Service Industries

TQUK Level 3 End-Point Assessment for ST0214 Advanced and Creative Hair Professional - Core Content

This subtopic covers the core knowledge, skills, and behaviours required for the Advanced and Creative Hair Professional end-point assessment. It focuses on understanding key principles of hairdressing, applying them in practical scenarios, and demonstrating competency in advanced techniques, client consultation, and professional conduct.

TQUK Level 3 End-Point Assessment for ST0214 Advanced and Creative Hair Professional

TQUK Level 2 End-Point Assessment for ST0072 Customer Service Practitioner - Core Content

This element covers the core knowledge, skills, and behaviours required of a Customer Service Practitioner, including understanding customer needs, effective communication, problem-solving, teamwork, and adherence to regulations. It assesses the apprentice's ability to deliver high-quality service consistently, handle challenging situations, and demonstrate professionalism in line with the ST0072 standard. Successful demonstration of these competencies is essential for effective customer interactions across various service industries.

TQUK Level 2 End-Point Assessment for ST0072 Customer Service Practitioner

Contact Dermatitis Prevention

This element provides a comprehensive understanding of contact dermatitis, a common occupational skin disorder caused by exposure to irritants and allergens. It delves into the physiological characteristics, such as erythema, vesicles, and skin barrier disruption, and examines causative agents including chemicals, frequent handwashing, and prolonged glove use. Learners will explore evidence-based prevention strategies that integrate hazard elimination, safe working practices, and effective skin care regimes to safeguard skin health in service sector roles.

TQUK Level 2 Award in Contact Dermatitis Prevention (RQF)

E2E stub concept

This subtopic focuses on understanding the complete end-to-end (E2E) lifecycle of service delivery, from initial customer engagement through to post-service follow-up. It introduces the concept of 'stubs' or foundational elements, which are preliminary components or placeholders used in service design and testing to ensure a holistic and integrated customer experience. The practical application involves mapping service journeys and identifying critical touchpoints for effective service management and improvement.

TQUK Level 2 End-Point Assessment for ST1273 Barbering Professional - Core Content

This subtopic covers the essential barbering skills and underpinning knowledge required for the ST1273 Barbering Professional end-point assessment. It focuses on practical application of health and safety, client consultation, and a range of cutting and finishing techniques to industry standards. Mastery of these core competencies ensures apprentices can deliver professional, personalised services in a real salon environment.

TQUK Level 2 End-Point Assessment for ST1273 Barbering Professional

Colour and lighten hair using a range of techniques

This subtopic provides learners with the essential knowledge and practical skills required to safely and effectively colour and lighten hair using a range of professional techniques. Emphasis is placed on thorough client consultation, accurate formulation, precise application, and the resolution of common colouring challenges to achieve desired results while maintaining hair integrity.

TQUK Level 2 Diploma for Hair Professionals (Hairdressing) (RQF)

Carry out maintenance and minor repairs

This subtopic covers the essential skills for performing routine maintenance and minor repairs within cleaning and support services environments. Learners must demonstrate the ability to identify issues, select appropriate tools and materials, and execute repairs safely, ensuring minimal disruption to operations. Practical application includes repairing fixtures, adjusting equipment, and maintaining a safe workspace, underpinning the operational efficiency of cleaning services.

TQUK Level 2 Certificate in Cleaning and Support Services Skills (RQF)

TQUK Level 3 End-Point Assessment for ST0071 Customer Service Specialist - Core Content

This core content assesses the apprentice's ability to integrate knowledge, skills, and professional behaviors to deliver excellent customer service. It covers understanding customer needs, effective communication, complaint handling, and service improvement, ensuring the apprentice can apply these in real-world contexts to meet organizational and regulatory requirements.

TQUK Level 3 End-Point Assessment for ST0071 Customer Service Specialist

Clean and maintain soft floors and furnishings

This element focuses on the safe and effective cleaning and maintenance of soft floors (e.g., carpets, rugs) and furnishings (e.g., upholstery, curtains). Learners must demonstrate the ability to select appropriate equipment and agents, prepare the area, execute cleaning methods such as vacuuming, spot cleaning, or shampooing, and ensure that all post-task checks, waste disposal, and equipment storage meet industry and health and safety standards. Mastery of these skills is essential for preventing damage to textiles, ensuring longevity, and maintaining a hygienic environment.

