Question 1

What should I focus on for ABE Vocationally-Related Qualification Travel & Tourism?

Accepted Answer

Use the 'APLOMB' technique (Appearance, Posture, Listening, Observation, Manner, Body language) when describing professional communication skills in assessed role-plays or written reflections.

Question 2

What should I focus on for ABE Vocationally-Related Qualification Travel & Tourism? (2)

Accepted Answer

Always link customer relationship theory to a named hospitality or tourism business (e.g., a hotel chain, airline, or attraction) to show contextual understanding and score higher marks for application.

Question 3

What should I focus on for ABE Vocationally-Related Qualification Travel & Tourism? (3)

Accepted Answer

When answering 'how to meet customer needs', go beyond listing basic expectations—discuss unexpected extras (delight factors) that build emotional connections and refer to models like SERVQUAL if relevant.

Question 4

What should I focus on for ABE Vocationally-Related Qualification Travel & Tourism? (4)

Accepted Answer

For written assignments, always link theory to real-world examples from hospitality/tourism, such as a hotel improving service by training staff to recognize non-verbal cues.

Question 5

What should I focus on for ABE Vocationally-Related Qualification Travel & Tourism? (5)

Accepted Answer

In practical assessments, demonstrate active listening by paraphrasing the customer’s concern before responding, and always propose a concrete follow-up action.

Question 6

What are common mistakes in ABE Vocationally-Related Qualification Travel & Tourism?

Accepted Answer

Confusing internal customers only with colleagues in the same department, overlooking the importance of cross-departmental relationships and external partners like suppliers or tour operators.

Question 7

What are common mistakes in ABE Vocationally-Related Qualification Travel & Tourism? (2)

Accepted Answer

Assuming that treating all customers identically is fair, rather than recognising that equitable service involves adapting to individual needs, preferences, and cultural differences.

Question 8

What are common mistakes in ABE Vocationally-Related Qualification Travel & Tourism? (3)

Accepted Answer

Providing generic examples not grounded in hospitality/tourism reality (e.g., retail scenarios), which fails to demonstrate industry-specific application.

Travel & Tourism

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Key Features

Qualification Units

ABE Level 3 Diploma in Tourism, Hospitality and Business

ABE Level 3 Diploma in Tourism, Hospitality, Business and Leadership

ABE Level 3 Diploma in Tourism, Hospitality and Leadership

ABE Level 3 Foundation Diploma in Tourism and Hospitality

ABE Level 3 Certificate in Tourism and Hospitality

ABE Level 3 Certificate in Tourism, Hospitality and Business

ABE Level 3 Certificate in Tourism, Hospitality and Leadership

ABE Level 3 Award in Travel and Tourism

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