Employability & Work Skills

    Open Awards
    Vocational

    Specification: 603/1605/6

    The OPEN-AWARDS Vocational Employability & Work Skills specification covers 123 topics with 869 learning objectives (603/1605/6). Use the topic browser below to explore subtopics, exam tips, common mistakes, and key terminology for each area of the course.

    This subject will help you develop key knowledge and skills required for exam success.

    123

    Units

    869

    Learning Outcomes

    1001

    Assessment Guidance

    1056

    Key Skills

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    Key Features

    • Master key concepts
    • Develop exam technique
    • Apply knowledge effectively

    Common Exam Mistakes

    Pitfalls to avoid in your exams

    • •Confusing business types (e.g., sole trader vs partnership).
    • •Focusing only on profit as a measure of success.
    • •Not considering the role of innovation in enterprise.
    • •Believing that good customer service is solely about being friendly, without recognising the need for efficiency and product knowledge.
    • •Overlooking the impact of non-verbal communication, such as crossed arms or lack of eye contact, which can undermine a polite verbal message.
    • •Assuming all customers have the same needs, rather than adapting service to individual differences like language barriers or disabilities.
    • •Treating complaints as personal criticism instead of viewing them as feedback that can improve service.
    • •Failing to understand that consequences of poor service extend beyond the immediate customer interaction to long-term damage to the organisation’s reputation.

    Top Examiner Tips

    Expert advice for exam success

    • •Use real-world examples of successful businesses.
    • •Know the key characteristics of each business type.
    • •Think about what makes a business sustainable.
    • •When completing written assignments, use real-world examples from known businesses to illustrate benefits or consequences, as this shows applied understanding.
    • •For role-play assessments, practice active listening techniques such as paraphrasing the customer’s concern before responding—this demonstrates respect and empathy.
    • •Ensure you can describe both verbal and non-verbal elements separately and explain how they work together; examiners often look for this holistic understanding.
    • •In complaint-handling scenarios, always begin by acknowledging the customer’s feelings before moving to resolution; this is a key step that many omit.
    • •Remember to link first impressions to long-term customer relationships—explain how a positive initial encounter can build trust and loyalty, a common assessment theme.

    Qualification Units

    123 units

    How this qualification is graded

    Vocational qualifications are marked against criteria, not an exam percentage. Each unit is assessed across three bands - build up from Pass by applying your knowledge to realistic workplace scenarios.

    Pass

    Accurately describe and explain the core knowledge for the unit and link it to the given scenario.

    Merit

    Apply and analyse that knowledge in detail, showing why it matters in the workplace context.

    Distinction

    Evaluate and justify decisions, weigh up alternatives and make well-reasoned professional recommendations.

    Exploring Business and Enterprise

    This topic covers exploring business and enterprise, including identifying features of successful businesses and different types of enterprises. Learners will understand what makes a business successful.

    Open Awards Entry Level Award in Enterprise Skills (Entry 3) (RQF), Open Awards Entry Level Award in Enterprise Skills (Entry 2) (RQF), Open Awards Entry Level Award in Enterprise Skills (Entry 1) (RQF)

    3 learning outcomes18 guidance points3 criteria

    Customer Service

    This element introduces learners to the core principles of customer service, focusing on the tangible benefits of delivering excellent service and the detrimental effects of poor service. It covers essential communication techniques—both verbal and non-verbal—to create positive first impressions, respect diverse customer needs, and effectively handle complaints. Mastery of these skills directly enhances organisational reputation and customer loyalty in any vocational setting.

    Open Awards Level 1 Award in Customer Service (RQF), Open Awards Entry Level Certificate in Employability and Professional Development (Entry 2) (RQF), Open Awards Entry Level Award in Employability and Professional Development (Entry 2) (RQF) +4 more

    20 learning outcomes50 guidance points7 criteria

    E-Safety

    This unit equips learners with the essential knowledge to navigate the internet safely by recognising potential dangers such as scams, inappropriate content, and malicious software, while developing critical awareness that not all online acquaintances are genuine or well-intentioned. It also explores the nature and impact of cyberbullying, empowering learners to adopt protective behaviours and respond appropriately to threats.

    Open Awards Entry Level Award in E-Safety (Entry 3) (RQF), Open Awards Entry Level Award in E-Safety (Entry 2) (RQF) , Open Awards Entry Level Award in E-Safety (Entry 1) (RQF) +1 more

    12 learning outcomes31 guidance points4 criteria

    Appraisals and Setting Targets

    This subtopic introduces learners to the concept of workplace appraisals and the skill of setting personal targets. It focuses on understanding why appraisals are used, how to prepare effectively, appropriate communication during the meeting, and the process of setting realistic, achievable targets. Mastering these skills supports continuous professional development and positive relationships with line managers.

    Open Awards Entry Level Award in Employability and Professional Development (Entry 3) (RQF), Open Awards Entry Level Certificate in Employability and Professional Development (Entry 3) (RQF)

    2 learning outcomes14 guidance points2 criteria

    Customer Service Skills

    This subtopic introduces learners to the fundamental principles of customer service at a basic level, focusing on personal interactions and simple service tasks. It explores what constitutes positive customer experiences, the individual's role in delivering service, and practical skills for engaging with customers professionally. The content is designed to build confidence for entry-level roles in retail, hospitality, or public-facing environments.

    Open Awards Entry Level Award in Customer Service (Entry 2) (RQF), Open Awards Entry Level Award in Customer Service (Entry 3) (RQF)

    2 learning outcomes14 guidance points2 criteria

    Assertiveness and Decision Making

    This element explores assertiveness and decision-making as essential employability skills. Learners gain confidence to voice their ideas in formal settings, understand workplace rights and duties, and develop negotiation techniques to secure desired outcomes while respecting others. Recognizing the personal and professional advantages of assertive behavior leads to more effective collaboration and career growth.

    Open Awards Level 1 Certificate in Employability and Professional Development (RQF), Open Awards Level 1 Award in Employability and Professional Development (RQF)

    11 learning outcomes17 guidance points2 criteria

    Applying for Jobs and Courses

    This subtopic focuses on the essential skills needed to apply for a job or course at a basic level. Learners will learn how to express interest in an opportunity, provide simple personal information, and seek appropriate support when completing application forms. These skills are fundamental for progression into further learning or entry-level employment and promote independence and self-advocacy.

    Open Awards Entry Level Certificate in Employability and Professional Development (Entry 1) (RQF), Open Awards Entry Level Award in Employability and Professional Development (Entry 2) (RQF), Open Awards Entry Level Award in Employability and Professional Development (Entry 1) (RQF) +1 more

    11 learning outcomes34 guidance points4 criteria

    Planning an Enterprise Activity

    This topic focuses on the initial stages of setting up a small-scale enterprise activity, including identifying viable business ideas, allocating team roles, budgeting, and promotion. Learners develop practical skills in evaluating opportunities, matching personal strengths to tasks, and understanding the financial and marketing fundamentals necessary for a successful venture.

    Open Awards Level 1 Award in Enterprise Skills (RQF)

    1 learning outcomes6 guidance points

    Communication in Teamwork

    This element explores the critical role of communication within collaborative environments, examining both verbal and non-verbal interactions. Learners will analyse how communication styles can either foster cohesion and productivity or create barriers and conflict, applying key skills to enhance team dynamics. Practical application focuses on implementing techniques such as active listening, clear articulation, and constructive feedback to drive positive outcomes in real-world team settings.

    Open Awards Level 2 Award in Professional Behaviours (RQF)

    1 learning outcomes6 guidance points

    Dealing with Customer Queries and Complaints

    This element focuses on equipping learners with foundational skills to handle basic customer inquiries effectively. It covers recognising the nature of a query, listening actively, and responding politely with accurate information or by signposting appropriately. Mastery ensures customers feel heard and valued, which is essential for positive service interactions in entry-level roles.

    Open Awards Entry Level Award in Customer Service (Entry 1) (RQF), Open Awards Level 1 Award in Customer Service (RQF)

    2 learning outcomes14 guidance points2 criteria

    Discrimination at Work

    This topic covers understanding how discrimination can occur in the workplace and the relevant legislation. It aims to raise awareness of equality and diversity issues.

