Health & Social Care

    City and Guilds of London Institute
    Vocational

    Specification: 603/3833/7

    The CITY-AND-GUILDS-OF-LONDON-INSTITUTE Vocational Health & Social Care specification covers 55 topics with 83 learning objectives (603/3833/7). Use the topic browser below to explore subtopics, exam tips, common mistakes, and key terminology for each area of the course.

    This subject will help you develop key knowledge and skills required for exam success.

    55

    Units

    83

    Learning Outcomes

    205

    Assessment Guidance

    229

    Key Skills

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    Key Features

    • Master key concepts
    • Develop exam technique
    • Apply knowledge effectively

    Common Exam Mistakes

    Pitfalls to avoid in your exams

    • •Confusing 'use-by' and 'best-before' dates, with use-by being a safety marker and best-before a quality indicator.
    • •Failing to wash hands after handling raw meat before touching other surfaces or foods.
    • •Storing raw meat on a higher shelf than cooked foods in a refrigerator, leading to drip contamination.
    • •Assuming food is safe to eat based on appearance or smell rather than following time/temperature controls.
    • •Not checking food temperatures with a probe thermometer and relying on visual cues alone.
    • •Confusing confidentiality with secrecy; assuming that information should never be shared, rather than appropriately sharing on a need-to-know basis for the individual's well-being.
    • •Overlooking non-verbal communication cues, such as body language, facial expressions, and personal space, particularly in cross-cultural contexts common in Welsh communities.
    • •Failing to recognise the legal duty to record and report concerns accurately, objectively, and in a timely manner, as required by the Social Services and Well-being (Wales) Act 2014.

    Top Examiner Tips

    Expert advice for exam success

    • •Always link answers to the specific vulnerabilities of the individuals in your care setting, such as the elderly or young children.
    • •Use correct technical terminology like 'pathogens', 'allergen cross-contact', and 'HACCP' where appropriate.
    • •In practical assessments, think aloud to demonstrate your understanding as you perform tasks.
    • •When answering scenario-based questions, consider the full chain from receiving food to clearing away and potential hazards at each step.
    • •Revise key temperature guidelines: cooking to 75°C, reheating to 75°C, and keeping hot food above 63°C.
    • •When preparing assignments, always reference specific Welsh legislation and codes of practice, such as the Social Services and Well-being (Wales) Act and the Code of Professional Practice for Social Care Workers in Wales.
    • •In role-play scenarios, actively demonstrate active listening, empathy, and the appropriate use of touch and eye contact, as these are commonly assessed communication skills.
    • •For questions on information handling, structure answers around the data lifecycle: collection, storage, access, sharing, and disposal, emphasizing the need for secure practices at each stage.

    Qualification Units

    55 units

    How this qualification is graded

    Vocational qualifications are marked against criteria, not an exam percentage. Each unit is assessed across three bands - build up from Pass by applying your knowledge to realistic workplace scenarios.

    Pass

    Accurately describe and explain the core knowledge for the unit and link it to the given scenario.

    Merit

    Apply and analyse that knowledge in detail, showing why it matters in the workplace context.

    Distinction

    Evaluate and justify decisions, weigh up alternatives and make well-reasoned professional recommendations.

    Principles of food safety when providing food and drink for individuals

    This subtopic covers the essential principles of food safety when handling food and drink for individuals in health, social care, and early years settings. It focuses on preventing foodborne illness through correct hygiene, preparation, serving, clearing, and storage practices, while recognising the heightened vulnerability of those being cared for.

    City & Guilds Level 2 Award in Food Safety in Health and Social Care and Early Years and Childcare Settings (QCF)

    6 learning outcomes10 guidance points

    Social Care Induction Wales: Induction to Communication Within a Social Care Context in Wales

    This unit introduces learners to the principles of effective communication in social care settings in Wales, emphasizing the importance of clear, respectful, and inclusive interactions with individuals, families, and colleagues. It covers verbal, non-verbal, and written communication techniques, as well as the secure handling of confidential information in line with Welsh legislation and the Data Protection Act. Learners will explore how communication underpins person-centred care and supports the well-being of individuals receiving care in Wales.

