills for safely removing and replacing chassis components such as suspension arms, steering racks, and subframes on light vehicles. It emphasises adherence to manufacturer instructions, correct use of specialist tools, and meticulous recording of work and recommendations to ensure vehicle safety and regulatory compliance.

    City & Guilds Level 2 Diploma in Light Vehicle Maintenance & Repair Principles

    1 learning outcomes6 guidance points

    Skills in Motor Vehicle Body Tungsten Inert Gas _TIG_ Welding Operations

    This subtopic focuses on developing advanced hand skills for TIG welding on motor vehicle body panels, including safe working practices, equipment setup, and interpretation of technical specifications. Proficient TIG welding is essential for high-quality repairs on modern vehicles, particularly those with aluminum and high-strength steel structures, where precision and minimal heat input are critical to maintaining crash integrity and aesthetic finish.

    City & Guilds Level 3 Diploma in Accident Repair Body Principles

    6 learning outcomes6 guidance points

    Skills in Removing and Replacing Motor Vehicle Body Panels

    This subtopic develops practical skills in safely removing and replacing vehicle body panels, a critical competency in accident repair. Learners will apply industry-standard methods, tools, and information to restore vehicle integrity, ensuring alignment, corrosion protection, and aesthetic standards. Mastery enables them to work efficiently in bodyshops, following manufacturer procedures and health & safety regulations.

    City & Guilds Level 3 Diploma in Accident Repair Body Principles

    6 learning outcomes9 guidance points

    Skills in Removing and Replacing Light Vehicle Driveline Units and Components

    This subtopic focuses on developing hands-on competence in safely removing and replacing key driveline components such as clutches, driveshafts, differentials, and gearboxes. Learners apply manufacturer procedures, select correct tools, and follow health and safety protocols to ensure vehicle integrity and personal safety. Mastery of these skills is essential for routine maintenance and complex repairs in a light vehicle workshop environment.

    City & Guilds Level 2 Diploma in Light Vehicle Maintenance & Repair Principles

    1 learning outcomes5 guidance points

    Skills in Inspection, Testing and Replacement of Vehicle Batteries and Related Components

    This subtopic equips learners with the fundamental skills required to safely inspect, test, and replace vehicle batteries and associated components, essential for entry-level roles in vehicle maintenance and repair. It emphasises adherence to health and safety protocols, accurate diagnosis using industry-standard testing equipment, and the correct removal and installation procedures to prevent damage to electrical systems. Learners also develop the ability to document findings and make informed recommendations about battery condition and related component serviceability, directly mirroring workshop expectations.

    City & Guilds Level 2 Diploma in Vehicle Fitting Principles

    1 learning outcomes7 guidance points

    Skills in Maximising Product Sales In A Vehicle Parts Operation

    This subtopic focuses on developing practical skills to increase revenue in a vehicle parts operation through strategic upselling, cross-selling, and promotional activities. Learners will apply techniques to identify customer needs, suggest complementary products, and implement sales campaigns tailored to the automotive aftermarket. The ability to analyse sales data and report on the effectiveness of these activities ensures continuous improvement and accountability in a commercial parts environment.

    City & Guilds Level 3 Diploma in Vehicle Parts Principles

    1 learning outcomes8 guidance points

    Knowledge of Maximising Product Sales In A Vehicle Parts Operation

    This element focuses on the strategies and legal frameworks underpinning effective sales maximisation within a vehicle parts environment. It equips learners with the ability to identify upselling opportunities, implement targeted sales activities, and evaluate their effectiveness, ensuring compliance with relevant regulations such as consumer rights and trading standards. A comprehensive understanding enables professionals to drive revenue while maintaining ethical, customer-focused service.

    City & Guilds Level 3 Diploma in Vehicle Parts Competence , City & Guilds Level 3 Diploma in Vehicle Parts Principles

    2 learning outcomes14 guidance points2 criteria

    Skills in Monitoring And Solving Customer Service Problems Within A Vehicle Parts Environment

    This subtopic develops the ability to handle immediate customer service issues within a vehicle parts department, such as incorrect parts supply or delivery delays, while also building skills to systematically monitor and identify recurring problems. Learners will explore root cause analysis and propose viable long-term solutions, then implement proactive measures to prevent repetition, enhancing overall service quality and customer retention in the automotive aftermarket.

    City & Guilds Level 3 Diploma in Vehicle Parts Principles

    1 learning outcomes8 guidance points

    Skills in Removing and Replacing Light Vehicle Electrical Units and Components

    This subtopic covers the practical competencies required to safely remove and replace electrical units and components on light vehicles, including batteries, alternators, starter motors, and lighting systems. Learners must interpret vehicle wiring diagrams and technical data to ensure correct procedures, use specialist tools such as multimeters and torque wrenches, and accurately document work carried out along with any further recommendations.

    City & Guilds Level 2 Diploma in Light Vehicle Maintenance & Repair Principles

    1 learning outcomes9 guidance points

    Knowledge to Support working relationships in the Automotive Work Environment

    This element equips learners with the foundational knowledge to navigate the automotive work environment effectively, focusing on organisational structures, communication protocols, and professional relationships essential for accident repair paint roles. Understanding these aspects ensures safe, efficient, and collaborative practice when carrying out vehicle refinishing and customer service duties.

    City & Guilds Level 1 Diploma in Accident Repair Paint, City & Guilds Level 1 Diploma in Accident Repair Body

    10 learning outcomes18 guidance points2 criteria

    Skills in Removing and Replacing Light Vehicle Engine Units and Components

    This element equips learners with the practical competencies to safely remove and replace light vehicle engine mechanical, lubrication, and cooling components. It emphasises the correct use of technical information and tools to execute tasks to industry standards, ensuring vehicle reliability and safety. Accurate recording of findings and making informed recommendations are integral to professional workshop practice.

    City & Guilds Level 2 Diploma in Light Vehicle Maintenance & Repair Principles , City & Guilds Level 1 Diploma in Accident Repair Body

    8 learning outcomes15 guidance points2 criteria

    Managing personal finance

    This element introduces learners to the fundamentals of managing personal finances, including understanding income sources, tracking expenditure, and balancing a budget. It covers practical strategies for reducing costs and explores banking products such as current accounts and savings accounts. The knowledge gained equips learners with essential life skills for financial stability and informed decision-making, particularly relevant for apprentices entering the automotive repair industry.

    City & Guilds Level 1 Diploma in Accident Repair Paint, City & Guilds Level 1 Diploma in Accident Repair Body

    7 learning outcomes14 guidance points2 criteria

    Skills in Participating In Motor Vehicle Parts Stocktaking Activities

    This element develops the practical competencies required to carry out accurate and systematic stocktakes of motor vehicle parts, from initial planning and preparation through to data recording and discrepancy reporting. Mastery ensures stock integrity and supports efficient workshop operations and customer satisfaction.

    City & Guilds Level 3 Diploma in Vehicle Parts Principles

    1 learning outcomes8 guidance points

    Contribute to safe working practices in the rail engineering industry

    This subtopic focuses on the practical application of health, safety, and environmental principles specific to rail engineering traction and rolling stock maintenance. Learners must demonstrate consistent adherence to statutory regulations, safe systems of work, and proactive hazard management within depots, sidings, and workshop environments. Mastery ensures personal and team compliance with railway group standards, reducing incidents and promoting a robust safety culture.

    City & Guilds Level 3 NVQ Certificate In Rail Engineering Traction and Rolling Stock

    1 learning outcomes8 guidance points

    Competency in Establishing and Recording Different Customer Types and Their Needs

    This subtopic focuses on the vehicle damage assessor's ability to systematically identify customer categories (e.g., private, fleet, insurer) and accurately document their specific requirements during the claims process. It covers recording critical incident details, such as the nature and location of damage, vehicle occupancy, and loss type, to support effective repair triage and workflow planning. Mastery ensures tailored recommendations that meet contractual, safety, and customer satisfaction standards in a practical workshop or mobile assessment environment.

    City & Guilds Level 3 Diploma In Vehicle Damage Assessor Competence

    1 learning outcomes8 guidance points

    Introduction to Vehicle Electrical Systems

    This element introduces learners to the fundamental principles of vehicle electrical systems and the procedures for safely removing, repairing, and replacing common electrical components. Emphasis is placed on following manufacturer guidelines, using appropriate tools, and adhering to health and safety legislation to prevent personal injury or damage to vehicle systems. Mastery of these basics underpins all subsequent electrical diagnostics and repair tasks.

    City & Guilds Level 1 Diploma in Vehicle Systems Maintenance , City & Guilds Entry Level Award in Vehicle Systems Maintenance (Entry 3), City & Guilds Entry Level Certificate in Vehicle Systems Maintenance (Entry 3) +3 more

    15 learning outcomes42 guidance points6 criteria

    Competency in Identifying and Agreeing Motor Vehicle Customer Service Needs

    This subtopic focuses on the essential customer service skills required within an accident repair body shop environment, emphasizing the technician’s ability to professionally gather, share, and agree upon repair information. Mastery ensures accurate job scheduling, transparent costing, and effective documentation, directly impacting workshop efficiency and customer satisfaction. Practical application involves face-to-face interaction, active listening, and use of repair management software.

    City & Guilds Level 3 Diploma in in Accident Repair Body Competence, City & Guilds Level 2 Diploma in Vehicle Fitting Competence , City & Guilds Level 2 Diploma in Specialist Tyre Fitting Competence +1 more

    4 learning outcomes24 guidance points4 criteria

    Carry Out Removal of Components from Signalling Assets

    This element focuses on the safe and systematic removal of components from signalling assets, such as relays, point machines, signals, or track circuits, as part of maintenance or fault-finding activities. Learners must demonstrate competence in isolating equipment, following correct procedures, and using appropriate tools while adhering to industry safety standards. The knowledge required ensures understanding of component functions, wiring schematics, and the implications of incorrect removal on signalling system integrity.

    City & Guilds Level 3 NVQ Diploma in Rail Engineering Signalling Maintainer and Fault Finder

    1 learning outcomes9 guidance points

    Couple and uncouple rail vehicles

    This subtopic addresses the practical skills and underpinning knowledge required to safely couple and uncouple rail vehicles during shunting operations. It covers standard coupling types (e.g., screw, buckeye, Instanter), associated safety protocols, and the sequence of checks to ensure mechanical and pneumatic integrity. Mastery ensures efficient formation of trains and prevention of accidents or damage.

