Employability & Work Skills City & Guilds Limited Other Vocational Qualification Topics & Revision

Q: What should I focus on for City & Guilds Limited Other Vocational Qualification Employability & Work Skills?

When completing assignments, always provide clear examples of local organisations that offer volunteering or placements in care settings (e.g., local care homes, nurseries, hospitals) to demonstrate practical understanding.

Q: What should I focus on for City & Guilds Limited Other Vocational Qualification Employability & Work Skills? (2)

Use the language of transferable skills explicitly: mention how activities like 'supporting elderly residents' build patience and communication, linking these directly to care job requirements.

Q: What should I focus on for City & Guilds Limited Other Vocational Qualification Employability & Work Skills? (3)

Research the Ofqual-regulated qualifications' emphasis on holistic assessment, and ensure that your portfolio includes a log or reflection on the skills developed from an unpaid work experience.

Q: What should I focus on for City & Guilds Limited Other Vocational Qualification Employability & Work Skills? (4)

Always read the entire application form and any instructions carefully before starting to write, ensuring you understand what is required in each section.

Q: What should I focus on for City & Guilds Limited Other Vocational Qualification Employability & Work Skills? (5)

Keep a personal information sheet with key dates, qualifications, and previous job details to ensure consistency and accuracy across all applications.

Q: What are common mistakes in City & Guilds Limited Other Vocational Qualification Employability & Work Skills?

Confusing volunteering with paid employment by assuming volunteers receive wages or are in permanent roles.

Q: What are common mistakes in City & Guilds Limited Other Vocational Qualification Employability & Work Skills? (2)

Failing to recognise that supported internships or traineeships can still be alternatives to immediate paid work, often mistakenly classifying them as standard jobs.

Q: What are common mistakes in City & Guilds Limited Other Vocational Qualification Employability & Work Skills? (3)

Limited awareness of where to find volunteering or placement opportunities, often relying solely on family and friends rather than formal avenues like local volunteer centres or college career services.

Alternatives to paid work

This subtopic explores the concept of alternatives to paid work, such as volunteering, work placements, and supported internships, which provide invaluable entry points into the health, adult, and child care sectors. Learners gain insight into how to locate these opportunities through local organisations, online platforms, and career guidance services, and they learn to identify the transferable skills and personal qualities developed through unpaid roles that can enhance employability and personal growth.

City & Guilds Level 1 Certificate for Skills for Working in the Health Care, Adult Care and Child Care Sectors, City & Guilds Entry Level Diploma in Employability Skills (Entry 3), City & Guilds Entry Level Certificate in Employability Skills (Entry 3) +11 more

96 guidance points14 criteria

Applying for a job

This subtopic introduces learners to the fundamental methods of applying for jobs, including paper-based and online applications, and develops their ability to independently complete a basic job application. Learners gain practical experience in providing accurate personal information, educational history, and a simple statement of suitability, preparing them for real-world employment or further vocational training.

City & Guilds Entry Level Award in Employability Skills (Entry 3), City & Guilds Entry Level Award in Skills for Working Life (Entry 2), City & Guilds Entry Level Certificate in Skills for Working Life (Entry 2) +26 more

210 guidance points29 criteria

Apply finishing material to wood-based surfaces

This subtopic develops the practical skill of applying finishing materials to wood-based surfaces, a fundamental task in construction, joinery, and DIY. Learners will understand how correct preparation and application techniques impact the durability and appearance of wood, while also adhering to health and safety protocols and environmental best practices in a workshop setting.

City & Guilds Entry Level Diploma in Skills for Working Life (Entry 2), City & Guilds Entry Level Award in Skills for Working Life (Entry 3), City & Guilds Entry Level Certificate in Skills for Working Life (Entry 3) +1 more

33 guidance points4 criteria

Alternatives to Paid Work

This subtopic explores the value of non-remunerative activities such as volunteering, internships, work experience, and traineeships in developing employability. Learners examine how these alternatives build practical skills, enhance personal qualities, and provide structured pathways into paid employment, with a focus on the role of supporting organisations and the lifelong transferability of these gains.

City & Guilds Level 2 Certificate in Employment and Personal Learning at Work, City & Guilds Level 2 Extended Award in Personal Learning at Work , City & Guilds Level 2 Award in Employment and Personal Learning at Work

22 guidance points3 criteria

Alcohol awareness

This subtopic equips learners with essential knowledge about the distinction between soft and alcoholic drinks, current government guidelines on alcohol consumption, the physiological and psychological effects of alcohol, and the wider impact of alcohol misuse on individuals, workplaces, and society. It emphasises the importance of alcohol awareness for maintaining health, safety, and professionalism in employment contexts, while also signposting appropriate sources of help and advice for those affected.

City & Guilds Level 1 Certificate in Employability Skills , City & Guilds Level 1 Extended Award in Employability Skills, City & Guilds Level 2 Certificate in Employability Skills +5 more

66 guidance points8 criteria

Understanding Employment Rights and Responsibilities

This element explores the statutory employment rights and obligations of employees, including essential documentation such as contracts and policies, and outlines key workplace procedures like grievance and disciplinary processes. Understanding these ensures legal compliance and fosters a fair, productive work environment.

City & Guilds Level 2 Subsidiary Award in Employment and Personal Learning at Work

10 guidance points

Collect kerbside waste materials

This element covers the practical skills, knowledge, and safety procedures required to collect kerbside waste materials effectively, including identifying waste types (e.g., general waste, recyclables, garden waste), handling bins or sacks safely, using appropriate personal protective equipment, and following collection routes while minimising risks of spillage, injury, and contamination. Learners must demonstrate competence in manual handling, adhering to work instructions, and maintaining hygiene standards, all fundamental for entry-level roles in waste management or environmental services.

City & Guilds Entry Level Award in Skills for Working Life (Entry 2), City & Guilds Entry Level Certificate in Skills for Working Life (Entry 2), City & Guilds Entry Level Diploma in Skills for Working Life (Entry 2)

24 guidance points3 criteria

Behaviour in a business administration environment

This subtopic equips learners with foundational skills for professional conduct in a business administration environment. It covers essential communication techniques, appropriate workplace behaviour, and the critical importance of maintaining confidentiality and security. Practical application of these skills is vital for successful integration into any administrative role.

City & Guilds Entry Level Extended Award in Employability Skills (Entry 3), City & Guilds Entry Level Diploma in Employability Skills (Entry 3), City & Guilds Entry Level Extended Certificate in Employability Skills (Entry 3) +6 more

58 guidance points9 criteria

Effective speaking for the workplace

This subtopic develops essential verbal communication skills for the workplace at Entry Level 3. Learners explore the importance of clear, respectful speaking in professional contexts, including face-to-face interactions, telephone calls, and group discussions. The focus is on using appropriate language, active listening, and contributing constructively to workplace conversations.

City & Guilds Entry Level Introductory Award in Employability Skills (Entry 3), City & Guilds Entry Level Award in Employability Skills (Entry 3), City & Guilds Entry Level Certificate in Employability Skills (Entry 2) +6 more

73 guidance points9 criteria

Conduct at work

This element focuses on understanding and applying professional behaviour in the workplace, including punctuality, dress code, respect for colleagues, and following instructions. Learners must not only identify appropriate conduct but also demonstrate it in a simulated or real work environment, followed by reflective self-assessment to develop continuous improvement in employability skills.

City & Guilds Entry Level Certificate in Employability Skills (Entry 2), City & Guilds Entry Level Extended Award in Employability Skills (Entry 2), City & Guilds Level 1 Certificate for Skills for Working in the Retail Industry +12 more

96 guidance points15 criteria

Business and customer awareness

This subtopic develops learners' understanding of how different types of employers operate and what they require from employees. It covers identifying public, private, and voluntary sector organisations, and explores how employer needs such as profitability, customer satisfaction, and efficiency shape workplace expectations and behaviours. Practical application involves recognising the value of customer awareness in enhancing employability and contributing to business success.

City & Guilds Level 2 Certificate in Employability Skills, City & Guilds Level 2 Extended Certificate in Employability Skills , City & Guilds Entry Level Extended Award in Employability Skills (Entry 3) +10 more

91 guidance points13 criteria

Introduction to ICT

This subtopic introduces learners at Entry 2 to fundamental ICT skills required for the workplace. It covers basic hardware operation, using a simple software application, and adhering to safe operating practices to prevent accidents and ensure secure use of technology. Learning aims to develop confident, safe, and effective use of computers in everyday employability contexts.

City & Guilds Entry Level Award in Employability Skills (Entry 2), City & Guilds Entry Level Introductory Award in Employability Skills (Entry 2), City & Guilds Entry Level Certificate in Skills for Working Life (Entry 2) +5 more

54 guidance points8 criteria

Dealing with problems in daily life

This subtopic equips learners with essential life and employability skills by teaching them to identify simple everyday problems, apply structured approaches to resolve them, and reflect on the effectiveness of their actions. It emphasizes practical strategies like breaking down issues, seeking help when needed, and evaluating outcomes to build confidence and resilience in personal and workplace contexts.

City & Guilds Entry Level Award in Employability Skills (Entry 3), City & Guilds Entry Level Certificate in Employability Skills (Entry 2), City & Guilds Entry Level Extended Award in Employability Skills (Entry 2) +8 more

72 guidance points11 criteria

Behaviour at work

The 'Behaviour at work' subtopic introduces learners to the standards of conduct expected in a professional environment. It emphasises the importance of interpersonal skills, following workplace rules, and the impact of behaviour on colleagues and job performance. Practical application involves demonstrating these behaviours in simulated or real work settings to build employability.

City & Guilds Entry Level Diploma in Skills for Working Life (Entry 2), City & Guilds Entry Level Award in Employability Skills (Entry 2), City & Guilds Entry Level Introductory Award in Employability Skills (Entry 2) +2 more

31 guidance points5 criteria

Characteristics and breeds of poultry

This topic introduces learners to the main breeds of poultry, including chickens, ducks, turkeys, and geese, commonly kept for eggs, meat, or ornamental purposes. Learners will explore physical characteristics such as feather colour, comb type, size, and egg colour to distinguish between breeds. This knowledge is essential for those entering animal care or agricultural settings, as it supports effective handling, husbandry, and selection.

City & Guilds Entry Level Certificate in Skills for Working Life (Entry 3), City & Guilds Entry Level Diploma in Skills for Working Life (Entry 3), City & Guilds Entry Level Award in Skills for Working Life (Entry 3) +1 more

23 guidance points4 criteria

Contributing to a team

This subtopic focuses on developing foundational teamwork skills essential for the hospitality industry. Learners explore the importance of effective collaboration, recognise diverse team roles and values, and learn to contribute actively to shared goals. Practical application includes participating in team tasks, reflecting on personal contributions, and understanding how to align individual efforts with team objectives to ensure service excellence.

City & Guilds Level 1 Award for Skills for Employment in the Hospitality Industry, City & Guilds Level 1 Introductory Award in Employability Skills, City & Guilds Level 1 Award in Employability Skills +14 more

140 guidance points17 criteria

Developing personal confidence

This element explores how personal confidence and self-awareness underpin effective practice in health, adult care, and child care settings. Learners examine the definition and components of confidence, assess their own starting points, and plan and implement practical strategies to enhance their self-belief and reflective ability, leading to improved relationships with clients, colleagues, and employers.

City & Guilds Level 1 Certificate for Skills for Working in the Health Care, Adult Care and Child Care Sectors, City & Guilds Level 1 Award for Skills for Employment in the Hospitality Industry, City & Guilds Level 1 Certificate for Skills for Working in the Retail Industry +12 more

112 guidance points15 criteria

Healthy living

This subtopic equips learners with an understanding of how physical, mental, and emotional health directly impact employability, productivity, and workplace wellbeing. It focuses on identifying practical, accessible sources of support and requires learners to evidence a personal commitment to implementing healthy lifestyle changes that can sustain long-term career success.

City & Guilds Level 2 Award in Employability Skills, City & Guilds Level 2 Introductory Award in Employability Skills, City & Guilds Entry Level Introductory Award in Employability Skills (Entry 3) +10 more

87 guidance points13 criteria

Career progression

This subtopic introduces learners to the concept of career progression as a continuous process of developing skills and advancing in employment. It emphasises the practical importance of setting career goals, understanding available support services, and identifying the personal attributes required for advancement. Learners will explore how to create actionable career plans that align with their aspirations and the realities of the job market.

City & Guilds Level 1 Introductory Award in Employability Skills, City & Guilds Level 1 Award in Employability Skills, City & Guilds Level 1 Certificate for Skills for Working in the Retail Industry +10 more

105 guidance points13 criteria

Career planning and making applications

This subtopic equips learners with foundational skills to plan their career and make effective applications. It covers self-assessment for career choice, understanding job markets, crafting a CV, understanding selection processes, and navigating interviews. Practical application ensures learners can confidently apply for jobs, training, or courses.

City & Guilds Level 1 Award in Employability Skills, City & Guilds Level 1 Certificate for Skills for Working in the Retail Industry, City & Guilds Level 2 Extended Certificate in Employability Skills +14 more

152 guidance points17 criteria

Make a familiar journey safely

This subtopic focuses on the essential employability skill of planning and undertaking a routine journey, such as travelling to a work placement or training venue, with a strong emphasis on personal safety. Learners are expected to identify potential hazards, apply basic road safety rules, and demonstrate appropriate behavior when using public transport or walking, ensuring they can arrive at their destination securely and punctually.

City & Guilds Entry Level Introductory Award in Employability Skills (Entry 2), City & Guilds Entry Level Award in Employability Skills (Entry 2), City & Guilds Entry Level Certificate in Skills for Working Life (Entry 2) +3 more

46 guidance points6 criteria

Community project

This element develops learners’ ability to identify, plan for, and undertake a community-based project while managing risks and reflecting on outcomes. It emphasises collaboration, practical planning, and self-assessment, aligning with core employability skills such as communication, problem-solving, and personal responsibility. Successful completion demonstrates the learner’s readiness to contribute positively in workplace and community settings.

City & Guilds Level 1 Introductory Award in Employability Skills, City & Guilds Level 1 Award in Employability Skills, City & Guilds Level 2 Certificate in Employability Skills +9 more

107 guidance points12 criteria

Building Working Relationships with Customers

This element focuses on the crucial role employees play in shaping customer perceptions of an organisation through every interaction. It covers the rationale behind organisational protocols for customer service, including consistency, legal compliance, and brand reputation. Learners will develop skills to engage positively with customers, applying these protocols to build trust, resolve issues, and enhance the overall customer experience.

City & Guilds Level 2 Award in Employment and Personal Learning at Work, City & Guilds Level 2 Extended Award in Personal Learning at Work , City & Guilds Level 2 Certificate in Employment and Personal Learning at Work

20 guidance points3 criteria

Candidate project

Learners plan, carry out, and evaluate a project such as an activity or research. This develops skills in project management, self-assessment, and reflective practice.