TQUK Level 2 Certificate in Cleaning Knowledge and Skills (RQF), TQUK Level 2 Certificate in Cleaning and Support Services Skills (RQF)

TQUK Level 2 End-Point Assessment for ST0213 Hairdressing Professional - Core Content

This subtopic forms the foundation of the End-Point Assessment for Hairdressing Professional, focusing on the essential knowledge and skills required for safe, effective, and client-centred hairdressing services. It encompasses core hairdressing principles such as health and safety legislation, client consultation, shampooing and conditioning, and basic cutting and styling, all applied within a realistic salon environment. The assessment verifies that apprentices can seamlessly integrate theory with practice to meet industry standards.

TQUK Level 2 End-Point Assessment for ST0213 Hairdressing Professional

Client consultation for hair services

This subtopic covers the essential practice of client consultation in hairdressing services, emphasizing effective communication to understand client desires and assess hair characteristics such as texture, porosity, and condition. Mastering consultation ensures personalized service recommendations, client satisfaction, and safe practices, forming the foundation of professional hairdressing.

TQUK Level 2 Diploma in Women's and Men's Hairdressing (RQF)

Consultation for hair services

This subtopic covers the essential process of conducting a professional consultation for barbering services, focusing on identifying client requirements, analysing hair, skin, and scalp conditions, and providing tailored advice to agree on suitable services and products. It emphasises practical skills in communication, analysis, and record-keeping to ensure safe, effective, and client-centred outcomes. Mastery of consultation techniques is crucial for building trust, preventing contraindications, and delivering high-quality barbering services.

TQUK Level 2 Diploma for Hair Professionals (Barbering) (RQF), TQUK Level 2 Diploma for Hair Professionals (Hairdressing) (RQF)

Clean, maintain and protect semi-hard and hard floors

This unit focuses on the essential skills required to clean, maintain, and protect semi-hard and hard floors such as vinyl, linoleum, rubber, and sealed wood. Learners must understand the properties of different floor types and apply appropriate cleaning, maintenance, and protective treatments to ensure hygiene, safety, and longevity. Practical competence involves selecting the correct equipment, chemicals, and methods, as well as adhering to health and safety regulations.

TQUK Level 2 Certificate in Cleaning and Support Services Skills (RQF)

Provide scalp massage services

This subtopic focuses on the essential techniques and preparatory steps required to deliver professional scalp massage services within a hairdressing context. It covers client consultation, contra-indication checks, product selection, and the hands-on stimulation of the scalp to promote relaxation, improve circulation, and enhance hair condition. Mastery ensures safe, effective, and client-centred service delivery in a salon environment.

TQUK Level 2 Diploma in Women's and Men's Hairdressing (RQF)

Deep cleaning of internal equipment, surfaces and areas

This subtopic focuses on the systematic deep cleaning of internal environments, covering preparation, execution, and post-cleaning checks. Learners will demonstrate competence in selecting appropriate cleaning agents, using specialised equipment safely, and ensuring all surfaces and areas meet hygiene standards, which is essential for operational efficiency and infection control in sectors like healthcare, hospitality, and facilities management.

TQUK Level 2 Certificate in Cleaning Knowledge and Skills (RQF)

Communicate effectively in the workplace

This unit covers effective workplace communication, including how to communicate with others, record and pass on information, and apply these skills in a cleaning and support services context.

TQUK Level 2 Certificate in Cleaning and Support Services Skills (RQF)

Health and safety for the cleaning and support services industry

This element covers the fundamental health and safety responsibilities within cleaning and support services, focusing on key legislation such as the Health and Safety at Work Act 1974 and COSHH. It equips learners to identify hazards, assess risks, and implement safe working practices to prevent accidents and ensure compliance. Understanding these principles is essential for maintaining a safe environment for both staff and clients in various settings.

TQUK Level 2 Certificate in Cleaning Knowledge and Skills (RQF)

Salon reception duties

This subtopic covers the essential salon reception duties expected of a junior hairdresser, including welcoming clients, managing appointment bookings using both manual and digital systems, and processing payments accurately. It emphasises the importance of professional communication, client record maintenance, and adhering to salon policies to ensure smooth daily operations and positive client experiences.

TQUK Level 2 Diploma in Women's and Men's Hairdressing (RQF)

Shampoo and condition the hair and scalp

This element focuses on the essential hairdressing skills of shampooing and conditioning the hair and scalp, encompassing both thorough client preparation and the technical execution of the service. Learners must demonstrate professional practices including client consultation, product selection based on hair and scalp analysis, and safe, hygienic working methods. Mastery of these techniques ensures client comfort, maintains hair and scalp health, and underpins all subsequent salon services.