    City & Guilds Level 2 NVQ Certificate in Rail Services (Shunting), City & Guilds Level 2 NVQ Certificate in Rail Services (Passenger Services), City & Guilds Level 2 NVQ Diploma in Rail Services (Passenger Services)

    12 learning outcomes26 guidance points3 criteria

    Competency in Diagnosing and Rectifying Heavy Vehicle Transmission and Driveline Faults

    This unit develops competence in diagnosing and rectifying heavy vehicle transmission and driveline faults, covering clutches, gearboxes, propeller shafts, and differentials. Learners must evidence safe work practices, correct use of technical information and tools, systematic diagnostic procedures, and accurate reporting of findings and recommendations.

    City & Guilds Level 3 Diploma in Heavy Vehicle Maintenance and Repair Competence

    1 learning outcomes4 guidance points

    Competency in Removing and Fitting Vehicle Electronic Components and Systems

    This element focuses on developing the competence to safely remove and refit vehicle electronic components and systems, a critical task in modern accident repair where advanced driver-assistance systems (ADAS), ECUs, and sensors are prevalent. Learners must demonstrate the ability to follow precise manufacturer procedures, apply correct diagnostic and recalibration methods, and ensure that all removed and refitted electronics function correctly within the vehicle's network, maintaining both safety and performance standards.

    City & Guilds Level 3 Diploma in Accident Repair MET Competence

    1 learning outcomes7 guidance points

    Install permanent way assets and components

    This element focuses on the practical skills and underpinning knowledge required to install permanent way assets and components in a railway track renewal context. Learners will develop the ability to identify key components such as rails, sleepers, and fastenings, prepare the worksite safely, and follow step-by-step installation procedures under supervision. It emphasizes adherence to technical specifications and safety regulations to ensure the integrity and longevity of the track.

    City & Guilds Level 1 NVQ Certificate in Track Renewals

    6 learning outcomes9 guidance points

    Carry out a systematic cycle check

    This element focuses on performing a structured and thorough inspection of a bicycle to identify faults, wear, or maladjustments, and making basic corrections. Learners must demonstrate the ability to follow a logical sequence, use technical data, and apply safe working practices to ensure the cycle is roadworthy and performs as intended.

    City & Guilds Level 2 Certificate in Cycle Mechanics, City & Guilds Level 1 Award in Cycle Mechanics

    2 learning outcomes16 guidance points2 criteria

    Maintain a safe and secure working environment in the rail industry

    This subtopic focuses on the critical safety and security responsibilities of rail driving staff, encompassing both proactive hazard identification and reactive incident management. Learners will demonstrate a thorough understanding of personal track safety (PTS) protocols, train security procedures, and emergency response frameworks mandated by industry bodies like the RSSB. Competence in this area is evidenced through consistent application of safe working practices that protect self, colleagues, passengers, and railway infrastructure from harm.

    City & Guilds Level 2 NVQ Diploma in Rail Services (Driving), City & Guilds Level 2 NVQ Certificate in Rail Services (Shunting), City & Guilds Level 2 NVQ Diploma in Rail Services (Control Room Operations) +2 more

    21 learning outcomes39 guidance points5 criteria

    Knowledge of Diagnosis and Rectification of Motorcycle Engine Faults

    This subtopic covers the fundamental operating principles of motorcycle engine systems, including the fuel, ignition, air intake, exhaust, and valve-train sub-systems essential for combustion and performance. Learners will develop the systematic diagnostic approach required to identify and rectify faults using manufacturer-specific data, diagnostic equipment, and mechanical testing to restore optimal engine function.

    City & Guilds Level 3 Diploma in Motorcycle Maintenance and Repair Principles

    1 learning outcomes8 guidance points

    Basics of Vehicle Mechanical Electrical Trim

    This subtopic introduces learners to the fundamental principles and practical skills required for the safe removal and refitting of detachable vehicle body panels, as well as the removal and replacement of Mechanical, Electrical, and Trim (MET) components. Emphasis is placed on following manufacturer-approved procedures, correct use of tools, and adherence to health and safety regulations to prevent damage and ensure vehicle integrity. Mastery of these basic operations is essential for progression in vehicle body repair and contributes to efficient workshop practices.

    City & Guilds Level 1 Diploma in Accident Repair Body , City & Guilds Level 1 Diploma in Accident Repair Paint

    6 learning outcomes17 guidance points2 criteria

    Carry out routine inspection of the Permanent Way infrastructure

    Routine inspection of the Permanent Way involves systematic monitoring of track components and infrastructure to ensure safety, reliability, and compliance with engineering standards. This subtopic equips learners with the knowledge and practical skills to identify defects, interpret inspection schedules, and record findings accurately according to industry procedures. Effective inspection is critical for preventing failures, prioritising maintenance, and upholding rail network integrity.

    City & Guilds Level 2 NVQ Certificate In Rail Engineering Track Maintenance, City & Guilds Level 2 NVQ Diploma In Rail Engineering Track Maintenance

    12 learning outcomes18 guidance points2 criteria

    Assist in the safe operation of trains in service

    This subtopic focuses on the practical skills and underpinning knowledge required to support the safe operation of passenger trains, including station duties, dispatch procedures, passenger communication, and emergency response. Learners must demonstrate competence in applying safety protocols and customer service standards in real or simulated rail environments.

    City & Guilds Level 2 NVQ Diploma in Rail Services (Passenger Services), City & Guilds Level 2 NVQ Certificate in Rail Services (Passenger Services)

    6 learning outcomes16 guidance points2 criteria

    Identify and respond to deviations from the planned service in the rail industry

    This subtopic covers the critical role of a rail control room operator in monitoring train movements and identifying when real-time services diverge from the published timetable or operational plan. It includes using signalling systems, communication protocols, and expert judgement to detect incidents, delays, or infrastructure faults, and initiating appropriate remedial actions to minimise disruption and maintain safety.

    City & Guilds Level 2 NVQ Diploma in Rail Services (Control Room Operations)

    1 learning outcomes5 guidance points

    Road safety when driving passengers in a taxi or private hire vehicle

    This element focuses on the critical responsibilities of a professional driver in ensuring road safety while transporting passengers. It examines the physical and psychological factors that can impair a driver's judgement and concentration, such as fatigue, stress, and distractions, and how these risks can be managed. Additionally, it covers best practices for providing a safe, smooth, and comfortable journey, including defensive driving techniques, passenger interaction, and vehicle control.

    City & Guilds Level 2 Certificate In Introduction to the Role of the Professional Taxi and Private Hire Driver

    5 learning outcomes8 guidance points

    Engineering technology

    This subtopic explores the critical requirements and properties of engineering materials used in rail engineering, such as strength, durability, and corrosion resistance, alongside the application of mathematical and scientific analytical methods to solve practical problems. Learners develop the competence to select appropriate materials and apply calculations for stress, load, and thermal expansion, ensuring safe and efficient rail system design and maintenance.

    City & Guilds Level 2 Certificate in Rail Engineering Underpinning Knowledge

    1 learning outcomes8 guidance points

    Know how to maintain a safe and secure working environment in the rail industry

    This unit covers the fundamental knowledge required to uphold safety and security standards within the rail industry, ensuring the wellbeing of customers, visitors and colleagues. It explores the application of organisational policies and procedures to proactively mitigate risks, respond to incidents and maintain a secure environment. Learners will develop the ability to assess existing safety and security measures and propose practical improvements, aligning with industry best practices.

    City & Guilds Level 2 Award in Rail Services

    1 learning outcomes8 guidance points

    Competency in Removing and Replacing Heavy Vehicle Chassis Units and Components

    This subtopic assesses the learner's competence in safely removing and replacing heavy vehicle chassis units and components, such as suspension assemblies, steering linkages, axles, and subframes. It requires the application of correct procedures, use of technical data, proper tooling, and adherence to health and safety legislation to ensure roadworthiness and system integrity. Practical tasks involve disconnecting, lifting, aligning, securing, and testing components to manufacturer specifications, while accurately documenting work and making well-founded recommendations for further actions.

    City & Guilds Level 2 Diploma in Heavy Vehicle Maintenance and Repair Competence

    1 learning outcomes9 guidance points

    Competency in Preparing Metal and Pre-Painted Surfaces

    This unit covers the essential skills required to prepare metal and pre-painted vehicle surfaces prior to painting, including safe working practices, surface cleaning, sanding, and etching. Competent preparation is critical to ensure correct adhesion of foundation materials and paint topcoats, preventing defects such as peeling, blistering, and corrosion. Learners will apply industry-standard techniques and document their work to comply with quality control and manufacturer specifications.

    City & Guilds Level 2 Diploma in Accident Repair Paint Competence , City & Guilds Level 3 Diploma in Accident Repair Paint Competence

    2 learning outcomes12 guidance points2 criteria

    Competency in Removing and Fitting Trim Components

    This element develops competence in the systematic removal and refitting of vehicle interior and exterior trim components, adhering to health and safety protocols and manufacturer specifications. Learners will gain hands-on skills in using specialist tools, interpreting technical data, and ensuring trim is correctly aligned and secured to restore vehicle functionality and aesthetics. Accurate recording of work and making informed recommendations for repair or replacement are integral to professional practice in the accident repair industry.

    City & Guilds Level 2 Diploma in in Accident Repair MET Competence

    8 learning outcomes11 guidance points

    Competency in Customer Service Improvements Within A Vehicle Parts Environment

    This subtopic focuses on developing the competency to systematically collect and interpret customer feedback within a vehicle parts environment to identify actionable improvements. It covers the practical implementation of service enhancements, such as refining parts ordering processes or improving communication, and the subsequent evaluation of their effectiveness to ensure sustained customer satisfaction and operational efficiency.

    City & Guilds Level 3 Diploma in Vehicle Parts Competence

    6 learning outcomes8 guidance points

    Competency in Delivering Motor Vehicle Parts To Customers

    This subtopic focuses on developing the practical competence required to safely and efficiently deliver motor vehicle parts to customers. Learners will master the end-to-end delivery process, from pre-departure checks and loading to professional customer interaction and accurate documentation. The skills gained are essential for logistics roles in the automotive industry, ensuring customer satisfaction and operational compliance.

