What should I focus on for City & Guilds Limited End-Point Assessment Service Industries?

Build a diverse portfolio showcasing a range of advanced techniques (e.g., razor cutting, colour correction, avant-garde styling) with detailed before-and-after photos and justification notes.

What should I focus on for City & Guilds Limited End-Point Assessment Service Industries? (2)

During practical assessments, verbalise your thought process to the assessor—explain why you are choosing specific tools, products, or methods in real time.

What should I focus on for City & Guilds Limited End-Point Assessment Service Industries? (3)

Prepare for the professional discussion by reflecting on real client case studies; be ready to discuss how you resolved challenges, managed time, and ensured client satisfaction.

What should I focus on for City & Guilds Limited End-Point Assessment Service Industries? (4)

Stay updated with current industry trends and regulatory changes, and reference these in your evidence to demonstrate commercial awareness and continuing professional development.

What should I focus on for City & Guilds Limited End-Point Assessment Service Industries? (5)

Treat the EPA as a real salon service: greet the client professionally, maintain polite conversation, and ensure you provide a full consultation before starting any practical task.

What are common mistakes in City & Guilds Limited End-Point Assessment Service Industries?

Neglecting to perform a porosity or elasticity test before chemical services, leading to potential damage or uneven results.

What are common mistakes in City & Guilds Limited End-Point Assessment Service Industries? (2)

Failing to adapt a creative design to the client's natural hair movement or lifestyle, resulting in an impractical or unmaintainable style.

What are common mistakes in City & Guilds Limited End-Point Assessment Service Industries? (3)

Using complex techniques without fully understanding the underlying principles, causing structural imbalances in cuts or colour applications.

Service Industries City & Guilds Limited End-Point Assessment Topics & Revision

The City & Guilds Limited End-Point Assessment Service Industries specification covers 9 topics. Use MasteryMind to revise every topic with learning objectives, exam tips, and practice questions aligned to your exact specification.

Topics Covered

City & Guilds Level 3 End-point Assessment for Advanced and creative hair professional
City and Guilds Level 2 End-point Assessment Hairdressing Professional
City & Guilds Level 2 End-point Assessment for Beauty Therapist
City & Guilds Level 2 Customer Service Practitioner End-Point Assessment
City & Guilds Level 3 End-point Assessment for Advanced Beauty Therapist
City & Guilds Level 3 Customer Service Specialist End-point Assessment
City & Guilds Level 2 End-point Assessment for Hair Professionals - Barbering
City & Guilds Level 2 End-point Assessment for Hair Professionals - Hairdressing
City & Guilds Level 2 End-point Assessment for Barbering professional

Exam Tips for City & Guilds Limited End-Point Assessment Service Industries

Build a diverse portfolio showcasing a range of advanced techniques (e.g., razor cutting, colour correction, avant-garde styling) with detailed before-and-after photos and justification notes.
During practical assessments, verbalise your thought process to the assessor—explain why you are choosing specific tools, products, or methods in real time.
Prepare for the professional discussion by reflecting on real client case studies; be ready to discuss how you resolved challenges, managed time, and ensured client satisfaction.
Stay updated with current industry trends and regulatory changes, and reference these in your evidence to demonstrate commercial awareness and continuing professional development.
Treat the EPA as a real salon service: greet the client professionally, maintain polite conversation, and ensure you provide a full consultation before starting any practical task.

Service Industries

City & Guilds Limited

Vocational

Specification: 603/2922/1

The CITY-AND-GUILDS-LIMITED Vocational Service Industries specification covers 9 topics with 0 learning objectives (603/2922/1). Use the topic browser below to explore subtopics, exam tips, common mistakes, and key terminology for each area of the course.

This subject will help you develop key knowledge and skills required for exam success.

Units

Learning Outcomes

Assessment Guidance

Key Skills

Ready to learn?

AI-powered learning tailored to your qualification

Start Practising

Key Features

Master key concepts
Develop exam technique
Apply knowledge effectively

Qualification Units

9 units

City & Guilds Level 3 End-point Assessment for Advanced and creative hair professional

This unit focuses on the foundational knowledge, practical skills, and professional behaviours required for the End-Point Assessment (EPA) of the Advanced and Creative Hair Professional Level 3 apprenticeship. It integrates advanced hairdressing techniques—including precision cutting, creative colouring, and styling—with rigorous health and safety protocols, client consultation, and reflective practice. Mastery of this core content ensures apprentices can deliver bespoke, high-quality services in a commercial salon environment while meeting industry and regulatory standards.

City & Guilds Level 3 End-point Assessment for Advanced and creative hair professional - Core Content

9 guidance points

City and Guilds Level 2 End-point Assessment Hairdressing Professional

This element covers the fundamental knowledge and practical skills that a Level 2 Hairdressing Professional must demonstrate during their end-point assessment. It encompasses health and safety regulations, client consultation, shampooing, conditioning, basic cutting and styling techniques, and professional conduct essential for industry competence. Apprentices are assessed on their ability to carry out these services safely and effectively, meeting the exacting standards of the City and Guilds Level 2 Hairdressing Professional EPA.