TQUK Level 2 Diploma in Women's and Men's Hairdressing (RQF)

Maintenance and minor repairs of property

This element covers the practical application of routine maintenance and minor repair tasks within the cleaning operative's remit, including fixing loose handles, adjusting door closers, replacing light bulbs or consumables, and reporting more serious defects. Learners must demonstrate the ability to plan, execute, and finalize such tasks safely, using appropriate tools, materials, and personal protective equipment, while adhering to organizational policies and health and safety regulations to maintain a functional and safe environment.

TQUK Level 2 Certificate in Cleaning Knowledge and Skills (RQF)

Deal with non-routine waste

This subtopic addresses the safe identification, handling, and disposal of waste that does not fall within routine cleaning schedules, such as hazardous or clinical waste, suspicious items, or large discarded items. Learners must understand the legal and organisational protocols for labelling, containment, and transfer to designated points, ensuring compliance with health and safety regulations and minimising risk to self and others. Practical competence is assessed through demonstration of correct procedures, including the use of personal protective equipment and appropriate documentation.

TQUK Level 2 Certificate in Cleaning and Support Services Skills (RQF)

Styling Men's Hair

This element focuses on the essential skills and knowledge required to prepare effectively for men’s hair styling services and to perform a range of styling techniques tailored to male clients. It covers consultation, tool and product selection, and the application of blow-drying, setting, and finishing methods to achieve desired looks. Mastery ensures client satisfaction and adherence to health and safety standards in a salon environment.

TQUK Level 2 Diploma in Women's and Men's Hairdressing (RQF)

Deal with routine waste

This element focuses on the safe and efficient management of routine waste within cleaning and support services, including the correct handling, sorting, and disposal of waste materials. Learners must understand the distinctions between routine, hazardous, and suspicious waste, and apply appropriate procedures to minimise risk and maintain hygiene. Practical competency is demonstrated through the safe handling of waste and proper use of waste containers in line with organisational and legal requirements.

TQUK Level 2 Certificate in Cleaning and Support Services Skills (RQF)

Mechanical street cleaning

This element focuses on preparing for, executing, and concluding mechanical street cleaning operations, including pre-use equipment checks, safe and effective cleaning, and proper waste transfer and resource management. Learners develop practical competence in using ride-on sweepers, vacuums, or pressure washers to maintain public highways and spaces, ensuring compliance with health, safety, and environmental regulations. Mastery of these skills ensures efficient service delivery and prolongs equipment lifespan while minimising operational risks.

TQUK Level 2 Certificate in Cleaning Knowledge and Skills (RQF)

The Art of Colouring Hair

This subtopic covers the fundamental skills required to safely and creatively colour clients' hair, including consultation, skin testing, selection and application of products, and aftercare advice, ensuring client satisfaction and adherence to health and safety regulations.

TQUK Level 2 Diploma in Women's and Men's Hairdressing (RQF)

Periodic cleaning of hard and semi-hard floors

This element focuses on the systematic deep cleaning and maintenance of hard (e.g., stone, ceramic, concrete) and semi-hard (e.g., vinyl, linoleum, rubber) floors, typically performed at scheduled intervals. It covers preparation, safe cleaning techniques, application of protective coatings or sealants, and final checks to restore floor appearance and extend its lifespan. Learners must demonstrate competence in selecting appropriate methods and products while adhering to health, safety, and environmental regulations.

TQUK Level 2 Certificate in Cleaning Knowledge and Skills (RQF)

Deep clean equipment and surfaces

This subtopic covers the comprehensive process of deep cleaning equipment and surfaces, from preparation to restoration. Learners gain practical skills in selecting appropriate cleaning agents, using industrial machinery, and ensuring hygiene standards are met in commercial environments. It emphasizes health and safety compliance, efficient workflow, and post-cleaning inspection to maintain operational readiness and client satisfaction.

TQUK Level 2 Certificate in Cleaning and Support Services Skills (RQF)

Develop yourself in the job role

This element focuses on the personal and professional growth of cleaning and support services staff within their role. It covers identifying development opportunities, setting objectives, and using feedback to improve performance and career prospects. Learners must demonstrate proactive engagement with training, self-assessment, and workplace reflection to meet occupational standards.