    City & Guilds Level 2 Diploma in Vehicle Parts Competence, City & Guilds Level 3 Diploma in Vehicle Parts Competence

    11 learning outcomes16 guidance points2 criteria

    Skills in Routine Light Vehicle Maintenance

    This subtopic develops the practical skills required to perform routine light vehicle maintenance safely and competently. Learners must demonstrate the ability to interpret technical data, select and use appropriate tools, carry out vehicle checks and adjustments, and accurately record findings while making informed recommendations for further action.

    City & Guilds Level 2 Diploma in Light Vehicle Maintenance & Repair Principles , City & Guilds Level 2 Diploma in Vehicle Fitting Principles

    2 learning outcomes19 guidance points2 criteria

    Mix foundation coat materials for spray gun application

    This subtopic focuses on the correct procedures for mixing foundation coat materials (such as primers and basecoats) prior to spray gun application. It covers the importance of adhering to manufacturer specifications for mix ratios, using appropriate personal protective equipment, and ensuring a contamination-free environment to achieve a flawless paint finish in vehicle body repair.

    City & Guilds Level 1 Diploma in Accident Repair Paint, City & Guilds Level 1 Diploma in Accident Repair Body

    8 learning outcomes17 guidance points2 criteria

    Skills in Safe use Of Oxy-Acetylene in Automotive Applications

    This subtopic covers the essential skills for safely using oxy-acetylene equipment in automotive fitting, including correct setup, operation, and shutdown procedures. Learners gain practical competency in handling high-pressure gas cylinders, assembling torches, and applying heating or cutting techniques to vehicle components, while prioritizing hazard awareness and regulatory compliance.

    City & Guilds Level 2 Diploma in Vehicle Fitting Principles , City & Guilds Level 2 Diploma in Light Vehicle Maintenance & Repair Principles

    2 learning outcomes13 guidance points2 criteria

    Personal skills

    This subtopic equips learners with essential personal skills crucial for professionalism and safety in an accident repair workshop. It covers the significance of personal presentation and hygiene in building customer confidence, the role of a balanced diet in maintaining energy and focus for physically demanding tasks, practical meal preparation skills, and knowledge of emergency response procedures. These skills underpin a safe, healthy, and professional work environment.

    City & Guilds Level 1 Diploma in Accident Repair Body , City & Guilds Level 1 Diploma in Accident Repair Paint

    6 learning outcomes16 guidance points2 criteria

    Planning for progression

    This element focuses on equipping learners with the skills to assess their current training programme in accident repair paint, recognise the resources available to support their learning, and identify personal strengths and areas for improvement. It emphasises creating realistic action plans to facilitate progression from Level 1 towards higher qualifications or employment in the automotive refinishing industry. Through self-reflection and planning, learners develop the professional attitudes essential for workplace success.

    City & Guilds Level 1 Diploma in Accident Repair Paint, City & Guilds Level 1 Diploma in Accident Repair Body

    5 learning outcomes16 guidance points2 criteria

    Prepare vehicle body panels for foundation coat materials using masking materials and techniques

    This element covers the practical skills and underpinning knowledge required to effectively mask vehicle body panels prior to applying foundation coat materials. Learners must demonstrate competence in selecting and applying appropriate masking materials, such as tapes, papers, and films, to protect adjacent areas from overspray, while following safe working practices. Mastery of these techniques is critical for achieving high-quality refinishing results and preventing damage or contamination.

    City & Guilds Level 1 Diploma in Accident Repair Body , City & Guilds Level 1 Diploma in Accident Repair Paint

    2 learning outcomes17 guidance points2 criteria

    Rights and responsibilities in the workplace

    This element introduces learners to the foundational concepts of employment rights, responsibilities, and the critical role of health and safety in an accident repair body shop. It equips learners with an understanding of the legal and ethical framework that governs workplace behaviour, emphasizing the shared duty between employers and employees to maintain a safe, productive environment. Practical application includes identifying relevant legislation, recognising personal and collective duties, and applying this knowledge to everyday workshop scenarios.

    City & Guilds Level 1 Diploma in Accident Repair Body , City & Guilds Level 1 Diploma in Accident Repair Paint

    2 learning outcomes14 guidance points2 criteria

    Skills in Stock Control Within A Vehicle Parts Operation

    This subtopic covers the essential skills for effective stock control in a vehicle parts department, including the analysis of stock and lost sales data to inform purchasing decisions, the procurement of parts from suppliers, and the systematic tracking of outstanding orders. Learners will develop the ability to maintain accurate purchasing records, ensuring timely replenishment and cost efficiency in line with business objectives. These competencies are vital for minimising vehicle downtime and enhancing customer satisfaction in the motor industry.

    City & Guilds Level 3 Diploma in Vehicle Parts Principles

    6 learning outcomes8 guidance points

    Introduction to Vehicle Engine Cooling Systems

    This topic introduces vehicle engine cooling systems, covering safe removal and replacement procedures. It includes understanding the components and functions of cooling systems.

    City & Guilds Level 1 Certificate in Vehicle Systems Maintenance, City & Guilds Entry Level Certificate in Vehicle Systems Maintenance (Entry 3) , City & Guilds Level 1 Award in Vehicle Systems Maintenance +3 more

    16 learning outcomes46 guidance points6 criteria

    Competency in Removing, Refurbishing and Fitting Trim Components

    This unit covers the safe removal, refurbishment, and fitting of trim components in vehicle accident repair. Learners will use relevant information, tools, and equipment to complete tasks to specification and record additional work.

    City & Guilds Level 3 Diploma in Accident Repair MET Competence

    1 learning outcomes6 guidance points

    Routes and fares in the taxi and private hire vehicle industries

    This subtopic equips learners with the essential skills to plan efficient routes using maps and modern navigational tools, while strictly adhering to regulations governing passenger pick-up and set-down to ensure safety and compliance. It also covers the accurate calculation of fares within a hire and reward framework, ensuring fair charging practices and legal compliance in the taxi and private hire industries.

    City & Guilds Level 2 Certificate In Introduction to the Role of the Professional Taxi and Private Hire Driver

    5 learning outcomes6 guidance points

    Knowledge of Removing and Fitting Electronically Controlled Vehicle Mechanical Components

    This subtopic provides an in-depth understanding of the principles and procedures involved in the safe removal and refitting of electronically controlled mechanical vehicle components, such as those found in braking, steering, and suspension systems. It equips learners with the knowledge to identify system components, comprehend their operation, and execute removal and refitting tasks in compliance with manufacturer specifications and safety protocols. Mastery of these skills ensures vehicle integrity, occupant safety, and adherence to legislative requirements following accident repair.

    City & Guilds Level 3 Diploma in Accident Repair MET Principles , City & Guilds Level 3 Diploma in Accident Repair MET Competence

    6 learning outcomes13 guidance points2 criteria

    Carry Out Replacement of Components from Signalling Assets

    This element covers the practical and theoretical aspects of replacing faulty or life-expired components within signalling assets, such as relays, modules, point machines, and signal heads. Learners must demonstrate safe isolation, component identification, replacement techniques, and post-replacement testing, ensuring operational integrity and minimal disruption to rail traffic. Mastery of this skill is critical for maintaining network reliability and safety in line with railway standards.

    City & Guilds Level 3 NVQ Diploma in Rail Engineering Signalling Maintainer and Fault Finder

    1 learning outcomes10 guidance points

    Competency in Removing And Replacing Heavy Vehicle Electrical Units and Components

    This element focuses on developing the practical competence to safely remove and replace electrical units and components on heavy vehicles, including batteries, alternators, starter motors, and lighting systems. Learners must demonstrate the ability to interpret vehicle technical data, select correct tools, and follow manufacturer procedures while adhering to health and safety regulations. The recorded outcomes and recommendations form an essential part of the assessment, ensuring that learners can communicate findings and necessary further actions.

    City & Guilds Level 2 Diploma in Heavy Vehicle Maintenance and Repair Competence

    1 learning outcomes7 guidance points

    Change a cycle frame

    Changing a cycle frame requires methodically transferring all components from one frame to another, testing a learner’s ability to disassemble, inspect, and rebuild a complete cycle while adhering to manufacturer specifications and torque settings. This task underpins essential workshop skills for repairs, upgrades, or custom builds, demanding strict attention to component compatibility and final functionality.

    City & Guilds Level 1 Award in Cycle Mechanics, City & Guilds Level 2 Certificate in Cycle Mechanics

    2 learning outcomes19 guidance points2 criteria

    Contribute to the removal of accumulated waste in the rail industry

    This subtopic addresses the essential competency of contributing to waste removal in rail passenger environments to maintain cleanliness, safety, and regulatory compliance. Learners will develop practical skills in handling, segregating, and disposing of different waste types while adhering to rail industry standards, risk assessments, and environmental legislation. The focus is on performing these tasks efficiently within stations, on trains, or in depots to ensure a positive passenger experience and prevent hazards.

    City & Guilds Level 2 NVQ Certificate in Rail Services (Passenger Services), City & Guilds Level 2 NVQ Diploma in Rail Services (Passenger Services)

    8 learning outcomes15 guidance points2 criteria

    Maintaining mechanical devices and equipment

    This subtopic focuses on the fundamental skills required to maintain mechanical devices and equipment specific to rail engineering, including routine inspection, systematic dismantling, accurate fault diagnosis, and precise reassembly. It emphasizes adherence to maintenance schedules and safety protocols to ensure operational reliability and compliance with rail industry standards.

    City & Guilds Level 2 Certificate in Rail Engineering Underpinning Knowledge

    1 learning outcomes8 guidance points

    Candidate project

    This subtopic equips learners with the essential vocational skill of undertaking a self-directed project within the accident repair paint context. It covers the complete project lifecycle: planning a practical activity or research, executing it to industry standards, and critically reviewing the outcomes to identify learning and improvements. Successfully managing such projects is fundamental for developing autonomy and professionalism in a bodyshop environment.

    City & Guilds Level 1 Diploma in Accident Repair Paint, City & Guilds Level 1 Diploma in Accident Repair Body

    6 learning outcomes17 guidance points2 criteria

    Competency in Removing and Fitting Vehicle Mechanical Components

    This element assesses a candidate's ability to safely and systematically remove and refit vehicle mechanical components—such as suspension, steering, and drivetrain assemblies—following accident damage. It requires interpreting repair manuals and technical data, selecting and using correct hand/power tools and workshop equipment, and ensuring all components are reinstalled to manufacturer specifications. Competency includes working methodically to avoid damage, checking alignment and functionality, and documenting actions while making informed recommendations for related repairs or replacements.