City & Guilds Level 2 Certificate in Employability Skills, City & Guilds Level 2 Extended Certificate in Employability Skills , City & Guilds Entry Level Diploma in Skills for Working Life (Entry 2) +13 more

103 guidance points16 criteria

Dealing with problems in daily life

This element equips learners with the foundational ability to identify and resolve simple, everyday problems, such as misplacing personal belongings or handling minor disagreements. It focuses on building confidence to state issues clearly and select appropriate actions, often through guided practice and realistic scenarios. These skills are directly transferable to workplace and community settings, promoting independence and resilience.

City & Guilds Entry Level Certificate in Employability Skills (Entry 2), City & Guilds Entry Level Extended Award in Employability Skills (Entry 2), City & Guilds Entry Level Extended Certificate in Employability Skills (Entry 3) +5 more

58 guidance points8 criteria

Effective written communication for the workplace

This element introduces learners to the various forms of written communication used in the workplace, such as emails, memos, and simple forms. It highlights the importance of clarity, accuracy, and appropriateness to ensure messages are understood and professional standards are maintained. Learners will practice composing and sending a simple workplace-written communication, applying basic rules of grammar and layout.

City & Guilds Entry Level Introductory Award in Employability Skills (Entry 3), City & Guilds Entry Level Award in Employability Skills (Entry 3), City & Guilds Entry Level Certificate in Employability Skills (Entry 2) +10 more

94 guidance points13 criteria

Improving practical skills and techniques

This element focuses on the development of practical employability skills through planning, implementing, and reviewing a self-selected activity. Learners apply relevant techniques while adhering to health and safety regulations, and they critically reflect on their performance to identify areas for improvement, mirroring real-world continuous professional development.

City & Guilds Level 2 Award in Employability Skills, City & Guilds Level 2 Introductory Award in Employability Skills, City & Guilds Level 2 Extended Certificate in Employability Skills +1 more

31 guidance points4 criteria

Check and maintain levels of fluids in a motor car or van

This subtopic covers the essential routine of inspecting and replenishing key fluids in a motor vehicle, including engine oil, coolant, brake fluid, screen wash and power steering fluid. Learners will understand why correct fluid levels are critical for vehicle safety, performance and legal compliance, and will develop the practical skills to perform checks and top-ups safely in a garage or roadside setting. Mastery of this skill supports employability in entry-level automotive roles and promotes responsible vehicle ownership.

City & Guilds Entry Level Award in Skills for Working Life (Entry 3), City & Guilds Entry Level Certificate in Skills for Working Life (Entry 3), City & Guilds Entry Level Diploma in Skills for Working Life (Entry 3) +10 more

105 guidance points13 criteria

Coping with change

This subtopic explores the various types of change that can occur in the hospitality industry, such as organisational restructuring, technological updates, or seasonal demand fluctuations, and examines how these changes impact staff and operations. Learners will gain an understanding of effective coping strategies, including adaptability, problem-solving, and seeking support, which are essential for maintaining service quality and personal well-being in a dynamic work environment.

City & Guilds Level 1 Award for Skills for Employment in the Hospitality Industry, City & Guilds Level 1 Introductory Award in Employability Skills, City & Guilds Level 1 Award in Employability Skills +13 more

111 guidance points16 criteria

Bend metal to shape

This element focuses on developing the foundational manual dexterity and technical understanding required to bend metal components accurately. Learners will practice using basic hand tools and bending jigs to manipulate sheet metal or wire to specified shapes, a skill essential for preparing materials in construction, automotive, or manufacturing tasks. Mastery ensures learners can follow simple instructions to produce consistent, safe, and functional bends.

City & Guilds Entry Level Diploma in Skills for Working Life (Entry 2)

6 guidance points

Effective communication

Effective communication in the workplace is essential for building relationships, reducing misunderstandings, and fostering a positive environment. This element explores why clear communication matters, distinguishes between confident, aggressive, passive, and assertive behaviours, and examines how positive and negative feedback impact personal and professional development.

City & Guilds Entry Level Award in Employability Skills (Entry 3), City & Guilds Entry Level Award in Skills for Working Life (Entry 2), City & Guilds Entry Level Certificate in Skills for Working Life (Entry 2) +21 more

167 guidance points24 criteria

Developing skills in caring for young children

This element develops essential practical skills for meeting the daily personal care needs of babies and young children, encompassing feeding, dressing, and sleep routines. Learners build foundational knowledge of safe, hygienic procedures and the importance of recognizing individual preferences and cues to promote comfort and wellbeing. This prepares them for supervised roles in early years settings, ensuring responsive and respectful care that aligns with current UK practice guidelines.

City & Guilds Level 1 Certificate for Skills for Working in the Health Care, Adult Care and Child Care Sectors, City & Guilds Level 1 Introductory Award in Employability Skills, City & Guilds Level 1 Award in Employability Skills +10 more

100 guidance points13 criteria

Building working relationships in the workplace

This element focuses on developing effective interpersonal skills essential for fostering positive workplace relationships. It covers the importance of respectful communication, understanding diversity, and collaborative interaction to enhance team performance and a harmonious work environment.

City & Guilds Level 1 Diploma in Employability Skills, City & Guilds Entry Level Extended Award in Employability Skills (Entry 3), City & Guilds Entry Level Certificate in Employability Skills (Entry 3) +5 more

52 guidance points8 criteria

Contribute to own healthy living

This unit explores the direct link between personal healthy living and workplace effectiveness, emphasizing that a healthy lifestyle enhances energy, focus, and resilience—key employability traits. Learners must grasp the importance of nutrition, exercise, and mental well-being, contribute practically through personal action planning, and critically review outcomes to foster continuous self-improvement relevant to job readiness.

City & Guilds Level 1 Introductory Award in Employability Skills, City & Guilds Level 1 Award in Employability Skills, City & Guilds Level 2 Certificate in Employability Skills +9 more

95 guidance points12 criteria

Enterprise activity

This element focuses on developing essential employability skills through the planning, execution, and evaluation of a simple enterprise activity. Learners are expected to identify a straightforward product or service, work collaboratively to produce and sell it, and then reflect on their performance. This practical undertaking mirrors real-world entrepreneurial and workplace tasks, reinforcing skills such as communication, teamwork, problem-solving, and basic financial literacy.

City & Guilds Entry Level Introductory Award in Employability Skills (Entry 3), City & Guilds Entry Level Award in Employability Skills (Entry 3), City & Guilds Entry Level Certificate in Employability Skills (Entry 2) +8 more

81 guidance points11 criteria

Feed farm animals

This subtopic focuses on developing the practical skills needed to safely prepare and provide appropriate feed to farm animals, following instructions and maintaining hygiene. It underpins essential animal care and welfare knowledge, preparing learners for supervised roles in agricultural or petting farm environments.

City & Guilds Entry Level Award in Skills for Working Life (Entry 2), City & Guilds Entry Level Certificate in Skills for Working Life (Entry 2)

17 guidance points2 criteria

Check and maintain lights on a motor car or van

This unit focuses on developing the practical ability to inspect, clean, and replace bulbs and fuses for all lights on a motor car or van, ensuring compliance with road safety standards. Learners will gain hands-on experience in diagnosing simple lighting faults and performing routine maintenance, which is essential for vehicle roadworthiness and personal safety.

City & Guilds Entry Level Diploma in Skills for Working Life (Entry 3), City & Guilds Entry Level Certificate in Skills for Working Life (Entry 3), City & Guilds Entry Level Award in Skills for Working Life (Entry 3) +9 more

99 guidance points12 criteria

Candidate project for learning and work

This element focuses on developing the candidate's ability to independently plan, execute, present, and evaluate a project that demonstrates employability skills. Learners will identify a project idea, set realistic objectives, manage resources, gather evidence of progress, and deliver a structured presentation of their findings. The evaluation phase requires critical reflection on the process and outcomes, identifying lessons learned and skills gained for future employment.

City & Guilds Level 2 Certificate in Employability Skills, City & Guilds Level 2 Extended Certificate in Employability Skills , City & Guilds Level 1 Extended Award in Employability Skills +8 more

83 guidance points11 criteria

Personal finance

This element introduces learners to the fundamentals of personal finance, focusing on the pros and cons of borrowing, the benefits of saving, and essential practices for protecting financial data. It equips learners with the knowledge to make informed financial decisions and to safeguard against fraud in everyday transactions.

City & Guilds Entry Level Introductory Award in Employability Skills (Entry 2), City & Guilds Entry Level Award in Employability Skills (Entry 2), City & Guilds Entry Level Introductory Award in Employability Skills (Entry 3) +5 more

50 guidance points8 criteria

Dealing with problems

This subtopic develops the essential ability to identify issues ranging from customer complaints to operational failures, devise appropriate solutions, and reflect on their effectiveness. Mastering problem-solving ensures smooth service delivery and enhances guest satisfaction in fast-paced hospitality environments.

City & Guilds Level 1 Award for Skills for Employment in the Hospitality Industry, City & Guilds Level 1 Introductory Award in Employability Skills, City & Guilds Level 1 Award in Employability Skills +10 more

94 guidance points13 criteria

Introduction to career progression

This subtopic introduces learners to the process of career planning by exploring personal strengths, interests, and ambitions. It equips individuals with the skills to research job roles, identify progression pathways, and create actionable plans to achieve their career goals. Applying these techniques supports lifelong employability and informed decision-making in the workplace.

City & Guilds Level 2 Introductory Award in Employability Skills, City & Guilds Level 2 Award in Employability Skills, City & Guilds Level 2 Certificate in Employability Skills +1 more

32 guidance points4 criteria

Build a straight section of wall

This element introduces learners to the fundamental skills of brick and block laying, focusing on constructing a straight section of wall. It covers the correct use of tools, materials, and techniques to ensure plumb, level, and alignment, following industry-recognised work practices. Mastery of this skill is essential for progression in construction trades and demonstrates the ability to follow work instructions and produce accurate masonry work.

City & Guilds Entry Level Diploma in Skills for Working Life (Entry 2)

8 guidance points

Introduction to continued professional development

This subtopic introduces learners to the concept of continued professional development (CPD) within the context of the appraisal process. It emphasises the importance of regularly updating skills and knowledge to maintain employability, meet industry standards, and progress in one's career. Learners will explore how appraisals identify development needs and set goals, enabling proactive career management.

City & Guilds Level 2 Award in Employability Skills, City & Guilds Level 2 Introductory Award in Employability Skills, City & Guilds Level 2 Extended Certificate in Employability Skills +1 more

28 guidance points4 criteria

Personal skills

This element focuses on foundational personal skills essential for workplace readiness and independent living. Learners explore the significance of personal presentation and hygiene in making a positive impression, alongside practical life skills such as planning nutritious meals and accessing emergency services. Mastery of these competencies supports employability and personal well-being.

City & Guilds Entry Level Award in Employability Skills (Entry 2), City & Guilds Entry Level Introductory Award in Employability Skills (Entry 2)

16 guidance points2 criteria

Fill plant containers

This element develops practical horticultural skills, focusing on correctly filling plant containers with an appropriate growing medium to support plant health. Learners must demonstrate safe handling of materials, selection of suitable containers, and techniques to ensure proper drainage and root development. Mastery of this foundational task is essential for further plant care activities in nursery or garden settings.

City & Guilds Entry Level Award in Skills for Working Life (Entry 2), City & Guilds Entry Level Certificate in Skills for Working Life (Entry 2)

18 guidance points2 criteria

Check that a small animal is healthy

This unit introduces learners to the essential skills required to safely restrain and perform a basic health check on a small animal, such as a rabbit, guinea pig, or hamster. It covers recognising key signs of good health versus signs of illness, enabling learners to contribute to animal welfare in domestic or workplace settings.

City & Guilds Entry Level Diploma in Skills for Working Life (Entry 3), City & Guilds Entry Level Award in Skills for Working Life (Entry 3), City & Guilds Entry Level Certificate in Skills for Working Life (Entry 3) +1 more

34 guidance points4 criteria

Environmental awareness

This subtopic introduces learners to the concept that human actions, such as littering, energy consumption, and transport choices, directly affect the environment. It emphasizes personal relevance by exploring how environmental issues like pollution or waste impact daily life, and it builds practical skills through participation in activities that improve the local environment, promoting sustainable habits.

City & Guilds Entry Level Introductory Award in Employability Skills (Entry 3), City & Guilds Level 1 Certificate for Skills for Working in the Health Care, Adult Care and Child Care Sectors, City & Guilds Entry Level Award in Employability Skills (Entry 3) +8 more

71 guidance points11 criteria

Glass bottle processing

This subtopic introduces learners to the practical aspects of recycling glass bottles within a work setting. Learners will gain hands-on experience in sorting, cleaning, and processing glass, with a strong focus on safety and environmental responsibility. These skills are essential for entry-level positions in waste management and recycling industries.

City & Guilds Entry Level Certificate in Skills for Working Life (Entry 2), City & Guilds Entry Level Award in Skills for Working Life (Entry 2)

18 guidance points2 criteria

Cast a pot

This subtopic covers the foundational pottery technique of slip casting, where liquid clay (slip) is poured into a plaster mould to form a hollow pot shape. Learners develop practical skills in preparing slip to the correct consistency and carefully managing the casting process, which is widely used in industrial and craft ceramic production for creating uniform items. Mastery of this skill underpins further creative and vocational opportunities in ceramics.

City & Guilds Entry Level Diploma in Skills for Working Life (Entry 2)

10 guidance points

Planning for progression

This element helps learners understand what they are working towards in their study programme and how it connects to future work or personal goals. It builds self-awareness by identifying personal strengths that support learning and employment, and introduces a structured approach to self-improvement through a simple action plan. Applying this in practice means setting realistic, small steps to develop skills that matter for both the classroom and the workplace.

City & Guilds Entry Level Introductory Award in Employability Skills (Entry 2), City & Guilds Entry Level Award in Employability Skills (Entry 2), City & Guilds Level 1 Award for Skills for Employment in the Hospitality Industry +6 more

64 guidance points9 criteria

Family relationships

This element explores the dynamics of family relationships within care settings, focusing on how roles evolve, common challenges arise, and the individual's duty to adapt and support. It underpins person-centred care by recognising that family contexts critically impact health and well-being across adult and child care environments.

City & Guilds Level 1 Certificate for Skills for Working in the Health Care, Adult Care and Child Care Sectors, City & Guilds Level 1 Introductory Award in Employability Skills, City & Guilds Level 1 Award in Employability Skills +2 more

37 guidance points5 criteria

Health and safety in places of work

This element introduces learners to the fundamental health and safety legislation applicable to their workplace, ensuring they can identify key legal requirements. It empowers learners to understand their personal duty in maintaining a safe environment for themselves and others, fostering a proactive safety culture at an entry level. Practical application involves recognising hazards, following safety procedures, and knowing when to report concerns, which are essential for any job role.