    City & Guilds Level 2 Award in Social Care Induction (Wales)

    1 learning outcomes6 guidance points

    Develop, maintain and use records and reports

    This subtopic equips learners with the knowledge and skills to manage information in compliance with legislation such as the Data Protection Act 2018 and sector-specific regulations. It focuses on creating accurate, timely, and confidential records that support safe practice and evidence-informed decision-making in residential childcare settings.

    City & Guilds Level 5 Diploma in Leadership for Health and Social Care Services (Children and Young People's Residential Management) Wales

    1 learning outcomes6 guidance points

    Facilitate change in health and social care or children and young people’s settings

    This element focuses on the leader's role in driving and embedding change within residential childcare settings, ensuring it is underpinned by sound principles, shared vision, and collaborative planning. It requires the integration of regulatory frameworks, such as the Social Services and Well-being (Wales) Act, with practical strategies to engage staff, young people, and families. Mastery involves not only systematic implementation but also critical evaluation to sustain improvements and outcomes for children and young people.

    City & Guilds Level 5 Diploma in Leadership for Health and Social Care Services (Children and Young People's Residential Management) Wales

    1 learning outcomes10 guidance points

    Lead the management of transitions

    This subtopic equips leaders with the skills to manage transitions for children and young people in residential care, recognizing that change can significantly impact emotional and psychological well-being. It emphasizes the leader's role in developing robust transition protocols, supporting staff through reflective supervision, and fostering multi-agency collaboration to ensure continuity of care and minimize trauma during placement moves, educational changes, or life events.

    City & Guilds Level 5 Diploma in Leadership for Health and Social Care Services (Children and Young People's Residential Management) Wales

    1 learning outcomes9 guidance points

    Lead practice which supports individuals to take positive risks

    This element focuses on leading a culture of positive risk-taking within children's residential care, ensuring that young people are supported to make informed choices and pursue their ambitions through person-centred assessment and care planning. It requires a deep understanding of how legal and policy frameworks uphold individuals' rights to autonomy, and the leader's role in embedding systems that safely enable risk while safeguarding wellbeing.

    City & Guilds Level 5 Diploma in Leadership for Health and Social Care Services (Children and Young People's Residential Management) Wales

    1 learning outcomes8 guidance points

    Support individuals to access education, training or employment

    This unit element focuses on empowering leaders in residential childcare to facilitate access to education, training, and employment for children and young people. It addresses the legislative framework, available support mechanisms, and the leader's role in identifying individual needs, preferences, and aspirations, then coordinating tailored pathways and evaluating outcomes to promote lifelong learning and employability.

    City & Guilds Level 5 Diploma in Leadership for Health and Social Care Services (Children and Young People's Residential Management) Wales

    1 learning outcomes9 guidance points

    Support the use of assistive technology

    This subtopic focuses on the strategic integration of assistive technology (AT) to promote autonomy, communication, safety, and well-being for children and young people in residential settings. Learners explore how leaders identify needs, facilitate access to appropriate devices, and empower staff through training, while systematically reviewing AT provision to ensure it remains person-centred, effective, and compliant with regulatory standards.

    City & Guilds Level 5 Diploma in Leadership for Health and Social Care Services (Children and Young People's Residential Management) Wales

    1 learning outcomes7 guidance points

    Lead and manage a team within a health and social care or children and young people’s setting

    This subtopic focuses on the practical leadership skills required to manage a team within residential children and young people's services in Wales, ensuring compliance with the Social Services and Well-being (Wales) Act 2014 and regulatory standards. Learners will apply strategies to foster a positive, child-centred culture, develop shared visions aligned with national outcomes, and use performance management to enhance team effectiveness in achieving the best outcomes for children and young people.

    City & Guilds Level 5 Diploma in Leadership for Health and Social Care Services (Children and Young People's Residential Management) Wales

    1 learning outcomes6 guidance points

    Appraise staff performance

    This subtopic examines the theoretical and practical frameworks that underpin effective staff appraisal in residential childcare leadership. Learners will explore models such as 360-degree feedback and the importance of aligning appraisals with professional development and organisational standards. The focus is on developing skills to facilitate meaningful appraisal meetings, support staff participation, and critically reflect on one’s own performance in the appraisal process to drive continuous improvement.