    Open Awards Level 1 Award in Employability and Professional Development (RQF), Open Awards Level 1 Certificate in Employability and Professional Development (RQF), Open Awards Entry Level Certificate in Employability and Professional Development (Entry 3) (RQF) +1 more

    14 learning outcomes32 guidance points4 criteria

    Following Instructions

    This subtopic explores the essential skill of accurately following instructions within a work environment. It examines why this ability is critical for maintaining safety, meeting quality standards, and fostering effective team collaboration. Learners will also investigate the serious consequences that can arise from not adhering to guidance, such as accidents, wasted resources, and loss of trust.

    Open Awards Entry Level Award in Employability and Professional Development (Entry 2) (RQF), Open Awards Entry Level Certificate in Employability and Professional Development (Entry 2) (RQF), Open Awards Entry Level Certificate in Employability and Professional Development (Entry 1) (RQF) +1 more

    9 learning outcomes27 guidance points4 criteria

    Job Searching

    This subtopic introduces learners to the foundational concept of self-awareness in relation to employment. It focuses on helping individuals recognise their own basic skills, strengths, and interests, and then supports them in connecting these personal attributes to potential job roles they might enjoy. Through simple, accessible activities, learners begin to explore the world of work and consider how their unique qualities can align with specific jobs.

    Open Awards Entry Level Award in Employability and Professional Development (Entry 1) (RQF), Open Awards Entry Level Certificate in Employability and Professional Development (Entry 1) (RQF)

    2 learning outcomes14 guidance points2 criteria

    Resilience Skills

    This element explores the concept of resilience as a vital professional behaviour, examining its impact on individual performance, wellbeing, and workplace dynamics. Learners will investigate the factors that influence resilience and evaluate practical strategies to enhance personal resilience, preparing them to cope effectively with challenges and setbacks in professional settings. The focus is on applying resilience-building techniques to real-life situations, fostering adaptability and sustained employability.

    Open Awards Level 2 Award in Professional Behaviours (RQF)

    1 learning outcomes8 guidance points

    Following Instructions

    Following instructions is a fundamental workplace skill that ensures tasks are completed accurately, safely, and efficiently. In an employment context, the ability to listen, understand, and act upon verbal or written directions directly impacts personal performance, team dynamics, and overall organizational success. This subtopic explores the practical application of following instructions and the serious consequences that can arise from non-compliance, including safety hazards, errors, and disciplinary action.

    Open Awards Entry Level Certificate in Employability and Professional Development (Entry 3) (RQF), Open Awards Entry Level Award in Employability and Professional Development (Entry 3) (RQF)

    6 learning outcomes14 guidance points2 criteria

    Information, Advice and Guidance in the Workplace

    This element explores the role of information, advice and guidance (IAG) within a professional setting, emphasising how employees can actively access and contribute to such services. It equips learners to use IAG to support their career progression and introduces the range of specialist support services available beyond the workplace. Practical application focuses on building confidence in navigating IAG to make informed decisions about personal development.

    Open Awards Level 1 Certificate in Employability and Professional Development (RQF), Open Awards Level 1 Award in Employability and Professional Development (RQF), Open Awards Entry Level Award in Employability and Professional Development (Entry 3) (RQF) +1 more

    15 learning outcomes31 guidance points4 criteria

    Participation in Team Activities

    This subtopic introduces learners to the fundamental concept of teamwork in everyday settings, focusing on why collaboration matters, how to identify team members, and the basic roles people play when working together. It emphasises practical participation in simple group tasks and encourages self-reflection on what went well and what could be improved, building essential employability skills for life and work.

    Open Awards Entry Level Award in Employability and Professional Development (Entry 1) (RQF), Open Awards Entry Level Certificate in Employability and Professional Development (Entry 1) (RQF)

    2 learning outcomes17 guidance points2 criteria

    Job Applications and Cover Letters

    This element equips learners with the practical skills needed to complete job application forms accurately and to write effective cover letters that support their applications. It focuses on understanding employer requirements, presenting personal information professionally, and tailoring content to specific job roles, which are essential for securing interviews in a competitive job market.

    Open Awards Level 1 Certificate in Employability and Professional Development (RQF), Open Awards Level 1 Award in Employability and Professional Development (RQF)

    11 learning outcomes16 guidance points2 criteria

    Getting the Most Out of Training

    This subtopic equips learners with essential skills for effectively engaging in training sessions. It focuses on active listening techniques, active participation through questioning and discussion, and strategies for retaining key information for practical application in the workplace.

    Open Awards Entry Level Award in Employability and Professional Development (Entry 3) (RQF), Open Awards Entry Level Certificate in Employability and Professional Development (Entry 3) (RQF)

    6 learning outcomes16 guidance points2 criteria

    Summarising Documents

    This subtopic focuses on developing the ability to extract essential information from lengthy workplace documents and rephrase it concisely, tailored to specific readers and purposes. It is a critical professional behaviour for efficient communication, ensuring that colleagues and managers receive relevant information without having to read the full document.

    Open Awards Level 2 Award in Professional Behaviours (RQF)

    1 learning outcomes6 guidance points

    Making Choices

    This subtopic introduces learners to the concept of personal choice and its relevance in everyday and work-related scenarios. It covers recognising opportunities for making decisions and understanding simple processes for gathering information to inform those choices. Through practical examples, learners explore how to apply these skills to enhance their independence and employability.

    Open Awards Entry Level Award in Employability and Professional Development (Entry 2) (RQF), Open Awards Entry Level Certificate in Employability and Professional Development (Entry 2) (RQF)

    6 learning outcomes12 guidance points2 criteria

    Teamwork Skills

    This element focuses on developing effective teamwork skills essential for professional environments. Learners will explore how to set clear team and individual goals, understand role responsibilities, and collaboratively plan and execute team activities. The ability to reflect on team performance and identify improvements is central to building cohesive and productive work relationships.

    Open Awards Level 2 Award in Professional Behaviours (RQF)

    1 learning outcomes8 guidance points

    Managing Your Time

    This element focuses on foundational time management skills essential for employment readiness. Learners develop the ability to arrive punctually for scheduled activities and to complete assigned tasks within given timeframes, demonstrating reliability and responsibility. Mastery of these skills supports successful integration into workplace routines and builds professional credibility.

    Open Awards Entry Level Certificate in Employability and Professional Development (Entry 2) (RQF), Open Awards Entry Level Award in Employability and Professional Development (Entry 2) (RQF)

    6 learning outcomes13 guidance points2 criteria

    Personal Presentation

    This element introduces learners to the fundamentals of personal presentation, focusing on grooming and hygiene as essential employability skills. Learners will explore the importance of a neat appearance in professional settings and gain basic knowledge of face, skin, and hair care routines. Practical application involves identifying products, demonstrating simple techniques safely, and understanding personal responsibility for self-presentation.

    Open Awards Entry Level Certificate in Employability and Professional Development (Entry 1) (RQF), Open Awards Entry Level Award in Employability and Professional Development (Entry 1) (RQF), Open Awards Entry Level Award in Employability and Professional Development (Entry 2) (RQF) +1 more

    8 learning outcomes32 guidance points4 criteria

    Job Search

    This element equips learners with foundational skills to navigate the job market effectively. It covers identifying sources of job vacancies, understanding job advertisements, and matching personal attributes to role requirements. Practical application includes using these skills to initiate realistic job applications.

    Open Awards Level 1 Certificate in Employability and Professional Development (RQF), Open Awards Level 1 Award in Employability and Professional Development (RQF), Open Awards Entry Level Award in Employability and Professional Development (Entry 3) (RQF) +1 more

    17 learning outcomes30 guidance points4 criteria

    Participation in Team Activities

    This element introduces learners to the fundamental concept of teamwork and why it is essential in many workplace and daily life situations. Learners will explore how to identify team members, define their roles, and collaborate effectively to achieve shared goals. Practical activities focus on participating in a team task and reflecting on both personal and group performance to identify improvements.

    Open Awards Entry Level Certificate in Employability and Professional Development (Entry 2) (RQF), Open Awards Entry Level Award in Employability and Professional Development (Entry 2) (RQF)

    6 learning outcomes15 guidance points2 criteria

    Job Applications

    This element focuses on developing the core skill of accurately completing job application forms, a fundamental step in securing employment. Learners will learn to provide all required information clearly and correctly, understand the importance of following instructions, and present themselves professionally to potential employers. This practical skill is essential for transitioning into the workplace or further vocational training.