City & Guilds Entry Level Introductory Award in Employability Skills (Entry 3), City & Guilds Entry Level Award in Employability Skills (Entry 3), City & Guilds Entry Level Extended Award in Employability Skills (Entry 2) +1 more

24 guidance points4 criteria

Business and Customer Awareness

This subtopic equips learners with foundational knowledge of organisational structures, customer needs, and professional conduct in the workplace. It examines how different business types (private, public, voluntary) serve distinct purposes and clientele, and why employers demand specific attitudes such as reliability, adaptability, and customer focus, enabling learners to align their own workplace behaviours with these expectations.

City & Guilds Level 2 Award in Employment and Personal Learning at Work, City & Guilds Level 2 Certificate in Employment and Personal Learning at Work, City & Guilds Level 2 Extended Award in Personal Learning at Work

20 guidance points3 criteria

Check that poultry are healthy

This element introduces learners to the essential practice of inspecting poultry to determine their health status. It covers both the practical techniques for observation and the underlying reasons, such as maintaining flock welfare and preventing disease spread. These skills are directly applicable in agricultural, smallholding, or domestic settings where bird care is required.

City & Guilds Entry Level Diploma in Skills for Working Life (Entry 3), City & Guilds Entry Level Award in Skills for Working Life (Entry 3), City & Guilds Entry Level Certificate in Skills for Working Life (Entry 3) +1 more

32 guidance points4 criteria

Introduction to leadership

This subtopic introduces learners to the concept of leadership and the main styles commonly encountered in the workplace, such as autocratic, democratic, laissez-faire, and transformational leadership. It emphasizes understanding the characteristics, advantages, and disadvantages of each style, and how they can be applied in different work-based scenarios to improve team performance and achieve organisational goals.

City & Guilds Level 2 Award in Employability Skills, City & Guilds Level 2 Introductory Award in Employability Skills

14 guidance points2 criteria

Introduction to sustainable development and global citizenship

This subtopic introduces learners to the concepts of sustainable development and global citizenship, emphasising their interconnectedness in promoting social, economic and environmental well-being. It explores how individual and collective actions can contribute to a more equitable and sustainable world, preparing learners for responsible participation in the workplace and community. Practical activities such as conducting a sustainability survey enable learners to apply these concepts in real-world contexts.

City & Guilds Level 2 Award in Employability Skills, City & Guilds Level 2 Introductory Award in Employability Skills

18 guidance points2 criteria

Clean farm animal housing

This subtopic focuses on the practical skill of cleaning and bedding down farm animal enclosures, a fundamental task in livestock care. It covers the reasons why regular cleaning is essential, including disease prevention, animal welfare, and hygiene standards. Learners will understand and demonstrate correct procedures to maintain a safe and comfortable environment for animals.

City & Guilds Entry Level Award in Skills for Working Life (Entry 3), City & Guilds Entry Level Diploma in Skills for Working Life (Entry 3), City & Guilds Entry Level Certificate in Skills for Working Life (Entry 3) +1 more

32 guidance points4 criteria

Catch and lead a horse

This subtopic focuses on the foundational equine handling skill of catching and leading a horse, essential for safe and effective interaction in a stable or yard environment. Learners develop the practical competence to approach, halter, and control a horse at walk, demonstrating an understanding of equine behaviour and safety protocols. Mastery of this skill underpins all further ground-based and ridden activities, preparing individuals for entry-level roles in horse care or progressing to more advanced vocational qualifications.

City & Guilds Entry Level Diploma in Skills for Working Life (Entry 2)

5 guidance points

Enterprise activity - producing a product or service

This element develops learners' ability to conceive, plan, and execute a simple enterprise activity within a hospitality context, such as making and selling a product or offering a service. It instills practical business skills including planning, production, marketing, and reflective evaluation, which are essential for employment in the hospitality industry.

City & Guilds Level 1 Award for Skills for Employment in the Hospitality Industry, City & Guilds Level 1 Introductory Award in Employability Skills, City & Guilds Level 1 Award in Employability Skills +4 more

56 guidance points7 criteria

Glaze a pot

This topic involves applying glaze to a pot. Learners develop practical skills in pottery finishing, ensuring even coverage and proper technique.

City & Guilds Entry Level Certificate in Skills for Working Life (Entry 2), City & Guilds Entry Level Award in Skills for Working Life (Entry 2)

12 guidance points2 criteria

Interpersonal relationships

This subtopic explores the foundational aspects of building and maintaining effective interpersonal relationships within health, adult, and child care settings. Learners will understand how positive interactions, underpinned by empathy, respect, and clear communication, directly impact the wellbeing of service users and team collaboration. Practical application includes using verbal and non-verbal techniques to foster trust and de-escalate conflicts in care environments.

City & Guilds Level 1 Certificate for Skills for Working in the Health Care, Adult Care and Child Care Sectors, City & Guilds Level 1 Award for Skills for Employment in the Hospitality Industry, City & Guilds Level 1 Certificate for Skills for Working in the Retail Industry +4 more

46 guidance points7 criteria

Recognise outside parts of a motor car or van

This subtopic focuses on the identification and purpose of key external components of a motor car or van, such as the bonnet, doors, lights, and mirrors. Understanding these parts is fundamental for roles in vehicle valeting, basic maintenance, or customer-facing positions in the automotive industry. Learners develop the vocabulary and practical recognition skills necessary to communicate effectively about vehicle exteriors.

City & Guilds Entry Level Award in Employability Skills (Entry 2), City & Guilds Entry Level Introductory Award in Employability Skills (Entry 2)

13 guidance points2 criteria

Clean horse tack

This subtopic develops practical skills in maintaining equestrian equipment through correct cleaning techniques for saddles and bridles. Emphasis is placed on understanding the critical reasons for regular tack cleaning, including safety assurance, leather preservation, and promoting horse health. It equips learners with foundational employability competencies in animal care and stable management.

City & Guilds Entry Level Certificate in Skills for Working Life (Entry 3), City & Guilds Entry Level Award in Skills for Working Life (Entry 3), City & Guilds Entry Level Diploma in Skills for Working Life (Entry 3) +1 more

31 guidance points4 criteria

Interview skills

This element develops essential interview skills for those seeking roles in health, adult, or child care sectors. Learners will learn to prepare thoroughly by researching the employer and role, anticipate questions, and plan appropriate responses that demonstrate their suitability for care environments. Additionally, they will practice presenting themselves professionally and reflecting on their performance to continuously improve.

City & Guilds Level 1 Certificate for Skills for Working in the Health Care, Adult Care and Child Care Sectors, City & Guilds Entry Level Introductory Award in Employability Skills (Entry 3), City & Guilds Level 1 Award for Skills for Employment in the Hospitality Industry +8 more

76 guidance points11 criteria

Repair a puncture

This subtopic focuses on developing the practical ability to identify, locate, and repair a puncture in an inner tube, which is an essential maintenance skill for bicycles and other inflatable equipment. Learners will gain hands-on experience in using basic puncture repair kits, promoting independence and problem-solving in everyday situations.

City & Guilds Entry Level Introductory Award in Employability Skills (Entry 2), City & Guilds Entry Level Award in Employability Skills (Entry 2)

12 guidance points2 criteria

Create a positive impression on customers

This element focuses on the fundamental role personal presentation and conduct play in shaping customer perceptions. Learners explore how adhering to appropriate dress codes and adopting effective communication techniques contribute to a professional image, directly influencing customer satisfaction and loyalty. Understanding and consistently meeting customer expectations forms the bedrock of exceptional service delivery across all sectors.

City & Guilds Level 1 Award in Employability Skills, City & Guilds Level 2 Certificate in Employability Skills, City & Guilds Level 2 Extended Certificate in Employability Skills +8 more

73 guidance points11 criteria

Groom a horse

This element focuses on developing practical skills to prepare a horse for riding by thoroughly grooming it. Learners will learn the correct sequence of grooming, safe handling practices, and the importance of checking the horse's physical condition prior to tacking up. Mastery of this routine ensures comfort and safety for both the horse and rider.

City & Guilds Entry Level Certificate in Skills for Working Life (Entry 2), City & Guilds Entry Level Award in Skills for Working Life (Entry 2)

15 guidance points2 criteria

Introduction to the benefits of coaching

Coaching is a structured, goal-oriented process that empowers individuals to enhance their performance, develop skills, and achieve personal and professional objectives. In the context of employability, it focuses on unlocking potential, fostering self-awareness, and building confidence to navigate career challenges effectively. The benefits extend beyond immediate skill acquisition to long-term behavioural change and increased resilience.

City & Guilds Level 2 Award in Employability Skills, City & Guilds Level 2 Introductory Award in Employability Skills

16 guidance points2 criteria

Communicating with others in the workplace

This element develops learners' understanding of communication as a two-way process essential for effective workplace interactions. It explores the key differences between formal and informal communication styles and contexts, enabling learners to select and apply appropriate communication methods in various workplace scenarios to ensure clarity, professionalism, and positive relationships with colleagues, managers, and customers.

City & Guilds Level 2 Certificate in Employability Skills, City & Guilds Level 2 Extended Certificate in Employability Skills , City & Guilds Level 1 Diploma in Employability Skills +3 more

47 guidance points6 criteria

Developing performance improvisation techniques

This element introduces learners to fundamental performance improvisation within a safe and structured environment, emphasizing the application of health and safety protocols alongside creative expression. It equips individuals with the ability to spontaneously devise and adapt performances, fostering critical reflection on their own work to enhance employability skills such as adaptability, communication, and teamwork.

City & Guilds Level 1 Introductory Award in Employability Skills, City & Guilds Level 1 Award in Employability Skills, City & Guilds Level 2 Certificate in Employability Skills +9 more

80 guidance points12 criteria

Career Development

This subtopic focuses on empowering learners to navigate career development by utilising careers information, conducting self-assessment of personal attributes, exploring and sampling career options, and constructing actionable career pathways. It equips individuals with the skills to make informed decisions aligned with labour market realities and personal aspirations, fostering lifelong professional growth.

City & Guilds Level 2 Certificate in Employment and Personal Learning at Work, City & Guilds Level 2 Award in Employment and Personal Learning at Work, City & Guilds Level 2 Extended Award in Personal Learning at Work

21 guidance points3 criteria

Hand model a shape in clay

This subtopic covers the foundational craft skill of manually shaping clay into simple forms, essential for developing fine motor control, spatial awareness, and creative expression. It introduces learners to basic ceramic techniques like pinching, coiling, and rolling, which are widely applied in pottery, sculpture, and art therapy. Mastery of hand modeling builds confidence and prepares learners for more complex three-dimensional work in craft or design settings.

City & Guilds Entry Level Award in Skills for Working Life (Entry 2), City & Guilds Entry Level Certificate in Skills for Working Life (Entry 2)

20 guidance points2 criteria

Introducing bench joinery skills

This element introduces learners to the fundamental resources needed for bench joinery, including tools, materials, and personal protective equipment. It develops practical skills in joining timber using basic joints such as butt, half-lap, or mortise and tenon, emphasizing accuracy, safety, and correct tool use. These skills are essential for progression in carpentry and joinery trades, forming the building blocks for more complex woodworking projects.

City & Guilds Entry Level Introductory Award in Employability Skills (Entry 3), City & Guilds Entry Level Award in Employability Skills (Entry 3), City & Guilds Entry Level Extended Award in Employability Skills (Entry 2) +1 more

19 guidance points4 criteria

Condition floristry plant material

This element covers the fundamental floristry skill of conditioning plant material to extend its vase life and maintain visual appeal. Learners will explore practical techniques such as stem cutting, water treatment, and temperature control, essential for professional displays. Mastery of these methods ensures quality outcomes and customer satisfaction in retail or event settings.

City & Guilds Entry Level Certificate in Skills for Working Life (Entry 3), City & Guilds Entry Level Award in Skills for Working Life (Entry 3), City & Guilds Entry Level Diploma in Skills for Working Life (Entry 3) +1 more

29 guidance points4 criteria

Searching for a job

This topic covers how to find work opportunities, search for job vacancies, and recognise personal skills in relation to job requirements.

City & Guilds Entry Level Award in Employability Skills (Entry 2), City & Guilds Entry Level Introductory Award in Employability Skills (Entry 2), City & Guilds Level 1 Certificate for Skills for Working in the Health Care, Adult Care and Child Care Sectors +3 more

35 guidance points6 criteria

Introduction to alcohol awareness

This subtopic provides foundational knowledge of alcohol types, UK low-risk drinking guidelines, and the physiological and social consequences of alcohol misuse. It equips learners to identify support services, crucial for those entering health and social care environments.

City & Guilds Level 1 Certificate for Skills for Working in the Health Care, Adult Care and Child Care Sectors, City & Guilds Level 1 Award for Skills for Employment in the Hospitality Industry, City & Guilds Level 1 Introductory Award in Employability Skills +3 more

52 guidance points6 criteria

Introduction to the benefits of mentoring

This topic introduces the benefits of mentoring, focusing on understanding its purpose and advantages. Learners explore how mentoring supports personal and professional development.

City & Guilds Level 2 Introductory Award in Employability Skills, City & Guilds Level 2 Award in Employability Skills

12 guidance points2 criteria

Introduction to drug awareness

This element introduces learners to the fundamental concepts of drug awareness, distinguishing between legal and illegal substances within the UK legal framework. It explores the current drug classification system, the associated laws, and the physical, psychological, and social effects of drug misuse. The content also addresses the broader impacts of drug misuse on individuals, families, and communities, and signposts sources of support and information.

City & Guilds Level 1 Certificate for Skills for Working in the Health Care, Adult Care and Child Care Sectors, City & Guilds Level 1 Award for Skills for Employment in the Hospitality Industry, City & Guilds Level 1 Introductory Award in Employability Skills +1 more

37 guidance points4 criteria

Introduction to the principles of setting up a business

This topic introduces the basics of setting up a business, including rewards, risks, funding, and support. Learners will identify viable products or services and understand how to access advice.

City & Guilds Level 2 Award in Employability Skills, City & Guilds Level 2 Introductory Award in Employability Skills

14 guidance points2 criteria

Wash the outside of a motor car or van

Washing the outside of a motor car or van involves using appropriate cleaning products and techniques to remove dirt without damaging the paintwork. Learners must work safely and efficiently.

City & Guilds Entry Level Introductory Award in Employability Skills (Entry 2), City & Guilds Entry Level Award in Employability Skills (Entry 2)

11 guidance points2 criteria

Introducing brickwork skills

This subtopic introduces foundational bricklaying techniques, focusing on the correct selection and use of tools and materials, the process of laying bricks and blocks to a basic line, and the finishing of mortar joints. It emphasizes safe working practices and the importance of site tidiness and waste management, equipping learners with essential competencies for entry-level construction roles.