    City & Guilds Level 5 Diploma in Leadership for Health and Social Care Services (Children and Young People's Residential Management) Wales

    1 learning outcomes9 guidance points

    Manage business redesign in health and social care or children or young people’s services

    This element focuses on the strategic process of business redesign within children and young people's residential services, encompassing market analysis, stakeholder engagement, planning, and implementation. It equips leaders to evaluate service delivery against market demands and regulatory requirements, and to collaboratively re-engineer business processes to enhance outcomes, efficiency, and sustainability. Practical application involves leading change initiatives that align with the Social Services and Well-being (Wales) Act 2014 principles, ensuring services remain person-centred and financially viable.

    City & Guilds Level 5 Diploma in Leadership for Health and Social Care Services (Children and Young People's Residential Management) Wales

    1 learning outcomes8 guidance points

    Lead practice that supports positive outcomes for child and young person development

    This subtopic develops the competence of leaders in residential children's services to apply theoretical knowledge of child development in practice, leading teams to assess developmental needs, create tailored intervention programmes, and evaluate their effectiveness. It highlights the leader's role in ensuring seamless support during life transitions and in fostering environments that promote positive behaviour, ultimately striving for the best possible outcomes for children and young people.

    City & Guilds Level 5 Diploma in Leadership for Health and Social Care Services (Children and Young People's Residential Management) Wales

    1 learning outcomes8 guidance points

    Develop procedures and practice to respond to concerns and complaints

    This subtopic equips leaders with the skills to design, implement, and review robust complaints procedures in residential childcare settings, ensuring compliance with Welsh regulations and safeguarding principles. It emphasizes the importance of a transparent, child-centred approach that values feedback to improve service quality and protect young people's rights.

    City & Guilds Level 5 Diploma in Leadership for Health and Social Care Services (Children and Young People's Residential Management) Wales

    1 learning outcomes9 guidance points

    Social Care Induction Wales: Induction to Health and Safety at Work in Social Care in Wales

    This element introduces the fundamental health and safety principles essential for working safely in social care settings in Wales. It covers the legal framework, common hazards, risk assessment, and the shared responsibility of employers and employees to maintain a safe environment. Learners will develop the knowledge to recognize their own duty of care and apply practical strategies to prevent harm to themselves and others.

    City & Guilds Level 2 Award in Social Care Induction (Wales)

    6 learning outcomes8 guidance points

    Develop and implement policies and procedures to support the safeguarding of children and young people

    This element equips learners to take a lead role in shaping safeguarding frameworks within residential childcare settings. It requires a critical understanding of Welsh legislation such as the Social Services and Well-being (Wales) Act 2014, and the ability to translate statutory requirements into robust, child-centred policies and procedures. Learners will also develop skills to oversee implementation, review effectiveness, and foster a culture that prioritises the wellbeing and resilience of children and young people.

    City & Guilds Level 5 Diploma in Leadership for Health and Social Care Services (Children and Young People's Residential Management) Wales

    1 learning outcomes12 guidance points

    Meet food safety requirements when providing food and drink for individuals

    This element focuses on the practical application of food safety principles when handling, preparing, serving, clearing, and storing food and drink for individuals in care settings. It emphasises preventing contamination, maintaining personal and environmental hygiene, and adhering to legal and organisational requirements to protect vulnerable individuals from foodborne hazards. Learners will develop competence in routine practices and understand how to seek expert advice when needed.

    City & Guilds Level 2 Award in Food Safety in Health and Social Care and Early Years and Childcare Settings (QCF)

    6 learning outcomes9 guidance points

    Lead practice in promoting the well being and resilience of children and young people

    This unit explores leadership strategies to promote well-being and resilience in children and young people within residential care settings. It examines evidence-based approaches, including strengths-based, trauma-informed, and relationship-based practice, emphasising the leader's role in modelling, evaluating, and improving practice across the team. Practitioners will learn to lead multidisciplinary collaboration, support carers, and integrate health and social care interventions to foster positive outcomes for vulnerable children.

    City & Guilds Level 5 Diploma in Leadership for Health and Social Care Services (Children and Young People's Residential Management) Wales

    1 learning outcomes9 guidance points

    Undertake a research project within services for health and social care or children and young people

    This element equips learners to independently design, conduct, and analyze a research project within health, social care, or children and young people’s settings. It emphasizes ethical considerations, robust methodology, and the translation of findings into evidence-based improvements in service delivery.

