How long does it take to complete the Active IQ Level 3 NVQ Diploma in Leisure Management?

The duration varies depending on your pace and work commitments, but typically it takes 12 to 18 months. Since it is work-based, you need to gather evidence from your job role, so full-time employees often complete it faster. Your assessor will help you plan a timeline based on your progress.

Do I need to be working in a leisure centre to do this NVQ?

Yes, you must be employed in a management or supervisory role within a leisure facility, such as a leisure centre, health club, or sports complex. The qualification requires you to demonstrate competence in real work situations, so you need access to tasks like managing staff, budgets, and operations.

What is the difference between an NVQ and a diploma in leisure management?

An NVQ (National Vocational Qualification) is competency-based, meaning you are assessed on your ability to perform job tasks in the workplace. The Active IQ Level 3 NVQ Diploma in Leisure Management is exactly that—a diploma-level NVQ. It is equivalent to A-levels and focuses on practical skills rather than academic theory.

Can I progress to a university degree after this NVQ?

Yes, this qualification is recognised by universities and can contribute to entry requirements for related degrees, such as Sports Management or Business Management. Some universities may offer advanced entry or credit transfer. Check with individual institutions for their specific policies.

What kind of evidence do I need to provide for my portfolio?

Evidence can include work products like risk assessments, staff rotas, meeting minutes, financial reports, and customer feedback forms. You will also need witness testimonies from your manager or colleagues, observations by your assessor, and recordings of professional discussions. All evidence must be authentic and directly related to your job role.

Is this qualification recognised by CIMSPA?

Yes, the Active IQ Level 3 NVQ Diploma in Leisure Management is endorsed by CIMSPA (Chartered Institute for the Management of Sport and Physical Activity) and aligns with their professional standards. This means it is highly valued by employers and can help you achieve CIMSPA membership or chartered status.

Active IQ Level 3 NVQ Diploma in Leisure Management

ACTIVE-IQ

vocational

This topic covers ensuring health, safety, welfare, and security of customers and staff in an active leisure environment. It includes hazard identification, risk assessment, and emergency procedures.

Learning Outcomes

Assessment Guidance

Key Skills

Key Terms

120

Assessment Criteria

Assessment criteria

Ensure the health, safety, welfare and security of customers and staff in an active leisure environment

Operate swimming pool plant

Improve the customer’s experience in active leisure

Understanding the Employing Organisation

Understanding financial procedures in active leisure

Contribute to the prevention and management of abusive and aggressive behaviour

Understanding how to supervise facility maintenance in active leisure

Manage own professional development within an active leisure organisation

Marketing in active leisure

Manage physical resources in active leisure

Sell active leisure services and products to customers

Understanding how to deliver objectives through the work of an active leisure team

Understanding how to lead a team in active leisure

Contribute to marketing in active leisure

Operating swimming pool plant

Understanding the Active Leisure and Learning Sector

Understanding how to manage health, safety and welfare in active leisure

Plan, organise and evaluate active leisure services

Set objectives and provide support for an active leisure team

Continuing professional development in active leisure

Address performance problems affecting team members

Understanding Employment Rights and Responsibilities

Develop productive working relationships with colleagues

Promoting customer care in active leisure

Promote learning and development in active leisure

Supervise the maintenance of equipment and facilities in active leisure

Understanding how to sell services and products to customers in active leisure

Implement financial procedures in active leisure

Topic Overview

The Active IQ Level 3 NVQ Diploma in Leisure Management is a competency-based qualification designed for individuals working in or aspiring to management roles within the leisure industry, such as leisure centres, health clubs, or sports facilities. This diploma focuses on developing practical skills and knowledge required to manage operations, staff, and customer service effectively. It covers key areas such as health and safety, resource management, team leadership, and business development, ensuring learners can meet the demands of a dynamic leisure environment.

This qualification is part of the wider Physical Education and Active Leisure sector, bridging operational expertise with strategic management. It is assessed through work-based evidence, including observations, professional discussions, and portfolio building, making it highly relevant for those already in employment. By completing this diploma, students gain a nationally recognised credential that enhances career progression opportunities, such as moving into senior management or specialist roles like facility management or leisure operations management.

