What should I focus on for City & Guilds Limited Vocational Employability & Work Skills?

Research local volunteering opportunities to give real examples.

What should I focus on for City & Guilds Limited Vocational Employability & Work Skills? (2)

Reflect on how skills from hobbies can be relevant to employment.

What should I focus on for City & Guilds Limited Vocational Employability & Work Skills? (3)

Use online resources like Do-It or NCVO to find opportunities.

What should I focus on for City & Guilds Limited Vocational Employability & Work Skills? (4)

When answering questions on guidelines, always quote the exact unit numbers and reference the source (e.g., UK CMOs).

What should I focus on for City & Guilds Limited Vocational Employability & Work Skills? (5)

Use a case study or scenario to structure answers about the impact of alcohol misuse, linking to real workplace situations.

What are common mistakes in City & Guilds Limited Vocational Employability & Work Skills?

Thinking only paid work provides valuable skills.

What are common mistakes in City & Guilds Limited Vocational Employability & Work Skills? (2)

Not knowing where to look for opportunities like volunteering.

What are common mistakes in City & Guilds Limited Vocational Employability & Work Skills? (3)

Underestimating the value of soft skills gained from unpaid roles.

City & Guilds Limited Vocational Employability & Work Skills

Alternatives to paid work

This topic explores alternatives to paid work such as volunteering, internships, and self-employment. Learners will recognise different types, access information, and understand how skills gained can be used in other areas of life.

City & Guilds Entry Level Extended Award in Employability Skills (Entry 3), City & Guilds Level 1 Award for Skills for Employment in the Hospitality Industry, City & Guilds Level 1 Introductory Award in Employability Skills +11 more

31 learning outcomes96 guidance points14 criteria

Alcohol awareness

This subtopic explores the essential knowledge of alcohol awareness in the context of employability, focusing on the distinctions between alcoholic and non-alcoholic beverages, the health and legal guidelines, and the personal and professional consequences of misuse. It equips learners with the ability to recognise risks and access appropriate support, directly enhancing their readiness for the workplace by fostering responsible conduct and safety-consciousness.

City & Guilds Level 2 Introductory Award in Employability Skills, City & Guilds Level 2 Certificate in Employability Skills, City & Guilds Level 1 Extended Certificate in Employability Skills +5 more

26 learning outcomes66 guidance points8 criteria

Alternatives to Paid Work

This element explores the range of beneficial unpaid activities, such as volunteering, work experience, and internships, that serve as alternatives to paid employment. It equips learners with the knowledge to locate and engage with organisations offering these opportunities, and to recognise how the skills and qualities developed (e.g., teamwork, communication) are transferable to paid work, further education, and personal development. Practical application focuses on building a portfolio of experiences that enhance employability.

City & Guilds Level 2 Award in Employment and Personal Learning at Work, City & Guilds Level 2 Extended Award in Personal Learning at Work , City & Guilds Level 2 Certificate in Employment and Personal Learning at Work

3 learning outcomes22 guidance points3 criteria

Apply finishing material to wood-based surfaces

This element focuses on preparing wood-based surfaces and applying finishing materials to achieve a protective or decorative finish. Learners develop practical skills in selecting and using appropriate materials such as paint, varnish, or stain, while understanding the importance of surface preparation for a successful result.

City & Guilds Entry Level Diploma in Skills for Working Life (Entry 3), City & Guilds Entry Level Diploma in Skills for Working Life (Entry 2), City & Guilds Entry Level Award in Skills for Working Life (Entry 3) +1 more

17 learning outcomes33 guidance points4 criteria

Applying for a job

This element introduces learners to the fundamental methods of applying for jobs, such as online applications, completing paper forms, and making inquiries in person. It emphasises the practical skills needed to present oneself effectively to employers, including completing application documents accurately and demonstrating readiness for employment. At Entry Level 2, the focus is on developing confidence in basic application processes and understanding that different jobs may require different application approaches.

City & Guilds Entry Level Certificate in Employability Skills (Entry 2), City & Guilds Entry Level Award in Employability Skills (Entry 2), City & Guilds Entry Level Award in Skills for Working Life (Entry 2) +26 more

73 learning outcomes210 guidance points29 criteria

Understanding Employment Rights and Responsibilities

This element explores the statutory employment rights and obligations of employees, including essential documentation such as contracts and policies, and outlines key workplace procedures like grievance and disciplinary processes. Understanding these ensures legal compliance and fosters a fair, productive work environment.

City & Guilds Level 2 Subsidiary Award in Employment and Personal Learning at Work

1 learning outcomes10 guidance points

Characteristics and breeds of poultry

This topic covers the identification and characteristics of common poultry breeds, including physical features, behaviour, and purpose (e.g., meat, eggs, or ornamental). Learners will develop the ability to recognise different breeds and understand their key traits.

City & Guilds Entry Level Award in Skills for Working Life (Entry 3), City & Guilds Entry Level Diploma in Skills for Working Life (Entry 3), City & Guilds Entry Level Certificate in Skills for Working Life (Entry 3) +1 more

7 learning outcomes23 guidance points4 criteria

Developing personal confidence

This element explores how personal confidence and self-awareness underpin effective practice in health, adult care, and child care settings. Learners examine the definition and components of confidence, assess their own starting points, and plan and implement practical strategies to enhance their self-belief and reflective ability, leading to improved relationships with clients, colleagues, and employers.

City & Guilds Level 1 Certificate for Skills for Working in the Health Care, Adult Care and Child Care Sectors, City & Guilds Level 1 Award for Skills for Employment in the Hospitality Industry, City & Guilds Level 1 Certificate for Skills for Working in the Retail Industry +12 more

51 learning outcomes112 guidance points15 criteria

Introduction to ICT

This subtopic introduces learners to fundamental ICT skills essential for modern workplaces. It covers identifying and using basic computer hardware, operating simple software applications to complete tasks, and adhering to health and safety guidelines to ensure safe computing practices. Mastery of these skills enables individuals to perform routine digital tasks confidently and safely, enhancing their employability.

City & Guilds Entry Level Introductory Award in Employability Skills (Entry 2), City & Guilds Entry Level Award in Employability Skills (Entry 2), City & Guilds Entry Level Certificate in Skills for Working Life (Entry 2) +8 more

21 learning outcomes77 guidance points11 criteria

Behaviour in a business administration environment

This subtopic focuses on the professional conduct essential for success in a business administration role, covering effective communication, appropriate behaviour, and adherence to confidentiality and security protocols. Learners will explore how to interact with colleagues and clients, maintain a professional image, and understand legal and organisational requirements for data protection. These skills are fundamental for building a positive work environment, ensuring trust, and complying with regulations like GDPR.

City & Guilds Entry Level Extended Certificate in Employability Skills (Entry 3), City & Guilds Level 1 Diploma in Employability Skills, City & Guilds Entry Level Certificate in Employability Skills (Entry 3) +9 more

39 learning outcomes82 guidance points12 criteria

Contributing to a team

This subtopic focuses on developing foundational teamwork skills essential for the hospitality industry. Learners explore the importance of effective collaboration, recognise diverse team roles and values, and learn to contribute actively to shared goals. Practical application includes participating in team tasks, reflecting on personal contributions, and understanding how to align individual efforts with team objectives to ensure service excellence.

City & Guilds Level 1 Award for Skills for Employment in the Hospitality Industry, City & Guilds Level 1 Introductory Award in Employability Skills, City & Guilds Level 1 Award in Employability Skills +14 more

62 learning outcomes140 guidance points17 criteria

Business and customer awareness

This element explores the diversity of organisational types in the UK labour market, enabling learners to distinguish between public, private, and voluntary sectors. It then examines the core requirements employers have of their workforce, such as reliability, initiative, and professional conduct, and illustrates how meeting these needs directly impacts customer satisfaction and overall business success.

City & Guilds Level 2 Extended Certificate in Employability Skills , City & Guilds Level 2 Certificate in Employability Skills, City & Guilds Level 1 Certificate in Employability Skills +15 more

45 learning outcomes124 guidance points18 criteria

Career progression

This subtopic introduces learners to the concept of career progression as a continuous process of developing skills and advancing in employment. It emphasises the practical importance of setting career goals, understanding available support services, and identifying the personal attributes required for advancement. Learners will explore how to create actionable career plans that align with their aspirations and the realities of the job market.

City & Guilds Level 1 Introductory Award in Employability Skills, City & Guilds Level 1 Award in Employability Skills, City & Guilds Level 1 Certificate for Skills for Working in the Retail Industry +12 more

43 learning outcomes117 guidance points15 criteria

Dealing with problems in daily life

This subtopic equips learners with essential life and employability skills by teaching them to identify simple everyday problems, apply structured approaches to resolve them, and reflect on the effectiveness of their actions. It emphasizes practical strategies like breaking down issues, seeking help when needed, and evaluating outcomes to build confidence and resilience in personal and workplace contexts.

City & Guilds Entry Level Award in Employability Skills (Entry 3), City & Guilds Entry Level Extended Award in Employability Skills (Entry 2), City & Guilds Entry Level Certificate in Employability Skills (Entry 2) +9 more

33 learning outcomes78 guidance points12 criteria

Healthy living

This subtopic equips learners with an understanding of how physical, mental, and emotional health directly impact employability, productivity, and workplace wellbeing. It focuses on identifying practical, accessible sources of support and requires learners to evidence a personal commitment to implementing healthy lifestyle changes that can sustain long-term career success.

City & Guilds Level 2 Award in Employability Skills, City & Guilds Level 2 Introductory Award in Employability Skills, City & Guilds Entry Level Introductory Award in Employability Skills (Entry 3) +16 more

50 learning outcomes127 guidance points19 criteria

Collect kerbside waste materials

This element covers the practical skills, knowledge, and safety procedures required to collect kerbside waste materials effectively, including identifying waste types (e.g., general waste, recyclables, garden waste), handling bins or sacks safely, using appropriate personal protective equipment, and following collection routes while minimising risks of spillage, injury, and contamination. Learners must demonstrate competence in manual handling, adhering to work instructions, and maintaining hygiene standards, all fundamental for entry-level roles in waste management or environmental services.

City & Guilds Entry Level Award in Skills for Working Life (Entry 2), City & Guilds Entry Level Certificate in Skills for Working Life (Entry 2), City & Guilds Entry Level Diploma in Skills for Working Life (Entry 2)

7 learning outcomes24 guidance points3 criteria

Career planning and making applications

This subtopic equips learners with foundational skills to plan their career and make effective applications. It covers self-assessment for career choice, understanding job markets, crafting a CV, understanding selection processes, and navigating interviews. Practical application ensures learners can confidently apply for jobs, training, or courses.

City & Guilds Level 1 Award in Employability Skills, City & Guilds Level 1 Certificate for Skills for Working in the Retail Industry, City & Guilds Level 2 Certificate in Employability Skills +16 more

65 learning outcomes168 guidance points19 criteria

Effective speaking for the workplace

This subtopic develops essential verbal communication skills for the workplace at Entry Level 3. Learners explore the importance of clear, respectful speaking in professional contexts, including face-to-face interactions, telephone calls, and group discussions. The focus is on using appropriate language, active listening, and contributing constructively to workplace conversations.

City & Guilds Entry Level Introductory Award in Employability Skills (Entry 3), City & Guilds Entry Level Award in Employability Skills (Entry 3), City & Guilds Entry Level Certificate in Employability Skills (Entry 2) +9 more

31 learning outcomes96 guidance points12 criteria

Conduct at work

This subtopic centres on understanding what constitutes appropriate conduct in a workplace setting, particularly for learners at Entry Level 2. It covers the practical demonstration of good conduct and the ability to critically reflect on one's own behaviour. The focus is on building foundational employability skills through recognising expectations, applying them in context, and engaging in simple self-assessment.

City & Guilds Entry Level Extended Award in Employability Skills (Entry 2), City & Guilds Entry Level Certificate in Employability Skills (Entry 2), City & Guilds Level 1 Certificate for Skills for Working in the Retail Industry +14 more

45 learning outcomes106 guidance points17 criteria

Behaviour at work

The 'Behaviour at work' subtopic introduces learners to the standards of conduct expected in a professional environment. It emphasises the importance of interpersonal skills, following workplace rules, and the impact of behaviour on colleagues and job performance. Practical application involves demonstrating these behaviours in simulated or real work settings to build employability.

City & Guilds Entry Level Diploma in Skills for Working Life (Entry 2), City & Guilds Entry Level Introductory Award in Employability Skills (Entry 2), City & Guilds Entry Level Award in Employability Skills (Entry 2) +9 more

28 learning outcomes80 guidance points12 criteria

Candidate project

Learners plan, carry out, and evaluate a project such as an activity or research. This develops skills in project management, self-assessment, and reflective practice.

City & Guilds Level 2 Certificate in Employability Skills, City & Guilds Level 2 Extended Certificate in Employability Skills , City & Guilds Entry Level Diploma in Skills for Working Life (Entry 2) +22 more

54 learning outcomes169 guidance points25 criteria

Effective communication

This element introduces learners to the fundamental concept of communication in a work or life setting. It covers identifying different ways people exchange information, such as speaking, listening, writing, and using body language. Learners will also explore what makes communication effective and practice using these skills to interact with others in simple, everyday situations.

City & Guilds Entry Level Award in Skills for Working Life (Entry 2), City & Guilds Entry Level Award in Employability Skills (Entry 3), City & Guilds Entry Level Certificate in Skills for Working Life (Entry 2) +24 more

66 learning outcomes187 guidance points27 criteria

Building Working Relationships with Customers

This element focuses on the crucial role employees play in shaping customer perceptions of an organisation through every interaction. It covers the rationale behind organisational protocols for customer service, including consistency, legal compliance, and brand reputation. Learners will develop skills to engage positively with customers, applying these protocols to build trust, resolve issues, and enhance the overall customer experience.

City & Guilds Level 2 Award in Employment and Personal Learning at Work, City & Guilds Level 2 Extended Award in Personal Learning at Work , City & Guilds Level 2 Certificate in Employment and Personal Learning at Work

3 learning outcomes20 guidance points3 criteria

Check and maintain levels of fluids in a motor car or van

This element equips learners with the essential practical skill of inspecting and topping up vital fluids in a motor vehicle. Understanding the significance of correct fluid levels ensures safe vehicle operation, prevents mechanical damage, and contributes to vehicle longevity and legal compliance.

City & Guilds Entry Level Diploma in Skills for Working Life (Entry 3), City & Guilds Entry Level Award in Skills for Working Life (Entry 3), City & Guilds Entry Level Certificate in Skills for Working Life (Entry 3) +13 more

43 learning outcomes126 guidance points16 criteria

Developing skills in caring for young children

This element develops essential practical skills for meeting the daily personal care needs of babies and young children, encompassing feeding, dressing, and sleep routines. Learners build foundational knowledge of safe, hygienic procedures and the importance of recognizing individual preferences and cues to promote comfort and wellbeing. This prepares them for supervised roles in early years settings, ensuring responsive and respectful care that aligns with current UK practice guidelines.

City & Guilds Level 1 Certificate for Skills for Working in the Health Care, Adult Care and Child Care Sectors, City & Guilds Level 1 Introductory Award in Employability Skills, City & Guilds Level 1 Award in Employability Skills +10 more

39 learning outcomes100 guidance points13 criteria

Make a familiar journey safely

This element develops the learner's ability to plan and undertake a familiar journey safely, a fundamental employability skill. It emphasises recognising potential hazards, using appropriate safety measures, and demonstrating awareness of personal responsibility during travel, whether on foot, by public transport, or other means. Mastery of this skill supports independent living and reliable attendance at work or training.

City & Guilds Entry Level Award in Employability Skills (Entry 2), City & Guilds Entry Level Introductory Award in Employability Skills (Entry 2), City & Guilds Entry Level Certificate in Skills for Working Life (Entry 2) +3 more

15 learning outcomes46 guidance points6 criteria

Effective written communication for the workplace

This element introduces learners to the various forms of written communication used in the workplace, such as emails, memos, and simple forms. It highlights the importance of clarity, accuracy, and appropriateness to ensure messages are understood and professional standards are maintained. Learners will practice composing and sending a simple workplace-written communication, applying basic rules of grammar and layout.

City & Guilds Entry Level Introductory Award in Employability Skills (Entry 3), City & Guilds Entry Level Award in Employability Skills (Entry 3), City & Guilds Entry Level Extended Award in Employability Skills (Entry 2) +14 more

46 learning outcomes128 guidance points17 criteria

Bend metal to shape

This element focuses on developing the foundational manual dexterity and technical understanding required to bend metal components accurately. Learners will practice using basic hand tools and bending jigs to manipulate sheet metal or wire to specified shapes, a skill essential for preparing materials in construction, automotive, or manufacturing tasks. Mastery ensures learners can follow simple instructions to produce consistent, safe, and functional bends.

City & Guilds Entry Level Diploma in Skills for Working Life (Entry 2), City & Guilds Entry Level Certificate in Skills for Working Life (Entry 2), City & Guilds Entry Level Award in Skills for Working Life (Entry 2)

3 learning outcomes19 guidance points3 criteria

Dealing with problems in daily life

This subtopic focuses on equipping learners with fundamental skills to identify and address common, straightforward problems encountered in everyday life and simple work environments. It covers recognising when a problem exists, understanding basic problem-solving strategies, and applying these to resolve issues practically, fostering independence and confidence.

City & Guilds Entry Level Extended Award in Employability Skills (Entry 2), City & Guilds Entry Level Certificate in Employability Skills (Entry 2), City & Guilds Entry Level Extended Award in Employability Skills (Entry 3) +5 more

17 learning outcomes58 guidance points8 criteria

Improving practical skills and techniques

This element focuses on developing the ability to plan and execute a practical activity using appropriate skills and techniques, while integrating essential health and safety considerations. It enables learners to reflect on their performance and identify areas for improvement, fostering a cycle of continuous personal development directly applicable to workplace contexts.