    City & Guilds Level 2 Diploma in in Accident Repair MET Competence

    6 learning outcomes4 guidance points

    Competency in Inspection Repair and Replacement of Commercial Vehicle Tyres

    This subtopic focuses on the essential skills required to safely inspect, repair, replace, and regroove commercial vehicle tyres, ensuring compliance with legal and manufacturer standards. It equips learners with the competency to perform tasks that directly impact vehicle safety, fuel efficiency, and operational longevity, while also emphasising accurate record-keeping and customer advisories.

    City & Guilds Level 2 Diploma in Specialist Tyre Fitting Competence, City & Guilds Level 2 Diploma in Vehicle Fitting Competence

    2 learning outcomes17 guidance points2 criteria

    Knowledge of Removing and Fitting Electrical Components

    This subtopic covers the theoretical knowledge required to safely remove and refit electrical components on accident-damaged vehicles, including understanding circuit operation, component identification, and the use of appropriate tools and test equipment. Learners will develop the ability to interpret wiring diagrams to ensure correct disconnection and reconnection, crucial for restoring vehicle electrical systems to pre-accident condition.

    City & Guilds Level 2 Diploma in Accident Repair MET Principles , City & Guilds Level 2 Diploma in in Accident Repair MET Competence

    2 learning outcomes14 guidance points2 criteria

    Competency in Entering and Finding Data Using Information Technology Within A Vehicle Parts Environment

    This subtopic equips learners with the essential IT skills required in a vehicle parts environment, focusing on accurate data entry into digital systems, utilising built-in validation tools, securely storing information, and efficiently retrieving data to meet customer needs. Mastery of these competencies ensures efficient parts operations and high-quality customer service within the automotive retail and repair sectors.

    City & Guilds Level 2 Diploma in Vehicle Parts Competence, City & Guilds Level 3 Diploma in Vehicle Parts Competence

    10 learning outcomes18 guidance points2 criteria

    Identify symptoms of engineering faults and failures and take remedial action in the rail industry

    This subtopic equips control room operators with the skills to detect early indicators of engineering faults within rail infrastructure, such as signalling anomalies, traction power failures, and communication breakdowns. It covers systematic fault identification from control system alarms, data logs, and field reports, and emphasises the importance of swift, safe remedial actions to prevent service delays and ensure passenger safety. The practical focus is on restoring normal operations through effective coordination with engineering teams and adherence to rail industry protocols.

    City & Guilds Level 2 NVQ Diploma in Rail Services (Control Room Operations)

    5 learning outcomes6 guidance points

    Knowledge of Diagnosis and Rectification of Motorcycle Transmission and Driveline Faults

    This element covers the operational principles and diagnostic techniques for motorcycle transmission and driveline systems, including clutches, gearboxes, and final drive components. Learners will develop the ability to systematically identify, analyze, and rectify complex faults such as abnormal noises, slipping, and power loss, using manufacturer specifications and appropriate test equipment.

    City & Guilds Level 3 Diploma in Motorcycle Maintenance and Repair Principles

    1 learning outcomes8 guidance points

    Know how to obtain and communicate information in the rail industry

    This subtopic covers the essential communication protocols within the rail industry, focusing on the application of organisational policies and procedures to ensure clear, accurate, and timely information exchange. Learners must demonstrate the ability to identify appropriate communication channels, tailor messages for specific audiences such as control staff, signallers, and maintenance teams, manage incoming data, and convey information effectively to support safety and operational efficiency.

    City & Guilds Level 2 Award in Rail Services

    1 learning outcomes7 guidance points

    Competency in Inspection and Repair of Light Vehicle Clutches

    This element focuses on the practical competency required to safely inspect and replace light vehicle clutches and their components. Learners must demonstrate the ability to follow correct removal and refitting procedures, identify faults through systematic inspection, and make evidence-based recommendations. Mastery ensures adherence to manufacturer specifications, health and safety regulations, and effective communication of findings.

    City & Guilds Level 2 Diploma in Vehicle Fitting Competence

    1 learning outcomes7 guidance points

    Competency in Removing and Fitting Non-Permanently Fixed Motor Vehicle Body Panels

    This unit develops the essential skills required to safely remove and refit non-permanently fixed vehicle body panels, such as doors, bonnets, and bumpers, using manufacturer specifications and correct tooling. Learners must demonstrate competence in interpreting technical data, selecting appropriate personal protective equipment (PPE), and using hand, power, and pneumatic tools to detach and secure panels without causing damage. The ability to accurately record findings and make recommendations, such as identifying hidden damage or corrosion, is crucial for ensuring the vehicle meets safety and quality standards.

    City & Guilds Level 2 Diploma in Accident Repair Paint Competence , City & Guilds Level 2 Diploma in Accident Repair - Body Competence

    2 learning outcomes18 guidance points2 criteria

    Competency in Identifying and Rectifying Motor Vehicle Body Misalignment

    This unit covers the advanced skills required to accurately diagnose and correct structural misalignment in vehicle bodies, a critical competency for ensuring vehicle safety and integrity after collision damage. Learners must demonstrate systematic use of measuring systems, alignment jigs, and pulling equipment to return vehicle structures to manufacturer specifications, adhering to strict health and safety protocols.

    City & Guilds Level 3 Diploma in in Accident Repair Body Competence

    1 learning outcomes7 guidance points

    Competency in Establishing and Recording Vehicle Data

    This unit focuses on developing the competence to systematically gather, verify, and document vehicle data essential for accurate damage assessment. Learners must demonstrate the ability to work safely, identify correct vehicle specifications, establish pre-accident condition, source additional information, and produce clear, evidence-based records that inform repair or total loss decisions in line with industry standards.

    City & Guilds Level 3 Diploma In Vehicle Damage Assessor Competence

    1 learning outcomes6 guidance points

    Competency in Motor Vehicle Body Mechanical Fastening Operations

    This unit develops the learner's ability to safely and competently perform mechanical fastening operations on vehicle body panels and structures, including the selection, alignment, and securing of components using bolts, rivets, screws, and adhesives. It emphasises adherence to manufacturer repair specifications and regulatory standards to restore vehicle integrity and safety.

    City & Guilds Level 2 Diploma in Accident Repair - Body Competence , City & Guilds Level 3 Diploma in in Accident Repair Body Competence

    8 learning outcomes18 guidance points2 criteria

    Competency in Diagnosing and Rectifying Vehicle Auxiliary Electrical Faults

    This subtopic focuses on developing the practical competence to safely diagnose and rectify faults in heavy vehicle auxiliary electrical systems, such as lighting, instrumentation, and comfort circuits. Learners must apply systematic diagnostic procedures using wiring diagrams and test equipment, then perform effective repairs while adhering to health and safety regulations. Mastery of these skills ensures vehicles are returned to service with reliable electrical functionality and documented repair outcomes.

    City & Guilds Level 3 Diploma in Heavy Vehicle Maintenance and Repair Competence

    1 learning outcomes6 guidance points

    Skills in Receiving and Storing Stock

    This element develops the learner's ability to accurately receive, check, and document incoming parts and consumables within an accident repair paint environment. It covers adherence to stock control procedures, use of delivery notes and inventory systems, and the safe, organised storage of materials to maintain quality and traceability. Practical competence ensures operational efficiency, reduces waste and stock discrepancies, and supports compliance with health and safety and commercial standards.

    City & Guilds Level 1 Diploma in Accident Repair Paint

    1 learning outcomes6 guidance points

    Skills to Support Working Relationships in the Automotive Work Environment

    This subtopic focuses on the essential interpersonal and organisational skills required to function effectively within an automotive repair environment. Learners will develop the ability to navigate workplace structures, retrieve and apply job-related information, and communicate professionally with colleagues and customers. These competencies are fundamental to maintaining efficient workflows, ensuring safety, and delivering high-quality service in an accident repair bodyshop.

    City & Guilds Level 1 Diploma in Accident Repair Body , City & Guilds Level 1 Diploma in Accident Repair Paint

    5 learning outcomes18 guidance points2 criteria

    Supporting others

    This subtopic equips learners with the skills to identify when colleagues require assistance in an accident repair workshop and to offer appropriate support within defined boundaries. It emphasises the critical link between supporting others and maintaining a safe, compliant working environment, ensuring learners understand both their capabilities and limitations.

    City & Guilds Level 1 Diploma in Accident Repair Body , City & Guilds Level 1 Diploma in Accident Repair Paint

    6 learning outcomes16 guidance points2 criteria

    Valet Vehicles

    This subtopic equips learners with the essential skills to perform a comprehensive vehicle valet following accident repair, ensuring the vehicle is presented in a safe, clean, and customer-ready condition. It covers the selection and safe use of tools, equipment, and materials, alongside compliance with legislative and organisational requirements. Mastery of these procedures is critical for maintaining professional standards and client satisfaction in a body repair environment.

    City & Guilds Level 1 Diploma in Accident Repair Body , City & Guilds Level 1 Diploma in Accident Repair Paint

    6 learning outcomes15 guidance points2 criteria

    Work-based experience

    This element equips learners with the essential employability skills to secure and succeed in a work-based placement within the accident repair sector. It focuses on practical preparation, including journey planning and professional conduct, before, during, and after the experience, culminating in a reflective review to evidence personal development and technical insight.

    City & Guilds Level 1 Diploma in Accident Repair Body , City & Guilds Level 1 Diploma in Accident Repair Paint

    2 learning outcomes14 guidance points2 criteria

    Knowledge of Removing and Fitting Vehicle Electronic Components and Systems

    This subtopic provides essential knowledge for safely removing and fitting vehicle electronic components during accident repair, ensuring technicians understand system operation, diagnostic protocols, and manufacturer-specific procedures. Mastery prevents damage to sensitive electronics and guarantees restored functionality and passenger safety in modern vehicles.