City & Guilds Entry Level Introductory Award in Employability Skills (Entry 3), City & Guilds Entry Level Award in Employability Skills (Entry 3), City & Guilds Entry Level Certificate in Employability Skills (Entry 2) +1 more

31 guidance points4 criteria

Career Progression

This subtopic focuses on enabling learners to recognise how their individual skills, qualities, and experiences shape career opportunities and progression routes. It equips them to evaluate their own attributes, access reliable career information and guidance, understand the role of ongoing work or study in career development, and produce a coherent personal career plan. Practical application involves creating a portfolio of evidence that demonstrates self-awareness, research skills, and forward planning.

City & Guilds Level 2 Extended Award in Personal Learning at Work , City & Guilds Level 2 Certificate in Employment and Personal Learning at Work, City & Guilds Level 2 Award in Employment and Personal Learning at Work

21 guidance points3 criteria

Effective skills, qualities and attitudes for learning and work

This subtopic introduces the fundamental personal attributes required for success in retail learning and employment. Learners explore positive qualities such as reliability and enthusiasm, effective attitudes like embracing feedback, and professional behaviours including punctuality and teamwork. The focus is on self-assessment to identify personal development needs, enabling learners to set realistic goals for workplace readiness and continuous improvement.

City & Guilds Level 1 Certificate for Skills for Working in the Retail Industry, City & Guilds Level 1 Introductory Award in Employability Skills, City & Guilds Level 1 Award in Employability Skills +10 more

96 guidance points13 criteria

Working as part of a group

This element develops learners' ability to identify different group settings and collaborate effectively with others. It focuses on practical skills such as sharing tasks, listening to others, and contributing to a group goal. These foundational teamwork skills are essential for entry-level vocational contexts and everyday life.

City & Guilds Entry Level Introductory Award in Employability Skills (Entry 2), City & Guilds Entry Level Award in Employability Skills (Entry 2)

14 guidance points2 criteria

Managing personal finance

This element equips learners with essential financial literacy skills to effectively manage personal finances in both professional and personal contexts. It covers income analysis, expenditure tracking, interpreting payslips and bank statements, understanding financial products, debt management, and informed decision-making regarding saving and borrowing. Mastery of these skills fosters financial independence, reduces vulnerability to financial pitfalls, and enhances employability by demonstrating responsibility and numeracy.

City & Guilds Level 2 Introductory Award in Employability Skills, City & Guilds Level 2 Award in Employability Skills, City & Guilds Level 1 Award for Skills for Employment in the Hospitality Industry +3 more

62 guidance points6 criteria

Construct a composter

This subtopic provides learners with hands-on experience in constructing a basic composter, a valuable skill for sustainable gardening and waste management. It covers material identification, safe tool use, and step-by-step assembly, fostering practical abilities and attention to detail. Successful completion results in a functional composting unit and transferable construction skills.

City & Guilds Entry Level Certificate in Skills for Working Life (Entry 3), City & Guilds Entry Level Diploma in Skills for Working Life (Entry 3), City & Guilds Entry Level Award in Skills for Working Life (Entry 3) +1 more

36 guidance points4 criteria

Identify floristry plant material

This subtopic equips learners with fundamental knowledge of floristry plant materials, emphasizing the ability to visually identify and correctly name common flowers and foliage. Understanding the origins of these materials—such as local growers, wholesalers, or seasonal imports—is crucial for stock selection, customer advice, and basic design preparation. Mastering this recognition forms the basis for safe handling, quality control, and effective communication within a floristry workplace.

City & Guilds Entry Level Award in Skills for Working Life (Entry 2), City & Guilds Entry Level Certificate in Skills for Working Life (Entry 2)

14 guidance points2 criteria

Introducing finishing skills

This subtopic introduces learners to the fundamental practical skills required to remove damaged plaster, prepare surfaces, and mix and apply basic coatings for a smooth finish. It focuses on correct tool selection, surface preparation principles, and safe working practices in a construction or maintenance context, enabling learners to carry out basic repair tasks with supervision.

City & Guilds Entry Level Introductory Award in Employability Skills (Entry 3), City & Guilds Entry Level Award in Employability Skills (Entry 3), City & Guilds Entry Level Certificate in Employability Skills (Entry 2) +1 more

24 guidance points4 criteria

Introduction to health and safety awareness in the workplace

This subtopic introduces learners to the fundamental principles of health and safety within health, adult, and child care settings. It covers the importance of maintaining a safe environment for service users, colleagues, and visitors, the legal and ethical responsibilities of workers, and the practical application of risk assessment processes. Learners will gain awareness of how to identify hazards, evaluate risks, and follow workplace-specific policies to prevent accidents and promote wellbeing.

City & Guilds Level 1 Certificate for Skills for Working in the Health Care, Adult Care and Child Care Sectors, City & Guilds Level 1 Certificate for Skills for Working in the Retail Industry, City & Guilds Level 1 Introductory Award in Employability Skills +1 more

34 guidance points4 criteria

Assist in catching poultry

This element develops foundational practical skills in poultry handling, focusing on safe and humane methods of catching and crating birds under direct supervision. Learners will demonstrate correct techniques to minimise stress and injury to both birds and handlers, essential for entry-level roles in agriculture. These skills are directly applicable to farm assistant positions, supporting routine husbandry tasks.

City & Guilds Entry Level Certificate in Skills for Working Life (Entry 2), City & Guilds Entry Level Award in Skills for Working Life (Entry 2), City & Guilds Entry Level Diploma in Skills for Working Life (Entry 2)

17 guidance points3 criteria

Attitudes and values for personal development

This subtopic explores how personal attitudes and values shape an individual's approach to work and learning, emphasizing their critical role in employability. Learners are guided to identify their own values and attitudes, and to actively develop strengths such as resilience, adaptability, and a positive mindset, which are essential for workplace success and continuous personal development.

City & Guilds Entry Level Introductory Award in Employability Skills (Entry 3), City & Guilds Entry Level Award in Employability Skills (Entry 3), City & Guilds Entry Level Extended Award in Employability Skills (Entry 2) +2 more

33 guidance points5 criteria

Workplace safety and emergency procedures

This element introduces learners to essential workplace safety practices, focusing on the correct response to fire or smoke alarms and the ability to recognise and interpret common hazard warning signs and symbols. Mastery of these skills ensures personal safety and compliance with health and safety regulations in any work environment.

City & Guilds Entry Level Award in Employability Skills (Entry 2), City & Guilds Entry Level Introductory Award in Employability Skills (Entry 2)

14 guidance points2 criteria

Clean the inside of a motor car or van

This topic covers the practical skills required to clean the interior of a motor car or van, including vacuuming, wiping surfaces, and using appropriate cleaning products. Learners must demonstrate attention to detail and safe working practices.

City & Guilds Entry Level Certificate in Employability Skills (Entry 3) , City & Guilds Entry Level Extended Certificate in Employability Skills (Entry 3), City & Guilds Entry Level Diploma in Employability Skills (Entry 3) +4 more

50 guidance points7 criteria

Identify hazards in familiar settings

This element focuses on building fundamental safety awareness by enabling learners to recognise hazards in everyday environments such as the home, classroom, or workplace. It develops the ability to spot potential sources of harm and forms the basis for safe practices in vocational and daily life contexts.

City & Guilds Entry Level Award in Skills for Working Life (Entry 2), City & Guilds Entry Level Certificate in Skills for Working Life (Entry 2), City & Guilds Entry Level Certificate in Employability Skills (Entry 2) +1 more

26 guidance points4 criteria

Control weeds in a planted area

This element focuses on the practical skill of weed control in a planted area, essential for maintaining the health and appearance of gardens, allotments, or landscaped spaces. Learners will understand why weeds need to be removed, and will demonstrate safe and effective manual techniques for weeding. They will learn to identify common weeds and use appropriate tools, ensuring they protect desired plants.

City & Guilds Entry Level Certificate in Skills for Working Life (Entry 3), City & Guilds Entry Level Award in Skills for Working Life (Entry 3), City & Guilds Entry Level Diploma in Skills for Working Life (Entry 3) +1 more

32 guidance points4 criteria

Introducing paint finishing skills

This subtopic introduces learners to the fundamental practical skills of paint finishing within an employability context. It focuses on identifying and selecting appropriate resources, preparing surfaces and work areas to industry standards, executing basic paint application techniques, and ensuring safe, thorough cleanup, all of which are essential for entry-level roles in construction, maintenance, or decorating sectors.

City & Guilds Entry Level Introductory Award in Employability Skills (Entry 3), City & Guilds Entry Level Award in Employability Skills (Entry 3), City & Guilds Entry Level Extended Award in Employability Skills (Entry 2) +1 more

30 guidance points4 criteria

Introduction to decision-making

This element introduces learners to the fundamental role of decision-making in the hospitality industry, emphasising how effective choices impact service quality, customer satisfaction, and team efficiency. It covers the significance of recognising good decisions through outcomes and feedback, and underscores the need for systematic review to promote continuous improvement in a fast-paced, service-oriented environment.

City & Guilds Level 1 Award for Skills for Employment in the Hospitality Industry, City & Guilds Level 1 Introductory Award in Employability Skills, City & Guilds Level 1 Award in Employability Skills

23 guidance points3 criteria

Managing time in the workplace

This subtopic introduces the critical employability skill of time management within a professional setting. Learners explore how effective time management contributes to productivity, reduces stress, and helps meet workplace deadlines. Through understanding and applying techniques such as prioritisation, scheduling, and avoiding procrastination, individuals can enhance their performance and reliability in any job role.

City & Guilds Level 2 Introductory Award in Employability Skills, City & Guilds Level 2 Award in Employability Skills

14 guidance points2 criteria

Introduction to safeguarding in health care, adult care and child care

This subtopic introduces the fundamental principles of safeguarding, including legal duties and the importance of protecting vulnerable individuals from harm in health, adult care, and child care settings. Learners explore different categories of abuse—physical, emotional, sexual, financial, neglect—and the signs that may indicate abuse is occurring. The unit also equips learners with the knowledge of appropriate actions to take if abuse is disclosed or suspected, emphasising the role of reporting and confidentiality.

City & Guilds Level 1 Certificate for Skills for Working in the Health Care, Adult Care and Child Care Sectors

6 guidance points

Improve personal manner and conduct

This element develops learners' understanding and practical application of appropriate personal manner and conduct in work-related environments. It covers essential aspects such as maintaining personal hygiene, dressing suitably for the workplace, demonstrating punctuality, and using respectful communication. Through guided practice and self-reflection, learners gain the skills to make positive first impressions and integrate effectively into a team, aligning their behavior with professional standards.

City & Guilds Entry Level Certificate in Skills for Working Life (Entry 2), City & Guilds Entry Level Award in Skills for Working Life (Entry 2), City & Guilds Entry Level Extended Award in Employability Skills (Entry 2) +1 more

28 guidance points4 criteria

Disclosure of information

This element explores the concept of disclosure in the workplace, focusing on what information must be shared, when, and to whom. It covers the legal framework governing data protection and confidentiality, and the personal responsibility to manage one's own disclosure records accurately and securely.

City & Guilds Level 1 Award in Employability Skills, City & Guilds Level 2 Certificate in Employability Skills, City & Guilds Level 2 Extended Certificate in Employability Skills +8 more

81 guidance points11 criteria

Create a textured finish

This subtopic focuses on the practical skill of combining materials such as paints, plasters, or fillers with additives like sand or grit to produce a decorative or functional textured surface. Learners will develop the ability to select appropriate materials, measure and mix them accurately, and apply them to a prepared surface using techniques such as brushing, rolling, or troweling. Mastery of this skill is essential for roles in decorating, construction, and creative industries where custom finishes are required.

City & Guilds Entry Level Award in Skills for Working Life (Entry 3), City & Guilds Entry Level Certificate in Skills for Working Life (Entry 3), City & Guilds Entry Level Diploma in Skills for Working Life (Entry 3) +1 more

31 guidance points4 criteria

Introduction to understanding growth, social and emotional development in children

This subtopic introduces learners to the fundamental patterns of physical, social, and emotional development in children from birth through adolescence. It explores key milestones and the internal and external factors that can influence a child's developmental trajectory. Practical strategies for enhancing communication skills within care settings are also examined, equipping learners with essential knowledge for supporting children's holistic growth.

City & Guilds Level 1 Certificate for Skills for Working in the Health Care, Adult Care and Child Care Sectors, City & Guilds Level 1 Introductory Award in Employability Skills, City & Guilds Level 1 Award in Employability Skills

21 guidance points3 criteria

Coaching skills for the workplace

Coaching skills in the workplace involve structured, person-centred conversations that empower individuals to unlock their potential, solve their own challenges, and enhance performance. For the coach, coachee, and wider stakeholders, coaching delivers tangible benefits such as increased motivation, improved productivity, and stronger working relationships. This unit equips learners with the ability to apply core coaching models and techniques in real-world professional contexts.

City & Guilds Level 2 Award in Employment and Personal Learning at Work, City & Guilds Level 2 Extended Award in Personal Learning at Work , City & Guilds Level 2 Certificate in Employment and Personal Learning at Work

27 guidance points3 criteria

Managing yourself

This element focuses on developing personal effectiveness through managing oneself in work and life contexts. Learners explore how balancing personal and professional demands, adopting healthy habits, and applying efficient work methods enhance productivity and well-being. Practical analysis of self-management competencies enables identification of strengths and areas for improvement to support career readiness.

City & Guilds Level 2 Introductory Award in Employability Skills, City & Guilds Level 2 Award in Employability Skills

14 guidance points2 criteria

Introducing pipework skills

This subtopic introduces learners to fundamental pipework skills using plastic materials, focusing on both supply and waste systems. It develops practical competencies in selecting appropriate resources, measuring, cutting, and joining pipes, and testing completed installations, ensuring readiness for basic plumbing tasks in construction or maintenance settings.

City & Guilds Entry Level Introductory Award in Employability Skills (Entry 3), City & Guilds Entry Level Award in Employability Skills (Entry 3), City & Guilds Entry Level Extended Award in Employability Skills (Entry 2) +1 more

28 guidance points4 criteria

Customer service in the hospitality industry

This subtopic introduces learners to the fundamental principles of customer service within the hospitality industry, emphasizing how positive interactions enhance guest satisfaction and business reputation. It covers essential communication skills and the impact of personal presentation on customer perceptions, preparing learners for real-world service roles.

City & Guilds Entry Level Award in Skills for Working Life (Entry 3), City & Guilds Entry Level Certificate in Skills for Working Life (Entry 3), City & Guilds Entry Level Diploma in Skills for Working Life (Entry 3) +1 more

27 guidance points4 criteria

Introduction to the Hospitality Industry

This subtopic introduces learners to the broad scope and structure of the hospitality industry, covering key sectors such as hotels, restaurants, bars, and events, and how they interrelate to provide guest experiences. It emphasises the practical application of this knowledge in identifying entry points for employment and understanding the hierarchy of roles, enabling learners to navigate career opportunities effectively.