City & Guilds Level 2 Introductory Award in Employability Skills, City & Guilds Level 2 Award in Employability Skills, City & Guilds Level 2 Certificate in Employability Skills +1 more

11 learning outcomes31 guidance points4 criteria

Community project

This element develops learners’ ability to identify, plan for, and undertake a community-based project while managing risks and reflecting on outcomes. It emphasises collaboration, practical planning, and self-assessment, aligning with core employability skills such as communication, problem-solving, and personal responsibility. Successful completion demonstrates the learner’s readiness to contribute positively in workplace and community settings.

City & Guilds Level 1 Introductory Award in Employability Skills, City & Guilds Level 1 Award in Employability Skills, City & Guilds Level 2 Certificate in Employability Skills +13 more

51 learning outcomes142 guidance points16 criteria

Coping with change

This subtopic explores the various types of change that can occur in the hospitality industry, such as organisational restructuring, technological updates, or seasonal demand fluctuations, and examines how these changes impact staff and operations. Learners will gain an understanding of effective coping strategies, including adaptability, problem-solving, and seeking support, which are essential for maintaining service quality and personal well-being in a dynamic work environment.

City & Guilds Level 1 Award for Skills for Employment in the Hospitality Industry, City & Guilds Level 1 Introductory Award in Employability Skills, City & Guilds Level 1 Award in Employability Skills +13 more

47 learning outcomes111 guidance points16 criteria

Building working relationships in the workplace

This topic covers the importance of positive interaction and diversity in the workplace. Learners will understand why good relationships matter and how to interact productively with colleagues.

City & Guilds Level 1 Extended Certificate in Employability Skills, City & Guilds Entry Level Extended Award in Employability Skills (Entry 3), City & Guilds Entry Level Certificate in Employability Skills (Entry 3) +11 more

44 learning outcomes93 guidance points14 criteria

Check and maintain lights on a motor car or van

This element covers the essential practical skills required to inspect, test, and replace common light bulbs and units on a motor car or van. Learners will develop the ability to identify lighting faults, use basic tools and documentation, and carry out routine maintenance in line with vehicle manufacturer guidelines and health and safety regulations. Mastery of these tasks ensures vehicle roadworthiness and contributes to employability in automotive service roles.

City & Guilds Entry Level Certificate in Skills for Working Life (Entry 3), City & Guilds Entry Level Award in Skills for Working Life (Entry 3), City & Guilds Entry Level Diploma in Skills for Working Life (Entry 3) +13 more

49 learning outcomes129 guidance points16 criteria

Personal finance

This element introduces learners to the fundamentals of personal finance, focusing on the pros and cons of borrowing, the benefits of saving, and essential practices for protecting financial data. It equips learners with the knowledge to make informed financial decisions and to safeguard against fraud in everyday transactions.

City & Guilds Entry Level Introductory Award in Employability Skills (Entry 2), City & Guilds Entry Level Award in Employability Skills (Entry 2), City & Guilds Entry Level Introductory Award in Employability Skills (Entry 3) +5 more

8 learning outcomes50 guidance points8 criteria

Contribute to own healthy living

This unit explores the direct link between personal healthy living and workplace effectiveness, emphasizing that a healthy lifestyle enhances energy, focus, and resilience—key employability traits. Learners must grasp the importance of nutrition, exercise, and mental well-being, contribute practically through personal action planning, and critically review outcomes to foster continuous self-improvement relevant to job readiness.

City & Guilds Level 1 Introductory Award in Employability Skills, City & Guilds Level 1 Award in Employability Skills, City & Guilds Level 2 Extended Certificate in Employability Skills +10 more

48 learning outcomes100 guidance points13 criteria

Build a straight section of wall

This element introduces learners to the fundamental skills of brick and block laying, focusing on constructing a straight section of wall. It covers the correct use of tools, materials, and techniques to ensure plumb, level, and alignment, following industry-recognised work practices. Mastery of this skill is essential for progression in construction trades and demonstrates the ability to follow work instructions and produce accurate masonry work.

City & Guilds Entry Level Diploma in Skills for Working Life (Entry 2), City & Guilds Entry Level Award in Skills for Working Life (Entry 3), City & Guilds Entry Level Certificate in Skills for Working Life (Entry 3) +1 more

13 learning outcomes29 guidance points4 criteria

Candidate project for learning and work

This element focuses on developing the candidate's ability to independently plan, execute, present, and evaluate a project that demonstrates employability skills. Learners will identify a project idea, set realistic objectives, manage resources, gather evidence of progress, and deliver a structured presentation of their findings. The evaluation phase requires critical reflection on the process and outcomes, identifying lessons learned and skills gained for future employment.

City & Guilds Level 2 Certificate in Employability Skills, City & Guilds Level 2 Extended Certificate in Employability Skills , City & Guilds Level 2 Extended Award in Personal Learning at Work +8 more

39 learning outcomes83 guidance points11 criteria

Dealing with problems

This subtopic develops the essential ability to identify issues ranging from customer complaints to operational failures, devise appropriate solutions, and reflect on their effectiveness. Mastering problem-solving ensures smooth service delivery and enhances guest satisfaction in fast-paced hospitality environments.

City & Guilds Level 1 Award for Skills for Employment in the Hospitality Industry, City & Guilds Level 1 Introductory Award in Employability Skills, City & Guilds Level 1 Award in Employability Skills +10 more

45 learning outcomes94 guidance points13 criteria

Enterprise activity

This element focuses on developing essential employability skills through the planning, execution, and evaluation of a simple enterprise activity. Learners are expected to identify a straightforward product or service, work collaboratively to produce and sell it, and then reflect on their performance. This practical undertaking mirrors real-world entrepreneurial and workplace tasks, reinforcing skills such as communication, teamwork, problem-solving, and basic financial literacy.

City & Guilds Entry Level Introductory Award in Employability Skills (Entry 3), City & Guilds Entry Level Award in Employability Skills (Entry 3), City & Guilds Entry Level Certificate in Employability Skills (Entry 2) +13 more

42 learning outcomes114 guidance points16 criteria

Feed farm animals

This subtopic focuses on developing the practical skills needed to safely prepare and provide appropriate feed to farm animals, following instructions and maintaining hygiene. It underpins essential animal care and welfare knowledge, preparing learners for supervised roles in agricultural or petting farm environments.

City & Guilds Entry Level Award in Skills for Working Life (Entry 2), City & Guilds Entry Level Certificate in Skills for Working Life (Entry 2), City & Guilds Entry Level Diploma in Skills for Working Life (Entry 2)

7 learning outcomes25 guidance points3 criteria

Introduction to career progression

This subtopic equips learners with the practical skills to design a structured career progression plan, linking personal aspirations with actionable steps. It emphasises self-assessment, goal setting, and identifying development opportunities to enhance employability and long-term career satisfaction.

City & Guilds Level 2 Award in Employability Skills, City & Guilds Level 2 Introductory Award in Employability Skills, City & Guilds Level 2 Extended Certificate in Employability Skills +1 more

11 learning outcomes32 guidance points4 criteria

Fill plant containers

This element develops practical horticultural skills, focusing on correctly filling plant containers with an appropriate growing medium to support plant health. Learners must demonstrate safe handling of materials, selection of suitable containers, and techniques to ensure proper drainage and root development. Mastery of this foundational task is essential for further plant care activities in nursery or garden settings.

City & Guilds Entry Level Award in Skills for Working Life (Entry 2), City & Guilds Entry Level Certificate in Skills for Working Life (Entry 2), City & Guilds Entry Level Diploma in Skills for Working Life (Entry 2)

8 learning outcomes27 guidance points3 criteria

Introduction to continued professional development

This subtopic introduces learners to the concept of continued professional development (CPD) within the context of the appraisal process. It emphasises the importance of regularly updating skills and knowledge to maintain employability, meet industry standards, and progress in one's career. Learners will explore how appraisals identify development needs and set goals, enabling proactive career management.

City & Guilds Level 2 Award in Employability Skills, City & Guilds Level 2 Introductory Award in Employability Skills, City & Guilds Level 2 Certificate in Employability Skills +1 more

12 learning outcomes28 guidance points4 criteria

Check that a small animal is healthy

This element focuses on the practical skill of performing a basic health assessment on a small animal, commonly required in entry-level animal care roles. Learners develop the ability to safely handle and restrain small animals while systematically observing and interpreting physical and behavioural indicators of health. These competencies directly support employability in settings such as pet shops, kennels, or veterinary support, where routine checks are essential for early detection of illness and ensuring animal welfare.

City & Guilds Entry Level Certificate in Skills for Working Life (Entry 3), City & Guilds Entry Level Diploma in Skills for Working Life (Entry 3), City & Guilds Entry Level Award in Skills for Working Life (Entry 3) +1 more

17 learning outcomes34 guidance points4 criteria

Environmental awareness

This subtopic introduces learners to the concept that human actions, such as littering, energy consumption, and transport choices, directly affect the environment. It emphasizes personal relevance by exploring how environmental issues like pollution or waste impact daily life, and it builds practical skills through participation in activities that improve the local environment, promoting sustainable habits.

City & Guilds Entry Level Introductory Award in Employability Skills (Entry 3), City & Guilds Level 1 Certificate for Skills for Working in the Health Care, Adult Care and Child Care Sectors, City & Guilds Entry Level Award in Employability Skills (Entry 3) +18 more

53 learning outcomes145 guidance points21 criteria

Personal skills

This subtopic focuses on essential personal skills vital for employability and daily life, including maintaining appropriate personal presentation and hygiene to meet workplace expectations. Learners also develop practical abilities in planning and preparing a healthy meal, as well as contacting medical and emergency services, fostering independence and safety awareness. These skills are assessed through practical demonstrations and portfolio evidence.

City & Guilds Entry Level Introductory Award in Employability Skills (Entry 2), City & Guilds Entry Level Award in Employability Skills (Entry 2), City & Guilds Entry Level Extended Award in Employability Skills (Entry 2) +1 more

4 learning outcomes31 guidance points4 criteria

Cast a pot

This subtopic covers the foundational pottery technique of slip casting, where liquid clay (slip) is poured into a plaster mould to form a hollow pot shape. Learners develop practical skills in preparing slip to the correct consistency and carefully managing the casting process, which is widely used in industrial and craft ceramic production for creating uniform items. Mastery of this skill underpins further creative and vocational opportunities in ceramics.

City & Guilds Entry Level Diploma in Skills for Working Life (Entry 2), City & Guilds Entry Level Award in Skills for Working Life (Entry 3), City & Guilds Entry Level Diploma in Skills for Working Life (Entry 3) +1 more

15 learning outcomes36 guidance points4 criteria

Business and Customer Awareness

This subtopic explores the diverse landscape of business types and their purposes, highlighting the importance of customer awareness. Learners will examine why employers require specific staff attitudes in varying situations and how to align personal conduct with organisational expectations to enhance service delivery and workplace effectiveness.

City & Guilds Level 2 Certificate in Employment and Personal Learning at Work, City & Guilds Level 2 Extended Award in Personal Learning at Work , City & Guilds Level 2 Award in Employment and Personal Learning at Work

3 learning outcomes20 guidance points3 criteria

Check that poultry are healthy

This subtopic introduces learners to the essential daily checks required to ensure poultry are healthy, covering visual and behavioural indicators of good health. It highlights the importance of early detection of illness to prevent disease spread, maintain welfare standards, and ensure productivity. Learners will understand how to conduct routine observations and the critical reasons why such checks are integral to responsible animal husbandry in a vocational setting.

City & Guilds Entry Level Certificate in Skills for Working Life (Entry 3), City & Guilds Entry Level Diploma in Skills for Working Life (Entry 3), City & Guilds Entry Level Award in Skills for Working Life (Entry 3) +1 more

16 learning outcomes32 guidance points4 criteria

Introduction to leadership

This subtopic explores the fundamental concepts of leadership, examining how different styles such as autocratic, democratic, and laissez-faire impact team dynamics and performance in the workplace. Learners will develop an understanding of when each style is most effective and how to adapt leadership approaches to various situations.

City & Guilds Level 2 Introductory Award in Employability Skills, City & Guilds Level 2 Award in Employability Skills, City & Guilds Level 2 Extended Certificate in Employability Skills +1 more

13 learning outcomes30 guidance points4 criteria

Planning for progression

This element focuses on the foundational skill of self-assessment and goal-setting within a vocational context. Learners explore the purpose of their chosen programme, identify personal strengths relevant to study and employment, and learn to negotiate a realistic action plan for improvement. Mastery of this supports lifelong learning and proactive career development.

City & Guilds Entry Level Award in Employability Skills (Entry 2), City & Guilds Entry Level Introductory Award in Employability Skills (Entry 2), City & Guilds Level 1 Award for Skills for Employment in the Hospitality Industry +8 more

18 learning outcomes80 guidance points11 criteria

Glass bottle processing

This element introduces learners to the practical steps involved in recycling glass bottles, a key sustainability skill. It focuses on correct sorting, cleaning, and safe handling procedures to prepare bottles for re-processing. Mastery of this routine supports environmental awareness and employability in waste management or manufacturing roles.

City & Guilds Entry Level Award in Skills for Working Life (Entry 2), City & Guilds Entry Level Certificate in Skills for Working Life (Entry 2), City & Guilds Entry Level Diploma in Skills for Working Life (Entry 2)

8 learning outcomes23 guidance points3 criteria

Health and safety in places of work

This element introduces learners to the fundamental health and safety legislation applicable to their workplace, ensuring they can identify key legal requirements. It empowers learners to understand their personal duty in maintaining a safe environment for themselves and others, fostering a proactive safety culture at an entry level. Practical application involves recognising hazards, following safety procedures, and knowing when to report concerns, which are essential for any job role.

City & Guilds Entry Level Introductory Award in Employability Skills (Entry 3), City & Guilds Entry Level Award in Employability Skills (Entry 3), City & Guilds Entry Level Certificate in Employability Skills (Entry 2) +5 more

20 learning outcomes56 guidance points8 criteria

Family relationships

This element explores the dynamics of family relationships within care settings, focusing on how roles evolve, common challenges arise, and the individual's duty to adapt and support. It underpins person-centred care by recognising that family contexts critically impact health and well-being across adult and child care environments.

City & Guilds Level 1 Certificate for Skills for Working in the Health Care, Adult Care and Child Care Sectors, City & Guilds Level 1 Introductory Award in Employability Skills, City & Guilds Level 1 Award in Employability Skills +10 more

42 learning outcomes99 guidance points13 criteria

Glaze a pot

This topic involves applying glaze to a pot. Learners develop practical skills in pottery finishing, ensuring even coverage and proper technique.

City & Guilds Entry Level Certificate in Skills for Working Life (Entry 2), City & Guilds Entry Level Award in Skills for Working Life (Entry 2)

2 learning outcomes12 guidance points2 criteria

Catch and lead a horse

This subtopic focuses on the foundational equine handling skill of catching and leading a horse, essential for safe and effective interaction in a stable or yard environment. Learners develop the practical competence to approach, halter, and control a horse at walk, demonstrating an understanding of equine behaviour and safety protocols. Mastery of this skill underpins all further ground-based and ridden activities, preparing individuals for entry-level roles in horse care or progressing to more advanced vocational qualifications.

City & Guilds Entry Level Diploma in Skills for Working Life (Entry 2), City & Guilds Entry Level Award in Skills for Working Life (Entry 3), City & Guilds Entry Level Certificate in Skills for Working Life (Entry 3) +1 more

8 learning outcomes32 guidance points4 criteria

Recognise outside parts of a motor car or van

This element introduces learners to the basic external components of a motor car or van, enabling them to correctly identify parts such as the bonnet, boot, doors, and lights. Understanding these parts is essential for everyday vehicle use, routine safety checks, and effective communication in an automotive-related workplace. Practical application includes performing simple visual inspections and reporting faults using correct terminology.

City & Guilds Entry Level Introductory Award in Employability Skills (Entry 2), City & Guilds Entry Level Award in Employability Skills (Entry 2)

2 learning outcomes13 guidance points2 criteria

Enterprise activity - producing a product or service

This element develops learners' ability to conceive, plan, and execute a simple enterprise activity within a hospitality context, such as making and selling a product or offering a service. It instills practical business skills including planning, production, marketing, and reflective evaluation, which are essential for employment in the hospitality industry.

City & Guilds Level 1 Award for Skills for Employment in the Hospitality Industry, City & Guilds Level 1 Introductory Award in Employability Skills, City & Guilds Level 1 Award in Employability Skills +10 more

47 learning outcomes102 guidance points13 criteria

Interpersonal relationships

This subtopic explores the foundational aspects of building and maintaining effective interpersonal relationships within health, adult, and child care settings. Learners will understand how positive interactions, underpinned by empathy, respect, and clear communication, directly impact the wellbeing of service users and team collaboration. Practical application includes using verbal and non-verbal techniques to foster trust and de-escalate conflicts in care environments.

City & Guilds Level 1 Certificate for Skills for Working in the Health Care, Adult Care and Child Care Sectors, City & Guilds Level 1 Award for Skills for Employment in the Hospitality Industry, City & Guilds Level 1 Certificate for Skills for Working in the Retail Industry +4 more

15 learning outcomes46 guidance points7 criteria

Introduction to sustainable development and global citizenship

This subtopic introduces learners to the concepts of sustainable development and global citizenship, emphasising their interconnectedness in promoting social, economic and environmental well-being. It explores how individual and collective actions can contribute to a more equitable and sustainable world, preparing learners for responsible participation in the workplace and community. Practical activities such as conducting a sustainability survey enable learners to apply these concepts in real-world contexts.