    City & Guilds Level 3 Diploma in Accident Repair MET Principles , City & Guilds Level 3 Diploma in Accident Repair MET Competence

    7 learning outcomes13 guidance points2 criteria

    Competency in Giving a Positive Impression to Vehicle Parts Customers

    This subtopic focuses on developing the interpersonal skills required to create a welcoming and professional environment for vehicle parts customers. Learners will explore techniques for building trust quickly, handling inquiries with clarity, and ensuring customers leave with accurate product information and a positive impression of the service. Practical application includes roles in automotive retail, dealership parts counters, and wholesale distribution, where customer loyalty is directly influenced by service quality.

    City & Guilds Level 2 Diploma in Vehicle Parts Competence, City & Guilds Level 3 Diploma in Vehicle Parts Competence

    11 learning outcomes15 guidance points2 criteria

    Knowledge of Motorcycle Fuel, Ignition, Air and Exhaust System Units and Components

    This subtopic covers the operating principles and maintenance procedures for motorcycle fuel, ignition, air, and exhaust systems. Learners gain in-depth knowledge of component functions, system interdependencies, and diagnostic techniques essential for accurate fault-finding and repair. Practical application includes safe removal, testing, and replacement of system units in line with manufacturer specifications and industry standards.

    City & Guilds Level 2 Diploma in Motorcycle Maintenance and Repair Principles

    7 learning outcomes7 guidance points

    Maintenance Technology

    Maintenance Technology in rail engineering encompasses the systematic application of safe working practices, methodical selection of appropriate tools and equipment, and proficient dismantling and assembly techniques for rolling stock and infrastructure components. Mastery of these skills ensures operational reliability, regulatory compliance, and extends asset life cycles through precision servicing and fault rectification.

    City & Guilds Level 2 Certificate in Rail Engineering Underpinning Knowledge

    1 learning outcomes8 guidance points

    Competency in Inspection and Replacement of Light Vehicle Braking Systems & Components

    This subtopic assesses a learner’s ability to safely inspect, test, and replace components of light vehicle braking systems, ensuring compliance with health and safety regulations and manufacturer guidelines. It covers practical skills from initial system diagnosis through to component replacement and final verification, alongside accurate record-keeping and the provision of informed recommendations to the customer.

    City & Guilds Level 2 Diploma in Vehicle Fitting Competence

    1 learning outcomes10 guidance points

    Prepare frames and forks for cycle assembly

    This element focuses on the procedures required to prepare cycle frames and forks prior to full assembly, ensuring all interfaces are clean, aligned, and correctly machined for the safe and reliable fitting of components. Learners will develop practical skills in checking frame alignment, chasing and facing threads, reaming head tubes and bottom bracket shells, and inspecting for damage, all while adhering to manufacturer specifications and workshop safety protocols. Mastery of these tasks is critical for preventing premature wear, handling issues, and potential component failure in the final build.

    City & Guilds Level 2 Certificate in Cycle Mechanics, City & Guilds Level 1 Award in Cycle Mechanics

    2 learning outcomes16 guidance points2 criteria

    Introduction to Vehicle Engine Lubrication Systems

    This subtopic introduces the fundamental principles of engine lubrication systems, focusing on the critical role of oil in reducing friction, cooling, cleaning, and sealing engine components. Learners will gain practical skills in safely removing and replacing key lubrication system elements, such as the oil filter and engine oil, following approved procedures and environmental guidelines to prepare for entry-level vehicle maintenance tasks.

    City & Guilds Entry Level Diploma in Vehicle Systems Maintenance (Entry 3) , City & Guilds Entry Level Certificate in Vehicle Systems Maintenance (Entry 3) , City & Guilds Level 1 Award in Vehicle Systems Maintenance +3 more

    16 learning outcomes47 guidance points6 criteria

    Competency in Removing And Replacing Heavy Vehicle Engine Units and Components

    This subtopic focuses on the practical application of safe working procedures, accurate interpretation of technical data, and proficient use of specialist tools to remove and replace heavy vehicle engine units and components. Learners must demonstrate competence in methodically disassembling and reassembling major engine assemblies, adhering to manufacturer specifications and health and safety regulations, while also recording findings and making suitable recommendations for further maintenance or repair.

    City & Guilds Level 2 Diploma in Heavy Vehicle Maintenance and Repair Competence

    1 learning outcomes6 guidance points

    Knowledge of Removing and Fitting Trim Components

    This subtopic covers the essential skills required to safely and efficiently remove and refit interior and exterior trim components on light vehicles. Understanding the various types of clips, fasteners, and securing methods is critical to prevent damage during disassembly and ensure correct refitting, which directly impacts customer satisfaction and vehicle integrity. Mastery of these techniques enables technicians to perform repairs to manufacturer standards, maintaining warranty compliance and aesthetic quality.

    City & Guilds Level 2 Diploma in Accident Repair MET Principles , City & Guilds Level 2 Diploma in in Accident Repair MET Competence

    2 learning outcomes13 guidance points2 criteria

    Contribute to the safe dispatch of trains from platforms

    This subtopic covers the essential procedures and responsibilities involved in ensuring trains depart platforms safely. It encompasses pre-departure checks, effective use of dispatch signals, communication with the driver and platform staff, and management of passenger behaviour. The practical application is critical in maintaining punctuality and preventing accidents in rail passenger services.

    City & Guilds Level 2 NVQ Certificate in Rail Services (Passenger Services), City & Guilds Level 2 NVQ Diploma in Rail Services (Passenger Services)

    7 learning outcomes13 guidance points2 criteria

    Deal with incidents and contingencies within the railway environment

    This subtopic covers the critical procedures for managing unexpected events and emergencies during railway track maintenance operations. It encompasses immediate response actions, communication with signalers and control, securing the site, and implementing contingency plans to ensure workforce safety, protect infrastructure, and restore normal operations efficiently. The focus is on applying company and industry protocols to real-world incidents such as track defects, infrastructure failures, or trespasser encounters.

    City & Guilds Level 2 NVQ Diploma In Rail Engineering Track Maintenance, City & Guilds Level 2 NVQ Certificate In Rail Engineering Track Maintenance

    7 learning outcomes13 guidance points2 criteria

    Competency in Making Learning Possible through Demonstrations and Instruction

    This subtopic focuses on the trainer's ability to demonstrate accident repair skills and instruct learners effectively within a body repair workshop. It covers the planning, delivery, and evaluation of practical demonstrations, ensuring that complex repair techniques are broken down into clear, manageable steps. Mastery here enables trainers to transfer critical competencies accurately while maintaining safety and quality standards in the motor vehicle repair industry.

    City & Guilds Level 3 Diploma in in Accident Repair Body Competence, City & Guilds Level 3 Diploma in Heavy Vehicle Maintenance and Repair Competence , City & Guilds Level 3 Diploma in Vehicle Parts Competence

    3 learning outcomes16 guidance points3 criteria

    Knowledge of Inspecting Light Vehicles Using Prescribed Methods

    This subtopic focuses on the systematic inspection of light vehicles using manufacturer-approved methods and industry-standard checklists. Learners must demonstrate the ability to assess vehicle condition, identify defects, and report findings accurately, ensuring compliance with safety and quality standards in a workshop environment. Proficiency in this area is essential for roles in vehicle maintenance, pre-delivery checks, and routine servicing.

    City & Guilds Level 2 Diploma in Light Vehicle Maintenance & Repair Principles

    1 learning outcomes5 guidance points

    Competency in Repairing Minor Paint Defects

    This subtopic focuses on developing the practical skills to identify, assess, and permanently eliminate minor paint imperfections such as dirt inclusions, runs, sags, and orange peel without compromising the substrate. Learners must apply systematic rectification techniques using appropriate tools and materials while strictly adhering to health and safety protocols and manufacturer specifications. The competency demands meticulous documentation and the ability to recommend further corrective actions if defects exceed minor classification.

    City & Guilds Level 2 Diploma in Accident Repair Paint Competence

    1 learning outcomes10 guidance points

    Taxi and private hire services for passengers who require assistance

    This subtopic equips taxi and private hire drivers with the knowledge and skills to provide safe, respectful, and legally compliant assistance to passengers with disabilities or mobility challenges. It covers anti-discrimination law, effective communication, and practical techniques for wheelchair securement and passenger transfer. Mastery ensures drivers can deliver an inclusive service that meets both regulatory requirements and customer expectations.

    City & Guilds Level 2 Certificate In Introduction to the Role of the Professional Taxi and Private Hire Driver

    7 learning outcomes6 guidance points

    Contribute to Technical Leadership of Signal Engineering Activities

    This element focuses on the ability to lead and guide signalling engineering activities, ensuring compliance with rail industry standards and safety regulations. It involves mentoring colleagues, making informed technical decisions, and coordinating fault-finding and maintenance tasks to minimise operational disruption.

    City & Guilds Level 3 NVQ Diploma in Rail Engineering Signalling Maintainer and Fault Finder

    1 learning outcomes6 guidance points

    Competency in Motor Vehicle Body Metal Active Gas _MAG_ Welding Techniques

    This subtopic covers the essential skills and knowledge required to perform Metal Active Gas (MAG) welding on motor vehicle body panels, a critical process in accident repair. Learners must demonstrate safe working practices, interpret repair specifications, set up and use MAG welding equipment correctly, and execute welds that meet industry standards for strength, appearance, and corrosion resistance. Competency includes managing distortion, selecting appropriate weld parameters for different steel thicknesses, and documenting the repair in line with manufacturer and legislative requirements.

    City & Guilds Level 2 Diploma in Accident Repair - Body Competence , City & Guilds Level 3 Diploma in in Accident Repair Body Competence

    2 learning outcomes18 guidance points2 criteria

    Competency in Inspection, Repair and Replacement of High Performance Light Vehicle Tyre

    This subtopic covers the essential competencies required to safely inspect, repair, and replace high performance light vehicle tyres. Learners will develop practical skills in tyre removal, puncture repair, tread depth and pressure checks, wheel balancing, and post-fitment verification. Emphasis is placed on adherence to manufacturer specifications, accurate record-keeping, and making suitable recommendations based on inspection findings, ensuring roadworthiness and optimal vehicle performance.