City & Guilds Level 1 Award for Skills for Employment in the Hospitality Industry

4 guidance points

Preparing for an interview

This subtopic equips learners with the fundamental knowledge and practical strategies needed to navigate the job interview process effectively. It focuses on self-awareness, enabling learners to identify and articulate their personal skills, qualities, experiences, and qualifications in a professional context, while also guiding them through proactive preparation techniques such as researching the employer and anticipating questions to enhance their confidence and performance.

City & Guilds Level 2 Introductory Award in Employability Skills, City & Guilds Level 2 Award in Employability Skills

16 guidance points2 criteria

Communicating Solutions to Others

This element focuses on developing the ability to articulate solutions to workplace problems clearly and persuasively, while effectively handling queries and objections from colleagues or managers. It also emphasises self-evaluation of communication performance to foster continuous improvement.

City & Guilds Level 2 Award in Employment and Personal Learning at Work, City & Guilds Level 2 Certificate in Employment and Personal Learning at Work, City & Guilds Level 2 Extended Award in Personal Learning at Work

25 guidance points3 criteria

Introducing site carpentry skills

This subtopic introduces learners to the fundamental resources and techniques required for basic site carpentry, focusing on the production of simple timber joints. It emphasizes the correct selection and safe use of hand tools and materials, enabling learners to develop practical skills in measuring, cutting, and assembling joints accurately.

City & Guilds Entry Level Introductory Award in Employability Skills (Entry 3), City & Guilds Entry Level Award in Employability Skills (Entry 3), City & Guilds Entry Level Certificate in Employability Skills (Entry 2) +1 more

32 guidance points4 criteria

Introduction to working in a person-centred way in health and adult care

This subtopic introduces the foundational principles of person-centred practice within health and adult care settings. It emphasises the importance of placing the individual at the heart of their own care, respecting their values, preferences, and autonomy. Learners explore how to apply these principles through effective communication, promoting dignity, and supporting individuals to make informed choices about their daily lives and care.

City & Guilds Level 1 Certificate for Skills for Working in the Health Care, Adult Care and Child Care Sectors

9 guidance points

Dealing with challenges

This subtopic focuses on equipping learners with the ability to recognise, understand, and effectively manage various workplace challenges. It covers the spectrum of challenges from personal setbacks to team conflicts and task-related obstacles, emphasising the development of resilience and a constructive mindset. Practical application includes applying coping strategies and demonstrating positive responses that are valued by employers.

City & Guilds Level 2 Extended Certificate in Employability Skills , City & Guilds Level 2 Certificate in Employability Skills, City & Guilds Level 2 Certificate in Employment and Personal Learning at Work +6 more

61 guidance points9 criteria

Introduction to working in health care, adult care and child care

This element introduces the fundamental structure of the health care, adult care, and child care sectors, covering the types of services available, the various job roles within them, the essential skills and attitudes required by workers, and the key legislation, principles, and values that underpin safe and effective practice. Learners gain a broad awareness to support informed career choices and understand the professional standards expected in these sectors.

City & Guilds Level 1 Certificate for Skills for Working in the Health Care, Adult Care and Child Care Sectors, City & Guilds Level 1 Award in Employability Skills

15 guidance points2 criteria

Cut building materials

This element develops the essential vocational skill of cutting building materials accurately using a range of hand tools. Learners will gain practical experience in selecting appropriate tools, following safety procedures, and achieving cuts to specified dimensions. Mastery of these basic techniques is fundamental for progression in construction and related trades.

City & Guilds Entry Level Award in Skills for Working Life (Entry 3), City & Guilds Entry Level Certificate in Skills for Working Life (Entry 3), City & Guilds Entry Level Diploma in Skills for Working Life (Entry 3) +1 more

41 guidance points4 criteria

Teamworking skills

This subtopic explores the dynamics of effective teamworking in workplace settings, emphasizing its critical role in employability. Learners examine team roles, communication, conflict resolution, and goal achievement through practical collaboration and reflective practice.

City & Guilds Level 2 Introductory Award in Employability Skills, City & Guilds Level 2 Award in Employability Skills

18 guidance points2 criteria

Investigating rights and responsibilities at work

This element explores the fundamental rights and responsibilities of employees within the UK hospitality sector, covering key aspects like employment contracts, working time regulations, health and safety, and anti-discrimination laws. It equips learners with essential knowledge to navigate workplace expectations and understand the legal protections that underpin fair treatment, directly supporting their readiness for employment in the industry.

City & Guilds Level 1 Award for Skills for Employment in the Hospitality Industry, City & Guilds Level 1 Certificate for Skills for Working in the Health Care, Adult Care and Child Care Sectors, City & Guilds Entry Level Introductory Award in Employability Skills (Entry 3) +6 more

58 guidance points9 criteria

Maintain a fence

This element introduces learners to the fundamental principles of fence maintenance, covering routine inspection, basic repair techniques, and the importance of upkeep for safety, security, and appearance. Practical application involves hands-on tasks such as identifying damage, replacing broken components, tightening fixings, and applying protective treatments under supervision.

City & Guilds Entry Level Certificate in Skills for Working Life (Entry 2), City & Guilds Entry Level Award in Skills for Working Life (Entry 2)

16 guidance points2 criteria

Introducing Tiling Skills

This subtopic introduces learners to the essential skills of tiling, focusing on identifying and selecting appropriate resources such as tiles, adhesives, and tools, preparing the work area safely and effectively, and applying basic techniques to fix tiles. It provides foundational practical competencies for those pursuing entry-level roles in construction or maintenance, emphasizing accuracy, cleanliness, and adherence to health and safety standards.

City & Guilds Entry Level Introductory Award in Employability Skills (Entry 3), City & Guilds Entry Level Award in Employability Skills (Entry 3), City & Guilds Entry Level Certificate in Employability Skills (Entry 2) +1 more

36 guidance points4 criteria

Clean poultry accommodation by hand

This subtopic equips learners with the practical skill of manually cleaning poultry housing and the underpinning knowledge of why such cleaning is vital. It covers biosecurity, animal welfare, and the correct use of tools and protective equipment to maintain a hygienic environment for poultry. Mastery of these routines is essential for preventing disease and promoting healthy livestock management in agricultural settings.

City & Guilds Entry Level Diploma in Skills for Working Life (Entry 2)

8 guidance points

Understanding conflict at work

This subtopic focuses on identifying common causes of workplace conflict (e.g., poor communication, resource scarcity) and their detrimental effects (e.g., low morale, reduced productivity). It equips learners to recognise unacceptable behaviours such as bullying and harassment, and to apply preventative strategies like clear policies and mediation to foster a positive work environment.

City & Guilds Level 2 Award in Employability Skills, City & Guilds Level 2 Introductory Award in Employability Skills, City & Guilds Level 1 Award for Skills for Employment in the Hospitality Industry +1 more

28 guidance points4 criteria

Introduction to developing parenting skills

This subtopic introduces learners to the foundational concepts of parenting, including the parental role, children’s rights, effective communication, behaviour management, and learning through daily activities. It equips learners with practical insights for fostering a nurturing family environment and recognising the need for parental self-care.

City & Guilds Entry Level Introductory Award in Employability Skills (Entry 3), City & Guilds Entry Level Award in Employability Skills (Entry 3), City & Guilds Entry Level Extended Award in Employability Skills (Entry 2) +1 more

37 guidance points4 criteria

Maintain a footpath

This subtopic introduces the essential skills required to maintain a footpath, focusing on basic clearing, weeding, and safety checks. Learners will develop practical abilities to keep pathways safe and tidy, which is directly applicable to entry-level roles in grounds maintenance or horticulture.

City & Guilds Entry Level Certificate in Skills for Working Life (Entry 2), City & Guilds Entry Level Award in Skills for Working Life (Entry 2)

17 guidance points2 criteria

Keeping safe

This element focuses on identifying and managing risks to personal safety within hospitality environments, from kitchen hazards to customer-facing threats. It equips learners with practical strategies to minimise risks such as slips, burns, or aggressive behaviour, and ensures they know how to access support through workplace procedures and emergency services. Mastery of this content is essential for maintaining a safe, professional stance in fast-paced hospitality settings.

City & Guilds Level 1 Award for Skills for Employment in the Hospitality Industry, City & Guilds Level 1 Certificate for Skills for Working in the Health Care, Adult Care and Child Care Sectors, City & Guilds Level 1 Certificate for Skills for Working in the Retail Industry +2 more

32 guidance points5 criteria

Decorate greenware

This element focuses on developing the practical skills needed to decorate unfired clay objects, known as greenware. Learners will explore a range of decorative techniques suitable for entry-level ceramics, including slip application, carving, stamping, and underglaze painting. The emphasis is on safe working practices, correct tool use, and achieving a consistent finish, preparing learners for further study or employment in craft and creative industries.

City & Guilds Entry Level Award in Skills for Working Life (Entry 3), City & Guilds Entry Level Certificate in Skills for Working Life (Entry 3), City & Guilds Entry Level Diploma in Skills for Working Life (Entry 3) +1 more

33 guidance points4 criteria

Communication in the Workplace

This element focuses on the fundamental role of effective communication in the workplace, encompassing verbal exchanges, non-verbal cues, and written correspondence. Learners explore how positive interaction fosters collaboration, reduces misunderstandings, and enhances professional relationships, while developing practical skills to communicate clearly, respectfully, and appropriately in diverse workplace scenarios.

City & Guilds Level 2 Certificate in Employment and Personal Learning at Work, City & Guilds Level 2 Award in Employment and Personal Learning at Work, City & Guilds Level 2 Extended Award in Personal Learning at Work

23 guidance points3 criteria

Disinfect poultry accommodation

This subtopic develops learners' practical ability to disinfect poultry accommodation effectively, ensuring a clean and disease-free environment for birds. It emphasises the importance of following correct procedures, from removing organic matter to applying the right disinfectant at the correct concentration, while strictly adhering to health and safety protocols. Mastery of these skills is essential for maintaining biosecurity and preventing outbreaks in poultry keeping.

City & Guilds Entry Level Award in Skills for Working Life (Entry 3), City & Guilds Entry Level Certificate in Skills for Working Life (Entry 3), City & Guilds Entry Level Diploma in Skills for Working Life (Entry 3) +1 more

36 guidance points4 criteria

Using tools and equipment

This element equips learners with essential practical skills for selecting, using, maintaining and storing a variety of tools and equipment safely. Emphasis is placed on adherence to health and safety regulations, prolonging tool life through routine care, and contributing to an efficient and organised workplace environment.

City & Guilds Level 2 Introductory Award in Employability Skills, City & Guilds Level 2 Award in Employability Skills

16 guidance points2 criteria

Introduction to customer service

This subtopic introduces fundamental customer service concepts crucial for retail employment, emphasizing personal appearance, distinguishing between internal and external customers, and applying appropriate communication styles. It provides learners with the foundational knowledge to interact professionally with both colleagues and customers, enhancing service quality and workplace effectiveness.

City & Guilds Level 1 Certificate for Skills for Working in the Retail Industry, City & Guilds Entry Level Award in Employability Skills (Entry 3), City & Guilds Level 1 Award in Employability Skills +2 more

34 guidance points5 criteria

Introduction to drug and alcohol awareness

This element provides learners with foundational knowledge about substance use and misuse, crucial for maintaining personal safety and workplace wellbeing. It distinguishes between soft and alcoholic drinks, legal and illegal drugs, and explores the physical, mental, and social effects of misuse. Learners also identify sources of support, empowering them to make informed decisions and seek help when needed.

City & Guilds Entry Level Introductory Award in Employability Skills (Entry 3), City & Guilds Level 1 Certificate for Skills for Working in the Retail Industry, City & Guilds Entry Level Award in Employability Skills (Entry 3) +2 more

33 guidance points5 criteria

Collect and sort poultry eggs

This element introduces learners to the essential workplace skill of collecting and sorting poultry eggs, a common task in agricultural and food production environments. Learners will develop practical techniques for safe egg handling, identifying quality, and following hygiene and biosecurity protocols. Mastery of these foundational tasks prepares individuals for supported employment or further training in animal care or farming sectors.

City & Guilds Entry Level Diploma in Skills for Working Life (Entry 2)

8 guidance points

Make a round posy arrangement

This element develops practical floristry skills by teaching learners to construct a symmetrical round posy arrangement, which is a fundamental technique in the floral industry. It emphasizes neat presentation, appropriate material selection, and safe working practices, building confidence for entry-level roles in retail or hospitality settings where basic floral displays are required.

City & Guilds Entry Level Award in Skills for Working Life (Entry 2), City & Guilds Entry Level Certificate in Skills for Working Life (Entry 2)

12 guidance points2 criteria

Valuing customers

This subtopic explores the critical role customers play in organisational success, focusing on strategies to build and maintain customer confidence, retention, and loyalty. Learners will develop practical skills for effective customer interaction and relationship-building, essential for enhancing service quality and driving business growth. It equips learners with the interpersonal skills needed to value customers in any workplace setting.

City & Guilds Level 2 Introductory Award in Employability Skills, City & Guilds Level 2 Award in Employability Skills

16 guidance points2 criteria

Drill holes in metal

This subtopic focuses on the safe and accurate drilling of holes in metal, a fundamental skill in many vocational contexts. Learning to correctly identify and use tools such as the centre punch, twist drill bit, and pillar drill ensures precise outcomes and minimises workplace hazards. Mastery of these basics supports progression to more advanced fabrication and engineering tasks.

City & Guilds Entry Level Certificate in Skills for Working Life (Entry 3), City & Guilds Entry Level Award in Skills for Working Life (Entry 3), City & Guilds Entry Level Diploma in Skills for Working Life (Entry 3) +1 more

35 guidance points4 criteria

Contributing to Meetings

This element focuses on the practical skills and knowledge required to actively participate in workplace meetings. Learners will explore the typical structure and roles within meetings, how to prepare effectively through agenda review and documentation, and strategies to contribute meaningfully and professionally in a way that adds value to the discussion and decision-making process. Application is centred on real-world scenarios where clear communication and collaboration are essential for team and organisational success.

City & Guilds Level 2 Award in Employment and Personal Learning at Work, City & Guilds Level 2 Certificate in Employment and Personal Learning at Work, City & Guilds Level 2 Extended Award in Personal Learning at Work

22 guidance points3 criteria

Make a slab-built box

Explore the craft of constructing a clay box using the slab-building method, a fundamental hand-building technique that develops fine motor skills, attention to detail, and the ability to follow sequential instructions. This practical activity supports employability by fostering precision, patience, and problem-solving, while introducing basic ceramic processes applicable to creative, construction, and manual trades.