    City & Guilds Level 5 Diploma in Leadership for Health and Social Care Services (Children and Young People's Residential Management) Wales

    1 learning outcomes7 guidance points

    Explore models of disability

    This subtopic critically examines the medical, social, and biopsychosocial models of disability, exploring their implications for understanding disability as a complex interplay of individual impairments and societal barriers. For leaders in children’s residential care, a nuanced grasp of these models is essential to shape inclusive organisational culture, co-produce empowering support plans with young people, and challenge disabling practices. The focus extends to enabling managers to mentor teams in applying rights-based, person-centred approaches that align with the social model and Welsh legislative context such as the Social Services and Well-being (Wales) Act 2014.

    City & Guilds Level 5 Diploma in Leadership for Health and Social Care Services (Children and Young People's Residential Management) Wales

    1 learning outcomes6 guidance points

    Lead positive behavioural support

    This subtopic focuses on leading the implementation of Positive Behavioural Support (PBS) for children and young people in residential settings, grounded in a person-centred, evidence-based approach. It equips learners to conduct functional analyses of challenging behaviour, design primary and secondary prevention strategies, and critically evaluate reactive strategies. The goal is to lead a team in developing, implementing, and reviewing comprehensive PBS plans that enhance quality of life and reduce restrictive practices.

    City & Guilds Level 5 Diploma in Leadership for Health and Social Care Services (Children and Young People's Residential Management) Wales

    1 learning outcomes9 guidance points

    Develop provision for family support

    This element focuses on the strategic development and implementation of family support provision within children and young people's residential services in Wales. It requires leaders to critically apply key legislative and policy frameworks, such as the Social Services and Well-being (Wales) Act 2014 and the United Nations Convention on the Rights of the Child, to design inclusive, rights-based support that strengthens family relationships and improves outcomes for children. The emphasis is on collaborative practice, enabling consistent, high-quality support through staff development and partnership working with families and other agencies.

    City & Guilds Level 5 Diploma in Leadership for Health and Social Care Services (Children and Young People's Residential Management) Wales

    1 learning outcomes7 guidance points

    Develop health and safety and risk management policies, procedures and practices in health and social care or children and young people’s settings

    This subtopic equips learners to develop, implement, and lead robust health and safety and risk management frameworks within children and young people's residential settings. It focuses on aligning policies with current Welsh legislation and regulatory requirements, balancing safeguarding with positive risk-taking, and fostering a culture of continuous improvement and accountability.

    City & Guilds Level 5 Diploma in Leadership for Health and Social Care Services (Children and Young People's Residential Management) Wales

    1 learning outcomes9 guidance points

    Facilitate coaching and mentoring of practitioners in health and social care or children and young people’s settings

    This unit equips leaders with the skills to design and deliver effective coaching and mentoring programmes that enhance practitioners' competencies in health and social care for children and young people. It focuses on embedding a supportive learning culture, identifying individual development needs, and evaluating impact to improve service delivery and outcomes for children and young people.

    City & Guilds Level 5 Diploma in Leadership for Health and Social Care Services (Children and Young People's Residential Management) Wales

    1 learning outcomes8 guidance points

    Promote professional development

    This element focuses on equipping leaders in children's residential services with the skills to systematically foster their own and others' professional growth. It covers the principles underpinning effective development, setting measurable goals, constructing actionable plans, and using reflective practice to enhance leadership competence and service delivery. Practical application involves integrating continuous improvement into daily practice to meet regulatory standards and improve outcomes for children and young people.

    City & Guilds Level 5 Diploma in Leadership for Health and Social Care Services (Children and Young People's Residential Management) Wales

    1 learning outcomes7 guidance points

    Manage an inter-professional team in a health and social care or children and young people’s setting

    This element focuses on the leader's role in coordinating and managing a team composed of professionals from different disciplines (e.g., social workers, therapists, educators, healthcare staff) within a residential setting for children and young people. Effective inter-professional working ensures holistic, person-centred care by integrating diverse expertise to meet complex needs. Learners will explore strategies for setting shared objectives, facilitating collaboration, managing processes for individual support, and critically evaluating team effectiveness to drive continuous improvement.