    Open Awards Entry Level Award in Employability and Professional Development (Entry 3) (RQF), Open Awards Entry Level Certificate in Employability and Professional Development (Entry 3) (RQF)

    6 learning outcomes16 guidance points2 criteria

    Preparation for Work

    This element introduces learners to the concept of self-awareness in a work context. It encourages them to identify their own strengths, such as being good at listening or working in a team, and to explore simple job roles they might enjoy. The focus is on building confidence and basic understanding of how personal attributes relate to potential employment.

    Open Awards Entry Level Award in Employability and Professional Development (Entry 1) (RQF), Open Awards Entry Level Certificate in Employability and Professional Development (Entry 1) (RQF)

    6 learning outcomes14 guidance points2 criteria

    Time Management

    This element focuses on equipping learners with essential time management skills to effectively structure their personal learning programme. It explores practical techniques for prioritising tasks, setting achievable goals, and maintaining a balanced schedule. Understanding and applying these skills directly contributes to reducing stress and enhancing overall productivity in a study or work environment.

    Open Awards Level 2 Award in Professional Behaviours (RQF)

    1 learning outcomes6 guidance points

    Making the Most of Appraisals and Reviews

    This subtopic equips learners with the fundamental skills to engage productively in workplace appraisals. It explores the purpose of performance reviews, preparation strategies, effective communication techniques, and how to translate feedback into actionable personal development goals.

    Open Awards Level 1 Certificate in Employability and Professional Development (RQF), Open Awards Level 1 Award in Employability and Professional Development (RQF)

    10 learning outcomes15 guidance points2 criteria

    Preparing for Work Placement

    This element introduces learners to the fundamental aspects of preparing for a work placement. It focuses on developing awareness of what a work placement involves and enables learners to articulate personal aims and goals they wish to achieve. This foundational understanding is essential for successful participation in a real workplace environment.

    Open Awards Entry Level Award in Employability and Professional Development (Entry 1) (RQF), Open Awards Entry Level Certificate in Employability and Professional Development (Entry 1) (RQF)

    5 learning outcomes14 guidance points2 criteria

    Writing Persuasive Text

    This element equips learners with the structured process of creating persuasive texts for professional contexts, such as proposals, emails, or marketing materials. By planning logically, drafting coherently, and revising critically, individuals can influence decision-making and achieve workplace objectives. Mastery of persuasive writing enhances employability by demonstrating effective communication and strategic thinking.

    Open Awards Level 2 Award in Professional Behaviours (RQF)

    1 learning outcomes6 guidance points

    Manage Own Performance in a Business Environment

    This element focuses on developing personal responsibility and professional behaviours essential for effective performance in a business environment. Learners explore how to plan, prioritise, and complete tasks reliably while adhering to workplace standards and responding positively to feedback. Practical application includes self-monitoring, seeking support when needed, and demonstrating punctuality, cooperation, and a commitment to organisational expectations.

    Open Awards Level 1 Certificate in Employability and Professional Development (RQF), Open Awards Level 1 Award in Employability and Professional Development (RQF)

    11 learning outcomes15 guidance points2 criteria

    Managing Stress in the Workplace

    This unit element equips learners with a foundational understanding of workplace stress, including its common causes and signs. It examines the negative effects of unmanaged stress on personal wellbeing and professional performance, emphasising practical strategies to mitigate and manage stress effectively. Learners will develop essential life skills for maintaining resilience and fostering a healthy work-life balance.

    Open Awards Entry Level Award in Employability and Professional Development (Entry 3) (RQF), Open Awards Level 1 Certificate in Employability and Professional Development (RQF), Open Awards Entry Level Certificate in Employability and Professional Development (Entry 3) (RQF) +1 more

    17 learning outcomes32 guidance points4 criteria

    Writing to Convey Information

    This subtopic develops the essential professional skill of writing to convey information clearly and appropriately across formal and informal contexts. Learners plan, draft, and refine texts such as emails, reports, or notices to meet specific purposes and audiences. Emphasis is placed on editing and proofreading to produce accurate, polished final versions.

    Open Awards Level 2 Award in Professional Behaviours (RQF)

    1 learning outcomes8 guidance points

    Setting Work Related Targets

    This subtopic introduces learners to the process of setting simple, achievable work-related targets. It focuses on helping learners identify what they want to accomplish in a work or work-preparation context and how to participate in discussions to agree on personal targets. The practical application involves learners knowing and stating their own targets, which supports their engagement and progress in employability settings.

    Open Awards Entry Level Certificate in Employability and Professional Development (Entry 1) (RQF), Open Awards Entry Level Award in Employability and Professional Development (Entry 1) (RQF), Open Awards Entry Level Certificate in Employability and Professional Development (Entry 2) (RQF) +1 more

    11 learning outcomes25 guidance points4 criteria

    Preparing For and Taking Part in an Interview

    This subtopic focuses on the essential practical skills and knowledge required to effectively prepare for and participate in a job interview. Learners will understand how to present themselves professionally, anticipate common questions, and demonstrate their suitability for a role through confident communication. Successful completion equips individuals with foundational employability skills applicable to real-world recruitment processes and work experience opportunities.

    Open Awards Entry Level Certificate in Employability and Professional Development (Entry 2) (RQF), Open Awards Entry Level Award in Employability and Professional Development (Entry 2) (RQF)

    6 learning outcomes18 guidance points2 criteria

    Managing Study

    This unit helps learners understand course demands, organise study time, set priorities, find relevant information, and reflect on their learning. It builds essential employability and study skills.

    Open Awards Entry Level Certificate in Employability and Professional Development (Entry 3) (RQF), Open Awards Entry Level Award in Employability and Professional Development (Entry 3) (RQF)

    2 learning outcomes15 guidance points2 criteria

    Taking Part in an Interview

    This subtopic develops foundational skills for engaging in a face-to-face interview, focusing on basic self-presentation and simple conversational participation. Learners practice responding to introductory questions and demonstrating positive non-verbal behaviours to convey readiness for a structured interaction.

    Open Awards Entry Level Award in Employability and Professional Development (Entry 1) (RQF), Open Awards Entry Level Certificate in Employability and Professional Development (Entry 1) (RQF)

    6 learning outcomes16 guidance points2 criteria

    Managing Your Money

    Managing Your Money introduces learners to essential personal finance skills, including budgeting, tracking income and expenditure, and understanding the implications of debt. It explores how to access and evaluate financial services to make informed decisions, promoting financial well-being and employability.

    Open Awards Level 1 Certificate in Employability and Professional Development (RQF), Open Awards Entry Level Award in Employability and Professional Development (Entry 3) (RQF), Open Awards Level 1 Award in Employability and Professional Development (RQF) +1 more

    18 learning outcomes30 guidance points4 criteria

    Using a Computer Keyboard in a Workplace Setting

    This topic covers basic keyboard skills for workplace settings, focusing on typing using an alphanumeric keyboard. Learners must demonstrate correct finger placement and efficient typing.

    Open Awards Entry Level Award in Employability and Professional Development (Entry 2) (RQF), Open Awards Entry Level Certificate in Employability and Professional Development (Entry 2) (RQF), Open Awards Entry Level Award in Employability and Professional Development (Entry 1) (RQF) +1 more

    17 learning outcomes35 guidance points4 criteria

    Understanding what Money is Used For

    This subtopic introduces learners to the basic concept of money and its practical uses in everyday life. Learners will explore how money is used to buy essential items, save for later, and understand the exchange of coins and notes for goods or services. The focus is on building functional awareness to support independence and personal financial management at a foundational level.

    Open Awards Entry Level Certificate in Employability and Professional Development (Entry 1) (RQF), Open Awards Entry Level Award in Employability and Professional Development (Entry 1) (RQF)

    9 learning outcomes16 guidance points2 criteria

    Peer Mentoring

    This subtopic introduces the foundational concepts of peer mentoring in a work-based setting, emphasising how colleagues can support each other's development. It explores the responsibilities, benefits, and self-evaluation techniques essential for effective peer mentoring, preparing learners to contribute positively to a supportive workplace culture.

    Open Awards Level 1 Certificate in Employability and Professional Development (RQF), Open Awards Level 1 Award in Employability and Professional Development (RQF)

    9 learning outcomes16 guidance points2 criteria

    Personal Skills Auditing

    Personal Skills Auditing involves the systematic self-evaluation of an individual's competencies, experiences, and attributes to form a clear foundation for career planning and professional growth. Learners critically assess their strengths and gaps, compile evidence-based personal profiles, and align their abilities with tangible job opportunities, fostering realistic and directed employability development.