City & Guilds Level 2 Award in Employability Skills, City & Guilds Level 2 Introductory Award in Employability Skills, City & Guilds Level 2 Extended Certificate in Employability Skills +1 more

15 learning outcomes34 guidance points4 criteria

Clean farm animal housing

This subtopic introduces learners to the essential practical skill of cleaning and bedding down farm animal housing. It covers the reasons why cleanliness is vital for animal health and welfare, as well as practical techniques to carry out the task safely and effectively. Learners will develop the ability to maintain hygienic conditions in animal enclosures, contributing to the overall wellbeing of livestock.

City & Guilds Entry Level Certificate in Skills for Working Life (Entry 3), City & Guilds Entry Level Diploma in Skills for Working Life (Entry 3), City & Guilds Entry Level Award in Skills for Working Life (Entry 3) +1 more

18 learning outcomes32 guidance points4 criteria

Communicating with others in the workplace

This subtopic introduces learners to the fundamental principles of communication within a professional setting. It distinguishes between formal and informal methods and equips learners with the knowledge to select appropriate communication approaches for various workplace scenarios. Mastery of these skills is essential for effective collaboration, customer service, and career progression.

City & Guilds Level 2 Extended Certificate in Employability Skills , City & Guilds Level 2 Certificate in Employability Skills, City & Guilds Level 1 Certificate in Employability Skills +5 more

32 learning outcomes65 guidance points8 criteria

Introduction to the benefits of coaching

This subtopic introduces learners to the fundamental concepts of coaching, focusing on its purpose and the wide-ranging benefits it offers for personal and professional development. It explores how coaching can enhance employability skills by fostering self-awareness, goal-setting abilities, and a proactive mindset, which are essential for career progression in any vocational context.

City & Guilds Level 2 Introductory Award in Employability Skills, City & Guilds Level 2 Award in Employability Skills, City & Guilds Level 2 Extended Certificate in Employability Skills +1 more

13 learning outcomes34 guidance points4 criteria

Create a positive impression on customers

This element focuses on the fundamental role personal presentation and conduct play in shaping customer perceptions. Learners explore how adhering to appropriate dress codes and adopting effective communication techniques contribute to a professional image, directly influencing customer satisfaction and loyalty. Understanding and consistently meeting customer expectations forms the bedrock of exceptional service delivery across all sectors.

City & Guilds Level 1 Award in Employability Skills, City & Guilds Level 2 Certificate in Employability Skills, City & Guilds Level 2 Extended Certificate in Employability Skills +8 more

39 learning outcomes73 guidance points11 criteria

Clean horse tack

This element focuses on the practical skills and underpinning knowledge required to clean and maintain horse tack, specifically a saddle and bridle. Learners will develop the ability to select and use appropriate cleaning materials and follow correct procedures, ensuring the longevity and safety of the equipment. Understanding the reasons for regular cleaning, such as preventing leather deterioration and ensuring horse comfort, is integral to responsible equine care.

City & Guilds Entry Level Award in Skills for Working Life (Entry 3), City & Guilds Entry Level Diploma in Skills for Working Life (Entry 3), City & Guilds Entry Level Certificate in Skills for Working Life (Entry 3) +1 more

18 learning outcomes31 guidance points4 criteria

Developing performance improvisation techniques

This element introduces learners to fundamental performance improvisation within a safe and structured environment, emphasizing the application of health and safety protocols alongside creative expression. It equips individuals with the ability to spontaneously devise and adapt performances, fostering critical reflection on their own work to enhance employability skills such as adaptability, communication, and teamwork.

City & Guilds Level 1 Introductory Award in Employability Skills, City & Guilds Level 1 Award in Employability Skills, City & Guilds Level 2 Certificate in Employability Skills +9 more

37 learning outcomes80 guidance points12 criteria

Groom a horse

This element focuses on developing practical skills to prepare a horse for riding by thoroughly grooming it. Learners will learn the correct sequence of grooming, safe handling practices, and the importance of checking the horse's physical condition prior to tacking up. Mastery of this routine ensures comfort and safety for both the horse and rider.

City & Guilds Entry Level Certificate in Skills for Working Life (Entry 2), City & Guilds Entry Level Award in Skills for Working Life (Entry 2)

5 learning outcomes15 guidance points2 criteria

Interview skills

This element develops essential interview skills for those seeking roles in health, adult, or child care sectors. Learners will learn to prepare thoroughly by researching the employer and role, anticipate questions, and plan appropriate responses that demonstrate their suitability for care environments. Additionally, they will practice presenting themselves professionally and reflecting on their performance to continuously improve.

City & Guilds Level 1 Certificate for Skills for Working in the Health Care, Adult Care and Child Care Sectors, City & Guilds Entry Level Introductory Award in Employability Skills (Entry 3), City & Guilds Entry Level Award in Employability Skills (Entry 3) +11 more

27 learning outcomes97 guidance points14 criteria

Repair a puncture

This subtopic focuses on developing the practical ability to identify, locate, and repair a puncture in an inner tube, which is an essential maintenance skill for bicycles and other inflatable equipment. Learners will gain hands-on experience in using basic puncture repair kits, promoting independence and problem-solving in everyday situations.

City & Guilds Entry Level Introductory Award in Employability Skills (Entry 2), City & Guilds Entry Level Award in Employability Skills (Entry 2)

2 learning outcomes12 guidance points2 criteria

Searching for a job

This topic covers how to find work opportunities, search for job vacancies, and recognise personal skills in relation to job requirements.

City & Guilds Entry Level Award in Employability Skills (Entry 2), City & Guilds Entry Level Introductory Award in Employability Skills (Entry 2), City & Guilds Level 1 Certificate for Skills for Working in the Health Care, Adult Care and Child Care Sectors +6 more

12 learning outcomes54 guidance points9 criteria

Introduction to the benefits of mentoring

This topic introduces the benefits of mentoring, focusing on understanding its purpose and advantages. Learners explore how mentoring supports personal and professional development.

City & Guilds Level 2 Introductory Award in Employability Skills, City & Guilds Level 2 Award in Employability Skills, City & Guilds Level 2 Certificate in Employability Skills +1 more

9 learning outcomes30 guidance points4 criteria

Condition floristry plant material

This subtopic focuses on the fundamental employability skill of conditioning plant material for floristry, ensuring flowers and foliage are prepared to last longer and look their best in arrangements. Learners will practice essential techniques such as re-cutting stems at an angle, removing excess foliage, and using hydration treatments, which are vital for entry-level roles in floristry, horticulture, or retail. Mastery of these basic conditioning methods directly impacts the quality of floral displays and customer satisfaction.

City & Guilds Entry Level Award in Skills for Working Life (Entry 3), City & Guilds Entry Level Diploma in Skills for Working Life (Entry 3), City & Guilds Entry Level Certificate in Skills for Working Life (Entry 3) +1 more

16 learning outcomes29 guidance points4 criteria

Introducing bench joinery skills

This element introduces learners to the fundamental resources needed for bench joinery, including tools, materials, and personal protective equipment. It develops practical skills in joining timber using basic joints such as butt, half-lap, or mortise and tenon, emphasizing accuracy, safety, and correct tool use. These skills are essential for progression in carpentry and joinery trades, forming the building blocks for more complex woodworking projects.

City & Guilds Entry Level Introductory Award in Employability Skills (Entry 3), City & Guilds Entry Level Award in Employability Skills (Entry 3), City & Guilds Entry Level Extended Award in Employability Skills (Entry 2) +1 more

4 learning outcomes19 guidance points4 criteria

Hand model a shape in clay

This subtopic covers the foundational craft skill of manually shaping clay into simple forms, essential for developing fine motor control, spatial awareness, and creative expression. It introduces learners to basic ceramic techniques like pinching, coiling, and rolling, which are widely applied in pottery, sculpture, and art therapy. Mastery of hand modeling builds confidence and prepares learners for more complex three-dimensional work in craft or design settings.

City & Guilds Entry Level Award in Skills for Working Life (Entry 2), City & Guilds Entry Level Certificate in Skills for Working Life (Entry 2)

6 learning outcomes20 guidance points2 criteria

Career Development

This element focuses on equipping learners with the skills to navigate career information systems, evaluate personal strengths and preferences, explore occupational options through practical sampling, and construct a structured career action plan. It underpins effective career decision-making and lifelong employability.

City & Guilds Level 2 Award in Employment and Personal Learning at Work, City & Guilds Level 2 Extended Award in Personal Learning at Work , City & Guilds Level 2 Certificate in Employment and Personal Learning at Work

7 learning outcomes21 guidance points3 criteria

Introduction to alcohol awareness

This subtopic provides foundational knowledge of alcohol types, UK low-risk drinking guidelines, and the physiological and social consequences of alcohol misuse. It equips learners to identify support services, crucial for those entering health and social care environments.

City & Guilds Level 1 Certificate for Skills for Working in the Health Care, Adult Care and Child Care Sectors, City & Guilds Level 1 Award for Skills for Employment in the Hospitality Industry, City & Guilds Level 1 Introductory Award in Employability Skills +3 more

15 learning outcomes52 guidance points6 criteria

Introduction to the principles of setting up a business

This topic introduces the basics of setting up a business, including rewards, risks, funding, and support. Learners will identify viable products or services and understand how to access advice.

City & Guilds Level 2 Award in Employability Skills, City & Guilds Level 2 Introductory Award in Employability Skills

6 learning outcomes14 guidance points2 criteria

Wash the outside of a motor car or van

Washing the outside of a motor car or van involves using appropriate cleaning products and techniques to remove dirt without damaging the paintwork. Learners must work safely and efficiently.

City & Guilds Entry Level Introductory Award in Employability Skills (Entry 2), City & Guilds Entry Level Award in Employability Skills (Entry 2)

2 learning outcomes11 guidance points2 criteria

Introduction to drug awareness

This element introduces learners to the fundamental concepts of drug awareness, distinguishing between legal and illegal substances within the UK legal framework. It explores the current drug classification system, the associated laws, and the physical, psychological, and social effects of drug misuse. The content also addresses the broader impacts of drug misuse on individuals, families, and communities, and signposts sources of support and information.

City & Guilds Level 1 Certificate for Skills for Working in the Health Care, Adult Care and Child Care Sectors, City & Guilds Level 1 Award for Skills for Employment in the Hospitality Industry, City & Guilds Level 1 Introductory Award in Employability Skills +3 more

14 learning outcomes53 guidance points6 criteria

Introducing brickwork skills

This subtopic introduces foundational bricklaying techniques, focusing on the correct selection and use of tools and materials, the process of laying bricks and blocks to a basic line, and the finishing of mortar joints. It emphasizes safe working practices and the importance of site tidiness and waste management, equipping learners with essential competencies for entry-level construction roles.

City & Guilds Entry Level Introductory Award in Employability Skills (Entry 3), City & Guilds Entry Level Award in Employability Skills (Entry 3), City & Guilds Entry Level Extended Award in Employability Skills (Entry 2) +1 more

4 learning outcomes31 guidance points4 criteria

Construct a composter

This subtopic provides learners with hands-on experience in constructing a basic composter, a valuable skill for sustainable gardening and waste management. It covers material identification, safe tool use, and step-by-step assembly, fostering practical abilities and attention to detail. Successful completion results in a functional composting unit and transferable construction skills.

City & Guilds Entry Level Certificate in Skills for Working Life (Entry 3), City & Guilds Entry Level Award in Skills for Working Life (Entry 3), City & Guilds Entry Level Diploma in Skills for Working Life (Entry 3) +1 more

16 learning outcomes36 guidance points4 criteria

Identify floristry plant material

This subtopic equips learners with fundamental knowledge of floristry plant materials, emphasizing the ability to visually identify and correctly name common flowers and foliage. Understanding the origins of these materials—such as local growers, wholesalers, or seasonal imports—is crucial for stock selection, customer advice, and basic design preparation. Mastering this recognition forms the basis for safe handling, quality control, and effective communication within a floristry workplace.

City & Guilds Entry Level Award in Skills for Working Life (Entry 2), City & Guilds Entry Level Certificate in Skills for Working Life (Entry 2)

5 learning outcomes14 guidance points2 criteria

Effective skills, qualities and attitudes for learning and work

This subtopic introduces the fundamental personal attributes required for success in retail learning and employment. Learners explore positive qualities such as reliability and enthusiasm, effective attitudes like embracing feedback, and professional behaviours including punctuality and teamwork. The focus is on self-assessment to identify personal development needs, enabling learners to set realistic goals for workplace readiness and continuous improvement.

City & Guilds Level 1 Certificate for Skills for Working in the Retail Industry, City & Guilds Level 1 Introductory Award in Employability Skills, City & Guilds Level 1 Award in Employability Skills +15 more

60 learning outcomes136 guidance points18 criteria

Introduction to health and safety awareness in the workplace

This subtopic introduces learners to the fundamental principles of health and safety within health, adult, and child care settings. It covers the importance of maintaining a safe environment for service users, colleagues, and visitors, the legal and ethical responsibilities of workers, and the practical application of risk assessment processes. Learners will gain awareness of how to identify hazards, evaluate risks, and follow workplace-specific policies to prevent accidents and promote wellbeing.

City & Guilds Level 1 Certificate for Skills for Working in the Health Care, Adult Care and Child Care Sectors, City & Guilds Level 1 Certificate for Skills for Working in the Retail Industry, City & Guilds Level 1 Introductory Award in Employability Skills +3 more

16 learning outcomes48 guidance points6 criteria

Career Progression

This subtopic focuses on enabling learners to recognise how their individual skills, qualities, and experiences shape career opportunities and progression routes. It equips them to evaluate their own attributes, access reliable career information and guidance, understand the role of ongoing work or study in career development, and produce a coherent personal career plan. Practical application involves creating a portfolio of evidence that demonstrates self-awareness, research skills, and forward planning.

City & Guilds Level 2 Extended Award in Personal Learning at Work , City & Guilds Level 2 Award in Employment and Personal Learning at Work, City & Guilds Level 2 Certificate in Employment and Personal Learning at Work

6 learning outcomes21 guidance points3 criteria

Managing personal finance

This element equips learners with essential knowledge and skills to manage personal finances effectively, covering income, expenditure, financial documentation, debt reduction, and informed use of financial products. It enables individuals to make prudent financial decisions, avoid common pitfalls, and maintain financial stability in both personal and professional contexts.

City & Guilds Level 2 Award in Employability Skills, City & Guilds Level 2 Introductory Award in Employability Skills, City & Guilds Level 1 Award for Skills for Employment in the Hospitality Industry +3 more

17 learning outcomes62 guidance points6 criteria

Working as part of a group

This element develops foundational teamwork skills essential for the workplace and daily life. Learners identify different groups (e.g., family, class, work team) and practice basic cooperative behaviors such as taking turns, listening, and completing assigned tasks within a group activity. Practical application involves participating in a simple group project, demonstrating awareness of one's role and contribution to a shared goal.

City & Guilds Entry Level Award in Employability Skills (Entry 2), City & Guilds Entry Level Introductory Award in Employability Skills (Entry 2)

2 learning outcomes14 guidance points2 criteria

Introducing finishing skills

This subtopic introduces learners to the fundamental practical skills required to remove damaged plaster, prepare surfaces, and mix and apply basic coatings for a smooth finish. It focuses on correct tool selection, surface preparation principles, and safe working practices in a construction or maintenance context, enabling learners to carry out basic repair tasks with supervision.

City & Guilds Entry Level Introductory Award in Employability Skills (Entry 3), City & Guilds Entry Level Award in Employability Skills (Entry 3), City & Guilds Entry Level Extended Award in Employability Skills (Entry 2) +1 more

4 learning outcomes24 guidance points4 criteria

Assist in catching poultry

This element develops foundational practical skills in poultry handling, focusing on safe and humane methods of catching and crating birds under direct supervision. Learners will demonstrate correct techniques to minimise stress and injury to both birds and handlers, essential for entry-level roles in agriculture. These skills are directly applicable to farm assistant positions, supporting routine husbandry tasks.

City & Guilds Entry Level Certificate in Skills for Working Life (Entry 2), City & Guilds Entry Level Award in Skills for Working Life (Entry 2), City & Guilds Entry Level Diploma in Skills for Working Life (Entry 2)

3 learning outcomes17 guidance points3 criteria

Attitudes and values for personal development

This subtopic explores how personal attitudes and values shape an individual's approach to work and learning, emphasizing their critical role in employability. Learners are guided to identify their own values and attitudes, and to actively develop strengths such as resilience, adaptability, and a positive mindset, which are essential for workplace success and continuous personal development.

City & Guilds Entry Level Introductory Award in Employability Skills (Entry 3), City & Guilds Entry Level Award in Employability Skills (Entry 3), City & Guilds Entry Level Extended Award in Employability Skills (Entry 2) +10 more

21 learning outcomes87 guidance points13 criteria

Clean the inside of a motor car or van

This topic covers the practical skills required to clean the interior of a motor car or van, including vacuuming, wiping surfaces, and using appropriate cleaning products. Learners must demonstrate attention to detail and safe working practices.

City & Guilds Entry Level Certificate in Employability Skills (Entry 3) , City & Guilds Entry Level Extended Certificate in Employability Skills (Entry 3), City & Guilds Entry Level Diploma in Employability Skills (Entry 3) +8 more

26 learning outcomes77 guidance points11 criteria

Control weeds in a planted area

This topic covers the practical skills needed to control weeds in a planted area. Learners will learn to identify common weeds and use appropriate methods to remove or manage them.