    City & Guilds Level 5 Diploma in Leadership for Health and Social Care Services (Children and Young People's Residential Management) Wales

    1 learning outcomes9 guidance points

    Manage disciplinary processes in health and social care or children and young people’s settings

    This element focuses on the leadership skill of managing disciplinary processes within residential childcare settings, ensuring that professional and organisational standards are upheld to safeguard children and young people. It equips managers to address staff practice that falls below expected standards, from initial concern through investigation, evidence compilation, hearing proceedings, and outcome implementation, always in line with legal and regulatory frameworks. The practical application lies in maintaining a safe, high-quality care environment while supporting staff development and demonstrating accountability to regulatory bodies such as Care Inspectorate Wales (CIW).

    City & Guilds Level 5 Diploma in Leadership for Health and Social Care Services (Children and Young People's Residential Management) Wales

    1 learning outcomes8 guidance points

    Lead and manage group living for children

    This element focuses on the leadership and management of group living environments for children and young people in residential care, ensuring compliance with Welsh legislation, national standards, and human rights frameworks. Learners must demonstrate the ability to design, implement, and evaluate daily routines and activities that promote holistic development, positive outcomes, and a safe, nurturing atmosphere. Effective practice involves integrating safeguarding principles, actively engaging young people in decision-making, and fostering a culture of continuous improvement within the residential setting.

    City & Guilds Level 5 Diploma in Leadership for Health and Social Care Services (Children and Young People's Residential Management) Wales

    1 learning outcomes4 guidance points

    Social Care Induction Wales: Induction to the Principles and Values of Care when Working with Children and Young People in Wales

    This subtopic introduces the fundamental principles and values that underpin effective care for children and young people in Wales, focusing on child-centred approaches, developmental understanding, equality and inclusion, collaborative partnerships, and the impact of transitions. Learners will explore how these principles inform daily practice to promote positive outcomes and well-being, aligning with legislative and national standards specific to the Welsh context.

    City & Guilds Level 2 Award in Social Care Induction (Wales)

    5 learning outcomes8 guidance points

    Promote awareness of sensory loss

    This subtopic equips learners with the skills to strategically promote understanding of sensory loss within residential childcare settings, ensuring environments and practices are inclusive. It involves designing and implementing awareness initiatives, evaluating their impact, and continuously improving how sensory needs are met, thereby enhancing the quality of life for children and young people with sensory impairments.

    City & Guilds Level 5 Diploma in Leadership for Health and Social Care Services (Children and Young People's Residential Management) Wales

    1 learning outcomes6 guidance points

    Support individuals with sensory loss with communication

    This subtopic equips leaders with the knowledge and skills to facilitate effective communication for children and young people with sensory loss. It covers language development theories, factors affecting communication, and specialist systems like Braille and sign language. Practical application involves direct support, enabling others to use specialist communication, and reviewing practices to ensure inclusive care.

    City & Guilds Level 5 Diploma in Leadership for Health and Social Care Services (Children and Young People's Residential Management) Wales

    1 learning outcomes9 guidance points

    Lead support for disabled children and young people and their carers

    This element develops leaders’ ability to champion rights-based, person-centred support for disabled children and young people and their carers within residential settings. It critically examines how Welsh legislation and policy, such as the Social Services and Well-being (Wales) Act, shape inclusive practice and requires leaders to apply the social model of disability to minimise barriers. Practical application involves leading co-produced care planning, coordinating multi-agency partnerships, and embedding systems that actively seek and respond to the voices of children, young people, and their families to promote independence and well-being.

    City & Guilds Level 5 Diploma in Leadership for Health and Social Care Services (Children and Young People's Residential Management) Wales

    1 learning outcomes8 guidance points

    Develop professional supervision practice in health and social care or children and young people’s work settings

    This subtopic equips learners with the skills to implement effective professional supervision within residential childcare settings, ensuring compliance with regulatory frameworks and enhancing service quality. It explores the dual role of supervision in supporting staff development and managing performance, while fostering reflective practice and safeguarding. Applied correctly, it drives continuous improvement and positive outcomes for children and young people.

