This element focuses on equipping public service leaders with the analytical tools to assess team dynamics—such as group cohesion, communication patterns, and conflict resolution—and to strategically link individual performance data with organizational objectives. It enables leaders to diagnose barriers to team effectiveness and proactively design development interventions that enhance both individual capability and overall service delivery within the public sector context.
Key skills and knowledge for this topic
Key points examiners look for in your answers
Expert advice for maximising your marks
Pitfalls to avoid in your exam answers
Essential terms to know
Practice questions tailored to this topic