    City & Guilds Level 2 Diploma in Specialist Tyre Fitting Competence, City & Guilds Level 2 Diploma in Vehicle Fitting Competence

    2 learning outcomes15 guidance points2 criteria

    Diagnose faults in ancillary systems on railway traction and rolling stock

    This element focuses on the systematic diagnosis of faults in ancillary systems on railway traction and rolling stock, such as HVAC, doors, lighting, and passenger information systems. Technicians must apply logical fault-finding techniques, interpret complex schematics, and use specialised diagnostic tools to identify and rectify issues, ensuring the safe and reliable operation of rolling stock.

    City & Guilds Level 3 NVQ Certificate In Rail Engineering Traction and Rolling Stock

    1 learning outcomes8 guidance points

    Know how to prepare to undertake duties in the rail industry

    This element equips learners with the essential knowledge and procedures required to prepare for operational duties within the rail industry. It encompasses understanding fitness for duty protocols, maintaining professional standards of dress and conduct, correctly booking on and off shifts, identifying allocated duties, selecting and using necessary equipment, and knowing when to escalate issues to relevant personnel. Mastery of these practices is critical for ensuring personal safety, regulatory compliance, and the seamless execution of rail operations.

    City & Guilds Level 2 Award in Rail Services

    1 learning outcomes10 guidance points

    Competency in Establishing Correct Repair Methods

    This subtopic focuses on the vehicle damage assessor's ability to evaluate collision damage and determine correct, safe, and cost-effective repair methods. It covers identifying components requiring renewal, recognising supplementary restraint system (SRS) activation, producing detailed repair specifications aligned with manufacturer guidelines, and making appropriate recommendations while maintaining accurate records.

    City & Guilds Level 3 Diploma In Vehicle Damage Assessor Competence

    1 learning outcomes8 guidance points

    Implement plans to meet operational requirements in the rail industry

    This subtopic focuses on the competencies required by control room operators to promptly initiate and implement operational plans in response to dynamic situations in rail services, including disruptions, emergencies, and routine adjustments. It emphasises real-time decision-making, adherence to safety protocols, and effective coordination to maintain service efficiency and regulatory compliance.

    City & Guilds Level 2 NVQ Diploma in Rail Services (Control Room Operations)

    6 learning outcomes8 guidance points

    Introduction to Vehicle Engine Operating Principles

    This subtopic introduces learners to the fundamental principles of how a vehicle engine converts fuel into motion, covering the four-stroke cycle and key components. Emphasis is placed on health and safety protocols when handling engine components, tools, and fluids. Learners will develop hands-on skills by dismantling and reassembling a basic engine, reinforcing theoretical knowledge through practical application.

    City & Guilds Entry Level Diploma in Vehicle Systems Maintenance (Entry 3) , City & Guilds Level 1 Diploma in Vehicle Systems Maintenance , City & Guilds Entry Level Award in Vehicle Systems Maintenance (Entry 3) +3 more

    15 learning outcomes55 guidance points6 criteria

    Competency in Inspection and Replacement of Light Vehicle Exhaust Components

    This unit element focuses on developing hands-on competence in the inspection, repair and replacement of light vehicle exhaust systems, including silencers, catalytic converters and associated mountings. Learners must demonstrate safe working practices, systematic fault-finding, and the ability to use appropriate tools and equipment while adhering to manufacturer specifications. Successful completion ensures the ability to accurately record findings and make informed recommendations regarding exhaust system condition and roadworthiness.

    City & Guilds Level 2 Diploma in Vehicle Fitting Competence

    1 learning outcomes8 guidance points

    Remove and replace a cycle rim brake assembly

    This subtopic covers the systematic process of removing and replacing a cable-operated rim brake assembly on a bicycle. Emphasis is placed on working safely, consulting manufacturer specifications, and understanding the mechanical function of rim brakes to ensure effective stopping performance. Practical skills include selecting correct tools, disassembling without damage, and reassembling with proper alignment and tension adjustment.

    City & Guilds Level 2 Certificate in Cycle Mechanics, City & Guilds Level 1 Award in Cycle Mechanics

    2 learning outcomes19 guidance points2 criteria

    Determine Requirements for the Safe Access to Work Locations for Signal Engineering

    This element focuses on the critical process of identifying and implementing safe access arrangements to railway infrastructure for signalling maintenance and fault-finding activities. Learners must understand and apply relevant legislation, company standards, and site-specific procedures to ensure protection from train movements and other hazards. This involves coordinating with signallers, obtaining necessary permits, and establishing safe systems of work such as lookouts or line blockages, directly impacting personal and public safety.

    City & Guilds Level 3 NVQ Diploma in Rail Engineering Signalling Maintainer and Fault Finder

    1 learning outcomes5 guidance points

    Diagnose faults in railway traction and rolling stock assets

    This element focuses on the systematic diagnosis of faults in railway traction and rolling stock assets, encompassing electrical, mechanical, pneumatic and electronic systems. Learners must demonstrate the ability to apply technical knowledge and diagnostic techniques to identify and rectify defects, ensuring asset safety, reliability and compliance with industry standards and manufacturers' specifications.

    City & Guilds Level 3 NVQ Certificate In Rail Engineering Traction and Rolling Stock

    1 learning outcomes8 guidance points

    Competency in Estimating Costs

    This subtopic focuses on the accurate estimation of repair costs following vehicle damage, encompassing labour, parts, paint, and sundry expenses. Learners must demonstrate the ability to systematically record all relevant damage and repair information, and make evidence-based recommendations that balance technical integrity, safety, and cost-effectiveness. Mastery of this competency is essential for producing insurer-approved estimates that restore vehicles to pre-accident condition while maintaining profitability and customer satisfaction.

    City & Guilds Level 3 Diploma In Vehicle Damage Assessor Competence

    1 learning outcomes9 guidance points

    Taxi and private hire vehicle maintenance and safety inspections

    This unit covers the essential knowledge and skills for maintaining a licensed taxi or private hire vehicle in a safe, clean, and legally compliant condition. It emphasises the importance of daily walk-around checks, routine inspections, and monitoring systems between formal services to ensure passenger safety and comfort. Learners will understand how to prepare the vehicle to a professional standard, meet regulatory requirements, and minimise breakdowns through proactive maintenance.

    City & Guilds Level 2 Certificate In Introduction to the Role of the Professional Taxi and Private Hire Driver

    6 learning outcomes11 guidance points

    Competency in Motor Vehicle Body Metal Inert Gas _MIG_ Brazing Operations

    This element focuses on the competency to safely perform Metal Inert Gas (MIG) brazing on vehicle body panels, using copper-alloy filler wire to join thin-gauge steel without distortion. Learners must interpret technical data, select and set up appropriate equipment, execute brazed joints to industry standards, and complete documentation including post-repair recommendations. Mastery ensures effective, corrosion-resistant repairs compatible with modern vehicle construction.

    City & Guilds Level 2 Diploma in Accident Repair - Body Competence , City & Guilds Level 3 Diploma in in Accident Repair Body Competence

    2 learning outcomes17 guidance points2 criteria

    Competency in Motor Vehicle Body Aluminium Metal Inert Gas _MIG_ Welding Operations

    This subtopic equips learners with the skills to perform aluminium MIG welding safely and effectively in vehicle body repair, emphasizing correct machine setup, material preparation, and technique to produce strong, corrosion-resistant welds. Practical application involves joining aluminium panels and structural components, requiring adherence to manufacturer specifications and an understanding of aluminium's unique properties such as high thermal conductivity and oxide layer removal.

    City & Guilds Level 3 Diploma in in Accident Repair Body Competence

    1 learning outcomes6 guidance points

    Competency in Inspection, Repair and Replacement of Industrial Equipment Tyres

    This subtopic focuses on the safe and competent inspection, repair, and replacement of industrial equipment tyres, including wheels and tubes, as used on machinery such as forklifts, skid steers, and agricultural vehicles. Learners develop practical skills in removal and fitting, fault diagnosis, and compliance with health and safety regulations, ensuring operational reliability and workplace safety.

    City & Guilds Level 2 Diploma in Specialist Tyre Fitting Competence

    1 learning outcomes4 guidance points

    Career planning and making applications

    This element focuses on equipping learners with essential skills to plan their career within the accident repair paint sector. It covers researching entry routes, qualifications and progression opportunities, crafting targeted CVs and applications, and understanding employer selection processes. Practical application includes simulating real job searches and interview scenarios specific to body repair and paint roles.

    City & Guilds Level 1 Diploma in Accident Repair Paint, City & Guilds Level 1 Diploma in Accident Repair Body

    6 learning outcomes18 guidance points2 criteria

    Remove and replace a cycle gear assembly

    This subtopic develops the fundamental practical skills required to safely and efficiently remove and replace bicycle gear assemblies. Learners will understand the function of front and rear derailleurs, use appropriate technical references, and apply correct tooling to ensure precise setup and reliable shifting performance.

    City & Guilds Level 1 Award in Cycle Mechanics

    6 learning outcomes8 guidance points

    Competency in Removing and Replacing Heavy Vehicle Transmission and Driveline Units and Components

    This subtopic focuses on developing the practical competence to safely remove and replace major transmission and driveline units on heavy vehicles, including gearboxes, clutches, propshafts, and drive axles. Learners must apply correct isolation procedures, use appropriate lifting and alignment tools, and follow manufacturer specifications to ensure vehicle integrity and road safety. Mastery is demonstrated through meticulous documentation and the ability to make informed recommendations about component condition.

    City & Guilds Level 2 Diploma in Heavy Vehicle Maintenance and Repair Competence

    1 learning outcomes7 guidance points

    Competency in Tools and Equipment Used in Vehicle Refinishing

    This subtopic equips learners with the essential skills to select, safely operate, and maintain hand and power tools specific to vehicle refinishing, such as sanders, polishers, and spray guns. Mastery of these tools directly impacts paint finish quality, efficiency, and workplace safety. Learners will also develop competence in preparing and setting up refinishing equipment like spray booths, air supply systems, and mixing stations to ensure consistent, professional results in accident repair paint operations.

    City & Guilds Level 3 Diploma in Accident Repair Paint Competence, City & Guilds Level 2 Diploma in Accident Repair Paint Competence

    2 learning outcomes12 guidance points2 criteria

    Knowledge of Motorcycle Internal Engine Systems

    This subtopic covers the fundamental operating principles of motorcycle internal engine systems, including the engine mechanical components, lubrication, cooling, and power transmission. It enables learners to diagnose, service, and repair these systems effectively, ensuring safe and reliable motorcycle operation.