City & Guilds Entry Level Certificate in Skills for Working Life (Entry 2), City & Guilds Entry Level Award in Skills for Working Life (Entry 2)

16 guidance points2 criteria

Create a good impression on customers

This subtopic introduces learners to the essential skills of professional presentation and customer interaction in the workplace. It covers understanding and applying appropriate dress codes for different job roles, recognising the impact of first impressions on customer relationships, and developing practical strategies to meet and exceed customer expectations. These competencies are vital for building trust, ensuring customer satisfaction, and maintaining a positive company reputation.

City & Guilds Entry Level Extended Certificate in Employability Skills (Entry 3), City & Guilds Entry Level Diploma in Employability Skills (Entry 3), City & Guilds Entry Level Certificate in Employability Skills (Entry 3) +5 more

51 guidance points8 criteria

Drill holes in wood-based materials

This element develops core practical skills in drilling holes into wood-based materials such as plywood, MDF, and softwood, essential for entry-level construction, manufacturing, or home improvement. Learners gain hands-on experience in selecting appropriate drill bits for specific tasks and apply safe operating procedures to produce clean, accurate holes.

City & Guilds Entry Level Award in Skills for Working Life (Entry 3), City & Guilds Entry Level Certificate in Skills for Working Life (Entry 3), City & Guilds Entry Level Diploma in Skills for Working Life (Entry 3) +1 more

31 guidance points4 criteria

Introduction to the hospitality industry

This subtopic introduces learners to the hospitality industry, focusing on its main outlets such as hotels, restaurants, bars, and contract catering. Learners will explore the diverse job opportunities available, from front-of-house roles like receptionists and waiters to back-of-house positions like chefs and housekeeping staff, preparing them for potential career pathways.

City & Guilds Entry Level Introductory Award in Employability Skills (Entry 3), City & Guilds Entry Level Award in Employability Skills (Entry 3), City & Guilds Entry Level Extended Award in Employability Skills (Entry 2) +1 more

30 guidance points4 criteria

Parenting Awareness

This element introduces learners to the fundamental responsibilities of caring for a baby, emphasizing the practical, emotional, and financial demands involved. It explores the range of support services available to parents, from healthcare professionals to community groups, and instills essential knowledge on safeguarding and promoting infant safety. The focus is on building real-world parenting awareness that underpins effective care practices in health, adult care, and child care settings.

City & Guilds Level 1 Certificate for Skills for Working in the Health Care, Adult Care and Child Care Sectors, City & Guilds Entry Level Introductory Award in Employability Skills (Entry 3), City & Guilds Entry Level Award in Employability Skills (Entry 3) +4 more

49 guidance points7 criteria

Preparing for work

This element focuses on equipping learners with the self-awareness and research skills needed to enter the hospitality industry. It guides candidates to identify their own strengths and areas for development, explore job roles within hospitality, and understand what employers seek, enabling them to present themselves effectively to potential employers.

City & Guilds Level 1 Award for Skills for Employment in the Hospitality Industry, City & Guilds Level 1 Certificate for Skills for Working in the Retail Industry, City & Guilds Level 1 Introductory Award in Employability Skills +1 more

33 guidance points4 criteria

Drug awareness

This element provides learners with essential knowledge about drugs, including the legal distinctions between substances, the UK classification system, and the physical, psychological, and social effects of drug misuse. It equips individuals with an understanding of the broader impacts on employability and personal life, alongside signposting to appropriate support services to promote informed decision-making and workplace safety.

City & Guilds Level 2 Certificate in Employability Skills, City & Guilds Level 2 Extended Certificate in Employability Skills , City & Guilds Level 1 Diploma in Employability Skills +3 more

51 guidance points6 criteria

Edge and repair a footpath

This element focuses on the practical skills needed to maintain and improve footpaths by edging and repairing them. Learners will develop competencies in selecting appropriate tools, applying safe working practices, and executing techniques to restore footpaths to a functional and aesthetically acceptable standard, essential for roles in grounds maintenance and landscaping.

City & Guilds Entry Level Diploma in Skills for Working Life (Entry 3), City & Guilds Entry Level Award in Skills for Working Life (Entry 3), City & Guilds Entry Level Certificate in Skills for Working Life (Entry 3) +1 more

34 guidance points4 criteria

Recognise the benefits of having a work/life balance

This element explores the concept of work/life balance, particularly its significance within the demanding health, adult care and child care sectors. Learners will examine how effectively using leisure time—through hobbies, rest, and social interaction—can mitigate stress, enhance job satisfaction, and prevent burnout, ultimately contributing to sustained quality care.

City & Guilds Level 1 Certificate for Skills for Working in the Health Care, Adult Care and Child Care Sectors, City & Guilds Level 1 Introductory Award in Employability Skills, City & Guilds Level 1 Award in Employability Skills

20 guidance points3 criteria

Mix and lay concrete

This subtopic introduces learners to the fundamental techniques of mixing and laying concrete for small-scale construction tasks. It covers the safe selection of materials, correct proportioning, mixing consistency, and basic placing and finishing methods. Mastery of these skills supports employability in construction and grounds maintenance roles.

City & Guilds Entry Level Certificate in Skills for Working Life (Entry 2), City & Guilds Entry Level Award in Skills for Working Life (Entry 2)

18 guidance points2 criteria

Recognising employment opportunities

This subtopic introduces learners to the diverse employment landscape within the hospitality sector, from permanent roles to zero-hour contracts. It defines the labour market and equips learners with the skills to locate and access job opportunities, including those not publicly advertised—the hidden labour market. Understanding these concepts is essential for effective job seeking and career planning in a dynamic industry.

City & Guilds Level 1 Award for Skills for Employment in the Hospitality Industry, City & Guilds Level 1 Certificate for Skills for Working in the Retail Industry, City & Guilds Level 1 Introductory Award in Employability Skills

21 guidance points3 criteria

Edge up an amenity area

This subtopic focuses on the practical skill of maintaining neat, well-defined borders around lawns, flowerbeds, or shrubberies using appropriate hand tools. Learners will develop the ability to select and safely use equipment such as edging shears or half-moon edgers to create sharp boundaries that enhance the visual appeal and health of amenity areas. This foundational horticultural skill is essential for the upkeep of public parks, gardens, and landscaped environments.

City & Guilds Entry Level Diploma in Skills for Working Life (Entry 3), City & Guilds Entry Level Award in Skills for Working Life (Entry 3), City & Guilds Entry Level Certificate in Skills for Working Life (Entry 3) +1 more

36 guidance points4 criteria

Rights and responsibilities in the workplace

This subtopic introduces learners to the fundamental employment rights and responsibilities within health, adult, and child care settings. It emphasises the legal and ethical obligations that underpin safe practice, including the critical importance of health and safety rules in protecting both employees and vulnerable service users. Understanding these concepts ensures that entry-level practitioners can contribute to a culture of safety and accountability.

City & Guilds Level 1 Certificate for Skills for Working in the Health Care, Adult Care and Child Care Sectors, City & Guilds Level 1 Award for Skills for Employment in the Hospitality Industry, City & Guilds Level 1 Certificate for Skills for Working in the Retail Industry +1 more

23 guidance points4 criteria

Mix cement bonding materials by hand

This subtopic centers on the hands-on skill of manually blending cementitious bonding agents like mortar or plaster, a foundational task in construction trades. Learners focus on accurate material proportioning, effective manual mixing methods, and essential health and safety practices to produce a workable, consistent mix fit for purpose.

City & Guilds Entry Level Certificate in Skills for Working Life (Entry 2), City & Guilds Entry Level Award in Skills for Working Life (Entry 2)

17 guidance points2 criteria

Introduction to retail

This topic introduces learners to the broad spectrum of the retail industry, exploring the diversity of retailer types, their typical locations, and the evolving methods customers use to shop. It also covers the range of services retailers provide and the various job roles within a retail setting, equipping learners with foundational knowledge crucial for any entry-level position in the sector.

City & Guilds Level 1 Certificate for Skills for Working in the Retail Industry

9 guidance points

Lift and handle safely

This element focuses on developing learners' practical ability to lift, handle, and move objects safely in a workplace setting, while also ensuring they understand the importance of safe manual handling to prevent injury. Learners must demonstrate correct techniques for different types of loads and explain the consequences of improper lifting, linking these skills to real-world employability scenarios. Mastery of this unit underpins health and safety compliance and personal wellbeing in any job role.

City & Guilds Entry Level Introductory Award in Employability Skills (Entry 3), City & Guilds Entry Level Award in Employability Skills (Entry 3), City & Guilds Entry Level Certificate in Employability Skills (Entry 2) +1 more

25 guidance points4 criteria

Applying for a Job

This element focuses on equipping learners with the practical skills to identify and utilise diverse job application methods, from online portals to speculative approaches. It emphasises the importance of tailoring applications to specific roles, presenting documents professionally, and critically reflecting on the strengths and weaknesses of one's own application to continuously improve employability.

City & Guilds Level 2 Award in Employment and Personal Learning at Work, City & Guilds Level 2 Certificate in Employment and Personal Learning at Work, City & Guilds Level 2 Extended Award in Personal Learning at Work

21 guidance points3 criteria

Assist with catching and restraining a small animal

This subtopic focuses on the practical skills required to safely catch and restrain a small animal, such as a rabbit or guinea pig, in a controlled and humane manner. Learners will develop an understanding of appropriate handling techniques, the importance of minimizing stress to the animal, and the use of simple equipment like towels or carriers. Mastery ensures the animal’s welfare is maintained during routine care or veterinary assistance.

City & Guilds Entry Level Award in Skills for Working Life (Entry 3), City & Guilds Entry Level Diploma in Skills for Working Life (Entry 3), City & Guilds Entry Level Certificate in Skills for Working Life (Entry 3)

25 guidance points3 criteria

Assist with cleaning housing for small animals

This subtopic covers the essential skills required to safely and effectively clean and disinfect accommodation for small animals such as rabbits, guinea pigs, hamsters, and birds. Learners will demonstrate competence in following hygiene protocols, using appropriate cleaning materials, and ensuring the welfare of animals during the process, promoting a healthy living environment and preventing disease transmission.

City & Guilds Entry Level Award in Skills for Working Life (Entry 2), City & Guilds Entry Level Certificate in Skills for Working Life (Entry 2)

16 guidance points2 criteria

Assertive living

This element equips learners with essential interpersonal skills for the hospitality industry, focusing on recognising passive, aggressive, and assertive behaviours. It explores how self-esteem influences professional interactions and provides strategies to manage stress effectively. By understanding these concepts, learners can communicate confidently, handle challenging situations, and enhance customer service.

City & Guilds Level 1 Award for Skills for Employment in the Hospitality Industry, City & Guilds Level 1 Award in Employability Skills, City & Guilds Level 1 Introductory Award in Employability Skills +1 more

27 guidance points4 criteria

Safe learning in the workplace

This element introduces learners to the foundational health and safety principles essential for a safe hospitality workplace, covering key legislation, hazard identification, risk reduction strategies, and practical risk assessment skills. Learners will explore how to recognize common hazards such as slips, trips, manual handling risks, and food safety dangers, and apply control measures to prevent accidents. The content directly supports workplace readiness by ensuring learners understand both their legal responsibilities and their role in maintaining a safe environment for colleagues, customers, and themselves.

City & Guilds Level 1 Award for Skills for Employment in the Hospitality Industry, City & Guilds Level 1 Certificate for Skills for Working in the Retail Industry, City & Guilds Entry Level Introductory Award in Employability Skills (Entry 3) +1 more

29 guidance points4 criteria

Move a farm animal

This subtopic covers the essential practical skills required to safely and calmly move a farm animal, such as a sheep or cow, within a work environment. Learners will apply principles of animal behaviour, health and safety, and correct handling techniques to ensure both human and animal welfare during the movement.

City & Guilds Entry Level Certificate in Skills for Working Life (Entry 2), City & Guilds Entry Level Award in Skills for Working Life (Entry 2)

18 guidance points2 criteria

Dealing with conflict

This subtopic explores the nature of workplace conflict, its common causes, and practical resolution strategies, alongside the attitudes and behaviours that facilitate positive outcomes. Learners gain insight into employee rights and responsibilities, enabling them to identify and address unacceptable behaviour in line with organisational policies and legal frameworks, which is crucial for maintaining a respectful and productive working environment.

City & Guilds Level 2 Award in Employment and Personal Learning at Work, City & Guilds Level 2 Certificate in Employment and Personal Learning at Work, City & Guilds Level 2 Extended Award in Personal Learning at Work

25 guidance points3 criteria

Introduction to retail

This element introduces learners to the diverse retail landscape, covering store types, locations, shopping methods, customer services, and job roles. Gaining this foundational knowledge helps learners understand how retail businesses operate and the wide range of opportunities within the sector, preparing them for further study or entry-level employment.

City & Guilds Entry Level Award in Employability Skills (Entry 3)

9 guidance points

Paint a plastered wall to an acceptable emulsion finish

This unit focuses on the fundamental skills required to paint a plastered wall using emulsion paint to a standard acceptable in both domestic and industrial settings. Learners will develop proficiency in surface preparation, material selection, application techniques, and finishing quality, which are essential for progressing in the painting and decorating trade. Mastery of these skills supports employability in construction, maintenance, and renovation sectors.

City & Guilds Entry Level Certificate in Skills for Working Life (Entry 2), City & Guilds Entry Level Award in Skills for Working Life (Entry 2)

14 guidance points2 criteria

Developing confidence for work

This subtopic explores the critical role of self-confidence in enhancing workplace performance, effective communication, and career progression. It examines how assertive behaviour underpins confidence by promoting clear, respectful self-expression and boundary-setting. Learners will apply strategies to build and maintain confidence, enabling them to navigate challenges, embrace opportunities, and demonstrate professional competence.

City & Guilds Level 2 Certificate in Employment and Personal Learning at Work, City & Guilds Level 2 Extended Award in Personal Learning at Work , City & Guilds Level 2 Award in Employment and Personal Learning at Work

24 guidance points3 criteria

Introduction to working with vulnerable adults

This subtopic introduces the foundational knowledge required for those beginning to work with vulnerable adults, focusing on defining vulnerability and abuse within a care context. It explores the duty of care to recognise and minimise risks of abuse, emphasising practical safeguarding principles that underpin ethical employability skills in health and social care settings.

City & Guilds Level 1 Introductory Award in Employability Skills, City & Guilds Level 1 Award in Employability Skills

15 guidance points2 criteria

Sex and relationship Education

This subtopic provides foundational knowledge of sex and relationships essential for care sector workers. Learners explore diverse relationships, cultural influences, consent, legal frameworks, reproductive biology, contraception methods, and support agencies. The content is applied to practical care scenarios, enabling safe, respectful, and informed interactions with service users and signposting to appropriate services.

City & Guilds Level 1 Certificate for Skills for Working in the Health Care, Adult Care and Child Care Sectors

9 guidance points

Developing Enterprise Skills

This subtopic equips learners with the practical skills to conceive, plan, execute, and review a small-scale enterprise project, mirroring real-world entrepreneurial processes. It integrates commercial awareness, resource management, and reflective practice to build confidence for self-employment or intrapreneurial roles.

