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    Component 02: Social Influence - Theories/Explanations — OCR GCSE Psychology

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    In OCR GCSE Psychology Component 02, Social Influence theories explain why individuals conform, obey authority, and act prosocially or antisocially based on situational and dispositional factors. Key explanations include normative and informational social influence, Milgram's agency theory, Adorno's authoritarian personality, and Piliavin's cost-reward model.

    Component 02: Social Influence - Theories/Explanations explained

    Component 02: Social Influence - Theories/Explanations covers 4 specification points, including Majority influence on conformity; collective… and Study into obedience and the social power of a….

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    Open a point below for its explanation and revision guidance.

    The effect of situational factors (other people and social) on behaviours: majority influence on conformity; collective and crowd behaviour, including deindividuation; culture on pro-social and anti-social behaviour; authority figures on obedience; criticisms of the effect of situational factors, including the free will/determinism debate.

    Situational explanations hold that other people and the social setting shape behaviour. Majority influence explains conformity: a person shifts towards the view of the larger group. Collective and crowd behaviour covers how people act in groups, including deindividuation, where being one of many reduces a sense of personal identity and responsibility. Culture affects whether behaviour is pro-social or anti-social, because norms differ between societies. Authority figures affect obedience, since people follow orders from those they see as legitimately in charge. Criticisms note that situational factors do not fully explain individual differences, and the free will/determinism debate asks whether people choose their actions or are driven by circumstances. A method is to take one behaviour and ask which situational factor is operating, then weigh it against a dispositional explanation.

    Situational Factors Research Study - Bickman (1974): study into obedience and the social power of a uniform.

    Bickman (1974) tested whether a uniform itself, rather than the person wearing it, raises obedience in a real setting. Field experiments took place on New York streets. A confederate dressed as a guard, as a milkman or in plain clothes stopped passers-by and gave an instruction, such as picking up a bag or giving a coin to a stranger. Rates of obedience were highest for the guard uniform and lowest for plain clothes, and the milkman fell between them. The design is a field experiment with a naturally occurring task, so behaviour is realistic, but passers-by did not consent and the setting could not be fully controlled. The study supports situational explanations: an authority symbol, not a personality trait, changed how likely people were to comply.

    The effect of dispositional factors (personality) on behaviours: self-esteem on conformity; locus of control in crowds; morality on pro-social and anti-social behaviour; the authoritarian personality on obedience; the influence of the brain in dispositional factors, including; hippocampal volume in self-esteem; and regions of the pre-frontal cortex in morality; criticisms of the effect of dispositional factors including issues of generalisability.

    Dispositional explanations locate the cause of social behaviour inside the person. Self-esteem is linked to conformity: people with lower self-esteem may conform more to gain approval. Locus of control describes whether a person believes outcomes depend on their own actions (internal) or on outside forces (external); crowd members with an external locus may feel less personally responsible. Morality shapes whether behaviour is pro-social or anti-social. The authoritarian personality, marked by rigid respect for authority and hostility to outsiders, is linked to higher obedience. Brain evidence is included: hippocampal volume is associated with self-esteem, and regions of the pre-frontal cortex with moral judgement. Criticisms centre on generalisability, because samples and findings may not extend to all people and situations.

    Dispositional Factors Research Study - NatCen (2011): study into the August riots in England with reference to anti-social collective behaviour and dispositional factors. (Note: candidates only need to be familiar with the events in Tottenham.)

    The NatCen (2011) study investigated the August 2011 riots in England, focusing on why some people joined anti-social collective behaviour while others did not. Researchers interviewed participants about their involvement and background, then examined dispositional factors — personal characteristics such as attitudes, values, personality traits and beliefs — that might explain individual participation. Candidates need only know the events in Tottenham, where the riots began after a police shooting and a protest, so keep examples anchored there. Learn the aim, method, findings and conclusion, and be ready to distinguish dispositional explanations (inside the person) from situational ones (outside pressures such as crowd presence).

    Your focus

    1. Identify the situational factors that affect conformity, crowd behaviour, pro-social and anti-social behaviour, and obedience
    2. Explain how deindividuation and cultural norms shape behaviour in groups
    3. Evaluate situational explanations using the free will/determinism debate and the role of individual differences
    Show all 12 objectives
    1. Describe the aim and procedure of Bickman's uniform study.
    2. Identify the independent and dependent variables in the study.
    3. Explain how the findings support a situational account of obedience.
    4. Describe how self-esteem, locus of control, morality and authoritarian personality affect behaviour.
    5. Explain the role of hippocampal volume and pre-frontal cortex regions in dispositional factors.
    6. Evaluate dispositional explanations using the criticism of generalisability.
    7. Outline the aim and method of the NatCen (2011) study of the August riots.
    8. Identify dispositional factors that may explain participation in anti-social collective behaviour.
    9. Distinguish dispositional from situational explanations using the Tottenham events as the required example.