    Open Awards Level 1 Certificate in Employability and Professional Development (RQF), Open Awards Entry Level Certificate in Employability and Professional Development (Entry 3) (RQF), Open Awards Entry Level Award in Employability and Professional Development (Entry 3) (RQF) +1 more

    11 learning outcomes32 guidance points4 criteria

    Using a Telephone in a Workplace Setting

    This subtopic develops the practical telephone skills needed for an entry-level workplace. Learners will understand how to answer calls professionally, take simple messages, and follow basic telephone etiquette. Mastery of these skills supports effective communication and builds confidence in a work environment.

    Open Awards Entry Level Award in Employability and Professional Development (Entry 2) (RQF), Open Awards Entry Level Certificate in Employability and Professional Development (Entry 2) (RQF), Open Awards Entry Level Certificate in Employability and Professional Development (Entry 1) (RQF) +1 more

    15 learning outcomes27 guidance points4 criteria

    Planning for Progression

    This element focuses on enabling learners to recognise their current skills and career interests, identify appropriate training or employment pathways, and understand how setting clear, realistic targets can drive personal and professional growth. Learners will practically apply this by constructing a structured career action plan that outlines sequential steps, timescales, and review points.

    Open Awards Entry Level Certificate in Employability and Professional Development (Entry 3) (RQF), Open Awards Entry Level Award in Employability and Professional Development (Entry 3) (RQF)

    8 learning outcomes16 guidance points2 criteria

    Planning and Completing a Project

    This element focuses on developing fundamental project management skills, enabling learners to plan, execute, and review a simple project. Learners will identify objectives, outline steps, and allocate resources to achieve a set goal, then reflect on the outcomes to support continuous improvement. These skills are directly transferable to workplace tasks, such as organising an event or completing a work-based assignment.

    Open Awards Level 1 Certificate in Employability and Professional Development (RQF), Open Awards Level 1 Award in Employability and Professional Development (RQF)

    9 learning outcomes16 guidance points2 criteria

    Using Communication Skills in a Work Place

    This element introduces learners to the essential communication skills required in a workplace, such as verbal and non-verbal methods, active listening, and appropriate language. It guides them to assess their own abilities, identify areas for improvement, and practise strategies to enhance interactions with colleagues and customers. Through reflective review, learners consolidate their progress and become more effective communicators in entry-level job roles.

    Open Awards Entry Level Award in Employability and Professional Development (Entry 2) (RQF), Open Awards Entry Level Certificate in Employability and Professional Development (Entry 2) (RQF)

    6 learning outcomes13 guidance points2 criteria

    Communicating With Others at Work

    This subtopic introduces learners to fundamental workplace communication, focusing on simple, respectful interactions with supervisors and colleagues. It covers verbal and non-verbal methods, such as following basic instructions, using polite greetings, and understanding the importance of listening. Practical application includes everyday exchanges in supported work environments, helping learners build confidence and professional behavior.

    Open Awards Entry Level Award in Employability and Professional Development (Entry 2) (RQF), Open Awards Entry Level Certificate in Employability and Professional Development (Entry 2) (RQF)

    10 learning outcomes16 guidance points2 criteria

    Causes of Stress

    This subtopic introduces learners to the concept of stress, a common emotional and physical response to challenging situations. It explores various causes of stress in everyday life, such as personal, work, or study-related pressures. Learners will identify how stress can affect them and others, building a foundation for managing well-being in personal and professional contexts.

    Open Awards Entry Level Award in Employability and Professional Development (Entry 1) (RQF), Open Awards Entry Level Certificate in Employability and Professional Development (Entry 1) (RQF)

    2 learning outcomes14 guidance points2 criteria

    Participating in an Enterprise Project

    This subtopic covers the end-to-end process of participating in an enterprise project, from identifying a suitable product for a defined target market, through selecting a venue, advertising, and handling point-of-sale transactions, to accounting for costs and evaluating personal performance. It develops foundational employability skills such as decision-making, communication, and money handling in a realistic context.

    Open Awards Entry Level Award in Enterprise Skills (Entry 1) (RQF), Open Awards Entry Level Award in Enterprise Skills (Entry 2) (RQF)

    2 learning outcomes18 guidance points2 criteria

    Dealing with Customers Queries and Complaints

    This subtopic covers the essential skills for handling customer queries and complaints effectively in a customer service role. It focuses on active listening, asking clarifying questions, providing accurate information, and maintaining a positive and professional attitude to resolve issues and satisfy customers.

    Open Awards Entry Level Award in Customer Service (Entry 2) (RQF)

    1 learning outcomes11 guidance points

    Bullying and Harassment

    This element equips learners with foundational knowledge to recognise and address bullying and harassment at work, ensuring safer and more inclusive environments. It covers definitions, personal coping strategies, and organisational policies, fostering confidence to take appropriate action when witnessing or experiencing such behaviours.

    Open Awards Level 1 Award in Employability and Professional Development (RQF), Open Awards Level 1 Certificate in Employability and Professional Development (RQF)

    11 learning outcomes15 guidance points2 criteria

    Dealing with Queries and Requests

    This subtopic focuses on equipping learners with the foundational knowledge to identify the services or products their department offers, enabling them to address customer questions accurately and respond to queries or requests appropriately. It emphasises practical communication skills and the importance of understanding organisational offerings to deliver effective customer service.

    Open Awards Entry Level Award in Customer Service (Entry 3) (RQF)

    1 learning outcomes6 guidance points

    Approaches to Learning

    This subtopic explores the concept of learning styles and personal learning preferences, emphasising that individuals absorb and process information in diverse ways. By recognising and understanding their own preferred methods, learners can adopt effective study strategies and enhance their professional development. Reflecting on these approaches fosters adaptability and continuous improvement in both educational and workplace settings.

    Open Awards Entry Level Award in Employability and Professional Development (Entry 3) (RQF), Open Awards Entry Level Certificate in Employability and Professional Development (Entry 3) (RQF)

    2 learning outcomes12 guidance points2 criteria

    Critical Thinking

    This element introduces learners to the fundamental principles of critical thinking, focusing on the ability to objectively analyse and evaluate information. It equips individuals with the skills to question assumptions, identify biases, and assess the validity of arguments, which is essential for making informed decisions in professional settings. By applying critical analysis to concepts, ideas, and opinions, learners develop a structured approach to problem-solving and effective communication in the workplace.

    Open Awards Level 2 Award in Professional Behaviours (RQF)

    1 learning outcomes6 guidance points

    Introduction to Undertaking an Enterprise Project

    This element introduces learners to the practical steps of planning and executing a small-scale enterprise project, from product selection and market research to sales and cost analysis. It fosters entrepreneurial thinking and hands-on experience in a controlled, reflective environment, building foundational skills for future vocational pursuits.

    Open Awards Entry Level Award in Enterprise Skills (Entry 3) (RQF)

    1 learning outcomes12 guidance points

    Running an Enterprise Activity

    This element focuses on the practical aspects of planning, executing, and evaluating a small-scale enterprise activity. Learners apply key success factors to increase the chances of achieving their goals and subsequently reflect on the outcomes to identify areas for improvement. It bridges theoretical knowledge of enterprise with hands-on experience in a controlled setting.

    Open Awards Level 1 Award in Enterprise Skills (RQF)

    1 learning outcomes6 guidance points

    Developing Customer Service Skills

    This element introduces learners to the fundamental concept of good customer service, focusing on the critical role of a positive first impression. Learners explore how simple actions like greeting, smiling, and listening carefully create a welcoming environment and build trust, which is essential in any customer-facing role across service industries.

    Open Awards Entry Level Award in Customer Service (Entry 1) (RQF), Open Awards Entry Level Award in Employability and Professional Development (Entry 1) (RQF), Open Awards Entry Level Certificate in Employability and Professional Development (Entry 1) (RQF)

    3 learning outcomes14 guidance points3 criteria

    Using ICT Skills in a Work Place

    This subtopic introduces learners to the fundamental use of Information and Communication Technology (ICT) within a workplace setting. It focuses on enabling learners to recognise and apply basic ICT functions such as operating a computer, using simple software, and understanding digital communication tools. The goal is to build confidence in identifying personal skill gaps and planning for improvement to meet basic employment demands.

