Defnyddio'r Gymraeg yn y Gweithle: Sgiliau derbyn
This subtopic focuses on developing learners' ability to use Welsh to greet and bid farewell to visitors in a workplace setting, and to respond appropriately and professionally to common workplace queries and situations. It equips learners with essential reception skills, enabling them to handle front-line interactions confidently in a bilingual work environment.
Assessment criteria
Topic Overview
This unit, 'Defnyddio’r Gymraeg yn y Gweithle' (Using Welsh in the Workplace), is designed for learners at Entry Level who are developing their Welsh as a second language skills within a professional context. It focuses on practical communication in Welsh across common workplace scenarios, such as greeting colleagues, answering the phone, writing simple emails, and understanding basic instructions. The unit is part of the Agored Cymru QCF framework and is ideal for those working or seeking work in Wales, where bilingual skills are increasingly valued.
Mastering this unit helps learners build confidence in using Welsh in real-world job settings, enhancing employability and contributing to the Welsh Government's goal of a million Welsh speakers by 2050. The content is structured around key language functions: social interactions, giving and receiving information, and following workplace procedures. By the end, students should be able to understand and produce short, simple Welsh phrases relevant to their job role, such as 'Bore da, sut galla i helpu?' (Good morning, how can I help?) and 'Mae’r cyfarfod am ddeg o’r gloch' (The meeting is at ten o'clock).
This unit integrates seamlessly with other ESOL and Literacy qualifications, as it reinforces core language skills like listening, speaking, reading, and writing. It also introduces cultural awareness of Welsh workplace etiquette, such as using formal greetings and understanding the importance of bilingual signage. For students progressing to higher levels, this foundation is essential for more complex workplace communication, such as participating in meetings or writing reports in Welsh.
Key Concepts
Core ideas you must understand for this topic
- →Greetings and introductions: Using formal and informal greetings like 'Bore da' (Good morning), 'Prynhawn da' (Good afternoon), and 'Sut wyt ti?' (How are you? informal) vs. 'Sut ydych chi?' (How are you? formal).
- →Workplace vocabulary: Key terms for common objects and actions, e.g., 'desg' (desk), 'cyfrifiadur' (computer), 'ffôn' (phone), 'anfon e-bost' (send an email), and 'gwneud copi' (make a copy).
- →Giving and following instructions: Understanding and using imperative forms like 'Ewch i’r swyddfa' (Go to the office) and 'Agorwch y ffenestr' (Open the window), along with polite requests using 'os gwelwch yn dda' (please).
- →Basic telephone skills: Answering the phone with 'Helo, [enw’r cwmni], [eich enw] yn siarad' (Hello, [company name], [your name] speaking) and taking simple messages like 'Galwch yn ôl yn nes ymlaen' (Call back later).
- →Workplace documents: Reading and writing simple emails, memos, and notices, e.g., 'Cofiwch y cyfarfod ddydd Llun' (Remember the meeting on Monday) and 'Diolch am eich e-bost' (Thank you for your email).
Learning Objectives
What you need to know and understand
- Gwybod sut i agor a chau sgyrsiau ag ymwelwyr â’r gweithle.(CILTPRES), Gwybod sut i ymateb fel person proffesiynol mewn sefyllfaoedd cyffredin, mewn cyd-destun gwaith.(CILTPRES, CILTPREU , CILTPREW)
Assessment Criteria
Key criteria assessors look for in your portfolio
- Award credit for demonstrating appropriate opening phrases (e.g., 'Bore da, sut gallaf eich helpu?') and clear closing remarks (e.g., 'Diolch, hwyl fawr').
- Award credit for using a professional tone and correct register when responding to common visitor requests, such as directions or inquiries.
- Award credit for accurately comprehending and acting upon simple instructions or questions in Welsh.
Assessment Guidance
Guidance for achieving higher grades
- 💡Practice role-plays covering various workplace scenarios to build confidence in using set phrases.
- 💡Familiarize yourself with key vocabulary related to workplace directions and services.
- 💡Listen carefully to the visitor's query and do not be afraid to ask for clarification ('Wnewch chi ailadrodd, os gwelwch yn dda?') if needed.
- 💡Tip 1: Practise listening to Welsh workplace dialogues. Use resources like the 'Work Welsh' podcasts or S4C's business programmes. In the exam, you'll need to understand short audio clips—focus on key words like times, names, and actions.
- 💡Tip 2: For the writing task, keep sentences simple and accurate. Use basic structures like 'Rydw i'n gweithio yn...' (I work in...) and 'Mae angen i mi...' (I need to...). Avoid complex sentences that may lead to errors. Check mutations and prepositions carefully.
- 💡Tip 3: In speaking assessments, show confidence by using full sentences, not just single words. For example, instead of 'Ie' (Yes), say 'Ydw, mae hynny'n iawn' (Yes, that's fine). Use fillers like 'Wel...' (Well...) to give yourself thinking time. Maintain eye contact and speak clearly.
Common Mistakes
Common errors to avoid in your coursework
- Learners often confuse informal greetings with formal ones, using 'S'mae?' in place of 'Bore da' in a professional setting.
- Misunderstanding common phrases like 'Eiliad, os gwelwch yn dda' can lead to inappropriate responses.
- Over-reliance on English syntax when constructing Welsh sentences, resulting in unnatural phrasing.
- Misconception: You must use formal Welsh with everyone at work. Correction: While formal Welsh ('chi') is appropriate for managers or strangers, informal 'ti' is often used with close colleagues. Context matters—observe how others address each other.
- Misconception: Workplace Welsh is only about translating English words. Correction: Welsh has unique phrases and structures, like 'Mae’n ddrwg gen i' (I'm sorry) and 'Croeso' (You're welcome). Direct translation can lead to errors; learn set phrases for common situations.
- Misconception: You don't need to worry about mutations in the workplace. Correction: Mutations are essential for correct Welsh. For example, after 'yn' (in), a soft mutation occurs: 'yn y swyddfa' (in the office) not 'yn y swyddfa' (no mutation). Practice common mutations like 'i'r' (to the) causing a soft mutation on the following noun.
Frequently Asked Questions
Common questions students ask about this topic
Pass / Merit / Distinction Evidence Checklist
How your portfolio evidence is graded for AGORED CYMRU Defnyddio'r Gymraeg yn y Gweithle: Sgiliau derbyn
Every vocational unit is marked against named criteria rather than an exam percentage. Your tutor's brief lists the exact codes for this unit — here is what each band is asking you to do.
Demonstrate baseline knowledge, accurate terminology, and core practical application.
Provide detailed analysis, structured explanations, and clear workplace reasoning.
Deliver thorough evaluation, original problem solving, and fully justified recommendations.
Before You Start
Prior knowledge that will help with this topic
- •Basic Welsh greetings and introductions (e.g., from Agored Cymru Entry Level units like 'Cyflwyniad i’r Gymraeg').
- •Understanding of the Welsh alphabet and simple pronunciation rules (e.g., 'dd' as in 'ddiolch', 'll' as in 'llan').
- •Familiarity with common Welsh prepositions (e.g., 'yn', 'ar', 'wrth') and the present tense of 'bod' (to be).
Coursework AI Review
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Key Terminology
Essential terms to know
- Gwybod sut i agor a chau sgyrsiau ag ymwelwyr â’r gweithle.(CILTPRES), Gwybod sut i ymateb fel person proffesiynol mewn sefyllfaoedd cyffredin, mewn cyd-destun gwaith.(CILTPRES, CILTPREU , CILTPREW)
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