    Which command word is this?

    Give a brief summary of the essential features, mechanisms, or principles of a theory without providing evaluation or critique.

    Component 02: Social Influence - Theories/Explanations exam tips

    Topic Overview

    Social Influence in Component 02 of the OCR GCSE Psychology syllabus explores the psychological mechanisms that drive individuals to alter their behaviour, attitudes, and values in response to real or imagined group pressure. This area focuses on distinguishing between situational variables (such as environmental cues, proximity, and social roles) and dispositional variables (such as individual personality characteristics and locus of control).

    Understanding these theories is vital because they provide empirical frameworks to explain historical and modern human behaviours, ranging from compliance and bystander apathy to extreme obedience in destructive settings. Within the broader GCSE course, this unit connects deeply with research methods, demonstrating how controlled experiments and observational studies validate or challenge theoretical claims about human social interactions.

    Key Concepts
    • →Normative vs. Informational Social Influence: The psychological drives to fit in (social approval) versus the drive to be accurate in uncertain contexts.
    • →Agency Theory: The psychological shift between the autonomous state (independent choice and responsibility) and the agentic state (acting on behalf of an authority figure).
    • →Authoritarian Personality: Adorno's dispositional theory suggesting that strict, disciplinary upbringing leads to high respect for authority and hostility towards outgroups.
    • →Cost-Reward Model of Bystander Intervention: Piliavin's cognitive explanation balancing emotional arousal and the perceived costs/benefits of helping in emergencies.
    Marking Points
    • Explains majority influence as pressure from the larger group that leads an individual to conform
    • Describes deindividuation as a state in crowds where personal identity and responsibility are reduced, affecting collective behaviour
    • Explains that cultural norms shape whether behaviour is judged pro-social or anti-social
    • Explains that authority figures influence obedience because people follow orders from those seen as legitimately in charge
    • Evaluates situational explanations by noting that they underplay individual differences and by relating them to the free will/determinism debate
    • Identifies that Bickman (1974) manipulated the clothing of a confederate as the independent variable.
    • States that the guard uniform produced the highest obedience and plain clothes the lowest.
    • Explains that the study is a field experiment carried out in a natural street setting.
    • Recognises that the findings support a situational explanation of obedience through the power of a uniform.
    • Notes that participants were unaware they were taking part, raising ethical concerns about consent.
    • Links lower self-esteem to a greater tendency to conform.
    • Distinguishes an internal locus of control from an external locus of control in crowd behaviour.
    • Explains that the authoritarian personality is associated with higher obedience to authority.
    • Identifies hippocampal volume as a brain factor linked to self-esteem.
    • Identifies regions of the pre-frontal cortex as linked to morality.
    • States that dispositional explanations are criticised for limited generalisability.
    • Identifies NatCen (2011) as a study of the August 2011 riots in England, with Tottenham as the required example of events.
    • States that the study examined dispositional factors such as attitudes, values and personality traits to explain participation in anti-social collective behaviour.
    • Distinguishes dispositional factors, which lie within the individual, from situational factors such as crowd pressure or provocation.
    • Explains that the study sought to understand why some individuals joined the riots while others in similar circumstances did not.
    • Links the study to anti-social collective behaviour by describing how personal characteristics may predict riot participation.
    Examiner Tips
    • 💡Match each option to one named situational factor in the statement before deciding, so you do not mix up majority influence, deindividuation, culture and authority
    • 💡When an option mentions the free will/determinism debate, check that it addresses whether behaviour is chosen or determined rather than describing a research method
    • 💡Eliminate options that describe a dispositional explanation when the question asks specifically about situational factors
    • 💡Link the independent variable (clothing) directly to the dependent variable (obedience rate) in your answer.
    • 💡Use the term 'field experiment' and say why the natural setting raises validity.
    • 💡When asked about ethics, name deception and lack of informed consent specifically.