    Open Awards Entry Level Certificate in Employability and Professional Development (Entry 1) (RQF), Open Awards Entry Level Award in Employability and Professional Development (Entry 1) (RQF)

    6 learning outcomes16 guidance points2 criteria

    Using Number Skills in a Work Place

    This subtopic introduces learners to essential number skills used in routine workplace tasks. Practical applications include counting stock, handling money, and reading simple timetables or measures. The emphasis is on building confidence and accuracy in using numbers to complete job-related activities independently.

    Open Awards Entry Level Award in Employability and Professional Development (Entry 2) (RQF), Open Awards Entry Level Certificate in Employability and Professional Development (Entry 2) (RQF), Open Awards Entry Level Certificate in Employability and Professional Development (Entry 1) (RQF)

    11 learning outcomes24 guidance points3 criteria

    Preparing for a Recruitment Interview

    This subtopic equips learners with the essential knowledge and skills to effectively prepare for and perform in recruitment interviews. It covers practical aspects such as research, competency-based questioning, professional presentation, and demonstrated interview techniques, enabling learners to approach interviews with confidence and improve their employability prospects.

    Open Awards Entry Level Certificate in Employability and Professional Development (Entry 3) (RQF), Open Awards Entry Level Award in Employability and Professional Development (Entry 3) (RQF)

    7 learning outcomes17 guidance points2 criteria

    Preparing for Interviews

    This subtopic focuses on equipping learners with the foundational skills for successful job interviews. It covers preparation techniques such as researching the employer and role, mastering competency-based question responses, and understanding the crucial role of non-verbal communication and professional attire. Learners will practice and demonstrate these techniques through role-play, building confidence and self-awareness.

    Open Awards Level 1 Certificate in Employability and Professional Development (RQF), Open Awards Level 1 Award in Employability and Professional Development (RQF)

    8 learning outcomes15 guidance points2 criteria

    Using Reading Skills in a Work Place

    This topic focuses on developing reading skills needed in the workplace. Learners will identify their reading strengths and areas for improvement and practice reading workplace documents.

    Open Awards Entry Level Award in Employability and Professional Development (Entry 1) (RQF), Open Awards Entry Level Award in Employability and Professional Development (Entry 2) (RQF), Open Awards Entry Level Certificate in Employability and Professional Development (Entry 2) (RQF) +1 more

    12 learning outcomes26 guidance points4 criteria

    Presentation Skills

    This element develops essential presentation skills for employability and professional contexts. Learners will plan structured oral presentations, deliver them with audience and purpose in mind, and participate in constructive feedback processes. These skills are critical for job interviews, team meetings, and customer interactions.

    Open Awards Level 1 Certificate in Employability and Professional Development (RQF), Open Awards Entry Level Award in Employability and Professional Development (Entry 3) (RQF), Open Awards Entry Level Certificate in Employability and Professional Development (Entry 3) (RQF) +1 more

    17 learning outcomes33 guidance points4 criteria

    Prioritisation Skills

    Prioritisation skills involve deciding which tasks are most important and completing them in order. This subtopic teaches learners how to identify urgent and important activities, plan their day effectively, and reduce last-minute pressure. In a work context, prioritisation ensures deadlines are met and critical tasks are not overlooked.

    Open Awards Entry Level Certificate in Employability and Professional Development (Entry 3) (RQF), Open Awards Level 1 Certificate in Employability and Professional Development (RQF), Open Awards Entry Level Award in Employability and Professional Development (Entry 3) (RQF) +1 more

    11 learning outcomes29 guidance points4 criteria

    Using Writing Skills in a Work Place

    This element focuses on the fundamental written communication skills required in entry-level workplaces, such as completing simple forms, writing short notes, and recording information accurately. Learners will identify their current writing abilities, set personal development goals, practise and refine these skills in practical scenarios, and reflect on their progress. Mastery of these skills supports independence and confidence in routine job tasks where clear, legible written records are essential.

    Open Awards Entry Level Certificate in Employability and Professional Development (Entry 2) (RQF), Open Awards Entry Level Award in Employability and Professional Development (Entry 2) (RQF), Open Awards Entry Level Award in Employability and Professional Development (Entry 1) (RQF) +1 more

    13 learning outcomes27 guidance points4 criteria

    Writing a Curriculum Vitae

    This subtopic introduces learners to the purpose and structure of a Curriculum Vitae (CV). It focuses on helping students understand what a CV is, why it is important for job applications, and how to compile their own personal information in a simple CV format. The practical outcome is for learners to be able to create a basic CV that can be used when seeking employment or voluntary opportunities.

    Open Awards Entry Level Award in Employability and Professional Development (Entry 2) (RQF), Open Awards Entry Level Certificate in Employability and Professional Development (Entry 2) (RQF)

    6 learning outcomes18 guidance points2 criteria

    Problem Solving Skills for Work

    This subtopic introduces learners to the fundamental skill of recognising problems that arise during typical work activities and developing straightforward solutions. It focuses on building awareness of common workplace issues, such as equipment not working or misunderstandings with colleagues, and empowers learners to think practically about resolving them to maintain productivity and a safe working environment.

    Open Awards Entry Level Award in Employability and Professional Development (Entry 3) (RQF), Open Awards Entry Level Certificate in Employability and Professional Development (Entry 3) (RQF)

    2 learning outcomes11 guidance points2 criteria

    Recognising and Supporting Equality and Diversity at Work

    This subtopic introduces learners to the fundamental concepts of equality and diversity within the workplace, emphasising their importance in fostering a respectful and productive environment. It explores legal frameworks like the Equality Act 2010 and practical strategies for promoting inclusive practices. Learners will understand how to recognise discrimination and support positive approaches to ensure equal opportunities for all.

    Open Awards Level 1 Certificate in Employability and Professional Development (RQF), Open Awards Level 1 Award in Employability and Professional Development (RQF)

    10 learning outcomes14 guidance points2 criteria

    Recognising Equality and Diversity at Work

    This element introduces learners to the fundamental concepts of equality and diversity within a workplace setting. It covers the meaning of equal opportunities and the importance of adopting positive approaches that foster an inclusive environment. Learners will explore practical ways to recognise and support equality and diversity in everyday work scenarios, underpinning effective teamwork and compliance with legal and ethical standards.

    Open Awards Entry Level Award in Employability and Professional Development (Entry 3) (RQF), Open Awards Entry Level Certificate in Employability and Professional Development (Entry 3) (RQF)

    6 learning outcomes16 guidance points2 criteria

    Recognising Leadership Skills

    This subtopic introduces learners to the fundamental concepts of leadership within an employability context. It explores what distinguishes effective leaders from managers, focusing on personal attributes and practical skills that can be observed and developed. Learners will examine how leadership is demonstrated in everyday work situations and how recognising these traits in others and oneself can enhance teamwork and career prospects.

    Open Awards Level 1 Certificate in Employability and Professional Development (RQF), Open Awards Level 1 Award in Employability and Professional Development (RQF), Open Awards Level 2 Award in Professional Behaviours (RQF)

    10 learning outcomes21 guidance points3 criteria

    Reviewing Your Situation

    This element centres on self-assessment as a foundation for adaptability in vocational contexts. Learners explore systematic reflection on their current circumstances, skillset, and support networks to navigate workplace change effectively. Practical application involves creating personal action plans and knowing when to seek guidance.

    Open Awards Entry Level Certificate in Employability and Professional Development (Entry 3) (RQF), Open Awards Entry Level Award in Employability and Professional Development (Entry 3) (RQF)

    6 learning outcomes14 guidance points2 criteria

    Reskilling into Different Sectors

    This element equips learners with the self-assessment and research capabilities needed to successfully transition into a new employment sector. It focuses on auditing personal transferable skills, analysing job market requirements, and formulating a targeted reskilling plan with identified training and support resources.

    Open Awards Level 1 Certificate in Employability and Professional Development (RQF), Open Awards Level 1 Award in Employability and Professional Development (RQF)

    11 learning outcomes16 guidance points2 criteria

    Speaking and Listening at Work

    This element focuses on developing essential verbal and non-verbal communication skills required for workplace interactions. Learners will explore how to adapt their speaking style to different audiences and situations, apply active listening strategies to ensure accurate understanding, and recognise the influence of body language on effective communication. Mastery of these skills is fundamental for successful collaboration, customer service, and professional conduct in entry-level employment.

