Presentation Skills — Chartered Institute of Housing Occupational Qualification Public Services Revision

    This element focuses on developing effective presentation skills within housing and community involvement contexts. Learners explore how to adapt presentat

    Topic Synopsis

    This element focuses on developing effective presentation skills within housing and community involvement contexts. Learners explore how to adapt presentation styles for diverse audiences, including residents, colleagues, and committees, and how to plan, deliver, and evaluate presentations to convey information, influence decisions, or report on projects. Practical application is emphasised through structured planning, confident delivery, and reflective practice to enhance community engagement.

    Key Concepts & Core Principles

    Exam Tips & Revision Strategies

    Common Misconceptions & Mistakes to Avoid

    Examiner Marking Points

    Presentation Skills

    CHARTERED INSTITUTE OF HOUSING
    vocational

    This element focuses on developing effective presentation skills within housing and community involvement contexts. Learners explore how to adapt presentation styles for diverse audiences, including residents, colleagues, and committees, and how to plan, deliver, and evaluate presentations to convey information, influence decisions, or report on projects. Practical application is emphasised through structured planning, confident delivery, and reflective practice to enhance community engagement.

    1
    Learning Outcomes
    4
    Assessment Guidance
    5
    Key Skills
    1
    Key Terms
    5
    Assessment Criteria

    Assessment criteria

    CIH Level 2 Award In Involvement in Housing and Communities

    Topic Overview

    The CIH Level 2 Award in Involvement in Housing and Communities introduces learners to the principles and practices of tenant and community involvement within the social housing sector. This qualification, accredited by the Chartered Institute of Housing (CIH), focuses on how housing organisations can engage residents in decision-making processes, from shaping local services to influencing strategic policies. Students explore key concepts such as co-regulation, empowerment, and the legal frameworks that underpin resident involvement, including the Tenant Involvement and Empowerment Standard in England.

    Understanding this topic is crucial for anyone pursuing a career in housing, community development, or public services. Effective involvement leads to better housing outcomes, increased tenant satisfaction, and stronger communities. The qualification equips learners with practical skills to facilitate participation, evaluate engagement methods, and address barriers to involvement. It also aligns with wider public service values of accountability, transparency, and citizen participation, making it relevant to roles in local authorities, housing associations, and third-sector organisations.

    Within the broader CIH qualification framework, this award sits as a specialist unit that complements core housing knowledge. It builds on foundational understanding of housing policy and management, and prepares students for more advanced study in housing practice or community engagement. By the end of the course, learners should be able to design and implement involvement strategies that reflect diverse community needs and comply with regulatory requirements.

    Key Concepts

    Core ideas you must understand for this topic

    • →Co-regulation: A partnership approach where tenants and landlords share responsibility for service delivery and improvement, moving beyond mere consultation to genuine collaboration.
    • →Tenant Involvement and Empowerment Standard: A regulatory requirement in England that mandates landlords to provide opportunities for tenants to influence policies, manage their homes, and hold landlords to account.
    • →Barriers to involvement: Factors such as lack of time, confidence, language, or digital access that prevent residents from participating; effective strategies must address these to ensure inclusivity.
    • →Empowerment vs. consultation: Empowerment gives residents real decision-making power, while consultation only seeks opinions without guaranteeing influence; the qualification emphasises moving from consultation to empowerment.
    • →Community asset mapping: A method to identify local skills, networks, and resources that can support involvement initiatives, ensuring approaches are rooted in community strengths.

    Learning Objectives

    What you need to know and understand

    • Understand uses and styles of presentations., Understand the planning and preparation of a presentation., Be able to deliver a presentation., Know how to review own performance.

    Assessment Criteria

    Key criteria assessors look for in your portfolio

    • Award credit for demonstrating a clear structure with an introduction, logical progression of ideas, and a concise conclusion.
    • Award credit for selecting and using visual aids appropriately to reinforce key messages and maintain audience interest.
    • Award credit for adjusting tone, language, and pace to suit the target audience (e.g., residents vs. board members).
    • Award credit for actively seeking and responding to questions, showing confidence and subject knowledge.
    • Award credit for providing a self-evaluation that identifies strengths and areas for development with specific examples.

    Assessment Guidance

    Guidance for achieving higher grades

    • 💡Use the planning stage to define a clear purpose and outcome for your presentation—this provides a focus for assessors.
    • 💡Practice your delivery multiple times, ideally recording yourself to spot issues with pace, volume, or body language.
    • 💡When reviewing your performance, link specific feedback (from peers or observers) to tangible improvements for future presentations.
    • 💡Demonstrate audience awareness by referencing housing and community scenarios, such as presenting a tenant survey or a project update.
    • 💡Use real-world examples from housing associations or local authorities to illustrate how involvement works in practice. For instance, refer to a tenant scrutiny panel that influenced a repairs policy change.
    • 💡Link your answers to regulatory standards, such as the Tenant Involvement and Empowerment Standard, and explain how they shape practice. This shows depth of understanding.
    • 💡Evaluate different involvement methods critically. Don't just list them; discuss their strengths and weaknesses in specific contexts, such as using digital tools in areas with low internet access.

    Common Mistakes

    Common errors to avoid in your coursework

    • Confusing informal briefings with formal presentations: failing to adapt style and content to the context.
    • Overloading slides with text or reading directly from notes, which disengages the audience.
    • Ignoring time constraints, resulting in rushed delivery or insufficient coverage of key points.
    • Neglecting to consider the audience's prior knowledge, leading to overly technical or overly simplistic content.
    • In self-evaluation, providing vague statements like 'I need to improve' without concrete evidence or action plans.
    • Misconception: Involvement is just about attending meetings. Correction: Effective involvement includes diverse methods like online forums, focus groups, tenant panels, and co-production workshops to suit different preferences and abilities.
    • Misconception: All tenants want to be involved. Correction: Many tenants face barriers or lack interest; successful involvement requires targeted outreach, incentives, and flexible opportunities to engage those who are traditionally underrepresented.
    • Misconception: Involvement is a one-off event. Correction: It should be an ongoing process embedded in organisational culture, with continuous feedback loops and regular reviews to adapt to changing community needs.

    Frequently Asked Questions

    Common questions students ask about this topic

    Before You Start

    Prior knowledge that will help with this topic

    • •Basic understanding of the UK social housing system, including types of landlords (e.g., local authorities, housing associations) and key legislation like the Housing Act 1996.
    • •Familiarity with the concept of 'tenant participation' from introductory housing studies or work experience in a housing context.
    • •Awareness of equality and diversity principles, as involvement strategies must be inclusive and address the needs of diverse communities.

    Key Terminology

    Essential terms to know

    • Understand uses and styles of presentations., Understand the planning and preparation of a presentation., Be able to deliver a presentation., Know how to review own performance.

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    Presentation Skills (Chartered Institute of Housing Occupational Qualification)