TQUK Level 2 Certificate in Cleaning and Support Services Skills (RQF)

Periodic cleaning of soft floors and furnishings

Periodic cleaning of soft floors and furnishings encompasses deep-cleaning tasks such as hot water extraction and shampooing to remove embedded soil and allergens, preserving appearance and extending lifespan. This element covers safe preparation including fibre identification and stain assessment, effective cleaning techniques tailored to material types, and post-cleaning checks to ensure hygiene standards. Learners must demonstrate competence in selecting and using appropriate equipment and chemicals while adhering to health, safety, and environmental regulations.

TQUK Level 2 Certificate in Cleaning Knowledge and Skills (RQF)

The Art of Dressing Hair

The art of dressing hair involves creating structured, often elaborate hairstyles for occasions such as weddings, proms, and fashion events. This subtopic covers the essential preparation stages, client consultation, and the practical application of techniques like backcombing, twisting, pinning, and finishing to achieve long-lasting, professional results. Mastery requires an understanding of hair types, product usage, and health and safety considerations.

TQUK Level 2 Diploma in Women's and Men's Hairdressing (RQF)

Working in the hair industry

This subtopic introduces learners to the fundamental structure and dynamics of the hairdressing industry, covering its diverse settings, from high-street salons to freelance and media work. It emphasises the importance of professional conduct, health and safety, client consultation, and effective teamwork as core working practices that underpin service excellence and business success.

TQUK Level 2 Diploma in Women's and Men's Hairdressing (RQF)

Perform street cleansing manually

This subtopic covers the essential manual techniques and procedures for effective street cleansing, including the systematic removal of litter, detritus, and debris from public highways and open spaces. It also addresses the proper maintenance of waste collection points to ensure hygiene, prevent overflow, and uphold public health standards. Learners will develop the practical skills required to perform these tasks safely and efficiently in line with industry regulations.

TQUK Level 2 Certificate in Cleaning and Support Services Skills (RQF)

Principles of decontamination, cleaning and waste management

This element explores the fundamental principles of maintaining cleanliness, decontamination, and waste management within a service-industry context. Learners examine the critical importance of a clean environment for health, safety, and organisational reputation, while also understanding the specific roles, responsibilities, and systematic processes required to effectively control contamination and manage waste in line with legislation and best practice.

TQUK Level 2 Certificate in Cleaning Knowledge and Skills (RQF)

Perform street cleansing mechanically

This subtopic focuses on the mechanical removal of litter, detritus, and debris from public thoroughfares, encompassing the safe and efficient operation of vehicles, equipment, and machinery such as mechanical sweepers. It includes the correct handling, segregation, and disposal of collected waste in compliance with environmental regulations, as well as the essential post-operative cleaning and storage procedures to maintain equipment longevity and hygiene standards. Practical application ensures learners can independently perform street cleansing tasks to a professional standard, minimizing disruption to the public and upholding contractual and legislative requirements.

TQUK Level 2 Certificate in Cleaning and Support Services Skills (RQF)

Safety and infection control for a cleaning context

This element equips cleaning operatives with essential knowledge of infection control, legal reporting duties under RIDDOR, and safe handling of hazardous substances via COSHH. It emphasises how risk assessment directly prevents injuries, infections, and dangerous incidents in cleaning environments, fostering a proactive safety culture.

TQUK Level 2 Certificate in Cleaning Knowledge and Skills (RQF)

Reduce risks to health and safety in the workplace

This element equips learners with the competence to implement and maintain a safe working environment by applying organisational health and safety procedures, systematically identifying potential hazards, and effectively evaluating associated risks within cleaning and support services contexts. It underpins the practical application of risk reduction measures to protect staff, clients, and the public from harm, ensuring legislative compliance and operational integrity.

TQUK Level 2 Certificate in Cleaning and Support Services Skills (RQF)

Working safely at heights in the cleaning and support services industry

This element focuses on the preparation and execution of tasks at elevated positions within cleaning and support services, ensuring that learners can identify hazards, select correct access equipment, and implement safe systems of work to minimize the risk of falls. It covers critical areas such as risk assessment, equipment inspection, and compliance with the Work at Height Regulations, providing a foundation for safe operations in roles like window cleaning, high-level dusting, and gutter maintenance.