City & Guilds Level 2 Extended Award in Personal Learning at Work , City & Guilds Level 2 Certificate in Employment and Personal Learning at Work, City & Guilds Level 2 Award in Employment and Personal Learning at Work

22 guidance points3 criteria

Understanding assertive behaviour

Assertive behaviour involves expressing one's thoughts, feelings, and needs openly and honestly while respecting others. In the hospitality industry, assertiveness is crucial for effective teamwork, handling customer complaints professionally, and maintaining a positive work environment. It leads to improved communication, reduced workplace stress, and enhanced guest satisfaction.

City & Guilds Level 1 Award for Skills for Employment in the Hospitality Industry, City & Guilds Level 1 Certificate for Skills for Working in the Health Care, Adult Care and Child Care Sectors

14 guidance points2 criteria

Personal presentation and hygiene

This subtopic focuses on the critical role that personal hygiene and presentation play in securing and maintaining employment. Learners explore daily hygiene practices, grooming, and appropriate dress, understanding how these factors influence first impressions, workplace relationships, and customer perceptions. The knowledge gained is directly applied to preparing for work placements and demonstrating professionalism in any job role.

City & Guilds Entry Level Introductory Award in Employability Skills (Entry 3), City & Guilds Level 1 Certificate for Skills for Working in the Retail Industry, City & Guilds Entry Level Award in Employability Skills (Entry 3)

20 guidance points3 criteria

Developing Group and Teamwork Communication Skills

This subtopic centres on equipping learners with essential communication techniques for collaborative environments, ensuring they can clearly express ideas, actively listen, and respect diverse perspectives. It emphasizes the practical application of these skills in workplace team scenarios, from formal meetings to informal discussions, fostering effective cooperation and professional relationships. Mastery of these competencies is crucial for maintaining a harmonious and productive work atmosphere, directly impacting overall team performance.

City & Guilds Level 2 Extended Award in Personal Learning at Work , City & Guilds Level 2 Award in Employment and Personal Learning at Work, City & Guilds Level 2 Certificate in Employment and Personal Learning at Work

22 guidance points3 criteria

Feed young farm animals

This subtopic introduces learners to the essential care skill of feeding milk substitute to young farm animals, such as calves or lambs. It covers the reasons for using milk replacer, including maternal unavailability or production demands, and the practical steps required to prepare and administer feeds safely and hygienically, ensuring animal welfare and growth. Learners gain hands-on experience relevant to entry-level roles in animal care and agriculture.

City & Guilds Entry Level Diploma in Skills for Working Life (Entry 3), City & Guilds Entry Level Certificate in Skills for Working Life (Entry 3), City & Guilds Entry Level Award in Skills for Working Life (Entry 3)

27 guidance points3 criteria

Understanding child development

This element introduces learners to the fundamental principles of child development, emphasizing holistic growth across physical, cognitive, emotional, and social domains. It explores the critical role of play as a vehicle for learning and development, and underscores the importance of creating environments that are both safe and stimulating to support children's well-being and progression. Mastery of this content equips learners with the foundational knowledge essential for effective practice in health, care, and child care settings.

City & Guilds Level 1 Certificate for Skills for Working in the Health Care, Adult Care and Child Care Sectors

8 guidance points

Plan and make a journey using public transport

This element assesses the candidate's ability to independently plan and undertake a journey on public transport, a fundamental skill for accessing employment, training, and community resources. Candidates must demonstrate practical competence in identifying a suitable route, interpreting timetables, purchasing appropriate tickets, and managing the journey safely and punctually. Successful achievement confirms readiness for workplace travel requirements and builds confidence for independent mobility.

City & Guilds Entry Level Introductory Award in Employability Skills (Entry 3), City & Guilds Entry Level Award in Employability Skills (Entry 3)

14 guidance points2 criteria

Prepare for and attend an interview

This element equips learners with the practical skills needed to prepare for and attend a retail job interview, covering research, presentation, and communication techniques. It emphasises the importance of making a positive first impression and effectively demonstrating suitability for a role in the retail industry. Mastery of these skills directly enhances employability by enabling confident and professional engagement with potential employers.

City & Guilds Level 1 Certificate for Skills for Working in the Retail Industry, City & Guilds Entry Level Introductory Award in Employability Skills (Entry 3), City & Guilds Entry Level Award in Employability Skills (Entry 3)

23 guidance points3 criteria

Understanding children's social and emotional development

This subtopic explores the fundamental social and emotional needs of children from birth through adolescence, including attachment, security, self-esteem, and relationships. It examines how behaviour patterns are acquired through environmental influences, modeling, and reinforcement, providing essential knowledge for practitioners to support healthy development. Understanding these processes enables care workers to create nurturing environments that foster positive social interactions and emotional well-being in children.

City & Guilds Level 1 Certificate for Skills for Working in the Health Care, Adult Care and Child Care Sectors

6 guidance points

Finish wood-based surfaces

This topic covers finishing wood-based surfaces, including sanding, applying finishes, and achieving a smooth result. Learners will develop practical skills in wood finishing.

City & Guilds Entry Level Diploma in Skills for Working Life (Entry 3), City & Guilds Entry Level Award in Skills for Working Life (Entry 3), City & Guilds Entry Level Certificate in Skills for Working Life (Entry 3)

23 guidance points3 criteria

Plant an area to attract wildlife

This subtopic focuses on the practical skill of planting flora to create a wildlife-friendly habitat, alongside developing basic ecological knowledge of common species found in local green spaces. Learners will demonstrate how to select and correctly install plants that provide food and shelter for birds, insects, and small mammals, linking theory to hands-on environmental stewardship.

City & Guilds Entry Level Certificate in Skills for Working Life (Entry 2), City & Guilds Entry Level Award in Skills for Working Life (Entry 2)

17 guidance points2 criteria

Developing Meeting Skills

This subtopic focuses on developing effective meeting skills essential for workplace collaboration. Learners explore the varied purposes of meetings, from decision-making to information sharing, and become familiar with formal meeting conventions such as agenda-setting and minute-taking. Practical participation skills are honed through simulated or real meetings, emphasizing active listening, constructive contributions, and professional etiquette.

City & Guilds Level 2 Extended Award in Personal Learning at Work , City & Guilds Level 2 Award in Employment and Personal Learning at Work, City & Guilds Level 2 Certificate in Employment and Personal Learning at Work

18 guidance points3 criteria

Understanding personal finance for employment

This subtopic equips learners with foundational financial literacy skills essential for employment, focusing on interpreting various salary expressions (hourly rate, annual salary, gross vs. net pay), dissecting payslip components, and constructing a personal budget to manage work-related costs. Mastery of these concepts enables individuals to evaluate job offers accurately, understand deductions, and plan finances for stable employment in the hospitality sector. Practical application includes real-world scenario analysis to ensure readiness for workplace financial responsibilities.

City & Guilds Level 1 Award for Skills for Employment in the Hospitality Industry, City & Guilds Level 1 Certificate for Skills for Working in the Health Care, Adult Care and Child Care Sectors

12 guidance points2 criteria

Exploring equality and diversity

This element explores the fundamental concepts of equality and diversity, crucial for personal development and workplace success. Learners will examine the meanings of equality and diversity, understand how stereotyping, prejudice, and discrimination manifest and their detrimental effects on individuals and organisations. The knowledge gained supports learners in recognising the importance of inclusive practices and legal frameworks that underpin fair treatment in society and employment.

City & Guilds Level 2 Extended Certificate in Employability Skills , City & Guilds Level 2 Certificate in Employability Skills

14 guidance points2 criteria

Fit and remove a rug

This subtopic focuses on the essential practical skill of fitting and removing a rug from a horse, a routine task in equine care that directly impacts animal welfare and handler safety. Learners must demonstrate competence in selecting, fitting, and removing rugs correctly and safely, understanding the reasons behind each step to prevent injury and discomfort.

City & Guilds Entry Level Diploma in Skills for Working Life (Entry 3), City & Guilds Entry Level Certificate in Skills for Working Life (Entry 3), City & Guilds Entry Level Award in Skills for Working Life (Entry 3)

26 guidance points3 criteria

Developing own Interpersonal Skills

This unit covers developing interpersonal skills, including self-awareness, time management, stress management, constructive criticism, confidence, body language, and assertiveness.

City & Guilds Level 2 Certificate in Employment and Personal Learning at Work, City & Guilds Level 2 Award in Employment and Personal Learning at Work, City & Guilds Level 2 Extended Award in Personal Learning at Work

24 guidance points3 criteria

Prepare a container for a flower arrangement

This subtopic focuses on the essential preparatory steps required to ready a container for a flower arrangement, ensuring it is both functional and safe for floral use. Learners will develop practical skills in selecting, cleaning, and waterproofing containers, which are foundational for entry-level roles in floristry or horticulture. Mastering this task underpins the ability to produce professional, long-lasting arrangements and supports workplace hygiene and safety standards.

City & Guilds Entry Level Award in Skills for Working Life (Entry 2), City & Guilds Entry Level Certificate in Skills for Working Life (Entry 2)

19 guidance points2 criteria

Undertaking work placement

This element develops learners' ability to proactively identify suitable hospitality work placements, understand professional expectations such as timekeeping and customer service standards, and critically reflect on personal development and skill acquisition during the placement. It bridges classroom theory with real-world industry practice, essential for career progression.

City & Guilds Level 1 Award for Skills for Employment in the Hospitality Industry

8 guidance points

Using materials and equipment for a practical activity

This subtopic focuses on developing foundational practical skills for the hospitality industry by correctly selecting, using, and maintaining materials and equipment for a given activity. Learners are expected to demonstrate safe working practices, efficient resource usage, and the ability to reflect on their performance to identify strengths and areas for improvement. The review process reinforces continuous professional development and adherence to workplace standards.

City & Guilds Level 1 Award for Skills for Employment in the Hospitality Industry

5 guidance points

Recognise and use hand tools and materials used in construction

This element introduces learners to fundamental hand tools and materials commonly found on construction sites. It focuses on developing the ability to identify tools by name and function, select the correct tool for simple tasks, and use them safely. Mastery of these basics ensures readiness for supervised practical work and underpins further vocational training.

City & Guilds Entry Level Introductory Award in Employability Skills (Entry 3), City & Guilds Entry Level Award in Employability Skills (Entry 3)

15 guidance points2 criteria

Gift wrap a single flower

This element focuses on the practical skill of gift wrapping a single flower, teaching learners to select materials, neatly wrap and secure a flower, and add decorative elements to present it professionally. It develops fine motor skills, attention to detail, and an understanding of presentation standards in retail or floristry contexts.

City & Guilds Entry Level Award in Skills for Working Life (Entry 3), City & Guilds Entry Level Diploma in Skills for Working Life (Entry 3), City & Guilds Entry Level Certificate in Skills for Working Life (Entry 3)

27 guidance points3 criteria

Prepare a plastered surface for painting

This subtopic focuses on the essential preparatory steps required before painting a plastered surface, including the correct selection and safe use of hand tools such as scrapers, sanding blocks, and filling knives. Learners develop practical skills to identify imperfections, apply filler, and sand the surface to a smooth finish, ensuring paint adhesion and a professional result in construction and decorating contexts.

City & Guilds Entry Level Certificate in Skills for Working Life (Entry 2), City & Guilds Entry Level Award in Skills for Working Life (Entry 2)

15 guidance points2 criteria

Understanding crime and its effects

This subtopic explores the factors that increase individuals' vulnerability to criminal involvement, the wide-ranging consequences of crime on victims, communities, and offenders, and the diverse support mechanisms that care professionals must be aware of to aid recovery and rehabilitation. It equips learners with essential knowledge for safeguarding and promoting well-being in health, adult care, and child care environments.

City & Guilds Level 1 Certificate for Skills for Working in the Health Care, Adult Care and Child Care Sectors

4 guidance points

Grading poultry eggs

This subtopic focuses on the practical skill of grading poultry eggs according to weight, a critical process in egg production to ensure quality and market compliance. Learners will understand the weight categories (e.g., small, medium, large) as per industry standards and practice using weighing scales to sort eggs correctly. Mastery of this task is essential for roles in poultry farming and egg packing stations, contributing to food safety and customer satisfaction.

City & Guilds Entry Level Certificate in Skills for Working Life (Entry 3), City & Guilds Entry Level Diploma in Skills for Working Life (Entry 3), City & Guilds Entry Level Award in Skills for Working Life (Entry 3)

23 guidance points3 criteria

Developing Personal Confidence and Self Awareness

This subtopic focuses on building self-awareness and confidence in personal and workplace contexts, enabling learners to understand factors influencing confidence, engage effectively in social situations, manage stress, and set realistic progression goals. Through self-reflection and practical strategies, learners develop essential employability skills that support both personal growth and professional success.

City & Guilds Level 2 Extended Award in Personal Learning at Work , City & Guilds Level 2 Certificate in Employment and Personal Learning at Work, City & Guilds Level 2 Award in Employment and Personal Learning at Work

24 guidance points3 criteria

Recognise the benefits of leisure time

Leisure time is any period when an individual is not engaged in work, education, or essential daily responsibilities, and can choose activities freely. Recognising leisure time and its benefits, such as improved mental health, physical wellbeing, and social connections, helps individuals maintain a healthy work-life balance and enhances overall quality of life.

City & Guilds Entry Level Introductory Award in Employability Skills (Entry 3), City & Guilds Entry Level Award in Employability Skills (Entry 3)

15 guidance points2 criteria

Understanding eating disorders

Eating disorders are serious mental health conditions that have significant physical and emotional consequences for individuals across health, adult care, and child care settings. Recognising different types—such as anorexia nervosa, bulimia nervosa, and binge-eating disorder—alongside their effects and triggers, enables care workers to provide informed support and signpost to appropriate professional help. This unit underpins the development of essential safeguarding and person-centred care skills required for Level 1 practitioners in these sectors.

City & Guilds Level 1 Certificate for Skills for Working in the Health Care, Adult Care and Child Care Sectors

8 guidance points

Valuing equality and diversity

This element introduces learners to the fundamental concepts of equality, diversity, and discrimination within the hospitality workplace. It emphasises the importance of treating colleagues and customers fairly, recognising differences, and understanding how to prevent discriminatory behaviour. The focus is on practical application in everyday hospitality scenarios, such as serving diverse clientele and working in inclusive teams.

City & Guilds Level 1 Award for Skills for Employment in the Hospitality Industry, City & Guilds Level 1 Certificate for Skills for Working in the Health Care, Adult Care and Child Care Sectors

14 guidance points2 criteria

Prepare a surface for decorating

This subtopic focuses on the foundational skill of preparing surfaces for decorating, such as painting or wallpapering. Learners develop the ability to select and use appropriate tools and materials safely to achieve a clean, smooth, and ready-to-decorate surface, a critical competency in construction and maintenance roles.

