Customer satisfaction and reputation
What Customer satisfaction and reputation means in Business GCSE, as defined for AQA.
Definitions of Customer satisfaction and reputation
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Reference: AQA
Poor supplier quality can lead to production delays, faulty products, unhappy customers and lost repeat sales.
Maintaining quality brings higher customer satisfaction and a stronger brand reputation.
Topics that use Customer satisfaction and reputation
- The concept of quality (AQA GCSE)
- The role of procurement (AQA GCSE)
Related terms
- Quality
- Additional sales
- Analysing supplier choice in context
- Best value
- Brand reputation
- Buffer stock
- Business growth
- Business reputation
Using Customer satisfaction and reputation in the exam
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