City & Guilds Entry Level Diploma in Skills for Working Life (Entry 3), City & Guilds Entry Level Award in Skills for Working Life (Entry 3), City & Guilds Entry Level Certificate in Skills for Working Life (Entry 3) +1 more

18 learning outcomes32 guidance points4 criteria

Introduction to decision-making

This element introduces learners to the fundamental role of decision-making in the hospitality industry, emphasising how effective choices impact service quality, customer satisfaction, and team efficiency. It covers the significance of recognising good decisions through outcomes and feedback, and underscores the need for systematic review to promote continuous improvement in a fast-paced, service-oriented environment.

City & Guilds Level 1 Award for Skills for Employment in the Hospitality Industry, City & Guilds Level 1 Introductory Award in Employability Skills, City & Guilds Level 1 Award in Employability Skills +2 more

14 learning outcomes39 guidance points5 criteria

Identify hazards in familiar settings

This subtopic equips Entry 2 learners to recognise potential dangers in everyday environments like home, school, or community settings. It builds foundational safety awareness, empowering learners to protect themselves and others. Practical activities involve real-world observation and discussion, reinforcing life skills for independent living.

City & Guilds Entry Level Certificate in Skills for Working Life (Entry 2), City & Guilds Entry Level Award in Skills for Working Life (Entry 2), City & Guilds Entry Level Certificate in Employability Skills (Entry 2) +3 more

9 learning outcomes41 guidance points6 criteria

Workplace safety and emergency procedures

This element develops essential safety awareness in low-level vocational contexts, focusing on immediate, correct reactions to fire or smoke alarms and the identification of critical hazard warning signs. Learners must demonstrate practical knowledge of safe evacuation procedures and the ability to interpret common symbols used to prevent workplace accidents, thereby contributing to personal safety and legal compliance.

City & Guilds Entry Level Introductory Award in Employability Skills (Entry 2), City & Guilds Entry Level Award in Employability Skills (Entry 2)

2 learning outcomes14 guidance points2 criteria

Managing time in the workplace

This subtopic introduces the critical employability skill of time management within a professional setting. Learners explore how effective time management contributes to productivity, reduces stress, and helps meet workplace deadlines. Through understanding and applying techniques such as prioritisation, scheduling, and avoiding procrastination, individuals can enhance their performance and reliability in any job role.

City & Guilds Level 2 Introductory Award in Employability Skills, City & Guilds Level 2 Award in Employability Skills

10 learning outcomes14 guidance points2 criteria

Introducing paint finishing skills

This subtopic introduces learners to the fundamental practical skills of paint finishing within an employability context. It focuses on identifying and selecting appropriate resources, preparing surfaces and work areas to industry standards, executing basic paint application techniques, and ensuring safe, thorough cleanup, all of which are essential for entry-level roles in construction, maintenance, or decorating sectors.

City & Guilds Entry Level Introductory Award in Employability Skills (Entry 3), City & Guilds Entry Level Award in Employability Skills (Entry 3), City & Guilds Entry Level Certificate in Employability Skills (Entry 2) +1 more

4 learning outcomes30 guidance points4 criteria

Introduction to safeguarding in health care, adult care and child care

This subtopic introduces the fundamental principles of safeguarding, including legal duties and the importance of protecting vulnerable individuals from harm in health, adult care, and child care settings. Learners explore different categories of abuse—physical, emotional, sexual, financial, neglect—and the signs that may indicate abuse is occurring. The unit also equips learners with the knowledge of appropriate actions to take if abuse is disclosed or suspected, emphasising the role of reporting and confidentiality.

City & Guilds Level 1 Certificate for Skills for Working in the Health Care, Adult Care and Child Care Sectors

1 learning outcomes6 guidance points

Coaching skills for the workplace

Coaching skills in the workplace involve structured, person-centred conversations that empower individuals to unlock their potential, solve their own challenges, and enhance performance. For the coach, coachee, and wider stakeholders, coaching delivers tangible benefits such as increased motivation, improved productivity, and stronger working relationships. This unit equips learners with the ability to apply core coaching models and techniques in real-world professional contexts.

City & Guilds Level 2 Award in Employment and Personal Learning at Work, City & Guilds Level 2 Extended Award in Personal Learning at Work , City & Guilds Level 2 Certificate in Employment and Personal Learning at Work

7 learning outcomes27 guidance points3 criteria

Create a textured finish

This unit focuses on the practical skill of combining materials such as sand, cement, PVA, or textured coatings to produce a tactile surface finish. Learners will develop the ability to follow simple recipes, measure materials accurately, and adjust consistency for effective application. The skill is essential for decorative painting, basic plastering, and surface repair in domestic and light construction settings.

City & Guilds Entry Level Diploma in Skills for Working Life (Entry 3), City & Guilds Entry Level Certificate in Skills for Working Life (Entry 3), City & Guilds Entry Level Award in Skills for Working Life (Entry 3) +1 more

17 learning outcomes31 guidance points4 criteria

Improve personal manner and conduct

This subtopic focuses on developing the self-presentation and interpersonal skills needed to make a positive impression in the workplace. Learners explore appropriate dress, personal hygiene, body language, and professional demeanor, tailoring their conduct to different work contexts. Practical application includes role-playing scenarios and self-assessment to build confidence and employability.

City & Guilds Entry Level Award in Skills for Working Life (Entry 2), City & Guilds Entry Level Certificate in Skills for Working Life (Entry 2), City & Guilds Entry Level Certificate in Employability Skills (Entry 2) +3 more

14 learning outcomes39 guidance points6 criteria

Introduction to understanding growth, social and emotional development in children

This subtopic introduces learners to the fundamental patterns of physical, social, and emotional development in children from birth through adolescence. It explores key milestones and the internal and external factors that can influence a child's developmental trajectory. Practical strategies for enhancing communication skills within care settings are also examined, equipping learners with essential knowledge for supporting children's holistic growth.

City & Guilds Level 1 Certificate for Skills for Working in the Health Care, Adult Care and Child Care Sectors, City & Guilds Level 1 Introductory Award in Employability Skills, City & Guilds Level 1 Award in Employability Skills

13 learning outcomes21 guidance points3 criteria

Disclosure of information

This element explores the concept of disclosure in the workplace, focusing on what information must be shared, when, and to whom. It covers the legal framework governing data protection and confidentiality, and the personal responsibility to manage one's own disclosure records accurately and securely.

City & Guilds Level 1 Award in Employability Skills, City & Guilds Level 2 Extended Certificate in Employability Skills , City & Guilds Level 2 Certificate in Employability Skills +8 more

35 learning outcomes81 guidance points11 criteria

Introducing pipework skills

This subtopic introduces learners to fundamental pipework skills using plastic materials, focusing on both supply and waste systems. It develops practical competencies in selecting appropriate resources, measuring, cutting, and joining pipes, and testing completed installations, ensuring readiness for basic plumbing tasks in construction or maintenance settings.

City & Guilds Entry Level Introductory Award in Employability Skills (Entry 3), City & Guilds Entry Level Award in Employability Skills (Entry 3), City & Guilds Entry Level Certificate in Employability Skills (Entry 2) +1 more

4 learning outcomes28 guidance points4 criteria

Managing yourself

This element focuses on equipping learners with the self-management strategies essential for sustained employability, including balancing personal and professional responsibilities, maintaining physical and mental well-being, and adopting 'work smart' principles to maximise productivity. Learners will conduct a critical self-analysis of their current skills to identify areas for development, enabling them to proactively manage their performance and resilience in the workplace. Practical application centres on creating personal action plans that directly enhance workplace effectiveness and long-term career progression.

City & Guilds Level 2 Award in Employability Skills, City & Guilds Level 2 Introductory Award in Employability Skills

5 learning outcomes14 guidance points2 criteria

Introducing site carpentry skills

This subtopic introduces learners to the fundamental resources and techniques required for basic site carpentry, focusing on the production of simple timber joints. It emphasizes the correct selection and safe use of hand tools and materials, enabling learners to develop practical skills in measuring, cutting, and assembling joints accurately.

City & Guilds Entry Level Introductory Award in Employability Skills (Entry 3), City & Guilds Entry Level Award in Employability Skills (Entry 3), City & Guilds Entry Level Extended Award in Employability Skills (Entry 2) +1 more

4 learning outcomes32 guidance points4 criteria

Communicating Solutions to Others

This element focuses on developing the ability to articulate solutions to workplace problems clearly and persuasively, while effectively handling queries and objections from colleagues or managers. It also emphasises self-evaluation of communication performance to foster continuous improvement.

City & Guilds Level 2 Award in Employment and Personal Learning at Work, City & Guilds Level 2 Extended Award in Personal Learning at Work , City & Guilds Level 2 Certificate in Employment and Personal Learning at Work

7 learning outcomes25 guidance points3 criteria

Introduction to working in a person-centred way in health and adult care

This subtopic introduces the foundational principles of person-centred practice within health and adult care settings. It emphasises the importance of placing the individual at the heart of their own care, respecting their values, preferences, and autonomy. Learners explore how to apply these principles through effective communication, promoting dignity, and supporting individuals to make informed choices about their daily lives and care.

City & Guilds Level 1 Certificate for Skills for Working in the Health Care, Adult Care and Child Care Sectors

1 learning outcomes9 guidance points

Customer service in the hospitality industry

This subtopic introduces learners to the fundamental principles of customer service within the hospitality industry, emphasizing how positive interactions enhance guest satisfaction and business reputation. It covers essential communication skills and the impact of personal presentation on customer perceptions, preparing learners for real-world service roles.

City & Guilds Entry Level Award in Skills for Working Life (Entry 3), City & Guilds Entry Level Diploma in Skills for Working Life (Entry 3), City & Guilds Entry Level Certificate in Skills for Working Life (Entry 3) +1 more

17 learning outcomes27 guidance points4 criteria

Preparing for an interview

This subtopic equips learners with the fundamental knowledge and practical strategies needed to navigate the job interview process effectively. It focuses on self-awareness, enabling learners to identify and articulate their personal skills, qualities, experiences, and qualifications in a professional context, while also guiding them through proactive preparation techniques such as researching the employer and anticipating questions to enhance their confidence and performance.

City & Guilds Level 2 Introductory Award in Employability Skills, City & Guilds Level 2 Award in Employability Skills

7 learning outcomes16 guidance points2 criteria

Introduction to the Hospitality Industry

This subtopic introduces learners to the broad scope and structure of the hospitality industry, covering key sectors such as hotels, restaurants, bars, and events, and how they interrelate to provide guest experiences. It emphasises the practical application of this knowledge in identifying entry points for employment and understanding the hierarchy of roles, enabling learners to navigate career opportunities effectively.

City & Guilds Level 1 Award for Skills for Employment in the Hospitality Industry

1 learning outcomes4 guidance points

Dealing with challenges

This subtopic focuses on equipping learners with the ability to recognise, understand, and effectively manage various workplace challenges. It covers the spectrum of challenges from personal setbacks to team conflicts and task-related obstacles, emphasising the development of resilience and a constructive mindset. Practical application includes applying coping strategies and demonstrating positive responses that are valued by employers.

City & Guilds Level 2 Extended Certificate in Employability Skills , City & Guilds Level 2 Certificate in Employability Skills, City & Guilds Level 2 Extended Award in Personal Learning at Work +8 more

35 learning outcomes78 guidance points11 criteria

Maintain a fence

This subtopic focuses on the practical skills and knowledge needed to carry out basic fence maintenance and understand its importance. Learners will explore common reasons for fence upkeep, such as safety, security, and appearance, and will practise simple maintenance tasks like cleaning, painting, and checking for damage. The aim is to develop foundational employability skills in grounds maintenance or horticulture, promoting attention to detail and responsibility.

City & Guilds Entry Level Award in Skills for Working Life (Entry 2), City & Guilds Entry Level Certificate in Skills for Working Life (Entry 2)

6 learning outcomes16 guidance points2 criteria

Cut building materials

This element covers the practical skills needed to cut various building materials accurately and safely. Learners will select appropriate cutting tools, prepare materials, and execute cuts while adhering to health and safety regulations. The skills are fundamental for construction and DIY tasks, enabling progression to more complex projects.

City & Guilds Entry Level Certificate in Skills for Working Life (Entry 3), City & Guilds Entry Level Award in Skills for Working Life (Entry 3), City & Guilds Entry Level Diploma in Skills for Working Life (Entry 3) +1 more

19 learning outcomes41 guidance points4 criteria

Teamworking skills

This subtopic explores the fundamental principles of effective teamwork, including the significance of clear roles, constructive conflict resolution, and shared goal attainment. Learners will apply these concepts in practical scenarios, working collaboratively to achieve objectives and critically reflecting on both individual contributions and overall team performance to enhance employability.

City & Guilds Level 2 Award in Employability Skills, City & Guilds Level 2 Introductory Award in Employability Skills

7 learning outcomes18 guidance points2 criteria

Investigating rights and responsibilities at work

This element explores the fundamental rights and responsibilities of employees within the UK hospitality sector, covering key aspects like employment contracts, working time regulations, health and safety, and anti-discrimination laws. It equips learners with essential knowledge to navigate workplace expectations and understand the legal protections that underpin fair treatment, directly supporting their readiness for employment in the industry.

City & Guilds Level 1 Award for Skills for Employment in the Hospitality Industry, City & Guilds Level 1 Certificate for Skills for Working in the Health Care, Adult Care and Child Care Sectors, City & Guilds Entry Level Introductory Award in Employability Skills (Entry 3) +6 more

13 learning outcomes58 guidance points9 criteria

Clean poultry accommodation by hand

This subtopic equips learners with the practical skill of manually cleaning poultry housing and the underpinning knowledge of why such cleaning is vital. It covers biosecurity, animal welfare, and the correct use of tools and protective equipment to maintain a hygienic environment for poultry. Mastery of these routines is essential for preventing disease and promoting healthy livestock management in agricultural settings.

City & Guilds Entry Level Diploma in Skills for Working Life (Entry 2), City & Guilds Entry Level Award in Skills for Working Life (Entry 2), City & Guilds Entry Level Certificate in Skills for Working Life (Entry 2)

7 learning outcomes19 guidance points3 criteria

Introduction to working in health care, adult care and child care

This element introduces the fundamental structure of the health care, adult care, and child care sectors, covering the types of services available, the various job roles within them, the essential skills and attitudes required by workers, and the key legislation, principles, and values that underpin safe and effective practice. Learners gain a broad awareness to support informed career choices and understand the professional standards expected in these sectors.

City & Guilds Level 1 Certificate for Skills for Working in the Health Care, Adult Care and Child Care Sectors, City & Guilds Level 1 Award in Employability Skills

8 learning outcomes15 guidance points2 criteria

Introducing Tiling Skills

This subtopic introduces learners to the essential skills of tiling, focusing on identifying and selecting appropriate resources such as tiles, adhesives, and tools, preparing the work area safely and effectively, and applying basic techniques to fix tiles. It provides foundational practical competencies for those pursuing entry-level roles in construction or maintenance, emphasizing accuracy, cleanliness, and adherence to health and safety standards.

City & Guilds Entry Level Introductory Award in Employability Skills (Entry 3), City & Guilds Entry Level Award in Employability Skills (Entry 3), City & Guilds Entry Level Extended Award in Employability Skills (Entry 2) +1 more

4 learning outcomes36 guidance points4 criteria

Decorate greenware

This unit covers decorating greenware (unfired clay) using various techniques. It is at Entry Level 3.

City & Guilds Entry Level Diploma in Skills for Working Life (Entry 3), City & Guilds Entry Level Certificate in Skills for Working Life (Entry 3), City & Guilds Entry Level Award in Skills for Working Life (Entry 3) +1 more

20 learning outcomes33 guidance points4 criteria

Understanding conflict at work

This subtopic focuses on identifying common causes of workplace conflict (e.g., poor communication, resource scarcity) and their detrimental effects (e.g., low morale, reduced productivity). It equips learners to recognise unacceptable behaviours such as bullying and harassment, and to apply preventative strategies like clear policies and mediation to foster a positive work environment.

City & Guilds Level 2 Award in Employability Skills, City & Guilds Level 2 Introductory Award in Employability Skills, City & Guilds Level 1 Award for Skills for Employment in the Hospitality Industry +3 more

10 learning outcomes42 guidance points6 criteria

Communication in the Workplace

This element focuses on the fundamental role of effective communication in the workplace, encompassing verbal exchanges, non-verbal cues, and written correspondence. Learners explore how positive interaction fosters collaboration, reduces misunderstandings, and enhances professional relationships, while developing practical skills to communicate clearly, respectfully, and appropriately in diverse workplace scenarios.

City & Guilds Level 2 Certificate in Employment and Personal Learning at Work, City & Guilds Level 2 Extended Award in Personal Learning at Work , City & Guilds Level 2 Award in Employment and Personal Learning at Work

8 learning outcomes23 guidance points3 criteria

Maintain a footpath

This element covers the essential practical skills required to maintain a footpath safely and effectively. Learners will develop the ability to identify common issues such as overgrowth, litter, and uneven surfaces, and apply basic maintenance techniques using appropriate tools. The focus is on promoting safe public access and enhancing the local environment.

City & Guilds Entry Level Award in Skills for Working Life (Entry 2), City & Guilds Entry Level Certificate in Skills for Working Life (Entry 2)

8 learning outcomes17 guidance points2 criteria

Introduction to developing parenting skills

This subtopic introduces learners to the foundational concepts of parenting, including the parental role, children’s rights, effective communication, behaviour management, and learning through daily activities. It equips learners with practical insights for fostering a nurturing family environment and recognising the need for parental self-care.