City & Guilds Entry Level Award in Skills for Working Life (Entry 2), City & Guilds Entry Level Certificate in Skills for Working Life (Entry 2)

15 guidance points2 criteria

Groom a small animal

This subtopic focuses on the practical skills required to safely and effectively groom a small animal, such as a dog, cat, or rabbit. Learners will develop competencies in using appropriate grooming tools and techniques while ensuring the animal's welfare and comfort. Mastery of these skills prepares individuals for roles in animal care, pet shops, or veterinary support.

City & Guilds Entry Level Certificate in Skills for Working Life (Entry 3), City & Guilds Entry Level Diploma in Skills for Working Life (Entry 3), City & Guilds Entry Level Award in Skills for Working Life (Entry 3)

19 guidance points3 criteria

Prepare a work area ready to commence decorating

This subtopic teaches learners how to systematically prepare a work area for decorating tasks, including protecting surfaces, arranging tools, and ensuring safety. It forms the foundation for all subsequent decorating work, emphasising the importance of organisation to achieve a quality finish.

City & Guilds Entry Level Certificate in Skills for Working Life (Entry 2), City & Guilds Entry Level Award in Skills for Working Life (Entry 2)

10 guidance points2 criteria

Work-based experience

This subtopic focuses on preparing learners for real-world hospitality work placements, including organising travel, adhering to professional standards, and reflecting on their development. It equips candidates with essential employability skills such as punctuality, self-management, and the ability to evaluate their own performance, crucial for stepping into the industry with confidence.

City & Guilds Level 1 Award for Skills for Employment in the Hospitality Industry

6 guidance points

Remove, check and replace a wheel on a motor car or van

This element equips learners with the fundamental, safety-critical skills required to independently remove, inspect, and refit a road wheel on a light motor vehicle. Mastery of this routine maintenance task demonstrates competence in tool handling, hazard awareness, and systematic checking, preparing learners for automotive workshops, roadside assistance roles, or responsible vehicle ownership.

City & Guilds Entry Level Introductory Award in Employability Skills (Entry 3), City & Guilds Entry Level Award in Employability Skills (Entry 3)

16 guidance points2 criteria

Replace spark plugs

This subtopic develops the practical ability to safely and correctly remove and install spark plugs in a petrol engine. Learners will gain hands-on experience with basic engine maintenance, understanding the importance of proper gap, torque, and safety procedures to ensure efficient engine performance and longevity.

City & Guilds Entry Level Introductory Award in Employability Skills (Entry 3)

6 guidance points

Guest services in the hospitality industry

This element introduces learners to the fundamental role of guest services within the hospitality industry, emphasizing teamwork, effective customer communication, and knowledge of common services. Learners will develop practical skills needed to assist guests, handle routine inquiries, and contribute positively to a guest services team in settings such as hotels, restaurants, and leisure facilities.

City & Guilds Entry Level Certificate in Skills for Working Life (Entry 3), City & Guilds Entry Level Diploma in Skills for Working Life (Entry 3), City & Guilds Entry Level Award in Skills for Working Life (Entry 3)

20 guidance points3 criteria

Developing Personal Development Skills

This element centres on enabling learners to methodically evaluate their personal attributes, current life circumstances, and interpersonal dynamics to pinpoint development areas. It emphasises translating self-awareness into concrete, positive decisions and structured action plans, fostering a proactive approach to continuous self-improvement relevant to both personal and professional contexts.

City & Guilds Level 2 Award in Employment and Personal Learning at Work, City & Guilds Level 2 Certificate in Employment and Personal Learning at Work, City & Guilds Level 2 Extended Award in Personal Learning at Work

26 guidance points3 criteria

Prepare and plant an area

This unit focuses on developing the practical skills required to prepare soil and plant effectively in a garden or container setting. Learners will demonstrate understanding of tool selection, soil preparation techniques, and safe planting procedures. The outcomes are essential for entry-level roles in horticulture or landscaping, ensuring individuals can contribute safely and productively to gardening tasks.

City & Guilds Entry Level Award in Skills for Working Life (Entry 2), City & Guilds Entry Level Certificate in Skills for Working Life (Entry 2)

15 guidance points2 criteria

Working as part of a team

This subtopic equips learners with foundational teamwork skills essential for the fast-paced hospitality industry, where coordinated effort directly impacts customer satisfaction and operational efficiency. It covers understanding the significance of shared goals, values, and defined roles within a team, and provides a structured approach from planning through implementation to critical reflection on team performance.

City & Guilds Level 1 Award for Skills for Employment in the Hospitality Industry

9 guidance points

Understanding the physical and psychological needs of children

This subtopic explores the essential physical needs of children, including nutrition, hygiene, and safe environments, alongside psychological needs such as attachment, emotional security, and cognitive stimulation. It equips learners to recognize how unmet needs impact development and guides them in identifying support services, laying a foundation for effective care practice in health and social care settings.

City & Guilds Level 1 Certificate for Skills for Working in the Health Care, Adult Care and Child Care Sectors

8 guidance points

Basic cooking

This subtopic introduces learners to essential practical cooking skills, focusing on the ability to prepare simple, nutritious food items and dishes safely. It underpins personal independence, healthy living, and foundational employability in catering or hospitality roles. Emphasis is placed on hygiene, safety, following instructions, and achieving edible outcomes through hands-on practice.

City & Guilds Entry Level Award in Skills for Working Life (Entry 3), City & Guilds Entry Level Diploma in Skills for Working Life (Entry 3), City & Guilds Entry Level Certificate in Skills for Working Life (Entry 3)

28 guidance points3 criteria

Awareness of equality and diversity

This subtopic introduces the fundamental concepts of equality and diversity and their importance in the workplace. Learners will explore what equality and diversity mean, why understanding different backgrounds is essential for effective teamwork and customer service, and the significance of respecting various faiths and beliefs. This knowledge underpins legal and ethical responsibilities and helps create inclusive, productive work environments.

City & Guilds Level 1 Introductory Award in Employability Skills, City & Guilds Level 1 Certificate for Skills for Working in the Health Care, Adult Care and Child Care Sectors, City & Guilds Level 1 Award in Employability Skills +1 more

30 guidance points4 criteria

Bed down farm animals

This element focuses on the importance of providing clean, dry bedding for farm animals to ensure their comfort, health, and welfare. Learners will understand how to identify suitable bedding materials and how to maintain hygiene in animal housing, which is a fundamental care routine in agricultural settings.

City & Guilds Entry Level Award in Skills for Working Life (Entry 2), City & Guilds Entry Level Certificate in Skills for Working Life (Entry 2)

14 guidance points2 criteria

Prepare pottery clay for use

In this subtopic, learners develop the fundamental skill of preparing pottery clay for use, which involves conditioning the clay to a workable state by removing air bubbles and ensuring uniform consistency. This practical skill is essential in pottery and ceramics, enabling learners to handle materials safely and effectively while building foundational employability skills such as following procedures and maintaining a tidy workspace. Mastery of clay preparation is a prerequisite for successful hand-building or wheel-throwing projects in vocational craft settings.

City & Guilds Entry Level Certificate in Skills for Working Life (Entry 2), City & Guilds Entry Level Award in Skills for Working Life (Entry 2)

16 guidance points2 criteria

Using cooking skills in a domestic kitchen

This subtopic develops essential domestic kitchen skills required for supporting individuals in health, adult, and child care environments. Learners must demonstrate safe working practices, the ability to plan and budget for nutritionally balanced meals, and practical competence in using a variety of equipment and cooking methods to prepare a complete two-course meal. These skills are directly applicable to promoting independence, dignity, and well-being in care settings.

City & Guilds Level 1 Certificate for Skills for Working in the Health Care, Adult Care and Child Care Sectors

8 guidance points

Handling stock in a retail environment

This subtopic equips learners with foundational retail skills: safely unpacking, moving, and storing stock, and effectively replenishing displays. It emphasises manual handling best practices, stock rotation (e.g., FIFO), and maintaining merchandising standards to prevent damage and theft. These competencies ensure a safe, efficient retail environment and directly enhance the customer shopping experience.

City & Guilds Entry Level Diploma in Skills for Working Life (Entry 3), City & Guilds Entry Level Certificate in Skills for Working Life (Entry 3), City & Guilds Entry Level Award in Skills for Working Life (Entry 3)

24 guidance points3 criteria

Rights, responsibilities and citizenship

This element explores the fundamental concepts of individual rights and responsibilities, citizenship, rules, laws, and elections, equipping learners with essential knowledge for active participation in society and the workplace. Understanding these principles helps individuals navigate their roles as employees and citizens, ensuring they respect others' rights and comply with legal frameworks. Practical applications include recognising how employment laws protect workers and how voting in elections influences decision-making at various levels.

City & Guilds Entry Level Introductory Award in Employability Skills (Entry 3), City & Guilds Level 1 Introductory Award in Employability Skills

17 guidance points2 criteria

Hang wall coverings

This subtopic covers the foundational practical skills required to hang wallpaper competently in a real-world or simulated work environment. Learners will develop the ability to prepare surfaces, measure and cut materials, apply adhesive, and hang wall coverings with attention to alignment and finish, reflecting industry standards for entry-level roles in construction or decorating.

City & Guilds Entry Level Certificate in Skills for Working Life (Entry 3), City & Guilds Entry Level Diploma in Skills for Working Life (Entry 3), City & Guilds Entry Level Award in Skills for Working Life (Entry 3)

22 guidance points3 criteria

Developing Personal Skills For Leadership

Developing Personal Skills for Leadership focuses on equipping learners with the foundational abilities to lead effectively in workplace settings. This includes understanding leadership styles, making informed decisions, communicating instructions clearly, and engaging in constructive feedback processes to enhance team performance and personal growth.

City & Guilds Level 2 Extended Award in Personal Learning at Work , City & Guilds Level 2 Certificate in Employment and Personal Learning at Work, City & Guilds Level 2 Award in Employment and Personal Learning at Work

26 guidance points3 criteria

Press-mould clay

Press moulding clay is a foundational pottery technique where clay is pressed into a shaped mould to create consistent forms, such as bowls or tiles. It develops manual dexterity and understanding of clay properties, with practical applications in artisan crafts, educational settings, and entry-level manufacturing roles.

City & Guilds Entry Level Certificate in Skills for Working Life (Entry 2), City & Guilds Entry Level Award in Skills for Working Life (Entry 2)

15 guidance points2 criteria

Harvest a crop

This practical element equips learners with the fundamental vocational skill of harvesting a crop, emphasising the recognition of ripeness, safe tool use, and quality handling. It is essential for roles in horticulture and agriculture, where timely and careful harvesting directly impacts produce quality and commercial viability.

City & Guilds Entry Level Diploma in Skills for Working Life (Entry 3), City & Guilds Entry Level Certificate in Skills for Working Life (Entry 3), City & Guilds Entry Level Award in Skills for Working Life (Entry 3)

27 guidance points3 criteria

Provide food and water for horses

This subtopic covers the essential practical skills needed to safely and hygienically provide fresh water and appropriate feed to horses, considering individual dietary requirements and health. Learners apply knowledge of equine nutrition basics, correct feed quantities, and the importance of clean water availability in a stable or yard environment.

City & Guilds Entry Level Award in Skills for Working Life (Entry 2), City & Guilds Entry Level Certificate in Skills for Working Life (Entry 2)

14 guidance points2 criteria

Self assessment and development

This element focuses on enabling learners to actively evaluate their own skills and behaviours in a retail environment, identify areas for improvement, and create a structured personal development plan. It emphasizes the practical cycle of setting realistic goals, implementing actions to enhance job performance, and critically reviewing progress to foster continuous professional growth. Mastery of self-assessment is essential for meeting employer expectations and advancing in entry-level retail roles.

City & Guilds Level 1 Certificate for Skills for Working in the Retail Industry

6 guidance points

Developing Practical Skills and Techniques

This subtopic focuses on developing and demonstrating practical skills within a chosen vocational activity, integrating planning, safe execution, and reflective self-assessment. Learners are expected to systematically plan tasks, apply correct techniques, adhere to health and safety regulations, and critically evaluate their own performance to identify areas for improvement. Mastery involves not only technical ability but also the capacity to learn from experience and adapt to workplace standards.

City & Guilds Level 2 Extended Award in Personal Learning at Work , City & Guilds Level 2 Certificate in Employment and Personal Learning at Work

16 guidance points2 criteria

Provide food and water for poultry

This subtopic focuses on the practical skills required to safely and hygienically provide food and water to poultry. Learners will develop competence in selecting appropriate feed, using feeders and drinkers correctly, and maintaining a clean water supply to ensure bird welfare. Mastery of these tasks is essential for roles in animal care and farming.

City & Guilds Entry Level Certificate in Skills for Working Life (Entry 2)

6 guidance points

Specification Topics

Top Exam Board Tips

Common Mistakes to Avoid

Key Terminology & Definitions

Employability & Work Skills

Ready to learn?

Key Features

Qualification Units

Alternatives to paid work

Applying for a job

Apply finishing material to wood-based surfaces

Alternatives to Paid Work

Alcohol awareness

Understanding Employment Rights and Responsibilities

Collect kerbside waste materials

Behaviour in a business administration environment

Effective speaking for the workplace

Conduct at work

Business and customer awareness

Introduction to ICT

Dealing with problems in daily life

Behaviour at work

Characteristics and breeds of poultry

Contributing to a team

Developing personal confidence

Healthy living

Career progression

Career planning and making applications

Make a familiar journey safely

Community project

Building Working Relationships with Customers

Candidate project

Dealing with problems in daily life

Effective written communication for the workplace

Improving practical skills and techniques

Check and maintain levels of fluids in a motor car or van

Coping with change

Bend metal to shape

Effective communication

Developing skills in caring for young children

Building working relationships in the workplace

Contribute to own healthy living

Enterprise activity

Feed farm animals

Check and maintain lights on a motor car or van

Candidate project for learning and work

Personal finance

Dealing with problems

Introduction to career progression

Build a straight section of wall

Introduction to continued professional development

Personal skills

Fill plant containers

Check that a small animal is healthy

Environmental awareness

Glass bottle processing

Cast a pot

Planning for progression

Family relationships

Health and safety in places of work

Business and Customer Awareness

Check that poultry are healthy

Introduction to leadership

Introduction to sustainable development and global citizenship

Clean farm animal housing

Catch and lead a horse

Enterprise activity - producing a product or service

Glaze a pot

Interpersonal relationships

Recognise outside parts of a motor car or van

Clean horse tack

Interview skills

Repair a puncture

Create a positive impression on customers

Groom a horse

Introduction to the benefits of coaching

Communicating with others in the workplace

Developing performance improvisation techniques

Career Development

Hand model a shape in clay