Understanding this qualification is crucial for students aiming to excel in leisure management, as it equips them with the ability to drive performance, ensure compliance with regulations, and deliver exceptional customer experiences. The diploma aligns with industry standards set by CIMSPA (Chartered Institute for the Management of Sport and Physical Activity), ensuring graduates are job-ready and capable of contributing to the growth of the leisure sector.

Key Concepts

Core ideas you must understand for this topic

→Operational Management: Planning and coordinating daily activities, including opening/closing procedures, staff scheduling, and facility maintenance to ensure smooth operations.
→Health and Safety Compliance: Implementing risk assessments, emergency procedures, and adhering to legislation like the Health and Safety at Work Act 1974 to create a safe environment for staff and customers.
→Team Leadership and Development: Motivating staff, conducting performance reviews, and delivering training to enhance team productivity and service quality.
→Financial Management: Budgeting, monitoring income and expenditure, and using financial reports to make informed decisions about resource allocation and pricing strategies.
→Customer Service Excellence: Managing complaints, gathering feedback, and implementing strategies to improve customer satisfaction and retention.

What You Need to Demonstrate

Key skills and knowledge for this topic

Identifies hazards specific to an active leisure environment.
Conducts risk assessments using appropriate methods.
Maintains normal and emergency operating procedures.
Implements procedures for safeguarding children and vulnerable adults.
Ensures staff are trained and aware of their responsibilities.
Follow correct start-up and shut-down procedures.
Monitor and adjust plant parameters as required.
Test water quality and take corrective action.