City & Guilds Entry Level Introductory Award in Employability Skills (Entry 3), City & Guilds Entry Level Award in Employability Skills (Entry 3), City & Guilds Entry Level Extended Award in Employability Skills (Entry 2) +1 more

9 learning outcomes37 guidance points4 criteria

Keeping safe

This element focuses on identifying and managing risks to personal safety within hospitality environments, from kitchen hazards to customer-facing threats. It equips learners with practical strategies to minimise risks such as slips, burns, or aggressive behaviour, and ensures they know how to access support through workplace procedures and emergency services. Mastery of this content is essential for maintaining a safe, professional stance in fast-paced hospitality settings.

City & Guilds Level 1 Award for Skills for Employment in the Hospitality Industry, City & Guilds Level 1 Certificate for Skills for Working in the Health Care, Adult Care and Child Care Sectors, City & Guilds Level 1 Certificate for Skills for Working in the Retail Industry +2 more

9 learning outcomes32 guidance points5 criteria

Using tools and equipment

This subtopic focuses on developing the practical competencies required to safely and effectively use, maintain, and store a range of common workplace tools and equipment. Learners must demonstrate understanding of correct procedures, health and safety compliance, and the importance of proper care to prolong equipment life and prevent accidents.

City & Guilds Level 2 Award in Employability Skills, City & Guilds Level 2 Introductory Award in Employability Skills

7 learning outcomes16 guidance points2 criteria

Introduction to drug and alcohol awareness

This element provides learners with foundational knowledge about substance use and misuse, crucial for maintaining personal safety and workplace wellbeing. It distinguishes between soft and alcoholic drinks, legal and illegal drugs, and explores the physical, mental, and social effects of misuse. Learners also identify sources of support, empowering them to make informed decisions and seek help when needed.

City & Guilds Entry Level Introductory Award in Employability Skills (Entry 3), City & Guilds Level 1 Certificate for Skills for Working in the Retail Industry, City & Guilds Entry Level Award in Employability Skills (Entry 3) +2 more

5 learning outcomes33 guidance points5 criteria

Collect and sort poultry eggs

This element introduces learners to the essential workplace skill of collecting and sorting poultry eggs, a common task in agricultural and food production environments. Learners will develop practical techniques for safe egg handling, identifying quality, and following hygiene and biosecurity protocols. Mastery of these foundational tasks prepares individuals for supported employment or further training in animal care or farming sectors.

City & Guilds Entry Level Diploma in Skills for Working Life (Entry 2), City & Guilds Entry Level Certificate in Skills for Working Life (Entry 2), City & Guilds Entry Level Award in Skills for Working Life (Entry 2)

7 learning outcomes23 guidance points3 criteria

Disinfect poultry accommodation

This subtopic develops learners' practical ability to disinfect poultry accommodation effectively, ensuring a clean and disease-free environment for birds. It emphasises the importance of following correct procedures, from removing organic matter to applying the right disinfectant at the correct concentration, while strictly adhering to health and safety protocols. Mastery of these skills is essential for maintaining biosecurity and preventing outbreaks in poultry keeping.

City & Guilds Entry Level Award in Skills for Working Life (Entry 3), City & Guilds Entry Level Certificate in Skills for Working Life (Entry 3), City & Guilds Entry Level Diploma in Skills for Working Life (Entry 3) +1 more

8 learning outcomes36 guidance points4 criteria

Introduction to customer service

This subtopic introduces fundamental customer service concepts crucial for retail employment, emphasizing personal appearance, distinguishing between internal and external customers, and applying appropriate communication styles. It provides learners with the foundational knowledge to interact professionally with both colleagues and customers, enhancing service quality and workplace effectiveness.

City & Guilds Level 1 Certificate for Skills for Working in the Retail Industry, City & Guilds Entry Level Award in Employability Skills (Entry 3), City & Guilds Level 1 Award in Employability Skills +2 more

8 learning outcomes34 guidance points5 criteria

Contributing to Meetings

This element focuses on the practical skills and knowledge required to actively participate in workplace meetings. Learners will explore the typical structure and roles within meetings, how to prepare effectively through agenda review and documentation, and strategies to contribute meaningfully and professionally in a way that adds value to the discussion and decision-making process. Application is centred on real-world scenarios where clear communication and collaboration are essential for team and organisational success.

City & Guilds Level 2 Award in Employment and Personal Learning at Work, City & Guilds Level 2 Extended Award in Personal Learning at Work , City & Guilds Level 2 Certificate in Employment and Personal Learning at Work

7 learning outcomes22 guidance points3 criteria

Drill holes in metal

This subtopic focuses on the safe and accurate drilling of holes in metal, a fundamental skill in many vocational contexts. Learning to correctly identify and use tools such as the centre punch, twist drill bit, and pillar drill ensures precise outcomes and minimises workplace hazards. Mastery of these basics supports progression to more advanced fabrication and engineering tasks.

City & Guilds Entry Level Certificate in Skills for Working Life (Entry 3), City & Guilds Entry Level Diploma in Skills for Working Life (Entry 3), City & Guilds Entry Level Award in Skills for Working Life (Entry 3) +1 more

12 learning outcomes35 guidance points4 criteria

Make a round posy arrangement

This element develops practical floristry skills by teaching learners to construct a symmetrical round posy arrangement, which is a fundamental technique in the floral industry. It emphasizes neat presentation, appropriate material selection, and safe working practices, building confidence for entry-level roles in retail or hospitality settings where basic floral displays are required.

City & Guilds Entry Level Award in Skills for Working Life (Entry 2), City & Guilds Entry Level Certificate in Skills for Working Life (Entry 2)

5 learning outcomes12 guidance points2 criteria

Valuing customers

This subtopic explores the critical role customers play in organisational success, focusing on strategies to build and maintain customer confidence, retention, and loyalty. Learners will develop practical skills for effective customer interaction and relationship-building, essential for enhancing service quality and driving business growth. It equips learners with the interpersonal skills needed to value customers in any workplace setting.

City & Guilds Level 2 Introductory Award in Employability Skills, City & Guilds Level 2 Award in Employability Skills

6 learning outcomes16 guidance points2 criteria

Drill holes in wood-based materials

This subtopic covers the practical skill of drilling holes into wood-based materials, including selecting appropriate drills and bits, and understanding their applications. It develops hand-eye coordination and knowledge of tool selection that are fundamental for basic woodworking tasks in both domestic and occupational settings. Mastery of this skill supports progression to more complex construction and assembly activities.

City & Guilds Entry Level Diploma in Skills for Working Life (Entry 3), City & Guilds Entry Level Award in Skills for Working Life (Entry 3), City & Guilds Entry Level Certificate in Skills for Working Life (Entry 3) +1 more

12 learning outcomes31 guidance points4 criteria

Create a good impression on customers

This subtopic introduces learners to the essential skills of professional presentation and customer interaction in the workplace. It covers understanding and applying appropriate dress codes for different job roles, recognising the impact of first impressions on customer relationships, and developing practical strategies to meet and exceed customer expectations. These competencies are vital for building trust, ensuring customer satisfaction, and maintaining a positive company reputation.

City & Guilds Entry Level Extended Certificate in Employability Skills (Entry 3), City & Guilds Entry Level Extended Award in Employability Skills (Entry 3), City & Guilds Entry Level Certificate in Employability Skills (Entry 3) +6 more

23 learning outcomes57 guidance points9 criteria

Introduction to the hospitality industry

This subtopic introduces learners to the hospitality industry, focusing on its main outlets such as hotels, restaurants, bars, and contract catering. Learners will explore the diverse job opportunities available, from front-of-house roles like receptionists and waiters to back-of-house positions like chefs and housekeeping staff, preparing them for potential career pathways.

City & Guilds Entry Level Introductory Award in Employability Skills (Entry 3), City & Guilds Entry Level Award in Employability Skills (Entry 3), City & Guilds Entry Level Certificate in Employability Skills (Entry 2) +4 more

14 learning outcomes49 guidance points7 criteria

Preparing for work

This element focuses on equipping learners with the self-awareness and research skills needed to enter the hospitality industry. It guides candidates to identify their own strengths and areas for development, explore job roles within hospitality, and understand what employers seek, enabling them to present themselves effectively to potential employers.

City & Guilds Level 1 Award for Skills for Employment in the Hospitality Industry, City & Guilds Level 1 Certificate for Skills for Working in the Retail Industry, City & Guilds Level 1 Introductory Award in Employability Skills +1 more

8 learning outcomes33 guidance points4 criteria

Make a slab-built box

Explore the craft of constructing a clay box using the slab-building method, a fundamental hand-building technique that develops fine motor skills, attention to detail, and the ability to follow sequential instructions. This practical activity supports employability by fostering precision, patience, and problem-solving, while introducing basic ceramic processes applicable to creative, construction, and manual trades.

City & Guilds Entry Level Certificate in Skills for Working Life (Entry 2), City & Guilds Entry Level Award in Skills for Working Life (Entry 2)

7 learning outcomes16 guidance points2 criteria

Parenting Awareness

This element introduces learners to the fundamental responsibilities of caring for a baby, emphasizing the practical, emotional, and financial demands involved. It explores the range of support services available to parents, from healthcare professionals to community groups, and instills essential knowledge on safeguarding and promoting infant safety. The focus is on building real-world parenting awareness that underpins effective care practices in health, adult care, and child care settings.

City & Guilds Level 1 Certificate for Skills for Working in the Health Care, Adult Care and Child Care Sectors, City & Guilds Entry Level Introductory Award in Employability Skills (Entry 3), City & Guilds Entry Level Award in Employability Skills (Entry 3) +4 more

10 learning outcomes49 guidance points7 criteria

Mix and lay concrete

This element develops the fundamental skill of mixing and laying concrete, a core competency for entry-level construction roles. Learners will demonstrate the ability to safely combine cement, sand, aggregate and water to correct proportions, and then place, level and finish the concrete in a specified area, adhering to health and safety guidelines.

City & Guilds Entry Level Award in Skills for Working Life (Entry 2), City & Guilds Entry Level Certificate in Skills for Working Life (Entry 2)

7 learning outcomes18 guidance points2 criteria

Drug awareness

This element provides learners with essential knowledge about drugs, including the legal distinctions between substances, the UK classification system, and the physical, psychological, and social effects of drug misuse. It equips individuals with an understanding of the broader impacts on employability and personal life, alongside signposting to appropriate support services to promote informed decision-making and workplace safety.

City & Guilds Level 2 Certificate in Employability Skills, City & Guilds Level 2 Extended Certificate in Employability Skills , City & Guilds Level 1 Diploma in Employability Skills +5 more

25 learning outcomes70 guidance points8 criteria

Edge and repair a footpath

This subtopic focuses on the practical skills required to maintain footpaths by trimming edges to restore a neat boundary and repairing surface damage. Learners apply basic hand tools to remove overgrowth and fill holes or cracks, ensuring safe and level pathways. These techniques are essential for grounds maintenance roles in landscaping, horticulture, and public works.

City & Guilds Entry Level Certificate in Skills for Working Life (Entry 3), City & Guilds Entry Level Award in Skills for Working Life (Entry 3), City & Guilds Entry Level Diploma in Skills for Working Life (Entry 3) +1 more

12 learning outcomes34 guidance points4 criteria

Recognise the benefits of having a work/life balance

This element explores the concept of work/life balance, particularly its significance within the demanding health, adult care and child care sectors. Learners will examine how effectively using leisure time—through hobbies, rest, and social interaction—can mitigate stress, enhance job satisfaction, and prevent burnout, ultimately contributing to sustained quality care.

City & Guilds Level 1 Certificate for Skills for Working in the Health Care, Adult Care and Child Care Sectors, City & Guilds Level 1 Introductory Award in Employability Skills, City & Guilds Level 1 Award in Employability Skills

6 learning outcomes20 guidance points3 criteria

Recognising employment opportunities

This subtopic introduces learners to the diverse employment landscape within the hospitality sector, from permanent roles to zero-hour contracts. It defines the labour market and equips learners with the skills to locate and access job opportunities, including those not publicly advertised—the hidden labour market. Understanding these concepts is essential for effective job seeking and career planning in a dynamic industry.

City & Guilds Level 1 Award for Skills for Employment in the Hospitality Industry, City & Guilds Level 1 Certificate for Skills for Working in the Retail Industry, City & Guilds Level 1 Introductory Award in Employability Skills +1 more

7 learning outcomes29 guidance points4 criteria

Rights and responsibilities in the workplace

This subtopic introduces learners to the fundamental employment rights and responsibilities within health, adult, and child care settings. It emphasises the legal and ethical obligations that underpin safe practice, including the critical importance of health and safety rules in protecting both employees and vulnerable service users. Understanding these concepts ensures that entry-level practitioners can contribute to a culture of safety and accountability.

City & Guilds Level 1 Certificate for Skills for Working in the Health Care, Adult Care and Child Care Sectors, City & Guilds Level 1 Award for Skills for Employment in the Hospitality Industry, City & Guilds Level 1 Certificate for Skills for Working in the Retail Industry +2 more

9 learning outcomes31 guidance points5 criteria

Edge up an amenity area

This subtopic focuses on the practical skill of maintaining neat, well-defined borders around lawns, flowerbeds, or shrubberies using appropriate hand tools. Learners will develop the ability to select and safely use equipment such as edging shears or half-moon edgers to create sharp boundaries that enhance the visual appeal and health of amenity areas. This foundational horticultural skill is essential for the upkeep of public parks, gardens, and landscaped environments.

City & Guilds Entry Level Diploma in Skills for Working Life (Entry 3), City & Guilds Entry Level Award in Skills for Working Life (Entry 3), City & Guilds Entry Level Certificate in Skills for Working Life (Entry 3) +1 more

13 learning outcomes36 guidance points4 criteria

Mix cement bonding materials by hand

This subtopic focuses on the essential manual technique of combining cement-based bonding materials to the correct consistency for use in construction and repair tasks. Learners develop practical skills in measuring, mixing, and assessing the workability of the material, ensuring adherence to health and safety standards. Mastery of this skill underpins successful plastering, rendering, and general building maintenance, preparing learners for real-world workplace tasks.

City & Guilds Entry Level Award in Skills for Working Life (Entry 2), City & Guilds Entry Level Certificate in Skills for Working Life (Entry 2)

7 learning outcomes17 guidance points2 criteria

Introduction to retail

This topic introduces learners to the broad spectrum of the retail industry, exploring the diversity of retailer types, their typical locations, and the evolving methods customers use to shop. It also covers the range of services retailers provide and the various job roles within a retail setting, equipping learners with foundational knowledge crucial for any entry-level position in the sector.

City & Guilds Level 1 Certificate for Skills for Working in the Retail Industry

1 learning outcomes9 guidance points

Lift and handle safely

This element focuses on developing learners' practical ability to lift, handle, and move objects safely in a workplace setting, while also ensuring they understand the importance of safe manual handling to prevent injury. Learners must demonstrate correct techniques for different types of loads and explain the consequences of improper lifting, linking these skills to real-world employability scenarios. Mastery of this unit underpins health and safety compliance and personal wellbeing in any job role.

City & Guilds Entry Level Introductory Award in Employability Skills (Entry 3), City & Guilds Entry Level Award in Employability Skills (Entry 3), City & Guilds Entry Level Certificate in Employability Skills (Entry 2) +1 more

4 learning outcomes25 guidance points4 criteria

Assist with cleaning housing for small animals

This element focuses on developing the foundational practical skills needed to maintain hygienic living conditions for small animals such as rabbits, guinea pigs, or hamsters. Learners will demonstrate the correct sequence of removing an animal to a safe temporary enclosure, stripping out soiled bedding, washing and disinfecting the accommodation using approved products, and reinstating fresh bedding before returning the animal. Emphasis is placed on infection control, animal welfare, and adherence to health and safety protocols.

City & Guilds Entry Level Certificate in Skills for Working Life (Entry 2), City & Guilds Entry Level Award in Skills for Working Life (Entry 2), City & Guilds Entry Level Diploma in Skills for Working Life (Entry 2)

3 learning outcomes22 guidance points3 criteria

Assertive living

This element equips learners with essential interpersonal skills for the hospitality industry, focusing on recognising passive, aggressive, and assertive behaviours. It explores how self-esteem influences professional interactions and provides strategies to manage stress effectively. By understanding these concepts, learners can communicate confidently, handle challenging situations, and enhance customer service.

City & Guilds Level 1 Award for Skills for Employment in the Hospitality Industry, City & Guilds Level 1 Award in Employability Skills, City & Guilds Level 1 Introductory Award in Employability Skills +11 more

43 learning outcomes105 guidance points14 criteria

Applying for a Job

This element focuses on equipping learners with the practical skills to navigate the job market effectively, from identifying suitable vacancies using varied methods to crafting tailored applications. It emphasizes the importance of presenting oneself professionally through CVs, cover letters, and online forms, while also developing the critical ability to self-evaluate and refine application strategies for improved employability outcomes.

City & Guilds Level 2 Certificate in Employment and Personal Learning at Work, City & Guilds Level 2 Extended Award in Personal Learning at Work , City & Guilds Level 2 Award in Employment and Personal Learning at Work

3 learning outcomes21 guidance points3 criteria

Assist with catching and restraining a small animal

This subtopic focuses on the practical skills required to safely catch and restrain a small animal, such as a rabbit or guinea pig, in a controlled and humane manner. Learners will develop an understanding of appropriate handling techniques, the importance of minimizing stress to the animal, and the use of simple equipment like towels or carriers. Mastery ensures the animal’s welfare is maintained during routine care or veterinary assistance.

City & Guilds Entry Level Award in Skills for Working Life (Entry 3), City & Guilds Entry Level Diploma in Skills for Working Life (Entry 3), City & Guilds Entry Level Certificate in Skills for Working Life (Entry 3) +1 more

13 learning outcomes31 guidance points4 criteria

Dealing with conflict

This subtopic explores the nature of workplace conflict, its common causes, and practical resolution strategies, alongside the attitudes and behaviours that facilitate positive outcomes. Learners gain insight into employee rights and responsibilities, enabling them to identify and address unacceptable behaviour in line with organisational policies and legal frameworks, which is crucial for maintaining a respectful and productive working environment.