    Open Awards Entry Level Certificate in Employability and Professional Development (Entry 3) (RQF), Open Awards Entry Level Award in Employability and Professional Development (Entry 3) (RQF), Open Awards Level 1 Certificate in Employability and Professional Development (RQF) +1 more

    17 learning outcomes32 guidance points4 criteria

    Responsible Work Practices

    This subtopic covers fundamental responsible work practices essential for employability, focusing on self-motivation, punctuality, reliability, and professional conduct. Learners explore how these attributes contribute to a positive work environment, enhance team dynamics, and increase individual employability. The content emphasises that personal presentation, behaviour, and hygiene are not merely superficial but integral to workplace professionalism and career progression.

    Open Awards Level 1 Certificate in Employability and Professional Development (RQF), Open Awards Level 1 Award in Employability and Professional Development (RQF)

    10 learning outcomes17 guidance points2 criteria

    Speaking Confidently at Work

    This element focuses on developing the ability to contribute meaningfully to workplace interactions by selecting language appropriate to professional contexts. It underscores the practical value of confident speech in fostering collaboration, customer satisfaction, and career progression. Learners apply these skills through guided role-play and scenario-based tasks that mirror real-world work environments.

    Open Awards Entry Level Award in Employability and Professional Development (Entry 3) (RQF), Open Awards Entry Level Certificate in Employability and Professional Development (Entry 3) (RQF)

    7 learning outcomes16 guidance points2 criteria

    Rights and Responsibilities of Citizenship

    This element explores the foundational knowledge of citizenship, focusing on the balance between individual rights and societal responsibilities. Learners examine key human rights protections, the role of law in maintaining order, and the mechanisms of democratic participation. Understanding these concepts equips individuals to navigate community life effectively and engage constructively in civil society.

    Open Awards Level 1 Certificate in Employability and Professional Development (RQF), Open Awards Level 1 Award in Employability and Professional Development (RQF)

    10 learning outcomes15 guidance points2 criteria

    Understanding Cultural Differences

    This subtopic introduces learners to the concept of a multi-cultural society, exploring how people from diverse cultural backgrounds coexist and interact. It highlights the practical benefits of diversity in living and working environments, such as enhanced creativity and problem-solving. Learners then apply this by understanding specific cultural differences in workplace practices, building skills for inclusive and respectful professional conduct.

    Open Awards Entry Level Award in Employability and Professional Development (Entry 3) (RQF), Open Awards Entry Level Certificate in Employability and Professional Development (Entry 3) (RQF)

    6 learning outcomes16 guidance points2 criteria

    Understanding Professional Relationships

    This element introduces learners to the distinctions between professional and personal relationships, focusing on the boundaries and expectations within a workplace setting. Learners will explore how to behave appropriately with colleagues, managers, and customers, and will develop the ability to reflect on their own conduct to improve their professional interactions.

    Open Awards Entry Level Award in Employability and Professional Development (Entry 3) (RQF), Open Awards Entry Level Certificate in Employability and Professional Development (Entry 3) (RQF), Open Awards Level 1 Certificate in Employability and Professional Development (RQF) +1 more

    15 learning outcomes28 guidance points4 criteria

    Time Management Skills

    This element introduces learners to the concept of time management as a critical employability skill. It explores how individuals can audit their current time usage, identify inefficiencies, and implement practical strategies to manage time more effectively, thereby reducing stress and improving productivity in personal and professional contexts.

    Open Awards Level 1 Certificate in Employability and Professional Development (RQF), Open Awards Level 1 Award in Employability and Professional Development (RQF)

    9 learning outcomes11 guidance points2 criteria

    Dealing with Problems

    This topic introduces learners to the foundational skill of dealing with problems in a vocational or personal context. It covers recognising when something is not right, understanding who can provide appropriate support, and actively contributing to simple solutions. Gaining competence in these areas builds confidence and independence, preparing individuals for real-world workplace interactions.

    Open Awards Entry Level Award in Employability and Professional Development (Entry 1) (RQF), Open Awards Entry Level Certificate in Employability and Professional Development (Entry 1) (RQF)

    6 learning outcomes13 guidance points2 criteria

    Decision Making Skills

    This element explores the structured process of decision making within professional environments, emphasising its critical role in employability. It covers the systematic steps from identifying a problem to evaluating outcomes, alongside the dynamics of group decision-making, including consensus, majority rule, and authority-based approaches. Learners will distinguish between autocratic, democratic, and laissez-faire decision-making styles and their appropriate applications in workplace scenarios.

    Open Awards Level 2 Award in Professional Behaviours (RQF)

    1 learning outcomes8 guidance points

    Completing a Job Application Form

    This subtopic equips learners with the fundamental skills required to successfully complete a job application form, a critical step in the employability journey. It covers understanding personal information, employment history, and the importance of accuracy and presentation. Practical application includes filling in sample forms to build confidence for real-world job seeking.

    Open Awards Entry Level Award in Employability and Professional Development (Entry 2) (RQF), Open Awards Entry Level Certificate in Employability and Professional Development (Entry 2) (RQF)

    10 learning outcomes18 guidance points2 criteria

    Coaching Skills

    This element introduces learners to fundamental coaching skills within a team context. It explores practical techniques for supporting colleagues' development, including active listening, effective questioning, and providing constructive feedback. Learners will gain insight into how coaching can enhance team performance and contribute to a positive workplace culture.

    Open Awards Level 1 Award in Employability and Professional Development (RQF), Open Awards Level 1 Certificate in Employability and Professional Development (RQF)

    10 learning outcomes14 guidance points2 criteria

    Assertiveness and Decision Making Skills

    This subtopic develops the learner's ability to communicate assertively and make informed decisions in workplace and everyday contexts. It covers understanding personal rights and responsibilities, negotiating effectively to reach desired outcomes, and recognising the benefits of self-assertiveness and self-control in professional interactions.

    Open Awards Entry Level Award in Employability and Professional Development (Entry 3) (RQF), Open Awards Entry Level Certificate in Employability and Professional Development (Entry 3) (RQF)

    2 learning outcomes16 guidance points2 criteria

    Understanding Business and Enterprise

    This subtopic introduces learners to fundamental business concepts, focusing on profitability through revenue and cost management, classification of business types by legal structure and sector, and analysis of local market characteristics such as customer demographics, competition, and demand. It equips learners with essential knowledge to evaluate business viability and understand enterprise in a practical context.

    Open Awards Level 1 Award in Enterprise Skills (RQF)

    1 learning outcomes6 guidance points

    Understanding Progression Opportunities

    This subtopic introduces learners to the concept of career progression, emphasising the importance of identifying clear pathways to advance in employment. It covers practical methods for accessing relevant information, such as job descriptions, training providers, and career websites, and explores the qualifications or training needed to move forward in a chosen field. Learners will gain foundational knowledge to set realistic career goals and take initial steps toward professional development.

    Open Awards Entry Level Award in Employability and Professional Development (Entry 3) (RQF), Open Awards Entry Level Certificate in Employability and Professional Development (Entry 3) (RQF), Open Awards Level 1 Certificate in Employability and Professional Development (RQF) +1 more

    16 learning outcomes25 guidance points4 criteria

    Understanding Cultural Differences in the Workplace

    This subtopic introduces learners to the concept of a multicultural society and its impact on the workplace. It explores the benefits of cultural diversity, typical cultural differences and practices, and the rights and responsibilities of individuals in a diverse workforce. The focus is on developing practical awareness for employability and professional conduct.

    Open Awards Level 1 Certificate in Employability and Professional Development (RQF), Open Awards Level 1 Award in Employability and Professional Development (RQF)

    9 learning outcomes14 guidance points2 criteria

    Understanding your Pay

    This element introduces learners to the basics of pay, focusing on how wages are calculated, the essential parts of a wage slip, and the deductions that affect take-home pay. It equips individuals with practical skills to verify their earnings and understand statutory deductions, supporting financial awareness and employability.

    Open Awards Entry Level Certificate in Employability and Professional Development (Entry 3) (RQF), Open Awards Entry Level Award in Employability and Professional Development (Entry 3) (RQF), Open Awards Level 1 Certificate in Employability and Professional Development (RQF) +1 more

    17 learning outcomes31 guidance points4 criteria

    Understanding Pensions

    This subtopic introduces learners to the concept of pensions as a means of financial security in retirement. It covers the principles behind saving for later life, different types of pension schemes available in the UK including the state pension, workplace pensions, and personal pensions, and guides learners on how to access trustworthy information to make informed decisions about their future. Understanding pensions is a key life skill, enabling individuals to plan effectively for financial independence after work.