Assessment Criteria

Key criteria assessors look for in your portfolio

Identifies hazards specific to an active leisure environment.
Conducts risk assessments using appropriate methods.
Maintains normal and emergency operating procedures.
Implements procedures for safeguarding children and vulnerable adults.
Ensures staff are trained and aware of their responsibilities.
Follow correct start-up and shut-down procedures.
Monitor and adjust plant parameters as required.
Test water quality and take corrective action.
Record maintenance activities accurately.
Identify areas for customer service improvement.
Implement changes to enhance the customer experience.
Monitor and evaluate team performance in customer service.
Reflect on own performance and identify development needs.
Award credit for accurately mapping the organisational hierarchy and explaining how reporting lines facilitate operational efficiency.
Credit should be given for demonstrating a clear link between personal job responsibilities and the organisation's key performance indicators.
Assessors must look for evidence of a personal development plan that identifies realistic progression routes within the leisure sector.
Explain the business objectives of an active leisure organisation.
Describe budgeted operational plans.
Identify key financial procedures used in active leisure.
Identify forms, causes, and effects of abusive and aggressive behaviour.
Implement strategies to prevent incidents (e.g., environmental design, staff training).
Respond appropriately to incidents, ensuring safety of all parties.
Document incidents and contribute to post-incident reviews.
Support colleagues and individuals affected by aggressive behaviour.
Explain the importance of regular facility inspections.
Describe how to schedule preventive maintenance.
Identify common maintenance issues in leisure facilities.
Supervise repair work to meet safety standards.
Maintain records of maintenance activities.
Assess own career goals and personal development needs.
Set personal work objectives aligned with job role.
Produce a personal development plan.
Implement and monitor the plan.
Update the plan based on progress.
Explain the role of marketing in active leisure.
Compare different marketing methods and their suitability.
Develop a draft marketing plan with clear objectives and budget.
Justify marketing decisions based on target audience analysis.
Explain the importance of sustainability in resource management.
Identify resource requirements for own area of responsibility.
Obtain resources following organisational procedures.
Monitor and review resource quality and usage.
Award credit for demonstrating the ability to proactively generate sales appointments using effective communication channels (e.g., phone, email, in-person).
Award credit for evidence of thorough preparation for sales meetings, including research on customer profiles and selection of appropriate promotional materials.
Award credit for establishing rapport and trust with customers through active listening, open body language, and personalised interaction.
Award credit for accurately identifying customer needs and expectations through questioning techniques and summarising their requirements.
Award credit for presenting and matching relevant active leisure services/products to stated customer needs, highlighting features and benefits clearly.
Award credit for progressing the sale by handling objections professionally, using techniques like 'feel, felt, found', and seeking commitment through trial closes.
Award credit for effectively closing the sale, such as asking for the business directly or using alternative choice closes, and confirming details.
Award credit for following up unsuccessful sales with a polite and professional approach to gather feedback and maintain future opportunities.
Plan and delegate tasks based on team members' strengths.
Deliver clear and motivational briefings.
Monitor progress and provide constructive feedback.
Support team members with resources and guidance.
Identify areas for improvement and implement development plans.
Understand the team leadership role and responsibilities.
Recognise the impact of emotions and behaviours on team.
Value diversity and promote inclusion within team.
Use effective communication and motivation techniques.
Award credit for demonstrating the ability to conduct a situational analysis (e.g., SWOT, PESTLE) to inform marketing objectives.
Award credit for developing a detailed marketing plan that includes clear, measurable objectives, target market identification, marketing mix strategies, budget, and timelines.
Award credit for implementing marketing activities such as promotional campaigns, digital marketing, or events, showing effective resource management.
Award credit for monitoring and evaluating the impact of marketing activities using key performance indicators and providing evidence of adjustments made.
Explain the systems used to maintain swimming pool water quality.
Monitor and maintain swimming pool plant equipment.
Handle chemicals safely and according to regulations.
Carry out routine maintenance procedures effectively.
Identify the main components of the Active Leisure and Learning sector.
Describe the specific features of the subsector in which you work.
Explain the range of employment and career opportunities available.
Recognise the importance of customer service and safety in the sector.
Identifies legal requirements for health and safety.
Conducts risk assessments for leisure activities.
Describes procedures for emergencies and incidents.
Explains safeguarding requirements for children and vulnerable adults.
Plan services to meet customer expectations and safety standards.
Brief team members on operational plans clearly.
Monitor service delivery and make adjustments as needed.
Evaluate service effectiveness using feedback.
Sets SMART objectives aligned with organisational goals.
Communicates objectives clearly to the team.
Plans work activities and allocates resources effectively.
Provides constructive feedback and support to team members.
Monitors progress and adjusts plans as needed.
Explain the benefits of CPD for individuals and organisations.
Identify relevant CPD opportunities in active leisure.
Create a personal CPD plan with clear objectives and timelines.
Reflect on CPD activities and evaluate their impact on practice.
Understand legal and policy requirements.
Identify performance problems objectively.
Discuss problems constructively with team members.
Set a clear course of action to resolve issues.
Identify key employment rights under UK law.
Explain the purpose and content of main employment documents.
Describe key employment procedures and their importance.
State the responsibilities of both employer and employee.
Explain how to establish and maintain working relationships.
Demonstrate effective communication with colleagues.
Identify ways to improve team performance.
Understand the sector and context in which you work.
Understands the importance of customer care in active leisure.
Responds appropriately to customer problems and complaints.
Uses monitoring and evaluation to improve customer care.
Shows how an organisation can deliver and improve customer care.
Explains how to identify learning needs and styles of team members.
Describes how to plan learning and development activities.
Demonstrates support for team members during learning implementation.
Reviews and updates learning plans based on feedback.
Develops a maintenance schedule for facilities and equipment.
Supervises maintenance tasks to ensure they meet standards.
Coordinates repairs and improvements with relevant personnel.
Monitors and records maintenance activities accurately.
Explain the sales process in active leisure contexts.
Identify customer needs through questioning and listening.
Describe how to promote additional services or products (upselling).
Discuss how to handle objections and close a sale.
Accurately monitor budget against actual spend.
Identify and report budget variances promptly.
Follow financial authorisation procedures correctly.
Maintain accurate financial records.