City & Guilds Level 2 Award in Employment and Personal Learning at Work, City & Guilds Level 2 Extended Award in Personal Learning at Work , City & Guilds Level 2 Certificate in Employment and Personal Learning at Work

11 learning outcomes25 guidance points3 criteria

Introduction to retail

This element introduces learners to the diverse retail landscape, covering store types, locations, shopping methods, customer services, and job roles. Gaining this foundational knowledge helps learners understand how retail businesses operate and the wide range of opportunities within the sector, preparing them for further study or entry-level employment.

City & Guilds Entry Level Award in Employability Skills (Entry 3)

1 learning outcomes9 guidance points

Move a farm animal

This subtopic covers the essential practical skills required to safely and calmly move a farm animal, such as a sheep or cow, within a work environment. Learners will apply principles of animal behaviour, health and safety, and correct handling techniques to ensure both human and animal welfare during the movement.

City & Guilds Entry Level Certificate in Skills for Working Life (Entry 2), City & Guilds Entry Level Award in Skills for Working Life (Entry 2)

7 learning outcomes18 guidance points2 criteria

Safe learning in the workplace

This element introduces learners to the foundational health and safety principles essential for a safe hospitality workplace, covering key legislation, hazard identification, risk reduction strategies, and practical risk assessment skills. Learners will explore how to recognize common hazards such as slips, trips, manual handling risks, and food safety dangers, and apply control measures to prevent accidents. The content directly supports workplace readiness by ensuring learners understand both their legal responsibilities and their role in maintaining a safe environment for colleagues, customers, and themselves.

City & Guilds Level 1 Award for Skills for Employment in the Hospitality Industry, City & Guilds Level 1 Certificate for Skills for Working in the Retail Industry, City & Guilds Entry Level Introductory Award in Employability Skills (Entry 3) +3 more

10 learning outcomes43 guidance points6 criteria

Paint a plastered wall to an acceptable emulsion finish

This unit focuses on the fundamental skills required to paint a plastered wall using emulsion paint to a standard acceptable in both domestic and industrial settings. Learners will develop proficiency in surface preparation, material selection, application techniques, and finishing quality, which are essential for progressing in the painting and decorating trade. Mastery of these skills supports employability in construction, maintenance, and renovation sectors.

City & Guilds Entry Level Certificate in Skills for Working Life (Entry 2), City & Guilds Entry Level Award in Skills for Working Life (Entry 2)

6 learning outcomes14 guidance points2 criteria

Developing confidence for work

This subtopic explores the critical role of self-confidence in enhancing workplace performance, effective communication, and career progression. It examines how assertive behaviour underpins confidence by promoting clear, respectful self-expression and boundary-setting. Learners will apply strategies to build and maintain confidence, enabling them to navigate challenges, embrace opportunities, and demonstrate professional competence.

City & Guilds Level 2 Certificate in Employment and Personal Learning at Work, City & Guilds Level 2 Extended Award in Personal Learning at Work , City & Guilds Level 2 Award in Employment and Personal Learning at Work

12 learning outcomes24 guidance points3 criteria

Introduction to working with vulnerable adults

This subtopic introduces the foundational knowledge required for those beginning to work with vulnerable adults, focusing on defining vulnerability and abuse within a care context. It explores the duty of care to recognise and minimise risks of abuse, emphasising practical safeguarding principles that underpin ethical employability skills in health and social care settings.

City & Guilds Level 1 Introductory Award in Employability Skills, City & Guilds Level 1 Award in Employability Skills

7 learning outcomes15 guidance points2 criteria

Sex and relationship Education

This subtopic provides foundational knowledge of sex and relationships essential for care sector workers. Learners explore diverse relationships, cultural influences, consent, legal frameworks, reproductive biology, contraception methods, and support agencies. The content is applied to practical care scenarios, enabling safe, respectful, and informed interactions with service users and signposting to appropriate services.

City & Guilds Level 1 Certificate for Skills for Working in the Health Care, Adult Care and Child Care Sectors, City & Guilds Level 1 Introductory Award in Employability Skills, City & Guilds Level 1 Award in Employability Skills

9 learning outcomes27 guidance points3 criteria

Personal presentation and hygiene

This subtopic focuses on the critical role that personal hygiene and presentation play in securing and maintaining employment. Learners explore daily hygiene practices, grooming, and appropriate dress, understanding how these factors influence first impressions, workplace relationships, and customer perceptions. The knowledge gained is directly applied to preparing for work placements and demonstrating professionalism in any job role.

City & Guilds Entry Level Introductory Award in Employability Skills (Entry 3), City & Guilds Level 1 Certificate for Skills for Working in the Retail Industry, City & Guilds Entry Level Award in Employability Skills (Entry 3) +2 more

9 learning outcomes34 guidance points5 criteria

Understanding assertive behaviour

This element explores assertive behaviour, crucial for effective communication in care settings. Learners examine what assertiveness means—expressing needs and feelings openly and respectfully—contrasting it with passive or aggressive styles. Understanding its effects, including improved relationships and reduced stress, prepares students to apply assertive techniques in real-world care scenarios, enhancing professional conduct and user outcomes.

City & Guilds Level 1 Certificate for Skills for Working in the Health Care, Adult Care and Child Care Sectors, City & Guilds Level 1 Award for Skills for Employment in the Hospitality Industry, City & Guilds Level 1 Certificate for Skills for Working in the Retail Industry +1 more

4 learning outcomes26 guidance points4 criteria

Developing Enterprise Skills

This subtopic equips learners with practical enterprise skills, enabling them to conceive, plan, implement, and review a small-scale business activity. It emphasizes hands-on experience in identifying market opportunities, developing a business concept, and managing the entire lifecycle of a product or service venture. Through this process, learners gain insights into entrepreneurship, teamwork, and critical self-evaluation, essential for future employment or self-employment.

City & Guilds Level 2 Certificate in Employment and Personal Learning at Work, City & Guilds Level 2 Extended Award in Personal Learning at Work , City & Guilds Level 2 Award in Employment and Personal Learning at Work

13 learning outcomes22 guidance points3 criteria

Feed young farm animals

This subtopic covers the essential skill of feeding milk substitute to young farm animals, such as calves, lambs, or kids, when natural suckling is not possible or to support weaning. It combines practical feeding techniques with an understanding of why milk substitute is used, including nutritional benefits, ensuring healthy growth, and managing livestock efficiently. Learners will apply this knowledge in hands-on farm settings, preparing feeds hygienically, monitoring animal response, and maintaining welfare standards.

City & Guilds Entry Level Certificate in Skills for Working Life (Entry 3), City & Guilds Entry Level Award in Skills for Working Life (Entry 3), City & Guilds Entry Level Diploma in Skills for Working Life (Entry 3) +1 more

9 learning outcomes33 guidance points4 criteria

Developing Group and Teamwork Communication Skills

This subtopic focuses on developing effective communication and interpersonal skills essential for productive teamwork within employment settings. Learners explore roles, responsibilities, and the dynamics of group interaction, including active listening, cooperation, and constructive responses to feedback. Practical application ensures readiness for workplace collaboration and understanding of hierarchical relationships.

City & Guilds Level 2 Certificate in Employment and Personal Learning at Work, City & Guilds Level 2 Extended Award in Personal Learning at Work , City & Guilds Level 2 Award in Employment and Personal Learning at Work

9 learning outcomes22 guidance points3 criteria

Plan and make a journey using public transport

This element assesses the candidate's ability to independently plan and undertake a journey on public transport, a fundamental skill for accessing employment, training, and community resources. Candidates must demonstrate practical competence in identifying a suitable route, interpreting timetables, purchasing appropriate tickets, and managing the journey safely and punctually. Successful achievement confirms readiness for workplace travel requirements and builds confidence for independent mobility.

City & Guilds Entry Level Introductory Award in Employability Skills (Entry 3), City & Guilds Entry Level Award in Employability Skills (Entry 3), City & Guilds Entry Level Certificate in Employability Skills (Entry 2) +1 more

4 learning outcomes28 guidance points4 criteria

Understanding child development

This element introduces learners to the fundamental principles of child development, emphasizing holistic growth across physical, cognitive, emotional, and social domains. It explores the critical role of play as a vehicle for learning and development, and underscores the importance of creating environments that are both safe and stimulating to support children's well-being and progression. Mastery of this content equips learners with the foundational knowledge essential for effective practice in health, care, and child care settings.

City & Guilds Level 1 Certificate for Skills for Working in the Health Care, Adult Care and Child Care Sectors, City & Guilds Level 1 Introductory Award in Employability Skills

2 learning outcomes18 guidance points2 criteria

Finish wood-based surfaces

This topic covers finishing wood-based surfaces, including sanding, applying finishes, and achieving a smooth result. Learners will develop practical skills in wood finishing.

City & Guilds Entry Level Diploma in Skills for Working Life (Entry 3), City & Guilds Entry Level Award in Skills for Working Life (Entry 3), City & Guilds Entry Level Certificate in Skills for Working Life (Entry 3) +1 more

8 learning outcomes32 guidance points4 criteria

Plant an area to attract wildlife

This subtopic focuses on the practical skill of planting flora to create or enhance habitats that attract local wildlife, fostering biodiversity. Learners will explore common plants and animals found in UK wildlife sites, understanding their interdependence, and develop the ability to select, plant, and aftercare for species that benefit insects, birds, and small mammals. This unit combines hands-on horticulture with ecological awareness, preparing learners for roles in grounds maintenance, conservation, or community gardening projects.

City & Guilds Entry Level Award in Skills for Working Life (Entry 2), City & Guilds Entry Level Certificate in Skills for Working Life (Entry 2)

2 learning outcomes17 guidance points2 criteria

Developing Meeting Skills

This subtopic focuses on developing effective meeting skills essential for workplace collaboration. Learners explore the varied purposes of meetings, from decision-making to information sharing, and become familiar with formal meeting conventions such as agenda-setting and minute-taking. Practical participation skills are honed through simulated or real meetings, emphasizing active listening, constructive contributions, and professional etiquette.

City & Guilds Level 2 Extended Award in Personal Learning at Work , City & Guilds Level 2 Award in Employment and Personal Learning at Work, City & Guilds Level 2 Certificate in Employment and Personal Learning at Work

8 learning outcomes18 guidance points3 criteria

Prepare for and attend an interview

This element equips learners with the practical skills needed to prepare for and attend a retail job interview, covering research, presentation, and communication techniques. It emphasises the importance of making a positive first impression and effectively demonstrating suitability for a role in the retail industry. Mastery of these skills directly enhances employability by enabling confident and professional engagement with potential employers.

City & Guilds Level 1 Certificate for Skills for Working in the Retail Industry, City & Guilds Entry Level Introductory Award in Employability Skills (Entry 3), City & Guilds Entry Level Award in Employability Skills (Entry 3) +2 more

5 learning outcomes41 guidance points5 criteria

Exploring equality and diversity

This element explores the core concepts of equality and diversity, focusing on understanding their meanings and the damaging effects of stereotyping, prejudice, and discrimination. Learners examine why promoting equality and embracing diversity is critical for creating respectful, productive work environments and complying with UK legislation. Real-world applications include fostering inclusive communication and challenging unfair treatment.

City & Guilds Level 2 Certificate in Employability Skills, City & Guilds Level 2 Extended Certificate in Employability Skills , City & Guilds Level 1 Extended Award in Employability Skills +5 more

34 learning outcomes60 guidance points8 criteria

Understanding children's social and emotional development

This subtopic explores the fundamental social and emotional needs of children from birth through adolescence, including attachment, security, self-esteem, and relationships. It examines how behaviour patterns are acquired through environmental influences, modeling, and reinforcement, providing essential knowledge for practitioners to support healthy development. Understanding these processes enables care workers to create nurturing environments that foster positive social interactions and emotional well-being in children.

City & Guilds Level 1 Certificate for Skills for Working in the Health Care, Adult Care and Child Care Sectors, City & Guilds Level 1 Introductory Award in Employability Skills

2 learning outcomes12 guidance points2 criteria

Understanding personal finance for employment

This subtopic equips learners with foundational financial literacy skills essential for employment, focusing on interpreting various salary expressions (hourly rate, annual salary, gross vs. net pay), dissecting payslip components, and constructing a personal budget to manage work-related costs. Mastery of these concepts enables individuals to evaluate job offers accurately, understand deductions, and plan finances for stable employment in the hospitality sector. Practical application includes real-world scenario analysis to ensure readiness for workplace financial responsibilities.

City & Guilds Level 1 Award for Skills for Employment in the Hospitality Industry, City & Guilds Level 1 Certificate for Skills for Working in the Health Care, Adult Care and Child Care Sectors, City & Guilds Level 1 Certificate for Skills for Working in the Retail Industry

3 learning outcomes18 guidance points3 criteria

Developing own Interpersonal Skills

This unit covers developing interpersonal skills, including self-awareness, time management, stress management, constructive criticism, confidence, body language, and assertiveness.

City & Guilds Level 2 Certificate in Employment and Personal Learning at Work, City & Guilds Level 2 Extended Award in Personal Learning at Work , City & Guilds Level 2 Award in Employment and Personal Learning at Work

3 learning outcomes24 guidance points3 criteria

Fit and remove a rug

This element introduces learners to the practical skill of fitting and removing a horse rug, emphasising correct positioning, fastening, and safety checks. Learners will understand the reasons for rugging horses, such as protection from weather, cleanliness, and comfort, and the importance of safe handling to prevent injury to both horse and handler. Mastery of these techniques is essential for stable yard work and equine welfare.

City & Guilds Entry Level Certificate in Skills for Working Life (Entry 3), City & Guilds Entry Level Award in Skills for Working Life (Entry 3), City & Guilds Entry Level Diploma in Skills for Working Life (Entry 3) +1 more

8 learning outcomes33 guidance points4 criteria

Prepare a container for a flower arrangement

This subtopic focuses on the essential preparatory steps required to ready a container for a flower arrangement, ensuring it is both functional and safe for floral use. Learners will develop practical skills in selecting, cleaning, and waterproofing containers, which are foundational for entry-level roles in floristry or horticulture. Mastering this task underpins the ability to produce professional, long-lasting arrangements and supports workplace hygiene and safety standards.

City & Guilds Entry Level Award in Skills for Working Life (Entry 2), City & Guilds Entry Level Certificate in Skills for Working Life (Entry 2)

2 learning outcomes19 guidance points2 criteria

Undertaking work placement

This element develops learners' ability to proactively identify suitable hospitality work placements, understand professional expectations such as timekeeping and customer service standards, and critically reflect on personal development and skill acquisition during the placement. It bridges classroom theory with real-world industry practice, essential for career progression.

City & Guilds Level 1 Award for Skills for Employment in the Hospitality Industry, City & Guilds Entry Level Introductory Award in Employability Skills (Entry 3), City & Guilds Entry Level Award in Employability Skills (Entry 3)

3 learning outcomes20 guidance points3 criteria

Gift wrap a single flower

This element focuses on the practical skill of gift wrapping a single flower, teaching learners to select materials, neatly wrap and secure a flower, and add decorative elements to present it professionally. It develops fine motor skills, attention to detail, and an understanding of presentation standards in retail or floristry contexts.

City & Guilds Entry Level Award in Skills for Working Life (Entry 3), City & Guilds Entry Level Certificate in Skills for Working Life (Entry 3), City & Guilds Entry Level Diploma in Skills for Working Life (Entry 3) +1 more

13 learning outcomes35 guidance points4 criteria

Understanding crime and its effects

This subtopic explores the factors that increase individuals' vulnerability to criminal involvement, the wide-ranging consequences of crime on victims, communities, and offenders, and the diverse support mechanisms that care professionals must be aware of to aid recovery and rehabilitation. It equips learners with essential knowledge for safeguarding and promoting well-being in health, adult care, and child care environments.

City & Guilds Level 1 Certificate for Skills for Working in the Health Care, Adult Care and Child Care Sectors

1 learning outcomes4 guidance points

Prepare a plastered surface for painting

This element focuses on the essential preparatory work required before painting a plastered surface, a key skill in painting and decorating. Learners will develop the ability to identify and correctly use common hand tools such as sanding blocks, filling knives, and scrapers to ensure the surface is clean, smooth, and free from defects. The practical application spans domestic, commercial, and industrial settings where a well-prepared surface is critical for paint adhesion and a professional finish.

City & Guilds Entry Level Award in Skills for Working Life (Entry 2), City & Guilds Entry Level Certificate in Skills for Working Life (Entry 2)

2 learning outcomes15 guidance points2 criteria

Using materials and equipment for a practical activity

This subtopic focuses on developing foundational practical skills for the hospitality industry by correctly selecting, using, and maintaining materials and equipment for a given activity. Learners are expected to demonstrate safe working practices, efficient resource usage, and the ability to reflect on their performance to identify strengths and areas for improvement. The review process reinforces continuous professional development and adherence to workplace standards.

City & Guilds Level 1 Award for Skills for Employment in the Hospitality Industry

1 learning outcomes5 guidance points

Recognise and use hand tools and materials used in construction

This element introduces learners to fundamental hand tools and materials commonly found on construction sites. It focuses on developing the ability to identify tools by name and function, select the correct tool for simple tasks, and use them safely. Mastery of these basics ensures readiness for supervised practical work and underpins further vocational training.