City and Guilds Level 2 End-point Assessment Hairdressing Professional - Core Content

7 guidance points

City & Guilds Level 2 End-point Assessment for Beauty Therapist

The core content for the City & Guilds Level 2 End-Point Assessment for Beauty Therapist requires the learner to demonstrate comprehensive underpinning knowledge and practical competence in essential beauty therapy treatments. This includes client consultation, health and safety compliance, and the proficient delivery of services such as manicure, pedicure, waxing, and facial treatments, ensuring professional standards are met in a real or simulated working environment.

City & Guilds Level 2 End-point Assessment for Beauty Therapist - Core Content

8 guidance points

City & Guilds Level 2 Customer Service Practitioner End-Point Assessment

This subtopic covers the essential knowledge and behaviours required for a Customer Service Practitioner to effectively represent their organisation, understand diverse customer needs, and deliver consistent, high-quality service. It integrates core principles of customer service, communication techniques, and problem-solving skills, enabling practitioners to apply these in real workplace scenarios and demonstrate competence during the End-Point Assessment.

City & Guilds Level 2 Customer Service Practitioner End-Point Assessment - Core Content

8 guidance points

City & Guilds Level 3 End-point Assessment for Advanced Beauty Therapist

This subtopic covers the essential knowledge and skills required for the Advanced Beauty Therapist End-Point Assessment. It integrates theoretical understanding of advanced beauty therapy techniques such as electrical facials, microdermabrasion, and body massage with rigorous health and safety protocols. Learners must demonstrate competence in client care, treatment planning, and practical execution to meet the professional standards expected by City & Guilds.

City & Guilds Level 3 End-point Assessment for Advanced Beauty Therapist - Core Content

6 guidance points

City & Guilds Level 3 Customer Service Specialist End-point Assessment

The core content for the City & Guilds Level 3 Customer Service Specialist End-point Assessment focuses on essential knowledge, skills, and behaviours required to deliver high-quality customer service. This includes understanding customer service principles, legislation, and organisational procedures, as well as applying effective communication, problem-solving, and teamwork to meet customer needs and drive continuous improvement. Mastery of this content ensures candidates can demonstrate professional competency in real-world service environments, leading to enhanced customer satisfaction and business success.

City & Guilds Level 3 Customer Service Specialist End-point Assessment - Core Content

9 guidance points

City & Guilds Level 2 End-point Assessment for Hair Professionals - Barbering

This subtopic forms the essential foundation for the City & Guilds Level 2 End-point Assessment for Hair Professionals – Barbering, encompassing the critical knowledge and practical competencies required for safe, effective, and professional barbering services. It covers health and safety legislation, client consultation and care, hygiene and sanitation protocols, the use and maintenance of tools and equipment, and core barbering techniques including cutting, styling, and finishing for men's hair, beards, and moustaches. Mastery of these elements ensures candidates can deliver consistent, high-quality services that meet industry standards and client expectations while maintaining a safe and welcoming environment.

City & Guilds Level 2 End-point Assessment for Hair Professionals - Barbering - Core Content

10 guidance points

City & Guilds Level 2 End-point Assessment for Hair Professionals - Hairdressing

This subtopic encompasses the essential hairdressing skills required for the City & Guilds Level 2 End-Point Assessment for Hair Professionals, including client consultation, shampooing and conditioning, basic cutting techniques, styling, and health and safety. It integrates theoretical knowledge with practical application to ensure learners can demonstrate competency in a real salon environment, meeting industry standards.

City & Guilds Level 2 End-point Assessment for Hair Professionals - Hairdressing - Core Content

8 guidance points

City & Guilds Level 2 End-point Assessment for Barbering professional

This core content encapsulates the essential theoretical knowledge and practical competencies required for a Level 2 Barbering professional, including health and safety legislation, client consultation techniques, cutting and styling methods for men's hair, beard and moustache shaping, and maintaining a hygienic workspace. Mastery of these areas ensures that learners can deliver safe, high-quality barbering services that meet industry standards and client expectations, forming the foundation for professional practice and successful end-point assessment.

City & Guilds Level 2 End-point Assessment for Barbering professional - Core Content

7 guidance points

Ready to master Service Industries?

Start practising with AI-powered quizzes tailored to your City & Guilds Limited Vocational specification.

Get Started Free

Common Mistakes to Avoid

Neglecting to perform a porosity or elasticity test before chemical services, leading to potential damage or uneven results.
Failing to adapt a creative design to the client's natural hair movement or lifestyle, resulting in an impractical or unmaintainable style.
Using complex techniques without fully understanding the underlying principles, causing structural imbalances in cuts or colour applications.
Overlooking cross-contamination risks, such as reusing unsterilised tools or mixing colour without proper barrier protection.
Submitting portfolio evidence that lacks variety or does not clearly connect the process to the final creative outcome.

Service Industries

Ready to learn?

Key Features

Qualification Units

City & Guilds Level 3 End-point Assessment for Advanced and creative hair professional

City and Guilds Level 2 End-point Assessment Hairdressing Professional

City & Guilds Level 2 End-point Assessment for Beauty Therapist

City & Guilds Level 2 Customer Service Practitioner End-Point Assessment

City & Guilds Level 3 End-point Assessment for Advanced Beauty Therapist

City & Guilds Level 3 Customer Service Specialist End-point Assessment

City & Guilds Level 2 End-point Assessment for Hair Professionals - Barbering

City & Guilds Level 2 End-point Assessment for Hair Professionals - Hairdressing

City & Guilds Level 2 End-point Assessment for Barbering professional

Ready to master Service Industries?

Common Mistakes to Avoid

Key Terms