Business GCSE
Reliability, lead times and customer satisfaction
What Reliability, lead times and customer satisfaction means in Business GCSE, as defined for AQA.
Definition of Reliability, lead times and customer satisfaction
Check what you remember
Read the wording for your board, then hide it and explain Reliability, lead times and customer satisfaction in your own words. Rough notes are fine. This is a self-check, with no mark or grade.
Reference: AQA
Agreeing lead times and order quantities brings fewer production stoppages, faster delivery and stronger customer trust.
Topics that use Reliability, lead times and customer satisfaction
- The role of procurement (AQA GCSE)
Related terms
- Analysing supplier choice in context
- Best value
- Brand reputation
- Buffer stock
- Consequences for operations and costs
- Contextual judgement
- Customer satisfaction
- Customer satisfaction and reputation
Using Reliability, lead times and customer satisfaction in the exam
Check the command word and mark scheme for your exact question. After comparing your explanation with the reference, use the term in an answer on the linked topic. This practice does not predict an exam mark.
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