    Open Awards Level 1 Certificate in Employability and Professional Development (RQF), Open Awards Level 1 Award in Employability and Professional Development (RQF)

    10 learning outcomes16 guidance points2 criteria

    Using Communication Skills in a Workplace

    This subtopic develops learners' ability to communicate effectively in a workplace environment by identifying existing skills, planning development, and practising interactions. Learners will explore both verbal and non-verbal methods, adapt communication for different audiences, and reflect on their progress to build confidence for real-world employment settings.

    Open Awards Entry Level Certificate in Employability and Professional Development (Entry 3) (RQF), Open Awards Entry Level Award in Employability and Professional Development (Entry 3) (RQF)

    5 learning outcomes16 guidance points2 criteria

    Working with Others in a Workplace

    This element focuses on understanding the importance of collaboration and effective teamwork in a professional environment. It equips learners with the practical skills to communicate, cooperate, and contribute positively within a team, and requires them to demonstrate these behaviours in a real or simulated workplace setting.

    Open Awards Entry Level Award in Employability and Professional Development (Entry 3) (RQF), Open Awards Entry Level Certificate in Employability and Professional Development (Entry 3) (RQF)

    7 learning outcomes13 guidance points2 criteria

    Writing a Cover Letter

    This subtopic focuses on developing the fundamental skills required to compose a targeted cover letter for a job application. Learners will understand the purpose of a cover letter, how to structure it effectively, and the key information to include, enabling them to present themselves professionally to potential employers.

    Open Awards Entry Level Award in Employability and Professional Development (Entry 3) (RQF), Open Awards Entry Level Certificate in Employability and Professional Development (Entry 3) (RQF)

    6 learning outcomes17 guidance points2 criteria

    Using ICT to Support Writing

    This element explores how ICT tools such as word processors, spelling and grammar checkers, and formatting features can enhance the writing process for employability tasks. Learners will gain practical skills in producing professional documents, including letters, CVs, and reports, using appropriate software. The focus is on building confidence and efficiency in digital writing, a key competency in modern workplaces.

    Open Awards Level 1 Certificate in Employability and Professional Development (RQF), Open Awards Level 1 Award in Employability and Professional Development (RQF)

    10 learning outcomes18 guidance points2 criteria

    Writing for Different Purposes in the Workplace

    This subtopic introduces learners to the essential writing formats commonly used in UK workplaces, such as emails, notes, and forms. It explores the purposes behind workplace writing, including communicating information, making requests, and maintaining records. Learners will practice presenting information clearly and appropriately across different formats, developing skills crucial for effective workplace communication and employability.

    Open Awards Entry Level Certificate in Employability and Professional Development (Entry 3) (RQF), Open Awards Entry Level Award in Employability and Professional Development (Entry 3) (RQF)

    5 learning outcomes15 guidance points2 criteria

    Writing Needs at Work

    This subtopic introduces learners to the fundamental writing tasks commonly required in entry-level workplaces, such as completing forms, writing simple notes, and recording information. It emphasizes the importance of choosing the appropriate communication method—written or verbal—based on context, audience, and purpose. Mastering these skills enhances employability by ensuring clear, accurate, and professional workplace interactions.

    Open Awards Entry Level Certificate in Employability and Professional Development (Entry 3) (RQF), Open Awards Entry Level Award in Employability and Professional Development (Entry 3) (RQF)

    6 learning outcomes12 guidance points2 criteria

    Work Aspirations and Goals

    This element introduces learners to the concepts of work aspirations and goals, helping them distinguish between the two and understand their role in personal development. Learners will explore their own career ambitions, set achievable goals, and take initial steps towards owning their development. The practical application involves identifying support networks and resources to help realise these aspirations.

    Open Awards Level 1 Certificate in Employability and Professional Development (RQF), Open Awards Level 1 Award in Employability and Professional Development (RQF)

    11 learning outcomes16 guidance points2 criteria

    Working as a Team

    This element introduces learners to the fundamental importance of teamwork in professional environments. It covers the benefits of collaborative working, the interpersonal skills required to contribute effectively, and practical strategies for participating in group tasks. By applying these concepts, learners can demonstrate their ability to cooperate with colleagues, communicate clearly, and resolve conflicts, directly aligning with entry-level workplace expectations.

    Open Awards Level 1 Certificate in Employability and Professional Development (RQF), Open Awards Level 1 Award in Employability and Professional Development (RQF)

    10 learning outcomes16 guidance points2 criteria

    Writing for Different Purposes

    This element develops learners' ability to identify and use various written formats common in the workplace, such as emails, memos, forms, and short reports. It emphasises adapting writing style and tone to suit different audiences and contexts, from informal team messages to formal client communications. Accuracy in spelling, grammar, and punctuation is stressed as essential for projecting professionalism and ensuring clear, error-free workplace documentation.

    Open Awards Level 1 Certificate in Employability and Professional Development (RQF), Open Awards Level 1 Award in Employability and Professional Development (RQF)

    10 learning outcomes15 guidance points2 criteria

    Bullying and Harrassment

    This subtopic explores the definitions and differences between bullying and harassment in the workplace, equipping learners with the knowledge to recognise unacceptable behaviours. It covers practical strategies for responding to and reporting incidents, as well as understanding employer policies and legal protections that promote a safe working environment.

    Open Awards Entry Level Certificate in Employability and Professional Development (Entry 3) (RQF), Open Awards Entry Level Award in Employability and Professional Development (Entry 3) (RQF)

    2 learning outcomes12 guidance points2 criteria

    Community Project

    This element introduces learners to the practical process of initiating, planning, and completing a small-scale community project. It fosters employability skills such as teamwork, communication, and problem-solving through real-world application. The project also encourages personal responsibility and reflection, linking directly to professional development.

    Open Awards Level 1 Certificate in Employability and Professional Development (RQF), Open Awards Level 1 Award in Employability and Professional Development (RQF)

    10 learning outcomes16 guidance points2 criteria

    Completing Tasks at Work

    This subtopic introduces learners to common tasks found in a work environment and the essential skills needed to complete them effectively. It focuses on understanding the nature of routine workplace activities, following instructions accurately, and demonstrating the ability to carry out tasks from start to finish with a focus on quality and timeliness. The practical application supports progression into supervised work roles by building confidence and reliability in simple task execution.

    Open Awards Entry Level Certificate in Employability and Professional Development (Entry 2) (RQF), Open Awards Entry Level Award in Employability and Professional Development (Entry 2) (RQF)

    12 learning outcomes19 guidance points2 criteria

    Developing Communication Skills

    This element introduces learners to the foundational communication skills essential for employment and everyday interactions. At Entry Level 1, learners develop the ability to listen actively, respond appropriately, and express themselves using speech or alternative communication methods. These skills are practiced through simple discussions, enabling learners to participate effectively in team settings and social exchanges.

    Open Awards Entry Level Award in Employability and Professional Development (Entry 1) (RQF), Open Awards Entry Level Certificate in Employability and Professional Development (Entry 1) (RQF)

    2 learning outcomes11 guidance points2 criteria

    Undertaking an Enterprise Project

    This element focuses on the practical application of enterprise skills by guiding learners through the process of selecting a viable project idea, determining costs and pricing strategies, understanding marketing principles, and implementing a structured cycle of planning, monitoring and review. It develops the ability to turn a concept into a real-world micro-enterprise activity, with emphasis on commercial awareness and reflective practice.

    Open Awards Level 1 Award in Enterprise Skills (RQF)

    1 learning outcomes8 guidance points

    Improving Own Learning and Performance

    This subtopic equips learners with the skills to critically reflect on their learning preferences, leveraging personal strengths and aptitudes to set meaningful targets. It emphasizes the creation of structured action plans and the disciplined review of progress, essential for continuous professional development and effective self-management.

    Open Awards Level 2 Award in Professional Behaviours (RQF)

    1 learning outcomes8 guidance points

    Curriculum Vitae Writing

    This subtopic introduces learners to the fundamental purpose and structure of a Curriculum Vitae (CV). It guides them through the essential sections of a CV and how to populate it with their personal information, skills, and experiences to create a simple, effective document for job applications or volunteering opportunities. Mastery of CV writing at this level empowers individuals to present themselves professionally and take initial steps toward employment or further training.