Assessment Guidance

Guidance for achieving higher grades

💡Use a risk assessment template.
💡Know the emergency evacuation plan.
💡Understand safeguarding policies and reporting procedures.
💡Memorise the sequence of start-up steps.
💡Understand the meaning of each water test parameter.
💡Use SMART objectives when planning improvements.
💡Practice giving constructive feedback to team members.
💡Keep a reflective diary to track personal development.
💡When discussing your contribution, use quantifiable examples from your workplace (e.g., 'I led a team that increased class attendance by 15%') to demonstrate impact.
💡Prepare an organisational chart as a visual aid; annotate it with key functions and your position to show understanding of structure.
💡For progression, research industry-recognised qualifications (e.g., Level 4 Management) and map them to job roles to show realistic career planning.
💡Use real-life examples from leisure centres.
💡Understand key financial terms.
💡Practice interpreting budget reports.
💡Learn de-escalation techniques and when to use them.
💡Understand the legal framework around reasonable force.
💡Practice completing incident report forms accurately.
💡Learn relevant health and safety legislation.
💡Create example maintenance schedules.
💡Practice risk assessment for facilities.
💡Use the SMART criteria for objectives.
💡Include timescales and resources in the plan.
💡Show how the plan links to organisational goals.
💡Use real leisure industry examples.
💡Ensure your plan includes a SWOT analysis.
💡Link methods to specific customer segments.
💡Consider the full lifecycle of resources (purchase to disposal).
💡Use SMART criteria when setting resource targets.
💡Highlight cost-effectiveness alongside sustainability.
💡When providing evidence, showcase a range of sales scenarios (e.g., membership, personal training, swim lessons) to demonstrate versatility.
💡Use the AIDA model (Attention, Interest, Desire, Action) as a structure for your sales pitch to ensure logical flow.
💡Record role-plays or real interactions where you handle at least three different types of objections and use appropriate closing techniques.
💡For the follow-up component, document both immediate post-meeting notes and a later follow-up call/email to show a complete cycle.
💡Use SMART objectives when planning.
💡Give specific examples of delegation and support.
💡Understand different leadership styles.
💡Use real-life examples from leisure settings.
💡Understand different motivation theories (e.g., Maslow, Herzberg).
💡Practice active listening and feedback skills.
💡Keep a comprehensive portfolio of evidence, including draft and final marketing plans, records of activities, and reflective accounts.
💡Clearly link your marketing plan to organisational objectives and demonstrate how your activities contributed to business outcomes.
💡Use witness testimonies and observation records from your workplace to validate your involvement in implementing marketing activities.
💡Show your thought process: explain why you chose certain marketing channels, how you managed risks, and what you learned from outcomes.
💡Evidence your monitoring: include data such as attendance figures, social media analytics, or customer feedback forms with your analysis.
💡Describe the water testing process and acceptable ranges.
💡Emphasise safety when handling chemicals (PPE, spill procedures).
💡Explain the purpose of each plant component (e.g., filters, pumps).
💡Use real examples from your own workplace to illustrate points.
💡Be clear about the difference between statutory and private provision.
💡Show awareness of current trends like digital fitness.
💡Use examples from different leisure settings.
💡Know key legislation like HASAWA and COSHH.
💡Practice writing risk assessments.
💡Use SMART objectives in planning.
💡Practice delivering briefings to a group.
💡Understand key performance indicators for leisure services.
💡Use real examples from your experience to illustrate points.
💡Understand different leadership styles and when to apply them.
💡Practice writing SMART objectives for various scenarios.
💡Use real examples from the leisure industry to illustrate points.
💡Structure CPD plans using SMART objectives.
💡Show how CPD leads to improved customer service or safety.
💡Use the PIP (Performance Improvement Plan) model.
💡Focus on behaviour, not personality.
💡Follow your organisation's disciplinary procedure.
💡Learn the main provisions of the Employment Rights Act 1996.
💡Understand the difference between unfair and wrongful dismissal.
💡Be able to outline a typical grievance procedure.
💡Use examples of positive relationship-building.
💡Highlight the importance of active listening.
💡Link performance improvement to specific strategies.
💡Use the 'service recovery' process for complaints.
💡Collect customer feedback through surveys and comment cards.
💡Train staff regularly on customer service standards.
💡Use examples of different learning styles (visual, auditory, kinaesthetic).
💡Show how you would adapt support for individual needs.
💡Use checklists to ensure all tasks are covered.
💡Communicate clearly with team members about schedules.
💡Keep a log of all repairs and improvements.
💡Use the AIDA model (Attention, Interest, Desire, Action).
💡Practise role-playing sales conversations.
💡Learn the difference between features and benefits.
💡Use real examples from your workplace to illustrate budget monitoring.
💡Show understanding of why financial procedures exist.
💡Practise calculating variances and explaining causes.
💡When providing evidence for your portfolio, use real workplace examples with specific details, such as dates, numbers, and outcomes. For instance, describe a time you resolved a customer complaint, including the steps taken and the result.
💡Demonstrate your understanding of legislation by linking your actions to specific laws, like the Health and Safety at Work Act or Equality Act 2010. This shows assessors you can apply theory to practice.
💡In professional discussions, use the STAR method (Situation, Task, Action, Result) to structure your responses. This ensures you cover all aspects of your competence clearly and concisely.