    • 💡Name the specific dispositional factor before explaining its effect on behaviour.
    • 💡Pair each brain structure with the behaviour it is linked to rather than listing structures alone.
    • 💡When criticising, explain why generalisability is limited, for example small or unrepresentative samples.
    • 💡Learn four fixed points — aim, method, findings, conclusion — and rehearse them in one sentence each.
    • 💡Anchor every example in the Tottenham events, since the specification limits required knowledge to these.
    • 💡When a question asks about dispositional factors, name at least two personal characteristics and contrast them with one situational factor.
    • 💡Check the command word: a multiple-choice stem may ask you to identify, so eliminate options that describe situational causes when dispositional ones are required.
    • 💡When asked to 'evaluate', always balance your response by providing both strengths (e.g. supporting research or practical applications) and limitations (e.g. reductionism, lack of ecological validity, or alternative theories).
    • 💡In scenario-based questions (AO2), directly link terms like 'agentic state' or 'normative influence' to the specific characters and actions mentioned in the stem.
    Common Mistakes
    • Treats deindividuation as simply 'being in a crowd'; explain that it involves a reduced sense of personal identity and responsibility
    • Assumes one culture's norms define pro-social behaviour universally; recognise that judgements of pro-social and anti-social behaviour vary between cultures
    • Presents situational factors as a complete explanation; note the criticism that individual differences and disposition also matter
    • Confuses the free will/determinism debate with a factual finding; treat it as a debate about whether behaviour is chosen or caused by circumstances
    • Confuses Bickman with Milgram; keep the street field experiment and the uniform variable separate from the laboratory shock study.
    • Claims the uniform made no difference; the guard condition produced the highest compliance.
    • Assumes participants gave informed consent; they were unwitting members of the public.
    • Reverses locus of control; an internal locus means the person believes they control outcomes.
    • Treats dispositional factors as the only cause; situational factors also shape behaviour.
    • Ignores the brain evidence; hippocampal volume and pre-frontal cortex regions must be included.
    • Confuses dispositional factors with situational factors; keep dispositional factors inside the person, such as values and attitudes.
    • Names events outside Tottenham as required knowledge; restrict the required example to the Tottenham events.
    • Treats the study as proving all rioters shared one personality; describe it as examining individual differences among participants.
    • Omits the link to anti-social collective behaviour; state explicitly that the study addressed riot participation.
    • Thinking compliance and internalisation are interchangeable: Compliance is merely changing public behaviour while keeping private beliefs unchanged, whereas internalisation involves a true, permanent change in both public behaviour and private belief.
    • Believing that an agentic shift means someone completely forgets their morals: Individuals in an agentic state still experience moral strain (anxiety and distress), but feel bound to obedience by situational factors.
    Revision Plan
    1. 1Step 1: Master key vocabulary by defining compliance, internalisation, identification, agentic state, and authoritarian personality.
    2. 2Step 2: Create a comparison matrix contrasting situational explanations of obedience (uniform, proximity, location) with dispositional explanations (authoritarian personality).
    3. 3Step 3: Practice drawing paired PEC (Point, Evidence, Counter-point) evaluation paragraphs for Agency Theory and the Cost-Reward Model.
    4. 4Step 4: Complete OCR past-paper 4-mark and 6-mark questions under timed conditions to refine exam technique.
    Exam Question Types
    • 📋Multiple Choice and Short Definition Questions (1-2 marks): Tests rapid recall of terms like 'internalisation' or the definition of 'locus of control'.
    • 📋Scenario Application Questions (AO2, 2-4 marks): Presents a real-life situation where you must identify and justify which explanation of social influence is being demonstrated.
    • 📋Extended Evaluation Questions (AO1/AO3, 6 marks): Requires a structured explanation of a theory followed by balanced evaluation with research evidence.
    Command Word Expectations (OCR)
    Outline

    Give a brief summary of the essential features, mechanisms, or principles of a theory without providing evaluation or critique.

    Evaluate

    Review strengths and limitations of a theory using psychological terminology, empirical evidence, and logical conclusions.

    Explain

    Set out the causes, processes, or reasons for a behaviour, frequently requiring application to a scenario provided in the exam prompt.