    Open Awards Entry Level Certificate in Employability and Professional Development (Entry 3) (RQF), Open Awards Level 1 Certificate in Employability and Professional Development (RQF), Open Awards Level 1 Award in Employability and Professional Development (RQF) +1 more

    10 learning outcomes29 guidance points4 criteria

    Practical Presentation Skills

    This subtopic develops learners' ability to effectively prepare and deliver presentations in professional contexts, covering planning, selection and use of visual aids, delivery techniques, and self-assessment. Learners will practice creating structured presentations and critically evaluate their own performance to identify areas for improvement.

    Open Awards Level 2 Award in Professional Behaviours (RQF)

    1 learning outcomes6 guidance points

    Dealing with Problems at Work

    This unit focuses on developing the essential employability skill of identifying and responding to workplace issues. Learners will learn to recognise common problems, understand appropriate sources of support, and actively participate in resolving difficulties, fostering independence and effective teamwork in a professional environment.

    Open Awards Entry Level Certificate in Employability and Professional Development (Entry 2) (RQF), Open Awards Entry Level Award in Employability and Professional Development (Entry 2) (RQF)

    6 learning outcomes14 guidance points2 criteria

    Developing Skills for the Workplace: Getting Things Done

    This element focuses on foundational employability skills: making simple decisions, solving basic problems, and collaborating with others. At Entry 1, learners develop the ability to participate in choosing between options, recognise and address minor issues, and engage cooperatively in group tasks. These skills are essential for supported workplace environments and everyday life.

    Open Awards Entry Level Award in Employability and Professional Development (Entry 1) (RQF), Open Awards Entry Level Certificate in Employability and Professional Development (Entry 1) (RQF)

    2 learning outcomes14 guidance points2 criteria

    Dealing with Stress

    This unit introduces learners to recognising signs of stress and developing simple, practical strategies to manage it in everyday life and work contexts. It focuses on understanding what stress is, how it can affect individuals, and identifying personal methods to stay calm and focused.

    Open Awards Entry Level Certificate in Employability and Professional Development (Entry 2) (RQF), Open Awards Entry Level Award in Employability and Professional Development (Entry 2) (RQF)

    6 learning outcomes10 guidance points2 criteria

    Dealing with Change in Employment

    This element explores the nature of employment changes, such as redundancy, promotion, or role restructuring, and their effects on individuals. It emphasises the value of self-assessment of skills, qualities, and experience to navigate transitions successfully, and identifies key sources of support and guidance.

    Open Awards Level 1 Award in Employability and Professional Development (RQF), Open Awards Level 1 Certificate in Employability and Professional Development (RQF)

    10 learning outcomes18 guidance points2 criteria

    Developing Skills for the Workplace: Health and Safety

    This subtopic introduces learners to the fundamental principles of health and safety in the workplace, including identifying common hazards, understanding personal responsibilities, and following basic safety procedures. It aims to equip learners with the essential knowledge to stay safe and contribute to a secure working environment, which is critical for employability and daily life.

    Open Awards Entry Level Award in Employability and Professional Development (Entry 1) (RQF), Open Awards Entry Level Certificate in Employability and Professional Development (Entry 1) (RQF)

    2 learning outcomes11 guidance points2 criteria

    Dealing with Change

    This subtopic equips learners with essential skills for adapting to personal and professional transitions. It covers fundamental employment rights, the importance of managing finances when income or circumstances change, and practical strategies for seeking reliable support services. Mastering these areas helps learners confidently navigate workplace and life changes.

    Open Awards Entry Level Award in Employability and Professional Development (Entry 3) (RQF), Open Awards Entry Level Certificate in Employability and Professional Development (Entry 3) (RQF)

    6 learning outcomes14 guidance points2 criteria

    Referencing and Plagiarism

    This subtopic equips learners with essential academic integrity skills for professional environments: understanding the purpose and methods of referencing, applying a conventional referencing system (such as Harvard) accurately, and recognising the legal and ethical implications of copyright law. It emphasises practical application in workplace reports, research, and presentations to avoid plagiarism and respect intellectual property.

    Open Awards Level 2 Award in Professional Behaviours (RQF)

    1 learning outcomes6 guidance points

    Decision Making in the Work Place

    This element focuses on developing the fundamental ability to make decisions in a workplace setting, with appropriate support, and to collaborate with colleagues to reach shared decisions. It underpins personal autonomy and teamwork, which are essential for successful employment and professional growth. Learners will demonstrate how to follow simple steps, seek guidance, and contribute to group choices.

    Open Awards Entry Level Certificate in Employability and Professional Development (Entry 2) (RQF), Open Awards Entry Level Award in Employability and Professional Development (Entry 2) (RQF)

    7 learning outcomes18 guidance points2 criteria

    Dealing with Difficult Situations in a Workplace

    This element focuses on equipping learners with the skills to manage challenging interactions at work through proactive recognition, constructive communication, and appropriate escalation. Practical application includes real-world scenarios such as handling customer complaints, resolving colleague disagreements, or responding to constructive feedback with professionalism and composure.

    Open Awards Level 1 Certificate in Employability and Professional Development (RQF), Open Awards Level 1 Award in Employability and Professional Development (RQF)

    11 learning outcomes14 guidance points2 criteria

    Developing Skills for the Workplace: Looking and Acting the Part

    This subtopic introduces learners to the fundamental workplace expectations around personal presentation, punctuality, and self-management. Learners will explore how taking responsibility for their appearance, hygiene, and behaviour directly impacts their professional image and readiness for employment. Practical application involves demonstrating these skills in simulated or real work environments, such as dressing appropriately, reporting absences, and following basic workplace routines.

    Open Awards Entry Level Award in Employability and Professional Development (Entry 1) (RQF), Open Awards Entry Level Certificate in Employability and Professional Development (Entry 1) (RQF)

    2 learning outcomes16 guidance points2 criteria

    Dealing with Difficult Situations

    This element equips learners with the skills to identify and manage challenging workplace interactions, including conflicts with colleagues, customer complaints, and unsafe situations. It focuses on practical strategies for de-escalation and knowing when and how to seek support from appropriate personnel.

    Open Awards Entry Level Award in Employability and Professional Development (Entry 3) (RQF), Open Awards Entry Level Certificate in Employability and Professional Development (Entry 3) (RQF)

    5 learning outcomes16 guidance points2 criteria

    Report Writing

    Report writing at this level focuses on structuring and presenting information in a clear, logical, and professional format suitable for workplace or academic contexts. Learners will develop the ability to plan, draft, and produce a formal report that meets standard conventions, including headings, sections, and appropriate language. This skill is directly transferable to employment settings where concise and accurate documentation is essential for decision-making and record-keeping.

    Open Awards Level 2 Award in Professional Behaviours (RQF)

    1 learning outcomes8 guidance points

    Effective Skills, Qualities and Attitudes for Learning and Work

    This unit focuses on developing positive qualities, attitudes, and behaviours for learning and work. Learners will understand the importance of effective communication and how to work under supervision. It builds foundational employability skills.

    Open Awards Entry Level Certificate in Employability and Professional Development (Entry 2) (RQF), Open Awards Entry Level Award in Employability and Professional Development (Entry 2) (RQF)

    6 learning outcomes13 guidance points2 criteria

    Research Methods

    This element introduces learners to the practical application of research methods within a professional context, enabling them to select appropriate techniques, plan ethical investigations, analyse findings, and present actionable reports. Mastery of these skills is essential for evidence-based decision-making and continuous improvement in the workplace, directly supporting the development of professional behaviours valued by employers.

    Open Awards Level 2 Award in Professional Behaviours (RQF)

    1 learning outcomes8 guidance points

    Developing Carpentry Skills

    This subtopic introduces learners to the fundamental hand tools, materials, and personal protective equipment essential for basic carpentry tasks. It emphasises the development of practical skills through safe working practices, collaborative teamwork, and the ability to seek and respond to guidance, preparing learners for entry-level roles in construction and related trades. Learners will apply this knowledge to produce a simple carpentry item while demonstrating professional conduct.

    Open Awards Level 1 Award in Employability and Professional Development (RQF)

    6 learning outcomes11 guidance points

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