    City & Guilds Level 5 Diploma in Leadership for Health and Social Care Services (Children and Young People's Residential Management) Wales

    1 learning outcomes8 guidance points

    Recruitment and selection within health and social care or children and young people’s settings

    This subtopic focuses on the end-to-end recruitment and selection process tailored to children and young people's residential settings in Wales, emphasising safer recruitment practices, legal compliance, and the role of leadership in ensuring a values-based and person-centred workforce. It covers workforce planning, job analysis, advertising, shortlisting, interviewing, selection decisions, and post-appointment induction, all aligned with regulatory requirements such as the Regulation and Inspection of Social Care (Wales) Act 2016. Learners will apply these principles to lead and evaluate recruitment activities that promote the safety, well-being, and positive outcomes for children and young people.

    City & Guilds Level 5 Diploma in Leadership for Health and Social Care Services (Children and Young People's Residential Management) Wales

    1 learning outcomes8 guidance points

    Manage quality in health and social care or children and young people's setting

    This element equips managers with the skills to ensure high-quality care delivery through robust quality assurance frameworks. It covers understanding regulatory requirements specific to Wales, such as the Regulation and Inspection of Social Care (Wales) Act 2016, and applying quality standards to improve outcomes for children and young people. The focus is on leading continuous improvement through systematic evaluation and stakeholder involvement.

    City & Guilds Level 5 Diploma in Leadership for Health and Social Care Services (Children and Young People's Residential Management) Wales

    1 learning outcomes5 guidance points

    Lead and manage end of life care services

    This subtopic equips learners to lead and manage high-quality end of life care services for children and young people, integrating current legislation such as the Mental Capacity Act and local palliative care policies. It focuses on applying theoretical models like the hospice philosophy and stages of grief to design responsive services, while building robust multi-agency relationships and supporting staff through supervision and training. The element also emphasises continuous quality improvement through service evaluation, audit, and incorporating the voices of children, families, and carers.

    City & Guilds Level 5 Diploma in Leadership for Health and Social Care Services (Children and Young People's Residential Management) Wales

    1 learning outcomes8 guidance points

    Professional practice in health and social care for adults or children and young people

    This element focuses on integrating theoretical models, ethical values, and statutory frameworks into the leadership of children's residential care services. Leaders learn to apply evidence-based practice to drive quality improvements and to foster a culture of critical reflection among teams. Practical application involves using these professional approaches to enhance decision-making, service delivery, and outcomes for children and young people.

    City & Guilds Level 5 Diploma in Leadership for Health and Social Care Services (Children and Young People's Residential Management) Wales

    1 learning outcomes8 guidance points

    Implement the positive behavioural support model

    This subtopic focuses on the practical implementation of the Positive Behavioural Support (PBS) model within children and young people's residential management in Wales. Learners must apply person-centred, values-led approaches to understand challenging behaviour through functional analysis and develop multi-element support plans that encompass primary, secondary, and non-aversive reactive strategies. The goal is to enhance quality of life, promote participation, and reduce restrictive practices in line with legal and ethical frameworks.

    City & Guilds Level 5 Diploma in Leadership for Health and Social Care Services (Children and Young People's Residential Management) Wales

    1 learning outcomes9 guidance points

    Manage induction in health and social care or children and young people’s settings

    This subtopic equips senior practitioners with the skills to oversee comprehensive induction programmes that ensure new staff meet regulatory standards, understand safeguarding protocols, and align with the ethos of residential care for children and young people. Effective induction management is critical for reducing staff turnover, promoting safe practice, and fostering a culture of continuous professional development, directly impacting service user outcomes.

    City & Guilds Level 5 Diploma in Leadership for Health and Social Care Services (Children and Young People's Residential Management) Wales

    1 learning outcomes8 guidance points

    Social Care Induction Wales: Induction to the Role of the Social Care Worker in Wales

    This subtopic introduces the foundational responsibilities of a social care worker in Wales, including person-centred support, adherence to legislation and codes of practice, and the duty to safeguard individuals. It emphasises the critical importance of maintaining confidentiality while balancing the need to share information appropriately to ensure safety and well-being. Practical application involves integrating these principles into daily work routines to deliver high-quality, ethical care.

    City & Guilds Level 2 Award in Social Care Induction (Wales)

    1 learning outcomes6 guidance points

    Work in partnership in health and social care or children and young people’s settings

    This subtopic focuses on the principles and practices of effective partnership working in children and young people's residential care. It develops leaders' ability to build, sustain, and evaluate collaborative relationships with internal colleagues, external professionals, and families to deliver integrated, person-centred services compliant with Welsh legislation and guidance.