TQUK Level 2 Certificate in Cleaning Knowledge and Skills (RQF)

Use a water-fed pole system to clean windows and facades

This element covers the safe and effective use of water-fed pole systems for cleaning windows and building facades at height. Learners will understand the operational principles, including water purification, pole assembly, and cleaning techniques, and apply these in practical settings to achieve streak-free results while adhering to health and safety regulations.

TQUK Level 2 Certificate in Cleaning and Support Services Skills (RQF)

Working with customers and others in the cleaning and support services industry

This element focuses on the essential interpersonal skills required in the cleaning and support services sector, covering effective communication with customers, identifying and meeting their needs, and collaborating within a team. Learners must demonstrate practical application of these principles to maintain high service standards, ensure customer satisfaction, and promote a safe, cooperative work environment.

TQUK Level 2 Certificate in Cleaning Knowledge and Skills (RQF)

Cut facial hair into shape

This subtopic focuses on the essential barbering skill of cutting facial hair into shape, covering both the maintenance of existing beard and moustache styles and the creation of new, bespoke shapes. Learners will develop the practical ability to use a range of tools and techniques to achieve precise outlines, blended fades, and symmetrical results, while understanding the importance of client consultation, face shape analysis, and hygiene protocols. Mastery of this element ensures barbers can deliver professional, personalised services that meet industry standards and client expectations.

TQUK Level 2 Diploma for Hair Professionals (Barbering) (RQF)

Colour and lighten hair

This subtopic covers the essential techniques and safety protocols for colouring and lightening hair. Candidates will learn to assess client suitability, select appropriate products, and perform a full colour service while maintaining professional standards and minimising risks. Practical application includes both salon-based and assessment scenarios.

TQUK Level 2 Diploma in Women's and Men's Hairdressing (RQF)

Cleaning and maintenance of external surfaces and areas

This element focuses on the practical skills and knowledge required to safely and effectively clean and maintain external surfaces such as pathways, walls, windows, and drainage areas. Learners will understand the importance of selecting appropriate equipment, cleaning agents, and methods, while adhering to health and safety regulations, environmental considerations, and organisational procedures. Mastery involves not only performing cleaning tasks but also conducting post-cleaning checks, proper waste disposal, and equipment maintenance to ensure standards are met and resources are ready for future use.

TQUK Level 2 Certificate in Cleaning Knowledge and Skills (RQF)

Clean and maintain external surfaces and areas

This element focuses on the safe and effective cleaning of outdoor areas such as patios, pavements, walls, and windows. It covers the entire process from risk assessment and preparation through to the correct use of equipment and materials, and final inspection. Learners must demonstrate competence in maintaining external surfaces to a professional standard while adhering to health and safety regulations.

TQUK Level 2 Certificate in Cleaning and Support Services Skills (RQF)

Work individually and follow reporting procedures in a cleaning environment

This element focuses on the competencies required to work alone safely and effectively within a cleaning environment, including understanding and applying organisational procedures for reporting, health and safety, and professional conduct. Learners must demonstrate the ability to plan and execute cleaning tasks independently while maintaining communication with relevant personnel and adhering to legal and employer requirements.

TQUK Level 2 Certificate in Cleaning and Support Services Skills (RQF)

Work safely at heights

This subtopic covers essential knowledge and practical competence for cleaning operatives when working at heights, including the selection and inspection of access equipment, risk assessment, and safe working practices to prevent falls. It directly applies to tasks such as high-level dusting, window cleaning, and maintenance in commercial or domestic settings, ensuring compliance with health and safety regulations.

TQUK Level 2 Certificate in Cleaning and Support Services Skills (RQF)

Work with others and follow reporting procedures

This element covers the essential protocols for collaborative working and incident reporting within cleaning and support services. Learners must understand organisational requirements for task preparation, effective teamwork, conflict resolution, and accurate documentation procedures. Mastery ensures adherence to health, safety, and quality standards, promoting a professional and responsive service environment.

TQUK Level 2 Certificate in Cleaning and Support Services Skills (RQF)

Cleaning of confined spaces

This element covers the essential procedures for safely and effectively cleaning confined spaces, which are enclosed or partially enclosed areas with limited entry/exit and potential atmospheric hazards. It emphasizes preparation, including risk assessment and appropriate equipment selection, execution of cleaning tasks in accordance with safety standards, and post-cleaning checks, waste disposal, and equipment management to ensure compliance with health and safety regulations.