    How Students Lose Marks (Examiner Pitfalls)
    Pitfall: Confusing situational factors with dispositional factors when explaining obedience or conformity.
    ❌ Weak Answer (Loses Marks):People obeyed because they had strict parents who taught them to follow rules, which is an external situational factor.
    Example improved answer:Strict parenting relates to the authoritarian personality, which is an internal dispositional factor. In contrast, situational factors include proximity to the authority figure, uniform, and the legitimacy of the setting.
    Examiner Tip: Always categorise your explanation as either situational (environmental context) or dispositional (internal personality traits) to ensure you meet AO1 descriptive criteria.
    Pitfall: Failing to distinguish between Normative Social Influence (NSI) and Informational Social Influence (ISI).
    ❌ Weak Answer (Loses Marks):Normative social influence happens when someone wants to be right so they copy other people.
    Example improved answer:Normative Social Influence occurs when an individual conforms to gain social approval or avoid rejection, leading to compliance. In contrast, Informational Social Influence occurs when an individual conforms due to the desire to be correct in ambiguous situations, leading to internalisation.
    Examiner Tip: Use the memory hooks: 'Normative = Need to fit in / Norms' and 'Informational = Information / Idea of being correct'.
    Step-by-Step Worked Solutions

    Question: Outline two explanations of why people conform. (4 marks)

    1. 1.Step 1: Identify the first distinct explanation and state its core mechanism (Normative Social Influence).
    2. 2.Step 2: Explain the motivation and outcome of this explanation (desire to be liked, leads to public compliance).
    3. 3.Step 3: Identify the second distinct explanation and state its core mechanism (Informational Social Influence).
    4. 4.Step 4: Explain the motivation and outcome of this explanation (desire to be right, leads to internalisation).
    Final Answer: One explanation is Normative Social Influence (NSI), where an individual conforms to gain social acceptance and avoid rejection by the group, typically resulting in superficial compliance. A second explanation is Informational Social Influence (ISI), where a person conforms because they believe the group has superior knowledge or is correct in an ambiguous situation, resulting in internalisation.

    Question: Evaluate Milgram's Agency Theory as an explanation of obedience. (6 marks)

    1. 1.Step 1: State what Agency Theory posits (agentic state vs autonomous state and moral strain).
    2. 2.Step 2: Provide a supporting evaluation point using empirical evidence (Milgram's 1963 study where 65% went to 450V).
    3. 3.Step 3: Provide a counter-argument or limitation (it fails to explain why 35% of participants resisted or real-world atrocities where cruelty seemed intrinsically motivated).
    4. 4.Step 4: Formulate a balanced concluding judgement on the utility of the theory.
    Final Answer: Agency Theory proposes that individuals transition from an autonomous state, where they feel personally responsible for their actions, to an agentic state, where they see themselves as agents carrying out another's orders, experiencing moral strain. A strength is research support from Milgram's variations, where obedience dropped significantly when the experimenter gave orders via telephone (remote authority), showing that reduced authority proximity weakens the agentic shift. However, a limitation is that it does not fully explain individual differences, such as why 35% of participants in Milgram's original study refused to reach the maximum voltage. Therefore, while Agency Theory explains the situational pressure to shift responsibility, it is incomplete without considering dispositional factors like locus of control.
    Active Recall Memory Test
    What are the three levels of conformity identified in social psychology?
    Key Fact: Compliance (shallowest), identification (intermediate), and internalisation (deepest).
    According to Milgram, what is moral strain?
    Key Fact: The psychological distress experienced when an individual is ordered to carry out an action that contradicts their personal moral values.
    Which parenting style is associated with developing an Authoritarian Personality according to Adorno?
    Key Fact: Strict, harsh, punitive parenting characterized by conditional love and severe discipline.
    Frequently Asked Questions
    What is the difference between conformity and obedience in OCR GCSE Psychology?
    Conformity is a response to peer pressure from people of equal status and involves altering behaviour to match the group norm without a direct order. In contrast, obedience is a direct response to an explicit command issued by a perceived legitimate authority figure who possesses higher social status or power.
    How does locus of control affect social influence?
    Locus of control is an individual personality disposition. People with a strong internal locus of control believe they are responsible for their own actions and are more likely to resist social influence and remain independent. People with a strong external locus of control believe outside forces or luck dictate outcomes, making them more prone to obedience and conformity.
    Is Agency Theory a situational or dispositional explanation?
    Milgram's Agency Theory is primarily a situational explanation because it emphasizes that environmental pressures—such as the presence and legitimacy of an authority figure—trigger the psychological shift from autonomy to the agentic state. It focuses on the power of the context rather than innate personal traits.
    What is Piliavin's cost-reward model?
    Piliavin's cost-reward model is a cognitive explanation of prosocial behaviour and bystander intervention. It proposes that witnessing an emergency creates unpleasant emotional arousal that bystanders want to reduce. They weigh the costs of helping (danger, effort, embarrassment) against the rewards of helping (praise, self-esteem) and the costs of not helping (guilt, blame) before deciding how to act.