Common Mistakes

Common errors to avoid in your coursework

Overlooking less obvious hazards like slips and trips.
Failing to update risk assessments regularly.
Not involving staff in safety procedures.
Skipping safety checks before start-up.
Misinterpreting water test results.
Ignoring customer feedback when planning improvements.
Failing to set measurable targets for service quality.
Not involving the team in the improvement process.
Confusing organisational aims (e.g., 'promote healthy lifestyles') with specific, measurable objectives (e.g., 'increase membership by 10%').
Failing to recognise the informal structures and communication channels that support formal hierarchy.
Overlooking opportunities for sideways progression or multi-skilling, focusing only on vertical promotion.
Confusing revenue with profit.
Overlooking the importance of budget variance analysis.
Failing to link financial procedures to strategic goals.
Escalating situations through poor communication.
Failing to follow organisational policies for incident reporting.
Underestimating the impact of environmental factors on behaviour.
Neglecting to document inspections.
Prioritising cost over safety.
Failing to communicate with users about closures.
Setting unrealistic objectives.
Failing to review progress regularly.
Ignoring feedback from others.
Confusing marketing with sales.
Overlooking market research when planning.
Creating a plan without measurable goals.
Ignoring environmental impact and waste reduction.
Failing to involve stakeholders in resource planning.
Not keeping accurate records of resource usage.
Failing to qualify leads before generating appointments, leading to wasted time with uninterested customers.
Overlooking the importance of personal presentation and punctuality, which can damage credibility from the start.
Talking more than listening, resulting in missed cues about the customer's real motivations and objections.
Misinterpreting customer needs by assuming rather than probing deeply, leading to recommending unsuitable products.
Giving up after the first objection instead of treating it as a buying signal and exploring it further.
Rushing to close without building sufficient value, causing the customer to feel pressured and walk away.
Neglecting to follow up with customers who didn't buy, missing the chance to learn and potentially re-engage them.
Delegating without considering individual skills.
Failing to monitor progress or provide feedback.
Ignoring team morale or communication issues.
Assuming one leadership style fits all situations.
Ignoring individual team member needs.
Poor communication leading to misunderstandings.
Mistaking marketing solely for advertising and sales promotions, ignoring broader elements like product development and pricing.
Failing to set SMART (Specific, Measurable, Achievable, Relevant, Time-bound) marketing objectives, leading to vague plans.
Neglecting to consider the internal and external environment (e.g., competitor analysis, market trends) when planning.
Implementing marketing activities without a clear budget or not tracking expenditure against the plan.
Overlooking the importance of evaluating marketing effectiveness and not using feedback to improve future plans.
Incorrect dosing of chemicals leading to water imbalance.
Neglecting to record test results and maintenance logs.
Failing to follow COSHH regulations for chemical storage.
Confusing the Active Leisure and Learning sector with general leisure.
Overlooking the learning aspect of the sector.
Failing to link career opportunities to specific subsectors.
Overlooking specific hazards in active leisure.
Not updating risk assessments regularly.
Confusing safeguarding with general health and safety.
Overlooking health and safety in planning.
Poor communication during team briefings.
Failing to collect or act on customer feedback.
Setting vague or unmeasurable objectives.
Neglecting to involve the team in planning.
Failing to recognise individual contributions.
Confusing CPD with mandatory training only.
Failing to link CPD activities to specific job roles or career goals.
Not documenting CPD evidence properly.
Being subjective or personal.
Avoiding difficult conversations.
Not documenting the process.
Confusing statutory rights with contractual rights.
Overlooking the importance of the written statement of particulars.
Assuming all procedures are the same across organisations.
Assuming communication is only verbal.
Ignoring the impact of organisational culture.
Failing to give constructive feedback.
Dismissing customer complaints without investigation.
Failing to follow up on feedback.
Not involving staff in customer care improvements.
Assuming all team members learn the same way.
Neglecting to review and update plans after activities.
Neglects to document maintenance activities.
Fails to prioritise urgent repairs.
Overlooks health and safety requirements.
Being too pushy or not listening to customer needs.
Failing to know the features and benefits of products/services.
Neglecting to follow up or build long-term relationships.
Failing to record all transactions promptly.
Not seeking authorisation for non-budgeted spend.
Confusing gross and net figures.
Misconception: The diploma is only about theoretical management concepts. Correction: It is a work-based qualification requiring practical evidence of managing real leisure operations, such as rotas, budgets, and team meetings.
Misconception: Health and safety is just a tick-box exercise. Correction: It is a critical, ongoing responsibility involving dynamic risk assessments, incident reporting, and staff training to prevent accidents and legal issues.
Misconception: Leadership means telling staff what to do. Correction: Effective leadership involves coaching, empowering, and communicating with team members to foster a positive work culture and achieve goals collaboratively.