TQUK Level 2 Certificate in Cleaning Knowledge and Skills (RQF)

Cut facial hair

This element covers the essential skills and knowledge required to prepare for and safely perform facial hair cutting services. Learners will develop proficiency in client consultation, selecting appropriate tools and products, executing precise cutting techniques for beards and moustaches, and providing tailored aftercare advice to ensure client satisfaction and professional standards.

TQUK Level 2 Diploma in Women's and Men's Hairdressing (RQF)

Cut hair using a range of techniques to create a variety of looks

This subtopic equips learners with the foundational and advanced hairdressing skills required to perform a range of haircuts, from precision classic styles to modern creative interpretations. Emphasis is placed on client consultation, hair analysis, and the safe use of tools to tailor cuts that complement individual features and lifestyle needs. Practical application through salon-simulated assessments ensures competence in delivering professional, client-focused hairdressing services.

TQUK Level 2 Diploma for Hair Professionals (Hairdressing) (RQF)

Clean and maintain internal surfaces and areas

This element focuses on the knowledge and practical competencies needed to professionally clean and maintain internal surfaces and areas, such as floors, walls, and fixtures. It covers preparation, selection of safe and effective cleaning methods, execution of cleaning tasks, and post-cleaning procedures to ensure hygiene and safety. Mastery supports infection control, client satisfaction, and compliance with health and safety regulations.

TQUK Level 2 Certificate in Cleaning and Support Services Skills (RQF)

Cutting hair using barbering techniques to create a variety of looks

This element focuses on mastering barbering techniques to cut and style hair into diverse contemporary looks, including fades, tapers, and intricate outlines. Learners develop the ability to consult with clients, plan detailed designs, and execute cuts with precision using professional tools, while adhering to health and safety standards. Practical competence is assessed through the creation of finished hairstyles that meet client expectations and demonstrate technical skill.

TQUK Level 2 Diploma for Hair Professionals (Barbering) (RQF)

Hair extension services

This topic covers hair extension services including planning, preparation, attachment, cutting, finishing, maintenance, and removal. Learners must demonstrate practical skills and theoretical understanding.

TQUK Level 2 Diploma for Hair Professionals (Hairdressing) (RQF)

Cleaning of food areas

This element focuses on the systematic cleaning of food preparation and service areas to maintain hygiene and prevent foodborne illnesses. Learners must demonstrate the ability to prepare, execute, and finalize cleaning tasks in compliance with food safety legislation and industry codes of practice, such as the use of Hazard Analysis and Critical Control Points (HACCP) principles. Practical application includes working in commercial kitchens, canteens, or food manufacturing zones where failure to follow strict protocols can lead to contamination, enforcement action, or reputational damage.

TQUK Level 2 Certificate in Cleaning Knowledge and Skills (RQF)

Shampoo, condition and treat the hair and scalp

This unit equips barbers with the essential skills to shampoo, condition, and treat clients' hair and scalp safely and effectively. It covers consultation, product selection, application techniques, and aftercare advice, enabling professionals to enhance hair and scalp health, improve service value, and ensure client comfort and satisfaction.

TQUK Level 2 Diploma for Hair Professionals (Barbering) (RQF), TQUK Level 2 Diploma for Hair Professionals (Hairdressing) (RQF)

Cut men’s hair

Learners will develop the practical skills to deliver professional men's haircuts, from initial client consultation through to finished style. This includes preparing the work area, selecting tools, applying cutting techniques, and ensuring client safety and satisfaction. The unit emphasizes precision in techniques such as scissor-over-comb, clipper work, and blending to suit different hair types and styles.

TQUK Level 2 Diploma in Women's and Men's Hairdressing (RQF)

Cleaning of glazed surfaces and facades

This subtopic focuses on the essential knowledge and practical skills required for cleaning glazed surfaces and facades safely and effectively. It covers preparation, including risk assessment and resource selection, the actual cleaning techniques for vertical glass structures, and post-cleaning procedures such as inspection, waste disposal, and equipment maintenance. Mastery ensures compliance with health and safety standards and delivers high-quality results in commercial and residential settings.

TQUK Level 2 Certificate in Cleaning Knowledge and Skills (RQF)

Shaving services

This subtopic covers the professional barbering skill of providing a traditional wet shave service, from initial client consultation and skin preparation through to the precise execution of shaving techniques and application of post-shave products. It emphasizes health and safety, tool maintenance, and tailoring the service to individual client needs to ensure a comfortable, close shave and promote skin health. Mastery of this competency demonstrates a barber's ability to deliver a classic grooming service with high standards of hygiene and customer care.