    City & Guilds Level 2 Diploma in Motorcycle Maintenance and Repair Principles

    1 learning outcomes8 guidance points

    Introduction to Vehicle Fuel and Exhaust Systems

    This subtopic introduces learners to the fundamental components of vehicle fuel and exhaust systems, focusing on safe removal and replacement procedures. Emphasising adherence to approved workshop practices and risk assessments, it prepares individuals for entry-level maintenance tasks in a garage environment. The practical skills developed are essential for ensuring vehicle safety and environmental compliance.

    City & Guilds Entry Level Certificate in Vehicle Systems Maintenance (Entry 3) , City & Guilds Level 1 Award in Vehicle Systems Maintenance, City & Guilds Entry Level Award in Vehicle Systems Maintenance (Entry 3) +3 more

    17 learning outcomes48 guidance points6 criteria

    Knowledge of Motorcycle Preparation and Inspection

    This subtopic covers the essential checks and preparatory steps required to ensure a motorcycle is roadworthy and safe for operation. Learners will develop skills in conducting systematic inspections of key components such as tires, brakes, lights, fluids, and controls, in line with manufacturer guidelines and legal requirements. The emphasis is on practical application, enabling students to perform pre-ride checks and routine inspections competently within a workshop or roadside context.

    City & Guilds Level 2 Diploma in Motorcycle Maintenance and Repair Principles, City & Guilds Level 3 Diploma in Motorcycle Maintenance and Repair Principles

    2 learning outcomes14 guidance points2 criteria

    Ensure that the rail track is fit for operational purposes following engineering activity

    This element focuses on the critical post-engineering checks and procedures required to confirm that rail track meets operational and safety standards. It involves verifying track geometry, infrastructure integrity, and compliance with maintenance specifications, ensuring the track is safe for train movements. Mastery of this element ensures that maintenance teams can confidently hand back track to operational control, minimising disruption and risk.

    City & Guilds Level 2 NVQ Diploma In Rail Engineering Track Maintenance, City & Guilds Level 2 NVQ Certificate In Rail Engineering Track Maintenance

    6 learning outcomes17 guidance points2 criteria

    Remove and replace cycle bottom brakes and cranks

    This element covers the safe and methodical removal and replacement of cycle bottom brackets (including cartridge, cup-and-cone, and press-fit types) and cranks. Learners must demonstrate competence in using appropriate tools, interpreting technical data, and applying torque settings to manufacturer specifications. Mastery ensures smooth drivetrain operation and prevents component damage, reflecting professional workshop standards.

    City & Guilds Level 2 Certificate in Cycle Mechanics, City & Guilds Level 1 Award in Cycle Mechanics

    2 learning outcomes13 guidance points2 criteria

    Display promotional materials in the rail industry

    This subtopic focuses on the practical skills and underpinning knowledge required to effectively manage and maintain promotional materials and equipment within a rail passenger service environment. It covers stock monitoring, storage, replenishment, and basic upkeep of display stands and digital screens, ensuring all promotional content is current, compliant with organisational and industry standards, and presented in a way that enhances the passenger experience.

    City & Guilds Level 2 NVQ Diploma in Rail Services (Passenger Services), City & Guilds Level 2 NVQ Certificate in Rail Services (Passenger Services)

    6 learning outcomes14 guidance points2 criteria

    The regulatory framework of the taxi and private hire industry

    This subtopic covers the core legal and regulatory obligations for taxi and private hire drivers, including licensing conditions set by local authorities, vehicle requirements for hackney carriages and private hire vehicles, and the professional conduct standards necessary for carrying passengers for hire and reward. Learners will explore the distinctions between different licence types, the role of the operator, and the responsibilities for maintaining compliance with legislation such as the Local Government (Miscellaneous Provisions) Act 1976 and the Equality Act 2010.

    City & Guilds Level 2 Certificate In Introduction to the Role of the Professional Taxi and Private Hire Driver

    4 learning outcomes6 guidance points

    Diagnose Faults in Signalling Assets

    This element focuses on the systematic approach to diagnosing faults in railway signalling assets, covering everything from initial symptom identification through to root cause analysis and rectification. Learners must demonstrate competence in using diagnostic tools, interpreting technical documentation, and applying safe working practices to restore signalling systems to operational condition. Effective fault diagnosis minimises service disruption and ensures the safety and reliability of rail networks.

    City & Guilds Level 3 NVQ Diploma in Rail Engineering Signalling Maintainer and Fault Finder

    1 learning outcomes9 guidance points

    Competency in Vehicle Colour Matching

    This subtopic focuses on the essential skill of accurately replicating a vehicle’s existing paint colour using mixing and matching techniques. It covers safe working practices, precise use of spectrophotometers and mixing systems, and the ability to evaluate and adjust colour formulations to meet industry standards. Mastery ensures seamless repairs and customer satisfaction in accident repair environments.

    City & Guilds Level 3 Diploma in Accident Repair Paint Competence

    1 learning outcomes5 guidance points

    Competency in Identifying and Reporting Security Risks within a Vehicle Parts Environment

    This subtopic focuses on equipping learners with the ability to recognize, respond to, and report security threats within a vehicle parts environment, such as theft or unauthorized access. It emphasizes adherence to organizational security protocols and the importance of accurate incident documentation to maintain a safe and secure workplace.

    City & Guilds Level 2 Diploma in Vehicle Parts Competence, City & Guilds Level 3 Diploma in Vehicle Parts Competence

    2 learning outcomes12 guidance points2 criteria

    Competency in Inspection and Replacement of Light Vehicle Suspension Dampers and Springs

    This unit develops practical competence in the safe inspection, removal, and replacement of light vehicle suspension dampers and springs. It encompasses diagnostic evaluation techniques, adherence to health and safety procedures, and accurate documentation of findings and recommendations, essential for ensuring vehicle stability, ride comfort, and roadworthiness in a professional workshop environment.

    City & Guilds Level 2 Diploma in Vehicle Fitting Competence

    1 learning outcomes9 guidance points

    Operate and control trains in service

    This subtopic covers the practical and theoretical competencies required to safely and efficiently operate trains in passenger and freight service. It focuses on adherence to operational rules, traction knowledge, monitoring progress against timetables, and applying energy‑efficient driving techniques to meet performance targets and safety standards.

    City & Guilds Level 2 NVQ Diploma in Rail Services (Driving)

    6 learning outcomes8 guidance points

    Transporting of children and young persons by taxi or private hire vehicle

    This topic covers the safe transport of children and young persons by taxi or private hire vehicle, including vehicle fitness and safe handover procedures.

    City & Guilds Level 2 Certificate In Introduction to the Role of the Professional Taxi and Private Hire Driver

    1 learning outcomes6 guidance points

    Competency in Removing and Fitting Motor Mechanical, Electrical and TRIM _MET_ Components to Vehicles

    Removing and fitting mechanical, electrical, and trim (MET) components in vehicle repair requires safe working, use of information, and appropriate tools. Competence includes recording and recommending actions.

    City & Guilds Level 2 Diploma in Accident Repair - Body Competence

    1 learning outcomes6 guidance points

    Remove and replace cycle braking systems

    This subtopic focuses on the safe and methodical removal and replacement of non-standard cycle braking systems, such as hydraulic or mechanical disc brakes and drum brakes. Learners must demonstrate competence in interpreting technical documentation, selecting correct tools, and verifying functionality post-service to ensure rider safety and compliance with manufacturer specifications.

    City & Guilds Level 2 Certificate in Cycle Mechanics, City & Guilds Level 1 Award in Cycle Mechanics

    2 learning outcomes19 guidance points2 criteria

    Community project

    This element focuses on applying accident repair paint techniques to a real-world community project, developing employability skills through project planning, risk assessment, and reflective practice. Learners will identify a suitable project, collaborate with stakeholders, and execute painting tasks while adhering to health and safety protocols. The process culminates in a thorough review, reinforcing continuous improvement and professional responsibility.

    City & Guilds Level 1 Diploma in Accident Repair Paint, City & Guilds Level 1 Diploma in Accident Repair Body

    8 learning outcomes10 guidance points2 criteria

    Maintain a clean and tidy environment for rail customers and other members of the public

    This subtopic covers the essential skills and knowledge required to perform cleaning duties in a rail passenger environment, ensuring safety, hygiene, and a positive customer experience. Learners must demonstrate competence in selecting appropriate cleaning methods and materials, following health and safety regulations, and completing tasks efficiently without disrupting service. Effective cleaning directly impacts passenger satisfaction, reduces hazards, and maintains the operational reputation of rail services.

    City & Guilds Level 2 NVQ Diploma in Rail Services (Passenger Services), City & Guilds Level 2 NVQ Certificate in Rail Services (Passenger Services)

    7 learning outcomes22 guidance points2 criteria

    Competency in Inspection, Repair and Replacement of Plant Equipment Tyres

    This element focuses on developing the practical skills and underpinning knowledge required to safely and competently inspect, repair, and replace tyres on plant equipment such as excavators, telehandlers, and agricultural tractors. Learners will apply industry-standard procedures for wheel removal, tyre and tube assessment, puncture repair, and refitting, while maintaining accurate records and advising customers on tyre condition and suitability. Emphasis is placed on compliance with health and safety regulations, manufacturer specifications, and the use of specialist tools to ensure operational reliability and minimise downtime.

    City & Guilds Level 2 Diploma in Specialist Tyre Fitting Competence

    6 learning outcomes8 guidance points

    Introduction to Vehicle Spark Ignition Systems

    This subtopic covers the introductory knowledge and practical skills required to safely remove and replace components of vehicle spark ignition systems, such as spark plugs, ignition coils, and high-tension leads. Learners will develop an understanding of approved procedures, tool selection, and safety precautions necessary to perform basic maintenance tasks on modern petrol engines. The focus is on building foundational competence for a career in vehicle maintenance, ensuring tasks are performed methodically and in line with industry standards.

    City & Guilds Entry Level Diploma in Vehicle Systems Maintenance (Entry 3) , City & Guilds Level 1 Award in Vehicle Systems Maintenance, City & Guilds Level 1 Diploma in Vehicle Systems Maintenance +3 more

    14 learning outcomes49 guidance points6 criteria

    Establish compliance with railway traction and rolling stock specifications

    This element concentrates on the critical ability to confirm that railway traction and rolling stock assets conform to all applicable technical specifications, regulatory standards, and safety requirements. It encompasses interpreting complex engineering documentation, performing rigorous inspections and functional tests, and accurately documenting findings to demonstrate compliance. Mastery of this unit ensures operational integrity, reliability, and safety within the rail engineering environment.