City & Guilds Entry Level Introductory Award in Employability Skills (Entry 3), City & Guilds Entry Level Award in Employability Skills (Entry 3), City & Guilds Entry Level Certificate in Employability Skills (Entry 2) +1 more

4 learning outcomes29 guidance points4 criteria

Understanding eating disorders

Eating disorders are serious mental health conditions that have significant physical and emotional consequences for individuals across health, adult care, and child care settings. Recognising different types—such as anorexia nervosa, bulimia nervosa, and binge-eating disorder—alongside their effects and triggers, enables care workers to provide informed support and signpost to appropriate professional help. This unit underpins the development of essential safeguarding and person-centred care skills required for Level 1 practitioners in these sectors.

City & Guilds Level 1 Certificate for Skills for Working in the Health Care, Adult Care and Child Care Sectors

1 learning outcomes8 guidance points

Developing Personal Confidence and Self Awareness

This subtopic focuses on building self-awareness and confidence in personal and workplace contexts, enabling learners to understand factors influencing confidence, engage effectively in social situations, manage stress, and set realistic progression goals. Through self-reflection and practical strategies, learners develop essential employability skills that support both personal growth and professional success.

City & Guilds Level 2 Extended Award in Personal Learning at Work , City & Guilds Level 2 Certificate in Employment and Personal Learning at Work, City & Guilds Level 2 Award in Employment and Personal Learning at Work

3 learning outcomes24 guidance points3 criteria

Prepare a surface for decorating

This unit introduces learners to the fundamental skills required for surface preparation prior to decorating. Learners will identify and correctly use basic tools and materials to clean, repair, and smooth surfaces, ensuring they are ready for painting or wallpapering. Practical application focuses on developing safe working habits and attention to detail in a real-world decorating context.

City & Guilds Entry Level Certificate in Skills for Working Life (Entry 2), City & Guilds Entry Level Award in Skills for Working Life (Entry 2)

2 learning outcomes15 guidance points2 criteria

Grading poultry eggs

This subtopic focuses on the practical skill of grading poultry eggs by weight, which is an essential task in the egg production and food processing industries. Learners will understand how to use weighing equipment to sort eggs into standardized size categories, ensuring compliance with commercial grading regulations. This skill supports employability in entry-level roles such as farm assistant or food packing operative, where accuracy and adherence to quality standards are critical.

City & Guilds Entry Level Diploma in Skills for Working Life (Entry 3), City & Guilds Entry Level Award in Skills for Working Life (Entry 3), City & Guilds Entry Level Certificate in Skills for Working Life (Entry 3)

7 learning outcomes23 guidance points3 criteria

Recognise the benefits of leisure time

Leisure time is any period when an individual is not engaged in work, education, or essential daily responsibilities, and can choose activities freely. Recognising leisure time and its benefits, such as improved mental health, physical wellbeing, and social connections, helps individuals maintain a healthy work-life balance and enhances overall quality of life.

City & Guilds Entry Level Introductory Award in Employability Skills (Entry 3), City & Guilds Entry Level Award in Employability Skills (Entry 3)

2 learning outcomes15 guidance points2 criteria

Valuing equality and diversity

This element introduces learners to the fundamental concepts of equality, diversity, and discrimination within the hospitality workplace. It emphasises the importance of treating colleagues and customers fairly, recognising differences, and understanding how to prevent discriminatory behaviour. The focus is on practical application in everyday hospitality scenarios, such as serving diverse clientele and working in inclusive teams.

City & Guilds Level 1 Award for Skills for Employment in the Hospitality Industry, City & Guilds Level 1 Certificate for Skills for Working in the Health Care, Adult Care and Child Care Sectors

2 learning outcomes14 guidance points2 criteria

Remove, check and replace a wheel on a motor car or van

This element equips learners with the fundamental, safety-critical skills required to independently remove, inspect, and refit a road wheel on a light motor vehicle. Mastery of this routine maintenance task demonstrates competence in tool handling, hazard awareness, and systematic checking, preparing learners for automotive workshops, roadside assistance roles, or responsible vehicle ownership.

City & Guilds Entry Level Introductory Award in Employability Skills (Entry 3), City & Guilds Entry Level Award in Employability Skills (Entry 3)

5 learning outcomes16 guidance points2 criteria

Groom a small animal

This subtopic focuses on developing the practical skills needed to safely and effectively groom a small animal, such as a dog, cat, or rabbit. Learners will gain hands-on experience in selecting appropriate grooming tools, preparing the animal, and performing basic grooming techniques while prioritizing animal welfare and hygiene. Successful completion demonstrates readiness for supervised roles in animal care or personal pet ownership.

City & Guilds Entry Level Diploma in Skills for Working Life (Entry 3), City & Guilds Entry Level Award in Skills for Working Life (Entry 3), City & Guilds Entry Level Certificate in Skills for Working Life (Entry 3)

8 learning outcomes19 guidance points3 criteria

Prepare a work area ready to commence decorating

This element develops the learner's ability to systematically prepare a workspace for decorating activities, ensuring safety, cleanliness, and efficiency. It covers selecting appropriate protective coverings, clearing obstacles, and arranging tools and materials to enable a smooth decorating process, which is fundamental to all practical decorating tasks in employment and daily life.

City & Guilds Entry Level Award in Skills for Working Life (Entry 2), City & Guilds Entry Level Certificate in Skills for Working Life (Entry 2)

2 learning outcomes10 guidance points2 criteria

Work-based experience

This subtopic focuses on preparing learners for real-world hospitality work placements, including organising travel, adhering to professional standards, and reflecting on their development. It equips candidates with essential employability skills such as punctuality, self-management, and the ability to evaluate their own performance, crucial for stepping into the industry with confidence.

City & Guilds Level 1 Award for Skills for Employment in the Hospitality Industry

1 learning outcomes6 guidance points

Replace spark plugs

This subtopic develops the practical ability to safely and correctly remove and install spark plugs in a petrol engine. Learners will gain hands-on experience with basic engine maintenance, understanding the importance of proper gap, torque, and safety procedures to ensure efficient engine performance and longevity.

City & Guilds Entry Level Introductory Award in Employability Skills (Entry 3), City & Guilds Entry Level Award in Employability Skills (Entry 3)

2 learning outcomes16 guidance points2 criteria

Prepare and plant an area

This unit focuses on developing the practical skills required to prepare soil and plant effectively in a garden or container setting. Learners will demonstrate understanding of tool selection, soil preparation techniques, and safe planting procedures. The outcomes are essential for entry-level roles in horticulture or landscaping, ensuring individuals can contribute safely and productively to gardening tasks.

City & Guilds Entry Level Award in Skills for Working Life (Entry 2), City & Guilds Entry Level Certificate in Skills for Working Life (Entry 2)

2 learning outcomes15 guidance points2 criteria

Developing Personal Development Skills

This element focuses on equipping learners with the reflective and planning skills necessary for personal development in a work context. Learners will systematically identify their strengths, weaknesses, and skills, assess their current life situation, and explore practical strategies for self-improvement. The ultimate goal is to enable positive decision-making and the creation of realistic action plans that foster continuous personal and professional growth.

City & Guilds Level 2 Extended Award in Personal Learning at Work , City & Guilds Level 2 Award in Employment and Personal Learning at Work, City & Guilds Level 2 Certificate in Employment and Personal Learning at Work

3 learning outcomes26 guidance points3 criteria

Guest services in the hospitality industry

This element introduces learners to the fundamental role of guest services within the hospitality industry, emphasizing teamwork, effective customer communication, and knowledge of common services. Learners will develop practical skills needed to assist guests, handle routine inquiries, and contribute positively to a guest services team in settings such as hotels, restaurants, and leisure facilities.

City & Guilds Entry Level Certificate in Skills for Working Life (Entry 3), City & Guilds Entry Level Award in Skills for Working Life (Entry 3), City & Guilds Entry Level Diploma in Skills for Working Life (Entry 3)

8 learning outcomes20 guidance points3 criteria

Understanding the physical and psychological needs of children

This subtopic explores the essential physical needs of children, including nutrition, hygiene, and safe environments, alongside psychological needs such as attachment, emotional security, and cognitive stimulation. It equips learners to recognize how unmet needs impact development and guides them in identifying support services, laying a foundation for effective care practice in health and social care settings.

City & Guilds Level 1 Certificate for Skills for Working in the Health Care, Adult Care and Child Care Sectors

1 learning outcomes8 guidance points

Working as part of a team

This subtopic equips learners with foundational teamwork skills essential for the fast-paced hospitality industry, where coordinated effort directly impacts customer satisfaction and operational efficiency. It covers understanding the significance of shared goals, values, and defined roles within a team, and provides a structured approach from planning through implementation to critical reflection on team performance.

City & Guilds Level 1 Award for Skills for Employment in the Hospitality Industry, City & Guilds Level 1 Certificate for Skills for Working in the Retail Industry, City & Guilds Entry Level Introductory Award in Employability Skills (Entry 3)

3 learning outcomes25 guidance points3 criteria

Bed down farm animals

This element focuses on the fundamental animal husbandry skill of providing clean bedding to farm animals, a critical practice that directly impacts animal welfare, hygiene, and comfort. Learners recognise that soiled or damp bedding must be removed and replaced to prevent disease, maintain a dry resting area, and ensure animals remain healthy. Practical application involves identifying when bedding is dirty, using appropriate materials like straw or shavings, and safely carrying out the task under supervision, which is a vital work skill for entry-level roles in agriculture or animal care.

City & Guilds Entry Level Certificate in Skills for Working Life (Entry 2), City & Guilds Entry Level Award in Skills for Working Life (Entry 2), City & Guilds Entry Level Diploma in Skills for Working Life (Entry 2)

3 learning outcomes19 guidance points3 criteria

Awareness of equality and diversity

This subtopic introduces the fundamental concepts of equality and diversity and their importance in the workplace. Learners will explore what equality and diversity mean, why understanding different backgrounds is essential for effective teamwork and customer service, and the significance of respecting various faiths and beliefs. This knowledge underpins legal and ethical responsibilities and helps create inclusive, productive work environments.

City & Guilds Level 1 Introductory Award in Employability Skills, City & Guilds Level 1 Certificate for Skills for Working in the Health Care, Adult Care and Child Care Sectors, City & Guilds Level 1 Award for Skills for Employment in the Hospitality Industry +12 more

33 learning outcomes108 guidance points15 criteria

Basic cooking

This subtopic introduces learners to fundamental cooking skills essential for both personal independence and entry-level employment in catering or hospitality. It covers safe food handling, basic preparation techniques, and simple cooking methods, allowing learners to produce basic dishes while understanding workplace expectations such as hygiene, teamwork, and time management. Practical application focuses on building confidence and competence in a kitchen environment, underpinning broader employability skills like following instructions and maintaining a clean workspace.

City & Guilds Entry Level Diploma in Skills for Working Life (Entry 3), City & Guilds Entry Level Award in Skills for Working Life (Entry 3), City & Guilds Entry Level Certificate in Skills for Working Life (Entry 3) +1 more

15 learning outcomes34 guidance points4 criteria

Handling stock in a retail environment

This subtopic focuses on the essential retail skill of handling stock from receipt to display. Learners develop competence in unpacking deliveries safely, moving items efficiently, and storing them correctly to maintain quality. Practical application includes following health and safety regulations, using stock rotation methods, and ensuring attractive, well-stocked displays to meet customer demand.

City & Guilds Entry Level Award in Skills for Working Life (Entry 3), City & Guilds Entry Level Certificate in Skills for Working Life (Entry 3), City & Guilds Entry Level Diploma in Skills for Working Life (Entry 3)

8 learning outcomes24 guidance points3 criteria

Rights, responsibilities and citizenship

This element explores the fundamental concepts of individual rights and responsibilities, citizenship, rules, laws, and elections, equipping learners with essential knowledge for active participation in society and the workplace. Understanding these principles helps individuals navigate their roles as employees and citizens, ensuring they respect others' rights and comply with legal frameworks. Practical applications include recognising how employment laws protect workers and how voting in elections influences decision-making at various levels.

City & Guilds Entry Level Introductory Award in Employability Skills (Entry 3), City & Guilds Level 1 Introductory Award in Employability Skills, City & Guilds Entry Level Award in Employability Skills (Entry 3) +1 more

7 learning outcomes27 guidance points4 criteria

Using cooking skills in a domestic kitchen

This subtopic develops essential domestic kitchen skills required for supporting individuals in health, adult, and child care environments. Learners must demonstrate safe working practices, the ability to plan and budget for nutritionally balanced meals, and practical competence in using a variety of equipment and cooking methods to prepare a complete two-course meal. These skills are directly applicable to promoting independence, dignity, and well-being in care settings.

City & Guilds Level 1 Certificate for Skills for Working in the Health Care, Adult Care and Child Care Sectors

1 learning outcomes8 guidance points

Prepare pottery clay for use

In this subtopic, learners develop the fundamental skill of preparing pottery clay for use, which involves conditioning the clay to a workable state by removing air bubbles and ensuring uniform consistency. This practical skill is essential in pottery and ceramics, enabling learners to handle materials safely and effectively while building foundational employability skills such as following procedures and maintaining a tidy workspace. Mastery of clay preparation is a prerequisite for successful hand-building or wheel-throwing projects in vocational craft settings.

City & Guilds Entry Level Certificate in Skills for Working Life (Entry 2), City & Guilds Entry Level Award in Skills for Working Life (Entry 2)

2 learning outcomes16 guidance points2 criteria

Developing Personal Skills For Leadership

This element explores the core features of effective leadership, including vision setting, motivation, and team guidance. Learners will develop a practical plan to apply leadership skills in a real or simulated context and prepare thoroughly for a leadership activity by organizing resources, anticipating challenges, and outlining clear roles and objectives. It bridges theoretical understanding with hands-on leadership preparation suitable for workplace or project scenarios.

City & Guilds Level 2 Certificate in Employment and Personal Learning at Work, City & Guilds Level 2 Extended Award in Personal Learning at Work , City & Guilds Level 2 Award in Employment and Personal Learning at Work

9 learning outcomes26 guidance points3 criteria

Press-mould clay

Press-mould clay is a fundamental pottery technique where soft clay is pressed into a rigid mould to create a consistent shape. This method enables learners to produce functional or decorative items, building hand–eye coordination and understanding of material properties. Mastering press-moulding lays the groundwork for more advanced ceramic skills and promotes independence in vocational craft activities.

City & Guilds Entry Level Award in Skills for Working Life (Entry 2), City & Guilds Entry Level Certificate in Skills for Working Life (Entry 2)

2 learning outcomes15 guidance points2 criteria

Hang wall coverings

This element develops the practical ability to hang wallpaper safely and accurately, focusing on measuring, cutting, pasting, and applying wallpaper to prepared surfaces. Learners will understand the importance of pattern matching, adhesion, and neat finishing, which are essential skills for entry-level roles in painting and decorating. Mastery of these techniques underpins professional work in domestic and commercial settings.

City & Guilds Entry Level Diploma in Skills for Working Life (Entry 3), City & Guilds Entry Level Certificate in Skills for Working Life (Entry 3), City & Guilds Entry Level Award in Skills for Working Life (Entry 3)

8 learning outcomes22 guidance points3 criteria

Provide food and water for horses

This element focuses on the essential daily care routine of feeding and watering horses, ensuring their health and wellbeing. Learners must understand correct feed types, quantities, and safe handling practices, as well as how to provide clean, fresh water using appropriate equipment. Practical application includes maintaining hygiene standards, recognising signs of dehydration or improper feeding, and adapting routines to individual horse needs under supervision.

City & Guilds Entry Level Certificate in Skills for Working Life (Entry 2), City & Guilds Entry Level Award in Skills for Working Life (Entry 2)

2 learning outcomes14 guidance points2 criteria

Harvest a crop

This subtopic introduces learners to the practical skills required to harvest a crop safely and efficiently, focusing on the selection of appropriate tools, identification of crop readiness, and correct harvesting techniques. It emphasises employability by developing attention to detail, manual dexterity, and adherence to health and safety protocols in a horticultural or agricultural setting. Mastery of these tasks supports entry-level roles in grounds maintenance, farming, or garden centres.

City & Guilds Entry Level Award in Skills for Working Life (Entry 3), City & Guilds Entry Level Diploma in Skills for Working Life (Entry 3), City & Guilds Entry Level Certificate in Skills for Working Life (Entry 3)

13 learning outcomes27 guidance points3 criteria

Self assessment and development

This element focuses on enabling learners to actively evaluate their own skills and behaviours in a retail environment, identify areas for improvement, and create a structured personal development plan. It emphasizes the practical cycle of setting realistic goals, implementing actions to enhance job performance, and critically reviewing progress to foster continuous professional growth. Mastery of self-assessment is essential for meeting employer expectations and advancing in entry-level retail roles.

City & Guilds Level 1 Certificate for Skills for Working in the Retail Industry, City & Guilds Level 1 Introductory Award in Employability Skills, City & Guilds Level 1 Award in Employability Skills

7 learning outcomes18 guidance points3 criteria

Self-assessment

This topic focuses on self-assessment, requiring learners to identify their own strengths, weaknesses, skills, and qualities, and to set personal goals. It is part of an employability skills award at Entry Level 3.

City & Guilds Entry Level Introductory Award in Employability Skills (Entry 3), City & Guilds Level 1 Certificate for Skills for Working in the Retail Industry, City & Guilds Entry Level Award in Employability Skills (Entry 3)

3 learning outcomes18 guidance points3 criteria

Developing Practical Skills and Techniques

This element equips learners with the ability to identify, develop, and apply practical skills and techniques relevant to a chosen vocational activity. It emphasizes effective planning, safe execution in line with health and safety requirements, and reflective self-assessment to support continuous personal and professional development.