    City & Guilds Level 5 Diploma in Leadership for Health and Social Care Services (Children and Young People's Residential Management) Wales

    1 learning outcomes8 guidance points

    Manage finance within own area of responsibility in health and social care or children and young people's setting

    This element equips leaders with the skills to effectively manage financial resources within children and young people's residential settings, ensuring that budgets are planned, controlled, and evaluated to meet service objectives and regulatory requirements. It covers the practical application of financial governance, including budget preparation, monitoring income and expenditure, and evaluating financial performance to enhance service delivery and achieve value for money.

    City & Guilds Level 5 Diploma in Leadership for Health and Social Care Services (Children and Young People's Residential Management) Wales

    1 learning outcomes8 guidance points

    Manage physical resources

    This subtopic focuses on the effective leadership and management of physical resources within children's residential care settings, emphasizing sustainability, accountability, and quality assurance. It requires managers to systematically assess, procure, and monitor equipment, facilities, and supplies to meet the diverse needs of young people while adhering to financial, environmental, and regulatory frameworks.

    City & Guilds Level 5 Diploma in Leadership for Health and Social Care Services (Children and Young People's Residential Management) Wales

    1 learning outcomes6 guidance points

    Develop and evaluate operational plans for own area of responsibility

    This subtopic focuses on the leader’s responsibility to develop operational plans that translate organisational strategy into day-to-day service delivery, and to systematically evaluate their effectiveness. It emphasises the alignment of local objectives with the overarching mission of the children’s residential setting, incorporating regulatory compliance and quality standards. Learners gain competence in implementing, monitoring, and refining plans to ensure safe, person-centred outcomes for children and young people while meeting legislative and inspectorate requirements.

    City & Guilds Level 5 Diploma in Leadership for Health and Social Care Services (Children and Young People's Residential Management) Wales

    1 learning outcomes8 guidance points

    Independent Advocacy with Children and Young People

    This subtopic focuses on equipping learners with the skills to provide independent advocacy for children and young people in residential care, ensuring their voices are heard and rights upheld under UK, European, and international law. It covers responding to advocacy requests, helping children explore choices and consequences, supporting them through meetings and decision-making, engaging with professionals, and using child protection systems. The aim is to promote empowerment and participation in decisions affecting their lives.

    City & Guilds Level 5 Diploma in Leadership for Health and Social Care Services (Children and Young People's Residential Management) Wales

    1 learning outcomes10 guidance points

    Lead and manage infection prevention and control within the work setting

    This subtopic equips leaders with the expertise to direct infection prevention and control (IPC) strategies in children and young people's residential care. It emphasises translating national standards into operational policies, fostering a safety culture, and ensuring accountability through rigorous monitoring and staff development. Practical application involves leading audits, managing outbreaks, and embedding IPC as a core service quality indicator.

    City & Guilds Level 5 Diploma in Leadership for Health and Social Care Services (Children and Young People's Residential Management) Wales

    1 learning outcomes9 guidance points

    Facilitate the development of effective group practice in health and social care or children and young people’s settings

    This subtopic focuses on the leader's role in cultivating effective group practice within residential care settings for children and young people. It addresses the theoretical underpinnings of group development, the establishment of a supportive climate, and the strategic use of facilitation, power, and influence to enhance collaborative practice and improve outcomes for young people. Leaders must integrate principles of group dynamics, reflective practice, and continuous review to ensure groups contribute meaningfully to the therapeutic and developmental goals of the setting.

    City & Guilds Level 5 Diploma in Leadership for Health and Social Care Services (Children and Young People's Residential Management) Wales

    1 learning outcomes8 guidance points

    Champion equality, diversity and inclusion

    This element focuses on the leader's responsibility to actively promote and embed equality, diversity, and inclusion within children's residential services. It requires a deep understanding of legal frameworks, the ability to develop inclusive systems, and the skill to balance individual rights with professional duty of care in complex, often risky situations.