    City & Guilds Level 3 NVQ Certificate In Rail Engineering Traction and Rolling Stock

    1 learning outcomes6 guidance points

    Implement and monitor safe working systems for Permanent Way activities as a Protection Master

    This element focuses on the critical role of the Protection Master in establishing, implementing, and continuously monitoring safe systems of work for permanent way activities. It requires in-depth knowledge of Network Rail’s Rule Book (GE/RT8000) to competently set up possession arrangements, place detonator protection, manage lookouts, and ensure all personnel are safeguarded from moving trains and on-track plant. Practical application involves dynamic risk assessment, effective communication with the Controller of Site Safety (COSS), and adherence to the Safe System of Work plan, ensuring zero harm throughout the worksite lifecycle.

    City & Guilds Level 2 NVQ Certificate In Rail Engineering Track Maintenance, City & Guilds Level 2 NVQ Diploma In Rail Engineering Track Maintenance

    7 learning outcomes15 guidance points2 criteria

    Competency in Working with Plastic Materials and Components

    This subtopic covers the essential competencies for safely preparing and applying foundation materials to plastic components in vehicle body repair, in line with City & Guilds Level 3 criteria. Learners must demonstrate the ability to identify different plastic types, select and use correct surface preparation techniques, apply appropriate adhesion promoters and primers, and accurately document the process. Mastery ensures effective paint adhesion and long-lasting repairs, adhering to industry standards and health and safety regulations.

    City & Guilds Level 3 Diploma in Accident Repair Paint Competence, City & Guilds Level 2 Diploma in Accident Repair Paint Competence

    2 learning outcomes19 guidance points2 criteria

    Knowledge of Light Vehicle Transmission and Driveline Units and Components

    This subtopic covers the fundamental principles and practical maintenance of light vehicle transmission and driveline systems, including clutches, manual gearboxes, driveshafts, and differentials. Learners will gain the knowledge to diagnose faults and perform service and repair tasks in accordance with manufacturer specifications. Emphasis is placed on safe working practices and the correct use of technical data.

    City & Guilds Level 2 Diploma in Light Vehicle Maintenance & Repair Principles

    5 learning outcomes7 guidance points

    Competency Required to Inspect Heavy Vehicles Using Prescribed Methods

    This subtopic focuses on developing the essential skills and knowledge required to conduct thorough, prescribed inspections on heavy vehicles. It ensures learners can systematically evaluate vehicle systems against manufacturer specifications and regulatory standards, combining safe working practices with accurate use of technical information and diagnostic equipment. The competency also involves effective recording of findings and generating appropriate recommendations for maintenance or repair, which is fundamental to vehicle safety and compliance in a professional workshop environment.

    City & Guilds Level 2 Diploma in Heavy Vehicle Maintenance and Repair Competence

    1 learning outcomes8 guidance points

    Competency in Overhauling Heavy Vehicle Engine Mechanical Units

    This subtopic focuses on the competence required to safely and systematically overhaul heavy vehicle engine mechanical units, including cylinder heads, pistons, crankshafts, and valve trains. Learners must demonstrate the ability to interpret technical data, use specialist tools, and follow precise disassembly, inspection, repair, and reassembly procedures. Accurate recording of measurements, findings, and recommendations is critical for professional practice and compliance with manufacturer and legislative standards.

    City & Guilds Level 3 Diploma in Heavy Vehicle Maintenance and Repair Competence

    1 learning outcomes8 guidance points

    Knowledge of Removing and Replacing Motorcycle Chassis Units and Components

    This subtopic covers the essential knowledge required to safely and effectively remove and replace motorcycle chassis units and components, including steering, suspension, braking, wheel, and tyre systems. Learners will understand the operating principles of these systems to diagnose faults, carry out replacements, and verify correct function post-service. Practical application involves adhering to manufacturer specifications, using appropriate tools, and ensuring compliance with health and safety regulations.

    City & Guilds Level 2 Diploma in Motorcycle Maintenance and Repair Principles

    1 learning outcomes8 guidance points

    Introduction to Vehicle Steering and Suspension Systems

    This topic introduces safe procedures for removing and replacing components in vehicle steering and suspension systems. Learners must follow approved methods and carry out the activities correctly.

    City & Guilds Entry Level Certificate in Vehicle Systems Maintenance (Entry 3) , City & Guilds Level 1 Diploma in Vehicle Systems Maintenance , City & Guilds Level 1 Certificate in Vehicle Systems Maintenance +3 more

    10 learning outcomes44 guidance points6 criteria

    Lift and move Permanent Way materials, components and equipment

    This element focuses on the safe manual and mechanical handling of permanent way materials, components, and equipment used in rail track maintenance. Learners must apply correct lifting techniques, select and inspect appropriate lifting gear, and adhere to industry safety regulations to prevent injury and damage in the operational railway environment.

    City & Guilds Level 2 NVQ Diploma In Rail Engineering Track Maintenance, City & Guilds Level 2 NVQ Certificate In Rail Engineering Track Maintenance

    7 learning outcomes16 guidance points2 criteria

    Knowledge of Removing and Replacing Motorcycle Electrical Units and Components

    This element focuses on the practical understanding and procedures for safely removing, replacing, and testing motorcycle electrical units and components. Learners will apply electrical principles to diagnose faults in batteries, starting, charging, and auxiliary systems, ensuring correct functionality and compliance with manufacturer specifications. Mastery of these skills is essential for routine maintenance and repair in a workshop environment.

    City & Guilds Level 2 Diploma in Motorcycle Maintenance and Repair Principles

    1 learning outcomes10 guidance points

    Establish information for signal engineering maintenance or fault finding

    This subtopic focuses on the critical ability to gather and interpret all necessary technical and safety information prior to undertaking signalling maintenance or fault-finding tasks. It involves accessing engineering drawings, maintenance schedules, fault logs, and relevant regulations to ensure work is planned effectively and safely, thereby minimising operational disruption and maintaining railway safety integrity.

    City & Guilds Level 3 NVQ Diploma in Rail Engineering Signalling Maintainer and Fault Finder

    1 learning outcomes6 guidance points

    Competency in Valuing Vehicles for Pre-Accident Condition

    This subtopic focuses on accurately assessing a vehicle's market value before an accident occurs, using industry-recognised sources and methodology. Learners must demonstrate competence in interpreting valuation data to advise customers professionally and determine whether repair costs exceed the vehicle's economic value. Mastery of this skill is essential for making informed decisions that balance customer expectations with commercial viability and insurance compliance.

    City & Guilds Level 3 Diploma In Vehicle Damage Assessor Competence

    1 learning outcomes6 guidance points

    Competency in Overhauling Heavy Vehicle Steering and Suspension Units

    This subtopic assesses the learner's practical competence in overhauling heavy vehicle steering and suspension units, emphasising safe working practices, correct use of technical information and specialist tools, and adherence to manufacturer procedures. It requires the ability to systematically dismantle, inspect, measure, and reassemble components, ensuring that all work meets industry standards and is accurately recorded with appropriate recommendations for future service.

    City & Guilds Level 3 Diploma in Heavy Vehicle Maintenance and Repair Competence

    1 learning outcomes9 guidance points

    Identify and assess defects and discrepancies in railway traction and rolling stock assets

    This subtopic focuses on the systematic identification and assessment of defects and discrepancies within railway traction and rolling stock assets, ensuring operational safety and reliability. Learners develop competency in using inspection checklists, diagnostic tools, and maintenance standards to evaluate asset condition, determine defect severity, and initiate corrective actions. The skill is essential for maintaining regulatory compliance and minimising service disruptions in rail engineering environments.

    City & Guilds Level 3 NVQ Certificate In Rail Engineering Traction and Rolling Stock

    1 learning outcomes9 guidance points

    Monitor and ensure the provision of train services to the rail industry

    This subtopic focuses on the critical control room function of continuously monitoring train service delivery against the planned timetable and service agreements, identifying deviations, and implementing corrective measures. It encompasses the use of real-time tracking systems, performance analysis, and resource management to ensure safe, punctual, and efficient rail operations. Effective application ensures minimal disruption, optimal use of rolling stock and crew, and compliance with industry standards and contractual obligations.

    City & Guilds Level 2 NVQ Diploma in Rail Services (Control Room Operations)

    5 learning outcomes8 guidance points

    Skills in Applying Topcoats and Completing Refinishing Operations

    This subtopic focuses on the critical final stages of vehicle refinishing: the safe preparation and application of topcoat materials to achieve a high-quality, durable finish that meets industry standards. Learners will develop practical skills in selecting and using appropriate tools, interpreting technical data sheets, and following precise application techniques to match OEM finishes, while strictly adhering to health and safety regulations. Mastery of this process is essential for producing a flawless, colour-matched topcoat that restores the vehicle to its pre-accident condition and ensures customer satisfaction.

    City & Guilds Level 3 Diploma in Accident Repair Paint Principles

    1 learning outcomes8 guidance points

    Transporting of parcels, luggage and other items in the taxi and private hire industries

    This subtopic equips professional drivers with the knowledge and skills to safely accept, load, transport, and deliver parcels, luggage, and other items, ensuring compliance with legal requirements and company policies. It covers the handling of prohibited items, manual handling best practices, secure stowage, and effective customer communication. Additionally, it addresses the critical procedures for managing lost property, including identification, record-keeping, and the ethical and legal steps required to reunite items with their owners.

    City & Guilds Level 2 Certificate In Introduction to the Role of the Professional Taxi and Private Hire Driver

    7 learning outcomes10 guidance points

    Respond to abnormal working conditions when driving trains

    This subtopic focuses on equipping trainee drivers with the competence to handle unexpected events and system malfunctions during train operations. It covers the systematic identification of faults, the application of correct fault-finding procedures, and the implementation of safe working practices in out-of-course situations. Mastery ensures drivers can maintain safety, minimise disruption, and comply with operational regulations when faced with abnormal conditions.

    City & Guilds Level 2 NVQ Diploma in Rail Services (Driving)

    6 learning outcomes10 guidance points

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