Business GCSE
Quality and customer satisfaction
What Quality and customer satisfaction means in Business GCSE, as defined for AQA.
Definition of Quality and customer satisfaction
Check what you remember
Read the wording for your board, then hide it and explain Quality and customer satisfaction in your own words. Rough notes are fine. This is a self-check, with no mark or grade.
Reference: AQA
Training reduces errors and improves consistency, and trained staff have the knowledge and skills to serve customers well, improving satisfaction, loyalty and repeat business.
Topics that use Quality and customer satisfaction
- Training (AQA GCSE)
Related terms
- Business context
- Costs and benefits
- Employee integration and motivation
- Employee motivation and retention
- Evaluation and judgement
- External training
- Induction training
- Motivation and retention
Using Quality and customer satisfaction in the exam
Check the command word and mark scheme for your exact question. After comparing your explanation with the reference, use the term in an answer on the linked topic. This practice does not predict an exam mark.
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