    City & Guilds Level 5 Diploma in Leadership for Health and Social Care Services (Children and Young People's Residential Management) Wales

    1 learning outcomes6 guidance points

    Social Care Induction Wales: Induction to the Principles and Values of Care when Working with Adults at Risk in Wales

    This subtopic introduces the foundational principles and values essential for delivering compassionate, ethical care to adults at risk. It emphasizes person-centred practice, equality, diversity, inclusion, and holistic well-being, aligned with Welsh legislation and professional standards. Learners will explore how these principles guide daily practice to ensure safe, respectful, and empowering support.

    City & Guilds Level 2 Award in Social Care Induction (Wales)

    6 learning outcomes8 guidance points

    Provide support to children or young people who have experienced harm or abuse

    This subtopic covers the critical responsibilities of leaders and practitioners in providing trauma-informed support to children and young people who have disclosed or experienced harm or abuse. It emphasises the importance of multi-agency collaboration, safeguarding protocols, and creating a therapeutic environment that promotes recovery while ensuring the child's voice is central to all interventions.

    City & Guilds Level 5 Diploma in Leadership for Health and Social Care Services (Children and Young People's Residential Management) Wales

    1 learning outcomes8 guidance points

    Social Care Induction Wales: Induction to Safeguarding in Social Care in Wales

    This subtopic equips learners with the foundational knowledge required to fulfil their safeguarding responsibilities within the Welsh social care sector. It covers the practitioner's own duty to recognise, respond to, and report concerns of harm, abuse, and neglect affecting adults, children, and young people. Emphasis is placed on understanding the legislative framework in Wales, including the Social Services and Well-being (Wales) Act 2014, and applying this to person-centred practice to prevent and protect individuals from abuse.

    City & Guilds Level 2 Award in Social Care Induction (Wales)

    1 learning outcomes10 guidance points

    Understand professional management and leadership in health and social care or children and young people’s settings

    This element explores the distinctions and interconnections between management and leadership within residential childcare settings. It examines how theoretical models inform practice, the essential skills required for effective professional leadership, and the influence of policy and regulatory frameworks on service delivery and outcomes for children and young people.

    City & Guilds Level 5 Diploma in Leadership for Health and Social Care Services (Children and Young People's Residential Management) Wales

    1 learning outcomes8 guidance points

    Understand the needs of children and young people who are vulnerable and experiencing poverty and disadvantage.

    This subtopic equips leaders in children's residential care with a critical understanding of how poverty and disadvantage create complex vulnerabilities, shaping young people's developmental trajectories and life outcomes. It emphasises the necessity of early intervention, multi-agency partnership working, and the practitioner's role in mitigating the impact of socioeconomic inequalities to promote resilience and positive outcomes.

    City & Guilds Level 5 Diploma in Leadership for Health and Social Care Services (Children and Young People's Residential Management) Wales

    1 learning outcomes7 guidance points

    Social Care Induction Wales: Induction to Continuing Professional Development in Social Care in Wales

    This subtopic introduces learners to the concept of continuing professional development (CPD) within social care in Wales, emphasising its role in maintaining competence and improving practice. Learners explore the purpose and processes of supervision and appraisal as structured mechanisms to identify learning needs, set goals, and ensure professional accountability, directly supporting safe and effective service delivery in Welsh care settings.

    City & Guilds Level 2 Award in Social Care Induction (Wales)

    5 learning outcomes6 guidance points

    Understand children and young person’s development

    This subtopic focuses on the holistic understanding of child and young person development from birth to 19 years, encompassing physical, cognitive, emotional, and social domains. It emphasizes the critical role of early intervention, the impact of various factors including transitions, and the importance of systematic assessment to inform effective support strategies in residential care settings.

    City & Guilds Level 5 Diploma in Leadership for Health and Social Care Services (Children and Young People's Residential Management) Wales

    1 learning outcomes9 guidance points

    Use and develop systems that promote communication

    This subtopic equips leaders in children's residential care with the skills to evaluate and enhance communication across all service layers. It focuses on tailoring approaches to meet diverse individual needs, integrating systems that foster positive outcomes for young people, and strengthening multi-agency partnerships through robust information-sharing protocols. Mastery ensures compliance with regulatory frameworks while promoting a transparent, person-centred culture.

    City & Guilds Level 5 Diploma in Leadership for Health and Social Care Services (Children and Young People's Residential Management) Wales

    1 learning outcomes7 guidance points

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    City and Guilds of London Institute Vocational Health & Social Care