TQUK Level 2 Diploma for Hair Professionals (Barbering) (RQF)

Clean confined spaces

This element focuses on the safe and effective cleaning of confined spaces, which are areas not designed for continuous occupancy and often pose risks such as poor ventilation, hazardous substances, or restricted entry/exit. Learners will apply organisational procedures, risk assessments, and control measures to ensure compliance with health and safety legislation while achieving required cleanliness standards.

TQUK Level 2 Certificate in Cleaning and Support Services Skills (RQF)

Hair relaxing treatments and techniques

This subtopic focuses on the chemical relaxing process to permanently straighten curly or tightly coiled hair. Learners will develop the skills to safely apply relaxer products, monitor processing times, and neutralise hair to achieve desired results while maintaining hair integrity. Practical application includes client consultation, strand testing, and following manufacturer instructions.

TQUK Level 2 Diploma for Hair Professionals (Hairdressing) (RQF)

Cut women's hair

This subtopic covers the essential skills and knowledge required to safely and professionally prepare for and execute a women's haircut. It includes client consultation, hair analysis, tool and equipment selection, and the application of various cutting techniques to achieve a desired style. Learners will demonstrate competence in following health and safety procedures while delivering a high-quality cutting service.

TQUK Level 2 Diploma in Women's and Men's Hairdressing (RQF)

Cleaning of high risk areas (controlled environments)

Cleaning high risk areas (e.g., operating theatres, labs) requires strict preparation, infection control, and waste disposal. Learners must follow protocols to prevent cross-contamination.

TQUK Level 2 Certificate in Cleaning Knowledge and Skills (RQF)

Clean food areas

This unit focuses on the critical skills and knowledge required to safely and effectively clean food areas, including preparation, identification of pest infestation, thorough cleaning of surfaces and production equipment, and correct completion procedures. Learners must demonstrate understanding of hygiene regulations, chemical safety (COSHH), color-coded equipment usage, and accurate record-keeping to prevent cross-contamination and ensure public health compliance. Mastery of these competencies is essential for maintaining a safe food environment in commercial or institutional settings.

TQUK Level 2 Certificate in Cleaning and Support Services Skills (RQF)

Style and finish men’s hair

This subtopic focuses on the practical skills and theoretical knowledge required to dry and finish men's hair to professional standards. Learners develop competency in various drying techniques, tool handling, and product application to achieve desired styles while considering hair types, scalp conditions, and client consultation. Mastery ensures client satisfaction, health and safety compliance, and the ability to adapt methods for different outcomes.

TQUK Level 2 Diploma for Hair Professionals (Barbering) (RQF)

Display stock to promote sales in a salon

This subtopic covers the principles and practical techniques for effectively displaying retail stock to attract customer attention and drive sales in a salon environment. Learners develop skills in preparing, arranging, maintaining, and safely dismantling product displays, considering visual merchandising, hygiene, and health and safety.

TQUK Level 2 Diploma in Women's and Men's Hairdressing (RQF)

Perming hair

This subtopic equips learners with the practical skills and underpinning knowledge to safely and effectively perform perming and neutralising services on hair. It covers consultation, hair and scalp analysis, selection of perm type and rod size, sectioning, winding techniques, applying perm solution and neutraliser, monitoring processing, and aftercare advice, all while ensuring client comfort and rigorous health and safety compliance. Mastery of perming allows hairdressers to create a wide range of permanent curl formations and texture transformations that meet client expectations consistently.

TQUK Level 2 Diploma for Hair Professionals (Hairdressing) (RQF)

Clean glazed surfaces and facades

This subtopic focuses on the practical skills and knowledge required to clean glazed surfaces and building facades safely and effectively, covering everything from initial preparation to final inspection. Learners develop competency in selecting appropriate tools, chemicals, and access methods, while applying systematic cleaning techniques to achieve a flawless, streak-free finish. The topic also emphasizes the importance of reinstating the work area, ensuring safety standards, and delivering professional results typical of the cleaning and support services industry.

TQUK Level 2 Certificate in Cleaning and Support Services Skills (RQF)

Follow health and safety practice in the salon

This subtopic addresses the essential health, safety, and security responsibilities required in a hairdressing salon. Learners must understand and apply legislation, salon policies, and risk assessment to prevent accidents, ensure client and staff safety, and maintain compliance. Practical outcomes include maintaining a hygienic workstation, managing hazardous substances, and responding effectively to emergencies such as fires or injuries.