Frequently Asked Questions

Common questions students ask about this topic

Before You Start

Prior knowledge that will help with this topic

•Learners should have a basic understanding of the leisure industry, such as experience in a customer-facing role (e.g., leisure attendant or fitness instructor).
•Completion of a Level 2 qualification in a related subject, such as Active IQ Level 2 Certificate in Fitness Instructing or a similar NVQ, is beneficial but not mandatory.
•Strong literacy and numeracy skills are essential for managing budgets, writing reports, and interpreting policies.

Key Terminology

Essential terms to know

Be able to identify hazards in an active leisure environment, Be able to assess risks to health and safety in an active leisure environment, Be able to maintain normal and emergency operating procedures in an active leisure environment, Be able to maintain procedures for safeguarding children and vulnerable adults
Be able to start up and shut down plant, Be able to maintain plant in working order, Be able to ensure the quality of water
Be able to co-ordinate customer service improvements in an active leisure environment, Be able to improve own customer service performance in active leisure, Be able to monitor team performance when improving customer service
Understand the structure of their organisation, Understand key aims and objectives of their organisation, Understand their own contribution to their organisation’s key aims and objectives, Understand the opportunities for entry, professional development and progression within their organisation
Understand an active leisure organisation’s business objectives, Understand budgeted operational plans in an active leisure organisation, Understand financial procedures used in active leisure
Know and understand how to prevent and manage abusive and aggressive behaviour, Know and understand the forms, causes and effects of abusive and aggressive behaviour, Be able to deal with incidents of abusive and aggressive behaviour, Be able to contribute to minimising the risk of abusive and aggressive behaviour
Understand facility maintenance in active leisure, Understand how to ensure active leisure facilities and equipment are maintained to appropriate standards, Understand how to supervise the repair and improvement of active leisure facilities and equipment
Be able to assess own career goals and personal development in active leisure, Be able to set personal work objectives in an active leisure job role, Be able to produce a personal development plan in an active leisure job role, Be able to implement and monitor own personal development plan in an active leisure job role, Be able to update personal development plan
Understand marketing in the context of active leisure, Understand marketing methods in the context of active leisure, Be able to develop a draft marketing plan for active leisure services/products
Understand the importance of sustainability when using physical resources in active leisure, Be able to identify physical resource requirements for own area of responsibility in active leisure, Be able to obtain required resources for own area of responsibility, Be able to monitor and review the quality and usage of resources in own area of responsibility in active leisure
Be able to generate sales appointments, Be able to prepare for a sales meeting with active leisure customers, Be able to establish an effective relationship with active leisure customers, Be able to identify active leisure customers’ needs and expectations, Be able to match active leisure services to customer needs and expectations, Be able to progress a sale with active leisure customers, Be able to deal with sales objections from active leisure customers, Be able to close a sale with active leisure customers, Be able to follow up unsuccessful sales
Understand how to plan and delegate work for a team in active leisure, Understand how to brief a team in active leisure, Understand how to monitor team members’ work, Understand how to support an active leisure team in its work, Understand how to help team members improve their work
Understand the team leadership role in active leisure, Understand the role of emotions and behaviours when leading a team in active leisure, Understand the value of diversity within a team, Understand the role of communication when leading a team in active leisure, Understand the role of motivating others when leading a team in active leisure, Understand how to provide team members with a sense of direction and common purpose
Be able to develop marketing plans for own area of responsibility, Be able to implement marketing plans for own area of responsibility
Understand the systems used to maintain the quality of swimming pool water, Understand how to monitor and maintain swimming pool plant, Understand how to maintain the quality of swimming pool water, Understand how to work safely with the chemicals used in swimming pool plant operations, Be able to carry out routine (daily/weekly) maintenance procedures to swimming pool plant
Understand the key features of the Active Leisure and Learning sector, Understand the key features of the Active Leisure and Learning subsector in which they work, Understand employment and career opportunities in the Active Leisure and Learning subsector in which they work
Understand the requirements for health, safety, welfare and security in active leisure, Understand how to manage health and safety risks in an active leisure environment, Understand how to manage health and safety emergencies and other incidents in an active leisure environment, Understand the requirements for safeguarding children and vulnerable adults, Understand how to manage the safeguarding of children and vulnerable adults
Be able to plan services and operations to meet requirements and expectations, Be able to brief team members on planned operations and services, Be able to monitor and maintain services and operations
Be able to brief an active leisure team on its objectives, Be able to plan work with an active leisure team, Be able to support an active leisure team in its work, Be able to monitor and evaluate progress and achievements
Understand continuing professional development and its importance in active leisure, Understand how to take part in continuing professional development, Be able to take part in continuing professional development
Understand legal requirements, industry regulations, organisational policies and professional codes concerning performance, Be able to identify performance problems of team members, Be able to discuss performance problems with team members, Be able to set a course of action to deal with identified problems with team members
Know their employment rights and responsibilities under the law, Understand documents relevant to their employment, Know key employment procedures at work
Understand how to establish and maintain working relationships with colleagues, Be able to establish and maintain working relationships with colleagues, Understand how to improve performance with colleagues, Be able to improve performance with colleagues, Understand how to communicate with colleagues, Understand the sector in which they work with colleagues, Understand the context in which they work with colleagues, Be able to work with colleagues
Understand customer care in active leisure, Understand how to respond to customer problems in active leisure, Understand the role of monitoring and evaluation in relation to customer care, Be able to show how an active leisure organisation can deliver and improve customer care
Be able to encourage learning and development in an active leisure team, Be able to assist team members identify their learning needs and styles, Be able to assist team members to plan and implement learning and development activities, Be able to support team members in implementing learning opportunities, Be able to support team members in reviewing and updating learning and development plans, Understand how to support learning and development for team members
Be able to supervise the maintenance of facilities and equipment in own area of responsibility, Be able to supervise repairs and improvements to facilities and equipment
Understand sales in the context of active leisure, Understand how to sell active leisure services and products
Be able to manage a budget in own area of responsibility, Be able to follow financial procedures for own area of responsibility