City & Guilds Level 2 Award in Employment and Personal Learning at Work, City & Guilds Level 2 Certificate in Employment and Personal Learning at Work, City & Guilds Level 2 Extended Award in Personal Learning at Work

3 learning outcomes22 guidance points3 criteria

Provide food and water for poultry

This subtopic focuses on the practical skills required to safely and hygienically provide food and water to poultry. Learners will develop competence in selecting appropriate feed, using feeders and drinkers correctly, and maintaining a clean water supply to ensure bird welfare. Mastery of these tasks is essential for roles in animal care and farming.

City & Guilds Entry Level Certificate in Skills for Working Life (Entry 2), City & Guilds Entry Level Award in Skills for Working Life (Entry 2)

2 learning outcomes14 guidance points2 criteria

Developing self

Developing self involves taking an active role in personal development, planning for growth, and reviewing progress. Learners set goals, identify learning opportunities, and reflect on achievements.

City & Guilds Level 2 Extended Award in Personal Learning at Work , City & Guilds Level 2 Certificate in Employment and Personal Learning at Work, City & Guilds Level 2 Award in Employment and Personal Learning at Work

3 learning outcomes18 guidance points3 criteria

Insert plant material

This subtopic focuses on the practical skill of inserting plant material into prepared growing media or soil, a fundamental task in horticulture. Learners must demonstrate correct handling to avoid plant damage, appropriate use of tools, and awareness of health and safety practices to ensure successful plant establishment. Mastery of this skill supports progression into roles such as gardening assistance or grounds maintenance.

City & Guilds Entry Level Certificate in Skills for Working Life (Entry 3), City & Guilds Entry Level Award in Skills for Working Life (Entry 3), City & Guilds Entry Level Diploma in Skills for Working Life (Entry 3)

8 learning outcomes21 guidance points3 criteria

Take part in leisure activities

This element focuses on enabling learners to identify a range of leisure activities and participate in them appropriately. It develops skills in recognising the benefits of leisure for personal wellbeing and social integration, while demonstrating the ability to engage in chosen activities either independently or as part of a group. Practical application includes selecting activities aligned with personal interests and available community resources, which supports lifelong learning and employability through improved confidence and social interaction.

City & Guilds Entry Level Introductory Award in Employability Skills (Entry 3), City & Guilds Entry Level Award in Employability Skills (Entry 3)

2 learning outcomes14 guidance points2 criteria

Recognise a saddle and bridle

This subtopic introduces learners to the fundamental components of saddlery equipment used in horse riding. It focuses on developing the practical skill of identifying and naming the key parts of a saddle and bridle, which is essential for safe equine handling, grooming, and preparation for riding activities.

City & Guilds Entry Level Award in Skills for Working Life (Entry 2), City & Guilds Entry Level Certificate in Skills for Working Life (Entry 2)

2 learning outcomes11 guidance points2 criteria

Recognise and care for painting tools

This element covers the essential employability skills of selecting appropriate painting tools for a task, cleaning them thoroughly after use, and storing them correctly to maintain their condition. Learners will develop practical hands-on skills that are directly applicable to entry-level roles in decorating, maintenance, or facilities management, ensuring tools remain functional and safe for prolonged use.

City & Guilds Entry Level Award in Skills for Working Life (Entry 2), City & Guilds Entry Level Certificate in Skills for Working Life (Entry 2)

2 learning outcomes14 guidance points2 criteria

Developing self for learning and work

This subtopic focuses on equipping learners with the self-awareness and planning skills necessary to enhance their performance in both learning and work environments. It explores the identification of personal attributes, such as resilience and motivation, and the application of transferable skills like communication and teamwork to achieve success. Learners will develop the ability to create actionable self-development plans that set measurable goals and outline steps for continuous improvement.

City & Guilds Level 2 Certificate in Employment and Personal Learning at Work, City & Guilds Level 2 Extended Award in Personal Learning at Work , City & Guilds Level 2 Award in Employment and Personal Learning at Work

6 learning outcomes20 guidance points3 criteria

Supporting others

Supporting others in a vocational context involves recognising when colleagues or clients require assistance, understanding the boundaries of one's role, and applying safe practices to provide appropriate help. It develops teamwork and employability by fostering a proactive, empathetic approach while adhering to organisational and health and safety guidelines.

City & Guilds Level 1 Introductory Award in Employability Skills

1 learning outcomes7 guidance points

Recognise and cut metal

This subtopic covers the fundamental ability to visually and physically distinguish common metals (such as steel, aluminium, and copper) used in basic vocational contexts. Learners develop the competence to select and safely use hand tools like hacksaws or tin snips to perform straight cuts in sheet, bar, or rod stock, following correct procedures to achieve required dimensions and finish. These skills form the foundation for entry-level roles in construction, engineering, and manufacturing, and are assessed through practical demonstration and underpinning knowledge.

City & Guilds Entry Level Certificate in Skills for Working Life (Entry 2), City & Guilds Entry Level Award in Skills for Working Life (Entry 2)

2 learning outcomes17 guidance points2 criteria

Wax and polish a motor car or van

This subtopic equips learners with the hands-on techniques to wax and polish a motor car or van to a professional finish, directly relevant to vehicle valeting and care roles. Emphasis is placed on correct product selection, safe working practices, and achieving a streak-free, high-gloss result that meets industry standards. Mastery of this skill supports employability in automotive service sectors where attention to detail and customer satisfaction are paramount.

City & Guilds Entry Level Introductory Award in Employability Skills (Entry 3)

1 learning outcomes7 guidance points

Recognise and cut wood-based materials

This element introduces learners to common wood-based materials such as plywood, MDF, and softwoods, and develops the practical skill of cutting them accurately using basic hand tools. It underpins essential employability skills by fostering safe workshop practices, careful measurement, and attention to detail, all of which are transferable to entry-level roles in construction and carpentry.

City & Guilds Entry Level Certificate in Skills for Working Life (Entry 2), City & Guilds Entry Level Award in Skills for Working Life (Entry 2)

2 learning outcomes14 guidance points2 criteria

Work awareness

This element introduces learners to the concept of work awareness by exploring different types of employers in the local area and the key expectations they have of employees. It focuses on practical understanding, enabling learners to identify employer expectations such as reliability and cooperation, and to reflect on how their own activities and behaviours can meet these workplace standards.

City & Guilds Entry Level Introductory Award in Employability Skills (Entry 3), City & Guilds Level 1 Certificate for Skills for Working in the Retail Industry

2 learning outcomes14 guidance points2 criteria

Introduction to personal digital photograph processing

This subtopic introduces learners to the practical skills required to process digital photographs using basic software. It focuses on common editing functions such as cropping, resizing, and adjusting image properties, which are essential for personal use and foundational for roles requiring digital literacy. The emphasis is on developing confidence in navigating software interfaces and applying simple enhancements effectively.

City & Guilds Entry Level Diploma in Skills for Working Life (Entry 3), City & Guilds Entry Level Certificate in Skills for Working Life (Entry 3), City & Guilds Entry Level Award in Skills for Working Life (Entry 3)

7 learning outcomes21 guidance points3 criteria

Effectiveness at Work

Effectiveness at Work focuses on the practical application of professional behaviours, attitudes, and skills required to perform productively and responsibly in a workplace. It emphasises not only meeting job-specific standards but also the ability to self-manage, collaborate, and continuously improve one's own performance. Learners explore how to align their practice with organisational expectations and evaluate their own contributions to team and business objectives.

City & Guilds Level 2 Extended Award in Personal Learning at Work , City & Guilds Level 2 Certificate in Employment and Personal Learning at Work, City & Guilds Level 2 Award in Employment and Personal Learning at Work

8 learning outcomes21 guidance points3 criteria

Introduction to selecting information using the internet

This subtopic introduces learners to the essential digital skill of sourcing information online, focusing on identifying various types of internet sources and conducting effective searches. It is designed to build practical competence for everyday tasks such as finding job adverts, checking transport timetables, or locating local amenities, directly supporting independent living and employability.

City & Guilds Entry Level Award in Skills for Working Life (Entry 3), City & Guilds Entry Level Certificate in Skills for Working Life (Entry 3), City & Guilds Entry Level Diploma in Skills for Working Life (Entry 3)

7 learning outcomes25 guidance points3 criteria

Recognise and use masonry building materials

This subtopic focuses on enabling learners at Entry Level 2 to recognise and handle basic masonry building materials such as bricks, concrete blocks, and mortar. It develops practical skills in material identification, safe manual handling, and the basic techniques required to lay bricks or blocks under supervision, laying the foundation for further training in construction trades.

City & Guilds Entry Level Certificate in Skills for Working Life (Entry 2), City & Guilds Entry Level Award in Skills for Working Life (Entry 2)

2 learning outcomes14 guidance points2 criteria

Work safely

This element introduces learners to fundamental health and safety responsibilities in the workplace, focusing on following procedures, working safely, and responding appropriately to fire or smoke alarms. It equips learners with the basic knowledge and practical skills required to maintain personal safety and contribute to a safe working environment. Emphasizing compliance with workplace policies, it prepares learners to act responsibly in routine and emergency situations.

City & Guilds Entry Level Introductory Award in Employability Skills (Entry 3)

1 learning outcomes6 guidance points

Employment opportunities and career progression

This element focuses on enabling learners to research and analyse the structure, key characteristics, and subsectors of a chosen vocational area. It builds their ability to identify relevant job roles, entry requirements, and progression routes, ultimately supporting the creation of a personal career development plan. Practical application includes mapping current skills to sector demands and setting realistic short-term and long-term career goals.

City & Guilds Level 2 Certificate in Employment and Personal Learning at Work, City & Guilds Level 2 Award in Employment and Personal Learning at Work, City & Guilds Level 2 Extended Award in Personal Learning at Work

6 learning outcomes22 guidance points3 criteria

Recognise and use tools to cut masonry building materials

This element focuses on developing the practical skills to safely select and use hand cutting tools, such as brick hammers and bolster chisels, to accurately cut common masonry building materials like bricks and concrete blocks. Learners will demonstrate correct tool handling, measurement, and cutting techniques to achieve clean, straight cuts essential for basic construction tasks. Mastery of these foundational skills supports progression in bricklaying, paving, and general building maintenance trades.

City & Guilds Entry Level Award in Skills for Working Life (Entry 2), City & Guilds Entry Level Certificate in Skills for Working Life (Entry 2)

2 learning outcomes16 guidance points2 criteria

The customer service experience

This subtopic introduces learners to the fundamentals of providing a positive customer service experience, focusing on understanding what customers expect and how to meet those expectations. Learners will explore how customer satisfaction is achieved through effective communication, listening skills, and professional behaviour. Practical tasks will enable them to build and maintain positive relationships with customers in a work-related context.

City & Guilds Entry Level Award in Employability Skills (Entry 3)

1 learning outcomes6 guidance points

Basic food preparation

This element introduces learners to fundamental food preparation techniques for both cold dishes such as salads and sandwiches, and hot dishes that require cooking. Emphasis is placed on maintaining hygiene, working safely with kitchen tools, and following simple instructions to create basic dishes effectively.

City & Guilds Entry Level Diploma in Skills for Working Life (Entry 3), City & Guilds Entry Level Award in Skills for Working Life (Entry 3), City & Guilds Entry Level Certificate in Skills for Working Life (Entry 3) +1 more

18 learning outcomes37 guidance points4 criteria

Awareness of Stress and Stress Management

This element develops understanding of stress in the context of health and care sectors. It covers recognising physical, emotional and behavioural symptoms of stress, appreciating the potential impact on an individual's well-being and job performance, and exploring practical stress management techniques. The focus is on building self-awareness and personal resilience essential for working in demanding care environments.

City & Guilds Level 1 Certificate for Skills for Working in the Health Care, Adult Care and Child Care Sectors, City & Guilds Level 1 Introductory Award in Employability Skills, City & Guilds Level 1 Award for Skills for Employment in the Hospitality Industry +11 more

43 learning outcomes94 guidance points14 criteria

Applying for Work

This subtopic focuses on the practical skills required to apply for jobs effectively, including understanding various application methods, creating a professional CV, writing tailored covering letters, and completing job application forms accurately. These skills are essential for securing employment and are assessed through the production of these documents.

City & Guilds Level 2 Extended Award in Personal Learning at Work , City & Guilds Level 2 Award in Employment and Personal Learning at Work, City & Guilds Level 2 Certificate in Employment and Personal Learning at Work

3 learning outcomes23 guidance points3 criteria

Recognise colours, markings and points of the horse

This element introduces learners to the fundamental skills of identifying horses by coat colour, facial and leg markings, and key anatomical points. Accurate recognition is critical in equine care for individual identification, safe handling, accurate health records, and legal documentation such as passports and competition entries. Learners develop observational competencies that directly support employability in equine industries, ensuring effective communication and adherence to welfare standards.

City & Guilds Entry Level Certificate in Skills for Working Life (Entry 2), City & Guilds Entry Level Award in Skills for Working Life (Entry 2)

6 learning outcomes15 guidance points2 criteria

Introduction to using desktop publishing applications

This subtopic introduces learners to the fundamental skills of desktop publishing (DTP), focusing on the ability to create simple documents using a recognized DTP application. Learners will develop the practical knowledge required to navigate the software, insert and format text and images, and arrange content to produce a basic publication such as a flyer or poster, building a foundation for more advanced digital literacy and employability skills.

City & Guilds Entry Level Certificate in Skills for Working Life (Entry 3), City & Guilds Entry Level Diploma in Skills for Working Life (Entry 3), City & Guilds Entry Level Award in Skills for Working Life (Entry 3)

8 learning outcomes28 guidance points3 criteria

Being Responsible for Other People’s Money

This subtopic equips learners with the essential knowledge and practical skills to handle financial transactions involving other people's money responsibly, in line with workplace policies and legal requirements. It covers identifying appropriate payment methods for different situations, understanding the significance of accuracy, honesty, and security, and following correct procedures to maintain trust and prevent loss. Mastery is demonstrated through applying these principles in real or simulated financial dealings, ensuring accountability and customer confidence.

City & Guilds Level 2 Certificate in Employment and Personal Learning at Work, City & Guilds Level 2 Extended Award in Personal Learning at Work , City & Guilds Level 2 Award in Employment and Personal Learning at Work

3 learning outcomes25 guidance points3 criteria

Being safe and healthy at work

This element focuses on understanding the legal and organisational framework that ensures workplace health and safety. Learners explore how legislation, policies, and individual responsibilities combine to protect themselves and colleagues, applying this awareness to maintain a safe working environment in their specific vocational context.

City & Guilds Level 2 Award in Employment and Personal Learning at Work, City & Guilds Level 2 Extended Award in Personal Learning at Work , City & Guilds Level 2 Certificate in Employment and Personal Learning at Work

3 learning outcomes19 guidance points3 criteria

Building and Managing Workplace Relationships

Building and managing workplace relationships requires understanding acceptable behaviour boundaries, recognising and responding to different behaviours, giving and receiving constructive criticism, and dealing with conflict constructively.

City & Guilds Level 2 Extended Award in Personal Learning at Work , City & Guilds Level 2 Award in Employment and Personal Learning at Work, City & Guilds Level 2 Certificate in Employment and Personal Learning at Work

3 learning outcomes21 guidance points3 criteria

Building Working Relationships with Colleagues

This element focuses on the significance of positive workplace relationships, covering respectful communication, teamwork, and conflict resolution. Learners explore how working effectively with colleagues, managers, and employers enhances productivity, job satisfaction, and career progression. Practical application involves demonstrating these skills in real or simulated work settings, reflecting on personal interactions to foster a harmonious professional environment.

City & Guilds Level 2 Certificate in Employment and Personal Learning at Work, City & Guilds Level 2 Award in Employment and Personal Learning at Work, City & Guilds Level 2 Extended Award in Personal Learning at Work

3 learning outcomes20 guidance points3 criteria

Employability & Work Skills

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Key Features

Common Exam Mistakes

Top Examiner Tips

Qualification Units

How this qualification is graded

Alternatives to paid work

Alcohol awareness

Alternatives to Paid Work

Apply finishing material to wood-based surfaces

Applying for a job

Understanding Employment Rights and Responsibilities

Characteristics and breeds of poultry

Developing personal confidence

Introduction to ICT

Behaviour in a business administration environment

Contributing to a team

Business and customer awareness

Career progression

Dealing with problems in daily life

Healthy living

Collect kerbside waste materials

Career planning and making applications

Effective speaking for the workplace

Conduct at work

Behaviour at work

Candidate project

Effective communication

Building Working Relationships with Customers

Check and maintain levels of fluids in a motor car or van

Developing skills in caring for young children

Make a familiar journey safely

Effective written communication for the workplace

Bend metal to shape

Dealing with problems in daily life

Improving practical skills and techniques

Community project

Coping with change

Building working relationships in the workplace

Check and maintain lights on a motor car or van

Personal finance

Contribute to own healthy living

Build a straight section of wall

Candidate project for learning and work

Dealing with problems

Enterprise activity

Feed farm animals

Introduction to career progression

Fill plant containers

Introduction to continued professional development

Check that a small animal is healthy

Environmental awareness

Personal skills

Cast a pot

Business and Customer Awareness

Check that poultry are healthy

Introduction to leadership

Planning for progression

Glass bottle processing

Health and safety in places of work

Family relationships

Glaze a pot

Catch and lead a horse

Recognise outside parts of a motor car or van

Enterprise activity - producing a product or service

Interpersonal relationships

Introduction to sustainable development and global citizenship

Clean farm animal housing

Communicating with others in the workplace

Introduction to the benefits of coaching

Create a positive impression on customers

Clean horse tack

Developing performance improvisation techniques

Groom a horse

Interview skills

Repair a puncture

Searching for a job

Introduction to the benefits of mentoring

Condition floristry plant material