TQUK Level 2 Diploma in Women's and Men's Hairdressing (RQF)

Cleaning of interiors and washrooms

This element covers the systematic cleaning of interior spaces and sanitary facilities, focusing on hygienic practices, appropriate chemical usage, and compliance with health and safety regulations. Learners must demonstrate competence in preparing work areas, selecting and using correct equipment and PPE, and performing cleaning tasks to required standards. The practical application ensures environments are not only visually clean but also sanitised to reduce cross-contamination risks.

TQUK Level 2 Certificate in Cleaning Knowledge and Skills (RQF)

Style and finish hair using a range of techniques to create a variety of looks

This subtopic equips learners with the practical skills to style and finish hair using a variety of techniques including blow drying, finger drying, setting, dressing, and applying temporary added hair. Learners will develop the ability to create diverse looks that meet client requirements, enhance natural features, and ensure long-lasting results through appropriate finishing products and tools. Mastery of these methods is essential for a professional hairdresser, enabling them to offer a full range of salon services with creativity and technical precision.

TQUK Level 2 Diploma for Hair Professionals (Hairdressing) (RQF)

Clean high risk areas

This subtopic focuses on the critical procedures for cleaning high-risk areas, such as clinical or food preparation environments, to eliminate pathogens and prevent cross-contamination. Learners will explore step-by-step protocols from pre-cleaning preparation through to post-cleaning verification, ensuring compliance with infection control standards. Practical application includes the correct use of personal protective equipment (PPE), colour-coded cleaning equipment, and specialised disinfectants.

TQUK Level 2 Certificate in Cleaning and Support Services Skills (RQF)

Cleaning with water fed pole systems

This subtopic focuses on the safe and effective use of water-fed pole systems for exterior cleaning tasks such as windows, cladding, and signage. Learners must demonstrate the ability to prepare equipment, including checking water purity and pole integrity, execute cleaning to a professional standard, and complete post-cleaning procedures like waste disposal and equipment storage. Mastery of this process ensures efficient, streak-free results and compliance with health and safety regulations.

TQUK Level 2 Certificate in Cleaning Knowledge and Skills (RQF)

Perm and neutralise hair

This unit covers the essential skills and knowledge required to safely and effectively prepare for, carry out, and complete a perm and neutralising service on clients. Learners will be assessed on their ability to select appropriate products and tools, conduct thorough consultations, and apply precise winding techniques to achieve the desired curl result while maintaining client comfort and hair integrity. Practical application includes adapting methods for different hair types and conditions, ensuring thorough neutralising, and providing aftercare advice to maintain the perm's longevity and condition.

TQUK Level 2 Diploma in Women's and Men's Hairdressing (RQF)

Clean washrooms and replenish supplies

This subtopic covers the essential knowledge and practical skills required to safely and effectively clean washrooms and replenish supplies in accordance with organisational and health standards. Learners will understand the correct preparation procedures, chemical usage, cleaning sequences, and post-service protocols to maintain hygiene and present a professional finish. Practical application emphasises risk assessment, colour-coded equipment, and compliance with infection control measures.

TQUK Level 2 Certificate in Cleaning and Support Services Skills (RQF)

Promote products and services to clients in a salon

This subtopic focuses on equipping learners with the skills to effectively recommend and sell salon products and additional services. It covers understanding client needs, using product knowledge, and applying professional communication techniques to encourage purchases, thereby enhancing client satisfaction and salon revenue.

TQUK Level 2 Diploma in Women's and Men's Hairdressing (RQF)

Dealing with routine and non-routine waste

This element covers the safe and compliant handling of both everyday waste (routine) and special or hazardous waste (non-routine) generated in cleaning operations. Learners will explore legal requirements such as COSHH and duty of care, practical segregation and storage methods, and correct transfer procedures to minimise risk and environmental impact.

TQUK Level 2 Certificate in Cleaning Knowledge and Skills (RQF)

Number and Algebra

This subtopic focuses on the application of number and algebra within service industry contexts, enabling apprentices to perform accurate calculations, interpret numerical data, and solve algebraic problems relevant to their roles. Mastery of these skills is essential for tasks such as financial transactions, stock management, and data analysis, ensuring efficiency and accuracy in service delivery.

Mathematics