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Active IQ Level 3 NVQ Diploma in Leisure Management

Assessment criteria

Topic Overview

Key Concepts

What You Need to Demonstrate

Assessment Criteria

Assessment Guidance

Common Mistakes

Frequently Asked Questions

Before You Start

Key Terminology

Ready to learn?

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Active IQ Level 2 NVQ Certificate in Activity Leadership

Active IQ Level 3 NVQ Diploma in Sports Development

Active IQ Level 2 NVQ Diploma in Instructing Exercise and Fitness

Active IQ Level 3 NVQ Diploma in Personal Training

How to Revise Active IQ Level 3 NVQ Diploma in Leisure Management — Active IQ Occupational Qualification Physical Education

Examiner Tips for Active IQ Level 3 NVQ Diploma in Leisure Management

Common Mistakes in Active IQ Level 3 NVQ Diploma in Leisure Management

Key Marking Points

Active IQ Level 3 NVQ Diploma in Leisure Management

Assessment criteria

Topic Overview

Key Concepts

What You Need to Demonstrate

Assessment Criteria

Assessment Guidance

Common Mistakes

Frequently Asked Questions

How long does it take to complete the Active IQ Level 3 NVQ Diploma in Leisure Management?

Do I need to be working in a leisure centre to do this NVQ?

What is the difference between an NVQ and a diploma in leisure management?

Can I progress to a university degree after this NVQ?

What kind of evidence do I need to provide for my portfolio?

Is this qualification recognised by CIMSPA?

Before You Start

Key Terminology

Ready to learn?

Related Topics in ACTIVE-IQ vocational Physical Education

Active IQ Level 2 NVQ Certificate in Activity Leadership

Active IQ Level 3 NVQ Diploma in Sports Development

Active IQ Level 2 NVQ Diploma in Instructing Exercise and Fitness

Active IQ Level 3 NVQ Diploma in Personal Training